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Stanley Wood Chevrolet Buick GMC
1674 Batesville Blvd, Batesville, AR 72501, United States
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Stanley Wood Chevrolet Buick GMC
Comments
Bi
Review №1

Staff is very friendly and knowledgeable... overall a great experience!

Ri
Review №2

These guys are awesome! Greg,John, and Bo went above and beyond. My family and I were about to head out of town and realized we needed service before our trip. They were booked up but managed to get us taken care of anyway!! I will always bring our vehicles to them for service!!!

Da
Review №3

Excellent service, sales person polite and knowledgeable, about product. Gave me a good deal on my trade.

Ro
Review №4

When trading in a used vehicle at this dealership, the individual preforming the value of your vehicle is not licensed by the State of Arkansas to access a value of your trade in . He is NOT a “ diminished valued expert “ not is He allowed to call himself an appraiser ( your vehicle is personal property) nor is He licensed to preform a value of your vehicle. After being insulted by the value he placed on my vehicle which was purchased from this dealership, I decided Not to purchase my next vehicle from Scoot Wood . If you decide to purchase your next vehicle from this dealership and you feel that the trade in is being undervalued, ask to view the diminished value report and look at the comparable sales they used to assess that value . Don’t allow them to say “ your trade in is worth ….” Because it is worth more !!!!

Ha
Review №5

Love all of the people there! Always willing to go the extra mile to help or find answers to my questions and the service is impeccable.

Jo
Review №6

Bought a truck over the phone from Luis! I had it in my driveway in 24 hours and I live over 2 hours away. You can’t beat that kind of work ethic. Two other dealers in two different states weren’t quick enough to make the sale. Professional and quick. The delivery guys were great too!

Re
Review №7

Serviced my truck in a timely and professional manner.

Br
Review №8

Based on the telephone conversation with the service department manager I am assuming due to the fact I am a female that I was insulted. I scheduled my car for a routine oil changed and ask for 2 tired to be checked due to they continued to leak air and that I was aware they were peeling tread only to be asked if I meant the rim was peeling. I am aware of the difference between what holds air and what does not. This is not the first occurrence with the same person or company and I only bought the car in Nov 2020. The certified car with less then 45,000 miles was also bought with those tires peeling, I was rudely told to take it up with the salesmen. I have taken this experience as a lesson learned I will no longer buy from Stanley Wood nor any Wood family owned dealership.

Ma
Review №9

The are the best 👍😍

Al
Review №10

Everyone very friendly. Sales staff very knowledgeable. Answered any questions that I had.

we
Review №11

The vehicle I went to look at had been rear ended, but not fixed, the carpet looked disgusting, it stunk inside, the seats looked worn totally out. The salesman approached us on the lot and wouldnt even open the vehicle until I said you would think that if you saw someone looking at a vehicle you would bring the key with you. He had to go back to get the key. And then when I questioned him about the rear end damage he said, well it hasnt been to the shop yet $23k+Addendum...not shocked at all that it took 2 months for someone to respond to this review. Thats the way it is with all correspondence from this group. Im glad some people have had positive experiences, but going back for 25 years none of my experience with the dealerships that bear the Wood name have been positive. Ive bought 3 different vehicles over years from them. Not one experience was positive.

Ci
Review №12

I recently had the greatest experience with the Service Department. I cannot say enough of the service I received from all. I recommend this service to anyone needing repairs to their vehicle.

Ja
Review №13

Everyone was so kind! The buying process was easy and quick. I was in and out of there within 20 minutes, which is much different than any other buying experience I’ve ever had.

Ru
Review №14

After Cadillac of Bentonville would not honor the Certified Pre-owned Warranty that came on our Cadillac, I called Stanley Wood and they said it was warranties to 100,000 miles under the CPO and to bring it to them. They fixed it under warranty and in a timely manner. I will continue to trade with them, even though they are 4 hours farther away from my house then Cadillac of Bentonville. It goes back to service after the sale and treating your customers right.

Ju
Review №15

I always have a great experience with the people here! Thank you to Luis for hooking me up with my new ride!

Lo
Review №16

Best car buying experience ever! Fast, fair, friendly! Thank you! L

Je
Review №17

Over all the experience was great! As a 25 y/o buying my first ever car I was treated with respect and was made to feel competent during the whole process.

Br
Review №18

Best service I have ever received!!

Te
Review №19

I love the service! The thing I love best is that they pick my vehicle up at work and drop back off when done. No waiting at dealership. LOVE IT!!!

