Eric helped me to fix my dryer heating problem,he said control board is bad, then give me a link to order the parts, then come back to help me to installed it. but my dashboard is blank after he installed the new control board. wrong parts? he promise to contact company to solve this issue, but till now 3 weeks already no respond, now matter i called him and text message,he did not respond to me.i really get tired for that. i spent $430 total parts and labor, i should buy new one. irresponsible!!!!!!!!!! stay away from him, stay away from this company, all star appliance repair baltimore.

Knowledgeable and friendly! Eric was very helpful and gave me tips on fixing my refrigerator rather than repairing since I was leaning towards buying a new one. Definitely worth a try!

I was so happy with All-Star, super professional, great price (did not overcharge at all). They fit us right in and were on time. We used them to fix two appliances in a rental property and they were great with our tenants as well. They will definitely be our go to company for any further repairs! Highly recommend!

Their service was excellent. Eric came and looked at my dryer and knew exactly how to repair it. It’s was so fast, he made it look so easy. I was impressed by the service and had to give him 5 stars. Will most definitely recommend and use again. Awesome appliance repair service.

I reached out to GE to have my café range repaired I was told that it would be at least two weeks before somebody could come out. That’s when I decided to call All-Star. I was pleasantly surprised when they told me they could come out the next day. They were friendly, honest, on time, and got the job done. I’m so grateful and I will definitely use them again should the need arise.

The repairman Eric was prompt and apparently very knowledgeable about my refrigerator. He diagnosed my problem and explained it to me in laymans terms. His explanation of the repair process was reasonable and satisfying. He gave me different options as far as price and time frame. The best thing is He worked hard to get the repair done even quicker than expected. This was my first time using this company but it wont be my last. They also have a cool slogan....Making appliances great again!

Eric was amazing!! I called on a Thursday and he was at my house the next morning. I do A LOT of laundry and I didnt want to wait until the next week. He was so accommodating and professional. If you have any issues with your major appliances, All-Star Appliance Repair is the business to call! I would give more than five stars if I could. I will call/recommend him for any appliance issues in the future!!

Came out same day to repair our washer. Super nice and professional and would recommend to everyone. So easy to work with....and super fast with the repairs! Best experience.

Great service, I had my dryer repaired and he was very knowledgeable. Knew the problem right away, & was able to answer all my questions. I would definitely recommend him to anyone needing repairs. I will hire him again in the event of anymore appliance issues. Also was able to get my ice maker back up and running.

Eric did a great job. He was very knowledgeable and helped me on a minor issue at no charge. This company, AllStar Appliance was easy to work with. Great follow up. Had to come back to install parts for my dryer...now it works like it originally did. Great Job! Thank you! Will use again for sure.

The service was great! Would definitely use AllStar again. Had 2 issues garbage disposal and washer. Both were repaired in 1 trip! Great prices and friendly serviceman.

$65 for diagnostic, supposedly to go against the repair. The guy showed up and diagnosed the fridge would need a new circuit board, placed an order for the part on a Friday and was supposed to bring it in and install on Monday. Never showed up. I re-checked myself and it turns out the board was just fine. All he needed to do was observe that one of the shelfs in the fridge mounted too low and every so small a bent in it caused it to tilt the freezer/fridge rocker switch to neutral/no function position. Moved the shelf back up, pressed the switch to the proper position and voila, it works just fine. When I called him - prior to the self diagnostic - he told m he had to check with the warehouse for the part. That was the last I heard of him and he wasnt picking up the phone either (which made me double check his diagnostic). What a joke!Update: And now, when negative review is posted they use the old trick of claiming Im not their customer. Check your accounting. You charged my card and I have the receipt.

I was surprised to be able to get service the same day. Very reasonable price. Eric was awesome, will use again if needed.Andrey

Eric was amazing. Super friendly and identified the issue and solved it for much cheaper than expected!I’ll definitely be using All-Star again!!

Eric was friendly and on time. He was honest about the repair and did not push me to replace a part now, but to wait and see. Prices were great-better than competitors. Will use again!!

