Parts department is always helpful and knowledgeable. Theyve always been good to me. Will call option is great. Prices are always fair as well.

Friendly service and courteous staff members. Used the will call and was in and out in a jiffy. Helpful signage around the facility

Got off the phone who claimed he cannot deliver parts to my mechanic in Brooklyn MD because he doesnt know that shop. I wonder if they know all the mechanic shops in Maryland. Bias and racial undertons will never help. Just because a.mechanic shop isnt known, means its not worth to get delivery for service parts from freightliner.

I really appreciate the folks at this service center. They get the job done and in a timely fashion. If you got questions, they got answers. They are patient and informative. I was in a tough situation due to being new to the industry, and Justin took care of me! Thanks for the great service!

A nice facility and the staff seems to be very friendly. Unfortunately their service is 10 days behind. They apparently are way understaffed in the service department. If it werent for that I would have given them five stars.

These guys were very, very helpful. Great place. Small, but can accommodate any & aLL.They helped me accomplish Everything I needed to do. Great people here!!!

I was in need of an AC condenser on a day that was called to be over 98 degrees outside. When I say they got me cool and didn’t charge me my arm and leg! That’s what you call humanity! 🦾💙

I will never return to this freightliner dealership. My freightliner is less than a year old with 13,000 miles on the clock. I had to pay to have a radiator cap replacement causing the vehicle to overheat I was told on 3 separate occasions that the parts manager would call me back to have the part covered under warranty. Its been 2 weeks I have not heard a response. Customer service in the automotive industry is key without the customers you dont exist . To all my fellow truck drivers seek another service center/dealership. Being a business owner I would fire the parks manager immediately

The service manager Dave got my truck in quickly and they had the problem diagnosed within an hour. Turns out I needed a new turbo. The repairs were done in a timely manner also. The had me up and running in less than 48 hours. Thats very important because if Im not driving Im not getting paid. Much thanks to the service dept for getting me moving again!!

I am very happy with there service and had my part 5 🌟 team up there thank guys

Took my truck to this shop. For warranty work. I had already paid for an estimate from another shop and bought it there for the repairs.These jokers charged me $800 just to tell me my warranty company doesn’t cover the repairs.This shop did nothing and still charged me that much.I’m never going back to this place of robbery.They don’t deserve any stars for this type of treatment

We have been there twice and they took 1 week both times to finish and both times the truck is parked outside way befroe the 1 week mark, typically 4-5 days. They just look at the truck and charge you $155/hr and do not perform any kind of work on it. One time the bill was over $1000 and the second time it was $650. They did nothing to it both times. Be careful because they waste your time and do not do the work. They only know how to rip you off.

David, the service manager blew me off without even understanding my request all because my name sounds different. Truly odd is this day and age.Sarcasm duly noted on your response.

This Freightliner dealership has the worst service out of any dealership I’ve dealt with. They will tell you it will be a couple days for them to look at your truck but it will really be about a week or more until they even touch it. Then they will give you an astronomically high price to fix it. I ended up taking my truck to a different Freightliner dealership and had it repaired for a third of the price that they quoted.

Good people but low on parts..copeditive prices

I would like to thank David the service manager for resolving my issue with my tractor, since he been there I have had nothing but Excellent results and repairs done in an timely manner. I would like to say Amber the service writer is very professional and helpful with getting my truck serviced correctly.

No room for trucks with trailers2-3 weeks just to get in for a diagnosis

Good service and quality parts

The wait time to get my truck into th shop was kinda long, but compared to most of the east coast dealers it wasnt bad (1 and a half days)Once my truck got pulled in and diagnosed it was ready in about 5 hours and they had to change out all 6 of my injectors. Good job guys.The only reason Im leaving a 4 star is because of the rude unprofessional taller gentleman in the parts department next door. I wish I would of gotten his name. He was standing in the middle of the parts desk. He really didnt seem to be happy that he was at work.I definitely wont hesitate bringing my truck back if I break down on the baltimore area again.They have a secured, gated lot across the street to leave your trailer. Just stop by the parts department 1st and get a gate pass.

Great, had no problem at all. Service with a smile 😃!

I WOULD NOT recommend this place for ANY repairs! They will create a problem then charge you for the result of their irresponsible behavior. We took our truck to them and told them the exact problem and gave a copy of the professional diagnostic report. They then charged for an “additional” report, gaskets ( which had NOTHING to do with my repair AT ALL . Then broke parts and wanted us to pay to replace. Go here at your own RISK! You’ve been warned!

Of all the parts place in the entire area this place rocks! Steve, Joe, Jb and all the sales rep are really there to help get it done, i been purchase there for more than 22 years and have no complains at all, the only time i get sad is when they dont have the parts for my peterbilts(LOL)...blue transit

Very good job, Amber was very helpful.