Na
Review №20

Went to have hood accessory installed on my 3500 GMC. Shield was damaged in shipment to dealer. Wood Nation kept truck overnight and made sure I had a loaner to drive. GREAT SERVICE

Do
Review №21

I had a good salesman but i cant say the same for the service department. I got the extended warranty on my used equinox thank goodness. The car had 50,000 miles on it and at first oil change it was low on oil. Had timing chain and guides and whatever else goes along with that replaced. Then before next oil change was due it started making noise. I checked the oil and it was three quarts low. I take it back to the dealership after having it 6,000 miles to see what they are going to do about it. I told them I wanted rid of it and was told to let my extended warranty fix it then they would trade. I had to take it every 1,000 miles for oil consumption test for 6,000 miles. That was a hassle and every time we took it the service guy acted like it was a pain for him to check it and he would just say come back in another 1,000. We even got the come back after 1,000 after we did the 6,000 mile test. The service guy named John is who we had every time. I was afraid the car would leave my wife stranded so I went to another dealer and told them what was going on and they said let us help and gave me payoff which was more than book value and made me a great deal on a car. I hate it but I need a good salesman and service after the purchase.

Br
Review №22

The staff at Stanley are extremely helpful and friendly. Ricky helped us with the purchase of our new vehicle, our stress and nervousness went away when going through the process of buying with him. Mike and the finance department were extremely helpful and knowledgeable. Brandy and the service department helped us when we had to get the car cleaned on the inside after my fathers dog threw up in it, 3 days after purchasing the vehicle. They didn’t even charge us to clean it up! Stanley has outstanding employees that deliver excellent service!!

An
Review №23

It was a busy Saturday, but every step of us buying our 2017 Acadia went smoothly. Thanks for the wonderful customer service!!! This is my very first brand new car purchase and I can not express how excellent our service was. Thanks Luis for walking through it all with us!

Fr
Review №24

Everything went pretty well during my visit. we had a little problem with the financing company but it was all settled in the end. I was a little surprised that my car did not come with sirus xm radio but my sales man Gannon helped me download Sirus on my phone so i could stream it to the radio. Other than those 2 things everything went good. i enjoy driving my new Terrain.

As
Review №25

I bought my 2021 GMC Yukon AT4 from Caleb Blevins at Stanley Wood GMC. He gave us the best deal and made buying our vehicle quick and easy. Very professional and friendly service. Thanks Caleb!

Ch
Review №26

I shopped for a new truck for over a year and in March 2020 I bought my 2019 GMC AT4 from Caleb Blevins at Stanley Wood GMC. He gave me the best deal, and service after the sale! Very professional and friendly service and is available and easily accessible! Thanks Caleb!

Su
Review №27

From day one of purchasing my Equinox, my experience has been a pleasant one. From top down, everyone has been courteous, professional and helpful.

Sh
Review №28

Lied about service provided

Ja
Review №29

The dealership is fine. I am not happy, though, that I need extensive work done on my gearshift that should be a recall issue. I have read that many, many people have had the exact same issue of the car not registering that it is in park, even though it is. SInce it appears to not be in park it is shutting down properly. I even had an instance where it wouldnt turn off at all. I had to pay almost $70 to simply be told that I had to replace the gearshift and something else at a cost of around $500-600. If so many people are having the same exact issue I believe that this is a problem with the vehicle that you should handle! I am in my 50s and have never owned anything other than chevy vehicles and have always been very pleased with them, but this is about to cause me to buy something different!

Na
Review №30

B3st car buying experience ever! Brenton was phenomenal! I cant say thank you enough and im more than pleased with my purchase! Thank you so very much to everyone that made this happen for me!! Nadia Littenstein

La
Review №31

If youre in need of a vehicle visit this dealership and ask for my guy Franklin. He knows his business, does what he says and is an honest man. An all around good dude. He made something as annoying as buying a vehicle a pleasant experience. Thanks bro!

Co
Review №32

We love the employees and owners at Stanley Wood Chevrolet, they always go above and beyond. Every time we are looking for a new vehicle we call a salesman there and they get the job done.

Do
Review №33

I needed a ride thy were willing to help

Pa
Review №34

Very helpful

Ma
Review №35

They got right on the problem and fixed it in a timely fashion.

Sy
Review №36

Excellent service

Ch
Review №37

We were not judged about our credit score.they explained very well how it all worked. They worked very hard to get us the best deal they could.

Ga
Review №38

Stopped to charge a tesla. I think everyone in the dealership invited us in for coffee great bunch of folks

El
Review №39

Great service, thanks bo

Mi
Review №40

Always professional and quick service!

Ta
Review №41

Great group of people to do business with.

