This is a one star rating due to zero not being an option. I arrived at the store at 8:46 am, the store is supposed to open at 8:30 am. There were two elderly gentlemen waiting outside in the cold with packages. The owner could be seen inside the store, which infuriated the customers because they were not acknowledged. When he finally unlocked the door, the elderly gentlemen questioned the employee on why he was opening late and he stated, Im the owner. Apparently the owner was upset by the words of the elderly male, and he put him in the penalty box and proceeded to accommodate the other customers first. Another person handed the owner a package and was questioned if it contained a COVID test. The guy said it did and was directed to take it to another UPS location, due to the health and safety of his employees and customers. All while handling all the packages with bare hands? Appears to be more laziness rather than a concern for anyone. Three additional customers were present in the store and took their business elsewhere because of the poor attitude of the owner. I see the owner attempts to defend all the negative reviews on here, but at the end of the day he has to come to the realization that he is the problem.

The workers there have never been friendly and only want to get you out of the store as soon as possible not sure why. For my work I ship a good number of packages and will not use this store anymore due to the customer service I get for them, The two of them should get better social skills and maybe there would not be so many bad reviews.

I have no idea why there are so many negative reviews. Every time I go to make a return, it’s quick and efficient! There’s usually little to no wait and it’s very convenient. I go out of my way to go to this particular UPS because the guy working is friendly and I never have a problemwith returns!

The young guy in there was extremely rude. Horrible person. An older gentlemen was just asking him questions and he was yelling at him. Such a disrespectful person. When I tried to help the gentleman he yelled at me and told me to get out. He should be fired.

The young guy was rude, and didn’t seem at all interested in doing his job. Whined about having to ship things, and acted like I was an inconvenience. You don’t like shipping things? Then find a new job my guy. The Jerry Garcia impersonator working there was whining too. Horrible folks. Garbage location.

Giving one star too. I recently shipped something and man helped. He seemed agitated, and not really interested in helping me. THIS IS NOT NORMAL for UPS. I too have lost a package after being served by him. Very atypical for UPS. I didnt save the tracking receipt. I am planning to go back to the store and see if he/they can help me find the package. I will let you know how that experience goes.Instead, I waited on the phone twice (disconnected first time) after second 8 minutes. Man answered (only person in store and busy Monday morning). Helped find tracking in 2 minutes or less. Tried three phone numbers to reference info. Thank you for assistance.

If there was an option to give less than 1 star I would it. The guy that works there is rude, arrogant and unhelpful. He needs to be fired. They dont answer the phones either. I dropped off a package with shipping label on the box ready to ship. The package was never seen again. And as I waited in line her was rude to every customer for no reason.

Always quick and friendly service. I never have trouble returning anything and the staff are always very efficient.

Manager is the rudest person I ever met in my entire life! He should be fired! Hes a disgrace to humanity. He told me he doesnt care if I have a disability that Im not allowed in his store and to ship my package elsewhere. Will be making a complaint against him and this UPS with the ADA as well as corporate. No one should treat another human being like he did. Its not my fault I am disabled. And its against the law to not serve me because I have a disability.

They tried to deliver something one time but they didn’t ring my door bell or call the phone number I gave them on my shipping info or anything. I was home when they “tried” to deliver it. Then instead of just leaving it or trying again the next day... they left a note saying I have to drive to the UPS store to get it. And the store has hours that interfere with my work hours. So I’m very frustrated at their lack of effort and communication. Who does that???

Do yourself a favor and drive to a different UPS Store. The manager, Lucas was rude and abrasive to me. When I gave him 3 sealed Christmas cards I explained they had gift cards inside and for that (safety reason) I wanted them placed into the same box with some gifts. The box of gifts arrived without the Christmas cards! I was out $150 in gift cards and a personal gift check. Lucas shifted the blame saying he wasn’t the one to pack the box. He told me his coworker had and he would ask her about it. When I went back into the store several hours later to see what she had said I skirted past a line of people explaining that I “wasn’t cutting in line but just had a quick question.” No one seemed to mind...but Lucas! He said YOU’RE GONNA HAVE TO WAIT IN LINE!” (All I wanted to know was if they had by chance found the missing 3 Christmas cards last placed in Lucas’s hands.) He told me “She said she packed them in the box so I don’t know what happened.” Then added a pathetic “SORRY!” As I walked out the door.