2 weeks later our dishwasher has still not been repaired--the repairman came, charged us a $65 diagnostic fee, and told us he would have the part in a couple days. We have texted him repeatedly, and at first he to promised to stop by, but now we arent even getting a response. I rarely write reviews, but Im floored how terrible this experience has been!Update: I had a response that the business doesnt recognize me as a reviewer-- thats because you were communicating with my husband-- screenshot of the texts that never got answered included. If you look at the 1-star reviews for this business, its the same problem.

There is nothing more I appreciate from services like this than candor and honesty. The gentleman that answered my call 1. answered immediately which these days is hard to get 2. was friendly and knowledgeable and 3. didn’t try to sell me a false diagnosis to get more money out of me. He came, he looked at the washer, and immediately told me (unfortunately) it was not something I could repair but would need to replace the unit. Bad news, but at least he didn’t try to fiddle with the thing and pretend to fix something just so he could charge me a little something extra.I mentioned my bf was also having issues with a unit at his place and he diagnosed the problem over the phone and sincerely urged him to fix the problem before ruining the whole unit. Lastly I asked what brand/type of unit I should purchase and he laid out two excellent options that were affordable, and in his experience, lasted the longest. Overall superb customer service. I still had to pay $65 for the diagnosis and for him to come out, but that’s cheaper than the $99 I would have paid Sears to come out to do the same thing. The lead time for him to get to the house to complete the appt from the time I called was 48 hrs, another rarity these days. I’m waiting a week for other services to have someone available. Would definitely recommend this business and will call them again for future maintenance/repairs.Thanks for everything!!!

I had an issue where my refrigerator stopped working. I called my home warrenty company who referred me to another company that was not responsive at all. I googled refrigerator repair. All-star Appliance was the first company to pop up. I called the number and Eric answered. Eric was very responsive and sensitive to the fact that I had been without a refrigerator for days during a heat wave. After getting outside authorization on Wednesday. He diagnosed the problem ordered the part and my refrigerator was working by Friday. Eric is a great asset the company. He’s professional, efficient, timely and very professional. Eric, thank you so much!!

Knowledgeable staff, prompt and timely appointments, and reasonable pricing/fees!

The BEST repairman ever. So professional. So polite. Fast, quality work. Came out same day. Will definitely use again.

Do not judge based on first impressions !!! They might burn your house down.Pros: I submitted a request online and got a call back within 15 minutes and a next day appointment. So far so good. Eric called 30 minutes ahead, arrived on time and quickly replaced the thermal fuse in my dryer. Again, So far so good. He checked me out, and there’s no doubt that the total cost - about $150 - was reasonable and much lower than other quotes.(NOTE: at no point did he mention there were additional suggested repairs or issues)Several days later, I threw a load in the dryer, pushed start and walked away.CONS: 15 minutes later, I went into my basement to complete another household task, and the entire basement was HOT and HUMID and…smelled of dryer sheets. I immediately knew something was wrong with the dryer exhaust, & turned off the dryer. I peered behind it to find that the exhaust hose had not been reattached!! It was just laying on the ground behind the dryer, nowhere near the exhaust connection - so it’s not like it was reattached and fell off. (I had also not used or even touched the dryer since the repair.)Now, this might not sound like a big deal, but as a homeowner in an old house, with a dryer that is in a semi enclosed space, I know that this is a FIRE HAZARD.So yeah, great. He was on time, made quick work of the repair, and gave me a bargain price. But he didn’t put things back the way he found them.His lack of thoroughness COULD HAVE BURNED MY HOUSE DOWN. By not at *least* mentioning that he didn’t (or couldn’t) reattach the dryer exhaust or suggesting that it be replaced before resuming use he put my family & I at risk.If you hire this company for work, CHECK BEHIND THEM BEFORE THEY LEAVE, or you might be put at risk too.

The serviceman was amazing. Came in and diagnosed the issue after I lifted the lid of the washing machine. Five minutes later the issue was fixed. My wife couldn’t be happier.

I hope everyone, and seems to be the case, has the experience I had with Eric and his team at Allstar Appliance. From using their online form to the repair the service was fast and excellent. Allstar ended up repairing 2 appliances for me. When texting Eric responds fast and was able to fit my crazy work schedule. Thank you so much Allstar.

