Mr. Shawn was awesome! Give me an ETA every 15 mins. He also cared about my safety and well-being. He was 100,000% the best tow truck driver I have ever encountered. He went above and beyond, despite the heavy rain and high winds! Mr. Shawn was God sent and awesome turned my frown into a SMILE. Thanks Mr. Shawn and Downtown Towing! Awesome experience

These guys were great! Super friendly and there in a Flash had me out of there and on the road to where I made my appointment which I thought was going to be impossible! I highly recommend them as a long-haul trucker who uses Road repair quite often. I wish they all were as good as these guys!!!

This company was there in our time of need came through for use at the last minute can’t thank them enough for coming out an changing our tired and getting use back to the shop

Don’t bother. Somethings very wrong with this place. Had my husbands truck for over 3 weeks. Kept telling him it would be ready then we’d call or go by and it wouldn’t be. Big waste of time.

Called to get road service. Man on phone was RUDE. Didn’t have a clue what he was doing. Said he would call back. Never did. After that call wouldn’t have used them anyway. Do NOT recommend

Absolute rip off DO NOT USE PLEASE. I know I should have skipped them when I read all the negative reviews but they ware the only ones that could come out to do a roadside service call or at least thats what they said. 3 hours late on the arrival and then leave for over an hour to get a air line that needed to be replaced. They charged me 277$ for the part and total $843 for a simple repair. WILL NEVER USE THESE PEOPLE. Liars straight liars man you can tell when talking to them that they are full of it.

Truck set three day for def pump. Employee had real nasty attitude. Owner lied to my company but owner was on the line with me and stop him told him he hears the whole exchange. Left my spear key he refused to return it stay away. All this was doing the bad freeze sad that you cant do good business with the locals where you from. Took my truck to slidell to Empire and was fix and rolling 24 hours later. Eddie is not a good person has no respect just want you equipment on the property so he can sit on it and charge you for it sitting.STAY AWAY !

Absolutely rip off 350 dollars to come out and fix a tire. Just plug it what a rip off. The man who came was very nice bit the owner started calling my husband a mother fer and name not a good business to deal with

My female driver called this man and he was very rude I would give 0 stars if I could, my driver has a flat and she tried to call him and he was very rude telling her “only tell her what she is asked,” “Can not take payment with card only Comcheck,” my driver agreed, but asked why cant he take a card and he replied very rudely then cut the call. Very very Toxic would rate this business less then 1 star, hopefully man learns some manners especially talking to a female, I see more bad reviews I dont know how he is in business. Man needs a job in a cave away from people, no people skills at all.

Tried to charge me 500$ for a used tire. I told him i can drive to him so i dont have to pay road service, he said he dont have a physical location.... right lol what a joke

BEST RV SERVICE!! I definitely recommend Downtown towing to other fellow campers. the owner Eddie (who is also a U.S. Veteran) was absolutely heaven sent! Their team is very knowledgeable and detailed with their work. One of, if not the best roadside service I’ve ever received. I greatly appreciated how they would call to check up on us and an update on the ETA. It had started as a frustrating situation but, when Eddie arrived, he was quickly able to really cheer us up, cracking jokes and making light of the situation. Not only did they fix the problem but, they made sure to check everythingggg else was good to ensure our safe trip from FL to TX. I can’t thank you guys enough! I wish there were more people like Eddie and his team in customer service. Thank you and God bless y’all!!

I would NEVER use this company. Never showed up to pick up my vehicle. 8pm called in and ay 130am they still didnt show up and were rude on the phine.

Absolutely do not take your truck hereCash Is King 🖕🏻

Do not I repeat Do not use the place they are horrible the. Worst customer service I ever dealt with dispatcher made me want to put my hand on him

This stop claims to be open during business hours. But no one is there. Totally unprofessional.

The people are very rude. Was supposed to tow my car at 10 pm and never showed up. The manager doesn’t know how to handle things.

This guys are scam artist they threaten me to pay them what they want otherwise they’re going to call DOT or the cops so I called the cops first and they told me to don’t worry about these people,For you and safety don’t go to these guys

This guy been trying to fix my truck now for 3 weeks, we asked for the bill and he refused to provide the invoice and refusing to release the truck....today he called and told me we have to tow the truck the the Pete and that they cant fix it. THIS SHOP IS SCAM FOR SURE. we had to call police to get our truck back, please other business owners dont use them.

If its after hours dont waste your time

Although it took a bit longer than I expected them to show, it worked out fine (they were towing someone else at the time). The employee was professional and friendly.

