I arrived just after 5pm and thanks to team Darriel, Travis, and Curtis. They squeezed me in and started right away replacing my drivers side headlight assembly that a driver backed into the night before. Thanks so much for getting me in and out guys. You’ll never know how much I appreciate it.

Terrible customer service. Be prepared to get bent over backwards for no reason and throw money away. Ive never waisted so much time and money pointlessly.

I hate calling for parts... They never answer, they will hang up on you. Ill go to the store and everyone moves like snails. They will just let the phone ring, Ive been there when its happening. They need better management.

I wish I could give them zero star

They fix my truck fast. Derrel was professional thank you have 4 trucks. will bring all to you

Staff told me they could see me the same day. Towed the truck to this shop- big mistake!They dont give updates, been here 2 days now and every few hours they tell me they will start work. Just stringing me along!! Now its the next shift at 330pm that will start the work. (Who knows whatll happen).Plus- they dont even do a courtesy 2 minute drive to a nearby hotel. Literally- 2 minute drive away.The staff here arent happy at all. Most of them seem miserable, grumpy and very standoffish with custumors. You can feel the tension around here.

I cant believe how slow they are !!! I dropped off my truck Friday and today is Tuesday and they arent even close to working on it.what a mistake I made by bringing it here. Im losing money every day. They have no sense of urgency for the customer. never again.Save your time and money and go with your independent shop in town.

Best dealership experience Ive had in 5 years of owning this truck. Travis and curt went 1000 miles above and beyond to get my truck fixed the same day. I had a hood bracket that broke free from the glue on the fiberglass hood. I got there at noon. I brought the new bracket with me. These guys are honest because they reused my old bracket so i could get my money back for the bracket saving me 249.00 dollars and i thought my grill tabs were broken but it turns out i just needed new springs. So instead of forcing me to buy a new one from them for 800 dollars it didnt cost me any extra and the total bill was cheaper because they fixed it without taking my aftermarket bumper or the hood off which saved time and money because they actually charged me actual labor instead of standard 2 hours for job. I am really impressed and if i need work done and am anywhere near here i will definitely be back. Velocity who? Oh yeah thats the place i called to get an estimate and sat on hold 25 minutes without talking to anybody before hanging up. Thank you again travis and curt for your help and hard work

I bought a new truck from here and I am very thankful to Mr. Conrad he is very helpful and honest sales person. I recommend him 100% that you want be disappointed. Better than othe sales person that I met for the first time I think his name was a Curt and he didnt want to waste his time with me.

I was told my truck would be 2 days start time finish when I dropped it off on Sunday. I got a call from Daryl to let me know it was ready to be picked up. Once I paid my bill, Daryl went and pulled my truck around front for me. It is the little things like that which matter. A real class act.

Brilliant service truck ready within two days

I took my Freighliner in July 13 2021 for a DEF issue. They charged me around $1800+.Brought the truck home while on the road the same issue popped up. Not only did they charge me but the issue remains unresolved for something i paid for already & on top of that they refuse to admit they didnt fix the problem the first time.They are rude, and cant fix anything. Dont come to this company to get ur trucks serviced here for anything.

I made a call to the service department with a question in regards to a display warning indicator, spoke with an adviser, he couldnt give the the exact solution without diagnosing my truck. But what he did tell me gave me a good indication as to where to look. The service was helpful, and the adviser was polite and courteous. If and when I need service and Im in the area, this will be my place of choice.

I agree with Max. Last time I was here I arrived in the early afternoon to check in and waited 5hrs ( I did go in to check on status on the repair ) until someone came out did a walk around and then they said that they wouldnt be able to work on it until morning. Its now morning parked inside gate still no service. Nice people, but someone here likes passing the buck. I REALLY HAVE TO REMEMBER TO STOP COMING HERE.

Free coffee, tv waiting room. They got my truck done ahead of schedule. Thank you Bakersfield truck Center.

This place is so busy, takes to long to get your truck back !!

Ryan Miller is VERY helpful and has been there for us at Mahal Bros. We appreciate you Ryan!

I want to take this time to thank Travis Sudsbury for giving Great customer care and service, we had an accident and was on jobHe and the team got us in and out in timely manner. Thanks so much.

