Tyler was amazing! We stopped in at 8PM with another couple and our three toddlers and he was so accommodating and patient! He was very knowledgeable and found us exactly what we wanted in the right price range. We will definitely be going back and telling all our friends!

The mattress came early afternoon. The two men were very helpful and pleasant. I received exactly what I ordered. On good condition. My husband put the matress protect ion on easily. I would recommend.I metro mattress to anyone. We are very pleased. We also received the gifts with mattress. Thank you for your service.

I had a warranty problem with my mattress which seemed to be going no where. Matt Lofts from the Batavia store picked up the ball staying on top of it till he resolved the issue. Matt was a very big help for me and very well appreciated. I will continue my business with Metro Mattress in the future because of Matt Lofts upstanding ethics. Charles Hughes.

The most fantastic experience I’ve ever had buying anything. Matt made the process so easy and his knowledge of the products was astounding. It was a pleasure to give them my business. Superb customer service. Great quality items. Delivery and set up of my new bed the very next day! I will definitely be sharing my experience with family and friends who will be looking for a new mattress in the future. I guarantee when I need another one I’ll definitely be going back here!

Went to the Batavia NY location. Matt was our sales person. He was very knowledgeable, friendly and helped us achieve an affordable high quality mattress. We highly recommend this store.

We went to Metro Mattress in Batavia and had a great experience. Matt Loftus explained all of our mattress options and helped us figure out which ones were most comfortable for us. I felt no pressure at all and I would go there again. He really made the decision so much easier for us. Go see Matt at Metro Mattress in Batavia!

Matt greeted us with a smile, and we told him what we were looking for. We didn’t feel pressured, and he helped US decide what mattress was best for our situation. First he totally educated us on what Metro had to offer, and he waited patiently for us to come to a final decision. We left knowing we got the best mattress we could afford AND look forward to a good nights rest for years to come! Thanks Matt!

Jon was awesome! Very friendly and knowledgeable. Would definitely recommend.

I was able to get a mattress in little to no time. I needed a twin bed for my kids and Matt was able to help me out right away! I appreciated his kindness and ability to guide me right to the perfect one!

The sales representative was very helpful. Helped us find exactly what we wanted with the best deal and very quickly.

Excellent experience. Batavia store was great,helped me find right mattress for me. No pushy sales people. That was great.Delivery team was wonderful, kept in touch with me,very respectful and helpful, dressed nicely so professional.

Matt was super awesome, very understanding and easy to work with! We also ended up with a mattress we love and a price we could afford.

Matt was wonderful! He was honest and was not pushy at all. He worked with our budget and did not persuade us into anything we didn’t want.

Henry was great and very helpful. Quick and easy purchase and fast delivery.

I had Matt today in the Batavia location and it was my first time buying a mattress. He was very helpful with us picking out a mattress for us. Also very friendly even My mother in law even said she come back there and buy something from him too! I’d definitely recommend anyone in town to see Matt and have him help you find something you know! He told us things we never knew. Had a Pleasant experience would definitely come again and gonna tell anyone I know looking for anything to go to here!

Second mattress we have bought there…quick and easy to work with

❤️❤️❤️❤️❤️❤️❤️❤️😮😮❤️I love my experience here.Mr.Matt was so sweet. I was so last minute and he STILL helped me.I wish I could hug him.10 stars most definitely.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Dealing with Matt, at this location, was beyond easy. He is very knowledgeable, helpful and friendly to work with. Hes not the typical salesman that tries to over sell. He took the time to figure out what I need / want. Highly recommend.

Great service in Batavia store. Very helpful and pleased with the bed picked out

Finally fed up with my lumpy bed, I went in search of a new mattress. I chose Metro Mattress, as it was convenient to my home, prepared to do battle with a pushy salesperson. Instead I was pleasantly surprised to work with a very professional young man, Matt Lofts who was able to steer me towards the exact mattress I wanted without trying to up sell me on a more expensive model or gimmicky add-ons. He arranged delivery for a mere two days from then, instead of the weeks I had been anticipating. Overall, I was in and out of the store in under fifteen minutes and left feeling very satisfied with my purchase.

Great place, would definitely recommend to others .

The selection was good. The salesman was awesome. He could have talked us into a much more expensive mattress but didn’t. He was very knowledgeable and just gave us the facts. It was quick and painless purchasing a new mattress. I would definitely recommend them.

Very pleasant experience. Listened to what I wanted. Made some suggestions. Came in looking for mattresses and left purchasing one.

The gentleman that helped me out was great! I got exactly what I needed and the price was fair!

