I was so pleased with Jacob. He was courteous and helped me find the best mattress and pillows that will be perfect for me. Especially due to my health issues. We chatted and even had a few laughs. I really enjoyed my experience and will highly recommend Jacob and Mattress Firm. He deserves a raise for his excellence service! I am so excited to receive my new bed!

Very helpful customer service agent helped me purchase a new box springs and mattress over the phone for a guest bedroom which doesn’t get used very often. I did not want to spend top dollar but wanted something that would be comfortable should I need to use it. Delivery was scheduled promptly and the delivery exceeded our expectations. I was notified via email and text every step of the way and the day of delivery I was given a window of time of two hours. They just left my home and the window of time actually just began, so they were super early and in and out efficiently but quickly. Highly recommend!

My 95 year old Mother in law wanted to buy herself a new firm mattress and box springs to better support her back and hips and promote a more restful sleep. A mattress with a sturdy side that would not collapse from sliding off the bed as she gets up during the night and takes bed rest during the day. Your store on Stage Road was clean, neatly arranged and displayed informally. The young man that greeted us at the door was friendly and well spoken. He answered all of Ms Davis’s questions and offered well appreciated information about the ins and outs of mattress shopping. After laying on 4 different styles and brands, she made her choice. Jacob got all her necessary info for the sell and delivery. He also took the time to share his joy of learning from his elders by asking Ms Nadine about her life. They talked about her deceased husband who was a Pearl Harbor survivor and that her birthday was December 7, 1925. He asked about how they met and what they enjoyed about each other. She beamed talking about the love of her life. All in all she was a happy customer. My compliments to Mattress Firm and it’s employee. The mattress and box springs were delivered at the time setup the very next day. The young gentlemen Dee and Paul were great. Friendly, courteous, and swiftly setup her new bed. Thank you !!

All I can say is they have a great and knowledgeable employees there from my experience!!! Jacob Robinson has been by far my best sales representative with any product that I have purchased. The guy was full with knowledge about the products at hand and gave us options!!! We left feeling happy and feeling like we made a great investment with our Tempur products. You guys are lucky to have such a asset on your team!!! Kudos….and Mr. Robinson keep it up!!! Customer service should always be like the experience that we experienced with you!!! Literally a job well done my friend!!!!!

Easy ordering process directly with the store. They had what we needed for a rush delivery in just a few days. Highly recommend.

Wonderful, knowledgeable, friendly staff. Easy in and out, multiple pick up or delivery options. Great experience in every way!

This is one of the best purchasing experiences I’ve ever had! Our salesperson, Jacob, was exceptional! He made us feel at home as soon as we walked in the door. He listened to what we needed and quickly found the exact mattress that we were looking for. He really focused on our needs and found the perfect mattress for our daughter. I was dreading the task of mattress shopping-but Jacob made it so simple and enjoyable.Please-if you are looking for the perfect mattress, go see Jacob at Mattress Firm in Bartlett, TN and you will not be disappointed.

Our salesmans name is Patrick. He was extremely nice and enjoyed all his help in working with us. A very fine salesman and patient working with us. I would definitely recommend him highly!!!

Jacob Robinson is your guy!!!! He gave my fiance and I the best advice for our investment mattress. He was upfront with the best answered to our questions. I wish I needed some more mattress just so I could work with him again.

Very friendly staff. Eager to help and very knowledgeable. Would absolutely recommend to anyone needing a new mattress. Especially during a holiday sale.

Found what I was looking for at a great price. Customer service was great. Next time I visit, will have to check out their mattresses. I bout rails for a king, perfect for me. Thanks

Looking for a new mattress and after researching decided on a purple. But which one? Jacob Robinson was very helpful in helping us determine which mattress we would enjoy most. He provided information on each mattress brand. He answered our questions and we left feeling we had purchased the perfect mattress for us. Jacob was very helpful, friendly, and enthusiastic even though we arrived 30min before closing time.

Awesome. Great. Fun. Quick. All our questions were answered. Tried out several beds and found the one we loved. Thank you for an awesome experience.

I ended up with a top quality mattress for less than I came in thinking I was going to spend. The folx down the street wanted $120 more for a much lesser quality mattress..I needed this one in a pinch but now Im definitely going to be doing more business with mattress firm wolfchase

Jacob Robinson was the BEST! His professionalism, product knowledge and customer service was excellent! I will tell all my friends and family to shop at that particular Mattress Firm! If Jacob is relocated to another store, I would shop at that store knowing I would get Great Customer Service!

Jacob provided an excellent customer experience. His knowledge of his products, customer care and overall professionalism is much appreciated and helped us to make the right purchase. We will recommend Mattress Firm and highly recommend Jacob for superior customer service.

Great service, friendly sales people...enjoyed my experience buying there. 5 Stars to Wesley & staff.

We had a great experience with Jacob. He was very knowledgable and answered all of our question. Would definitely come shop with him again!

