Good customer service and got us a good deal on a twin mattress for our son.

Mr. Jeff was extremely helpful, I can not recommend him enough. We called ahead, asked him to see what the warehouse had in stock for a quick delivery, and to show us those when we arrived. Very satisfied customers here!

Raymond made the experience very simple and quick. He was very knowledgeable and professional. I would definitely recommend!

I had an amazing experience. It wasn’t miserable and I didn’t feel pressured to buy. Would definitely recommend.

Ray was awesome! 10/10 very knowledgeable and attention to detail. Awesome experience! Thanks again Ray!

Ask for Ray Mercado. EXTREMELY HELPFUL. We found the website overwhelming given all of the options with mattress sizes, materials, prices, degrees of firmness, etc, etc. He answered ALL the questions and we were able to find a mattress that fit our needs in short order. Mattress Firm and Ray was the right choice for us. Seriously!

The salesman took his time to help us find exactly what we wanted. It was very polite wnd professional.

I had a wonderful experience at the Siegen location. The Manager was amazing he explained everything and made sure we felt comfortable with our purchase. I wanted to just hurry and pick something and he told me to slow down and take my time I am happy with my purchase

I had a great sales experience and it was the fastest process and most professional experience ever. Now the delivery process took away from everything great I had experienced. They called to confirm the delivery time and date and I confirmed a 11am-1 pm delivery. It’s now mid-afternoon and still no word on this purchase. We have already given away the mattress that we were replacing. 🤦‍♂️

My husband and I worked with Ray at mattress Firm on finding the most perfect bed for us! The past two years we have had multiple mattresses and today ray took us through a process we haven’t done before to find the best bed to fit our needs! Great company, awesome customer service, clean facility!

Great experience! Our sales person, Ray, was very helpful & informative. Highly recommend

After looking at several stores for a mattress for a guest bedroom,our last stop was at Mattress Firm (Siegen Lane). Ray greeted us immediatelyand assessed our needs. He went above and beyond to give great product informationand customer service. I was strongly considering another mattress option. Ray tookthe time to find out what we love about the competition and showed us why purchasing from Mattress Firm would be a better fit.

My husband and I were unsure exactly what we wanted when we went into the store, just knew our current mattress wasn’t acceptable anymore. Ray started with the basic three beds for us to figure out soft, medium, or firm beds. Then he asked us some questions to help narrow our selection down to a few mattresses. He respected our budget and didn’t push us to buy anything we weren’t comfortable with. He was very patient and knowledgeable. If you are looking for a mattress and a good salesman, go see Ray!

The guy from the mattress firm down the road told me that he wasnt gonna help me, and tells me to leave. I was very upset so I came to this one and Raymond Mercado was incredibly helpful. He went above and beyond to correct everything that happened from the other associate. Thanks so much Raymond for doing a fantastic job.

Quick service, very friendly! Had exactly what we needed

Ray was very helpful and kind on our recent purchase of a mattress for our camper. His help also made us feel confident in our purchase and expected delivery. The financing process was also very easy.We chose to return our mattress and were very pleased with how easy the process was and how helpful Ray was again (even though it was more expensive).

The sales person Jasie was very pleasant and knew her products. She showed awesome customer service!

Customer service was great - paid attention to my needs - very patient with my decision making.

Ray was awesome. So thankful for his guidance and service. We went into the store looking for a mattress that fit our budget. Ray constantly checked in on us, asked what we were looking for, and helped us stay within our budget. Thankful for his guidance and help. Couldn’t recommend his service enough!

Im rating only based on the visit to the store and the purchase as my mattress and bed have yet to be delivered (more on that later). The sales associate (Marquetta I believe it was) was extremely helpful, knowledgeable, and professional. With no pressure, she did a great job showing us the options and letting us choose for ourselves . The sales process went without a hitch - at least to us. A few times, she had to call for assistance but quickly got what she needed and completed the process.Regarding delivery, we were scheduled for this past weekend and never received the promised phone call the day before. We were on the look out for the 867 area code so we would answer but it never came. We called the store late that day and was indeed given a window during which the delivery would occur. The delivery truck showed up on time but with a problem - they didnt have the base on the truck. We then called the store back and were told they would deliver the next day. The next day we got a call and were told it would be another week. Im starting to get a little worried based on some of the delivery feedback comments on this list.