I unfortunately spoke too soon about this interaction. Our initial interaction was great with only a few minor hiccups. Since then:1.Our delivery was missing a piece (I had to go to the store to pick it up and believe it was missed due to it not being on our final bill as we had to correct the salesperson because they wrote us up for the wrong base) this wasnt a huge issue and I went to the store to get it without issue.2.We were provided a rebate which didnt start until the following week and were given confusing direction as to how the rebate worked. Again, we may be out $100 bucks, but I was willing to let it go.3.We signed up for the no interest financing and were told that we could pay the balance with a credit card to the financing company. I found out after the charge hit that they only accept bank accounts payments. Another nearly hundred bucks in rewards points gone along with us using that payment as part of a $200 credit card initial promo on top of it.4. I called over a week ago to the store and the salesperson there said that the regional manager or our original salesperson would be in touch, but didnt know when. I would hope that when you have an unhappy customer, you would try and respond in under a week.I understand that people make mistakes, but I find the number of issues in this situation to be crazy. We would likely return everything if it werent for the fact that there are no refunds. Also, we were planning on not only buying another set in the near future, but also referring family members because of the great service. What little did I know would happen afterwards.Im not saying its a bad place, but I personally would never go there again and if youre sure you want to go there, check everything little thing you possibly can. If you dont feel like the headache, I suggest elsewhere.

Chad was very helpful so that we got the perfect mattress. Highly Satisfied with quality and price.

What great experience! Matt the sales guy was a total professional. Very knowledgeable and helped us stay within our budget. I 100% recommend Metro Mattress in Batavia Ny!!!

Chad was very helpful. He made sure my mattress was for me. Answered all my questions and took his time. Thanks a lot!!!

Matt was very helpful and knowledgeable while we looked at several different mattresses. He was never pushy during our decision making and very pleasant to deal with.

Very honest, knows their product and was able to recommend what we were looking for.

Very helpful! Actually helped me pick out a mattress lower than my budget and to fit my needs! Customer service was superior! Getting delivered in one day.

Went in looking for something simple and not expensive. Explained what i was looking for. Salesman never tried to sell me something i dont want or need. Fast, simple and out the door

Great customer service by Brandon, very comfortable mattress!

Matt was very nice and helpful to both our needs! He explained the difference of each bed and the pillows! Thanks again Matt! 😴

Cassondra was great! We didn’t anticipate our trip today, nor did we anticipate leaving with a new mattress on the way. She wasn’t pushy, rude or made you feel overwhelmed with all the choices. She was awesome. Can’t wait for our new mattress. To be delivered.She was pretty thorough making sure she checked all the boxes showing us mattresses to fit us. She knew her stuff. If we need another we would go back & see her!

Sandy Shaw is a great asset to your company, she was very helpful, pleasant and easy to deal with. She helped us choose the right mattress for us. Thank you Sandy!

I was in the market for a new bed, but had no idea what I was looking for. Sandra was very knowledgeable and helpful in deciding on the perfect bed! Would definitely recommend.

Matt was a great salesman. Very knowledgeable and patient. He was able to handle multiple people at one time by himself.

Sandy is amazing. She just so happened to be in the Batavia store. She was extremely helpful, kind, and not pushy at all. We had a great experience. Thank you Metro Mattress.

Chad helped us and was great while explaining everything.

Our salesman, Matthew Loftus, was very courteous, helpful and knowledgeable. This was one the most pleasurable buying experiences we’ve ever had. We will definitely go back to Metro Mattress and Matthew, for future bed purchases.

Exactly what we were looking for, a great price and friendly service.

Our salesman was excellent. Trevor asked all the right questions and used our response to help us focus our choice. He listened to our concerns. We would recommend this Metro Mattress location to everyone!

Personable salesperson. Looking forward to 30 day trial.

Sandy was great. Explained the mattresses and we bought one.

Spent 4500 on a mattress and was told by the salesperson that the mattress could be exchanged if the mattress cover was purchased as well; did not receive the same quality mattress that was on display and must absorb the cost if you downgrade ; terrible policies and salesman is a liar, read every word of the policy and don’t listen to a word he says.

The sale reo was very knowledgeable about the mattress. He didnt try to sell us anything except what we wanted.

Super friendly service. Our salesman was amazing with helping me and my husband find the perfect mattress that will last a long time. Our mattress came the next day, the delivery guys were also very friendly. Would give 10 stars if I could. Definitely recommend.

Very good and friendly service. Purchasing my first mattress was made super easy and enjoyable thanks to the great help provided.

Good experience. Salesman Matt Loftus was very patient and knowledgeable.

Friendly, courteous, knowledgeable of products. Thank you for making my decision easy.