Only for Parts department, very Helpful

Calling them for almost 2 hours no one’s answer the call all staff are lazyy at night shift all employees need to change at night shift need better staff

Do not waste your time and money at this location they try waste your time and money for very less things!

Got a windshield on my freightliner replaced in about 10minutes. Very professional mobile service 👍

I towed my truck to this facility two day before and was diagnosed for having a fault with a sensor and a pig tail but the truck was repaired today and over all it took 48 hours for this job. I mean it was A BAD BAD experience for me.

Good customer service 👍

Visited their website and inquired about a truck or two. Waiting for a response.

This place needs more counter help waited over 1 hour for a part and only 2 people in front of me

Nice placeHappy people

Very slow service. 4 days just to diagnose

Plenty of merchandise for all makes of trucks and trailers, and very clean and polite employees.

Always have what Im looking for.

I love this place because mr Rick very professional and helpful

Was pretty disappointed with how long it toke to get my truck fixed the guy that was supposed to be working on it got upset and was sent home and I had to wait even longer with that said it toke 48 hours to have a DPF pump installed.

Had some pickups but overall great. Thx guys

Everytime I HAVE to come in here for a repair they always take forever for a quick fix. Im not the only person who has sat in thst lounge wondering why its taking so long.Other then that, they have parking, vending machines. Hotels near by.

PARTS DEPARTMENT I UNDERSTAND HOW BUSY YOU MUST BE HAVING TO HANDLE DELIVERIES CURBSIDE PICKUPS AND ETC BUT WHEN SOMEONE CALLS IN AND IS ON HOLD AND LISTENS TO THE MUSIC FOR ABOUT 10 MINS ALREADY AND IS TRANSFERRED SAYING 3 MINS OR ETC AND THEN YOU ALL ANSWER AND WE CAN HEAR YOU GUYS TALKING TO A CUSTOMER AND THEN JUST HANG UP THAT IS SO FRUSTRATING AND UNPROFESSIONAL. I KNOW THAT THIS IS A PART PLACE AND IT DOESNT REALLY MATTER BUT IT DOES TO ME AS A CUSTOMER AND NOT ONLY FOR PARTS BUT ALSO SALES. IM JUST SAYING MAYBE A LITTLE MORE COMMON COURTESY BECAUSE WE ALL HAVE BUSY LIVES TO ATTEND TO AND WE JUST WANNA GET IN AND GET OUT TOO. MAYBE YOU GUYS NEED TO HIRE SOMEONE JUST TO LOOK UP INFORMATION OR MAYBE THE CASHIER OR RECEPTIONIST CAN HELP TO WILL CALL OR LOOK UP PARTS OR MAYBE HIRE ANOTHER PERSON TO HELP WITH THE PRESSURE OF ALL THE FOOT AND TELEPHONE TRAFFIC.

They told the office that there was no delay and Id be in right away. Repairs didnt start until the next day. While replacing def dozer, found needed new awning. So they put it back together, pull it out of the shop, and wait til the next morning to send the est, even after I told them to send it right away so itd be in the office for approval and returned before they opened (main office being central time). And now theyre saying that they might not get to it until this afternoon.

They have everything ready that you have to take care of

👍

Great service and friendly staff too.

They are good guysDelt with respect

Amazing customer service.

Took my motor home in for service. They done an excellent job and fit me in between others so we could stay in our motor home, at a near by campground. Our head man in the service department was Travis he went above and beyond to get our things done for us. I would recommend this place to anyone that need work done. Thank you Bakersfield truck center and special thanks to Travis

Its a freightliner better than OntarioLess people and faster service but still close to Los Angeles

I bought my first truck and they made Me feel comfortable by answering all my questions thank you so much I highly recommend it great experience great people Keep up the good work👍👍👍👍

Friendly staff, but work performed had no results

AWESOME STAFF, past couple times I have been fixed me write up. Appreciated the Help. Thankyou

Long lines, parts phone line never goes through to a live person.

Great group of people there. Professional, reliable and honest.

Best place to buy trucks parts....