Horrible service. Im from out of stat. Truck broke and need help. All heather culd tell me was 1st come 1st serv. Over & over. Went across street & back on roade same day.

Excellent service with all the great people whom are employed there.

The service here was great. The service advisor Heather was very kind and professional. The price was reasonable and they got me back on the road in a good time. I would highly recommend them to anyone I know.

If you need a part for your truck this is the place, good customer service,order parts pay on line avoid the wait

Wasnt pleased with the outcome of my visit at all. I give them 2 stars only because the ladies behind the counter seem nice. However, I took my truck in for just a diagnostic and they tried to give me a bill for $905.00!!!! When I questioned it, they then charged me $458. They said that they will charge me 3 hours diagnostic fee because thats how many hours it takes. Mind you, I only went in there for them to find out what the codes meant that were coming up on my dash. That doesnt take 3 hours to do!!!!

Very friendly and knowledgeable staff check in was very very easy and done in minutes!!!

Great customer service

It’s been 2 weeks waiting for my truck to repair everyday they are saying it will b done today and I am paying $700 for repair I won’t recommend anyone get ur repair here...I missed 2 weeks of work I should off get it done from outside pay them $2000 would b worth it...

My #1 place for my Freightliner Truck parts selection..

Super helpful. Waaayyy better than JTCenters.

They are fast with getting the parts you need and very polite.

Great people to deal with!

Called and asked for some info regarding my trucks braking system. Looking for what type and kind of shoes or drums that were installed from factory or what the size should be and apparently he cant help me with that unless Im there in the store or help me with some part numbers.... Really?!?! Ok another shop will get my service, good luck cause thats a good way to lose customers

Our brand new Fleetwood RV had a recall on it so we came to this service department unannounced. When they discovered we live and travel in our RV full time the moved our rig into the service bay immediately and began assessments. The part was ordered for the next morning and the repair was done before noon. At our request they also fixed an AC problem covered under the RV manufacturers warranty and provided us paperwork to submit to them for reimbursement. This is a customer focused place. Great service and concern.

Very helpful and professional personal.Heather on service department front desk very communicative, keeping in touch with client.Hallice did great professional job.Parts personal are very nice and helpful. All of them are people who trying to do their best to help you, and they know what to do. Great teem work. Thank you.Highly recommend this place.

They are good for what you need they are just a bit time consuming with the wait time

Very bad service charge too much

U R The BEST

Got side swiped by. Forward Air truck. Checked in there in the morning the young lady working the desk was very rude and disrespectful and continued to be rude while walking with her to my truck. I finally asked her what her problem was and she had no response. Anyways just needed a mirror to get me back on the road the rude lady that wished I had her name and I will when I go back told me they couldnt get it in for three day and that I would be waiting for a while. Never seen such sorry service and rude employees in my life. Their parts department were nice to me but the service side was terrible.** Mr. Ed called me and made things right. He was a very nice and respectful guy. Thank you sir.

Sevice is ok

From parts to the service department you guys rock!!! Like to thank you for working me in and getting me out. Special thanks to Heather for going out of her way for getting me a parking spot for my trailer. Big thanks to the tech that fixed my truck and repaired my bumpers!!! Back to rolling and making money!!!Thanks again Broadnax Transport.

I gave them my business and they gave me the middle finger. Most of issues seem to be fixed on my truck so I want to thank Erik and the techs for making it work. There should be a pay after 28 days policy and I bet they would change their M.O.My gripe: I woke up this morning to the same issue I brought the truck in the shop for 2 weeks ago. My truck wont start. I called and expected for them to do everything in their power to correct the job. Nope. They told me Im on my own. So now Im stuck waiting...which is the only reason I have time to type this. More money down the drain.For the amount of money I spent. I feel like they can send somebody out, get it towed back in...Do something about the work that they claimed they fixed. They didnt take ownership of their work and left me out to dry. Its okay...

Great service department. We deal with one salesman, Mike Parker. He takes good care of us. Jessica and the service dept have gone above and beyond for us. We at Md Industrial Trucks thank you!

Great staff keeping me up to date on my truck thats being repaired

Parts guys are the best in the area

The ladies at the service building is the reason the stars went up they were attentive and ultimately very helpful... the men in the parts need some help... stared at my face and continued talking to the guy next to him as if I was an inconvenience... and never addressed me. Had to wait for a gentlemen to finish with a customer for any help...

Always helpful to me being a woman and not knowing part names i describe the beat i can and they are very nice and help me figure out what is needed!

The night shift check was an outstanding help. Jake from the night was especially helpful. Solved a problem without hesitation.

Very nice people. Usually have all the parts in stock.

Very nice people and good service

The sales counter guys are awesome always very informative and easy to work with. Great job guys!!