We purchased two mattress sets. The sales person (Trevor) spent quite a bit of time with us asking questions about out sleep habits, sleep positions, what we did for a living and how that impacted our back, neck, hip health. He steared us towards what we felt were the best mattresses for each if us. I would highly recommend Metro Batavia, and ask for Trevor. However, delivery didnt go as smooth. Scratched wall, ceiling and bed frame.

Bought our mattress and box spring from Metro - our salesperson was very good and very informative!! Mattress etc was delivered in a reasonable time frame. $$ was reasonable also.

Trevor did a excellent job. We ordered 4 queen sets and frames. Thank you. I still want my pillow.

We needed a. Twin mattress and box spring for a grandchild and have a limited budget to work with. We were treated with wonderful customer service and consideration. The employee was able to exceed our expections and offered to us a great purchase offer that was affordable. We are beyond pleased with our visit today. Thank you!!

We thoroughly enjoyed everything about our experience with the store and Addison.Addison is exactly the type of salesperson who is good for any store, but man, he knew so much about mattresses, pillows, sleep, and finding the right bed.We planned to just go in and look, but Addisons knowledge and likeability are serious assets. He really did everything to make the sale comfortable, and he had a lot to talk about in life, not just mattresses.Once he had a feel for us as people and what we wanted, he really seemed confident sharing his strong opinions and thoughts about what would work for us without forcing anything on us.He let us take an unlimited amount of time to find our bed and beyond that, we took two hours just to pick out pillows, and his patience in doing that just felt good.He guides us through the features of beds, the differences of the guts inside beds, and truly had an answer for every question we asked.Through conversation we learned about each others lives and needs, and he took a holistic view of our life to get us the bed that, as we walked out the door, we felt we made a really good decision. It was also nice feel we werent dealing with a sleazy salesman, but instead, someone who truly likes their job, and their life.We cant wait to get our bed and would absolutely recommend Metro Mattress and Addison to anyone looking for a bed.

I was impressed with the knowledge Eric had about the different mattresses. My visit to the store was great. I actually enjoyed it. He was so helpful and knew our unique situation and help us solve it. I did not receive that type of service any other place. I felt he cared. He is a great actress to metro mattress. Will refer him and company to friends and family. Thanks again Eric for your help. Greatly appreciated.

I have gotten 2 mattresses from here now and they always seem to amaze me. Michael and Aj at this location were amazing. They helped us find the right bed, they were really nice and happy to help. Thank you. I will always recommend this place for anyone who needs a mattress.

We had a great experience. After going to several other mattress stores, Metro Mattress was a down to earth, easy buying experience. Our salesperson Trevor was knowledgeable and easy going.

Thank you for the wonderful experience! Trevor, in Batavia NY, was extremely kind, courteous, and highly knowledged on all the detailed questions we had about the Tempur-Pedic versions. His knowledge helped us decide on the right one, and we are truly looking forward to sleeping comfortably for many years to come. Thank you Trevor...Don and Teri

The salesmen were kind courteous and professional. My son has needed a bed for a long time and we waited forever to buy one because we dreaded the sales experience but Metro Mattress made it an enjoyable and informative trip. No pressure, we have to buy a washer and dryer soon and wherever we go to for that has a tough challenge trying to equal our high expectations for salespeople that the Metro Mattress team set for us. Thanks again!

Patrick was very helpful and described the mattress construction, firmness options, and price differences very well.

Didnt have what we wanted in,stock ...help was good. Price reasonable for quality of product and decent discounts ...thanks

When I walked in, I was welcomed in by Cory. Lord knows I didnt want to go mattress shopping, but Cory made everything super easy for me. After telling him a few things about how I like to sleep, he had me try a few mattresses that surpassed my expectations. I got a great mattress and its being delivered tomorrow! Cory was knowledgeable, easy going, and made me feel comfortable. I would definitely recommend visiting him to buy your next mattress!

Arrogant sales people products are overpriced never again

My family had an amazing experience here thanks to Eric. My wife called and talked on the phone with Eric and he was extremely friendly, helpful and knowledgeable. After calling several other mattress companies we decided to continue our relationship with Eric at Metro Mattress. Upon entering he recalled the telephone conversation about replacing our mattress with a comparable mattress making everything easier and more comfortable. Upon arriving only 30 minutes to closing Eric never made us feel rushed, took his time having us try out a few beds before finding the perfect one. Happy with the floor model we purchased immediately! We were extremely satisfied customers and recommend Eric and Metro Mattress in Batavia to all who ask.

Went to metro mattress thinking they were open because their open sign was lit up and flashing but they were closed. apparently someone forgot to turn the sign off. won’t go back

I had a wonderful experience. Cory found me the perfect bed, exactly what I was looking for and did it within my price range. Very pleased with the service and my bed!

Very helpful, patient., informative.