Came here to check out the Western Stars they have in stock, Conrad, the sales rep I dealt with was friendly, and very informative about the few questions I had. Would recommend coming here if youre looking to buy a truck.

After Telling them my name 3 times and spelling it out to them they still spelled it wrong... Guys in parts just need to chill and listen to the customer more instead of rushing us out the door.. I used to work there years ago and it is totally different now. Not aure if its better or not.

Excelente Customer Service!

Good people

Love that the parts department is open till 12 am

Huge kudos to the outstanding technicians at this shop. This was the fourth trip to a Freightliner repair facility with the same set of symptoms and someone finally diagnosed the problem correctly and returned the truck to a serviceable condition. I highly recommend this place! :-)

Here for three days and still cant fix. A god forsaken sensor

Truck has been in this place for 6 days for a radiator, the problem here is that if a tech works on a truck when he gos home the work stops till he comes back the next day. Im from out of town so Im at the mercy of poor management of techs!!!!!

Thank you freightliner for your fast work and response I have regen problem I was totally very sad because my trailer is loaded truck was give me the hard time I talk to my friends they said if you go to the dealership they waste your alot of time and moneyBefore I i go to the dealership I thought they will take a along time to work on my truck even i thought they said we can check your truck by Monday but when I gave them to my work orderthey said we can work on your truck Afternoon i was very happy for their response and my truck is ready within a dayBottom line is m totally satisfied from my homes💪💪💪

Slow Staff In PartsAlways have to Wait 30-45 minutes to get partsBut thay are doing good Job 👍

Bad service👎👎👎

Slow slow slow

Great parts mgr thanks greetings from chicago

MR TED and Jess Both is very friendly and helpful If you have any questions about your truck warranty just ask them they will tell you right way Thanks

Very satisfied

Great customer service

Down waste your time and money with this dealer they just keep replacing parts until miracle happens and the truck gets fixed, no updates as well

Went in for an estimate from the deer attack.Half hour waiting for travis to get off a personal phone call while standing in front of our truck. Less than 10 minutes looking at the truck. He told us estimate ready by afternoon...nope... next day at almost 4pm.

It was goodJust no inventory for western starBut it all last 4 dealerships

RICHARD IS ALWAYS SO HELPFUL FINDING PARTS FOR ME AND WORKING HARD TO ENSURE WE GET THE PARTS NEEDED TO GET TRUCKS BACK ON THE ROAD. IT TRULY SAD THESE GUYS ARE PUSHED TO THE LIMITS BY CUSTOMERS WHO BELIEVE THAT THEY ARE THE ONLY CUSTOMER THEY HAVE. MORE PEOPLE NEED TO LEARN PATIENTS. KEEP UP THE GOOD WORK RICHARD, KURT AND SILIACE. WE AT ERICS APPRECIATE ALL YOU DO FOR US.

They are always friendly and fast about getting parts, theyve always had what i need in stock also.

The people are very helpful and friendly, that is the most important to me

Great place in general, but they didnt have a full stock of coolant hoses I needed.

I like calling parts for will call pick up, fast and friendly staff..

If u have account here they charge to less money otherwise they charge overpriced on each item 15$ to 20$ .. they always refused to give part numbers for any parts they said our managers said don’t give part numbers to customers bcz shop around other dealers for cheAper part price .....

Fast service

When looking for a DOT inspection they got both our water truck and rig in and out! Thank you! Great service, quick and painless! Bakersfield Truck Center has it all from sales to repair to inspection duly a one stop shop for all your trucking needs! If you ever need something this is the spot to stop!

Great quality cheap prices. Cant go wrong with this place

Not very customer friendly. Acted as though I interrupted dinner when I called during regular business hours. Wont bother them again!

Great service department who specialize in freight liner they have parts sales and service if you need help with your big rig or just need to get a tune up

I was in Thursday 11/15/18 at 7:15am on a called in company repair to fix my Jake brake. A sensor went out and I needed a new gear shift selector. At a previous Freightliner dealership, they held my truck 9 days between initial diagnosis, part ordering, and the actual attempt to fix the truck.I was bracing myself for a lengthy wait time. I went to the driver’s lounge and told the service advisor I would check back in a couple of hours. I did and he said it was a sensor and gear shift replacement repair. From my previous 9 day debacle, I was prepared to pretty much get a hotel room at the end of the day. Again, it was only 9:30am.11am rolls around, and the service advisor calls me down from the drivers lounge and says I am all set and ready to go!Service advisor was pleasant, clearly communicated the problem, and the mechanics did a fantastic job getting my truck done in a timely manner.