Never choice! useless guys, non proffessional workers. Toxic

Melvin was fantastic helping me with blown tire. Knowledgeable and really friendly

PLEASE BE AWARE!! Do not use this company! This has been my 2nd and final time dealing with Downtown Towing (Only because my insurance always send them) I called at 7PM to request towing and it’s now 1:02AM and I am literately sitting in my car in the middle of nowhere waiting on a Uber to bring me home. I pray my car be safe out here. This is horrible and as stated in the many other reviews YES THE OWNER IS TERRIBLE!! Please don’t take the risk!

The best truck repair shop in our city. Recommended!

Was there everystep of the way while my semi was being worked on. They promised that they would have be back on the road as soon as possible. And without a doubt i was back on the the next morning.

RECEIVED THE BEST SERVICE EVERY!!! I was stranded on the side of the road, late one night. Me being alone, I know I needed help and I needed it fast. So I called my roadside assistance service, I was told they would send someone out. From prior roadside assistance, I figured that I was going to be there for hours. So I was preparing to have someone pick me up and leave the vehicle. To my surprise, Downtown Towing Services arrived very quickly. The driver provided me with the best service every, which was very quick and efficient. I was back on the road so quick that I could not believe it. I would recommend Downtown Towing Services to everyone, I know because they have proven to be the best towing service in town.

Downtown rowing responded quickly to towing our car in for repairs . The young lady that answers the phone struggled to provide information our vehicle . I gave my phone number initially and again when I called requesting a repair estimate. Apparently she relayed the wrong number to the owner Eddie whom when I finally got to talk to him rambled on about trying to call me for two days . After finally being able to get a word in I informed him that he was calling the wrong number for two days . Customer service is not one of their strong points . I paid over $500 for a tow and starter replacement.

Highly recommend this company for your towing/recovery needs. Wait time was under 20 minutes in traffic and rain, Mike, the truck driver, was very friendly and took heed of my vehicle concerns, and was able to get me back on the road quickly!! Great job Downtown Towing!! Thank you so much!!

They charge $745 for 3 hrs labor and replace one celenoid whit take the mechanic 15 min not happy never call these company

Dont waste your time and money. Horrible Owner

My vehicle broke down less than 2miles from this company on a Friday afternoon. I contacted my roadside assistance to get a tow to a mechanic shop. This tow company left me sitting in a not so good neighborhood for 2 and a half hours. When I contacted them to find out what was taking so long, I was disrespected and belittled by a very rude lady who acted like I was a huge annoyance in her otherwise wonderful day. I would suggest that if you want to be treated like a human being, you might want to call another company. This company needs to learn better customer service!

This is by far one of the worst companies I’ve dealt with. They were called out by my roadside assistance. Roadside assistance paid for the tow, but shortly after scheduled, I was called by the owner and told I’d have to pay an extra $125 for me to be a priority. I agreed to do so and was told I would pay once my vehicle was dropped off safe at my home. As soon as the tow truck arrived to my vehicle I was called back by the Very Very rude owner. After making the payment via debit card by phone, he then text the driver 3 minutes later to leave my vehicle because I “canceled the towing.” Unbelievable!!!! They tried to take my money and leave me stranded. However, after talking to the driver which was a friendly guy, they took my vehicle home. On the ride home, I gained plenty of information on the company as to how they treat not only their customers, but the staff. They made me aware that they even go without pay sometimes bc the owner doesn’t pay them. From the very moment I spoke to the owner, he was as rude as Ive ever dealt with. I have no clue as to how they’re still in business after scamming so many people. These reviews speak for themselves. Please do not use this company at all if you want to be treated as a human being.

You going to get robbed, lied and upset the first thing this guy does he takes pics of you truck your driver license takes you phone number ( in case you dont pay)

Horrible experience. Cant believe All-State would use this company. Management has Horrible attitudes.

Took a little longer than expected but thats ok with all this craziness going on. The driver was professional and courteous and the dispatchers are always super friendly on the phone.

I had just made it back into town from a road trip to Florida. My car broke down ONE EXIT away from my apartment. I called for roadside assistance and Downtown Towing came to the rescue. My tower ( I think his name was Charles) was extremely knowledgeable and competent. It was definitely a 5-star job.