Buying experience was great but after service was lousy. Salesman got in my face and said I would have to pay more than the agreed on price for accessories. They called me to come pick up accessories but it was not at the store when I arrived. Sales people need to take a personel management course and not argue with the customer. Mattress was great but again management sucks. I wish I could give them a zero out of 5 stars.

Very friendly and helpful to us. Will go back there again.

Trevor was very helpful nice. Great to deal with. Definitely would recommend them.

Erik was very helpful & worked with us to get a mattress that hopefully will be a good fit for us. It was a low pressure experience. My husband & I went in with an understanding of what we wanted & Erik answered our questions.We have purchased mattresses from this location in the past & had a good experience which made us go back again.

We looked everywhere else in town and couldnt find a mattress we liked for the right price. One place had good prices but low quality, the other place had okay mattresses but the prices werent in line. Only at Metro Mattress did Addison take the time and energy to find the perfect combination of price and quality to fit our needs. If you live in the Batavia area and are in need of a mattress run, dont walk to Metro Mattress!!

The Metro Mattress team in Batavia helped us find the PERFECT bed. They didnt rush us into buying something that wouldnt work for us. They gave us the information we needed and let us use that to decide what was best for us. They couldnt have been more professional or friendly. Addison and Jeb were top notch. And the delivery team handled everything in our house with care. We will recommend Metro Mattress to anyone in need of a new bed.

The salesman was knowledgeable and very helpful. Best experience ever buying a mattress. Would recommend him to anyone! Addison is the man.

Cory was very helpful and very patient with answering my questions about different sizes and prices I felt relaxed and not pressured would recommend to friends and family thanks again for all the help Cory.

I hate to bash any business, but dont buy a bed from this place! When I was there, 4 customers were in the store with complaints and issues with their own beds. Everytime I walked in there as well there always seems to be a special or a deal that is ending on that very day. I know its a a sales tactic, but if you have a good product at a good price you shouldnt have an issue. We bought our bed that would have been $3500 there for $1200 from another place.. Beware

Addison helped me chose the right mattress for my boy and took the time to explain mattresses in general. Something I was dreading to do turned out to be a pleasant experience.

Was in and out within a half hour! Excellent service!

This is a good place to get a good look at the current and new mattresses. Talk with the staff and get the details on what mattresses would best for your situation. There is a mattress for everyone and a broad selection available.

Tempurpedic changed my life! I sleep so much better on this mattress than I ever have. And the salesman was very helpful in helping to choose the right mattress for me !!

The young lady working when we stopped was a pure pleasure to talk to.she was knowledgeable an understanding.she made sure we were as happy as possible when we finished our bussiness. We will go back

Excellent service and very friendly staff. Had exactly whatwe needed and was willing to discuss options.

Trevor was a great salesman. A very good experience.

All my questions were answered, very friendly sales man very knowledgeable Great Service

Erik was very professional and assisted me in finding exactly what I was looking for. He helped me purchase a mattress and pillows that were a great fit for me. Provided much knowledge and patience. Thank you.

Very good experience. Addison the one that helped us out was amazing. Highly recommend!

Michael helped us find a bed that my fiancé and I both loved. He was very helpful and informative. We left super happy and can’t wait for our new bed to be delivered!

Trevor was very professional and friendly when it came to helping us decide on a mattress. Would buy here again.

We had a great experience. Addison was very helpful.

Cory DeKruger was amazing to work with! He took the time to show me the differences in Mattesses and the affect they have in your health and wellness. I def recommend him to anyone looking to feel better and sleep better

Very personable and professional. Allowed us to make our decision without any pressure.

Came in with my daughter looking for a bed for my granddaughter. I tagged along because I didnt want her taken advantage of by a pushy salesman but what we got was Jeb Taking the time and listening to all of our concerns about price and budget and finding a high quality bed for a great price without all the usual sales shenanigans. Thank you Jeb and Metro Mattress for being good to my family!

I was looking around for a bed, came to metro mattersmand nightb this incredibly comfortable bed! Im sleeping so much better and the customer service was great. Very knowledgeable and engaging.

Addison was very helpful and got me a great deal! Excellent customer service!

No pressure from salesperson whatsoever - he was warm and personable and helpful. Good price. Delivery when promised. Comfortable bed.

Metro Mattress of Batavia was my go to store to buy a new mattress. There I experienced great customer service and advice from the salesman Cory Dekruger. Thanks again for helping me purchase the rite mattress for my needs. I highly recommend this store to others and hope they have the same great experience I did. Thanks.

Great customer service. Cory gave us a good experience at Metro Mattress and helped us understand information regarding payment plans, quality of different mattresses, and was super friendly.

Very Informative visit. Great service and helpful staff member! A+