Is a great place find open at this the of the night with variety of truck parts.

I arrived at 0730 checked in asked the service advisor when will my truck be looked at replied later on today later on today was me going to ask the night service advisor was my truck in the shop he then checked to see where it was in line and the truck was pulled in at 1100pm for an assessment. No communication between services advisors and the customer but a lot of broad answers when you ask questions as if you should have known our process even though it is your first time at the facility.

Bad customer service, when u call they never answer ur call. I won’t go there if there was an other location of freighter parts.Needs to be more professional for service and be nice to the customers.

Great services and they are the most helpful people you may find. My husband was broken at the weight station on the I-5 South Bound, Bakersfield, CA and we needed a part, radiator, in order to continue the trip. They sent a delivery to us at a very generous charge, Say, a sales employee that works in parts help us to solve the situation asking his manager to make an exception for the delivery . They save us $500.00. I would highly recommend to use Freightliner instead of TA that is near to them. From a very satisfied customer. All States Team Corp

Beautifully well equipped, tiny lounge, no showers, took two and a half days to.look at my fifth wheel. Also, if u plan on sleeping in yr tractor ask first. Im not sure if they allow that on company property

These people are crooks. I would give zero stars if I could. Take way too long for anything, mess up jobs constantly, miss deadlines, are rude and charge excessively every chance they get. I would recommend going almost anywhere else unless absolutely necessary. Thumbs way down!

I stopped and get some parts.. Richard was the guy helping me .. at first he was like mad maybe it was to early for him but it was ok .. lady at cashier she needs to smile lil more .. it is all about customer service..

Really nice workplace with really good guys working out there with good work ethics,a big shoutout to the parts guys sal,jim,hector,Than service guys there is this one of our girls wont just say good about here for the sake of it but for the work shes doing,well spoken and making a lot of our work easy out there interpreting for all the punjabi guys out there,a special thanks and shoutout to her,if i am not wrong her name is jess.Keep the good work up guys! Much respect all the way to all of your hardworks out there

Nice people, They always have what I need in stock. Repair timing could be very long though.

Very very slow. Took them 3 weeks to do a 3 day job on my motorhome.

Excellent service guys, your appreciated more than you know.....not all truck centers carry the important products 😊

This place lies and doesnt know what they are doing. They make you feel like youre a no body and you dont know what youre talking about. Sad very sad when these companies and owner ops spend so much money there or any place to get bad service.

15 people wanting to cash out, but have to wait to be helped by service.. 20 min of my life I’ll never get back!

Wish they were open 24/7 line too big even though they try & have like 5 person helping all the customers

Good service but always backed up full of trucks

The young man with glasses about 53 who helped me was kind and very attractive, smelled great and dressed professional... Will be coming back here, but not only for parts (;

Good service. Just VERY busy so repairs can take a while due to back log.

Only reason you should bring your truck here is if you want week off... I understand that it gets busy but don’t lie to the customers... I brought my truck in for an a/c problem they said it would be ready in 1 1/2 to 2 days it took 4 days not only that but when I brought the truck in I asked if the problem would be covered under warranty since I had only bought the truck a month prior and they said yes we’ll I got a call around the 2nd day saying that the issue wasn’t covered by warranty so I told them fine I’ll go pick it up and fix it myself well when I show up in the 4th day cause”they had to put it back together” they told me they had fixed the issue and charged me the labor and parts... I was trying to avoid paying an arm and a leg... a week after I took on a trip to Texas the a/c stopped working again and I really don’t wanna take it back

Very disappointed with this place. took them 2 days to realize that they dont even have a part in stock. The service & parts department dont communicate with each other. Avoid this place especially on the weekend.

Evedyone is quite helpful and courteous however sometimes they get busy and you may be in there a minute