Eric was awesome and on time too. Honest and reliable

Responsive and professional. Needed same-day service on a refrigerator, and Eric diagnosed the problem quickly and got it up and running. Would use All Star for any appliance repair. Very knowledgeable and reliable.

If I could give this company a 10-star rating I would this company is a godsent indeed not only did he fix my machine the short amount of time was just simply miraculous the fair price was awesome I recommend anyone who have any appliances and really want a fair price as opposed to being taken advantage call All Star best company out here its a pleasure to tell the truth about this company God bless you and thank you so much Eric we will be doing business forever love you

Gave me all the options, very friendly and informative, flexible on scheduling when part arrived early!

My dryer belt broke. I was able to get someone out the very next day and the repair was complete within no time. I was very impressed with the service I received and the job well done. I will definitely use them in the future for other repair needs.

On time, professional, and informative. He recommended a cheaper place to get a part, which I installed myself. I would definitely use again.

The easiest process. I called, he answered, set a time for two days later (which is very fast). Called day of and arrived on time to fix the issue. Price was fair. Could not have been a simpler process. Great service!

Eric did an excellent job with the dryer repair. Was on time, fixed the problem quickly, and was out in a breeze!

I really appreciate your work. Thank you so much for fixing my washing machine!!!

I called about 830am. Eric was nearby. He finished a repair and came straight over. Diagnosed the issue with my gas oven, fixed it, gave me an idea of what might go wrong next and approx cost, and everything was done before 1030am. 45 day guarantee and charged me the fee for coming out. Very pleasant to work with. Will call again next time something breaks, which is sure to happen at some point.

Eric was responsive and fair. Was able to help order the part and repair a fridge within 48 hours. Thanks

All-Star Service!!! My in-laws refrigerator was broken and All-Star was on it! They got the problem diagnosed and fixed in no time. And my in-laws could not say enough great things about the the technician, Eric, who made the house call. Professional, friendly, outstanding customer service, and took the time to explain the issue. Thanks All-Star Appliance Repair. You are now on our speed dial.

Very professionals and such a nice work, my first time with them and they do such an excelente work.

Great service! Fixed the problem quickly. Will use again!

Terrific customer service. Requested service from website after 8pm and was contacted almost immediately by text to schedule service. Technician, Eric, came right on time and repaired our washer very quickly. I would highly recommend

We had a power outage yesterday which caused our freezer to stop working. We didn’t realize until the next morning the freezer wasn’t at the right temperature. We called All Star Appliance and Eric arrived within two hours! He was extremely professional and incredibly nice. Thank you for the exceptional customer service! We will definitely use this company again. -Clara

Amazing! They showed up on time and fixed our fridge less than 24 hrs after I requested service. Thanks All-Star!

Eric at All Star Appliance was very responsive and a pleasure to chat with. He was very friendly, on time, and promptly helped resolve the issue we had with our fridge. Thanks Eric! We will be reaching out again when we need appliance repair in the future.

I called All Star when a tenants refrigerator went out. Eric came out the same day and fixed it quickly completely. Great service, called before and afterwards. Had parts on the truck! Made the repair so easy. Great job. I will definitely use them again.

Positive 2nd experience - fixed our dryer the first time and we haven’t had any more issues, which I appreciate. Seemed so expensive for such a quick fix, however, but I’m not sure what the average cost is to fix the problem we had. The price is the only reason I took off a star.

Eric was great! Very prompt to respond to my service request and was able to fix me in next day and work around my schedule! Prices were very reasonable as well! Will definitely be using this company in the future.

They came, they saw, they conquered. What was a confusing situation was handled quickly and with a great attitude. Helped ease my own tension which alone is a great trait.Will keep in mind for future maintenance jobs!

Eric at All Star was great. My rental home needed a new disposal and he responded quickly, was flexible with scheduling, and was very professional. We will definitely call him again!

Fast and reliable service! I needed my wash machine fixed ASAP and my request was completed immediately. Price was amazing and service was awesome! Would highly recommend !!!

Amazing service, and great communication! I would reccomed to anyone in the area looking for a no hassle repair. 100% going to be in touch in the future!