Called at 3pm and spoke to a woman to make sure there would be a notary on site when I got there at 6pm, and I get there and the guy wants to argue with me saying I didnt call today and that I called last week. I live a half hour away and called to make sure they would be there.

Waited 10 minutes in line with a media package. Get to the clerk who starts yelling at me telling me they wont honor this way up glass labels. I asked to have the item shipped via media and he told me ups does not do media even though I shipped via media uos just last week. He then grabbed a stapler and threatened me. He then told me he was going to call the marines next store to beat my xxx. After I asked for the owner he explained he was the owner after I asked for store number he threatens me with the stapler once more. I asked for a maneger he told me he was calling the cops. This was handled so poor I am resorting to the better buisnes burial and calling the cops myself.

Terrible customer service from the manager. I just moved from Amherst, which I used that location many times. I will go somewhere else. I planned to get a box and would have spent a considerable amount on products because I have a business, but I will drive to a location with better customer service. From what I have read here, the owner is losing out on a lot of business the manager is costing you...

This is the worst customer service I have experienced. I frequent many UPS stores for dropping off my pre labeled packages. I was in Batavia and asked to use the dolly but the young man behind the counter stated I could not use it. I lugged my 3 heavy packages in! Next time I brought 1 Package in went back out to my car for the other one and then he (same guy) scoffed at me stating why didn’t I use the dolly? really? Never again! I now drive the extra distance and take all my packages to Westmar Plaza where there is friendly and courteous service.I can’t believe this store is still open! It definitely gives UPS a bad name with this person working there. What a shame!

I have recently visited the Batavia, NY store on a few occasions. Each time the young man working there was been extremely efficient, very helpful, knowledgeable and got my items packaged up, sent out and they arrived in perfect condition when he said they would. He was there by himself and did an awesome job multi-tasking and getting customers taken care of and on their way in terrific time. I would recommend going their for all your shipping needs!

Worst customer service ever. I walked into the store without a mask on, because I didnt have one, and I cannot wear it due to my health conditions. I was making copies and was told I needed a mask to stay, but he didnt offer me one. He went straight to yelling at me, ripped my USB drive out of the printer, and told me to never come back again. There is a right way and a wrong way of doing things, and yelling at me and telling me to never come back again is NOT store policy. If youre reading this, go to the brockport UPS store. They are way nicer and have way better customer service. They also have more than one person on staff, which isnt the case in Batavia.Short story. Horrible store. Do not waste your time going here.

UPDATE: Not a COVID test nor did my hormone test say anything about COVID... because something says Laboratory does not deem it covid haha...as I tried to explain & I had doctor proof of that...but you can see from owners response, he does not care to listen to customers. Never going to this location again. Withholding medical care, no human being should treat another this way or manage a store. A drop box as suggested does not give me ability to scan & track my expensive medical care. There are honestly no words. Thank you for embarrassing me in front of a crowd and making my personal information public. Absolutely HORRIBLE experience.-Original:I had a package containing a hormone test kit that was prescribed by my doctor. It had a prepaid label on it addressed to a lab. The manager at the desk abruptly declared that it was a covid test. I stated what the package was and he continued to question me and assume it was a covid test. He caused a scene and would not budge from his idea and refused to accept the package. After contacting another local UPS store, they said that they should have accepted the package and ship to laboratories on a regular basis. They also said that the Batavia location has a reputation for poor service, which is consistent with the reviews on this section. He made an embarrassing scene out of a personal package that should have been a smooth transaction.

Very rude guy with light voice i asked for help and he was going to give me the nunber I needed to call and he rudely said your not dialing in my ear bye rudly!!!!!!!!!!!! You should be fired I dont care what mood you were in you could of been polite! Im tired of people like you! Tgeir was no point in being that rude!!!!!!!

Lucus the manager is very rude to my fiance while I was next to her when she was on the phone she didnt realize the other person could hear the when she typed because he just started giving her customer service number. She only typed one number and he rudely was saying your not typing in my ear bye and hung up. This store is a disgrace and im reporting you to the corporate.. Its obvious is not a one time thing since theirr are multiple reviews with you being this nasty to people.Grow up and have respect!

The UPS Store in Batavia is the best place to go for all your small business needs. They are very friendly, knowledgeable, and professional. I love the fact that they are open more than the terminal.

I love this store. They are so versatile with all of my business needs and are very efficient with all of my project that I submit to them. Thank god that they have been open throughout COVID-19.