Sa
Review №42

My wife and I visited recently to look an older car. The salesman Colby was very laid back which is a relief when it comes to car shopping. Also Kaila who helped when I looked at it online was nice. Although we didnt purchase the car due to bank reasons, it was overall a nice experience, the only reason Im not giving 5 stars is because my wife and I both thought the finance person was a little pushy, I cant remember her name though. Overall Ill definitely keep an eye on this dealer in the future when it comes time to buy another car. Too bad its over a 3 hour drive for me.

Jo
Review №43

Friendly staff and helped with everything to get me an affordable vehicle. Was on the road the same day.

El
Review №44

Is ok

pi
Review №45

Service is spot on and reasonably priced. They also found me some valuable discounts on my last vehicle purchase. I always have a good experience at Stanley Wood.

Ja
Review №46

Thanks for a job well done, we’re so pleased with our van. Also, thanks for the courtesy Jeep we loved driving it around. We will be sure to use you next time we have issues with our vehicles. Thanks from the Cavitts’

Sc
Review №47

Nice people and helpful. They got us a nice new car. Thanks all of you guys..!!!

Sc
Review №48

I called in and Melinda answered all of my questions without giving me the run around I had had with the other dealership I called. We set a time, the truck was just as she had described and getting together on price went very smooth. A great place and great people to do business with.

Ta
Review №49

Exceptional! Wonderful people in a relaxed and friendly atmosphere. Richard Kittler worked with us and helped us find the perfect car for us. If you are in the market for a vehicle, its more than worth your while to check them out. Highly recommended.

ST
Review №50

Excellent service people are great.

Da
Review №51

Quick service

Jo
Review №52

Bought my Jeep Cherokee from Stanley Wood Dealership . Thank You! Cameron Cox for all you did too get me in my dream vehicle! You are a excellent salesman that cares about his customer from start too finish.

Ta
Review №53

We recently purchased from Stanley Wood Chevrolet Buick GMC Cadillac and cant express how pleased we were with the smooth and efficient process that Shelby Dobbs our Salesman made this purchase. Those of us who do not purchase new vehicles often truly dread the high pressure pitches and tactics with car dealerships. This was never the scenario with Shelby who came in on his day off to allow us to test drive the vehicle we purchased. Excellent service from our first contact with Colin in Internet sales, Shelby in the sales and negotiation phase through to the finish with Sherry in finance. Cant thank you all enough!

MG
Review №54

I had such a wonderful experience with Rick Garrison at Stanley Wood GMC. He was so willing to work with me and my husband. We drove over an hour even with having a local dealership in our town. I would highly recommend driving the distance to get a new vehicle from Rick @ Stanley Wood!!

Ma
Review №55

Stanley Woods is a very professional place to purchase a vehicle. I recently bought a new GMC Terrain Denali and Im very satisfied with the service I received. The salesman, Mordecai was very knowledgeable and gave me a wonderful buying experience. Thanks to everyone at Stanley Woods I would recommend anyone to purchase their vehicle from this location.

Da
Review №56

Kelly and the team at Scott Wood Chrysler helped me get an awesome car at a great price. Completely hassle-free. Thanks Kelly!

An
Review №57

I bought my Jeep from them. The service department is quick and efficient!

Sa
Review №58

Took my car in because my car is vibrating and also misfiring. My car was repaired in January of this year for the same exact thing and turned out there was a cracked piston and is a common problem with Chevy Cruze, it can be found all over the internet. The check engine light doesn’t come on at all. My car has the same symptoms as last time but when taking my car in to be looked at they claimed that they didn’t feel any symptoms and wouldn’t check the pistons again. They didn’t even do a diagnostics according to the customer service rep I spoke with. All that was offered was to leave my car longer to hope they feel a vibration even though is had been in there for 5 hours. Me, me dad, brother, sister, and step mom have all felt the vibrations and misfiring. Not confident in the dealership if they don’t know what a misfire and vibration feels like. Seems like lazy reps who don’t want to fix the problem even though my car is still under warranty. Had almost 4,000 dollars work on a 2017 Chevy Cruze at 21,000 miles and now 8 months later having the same issue but now the dealer won’t do anything. Good thing I am bringing it to a different dealer in the area for actual professionals to fix. Bo, the guy at the service desk also gave me a hassle when asking him for a copy of the paper work he made me signed. Very unprofessional and clearly don’t know what they are doing in a service center if they can’t feel a vibration.

Ro
Review №59

Wonderful experience! They have a honest and caring staff, an unbelievable inventory of vechicles and the best service department I’ve ever dealt with. I highly recommend Stanley Wood Dealerships.

Sh
Review №60

We received friendly no pressure service.

Ta
Review №61

Great service. Fast & friendly. Had an extremely busy day. They Picked my car up at work and returned it. I paid over the phone. Done! Can’t get any better that that!

Me
Review №62

Love dealing with Mort and Jake! The rest of the crew at Stanley Wood are also always amazing. They are always so helpful.