Jacob was amazing today! We told him what we were looking for through a text before we went. He had already researched our options. We tried two different mattresses and made our decision. No hassle! Great service! Great deal, too! I highly recommend you check out Mattress Firm and go see Jacob!

We purchased 2 twin XL mattresses from your Wolfchase location. Jacob was very informative. He explained to my wife and I the difference types of mattresses and which type was the best for our sleep habits. We would have purchased on line and possibly gotten the wrong mattresses had it not been for Jacob. We would give him 10 stars if we could !

Very nice and helpful people. They got me squared away in under 30 minutes and I was able to drive safely home with a secure platform on top of my cargo carrier.

Great treatment and delivery was awesome too. We love it. Can’t wait to get sheets

The young man who waited on me was very pleasant and informative. The decision and purchase was quick and easy, just as I hoped. They will deliver the mattress in 5 days for $99, which includes taking away the old one for disposal. Would definitely shop here again!

The employees were wonderful and helpful. They were able to help my husband and me find a mattress

Jacob, our salesman, was so knowledgeable! He showed us several mattresses and helped us mindfully narrow our choices until we were able to pick the perfect mattress! As we were walking in I told my fiancé I wasn’t excited to deal with salespeople, but Jacob was amazing! He wasn’t pushy at all and did his best to give us a fantastic experience! We were in and out in almost no time at all. The entire process felt practically effortless!

Jacob Robinson assisted us and he was extremely knowledgeable and professional. I would recommend him to any and everyone who is looking for a new mattress because you will NOT be disappointed. 10 out of 5 stars.

This was my first time ever buying a mattress for myself and I can say I was extremely impressed with the service, knowledge and amazing customer service I experienced at this store. Jacob went above and beyond to ensure I was happy and that I made the right decision. He was able to answer all my questions thoroughly and professionally. I very much enjoyed my experience here and can’t wait for my mattress to be home delivered!

Ordered firm mattress and adjustable frame.When delivered, receive queen mattress andI needed full, adjustable frame was delivered ok.Second delivery, the bed was supposed to be set up, I paid extra, was not set up!Called SALESMAN, his response was not difficult to do,easy. Im a senior citizen with a bad back and knees.

Jacob was great! He was very knowledgeable about all products offered and was able to steer my husband and I in the right direction. I was very impressed with the service received.

Very pleasant experience with Jacob as my salesperson! Very knowledgeable about the products, offered many suggestions and details about current and upcoming sales. No high pressure sales with my experience. Made my purchase with financing, which he was able to process within a few minutes, leaving me happy and comfortable with my purchase decisions. Looking forward to delivery in just a few days!

I had an excellent experience. Jacob, the sales clerk, was exceptional in every way explaining and showing me how the adjustable base works. I couldnt be more pleased.

Very professional and experienced staff. Quick and friendly service.

Awesome experience! The salesman was very professional, and was very knowledgeable about items! I would recommend if you need a mattress visit mattress firm!

We had an excellent experience with mattress firm. Adah was great to work with. She was able to answer all our questions and we left feeling like we got a great deal!

Jacob was very professional, friendly and helpful when we purchased our matress today. He was very knowledgeable about each of the mattresses and pillows we asked about today.

Staff friendly and knowledgeable about deals and products. Thanks Jacob R.!!!! We WILL be back to get a Purple! (Appropriate Management: be proud of your employee. He provided fabulous service.) Thanks!

Provided full product information without pushy sales approach. Was also patient and eager to answer any/all questions. Also, the delivery/setup service was top-notch.

Real professional and not pushy. Let us try all different types of beds and let us make the decision. They listen to what we were looking for and gave suggestions but ultimately asked us which one was the best fit for us.

Jacob at the Stage Rd store was very helpful, knowledgeable and nice to work with. An excellent employee!

I was greeted warmly and made to feel at ease immediately. The staff member was quite knowledgeable and made sure he knew my specific needs. He allowed me to take my time in making my selection. When I needed to have some time to discuss it with my husband, he was gracious and did not pressure me. For all these reasons, plus the quality of the product, I gladly made my purchase and can’t wait to sleep better!

The sales associate Jacob was very helpful and informative from the first time I called until I arrived and completed my purchase. The product I brought was perfect.

The representative greeted me as I entered the store. He took care of my exchange expeditiously within minutes and made my experience a smooth process.

Great, knowledgeable customer service combined with a professional, low pressure approach. Much appreciated!

We enjoyed shopping here. William was an encyclopedia of information. We got the bed we always wanted and we had very good customer service

Jacob was well informed and did a great job helping my mother and I. She seems very happy with her purchase.

The bed itself is wonderful, and our original purchasing experience was very good. We had to wait nearly a month for the bed to be manufactured and delivered because of the quarantine. That was to be expected. We received the wrong mattress, and they allowed us to use the delivered one while they corrected the error. The delivery and store people are generally very helpful, and though it took 3 trips to our house we are happy with the mattress we ordered, now that we have received it.