The driver actually TOLD US, he didnt feel like picking us up.... And didnt even call & say he wasnt coming ... I called after over an hour of waiting.. & he said uhh ugh ugh ohhh ummm I couldnt find yall.. I said so you didnt think to call? Than I explained where we were AGAIN. (Wasnt hard to find) and asked if he would be coming, he than proceed to tell me he had to call his supervisor. ARE YOU KIDDING ME?! EXTREMELY UNPROFESSIONAL. WOULD NEVER RECOMMEND. HAYES TOWING IS THE NEST TOW COMPANY IN BATON ROUGE & SURROUNDING AREAS. EXTREMELY POLITE, VERY AFFORDABLE, AND QUICK PICK UP TIME/DROP OFF. DO NOT EVER USE DOWNTOWN FLEET TOWING.

Call for a quote and misunderstood the guy on the phone. Very bad attitude.

He charges a lot more than he quotes, like triple, and was two hours late coming. Do yourself a favor and find someone else

RUDE RUDE RUDE! Is it possible to give no stars?! Stated they would arrive in 90 min. After that time I call and I’m told another 30 (with an attitude.) So I disconnected the call. The girl calls back to argue with me about hanging up on her. Long story short, I went with another service.

Trashy service. Dont know anything about fleet service. Dont even have a certified mechanic. The guess at things. Hes going to con your company or insurance out of there money and going to say they still working on it to add up on hours he say he was working on it and its going so sit a while because they dont know what there doing or he will keep going through people that guess at work as well and the guess together to try to find the problem. Does the same thing for auto service. and will hold your car say he did extra work or try to run up your bill so your service provider has alot to pay. He really do that in hopes that you dont have the money to pay so he can keep your car and sail it. This guy is a crook of with a capital C. Plus hes on cocaine.

I love this Company they are very reliable and everybody that I came in contact with at this Company where very nice and so friendly and treated me with respect Thank you Downtown Towing for all the help

The owner of this towing company is extremely rude as well as unprofessional! STAY AWAY!! He is a toxic business owner with no common sense and no manners towards his customers. Then he was smacking and screaming in the phone. Answered the phone with an attitude.

Everyone I dealt with was extremely polite and helpful. Cedro did a great job of getting my vehicle moved and was very efficient and professional.

Down town towing Is a great company. I just want to thank them because they did everything professionally and the driver was very nice. Even doh I was in a bad situation and stuck on the side of the road the office ladies kept me up to date with my tow. When the driver came he took care of everything and made sure I got to my car shop on time.

Great people! Very reliable!

They were professional and very friendly. I needed a tow from a parking garage, which is no easy task, but my driver Cedro got it done with ease and no issues. Would recommend this company to anyone needing a tow.

Very polite young man. Mr.Cedro I would recommend him to anyone he is a very well professional and polite.

I have honestly never had a tow company do such an amazing jobI gave them terrible directions and they found me.They were fast and polite and very professional.Just all around great... No amazing jobI cant say it enoughAmazing jobAnd as for the costWay cheaper than everyone elseJust simply an amazing job

The gentleman Cedro was wonderful. He couldnt help it took over 2 1/2 hours to get to me. He was very courteous and very knowledgeable about what he was doing. Thank you Cedro.

This place is a chop shop. Don’t let them tow your car. It’s a racket to get your money. Towed my car for a battery. Instead of taking it to the dealership like I requested they took it to their ghetto fabulous shop. The owner is rude unprofessional and by the way thinks “all people in Louisiana are stupid”. His words not my. I pray to God he is not able to hustle another tow. Reported him to the roadside service because they should not use them. I can’t believe that city police have a contract with him.I will be reaching out to them next.

Cedro was great! Friendly, prompt, and competent. He helped me out with getting my van to the dealership, how to leave it there after hours, and gave me a ride back. I’m out of town, so didn’t have anyone here I could call for a ride.

This company has horrible service. The owner is very unprofessional and I would not recommend this company to my worst enemy. The owner hang phone up in my face after I questioned him about service on my vehicle. They towed my vehicle to there repair shop and took almost two days to repair. The people in at the front desk are not friendly with bad customer service. I will be reporting this company to BBB. Service should not be this bad.TERRIBLE SERVICE.....HORRIBLE SERVICE STAY WAY!!!!! Note to owner if you want a profitable and respectful business learn how to treat your customers.

Called for roadside assistance through my insurance company to this place and they never showed up. Called them 5 times, the insurance people called them 5 times, no answer. Ended up canceling with them and using a different service. If you want people you cant get in touch with and freeze in your car while you wait for no one to show up, pick downtown towing services!

If I could give this rating a zero stars I would, Ive sat outside waiting for my car to be towed for over 6 hours I watched the tow truck past me over 4xs every time I called back no one answered and when I finally did get someone on the phone they were very unconcerned about even getting a tower out, the list goes on but I highly would not recommend even giving this company a try your really wasting your time!!!

