user
T-Mobile
7839 Eastpoint Mall Ste 7761B, Baltimore, MD 21224, United States
Appearance
T-Mobile
Comments
Da
Review №1

While myself & another gentleman waited to be helped. By one of the four young ladies waited one customer. I ended up walking away. No need to spend money with people who dont need it.

Ki
Review №2

On Saturday February 20,2021 at 5:57pm, my boyfriend and i went to the t-mobile in Eastpoint Mall. First we stood outside of store for 3 min and waited. The signs on the outside of the store says to wait and someone will come to you. No one did ! There was a lady behind the counter with her back turned . I could not tell what she was doing from the front of the store, but when we walked up to the front she was on her phone. When I said good thing we not stealing she said never turning around to face us can i help you ? We did not say anything just looked at this womens back . So she said it again still not moving . I came to the store to buy a product but the customer service was the worst .

Ka
Review №3

Great customer service friendly always greeted with a smile.I love going to this store anytime I have a problem they solve it they are excellent I love that they speak different languages to clean store fast service all this matters when you have a problem with a phone they get it Resolved some people get mean and send you away to call customer service not them they help they go above and beyond I had a issue with my phone called customer service 2 times couldn’t help me so I went in the store . store rep April helped me get the issue fixed if I could rate this higher then a five I would .East point mall T-Mobile and April than you for always helping me and my friends and family all of the reps in the store are great fast and friendly great job guys this is my go to store.

Ge
Review №4

I am from out of town and needed a temporary local connection and the staff at this location was so friendly, professional, and knowledgeable. They took their time to explain all our options and made sure that we were satisfied. I highly recommend this place. Thank you very much for your great service!

Fn
Review №5

Awesome experience! They listened to my issues and helped me out. They even showed me how I can get a free tablet on their promotion. My kids will love it! Thank you! Recommend this store to everyone!

Sh
Review №6

Great customer service 👏

RH
Review №7

Great place to activate a phone

Mi
Review №8

Use to be my go to store for the past 6 years..last 2 times ive been there employees dancing around waited 40 mins both times to pay my bill and were only 2 customers in the store with no acknowledgement of me there at all...customer service has went way down hill.my go to store now is Merritt blvd they actually care about there customers and acknowledge everyone..

Information
7 Photos
8 Comments
3.8 Rating
  • Address:7839 Eastpoint Mall Ste 7761B, Baltimore, MD 21224, United States
  • Site:https://t-mobile.com/store-locator/md/baltimore/eastpoint-mall-3?y_source=1_MjA3MzM4MS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 410-285-0081
Categories
  • Electronics store
  • Electronic parts supplier
  • Cell phone store
  • Telephone company
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:11AM–6PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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