I was very pleased with every aspect. They really knew what they were doing on the estimate, helped me with rental, car was ready sooner than I expected AND the interior of the car had been thoroughly vacuumed!!! Thanks so much! Plus, they did my inspection while it was in for the repair.

Not only did they do a wonderful job, their customer service is par none. I forgot my car seat and they, mid paint, went to get it for me. The staff is kind and courteous. If you have an accident, don’t go anywhere else.

The owner and the manager are so fake when I talked to them. Could barely give me the time of day. Car dealerships especially this one has turned into looking at people as just a number. Funny your motto in every review response is “you’re a neighbor not a number” phony!!

Got an oil change and tire rotation. On the drive home the service tire sencer light came on, took the car back to the dealership, they reprogrammed it . I drove it home and the light came on again. I bought this car from this dealership 5 months ago absolutely nothing should be going wrong with this vehicle. everything was working fine until they did the tire rotation.

Experience was easy, quick and painless. Service was outstanding. I can’t sat enough good things about service at Ken Barrett’s from staff to service.

Absolutely amazing job!!! Hit a deer on Sunday picked it up Friday morning !!!!Great team over at ken barrett from the front desk to the guys in the back 👍 very professional job well done definitely getting my recommendation keep up the great work and thanks for your service and support

I had a bubbling of paint on my 2019 Equinox hood and they were able to warranty it through GM and the workmanship was great!!

Best dealership I have ever dealt with, quick service and no pressure sales. Recommend to everyone I know.

Eric and Todd have made my purchase of a new Corvette so Smooth. The car was 100% ready for me to drive away on a long waited arrival of production. May I add that the Corvette team really built a sweet car to drive. What a nice machine! I feel like part of the Ken Barrett family now. Thanks Guys!

Vehicle broke down while on a trip on a Saturday. After attempting roadside assistance with GM customer service failed miserably, we contacted the closest GM dealer. The service manager at Ken Barrett Chevrolet walked us through getting the vehicle to his shop in limp mode. Dealership was fantastic in diagnosing the problem and getting us a loaner vehicle. I am a recently retired GM employee with 38 years of service. After this experience I would definitely go to Ken Barrett for my next new vehicle, and I have already begun reccomending them to friends and family

I arrived about five minutes prior to my appointment and was immediately greeted and they confirmed the work I wanted done. Nice waiting area with vending machines and coffee.Twenty minutes later, and the work was completed. A nice gentleman were over everything they had done and got me all my paperwork.Very clean maintenance garage... And I do mean clean! Staff was finally and very polite to everyone. Id recommend this business to everyone.

Super Great services. I would recommend everyone to go there. And super fast service too. 5 stars for Eric, Great service 😍🤩☺👍

I had a recall on my 2018 Chevrolet Malibu and had a great experience with the Service Department, in particular Josh, Adam Bukowski and even Mr. Barrett. I had made an appointment, got an estimated time it would take and I was in and out much quicker. Thats why I buy home Town products and services. Ive bought my vehicles there for over 30 years.

Carl was very helpful. He did an amazing job.

I brought my leased truck in after I jack knifed my trailer into the side of the box. They were absolutely wonderful to work with. Every person in the collision department I spoke with was so nice. The turn around was quick, the work looked amazing and they even dropped it off for me. When Im ready to purchase another vehicle I will be headed to Ken Barrett!!!

Great customer service and an excellent job done on my truck.

I like the friendly atmosphere that they present.

Ken willing to having an initial conversation with me as this was the first time I had gone through the process of leasing a vehicle. Ken introduced me to Todd, Financial Services. Todd was very kind and efficient as I was in a difficult financial position. The resulting offer was obtained quickly. We discussed the best leasing options for me. Ken showed me several cars that were on their lot. I decided on a Chevrolet Trax. I was able to come back the next day to work with Bob Mullen to complete the required paperwork. Bob had all paperwork ready and took time to explain all forms I needed to sign and gave me copies Overall, the personal assistance that I received from each of them was exceptional They provided the help I needed to complete the process of leasing a vehicle. I chose the Ken Barrett Chevrolet Cadillac dealership because of recommendations from several friends and associates. They exceeded my expectations.I left another Chevrolet dealership because of poor assistance and service. Ken has an excellent reputation in our community. I will recommend this dealership.

I arranged to get my car inspected and got the appt. I dropped the car off the day before as you were busy. I received a call the next day letting me know it was done and picked it up. all set until next year! :)

It has been a great expirence every time I take my vehicle in for service.

