Great company. I contacted 2 more companies and jackson glass was the only company that can handle the install of my shower.

Jackson glass did a custom shower door for me and it looks great. Salesman went over options with me and was real knowledgeable with recommendations when I didnt know exactly what I wanted, and not at all high pressure about it. Guys that came out to install were great and were done Im about 4 hours.

I recently had a custom shower built and needed a glass shower door. Jackson Glass came out took exact measurements, had the glass ordered and installed in far less than two weeks. The technicians were safe, professional and respectable with my family. You should use Jackson Glass Company.

It was great

The worst experience ever!!! 05/05/2020 I paid 50% which was about $190 to have glass ordered for my back door. I asked could receipt be emailed. I was told it would be mailed. Never got it. On 05/28/2020. I called to see had glass come it. Shannon said it had just come in she would have to get me on the schedule it was suppose to rain the rest of the week and she don’t schedule glass repair when it rain. She went on to say they would give me a call the day before to ensure I would be available. I then told her I’m off Wednesday and Thursday next week (June 3rd & 4th). Didn’t rain nor was it in the forecast no call. I called 07/02/2020 at 10:00am I spoke with a young lady she didn’t give her name when she answered. Anywho I told her who I was and explained to her I spoke with Shannon on the 28th of May about glass repair she said she remembered me and that she was going to get with Shannon and one of them would call me back. Never happened. So I’m at work 07/06/2020 they show up at my house beating on the door woke up baby from what I was told. Suppose no one was home even though they were minors. They do install left my floor full of debri. Then use my card for final payment without speaking to me first which caused an overdraft I might add. Had they did their job and called scheduled a time all of this could have been avoided. When I called at 07/06/2020 at 7:01pm when I got off to express how unorganized they are the young lady apologized and said Shannon was off she thought someone had contacted me since it was on the schedule that it had to be done. I imagine so since it only had been 2 months later. Then when I got home to see the glass what a joke. I guess that’s why they gave the so call discount the glass that was replaced was different it had a green tint to it and 10 panes. I now have 12 panes clear. However the lady that I spoke to apologized and said they would credit my account $50. Lesson learned you get what you pay for. Never again. Over it!!!!! Choose and spend wisely...

Ordered glass made for a lantern and got it within a few days. An electrician Id hired to install the post lantern said he could make a door for the lantern once I got the glass, but when I came home with it, he couldnt and he lost one of the glass pieces. I had to take the lantern to a metal welder to make the door and called Jackson glass for a replacement piece. I called back with the measurements but after a couple of weeks, I called and theyd lost the measurements but I was told some staff were out for surgery. I waited a few more days and called again. This time the owner answered and apologized then she made sure the piece was made and ready for me to pick up immediately, and she had them make an extra one at no charge.

Amazing friendly knowledgeable staff.

I do contractor’s work like remodeling and upgrades. Had to order glass and mirrors from this guys. Orders always delivered on time, friendly and cooperative. They will always try to bit competitors price and last few orders like 1/4 glass for store front of custom size/big size mirror they had ~15% lower prices compare to other local stores.

Splendid! They took great care of my pane!

We have used Jackson Glass since 1976. They are the best!! They continually give you great service at a fabulous price!! Yeah!!!The owner is amazing as well as the employees. 👍 😃

I was disappointed with the window glass replacement work that Jackson Glass did. The window I was replacing had an interior grill that gives the appearance of separate window panes. The problem was that they didnt align the grill as it was on the glass they replaced. Also, one of the retention strips wasnt completely flush with the frame of the window. I think they probably were unable to get the strip flush because they had excessive sealant in the frame. I showed them that they failed to orient the grill properly but they were not really interested in making any attempt to fix the problem. I accepted the window but I told them that I was not happy. At the time I picked up the window, I didnt notice that the strip was not flush because I was preoccupied with the improper orientation of the grill. If I had noticed it at that time, I would have not accepted the window. I would not use their services again. Poor quality and little regard for customer satisfaction.

Awesome customer service and experienced staff they work very quickly!!!

Monday morning I stopped in to get a quote on a piece of glass to go on top of a table. I had the exact measurements and pictures. I asked “how much”... His answer “it depends”...Ok, on what??? The more we talked the more vague the answers got. “Around $$$” (bad sign in my opinion, that means they’ll hit you with a higher price later) I finally got a figure. The woman starts telling him that price is wrong. Repeatedly telling him he has to add some fee for something the factory does. He’d already added that in and informed me of it before she stated in on him. Rude on her part. I wanted to just walk out at that point but I’m a Southern Woman that was raised with manners and I didn’t want to be rude in return. I asked when they could get it done by...vague answer. “A week or two”. I said really? Then he kinda made me feel bad, “you didn’t think you’d get it any sooner did you?” Well, yeah! I wanted it by Friday if possible. Out of the question. Out of curiosity, I asked how much is delivery. Again, “it depends....where do you live?” I live exactly 1.2 miles from them. He said he couldn’t give me a definite quote, 125.00 maybe 150.00. Wow! Ok, I took my leave at that point. When I take time to drive to a business, spend my time with the business, I’d like definite answers. I sat in their parking lot, called Pitman Glass, was given a definite quote over the phone (87.00 cheaper than Jackson Glass), paid for it over the phone, set it up to be delivered the next day! With a 50.00 delivery fee. It’s exactly what I wanted.

Awesome group to deal with in replacing your home glass.

I was so pleased with Jackson Glass today. They went above and beyond what is required of a busy company. I needed a piece of glass cut for an emergency situation. I didnt really express how urgent it was but they were so attentive and noticed and cut the glass immediately. I love doing business with a company like this. Thanks

Poor customer service skills and very impatient when dealing with customers. Rude over the phone.

Great staff and they get the work done fast.

Very helpful

Best glass and mirror place in Bartlett

Go there for all my replacement glass needs. Friendly staff.