Best Customer Service!Randy is awesome. Ive never had a good experience going into any cell service store. We needed a lot of help and he was knowledgeable and patient, answered questions and explained anything we asked. If you need anything from Verizon Wireless, I recommend this location!!

Customer service was excellent. Quick, efficient and even saved me money!

When my elderly immigrant mothers LG smartphone suddenly couldnt connect to the cell network last week she went in to the store to ask for help. Daniel Keyes, the stores manager, lied to her and said that all LG smartphones were now defunct and she had no option but to buy a new smart phone. She told him her phone was less than a year old and we are still paying for it, so this seemed unreasonable, but he insisted she had no other choice as he started pushing phone models at her. She left the store convinced somethimg was wrong. I contacted Verizon and was reassured all she needed was a new SIM card which Verizon would provide free of charge. Why Mr. Keyes felt my mother was an easy target for a quick commission is beyond me, but speaking English with an accent and having gray hair doesnt equal ignorant or easy prey. Shame on you, Mr. Keyes.

Bryan and Angie were absolutely awesome! I changed carriers and Im so glad that I did. Verizon has the best deals ever. Thank you again Bryan and Angie.....😃😘Im gonna change my review now that I have copies of all the charges and new amounts for my monthly payments. Ill comment back after I go in and see if their going to fix this.🤔

Randy E is a prime employee for your Company. He is always polite, professional and very knowledgeable about your services. I know there are less expensive phone options, but I choose Verizon because of Randy E.

Very helpful. Great experience. Thank you.

Ivan was extremely helpful. All issues are resolved. Go Verizon!!!

Had a great experience at this Verizon store. After having previous headaches with an authorized retailer before, this was a breath of fresh air. 10/10 would recommend

This was not my first visit to this retail services location. Waiting area was well marked and socially distanced. The staff members I have worked with are pleasant, polite, and unfailingly helpful. Everything is virtual and Zoom has replaced so much of what I used to do in person. Many meetings are of an official political nature and quality consistent and interruption free connections across long distances are essential. I do not have cable or wifi separately at my home/office and Verizon has not let me down last year or currently. Thank you for your personal and technical excellence and availability

There is not any one in this office that has not been extremely helpful...more than. I am old and they are great, especially Randy and Adrianna.

Excellent customer service! Very friendly and made it extremely easy! I will definitely visit this store again 😃

Pleasant experience. I did have to return to the store after completing a transaction, but the issue was corrected quickly!

Dominic was both professional and extremely knowledgeable. All of the staff were welcoming. Overall an amazing experience!

Hello, She did a wonderful Job. She took the time to listen to my needs, than access what merchandise she had to meet my needs. Then finally, she explained in detail how to use the items for best results. Shes a keeper !!!Thank You !

Very helpful to this dinosaur. Angelica stopped the process several times to explain and make sure I was still following. Her patience is a virtue.

Angelica was wonderful in helping me get my screen protector fixed. Thank you for great service.

Bryan was very helpful and patient. I had not heard him ask if I needed help as I am very deaf but he was courteous and made sure I understood him as he explained my options, repeating if necessary. Thanks!

Angie was super helpful with setting up my purchase. Completely upfront about total cost and even got me a deal on my new iPad. Would recommend this store in a heart beat. 5/5

Randy, was very patient with me. He saved all my pictures and contacts, that I thought I lost. He spent a lot of time helping me. Very excellent customer service! He was patient showing me how to use my new phone and apps ☺️

Went in for a phone case for my phone she was very polite and helped me choose a good case for my samsung galaxy s21+

Bryan provided excellent service. Very nice, great personality and patient. He took care of seting us up with new note 20, getting all transferred and taking time to teach. Thank you, Bryan!!!@

I had a experience doing with Randy at the Barstow Verizon store very helpful

Love the service there. Great help. Thank you Angelica for the great service. Definitely referring people to this store.

Bryan at the Barstow Verizon is one of the best people! He’s always so helpful and friendly with everyone! The entire team there is fantastic! Will always continue coming to this location!