Fair prices, Staff is helpful the services in general is always done right. I had one of the best experience this past week . They honestly work around your schedule.

Outstanding

My service is always great with Eric always listens and is very helpful!!! Answers my questions and get the job done when i drop off my truck services!!!! I give him five stars for great customer service!!!

This is not the place you want to take your truck for an honest diagnosis. Wouldnt give me the notes on diagnosis because I didnt want to pay the to do the costly repairs. Cost me over $600 to get my truck out of their shop with no repairs. Wouldnt recommend this place to my worst enemy. If I could give less then 1 star they would be in the negative. Nothing but a bunch of ripoffs.

They do good work and very trustworthy, bottom line.

Very helpful

Ive been going to this Freightliner for years been having a problem lately got a call from the owner the problem was solved I recommend this Freightliner to anyone it makes me proud to be from Baltimore

Great service Mr Kyle was Awesome in and out thank you

Always helpful thanks for getting me the right parts wen I need them

Driving though Baltimore and my freightliner started to run hot. So I pull over and determine the thermostat was bad. I found Baltimore Freightliner nearby, Give them a call and they tell me to come over they will get me right in. Well I get there and the guy at the desk (Robert) was very rude. It took them an hour to get the truck in the shop. (Which is not the worst thing, I understand you cant drop what you are doing.) Thats not the bad part. 7 hours and $800.00 Im back on the road. All they did was put a new thermostat in. I talk with my mechanic who said it should have taken 30 minutes, 1 hr at the most. Definitely willnt be going back there again. Recommend you stay away from this place.(Probably would have been quicker and cheaper to get roadside service.)

The service dept was fantastic! They helped my husband & I get back on the road in one day. Jessicakept us updated while we waited & braught the mechanic to talk to us. They even let our dog stay in there drivers lounge with us.

I brought my truck in for a full pm service ask to check everything and fill all fluids check for leaks etc. go to pick up my unit and they charged me over $4000 for this . Ok fine what ever, then drive the truck about 200 miles the rear end ceases up and brakes I have it towed to the closes repair shop to me and they went threw truck and said there was no fluid in the rear end. Also there where no leaks. Baltimore Freightliner said if it was there fault they would pay to repair it. They have all the proof it wasn’t filled and offered us $500 dollars towards a $4500 dollar bill I now have to pay. I wish they would make this right as I am a small mom and pop company and really can’t afford someone else’s mistake

They are not an oasis repair facility even through they are listed as such on Freightliner owners club web site. They did honor the 10% club discount for me. They do work fairly quickly and for big jobs you can expect them to take about a week or so. They have a small but nice waiting room also. Now for things that are not the servicing dealers fault. If I was looking for another coach I would think twice about one on a Freightliner chasis, my radiator failed in 5 years 23k miles. Balt Freightliner called corporate on my behalf and all corp said was out of Warranty 3600 please LOL! Most companies will replace the part that should not have failed and you pay the labor which would have been fair because this was obviously a defective part when installed it just took awhile to fail, most likely dirty welds. If you buy a new one get the radiator pressure checked before warranty expires. I had Balt Freightliner check the coach but not radiator big mistake. if you buy used do check before purchase. You have to practically disassemble the rear of the coach to replace the radiator, replacement was never expected 200k or more miles . Just saying not Freightliners brightest monment!

I would happily give the Parts & Service Departments the highest ratings of any dealership in the country. There are always going to be people that are not 1,000% thrilled, especially if they have continued to run the vehicle when they know they shouldnt. And rarely are those happy customers going to think to write about their positive experiences on a map site, so you must average out any comments placed here. I just want to be sure that this dealership also gets credit for their NEW TRUCK SALES. This is an important function within the dealership the is critical to the success of the business. They have the capability and the knowledge to build equipment to fit your needs, from the ground up. The information garnered in that process is then sent to the factory and the vehicle is built to meet your exact needs. While they do also sell Used Trucks, the heart of any dealership is new truck sales. Hence the name of the Baltimore Freightliner is actually Harbor Truck Sales and Service, Inc. And all of the core services rendered - Sales, Service, Parts, Body Shop and the Main Office at this same location - will work together to meet your trucking needs from the inception of your business to the far distant future.

While awaiting an early morning delivery the truck driver called to say he was having an issue with a recently installed clutch where the airlines has been improperly installed causing the truck not to engage low gear. Which the original jon had cost 6,250.00 for the change of clutch and then while driving the day after and broke down again wont go into low gear. Call a tow truck for 775.00 ans repair of 350.00 because airlines were not fixed properly

They advertise they work on cat engines but when I said I had a Ford he seemed very happy to tell me he couldnt or wouldnt work on it. Its a cat engine it doesnt matter what its in

The worst dealership ever! weve been waiting a 10 days to replace a chassis module and its seems like they forgot about us, when i trying to call and find out what the status of repair is the woman at the service department put me on 15+ minutes hold and then simply hang up the phone. Its took me TWO DAYS to get a hold of shop supervisor.