I was referred to have my truck repaired at the body shop from a very good friend of mine after my truck was stolen and pretty close to being totaled however the insurance company decided to pay out the large sum to have it repaired and the body shop did a perfect job and I cannot thank them enough for their professionalism and the great work they performed and could not believe my eyes after they completed the repairs and I was able to drive my truck again which was brand new after it was stolen and recovered and I think all of the employees at The Body shop and at the dealership who had anyInput or assistance with repairs to my vehicle and I wanna sayAn extra thank you to tom who did most of the work on my Truck and I don’t believe I would do business elsewhereM.v.

Such a great experience! Got a smokin hot deal on my new Trax thanks to Eric and the guys! Will be going back!!

Experience was fast, easy, and efficient. Karl was great!!

Very courteous and clean environment. Everything done in a very timely manner

I brought my car in for an inspection but also ask the tech to take a look at this dent I had on the top of my trunk panel below the rear window. They were able to get it out and gave me a great deal! I would definitely recommend getting your vehicle inspected here, (free if you purchased from them) because they go above and beyond!

Josh did an outstanding job. Went in looking for a used car. But bought a brand new one instead. So happy!! He always answered my questions quickly!

All sales and staff as well as finance people were excellent to work with! the dealerships attention to detail was superb!, not only on the sales end but also on a covid safety aspect!Defiantly all professional in all senses of the word!!!

Impressed with the level of competency and always very satisfied!!! A special thanks to Bob Mullen who I feel is a top-notch salesman!!

Bob Mullen walked me through the process of buying my first car. The whole process with a test drive and the paperwork didnt take long at all. Everyone there was personable and professional. Everyone took the time to explain anything I didnt know. Overall a great experience.

Bob was great to work with! He answered all of our questions and really went the extra mile!! He made the process to lease simple and enjoyable!

My experience at the shop was fine, no problem. But the quality of the chevy brand has gone down hill from the past. I feel I would spend less time at the shop if chevy had a better quality Department. Chevy in my opinion is making junk. My next vehicle WILL NOT BE A CHEVROLET.

Robert Mullen was extremely patient, informative, and helpful. I knew what I was looking for in a vehicle and he was able to help me find the right one to fit my requirements. He was also more than willing to help me work out the payments for the car I decided on so that I was able to get what I needed affordably! A+ service. I am confident that, with Mr. Mullens assistance, I made the right choice going to Ken Barrett Chevrolet Cadillac, Inc. for my new car!

Wow wow wow!!!! I have went into several dealerships in the past but none can compare to this one. I just relocated up here from metro New York and had no clue I would be approved for any vehicle and I ran into their website while fumbling around. Eric took care of everything and he was so professional and calm. He never used any high pressure tactics and he and his manager Todd worked on my peculiar case to get me into a great vehicle within a week. The final deal was awesome and affordable, my family loves this car. Eric even made sure this car had new tires and a tank full of gas. This guy is awesome. I advise everyone to come here.

Not impressed!! My son bought a car there in September. Its a 45min drive. (I know, I had to drive him) The car has been back to the dealer at least once or twice a month since he bought it. It is now December. Needed so much work on major issues, (no heat...they replaced water pump, radiator blew, calipers were hacked, needed to replace brakes) son wanted to return the car. The owner became rude and made a lowball offer. They already sold his trade in for a nice profit. If anything else goes wrong, (a mechanic friend of mine said to be careful the head gasket isnt damaged), we will seek legal assistance. I do NOT recommend this dealership. Funny thing is, I myself have been looking for a new car & was browsing their lot. At this point, this dealership is definitely off my radar!

I bought a vehicle here it was leaking from the roof and creating a puddle in my passenger side floor I took it back to them and they said they would have to charge me in order even look at it and then said it was my fault that it was leaking

I want to say thank you and I really appreciate you taking care of my brother. He bought a 2500 Silverado and is very satisfied. Thank you for reaching out. I will definitely shop here for my next truck

Fixed my truck just like they said

We had to stop to get our window fixed while on our drive home to Maryland. We were so thankful for the quick service and kind employees.

Josh was excellent salesman and took time to talk to me to put me in a car that suited my needs and i wanted as well took the time to explain everything to me. Best buying experience ever!

The whole experience went smooth, very good service and we are very happy with our new vehicle.

The body shop and the mechanics shop have been excellent ta both my wife and myself!