Our salesman, Jeff was very courteous, informative and detailed in explaining the features of all of mattresses we were interested in. We would definitely refer to Jeff.

I had the honor of being attended to by a very welcoming young lady. She was able to show me a selection of mattresses based on the description of my need. She provided me with the pickup and delivery options. My order was completed and confirmed in just a few minutes. It was a great experience.

Easiest large purchase weve made. Highly recommend visiting this Matress Firm for your matress needs. Thanks again to Ray, who was incredibly helpful and knowledgeable.

THE WORST DECISION WE HAVE EVER MADE!! WE HAD A DELIVERY WINDOW, MATTRESS FIRM DIDNT DELIVER OUR MATTRESS, DIDN’T CALL, MY WIFE AND I WENT FROM VERY EXCITED ABOUT MOVING INTO OUR NEW HOME TO SLEEPING IN A HOTEL.THEY DIDNT RESCHEDULE THE DELIVERY FOR THE NEXT BUSINESS DAY, WE ARE OBVIOUSLY VERY VERY DISAPPOINTED.PLEASE BE CAREFUL AND MAKE SURE YOU HAVE AS MANY EMPLOYEE/MANAGER CONTACT NUMBERS AS POSSIBLE BEFORE EXPECTING ANYTHING FROM MATTRESS FIRM.

Customer service was EXCELLENT and the prices are the best in town for quality mattresses and bases!

My wife and I had a very positive experience. The salesperson who attended us was very knowledgeable and polite. I would highly recommend purchasing a mattress from this location.

Ray was very helpful and was able to find my exactly what I was Looking for. He made the process very easy and stress free.

Barbara was so very helpful and kind. Knew the product very well and made the selection process very easy

Great salesman, he was very informative and professional. The prices are incredible 👏

We had a great experience shopping here - mainly due to our Sleep Expert. Gerard Blanchard was fantastic & I would highly recommend him.He made the entire process painless. We visited, discussed our needs, and he provided a selection based on them. We decided to come back later in the week after weighing our options.He genuinely listened both times & was extremely patient, even as I took my time making decisions!

I’ve always wondered why we needed so many Mattress Firm stores all over. I needed a mattress for my son’s new apartment. I needed to purchase it in Louisiana and have it delivered on a certain date in Austin, TX. Because there are so many Mattress Firms, that was not a problem. Our salesman, Derrick Williams, was super nice and helpful. That was the easiest purchase ever made with the delivery date that I needed. Now, I’m just praying that they follow through.

NOT HAPPY WITH MATTRESSES FIRM...I PURCHASE A BEAUTYREST QUEEN & BOX SPRING THAT HAS A DEFAULT AND NOT GETTING ANY HELPALICIA

Two days ago I posted some very negativecomments about our recent shopping experience at Mattress Firm. Well, this morning I received a phone call from a nice young man, who had read my post and wanted to make amends for our experience. He apologized for the inconvenience we had to go through by not getting what we actually thought we were getting. Its been a few hectic couple of days, but Kenneth Watson is a loyal and dedicated team player for Mattress Firm! We truly appreciate all he did to make things right for us. I just hope the salesgirl now knows that you dont send a disabled couple out the door with only the purchase of a mattress. You HAVE to KNOW they cant sleep on the floor with just a mattress!! Just a note:We thought we were getting a mattress AND a adjustable base!! NOT!! Anyway, Kenneth has done all he can to make this situation better and we greatly appreciate it! Kathy and Cliff Ballard

I love my experience at this Mattress firm location. The customers service was excellent Alex and Derrick worked with my husband and I. They did not let us leave until we were satisfied with the price that worked for us. I would definitely buy here again and I highly recommend this place!

Great experience. Austen was excellent and very knowledgeable. I would highly recommend him.