The lady was very detail on what I needed and was really kind. They don’t push you to buy things and they give really good prices in my opinion

Dom was personable, patient, and understanding explained and answered all questions. We knew exactly how the phone worked when we left the store. Thank you.

Best Store in Town, definitely felt comfortable coming into the store and getting a new device. The Gentleman Mr. Randy was very patient and honest on what I did and didnt need and took the time to help me and my son walk out happy. I will recommend my family to upgrade and get phones here as well.

Only one worker and got the greatest service in a while, she took her time and was very thoroughly took cqre of everything I needed. Great Job!!!

These guys are friendly and super knowledgeable. Highly recommend

Brianna went above and beyond. Traveled to another local store to get the phone we requested. Dom helped us with everything else until she returned. Both Brianna and Dom provided A+ Top 10 service. Verizon made me feel like a valued customer today. Thank you Brianna and Dom

Randy is the person who helped us with our phone and he was very helpful. We walked in with our problems with the phone and walked out problem free and with a new phone.

Very friendly clean staff clean Business quick fast

Great experience would definitely come back and recommend 👍

Randy was helpful beyond belief! I am so very grateful.He was so cheerful and knowledgeable.THANX DEEPLY TO RANDY!

Horrible customer service. No greeting and the guy in there had a serious attitude.

Bryan in Barstow CA is excellent, his customer service skills are top notch.Hes my go-to-guy for all things Verizon (deals, phones,etc.)

If you don’t have the time to read all the ways in which this Verizon dealer tried to pull a fast one on me and my family... just take my advice and DO NOT GO HERE. Drive to the corporate dealer in Victorville. If you want to doubt the advice I have to offer, go see for yourself.They totally ripped us off. Charged us service fees that they didn’t mention over the phone and then told us there would be no activation fees posted to the account and there were... for bringing our own devices even. Not to mention, had we done everything online we would have been charged half the activation fee and had to pay no service charge. We asked up and down and they reassured us on everything yet we literally got charged for everything they told us we wouldn’t.I’m on the phone with customer service right now regarding a rebate they said would be honored yet never gave us a promo code for. However, they promised we would get our 250$ per line ported in but we had to do it after the fact. The key trend here is... after the fact.2 months later I’m here dealing with the ramifications of them telling me everything had to be done when I left the store only for them to get their hand out and screw us during a time like this. They also said we had to do the first responders discount on our own... if we had done it in store (if they had done their job for first responders to honor them at this time by taking two seconds to help us set it up) our activation fees would have been waived. Instead, they gave us no information on how to do so and told us that everything would be fine later.Here we are.. paying 60$ for each line including service fees and activation fees for BRINGING OUR OWN DEVICES. Our rebate has yet to be offered because they told us it would be honored yet did not provide us with the promo code or the information that their store is not a qualifying retailer for a promotion. That’s a loss of 250$ per line for which I’m still in contact with customer service trying to recover. I am baffled by the failures of this Verizon dealer. To blatantly disregard the requests of the customer and knowingly put them in a financial position like this during a recession.DO NOT GO HERE. If you are a new or continuing customer, do not step foot in this store. Take the extra drive to the corporate store in vic. Please avoid the horrible service, misinformation and charges we received.

The staff was super helpful and made sure I was getting the most for my money and that my plan stayed the same. I got a new phone plus a new one for free with the promo and little to no change with my phone plan! Thank you guys for your help this Christmas season.

Manuel is an Amazing guy. Top notch employee with great patience and is very very nice. I had a great experience upgrading my phone today!

Dom is really helpful and friendly ! By far my favorite person there. 😀

Took my mother to this location to get a new phone and it was very easy and pleasant and Randy helped us and brightened my mothers day with his bright personality as she was very upset. We both left happy and will definitely reccomend. Thanks

Ive been coming to this location for a very long time and I always get amazing service. I went in today because i thought my phone was no good and Randy helped me fix what was wrong and its like brand new again and I offered to tip him and he wouldnt accept it. So Im writing this for his amazing service. Thank you..I highly recommend this location.

Randy did a great job. The experience was long however it was due to the process of getting 2 new phones. I can highly recommend. Keep up the great work!