I have tried to get put into a car, but this dealership, is the next in line who were not willing to assist me just because I dont have a good credit rating, money down, ectera. Covid has nothing to do with this. They are not willing to assist those who are on fixed income.

I had to wait a week and a half for a service appointment. Other than having to wait to get the car in there, everything else went fine.

Josh was the salesman that helped me out in leasing my 2021 trax . He was awesome. He answered all my questions and stills says if I have any questions contact him. Thank you again !

Great service in a collision shop for some body work, top notch dealership and handled my insurance claim perfect, thank you !!

Excellent place to buy a vehicle

Was very courteous, i drove from 2 hours 15 minutes away because they were prompt courteous and very willing to help. awesomely accomodating. will definitely go to them again

Price was a shock when I picked up the vehicle. Also I specifically asked for the door hinges to be lubricated which is usually done with an oil change and they were not done.

My daughter and I were in search of her 1st new car. We had a non pressure and very informative morning with our sales team. After several test drives she had chosen her car. I cant thank the Barrett team enough for making our time unstressful and successful.

Very good body repair I am happy with the work that was done to my Malibu. The only thing that am wondering was a pre/post trouble code scan. That was only thing that I didnt understand.

Very friendly and helpful staff. Had a great experience working with Justin and Todd!

Excellent! Had a fender bender with the car. Your adrenaline is rushing, youre upset, you call insurance company report the accident and then we called Ken Barrett Collision. Angie answered the call and calmly and efficiently guided us through the process. Car was ready as promised, along with being washed and vacuumed! The repair was expertly done the car looks and rides great! Thank you for the excellent service it is very much appreciated!! Dan & Vera S.

Repaired minor accident damage on new GMC truck. Repair looks like new. Thanks

The parts and service departments are top notch. This is the only GM dealer Ill use.

Knowledgeable service diagnosed the problem quickly and repaired within 1hr

Nope nope nope... upity, not alot of cars to choose, expensive n rude

Absolutely the best Chevy dealership in the WNY area. Sales, service, all departments work together with the customer. Never had a problem that couldnt be quickly resolved. If I wanted a new car they didnt have in stock they got it for me immediately. At Ken Barrett the customer always comes first

Thanks to Joshua Caryl for getting me into a new 2020 Blazer, and for making my very first new car purchase so easy and during the pandemic taking all safety precautions to make it a safe purchase.

Best dealership ever. Great Customer service

Fast, courteous and outstanding work. Couldnt ask for more.

Made an appointment with someone on Thursday to look at a truck & left my name and phone number incase the truck sold before our appointment. My appointment was today 6/27/20 @ 9am. We show up and they tell us the truck has sold. Fuming with anger is an understatement. never got a phone call or voice mail about the truck selling.... Paid a sitter and drove 45 mins. Waste of time. disrespectful and inconsiderate to not call and let us know. I dont t hink I have EVER been this angry. I recommend no one goes to this place.

Very good people and doing a good job

All was great!

They have the best customer service. They are honest and are very accommodating. Anyone looking for a new or used car should check them out!!!

The repair work was done was excellent

Very good people and efficient. Fast..

Still in the process of purchasing a vehicle, however, after one visit I was throughly pleased. The sales people are so nice and are willing to work with you. They exhaust every option to find something thats beneficial, and similar to what you want. I have been a few places, but the professionalism is just unmatched here. outstanding service and I am happy to be working with them.

I just bought a vehicle from there today very laid-back no pressure no rush just perfect! I bought it from Eric Gordon definitely go see him they tell you what the numbers are theres no gimmicks no frills this is what it is amazing! I am extremely happy with their service and their staff definitely go buy a vehicle from there like I said in the last review I will be a customer for life and this is the second vehicle in a row I bought for them and they have a customer for Life In Me Friendly staff! Good prices overall they take care of you the customer! I bought a vehicle here in summer of 2017 a few months after having the vehicle develop a small problem I took it to them and showed them the issue took care of it for me! If you buy from Ken Barrett there is no worries! They know how to treat customer s! Very appreciative that we have them in the area!