Go see Jeff! Great guy

The guy who helped us today was amazing! He wasn’t a ‘sales person’, he was informative, kind, wasn’t annoyed or aggravated with us or my kids, and really helped us enjoy our process! Definitely would recommend

Gerard made us feel welcome! We came in on a very tight budget, and at first we were not sure that we would not be able to find a mattress at this store. Gerard got on the computer and was able to locate a mattress for us out of their warehouse, and it was exactly what we could afford! It also turned out to be a great mattress! Thank you so much, the staff is a great complement to the comfy products!

Very knowledgeable. Courteous. Lots of product to choose from

David was very, very nice and helped find us a great mattress for our daughter’s room. He was super helpful and knowledgeable, but I really appreciated his friendliness most of all.

Salesmen was very intrested in exactly what we were looking for in a mattress an let us try a few until we found one that fit us like a glove he was also very courteous an pleasant an kept his social distancingThanks a million to him

My wife insisted that we NEED a new Mattress and after laboriously going to several Baton Rouge Mattress Companies - we were favorably impressed with our Salesperson Gerald Blanchards product knowledge and customer-focused approach. So much so, we ended up getting a higher grade mattress and (head and foot) adjustable base. This young mans ability to connect with his customers was apparent from the onset of our talks. We felt we were having more of a pleasant social experience than a buying nightmare (so often associated with Bed purchases!) Although,I felt we didnt actually need such a bed investment - we are truly pleased with the new adjustable mattress!

Employees were very knowledgeable. My shopping experience was great!

Raymond was fantastic!!

I ordered my California king mattress with the box springs on June 4th... I was supposed to receive everything on July 2nd. Then they called from a potential spam number so I didn’t answer, not knowing. I rescheduled my delivery for July 17th. They didn’t have my box springs with them and instead of delivering a California king mattress, they delivered me a queen

Absolutely the BEST customer service in Baton Rouge! The entire staff made us feel welcome. My husband and I were impressed by the knowledge they all shared about the different mattresses and pillows. (They have a pillow that smells like lavender!) The Area Manager, Quyntyn, helped us choose the best mattress for our sleep style and he explained to us how we can make it last for years to come. He gave us an outstanding deal on the mattress, pillows, adjustable bed frame, mattress protector, and a warranty. We will definitely be back to get our sons mattress when he gets into his big boy bed. Thanks!!!

We went in a few weeks ago with the intent of just looking around to see what they had to offer, but we were totally blown away. Gerard took the time to really assess our needs and made us more than comfortable about making a decent sized purchase. Overall, if youre looking for a military friendly place with great customer service, go see Gerard!

It was a great experience. I expected to be at least an hour looking for mattresses, but I was done in less than 20 minutes. I’m also satisfied with the price, because I expected to pay a lot more. Kanna made everything so easy. I would definitely recommend anyone to shop there.

Courtious, knowledgeable & friendly sales people...selling a great Beauty Rest product.

I had a great experience with Gerard at Mattress Firm! He was very helpful in explaining the ins and outs of the different mattress and accessory options. My boyfriend and I really appreciated that Gerard was straightforward with us and wasnt just concerned with making a sale. The buying experience was easy and his service was excellent!

Alex was awesome. Very helpful. The purchase was a breeze.

Great customer service and fair prices.

I went her today and the man that helped me was so kind and helpful he tried to take of the price to of some of the mattress for us. The guy that help us was so nice he made me feel like I knew him personally because he was not just talking about the mattress he tried to get to know us. Not in a creepy way though.I would definitely recommend going to this mattress firm.P.s if they have an extra mattress in store you want that will have a discount and if you go this weekend (memorial weekend) they have their biggest sale of the year which can go from 21% off to 50% off or more. And I would suggest getting a mattress here on that weekend or any time.

We had a great experience. Kanna, the sales rep was very informative and answered all our questions quickly and honestly. She made sure we boought the best mattress for us.

We moved from NY to Baton Rouge because of work. This was our first experience with Mattress Firm and I am very glad we went there. Amanda was very helpful. She went through mattress after mattress with us until we found the perfect one. Delivery was fast and the guys were very polite. A few weeks later we had to move again, this time to Florida. We couldnt find anyone to t.ransport the bed from LA to FL. We called Mattress Firm and Ray was extremely helpful. We were able to return the bed hassle free and got a full refund. Once in Florida we found a nearby Mattress Firm but the guy working there was a joke. We called Ray and he was able to find the same mattress and have it delivered from the warehouse in Miami. Were so glad to have our bed back. Thank you Amanda and Ray for your help.