Amazing customer service, Lucas especially. Thank you for your hard work

Customer Service is horrible, wait time is horrible. Employee did not understand what I asked of him. Sent my package to the wrong address after I told him the correct address 4 times. So if you want your package to go to the correct address DO NOT GO TO THIS LOCATION!!!

Will never go to this place again. Worker was very rude for absolutely no reason. Maybe UPS should look into hiring some people that have customer service skills bc the gentleman that helped me lacked it severely.

Horrible and rude customer service. shredding service no where near what was PROMISED on the website. very disappointed. find another location!!!!

This shipping experience has been an absolute nightmare.I would like to speak to higher management or owner to discuss my ongoing issue with your knowledge of international parcel shipping. I attempted to send a package to England from your location on May 11th 2020 for $396.86. You should have my contact information.Please contact me ASAP as I have been advised that the package will be returned to my address and your franchise will be billed for the postage to return it. If you wait too long and the package has been returned to me, I may hang up on you as your employee did to me when I called to resolve this issue.

When I come in this store the associate that takes care of me is very professional and very efficient. He is polite and courteous to what I want done.

I was so upset with the USPS and was told to use UPS in Batavia for my needs because of the great service.Well that was the best suggestion I could have ever received! The young man named Luke was very professional,Covid-19 compliant, and had to multitask as he was the only one in the store. While in line, I observed him handle phone calls and he was very courteous when he told the person he would need to put them on hold for a few minutes. He greeted each person in line and asked how he could help them. People were coming in with packages that were returns and,boom, he took care of them very quickly and efficiently. I was amazed at how swiftly he handled all of us!This was not a one time observation!!! I came in to the store many times during COVID-19 to send packages to PA, VAand FL family. They all received their packages on the date promised in excellent condition.I was appalled to read a negative comment on Facebook a short time ago regarding the horrible service he/she received at the Batavia store.Obviously this person does not understand multitasking and seemed very narrow minded. What a shame!So how can you help me, see that this employee gets praise for all he does to keep the Batavia store a friendly environment.Thank you.Linda Giambrone

This store is the only store I recommend going to if you live in the Batavia area. They are professional and they are very detail oriented. They meet all my expectations that I have. They know how to ship!

If I could rate this store 0 stars I would. These are the rudest people that could possibly own a business. The pandemic has only made them more rude and eccentric. The “karen” working there refused any kind of help to me because I had forgotten my mask. I even asked if I could leave it on the counter and walk out and wait. But still reused me service. You know that I am not wearing a mask the entire time I am handling the package before entering your store?! So my response was a “are you kidding” and “man Karen’s” was to “f-ing leave”. Real nice customer servers UPS store. So if you don’t have a hazmat suit I would not recommend going to this store.

I honestly cannot say Ive ever had a good experience at this store. I always have the same young man who is very curt, rude and in general acts like you as the customer is wasting his time. Ive been there when it is busy and when it is not. Ive also been told I have to buy a box to ship amazon returns when Amazon says you only bring the item and qr code - nothing else required. I end up packaging everything myself anyway to avoid being sold envelopes or boxes. I hate having to go in this store and will choose all other options instead. Do not go here unless you like being treated like a nuisance.

Thank God that the UPS Store has been open throughout this pandemic. They are always very helpful and knowledgeable of their job.

Worst Service EVER!!! Employees are very rude, unable to understand normal thinking and process orders correctly! Will never go there again!

Went there to drop off 4 items. All I needed was a receipt for each. Was told by the young man behind the counter (1 employee and the place was swamped) that he was not allowed to give more than 1 shipping receipt per customer. I have never heard that before. He seemed very frazzled and was obviously overwhelmed. Usually I’m in and out and use UPS stores all over WNY. This is the worst location I have used to date. Get more help and train your employees better.

If zero was an option it would be no stars...young man working there is rude unhelpful an wasted my time! Go to another location avoid this store at all cost.