I called 4 different towing services. Downtown was the last service I called and he was the first to arrive. I was rushing to get to my sons baseball game and Eddie towed my car, delivered it, and took a photo of my vehicle parked in front of the repair shop which he text to me on a Saturday. He went over and above the service I expected. I highly recommend Downtown Towing!

Wow...wow...wow! Downtown Towing provided me with such great stellar customer service. The tow truck driver was professional and courteous. I placed the call and less than ONE hour my vehicle was safely returned. If I could have video how she...Rebecca maneuvered the vehicle in and around my other vehicle it was AWESOME! I highly recommend her to all who may be in need of towing service. God speed and mercies Rebecca.

If you want affordable, quality service with a personal touch, come here!!!!This business was selected by my insurance company for towing to another mechanic. My insurance company dropped the ball MANY times with the service request; however everyone at DTT took care to resolve the issues seamlessly. Iris made the process so much easier for me that I allowed them to repair my car (starter went out). When I went to pick up my car the next day, all the repairs had been done, including new front brakes, and the mechanic vacuumed my car!!!! The owner Eddie sat down with me to go over my charges (which were very affordable), the women managing the office updated me throughout the process and went above and beyond take care of me, and the mechanics thoroughly explained the repairs to me. I couldnt ask for more.

Call in on a employee that was driving reckless out in the rain at that! And the guy that answered the phone acted very annoyed with me until I reminded him that those tow trucks have $500,000 insurance policies on them and the clueless company ower will be responsible NOT YALL EMPLOYEES so I see why yall could careless. But other then that I cant speak on the towing service itself cause I never dealt with them so I just met the stars half way.

We got a truck sent to pickup a car, they told me that it would be there in 20 minutes, so I left work to wait for them where the car was. They kept calling me and texting me that the truck would be there in 20 minutes. I sat in the parking lot for 4 hours waiting for them! They charged me for winch service, which I drove the car onto the back of the truck myself, no winch was used. When the guy FINALLY showed up, he had the nerve to tell me that he accepts cash tips! I called them up to get my money back for the winch that I didnt need, they sounded like they didnt believe me, and took my information down only to never be contacted. Never use this service please, they do not deserve to be in business!!

What a godsend these guys turned out to be! Our camper decided to have catastrophic brake failure in Baton Rouge when we were on our way home to Georgia from Texas. We needed to get the camper towed to Camping World (40 miles away). These guys are the only people who answered their phone on a Sunday. They were there as soon as they could get to us and we were able to make it to Camping World before they closed. That included having to stop and pull one of the tires due to it locking up. The driver was wonderful and was able to stay calm in a very frustrating situation. They even went so far as to make sure that we knew what Camping World needed to check on the brakes, tires, etc so that once it is fixed we should be able to get it back to GA.It was also wonderful to learn they are veterans as my husband and a good chunk of my family are veterans. I would highly recommend anyone stuck in Baton Rouge to call this company. Especially on a Sunday since they are the only ones that work on Sunday.

Good service and great people. Even recommended a great mechanic. Being from out of town I had my worries but they took care of me and didnt take long

I used this service through my roadside assistance with my insurance. They arrived within the time estimated and the driver Cedro was professional and courteous.

Car on time all valuables and change missing

Very rude person I spoke with who try to price gauge me and said well your in the middle of nowhere take it or leave it.......talk about taking advantage of the situation.........I refuse to give any business to any company that participates in price gouging.......$650 to put on a AC belt....This business is a disgrace....Just another person whos trying to make money off the truck driver.......its getting to hard out here to keep our money we make

Good places

Great experience. New to the area and first time needing a tow. Damien and Jacob were very professional and prompt with their timing and delivery of my vehicle to its desired area.

Horrible. Just horrible. If i couId not put put a star I would. I called at 10:30 a.m. they told me a 2 hr wait ok cool. It’s about to be 6:30 p.m. no ride yet. Every time I called to get an update on how long it would be it’s always you have people in front you or it’s gonna be an hr. THEY WILL DEFINITELY LEAVE YOU STUCK OUT AND OUT OF LUCK. They waisted my time today waiting for them.GO TO ANOTHER COMPANY.

I would rate this 0 star but didnt find that damn option. These guys kept saying me that they will be picking up my vehicle since past 3 hours and ultimately I had to cancel service because in next call they again asked for more money and wait time got increased to 1 more hour. SF

Great customer service and excellent performance.I was kept not informed through the entire process of what was going on with my automobile.Thank you!!I will refer my friends and use your service again!