Horrible experience. They get you by saying we will give it to for free. Just pay shipping. Then they stick you with a $45.00 membership fee. No refunds. Watch out or you will get the shaft. They don’t give e refunds although it says you have 24 hours to cancel. Not true. All lies. WATCH OUT BEFORE YOU ORDER ANYTHING FROM THIS PLACE. IT’S A SHAM!!!

Helped us find the perfect phone at a reasonable price I fully recommend this place.

The manager was amazing! Will take my buisness here again. She took the time to help me . Highly recommend her!

Awesome customer service! The quickest and smoothest phone purchases I have ever had! Will definitely recommend to others.

I got help right away quick and easy

She was very knowledgeable she was quick we got in and out she answered all her questions made my experience awesome.

Randy was very helpful and not pushy. I stood definitely recommend going there for assistance with setting up the news lines. They dont have a wide selection of assessaries.

I went in to upgrade 2 phones. I was helped by Brianna. She did everything she could to get me the best deals, offers and discounts. I definitely recommend this store and especially Brianna. Ill be back for sure!!

Good service and helpful with my online order pick up. The staff was very friendly.

Went into this location for help and they did just that. Service was so amazing I decided to just upgrade my devices. Randy and Jason had great team work on how to save me money and help bring over my stuff to my new devices. A+ Gentlemen

Had them transfer all of my files/apps/contacts to my new phone. They are very knowledgeable and courteous. I appreciate having them there.

Been coming to this place for over 2 years and the customer service has exceeded expectations every time. I had a accident where I have memory lost at times and I continue to come in for help but the Guys and Girls at this location continue to assist without any attitudes. I want to thank you very much Barstow staff, especially you Randy as I know I come to you the most! :-)

Staff was great. My Samsung Galaxy 7 was dying. I thought the screen was just going, and I was informed that the whole phone was dying. They were able to save some very important memories and transfer them to a new phone for me. They were also able to get us a second phone for my husband. Will gladly go back to the Barstow Verizon Store.

Bryan very courteous and worked efficiently thank you the service were good

This location is always where I pay my bill. The customer service is Amazing! Any issues or problems I may have they are on top of it . Which is few and far between but I always love that they are friendly and ready to help in any way.

Very helpful understanding customers needs. Patient. Excellent customer service

Excellent customer service for the entire store! Susie was incredible as she worked with me for awhile switching carriers and buying phones. Verizon’s signal strength is great!

Fast service and had no issues at all

Awesome customer service!

Angelica really helped out with every question I had about my line.

Great service. Knowledgeable and patient sales rep.

Wasnt expecting.much walking in to the verizon store at barstow, but was pleasantlysurprisedbythe professional and friendly service i received

Both of the customer service folks were knowledgeable polite, and a great help. I will use this location rather than online, from now on.

This store has the best customer service sales associates I have ever encountered. Id like to especially thank Matthew Negrette for his services, I always go to him for everything and he never disappoints. I highly recommend this Verizon Wireless store for your cell phone needs.

Service was great, thank you again

The service was fast n friendly

Had an amazing experience with the Sales Rep RandyHe took his time to make sure he uploaded all my info and teach me my new devices.

Ms.angelica very nice great customer service!

The service was fast and pleasant Angelica was cheerful and helpful.

Very helpful and friendly staff. Lauren is awesome and extremely knowledgeable! Sge went the extra mile to get a phone in store for us to look at that they didnt normally stock.

Manuel was very helpful and professional with helping me pay my bill. Thank you.

Do not purchase a Verizon line here! They will charge an additional $400.00 to cancel the line on top of the $395.00 from Verizon. When I called customer service at Diamond Wireless and spoke with Alice there is nothing they will do in spite of the circumstance. She explained Verizon pays them for each line they open so not only does Verizon charge they have put in their agreement they charge an additional $400.00 to cover incidentals on their end that Verizon may have funded. Go an extra 30 minutes to a Verizon store or any other cell dealer.

This Verizon store is always willing to help and they show that they care for their customers. My compliments to the entire staff.

Adrianna was super friendly and helped with my in store pick up.

Great Place...we get all our phones here!!