I needed these gasket arms on my stove top replaced. The guy seemed like he did an alright job and then the next day I went to use the stove and what he put together fell apart. I ended up having to repair it myself meaning all I did was waste my money calling these guys. Worst of all, I tried to be nice about it and called the repair man three times that day to be like, hey when can you come finish the job I paid you for? And each time he picked up the phone, made up some excuse to get off the phone, said he’d call back and never did. Idk if they are all finks but this guy was.

It was a week and a half to have Sears look at my refridgerator. I calledbAll Star and they came the next day. The guy knew within 3 seconds of looking at it that the problem was with the defrost thermostat and had it fixed in 10 minutes.The total charge was close to what Sears wanted just to look at it.This was an excellent experience with this company.

Eric came to my house for a stove repair. Took my $65 and was telling me on 3 different days that he would come back from fix stove. Doesn’t answer his phone or text messages.

I really appreciate all stars response and fast service. I was losing all my food and these guys came quick within two hours of my appointment/initial call. They were able to fix it fast saved my food and it was a very reasonable cost. I haven’t had service like this before and I have never wrote a review. But this company deserves it they were amazing efficient and my refrigerator is now fixed! Thank you so much!

Great service, called him he came to me with in an hour fix the problem and even reduce the price awesome!!!!

Called All-Star Appliance Repair about a baking element not working after being replaced. The gentleman that assisted me over the phone told me that it must be the control board that was malfunctioning. He told me after I gave him my ovens model # what kind of control board I needed. I ordered the control board from Amazon and he even instructed me how to put it in myself. He could have easily come, did it himself and charged me for labor, but he did not. Needless to say the oven is now up and running thanks to his instructions. This act speaks volumes about the type of employees this company has and the great business that they do. I HIGHLY recommend them, and most certainly will be using this company again!

My calls were actually returned!! friendly, professional and advised of more cost effective options than what he may be able to provide. I Highly recommend Allstar

Had a great experience using All-Star Appliance! He knew exactly how to get the job done.

Great service and experience. As an animal hospital, it is crucial for us to have a functioning dryer in order for us to provide what we need for pets. We called All-Star and they were able to come out the very next day. Eric was professional and clear on what we needed. While he was on-site, he even checked out an issue with our washer (completely sprung on him last minute - he was totally calm and happy to help). We were left with a working dryer and solid advice on next steps for our washer all for a very reasonable price. We will 100% be using All-Star/Eric for future appliance needs. Thank you!

Very professional and knowledgeable. Fixed our issue in minutes. Will use again

They were available almost immediately. Very friendly service, courteous. Could not have been faster or easier.

Just like the others reviews... AllStar is living up to their name and slogan. The service was friendly and fast. My 2 appliances are working like new again. Repair man showed on time, knew what was wrong, and repaired both on the spot. Very impressed by AllStar. Thank you.

Great consultation about my microwave repair. Was honest, and recommended I get a new one. Much appreciated... will definitely use again!

I was able to get an appointment for the next day and the tech was incredibly friendly, helpful, and kind. He repaired our oven quickly and was out! Definitely will use this business again if any other appliances need repair!

I paid for them to check out the problem with the fridge. They told me that they would order the part and when I made an appointment for them to come and repair the fridge, they NEVER showed up and NEVER responded after numerous texts. Horrible service!

Eric was amazing!!! He showed up on time, diagnosed the problem with my dryer and was out with the quickness! Very friendly, informative and efficient. I will definitely be calling again should I ever have a problem. They saved me a lot of money completing the repair. He even put my landscaping light back right on his way out! Thanks for your time and the care Eric.

Lightening fast service, very knowledgable and fixed the issue next day!

Eric came over to look at my washer and dryer. He quickly fixed our washer. The dryer had a lot more issues and Eric provided recommendations that were cost efficient and offered great advice! He even offered me a coupon so that I could purchase a needed part at a better cost.