Jo
Review №63

I continue to be impressed with the exlimpary customer service here. I cant express enough how important this is to me. You guys have a great thing going. Thank you.

An
Review №64

So let me start by saying this was the most pleasurable experience Ive ever had at any dealership especially a small town 1. I started the morning by calling Stanley woods you get an estimate on having a crankshaft seal and rocker panel replaced on a 2014 Chevy cruise. After scheduling the appointment I brought it in and dropped it off and recieved a call the following morning to pick it up, which seemed a bit fast, but who is going to complain on speedy customer service. Upon arriving I go to the service department to pay my bill, and get the unexpected surprise that all the work, parts, and labor are all covered under my powertrain warranty. Needless to say this made my day, thank you to everyone at stanley woods chevrolet, you have gained a life long customer!

Th
Review №65

Better service at this area

Ka
Review №66

Great people. Great service always!

Am
Review №67

Scott Rhodes was excellent to work with, and had me in my new car in no time!

Ro
Review №68

The service department was great! Ill definitely be bringing my car back for service.

Ga
Review №69

We purchased this truck on a tight schedule. Everybody at the dealership made sure everything went thru as smoothly as possible and we were able to leave on time.

Te
Review №70

Richard was the BEST salesman Ive ever worked with! Such a smooth process and couldnt be happier!

Ca
Review №71

Very quick to get me in and take care of a recall issue.

Sa
Review №72

The service is great and I would rate them a 5. However, I did have an issue come up that I would like someone to call me.

Be
Review №73

Best dealership in Arkansas. Great sales staff, service department & owner.

Da
Review №74

Awesome service and friendly staff

Ch
Review №75

I would like to thank everyone at #woodnation for making this process so easy. From The time my grandfather and I pulled into the parking lot, and throw the paper work someone was happy to help and answer questions. Once i was approved and ready to go, the saleman that was helping went out to get the car washed and fueld up told me that, the wash bay was backed up with other vechiles. So he and another assiocate personaly wash and fueld up the vechile for me. Which salesman you ask, well Wesley Brooks is his name and satifications is his game. So THANK YOU Wesley Brooks for making this process so easy, and keep up the good coustmer serivce.

Pa
Review №76

Nice car choices! From used to new cars this place has it all.

Re
Review №77

Love the new chicken sandwiches

Da
Review №78

Very kind and friendly staff. They got my vehicle fixed in a timely manner with no issues.

Ro
Review №79

They got me in at my appointment time, and I did not have to wait long.

Pa
Review №80

Very nice cars, friendly, knowlegable staff, would recommend them highly

Ke
Review №81

Sorry he said truck need a condenser when it got fixed he was calling saying it needs a compressor got it back after spending 2500 he just puts a peace of tape on condenser charge me for a new one BEWARE

Ch
Review №82

These guys treat you right. Just good bunch of people from sales dept to finance to their parts and service dept.

Wi
Review №83

The service dept is great.

To
Review №84

Nice dealership friendly staff

Sh
Review №85

The Stanley Wood team got on my car and got my air conditioner fixed. Thanks.

Bi
Review №86

Good people; good service

Ca
Review №87

Great place to buy a car!

Ge
Review №88

Quick, friendly service. Thank you!

Re
Review №89

Even after going to the wrong place, the staff was very friendly. Said it would take approximately a hour but seeing as I had a fussy baby he would see if he could get them to hurry. 30 minutes later we was done and headed home. Very friendly.

Sc
Review №90

Great place best prices

Ma
Review №91

Customer service is good,

Sh
Review №92

Great dealership to work with

Do
Review №93

Service department found an issue with my vehicle shortly before my warranty expired. They made sure to document the problem and get it fixed just in time to save me a lot of money. Thanks for looking out for your customers!

Am
Review №94

Their warranty and in house financing is a joke and a rip off. They charge outrageous amounts on used cars and interest and then they do not honor the warranty. I will never purchase a vehicle from them

Ad
Review №95

Fast and Freindly

Ma
Review №96

Wonderful Service!

Te
Review №97

Very friendly employees!

Jo
Review №98

Yd

Te
Review №99

Nice vehicle

Je
Review №100

Great service experience!

Information
32 Photos
100 Comments
4.6 Rating
  • Address:1674 Batesville Blvd, Batesville, AR 72501, United States
  • Site:https://stanleywoodchevrolet.com/?utm_campaign=gmb&utm_medium=organic&utm_source=local
  • Phone:+1 870-793-8400
Categories
  • GMC dealer
  • Buick dealer
  • Cadillac dealer
  • Car dealer
  • Chevrolet dealer
  • Used car dealer
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:8AM–5:30PM
Offerings
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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