Extremely rude and unpolite from the beginning of the phone call. There is no way anyone should answer a business phone the way I was greeted. there is no way to even given them a star because that would be much too kind. you can clearly tell that the young lady that answered the phone did not care about her job. and im sure the owner of this establishment would not be happy as well. why would I trust them with my vehicle if I cant have a professional conversation with them.

Very polite, helpful, and efficient. Id recommend for sure. Thank ya thank ya.

Cedro was an awesome driver. Great quality and service

I used this service today to tow my car to a local tire shop. I received estimated time of arrival, but there was some delay with one of the trucks breaking down. The dispatcher kept me informed and allowed me to leave the keys so I could make it to work. Thank you for your help!

Theyre kind and helpful thanks for pulling my car out praise YAHWEH and bless you guys

Absolutely amazing!! Extremely professional and definitely saved the day for me !

No very professional.... I guess when this Buisness doesnt get their way they go to threatening people. No way anybody shoyld ever need their service.

Very polite and professional. Miss Rebecca was first class!

OMG,GOD MUST HAVE SENT YALL TO ME,BECAUSE MY BABY IS DRIVING SO MUCH BETTER!!! SHE FEELS BETTER THAN WHEN I FIRST GOT HER. THEN YALL HAD HER SO CLEAN. I DIDNT NOTICE HER WHEN I PULL UP..... THANKS FOR THE A-1 SERVICE2002 TOYATO SEQUOIA

I got my car towed and fixed by this place very polite and professional I highly recommend because also they find the lowest price on parts and i felt comfortable and didn’t feel like they was trying to cheat me out of money like other places. When my car was all finish they even cleaned it.

Great price and great service.. Kemarcus and Mike towed my last and did an excellent job.

I received a coupon on an oil change. I called and they were very friendly and fast. I definitely would go back to Downtown Towing.

Charged me $707 to change a serpentine belt. Also showed up 2 hrs late.

SEE THE DRIVER NAME SHAWN IS THE BEST. HE HAS TOWED MY BMW AND MY RANGE ROVER AND TOOK CARE OF ALL OF MY FRUSTRATIONS. EDDIE THE OWNER TOOK CARE OF ME AS WELL..GOOD QUALITY AND ON TIME. USE THEM THEY WILL GET U RIGHT EVERY TIME .. THANKS DOWNTOWN TOW....

Excellent Service! I was in an accident & the driver got there very quickly & had me laughing within minutes. Very jolly guy when I needed it the most!

Nice People but real slow service. I waited 3 hours for my car to be towed to my home.

Great Service! I highly recommend them! Above and beyond excellence!!!

Rebecca Blessed me with great service today on time and safe driving experience with Rebecca today great customers service

Very good service and very friendly people i recommend this towing service Thanks for your service

Had the best service ever...was stranded and the young man with the tow truck could not have been more friendly and helpful. I highly recommend DTS.

Towing : They come super quick when called. Mechanic : They diagnosis my issue correctly . However, broke two clip pieces from under my hood and left something unplugged. Another note, Highly disappointed in their lack of professionalism. I got a tow company to pick up my vechicle due to downtown towing labor being to high for what I was willing to pay, Rebecca “the owner” told AAA that I owed a balance which was a lie . Due to this false information that was relayed, it became an inconvience and I had to wait another day to get my car repaired. Anyways, I got my part and my vehicle repaired for way lessor. I personally would go elsewhere .

Towing company is very unreliable, I’ve called them and they said they would arrive in 30-45 mins . A hour later I called back and he says 30 more mins . I asked him why is it taking so long and would it be any longer than the time promised . He than got upset and called the driver and they both were on the phone yelling and said if you want your car towed right now you’ll have to pay $160 vs the previous price they told me $95. Despite the low inquire at the beginning, I wouldn’t recommend this company . Used another company after employee was bashing me about THEIR inconsistency of time

Dont know much about the Trucking Service but went on an interview with unprofessional Eddie that dont know how to talk to no one but steady talking about God and asking me do I read the Bible and half of the questions he was asking didnt relate to the interview.

Waited for more than 3 hours to get my car tolled. The guy kept saying will be there soon on the phone but actually kept me waiting wand waiting for hours!!!!!

Downtown Towing Rocks!!! If you want fast, friendly service at fair prices these are the guys to call!

Never received a call back.

Tow truck driver was awesome, named Huey

Ms. Rebecca is the best! Going above and beyond the call, BIG TIME!

The Service was excellent. I will definitely Recommend & Use their services in the Future.

If you want timely affordable services Downtown Towing is the place to call!