This company is a life saver and saved me money and heartache! I had a deep freezer full of food that I didnt want to throw away. Some of it was just purchased a few days ago. My freezer was not cooling and I sent an inquiry through Thumbtack. Within minutes literally, I was notifed that the tech could be at my home in 35 min!!! He arrived right when he said he would, diagnosed my problem immediately, and my repair took about 15 min tops. I would highly recommend this company!!! Their great customer service is the best Ive seen! Thank you for being so prompt, personable, professional and efficient!! I highly recommend them.

Great experience. They were quick to respond, diagnosis, and secure the necessary the parts to fix our Refrigerator/Freezer.

Incredible Service by the team at All-Star! I had to wait to weeks for BGE to come. I called them and they were out in 1 day. They came with the potential part to fix the problem and it worked! I am so grateful for their service. This will be my go to service. I am cancelling BGE today!

Eric visited my home last Friday and was on time, friendly and efficient. He thought he identified the issue with my gas intake valve, had the part and replaced it on the spot.It fixed only part of the problem. I let him know I was still having issues and he circled back the next week to take another look.Again arrived on time and quickly identified the issue. Presto! Dryer is 100% again. Definitely would recommend.

Eric was great! I had an issue with my washer we couldnt troubleshoot. He answered my call, had me text him pictures of it, and he was over immediately! He fit us in because he knew it was a quick fix, and we are super appreciative! Highly recommend!

So I didn’t actually have service done on an appliance but I did give them a call and I’m blown away by the full transparency and not just trying to take my money. I told them what was going on with my dryer, how old it was and what I thought the problem was. The gentleman I spoke with said he’s sure he’d can fix it but would hate to have me call them back in 6 months because of the age of the dryer and he’d hate to see me shelling out money. If that’s not exceptional customer service I don’t know what is. Thank you !

I had a great experience! It was affordable, responsive and he was timely and friendly. I was able to get an appointment for the next day and the fix was easy. I will definitely use the service again in the future.

Second time Ive had to call for different things and both visits have been great and he got my repair done quickly. And hes so very nice to boot!

Amazing service, thank you so much for the help!!

They have good reviews everywhere you check and Eric is the reason why. Genuinely nice, knowledgeable, straight forward and trustworthy.Got a callback within 15 minutes of entering info in the webform. Scheduled appointment for the NEXT DAY. Very reasonable cost to come out. Arrived during quoted window and within time from courtesy call. Diagnosed the prob, recommended I not do the repair, but I was willing to move forward. Immediately checked for availability of parts. Was able to tell me the part was no longer available and advised against getting the part from ebay.Will def use again and have already sent the contact info to several friends.

Eric was awesome! He was very responsive and worked with my schedule. He arrived when he said he would and quickly repaired my fridge. As a property manager I have dealt with many appliance repair companies and this company is now at the top of list. Also very good prices without huge fee just to show up. Highly recommend

Highly recommended. They went above and beyond to get my washing machine repaired even though it ended up being more difficult than expected. I would definitely use them again!

Top notch experience. Punctual, same day service, very professional and friendly. 5 out 5 stars for sure.

My name is Davon. Last week this guy charged me and my fiancé $65 dollars to diagnose a problem on our washer machine. Upon diagnosing the machine he said it was the sensor and he would be back on Tuesday 1/5/2021 to fix it. He did not come to fix it. He did not return any of our phone calls (when he saw our phone number) and he had no intentions of fixing the machine. Bro is a scam artist. He goes around collecting $65 from people, with no intention of fixing the equipment. I regret not reading these reviews before hiring him. Please take heed to my review so you dont get bamboozled by this guy.

Within 24 hours, I was able to schedule my appointment and have my fridge looked at. Eric came over, quickly diagnosed the problem and fixed the issue. He was honest, candid, and professional. I plan on recommending him to friends and using him in the future for any small appliance concerns.

This was the best repair experience ever! I texted and Eric responded that he was on his way in 15 minutes! When he got there, he was incredibly professional and shared with us that we need to replace our igniter. It was super fast and saved us from purchasing a brand new oven! Highly recommend!