August 1st went to this store(I have gone here before) in an attempt to sent a package to Canada.since, I have done this numerous times and know what needs to be done to go through customs, I tried to explain to the young man that was there (no name tag). First I waited almost 10 minutes while he took another customer into the back. I realize he was busy, so I waited. A couple of people came in and left. One man left his package without a receipt. When this young man finally was able to wait on me, I let him know a box was left by another customer. Instead of finishing his transaction with me, he instead entered this package. I waited. Then I explained Where the numerous items needed to go..I explained he had to enter each idea separately with the price. He said no we have to weigh everything and put the declared value. Explained each idea was a different value. He continued to argue with me, I was losing patient with him. I even let another customer go ahead so they didn’t have to wait. After ten minutes of trying to explain what needed to be done and why: he stated he has never done it that way and neither has my boss. Since I sent these packages before, I knew someone in the store did it the right way. You have to make sure each idea is below $60.Cdn or the person at the other end will pay custom cost. Long story short: I called UPS international and the woman said I was correct, she even looked at the Canada custom site. I asked could you explain to the young man. I took my cell in and explained I had UPS international person on the phone and would he talk to her so she could explain. He said there was need to since I wanted to deal with his boss who wouldn’t t be in til 3 to 4. It was now after 1pm. I have been trying to get these items out since noon. I left. I have shipped from here before and never had this attitude or problems shipping to Canada. If anything they have been always very helpful. This young man was overwhelmed with customers, I understand that, but to stand there and argue with a customer when they are explaining how it needed to be done because that is the way they have had to ship before. If this young man has been lumping everything together instead of itemizing then customers are probably having to pay unnecessary custom charges. I feel I have no choice but to leave this low review because of this young man. Someone needs to teach him how to ship to Canada or he learns to say he doesn’t know how. I have formally complained to UPS international regarding the actions of this employee.Update:In response to the person who answered, well I have been doing this since 1999 and it is the way it is done. If you don’t itemize then it looks like the total cost is for one item. Hence the receiver has to pay duty. Please let your UPS international what they told me is wrong because they quoted what was Correct. But it is okay, I went somewhere else and they did it correctly.

Worst UPS Store ive ever been too. They are incompetent!

They send thing to the wrong locations. Not happy!

The knowledge and politeness is extremely impressive here. Would not know what I would do without this store since the terminal is only open one one hour.

Opened at least 15 minutes late. The clerk was rude to an older man that was waiting for the store to open. He was more worried about getting music to play on his phone than waiting on customers.

I called to find out how or when I could pick up a package I had coming to the Lewiston Rd Batavia, Ny location and when I called the guy I spoke to on the phone was a jerk and wouldn’t even let me get a word in edgewise. He just wanted to scream over me! Telling me they wouldn’t have my package for a few days. That’s bull! It left Syracuse, NY this morning and comes straight to them. It’s probably sitting there now but he’s too lazy to look! WILL NEVER DO BUSINESS WITH THIS LOCATION AGAIN! Terrible customer service. You don’t like your job, find a new one dude! No reason for you to be treating customers like that. It takes someone special to work in a customer service type of job, and this guy is definitely not that type!!!!

Most rude place Ive ever had to deal with. Horrible customer service not helpful with anything, lack of knowledge.

Great service, nice people

Store hours state this store opens at 0830. By 0838 there were a line of customers and the front door was still locked. I could not wait around to find out when the store actually opened.

The guy who works at this ups store is a piece of work. They deliver somebodys package to my house, wrong address. So I drive over there to drop it off and he blurts at me Well you have to write wrong address on there. Like it was my job to deliver the package or something. Then says there ya go. No thank you, nothing. If I treated my customers this way Id be out of business. I wish I had paid attention to his name cause Id put it on here.10/16/17 at 5:50pm Lewiston Rd Store Batavia, NY if anyone from UPS wants to know.

The job gets done but 14 minute phone hold time and hearing the way the workers speak to other customers is down right rude.

The staff is very knowledgeable and are very efficient with what they do.

Ive been to countless UPS stores as I run a small business. The male employee who is in this store is terrible. Rude and miserable. I will never return to this store.

Says open at 830. Went there at 830 and no one around, ridiculous.

Always very helpful, just wish they opened earlier

Very very rude. Knew nothing about what I was asking about so I asked about deliveries and he got nasty to me and said we don’t do anything with them. Be the last time I ever ship anything through UPS!

Website said open until 7pm on New Years Eve. Tried to call to verify. On multiple attempts got voice recording answering and placing on hold. Noone would ever answer despite waiting or attempting to call back at various times. Arrived at the store at 4pm only to find a hand scratched sign that they would be closed at 3pm.

Good service and very friendly.

Did not have notary. That is why I went there. Website said they did have one but in fact the did not. Fyi

Want to drop off that package and not deal with the office on Apollo drives crazy hours? Thank god for this store!

Very friendly staff

The man who works is very unfriendly and rather rude