All I needed was a bed frame but the sales folks were friendly, helpful, and courteous. A pleasant experience. Good job!

Knowledgeable staff. The guy there was very helpful. Awsome customer service.

Adah was great. She was very helpful and polite. We purchased an adjustable base and a pillow. We highly recommend this store!!

I spent over $1,000 at Mattress Firm. My box spring broke and was covered by the warranty. I was very happy about this until I was charged $110 for delivery. They would not allow me to drop off my old box spring and pick up my new one . I was basically forced to get it delivered and pay the delivery fee. I am not happy or satisfied at all.

The showroom store experience was excellent. The warehouse experience was not. Why do I have to sign a release of all claims for damages when picking up a bed frame that is boxed up and there’s no room to open it and check for damages before I leave the warehouse?? Ridiculous! Will stay away from Mattress Firm from now on and share with family and friends how not customer focused you are.

Adah was a wonderful sales person she was very knowledgeable of the products. I appreciate her patience and kindness. I am pleased at the great deals I received and cant wait to get my mattress in 3 DAYS!!! Fast.

Outstanding service! Friendly and knowledgeable!

Excellent customer service. Mark is very knowledgeable about all the products. He knew so much and made it easy to chose. Great price too!

Great service with great pricing. The process was simple and fast and we got the mattress we wanted delivered the next day!

We received superior customer service. All of our questions were answered and staff was very friendly. Our sales representative worked with us to help us work around our delivery date and also told us about specials that saved us a lot of money. I would recommend this Mattress Firm location to anyone looking to buy a new mattress.

Great experience! In and out very efficiently with great service. Idah was very friendly and very knowledgable.

Salesman got us to try all the Tempurpedic products and in the end we selected the best mattress for us. He also showed us a great value for the $300 promotion getting two pillows, a set of bamboo sheets, & a mattress protector.

Easy no pressure sale. Ada showed us the different types of mattresses and then let us spend some time on our own to shop. Would definitely recommend

Adah was phenomenal! So helpful and got me exactly what I was hoping.

Jacob was helpful.

My sales person Adah Was very helpful and knowledgeable.

The best experience Ive had shopping for a mattress or anything really!!! The store manager Stephanie was PHENOMENAL. I didnt feel pressured and she was easy to talk to!!! A great personality and so wonderful at her job! She even helped me with my rambunctious son. I will be back and will recommend to anyone who is looking to buy a mattress!!!

Mike was very nice and helpful. Gave me good advice on which mattress was the best to purchase. Adjustable base and beautyrest Queen.

Steve was awesome and did everything he could to make sure I was satisfied with my purchase. I came in close to store closing time and he did not turn me away. He was patient and helped in every way he could.

Aletta helped me find a mattress and she was very easy to talk to about what I wanted and helped me find what I hope will be the perfect mattress when it arrives!

Friendly, honest, return phone calls and follow through every time. Adah is fabulous!

Great customer service! Helped us find exactly what we were looking for at a great price!

Ms.Young was the best sales person that I have come across in a long time she worked hard to get me what i needed.

Stephanie was aaaaaaaawwwweeeeesome!! The staff are friendly and welcoming. They are charismatic and patient. She worked with me as we searched for my comfort level and stayed UNDER budget. They even offered financing!!!!! I went home a happy customer and will DEFINITELY shop here again!

Very bad experience. All about commissions. Do yourself a favor - pass this one by and go to the nice people at Mattress Firm Bartlett!

Nice customer service

Had a very good experience today. Mark did a great job in being transparent with us and giving great detail.

I had a wonderful experience thanks to Stephanie! She was very knowledgeable, patient, and went above and beyond to help me complete my purchase. I would highly recommend Stephanie at the location near Wolfchase!

I had the best shopping experience ever at this location. Miranda was amazing. She did everything in her power to help me choose and get the mattress I wanted. The service I received was way beyond my expectations. Miranda and Jackie were friendly, knowledgeable, and pleasant. I recommend this location if you are in need of a mattress.

Great service! Great deals! An overly satisfied customer.

Great experience with salesmen. Knowledgeable about the product and very detailed.

Good experience

Don was helpful and greatly knowledgeable about the products. Made it an easy, quick, yet informed decision that Im glad I made for my back health!

Very friendly and knowledgeable of products.

This store is awesome!!!look for jennifer,she is very helpful...5 star for her🤩🤩🤩

Great sales rep. Knew his business and we walked out on budget and very satisfied.

Stephanie is amazing! Very knowledgeable and helpful.

Friendly associates and great variety.

Best mattress ever.

Good selection and low prices

Mattress stores are over priced.

Good place

Hugly approve of this.

Ok

Love it

EXPENSIVE

Very helpful sales staff!!