Professional. Quick and call before arrival. Answer other questions that I have while in the house as well. Will use them again

I called Eric because my freezer stopped working. He came same day, within a few hours of my call! AMAZING! I have so much food in my freezer and really wanted a same day appointment.He was able to diagnose and fix the issue in about 10 minutes and cut me a deal on price. He told me to then thaw out my freezer for 8 hours, plug it back in, and I should be good to go! I did just that and my freezer is working again.I also asked him if he could take a look at a dishwasher issue I’ve been having. He gave me some really straight forward advice that I will definitely be trying out.Finally, Eric checked in along the way as well via text. So nice and really appreciated. Highly recommend!

When our washer started to make a grinding noise, I panicked for sure. Luckily I found All Star Appliance Repair after a quick search. They had great reviews and I can see why. I reached out on a Sunday night and they were in our home on Monday morning. Our washer was fixed quickly and professionally. I hope I don’t have to use their services any time soon but if I EVER need help with an appliance, I will be sure to use them!!

Great experience, would absolutely recommend to anyone.They were SUPER responsive, answered all my questions, helpful and professional. Really glad I stumbled upon this company.Seconding all of the reviews immediately below. Had a really great interaction with them, initially talked through the issue over the phone, helped me understand the issue better and helped get part numbers to source my own parts over the weekend. Cannot recommend them enough.

As a landlord you (should!) Always want to fix things quickly for your tenants. Eric received my inquiry (after 6pm) responded and completed the work.within 24hours, oh yeah on the 23rd of December! I will definitely be calling him for any appliances issues.

Cannot express how smoothly working with Eric and All-Star went to get our oven back up and running in a matter of days, even when a major part was needed to be ordered. We used our home warranty company to try to get this fixed, and none of their contracted folks could even come assess the problem for two weeks. Luckily, we were able to convince them to allow us to find out own. Eric diagnosed the problem, had the part ordered, and installed it in less than a week, all while waiting on us to get approvals from the warranty company at each step (painful) and was reasonably priced as well. Fantastic job and highly recommend their work!

I called this am because my refrigerator stopped working overnight. I spoke with Eric. He was so friendly and helpful. He could have come out and charged me a crazy fee, but instead he gave me instructions to try on my own first. He said if it didn’t work, he would come out tomorrow morning. It worked!!! Thank you Eric for your honesty! I will tell everyone I know about you!! Thank you!Amy F

Excellent service and communication! Repaired dryer in mins, educated my husband and I about the dryer. Also, great pricing!!! Eric you are the best!

Eric was fantastic! He found a solution that didn’t require replacing an expensive part.. simply by being creative. Will definitely use again and refer!

Eric was awesome. Quick, efficient and professional. Would 100% recommend him & this company for any of your house appliance needs.

This was by far an excellent repair service call. I called on NYE for a dryer repair and was serviced within a few hours. Great customer service and efficient!

Easy to communicate with and able to work with my schedule. Very professional and competent, honest about the problem and options. Will definitely use again!

I do rental business in Baltimore and it’s always hard to find technician who always come on time and do quality work .I am glad I find this company. I can’t be happier. I will be using them whenever I have issue with any of my appliances.

*** Updated***Eric charged me for the full repair and part on the initial visit. He did not return calls or texts and has not finished the job. Would at least appreciate having the part I paid for. Also wish I had read the YELP and BBB reviews which are poor. Beware**Stove repair completed and appliance working satisfactorily. Upon further investigation I was not charged for part prior to installation.

Very efficient and fair pricing. Respectful and communicated every step which is a big deal to me. I would definitely use this company again

After not hearing back from several repair companies in the area, they called me back and had someone at my house within 20 minutes. They communicated the issue clearly and had my refrigerator fixed within minutes. Definitely recommend.

Eric was absolutely great.. he knew exactly what the problem was with my refrigerator as soon as I its out to him. His response back to me was the same day and he got out here as quickly as possible. I had searched and called so many places and didnt get any call backs and a lot of places looked sketchy. I seen so many great reviews about him and his service and now I know why. I am definitely saving the number in case we have any issues with anything in the future. Thanks again!!

Seriously would give more stars for this all-star service if I could! All puns aside, this was the most pleasant experience with a repair person probably ever. Fast and knowledgeable, and didn’t try to sell me on services I didn’t need, which seems to be rare in the repair business. I cannot recommend them enough, and will definitely be calling All-Star for future repairs!