Very helpful with what we need to maintain our fleet

I went there to buy expansion poles because its the only place (that I know) to buy this quality a product.And I hold this a place to buy and receive great quality service.

Staff here are just great, very courteous and have a complete understanding of what theyre doing. Been a customer since 2004.

Its the slowest place in the world I give it no stars

Almost always got your part in stock at a fair price. Wish they were on my side of town

This place have everything you need for your truck and very helpful compared to other freightliner dealerships Ive been

All the Folks at the parts and service are so cool and helpful. Thank you for ur service guys.

I went to Bmore Freightliner to get some engine work done. My guy Erik took care of the rest. Ask for him when you stop through hell get you right

Parts department customer service top shelf.

Awesome. I work here😁

Having to buy parts is never fun however they always seem to have what I need and they are quite knowledgeable. Counter guys are hilarious.

I have used them numerous times for my companies Freightliner Sprinter van and evrytime it takes either way too long to fix it or they give it back saying it is fixed but it still has the same issues. We have spent more then $12K over 2 years and still having the same issues. Hard to find someone to work on it because it is a commercial vehicle but I expected alot more from a Freightliner dealership and shop.

Helpfully

Good customer service, knowledgeable staff, overall great offerings of brands and stock. Service dept. Is next store. They support cummins, detroit snd others.

One star is truly too much to give these horrible people. They have the absolute worse customer service. Zero sense of urgency. My 2017 m2 has spent the last 2 weeks in shop waiting on a water pump that has already failed once before. In addition to that - a broken rear diff lock control in which they’re denying warranty claim and fighting me on. Also, air condition has been broke for the majority of the ownership since buying the truck brand new. They have cost me thousands of dollars by just taking there good ole time. The first time last year it spent 3-4 days in shop to have AC and rear diff lock looked at. The rear diff was ok supposedly and they claimed to fix the AC and 20 minutes after picking back up it failed again. Spent 3 hours in waiting room that night just to be sent back away and told I would have to come back another day but Eric would make me a priority for the hard time I was given. Eric pretended to never have said that when I took it back a month later and so I dealt with sitting in my own sweat for the entire summer of 17 because I didn’t hav the time or money to wait for them to service it again even tho it’s covered under warranty.. This time around they claim rear diff lock is actually broke (although nothing changed since the first time it was there). Now they’re denying the claim for warranty for rear diff lock and they haven’t even started on AC yet because they’re waiting for Cummins to manufacture a new water pump as they’ve been out of stock for 2 weeks apparently. Did I mention this is a 2017 Freightliner M2 106? 2017. I pay $2000 a month to deal with nothing but problems. Eric and the rest of the staff at Baltimore Freightliner are the most careless, horrible people to deal with. They’re down right rude and truly do not care or value their customers. Eric completely lacks any and all knowledge about trucks and I’ve been unable to figure out why he’s even in the position of handling customer accounts that he’s in. They’re liar and they’re theives.

Truck is a lot better after being serviced outstanding job

The service department is the rudest people I have seen in my life. I have been to a lot of freightliner dealership all over the east coast. This place is the worst. They dont know what customer service is nor can they handle it. Even the techs will argue with you. So much so that they dont want to take a moment to listen to the customer to explain what has occurred. Then the time frame of waiting for answers of diagnostic is crazzzzy. They will recommend you to go to another place between here and further north. They dont let you know anything. You as the customer have to ask then get snapped at or disrespected. I would advise everyone to go to another dealership than this one. A one star is too much of a rating for this business.

I have 6 trucks and everytime I have a issue weather big or small Jake and Erik on night shift always make sure Im taking care of. Thank you very much.

Got the job done in a reasonable time. Night crew was awesome.

They have the best parts department in the trucking business.

Nice frendy people i love open laith

They need better customer service nobody acts like they want to be there and it smells in there smh, just weirdos I guess 😆😆😆😆

The worst service I have ever seen, they don’t deserve 1 star. The guy Eric Morse is the worse. I don’t recommend this place to anyone unless you are looking for some stress and a headache.

Fast friendly service with a comfortable lounge and WiFi.

Good service for parts and service great hours and they even have a big night drop area for vehicles being towed in

Great experience. Johnny was a great help.

All truck and school bus parts. With a wall trained staff.

My 2002 Sprinter has been at Baltimore Freightliner for over two months. The estimate that I approved for $2672.20 for a driveability problem has become $3543.84. Only got one call back from them after contacting them many times. Stay away from these people, they do not care about customers and dont have a clue about customer service.

Always stocked well however service is super slow...