Lauren and the entire staff really showed me the great Customer Service I was hoping Id get at Victra-Verizon.Im very happy with my experience there and was pleasantly surprised thatall my contacts, pictures, videos, music were transferred flawlessly and complete.Thank you Victra-Verizon Barstow, CA

Without a doubt the most disrespectful people ever. Absolutely would NOT recommend anyone to this phone retailer. AT&T and the metro have so much more customer service skills.

This store has the best customer service sales associates I have ever encountered. Their service does not end with the sale. I very highly recommend this particular Verizon Wireless store for your cell phone needs!

Great customer service.

If you need support go see Bryan.

Dom was fast, friendly and efficient!

Good help people

After a worker at at@t told me my business was not mine, I happily went to Verizon and they did me right all the way. Thanks Guys keep up the great customer service

The guy at Verizon was awesome.

Not a corporate store, but always extremely helpful. Much more customer service oriented than most corporate stores.

My husband and I came in with a major issue. We briefly explained what was happening so she understood the situation. The employee (supposedly an assistant manager) very rudely said So what do you want me to do about it? I had to literally interrupt her speech about she couldnt help us because she didnt even know why we were in there to start with since we hadnt gotten a chance to finish before she copped an attitude. I was appalled at her attitude towards us and we walked out and went to the other Verizon location off Lenwood Rd. I have lived in Barstow for over 10 years. I will never return to that location again and will advice others to do the same.

Its good for what it is, it is not an actual verizon dealer so some services are limited but for most services it does the job.

Randy was very good very helpful thank you very much

Great customer service and very patient and understanding

Last week I went in to in to upgrade my iPhone 7 to a iPhone Xs and was told a load of false information resulting in this store to lose all creditability in my eyes.1.I was told my sons iPhone 6sPlus 128GB was going to fall off the data network when Verizon goes 5g in January so I should look into upgrading that line as well. This is not true, it is only 5G in select cities and then hopefully country wide by 2020. The only phones falling off are iPhone 5s and below. (Verizon website in regards to unsupported GDMA phones starting 2019)2. I was told I should cancel my current WPP because it in nothing more than an extended warranty (funny since verizon sells an exteneded warranty under the description extended warranty) and I should switch to the TMP because it is only 39.00 for the 4 lines I have. If you read the fine print for the total coverage it is 39.00 for three lines and an additional 9.00 for each additional line. Even though I showed him the fine print he said it was not true however he could not prove me wrong, he stuck to this even as I pulled up the Verizon and Asurion websites to prove my point. So if he was correct he should have the information ready since I had three supporting references for my argument.3. I was also told since I was military the upgrade fee of 30.00 would be waived although on all the quotes I got included the fee.I wont even get started with the plan quotes because everyones plans will be different but the plan he tried to get me to switch to was jacked up and if I would have left the store with the phone in my pocket my bill wouldve been over 70.00 more per month than what I will be paying after going online and upgrading my phone. (my current plan is unlimited everything and the plan he recommended was actually a downgrade in data speed)My advice to anyone is to do their research before going into this store and if you have family members that are not very technologically inclined please send someone in there with them so they do not get ripped off. With cell phone plans feeling more and more like a car payment treat going phone shopping like going to a car lot and do not let them used car salesman tactic you into spending a lot more money than you need to and be prepared to walk away because I did. The salesman were in no way rude they are just trying to upsell to the best of their ability but once I felt lied to it was the breaking point so I cancelled my order went online and now have the same phone in the mail being sent to my house. Although I was not able to leave the store with my shinny new phone I will end up saving a ton of money over the long run and I would advise anyone to be prepared to do the same.

Everytime Im at Verizon its good there very helpful and Lauren is very helpful.

Lauren and Jordan really helped me out. They were great. Thank you.

She was very helpful and knowledgeable.

Very Helpful Thanks

THIS IS NOT AN ACTUAL VERIZON STORE..YOU ARE BETTER GOING TO VICTORVILLE CORPORATE STORE!!!

Helpful, friendly, fast!

This place is the worst! These guys just cant wait to get you out of the store so they can keep watching the game they have on the big screen. They are rude too! Like I cant tell they are making motions behind my back and stuff. Egg them.