My fiancé and I came in once to look at mattresses and the following week again to purchase the mattress. Everyone was so much help and our mattress was delivered the next day. Were super happy with our experience here.

This is the only place I have bought mattresses for several years. They make it so easy and have the best prices with a guarantee.

This was a great and very easy purchase. Alex was extremely informative and very nice. I would recommend him to anyone looking for a new mattress!

Gerard was excellent!! He was very professional and very knowledgeable about the products he was trying to sell. He even worked with me on certain items. Associates like him are a customers dream come true, great man keep up the good work!!

Derrick Williams was awesome. He was extremely knowledgeable and made the purchase smooth and easy. Would recommend coming here 100%!

Derrick was amazing! Got us an amazing deal on a mattress and adjustable base! Was super thorough on explaining everything! Would definitely recommend to anyone!!

Great experience on Saturday. We were helped by Quyntyn, and he really knows the ins and outs of all their products. Extremely knowledgeable and helpful without being in the least bit pushy. This is the place to come to learn about all the newest products and test drive them.

I suggest everyone to go see Gerard! My fiancé & I were hesitant about the costs of a new mattress but Gerard was able to help us out by hooking us up with a whole new setup! He understood the situation we were in & did not push us into anything but rather helped explain everything to us. By far one of the best customer service experiences we’ve ever had!

Excellent service by Gerard (and Alex)! Made buying a mattress quick and painless. Great customer service and attentive to our concerns and preferences.

Customer service was amazing! Kanna Perrot at the Siegen location was amazing and had the best personality and attitude! She was very knowledgeable and helpful and did not rush us or try to talk us in to anything we didn’t want! Would definitely recommend...and ask for Kanna!

They were helpful, friendly and not pushy.

Gerard at the Siegen store was fantastic! My husband and I have been suffering nightly for far too long with an old mattress but were worried we couldn’t afford the comfort we wanted. We decided to bite the bullet and visited a number of mattress stores. Not only did mattress firm have the best prices, Gerard was by far the most knowledgeable sales person we dealt with. He educated us on all of the issues that were interfering with our sleep and helped us find a bed we never thought we’d be able to afford for less than we expected to pay! What a steal! Go see Gerard and start sleeping happy like us.

Gerard was very informative and provided excellent service!! Went in for just a new mattress and walked out with a brand new bed frame, mattress, pillows and sheets! Haha Very pleased!

Very Nice environment. Two thumbs up to Myrio Richard on my new mattress. Thanks so much!!

Kanna was very knowledgeable about the mattresses and made our experience great! She was patient and we did not feel rushed at all. Thank you Kanna!!

KANNA P is the BEST We have Ever had! She knows her products and her knowledge helped us decide and feel confident in what we needed for our own personal needsAAA++++ HIGHLY RECCOMEND

Gerard is amazing!!! Customer service at its best! Thank you for helping me over the phone and making the whole experience easy!

The rep really worked to find the right fit for me and my wallet. One very pleased customer.

Horrible customer service. Gave me the runaround on delivery day. Went to pick it up myself and the mattress never made it to the warehouse. I would have given zero stars if possible.

Shout out to Alex who was very kind and helped me understand mattresses. A really great experience!

Gerard was a great representative, he was very knowledgeable of everything in the store which made choosing a mattress very easy.

David was very helpful and informative!

Gerared Blanchard helped us out. He was so helpful and knowledgeable! Go see him

Lauren was wonderful! She worked very hard to get us the mattress we wanted! Great experience!

Alex was wonderful and gave us the best deals and advice on the best mattress to buy!

Go see Quyntyn Johnson at Matress Firm on Siegan! Great Guy gave us a Great deal!!! We left feeling very satisfied and super Happy with our purchase! Excellent Service!!! Thanks Quyntyn!!!

Easy, informative buying experience, no pressure, thoroughly explained the manufacturers warrantee as well as the Mattress Firm guarantees

Scott Cole is the man he goes above and beyond to help in assisting with your needs!!Thanks again by the way its my second time around!!