I will never use this place again. I purchased a very expensive wood door from them. I’ve never purchased a front door before so didn’t have any idea of what it in tailed. When we went to put the front door in it had a paint grade frame and my door was stained. When I called them and ask them about it they were very rude and told me it was my fault and I should’ve known that it comes like that. They weren’t willing to help me at all. Now I have a stained door with white trim. You would think with purchasing they would ask you would you like a paint grade or a stain grade trim. It also took a very long time to get my door because they couldn’t find my payment. They don’t care anything about you once you’ve paid.

I am a contractor. I called to get a quote on a exterior door. They took down info for door size and said they would call back. One day went by and no call so I called and left a message twice and no one would call me back. Sad part is they were recommended by contractors I know.

I am very disappointed in the service I received dealing with Grandview and won’t order from them again. I had ordered a bathroom window with tempered obscure glass. A representative, came to my house to measure for the window and then I waited the 4-6 weeks for the window to arrive. Grandview does not do installation, so I hired a general contractor to do the install. The window was not the correct size. The second window (4 more weeks later) that was delivered had no trim. The general contractor arrives a second time only to say that it couldn’t be installed without framing. By this time the general contractor has to pay his own men for two trip charges. Grandview had left off the trim. The window goes back to Grandview, and I was told by my contractor that the window would be done by Tuesday of the following week. On Thursday I have to call Grandview to find out what was going on with the window. No one bothered to call or deliver the window. The trim now is smaller on the bottom of the window than the sides and top.

Helped me get some hard to find weather stripping that I couldnt get from the big box stores. If you need something custom, recommend.

Just spent 20 min sitting in the show room and no one acknowledged my wife or I except to say somebody will be with you eventually. Terrible service, if it takes that long to even talk to us in the showroom, I wonder how bad the wait would be to try to get a new front door put in....

Ok place