Everyone was very curious and job well done..very professional and the service was done in a timely manner

Great service appointment. I was checked in quickly, and my oil change and tire rotation didnt take long at all. The waiting area is super comfy - and every employee is friendly and willing to answer any questions

The people at Ken Barrett’s mean well, but they seriously need to work on their communication. My car was towed there for repairs from an accident. I went to pick it up and one of the panels wasn’t even touched. So I had to bring it back. When I brought it back I asked about paying to get my seats cleaned and the manager offered to do it for free since they messed up the first time. I pick it up two days later and they only cleaned the drivers seat.... then they offer to do a full detail for free because of the mistake... I brought it in today and they only cleaned the seats. I could have said something but I’m so sick of wasting my time to keep bringing it back in so I left it alone. They would have saved a lot of time on their part and mine if they did it right the first time around. Never going here again. Lost my business. Sucks for them because I’m looking for a new car this summer 🤷🏻‍♀️

Experience super. No high Pressure or rush tactics. Love the test drive loop nice and easy country roads..the best..

Staff very friendly and efficient

Need hard to find parts, check with them

Easy communication with Josh.

Very friendly and actually honest! Probably going to buy my new car from them but cant spoil my surprise!

We came in with a flat tire, unknown that we picked up a piece of metal! We were taken care of immediately! Thank you

Comfortable,coffee,paper,spoke to salesman

Brought my 2015 Silverado LTZ 4X4 there to fix another recall. (#5) Appt 230. They took it in. Brought it out 25 mins later & parked it. At 330 I went in to see why it was taking so long. And the service counter guy said he was on the phone so long he forgot it was finish.. I buying a dodge.

They always have fixed my cars, and quickly. Love that they have courtesy van to pick up or drop off. Everyone is nice and not pushy for selling.

First car buying experience was made easy and comfortable. Eric was great and so was Mr. Ken Barret who even gave my fiancée wiper fluid for her Jeep that we drove there.

A pleasure at the parts counter. James was really friendly and very helpful. Great prices on parts for my 2015 Sonic RS

I highly recommend the service dept at Ken Barrett. They have been wonderful every time I have ever used their service.

Bought a used car. When we test drove the vehicle the airbag light was on, however upon driving off the lot it was off, leading me to think it had already been fixed. Got it home the day we purchased vehicle and the light came back on. Less than a week later, a big paint chip starts to peel off. When asked what could be done i was told you bought a used car. Again, a used car that didnt have a paint issue when i drove it off the lot. Next, on a family vacation, I lose power steering and nearly go off the road. Apparently a special conditions recall for the power steering. All within two weeks of purchase. The recalls are being fixed by them, I would assume because its not costing them anything. As far as the paint, I guess Im on my own. Too bad, we had actually found a salesman we liked! No more cars from here, and by the sounds of it, the manager I talked to doesnt really care.

Ken Barrett was fantastic to work with. Their work was superb. Their customer service department was friendly and extremely helpful after my accident.

I have a very interesting factory conversion from Chevy and with tons of questions I hoped for the best from an actual dealership. First impression was of a lady who looked at us like we were stupid and had no clue what we were talking about, even if your not sure or we dont explain it right, people are here to buy your cars, you would think they would do there best to find a solution instead of cause a problem. Just seemed like everything we asked or waited for was a bother to them. Seemed like auto part businesses wanted to help more than a service department at a dealership

Had my car inspection, they were friendly, nice & fast love taking my car there !!!

The best service department! Great customer service and great work!!

Excellent dealer and collision shop. The staff is second to none. I will recommend it to everyone

Great experience.

Absolutely an amazing experience as always!

I took my car to ken Barrett for collision work and it was Wonderful quick service and my car was so clean and nice when they got done with it. Their comunication was also right on and the whole expwrience was great. No complaints I recommend them highly !!

Not a bad dealership for a smaller city. Everyone is very helpful and polite. They bend over backwards to accommodate.

I was pleased with every aspect of my time and experience at Ken Barretts. Russ Betters did a fine presentation with most of the information I needed and his salesmanship helped me decide on the Chevy Cruze I selected which previously I had searched & identified online.

Nicest insurance experience I have ever had. Estimate was quick, people very friendly and professionalGreat place

Ken Barrett Chevrolet is a great company to buy a car! I looked at a car, signed the papers, and left with a new car! Super easy to deal with!

Excellent Service, very nice people to deal with and they do great work on your car (Collision Center)

Ken Barrett folks go out of their way to provide quality sales and service. Scheduled service calls are completed timely and professionally. Any questions are answered throughly. Im very happy with Ken Barrett Chevrolet Cadillac.

Prompt service, only charged me for asked for services and applied a coupon off of the total amount...

Super nice staff, even gave me a free rental because I did not have rental insurance. Would use them again if I need anymore body work done