Buying a truck at Jim Burke Ford was a great experience. The salesman were patient and not intimidating at all. I really want to thank Hector for all of his help during my truck buying journey. The sales room is very nice and clean with all of the newest technologies to utilize while shopping for you new ride. I highly recommend them if youre looking for a new vehicle.

I reside in Colorado and recently purchased a new F-150 Limited from Jim Burke Ford!!Even though I am over 1500 miles away - The process was very easy and I completed most of it via text with Rick Robles!! Rick is great and is very responsive and true to his word. 5 stars all around!!The title work was lost by the county in Colorado and Sandy Morales with Jim Burke Ford was very great in supplying anything we needed, 5 stars again!!I will definitely purchase from Rick and Jim Burke Ford again!!

Went to Jim Burke in June to purchase a leased truck and worked with Alex. He actually got us into a new lease and took good care of us.In July I talked to him about another truck and ordered one. Alex was extremely helpful throughout the order process. The new truck will arrive this week and Alex was amazing in tracking the keeping me updated on the progress of the new truck trough the build.I highly recommend Alex as a sales person to work with if you need a new or used vehicle.

The Ford dealership and their employees made my experience stress free. From the moment I arrived to drop off my nephew’s car for repair to the moment I picked it up. The service writers were extremely helpful and courteous. I was so happy they were able to get the car in earlier and fixed. Thanks to all for great service.

We have bought many many cars and trucks at Jim Burke Ford over the years. Today was smooth and pleasant as usual. It was nice to catch up with Gary Ruiz whom we bought our first car from many many years ago. Ryan who took care of us today, was pleasant and answered all our questions and explained things very well. We thoroughly enjoyed our time today and we really love our new Ford Edge.

Steven McLaughlin went above and beyond to make sure My Father (an Air Force Veteran, recently released from hospital) was taken care of in his fragile state. He treated him so Amazing, helping us both feel great about our transaction and leaving no question unanswered! Our family will no longer purchase or lease from Ford Valencia (Never!) ITS ALL ABOUT JIM BURKE (Steven’s at Gasoline Alley in Bakersfield if you’re looking for Excellent!.. service) Family style dealership you can count on! Jim Burke Ford is AWESOME, Thanks again!!

Trading in my vehicle at Jim Burke on Oak was an absolute breeze. Jonah was an outstanding salesman, and made the entire process very transparent. There was none of the let me talk to my manager kind of conversation. The price was set, they stuck to their word, and the process was about as pleasant as buying a car can be. I highly recommend seeking out Jonah if you are looking for a new vehicle at Jim Burke. Also, Gary in finance was exceptional. Again, transparency was the name of the game. I didnt feel like I was being overly upsold. The whole process took less than 2 hours. Would recommend.

Let me preface this by saying, I HATE BUYING CARS. However, that is not the case anymore!!!!! I went to Ford and what an amazing experience!!!! They have such a good reputation and now I know why! My salesman was Alex and he was amazing! He was not pushy, made sure I was comfortable the entire process. He was informative and patient. Ford is truly a family oriented company that cares about their employees and the community. I have never had such an easy and wonderful experience! From now on, I am a forever Ford (that should be a hashtag) and will see Alex every time! You wont be disappointed!#foreverfordfamily

Ive purchased a lot of cars in my life. I hate the process. I hate the back and forth with folks at the dealership. I hate waiting there. At this point in my life...if I have to be there longer than an hour...I wont bother. I know what I want and hate getting the run around. This is the normal feeling at most dealers (if not all) in California. I started my journey to purchase my first ever F150 Hybrid PowerBoost. Every single dealer was doing massive markups. Ridiculous at some points because there were plenty of trucks available. I just wanted a specific trim and color. After looking all the way in Reno NV for the lowest markup, I found something about a Jim Burke Ford dealer in Bakersfield. I sent a note and got a response from Hector. I triple looked at it and was shocked. Every single quote on the same type of truck (with less features) was close to 20k or 30k Out the door.... And to see a true to honest MSRP + tax (thanks Cali), I immediately told Hector that I wanted this truck. We dealt with everything via text. Everything got approved and was ready. I took the drive out to Bakersfield from LA (about 90 miles) and was met by Hector where my truck was waiting for me. I had never met Hector so I shook his hand and said...is that the truck? He responds with Yes, thats thats your truck. After that, everything was smooth and we just had to sign our paperwork and that was it. Hector is awesome and super busy so I do appreciate the time he took to explain some of the features and setup my Ford Pass on the truck. And I say hes busy in a very good way. Ive been at dealerships where salesmen are waiting for hours or people dont want to deal with them. Hector literally had people coming up to him thanking him on past purchases. Again, amazing. Everyone at the dealership was very nice and polite. Including the finance department! A+++++ all around. All dealers in general should learn from this dealership. Good and honest selling of vehicles will bring you more customers. Hector is a beast and im glad he helped me purchase my first F150 ever. I will definitely be coming back for any future vehicle needs and if youre reading this review... you need to come here! Best in all of CA. Thats for sure! Thanks Jim Burke Ford!!!

We had a warranty issue and Rick Robles and the staff in the body shop took care of theproblem and set an appointment for us to bring the Explorer in. They completed the work very efficiently and did a great job. The honesty and integrity of Jim Burke Ford and their staff are unmatched by any other dealership I have dealt with. Thank you!

I had a great experience buying a used truck with this group. Very nice people, no high pressure sales tactics, no games. I love the truck and would highly recommend Chad, Jonas, and the team!

Poor service Service department doesnt know their head from a hole and they promise me a time and kept my truck it truck over 36 hours for an oil change I will never do business with timber Ford again I give them -100%

Rick was fantastic! He was very friendly, profession, and thorough! Thanks guys, love my new explorer!

I called Jim Burke Ford and spoke to Alex Barrios who has sold me a truck a couple of years prior. I explained to him my needs for another truck and asked him what he had in stock. Knowing the shortages on vehicles, I knew it was going to be tough to find what I needed. Alex was able to locate a truck that fit my needs perfectly, did a dealer trade with another dealer and had all the paperwork done prior to my arrival, and in a short period of time I was out of there with a new truck.I highly recommend Alex for any of your vehicle purchases. He is a pleasure to work with.

Excellent service by Rick Robles at Ford. He helped me to purchase a brand new Ford Ace sport. Thank you so much for the excellent salesman.

I have been coming to this location for ten plus years. I’ve had multiple fords. I started taking my newest vehicle to this location and I’ve had multiple issues. I’ve been there 3-4 times doing brakes. There’s issues every time. My car is there for 8 plus hours each time. The manager is the only one that can seem to semi fix my issues. Everyone’s nice don’t get me wrong but I will never take my car there again. I will go to another dealership because I am over this. And today when I picked up my car I found a chip out of my windshield. I’m so unhappy and it really ruins my day off.

I get amazing service every time I go to Ford! They’re very patient with locating the problem in your vehicle and repair it quickly. The staff there is great as well! 5 stars keep it up :)

My service appointment today was fast (and usually is), the staff are always friendly & helpful, and the lobby is a comfortable waiting place. They do a great job on my car at reasonable prices. They recommend the services that are truly needed and don’t push any that aren’t.

I have purchased multiple vehicles from Jim Burke and they have always treated us right. My most recent purchase was a 2021 Bronco Badlands 2dr, which was reserved 7/13/20, ordered 1/21/21, and delivered 10/22/21. I worked with Ryan Haught the entire process. Ryan kept me informed and answered any questions that I had during the entire process. They stated in the beginning that they would honor the MSRP and that there would be no additional dealer mark-up. After hearing horror stories of other dealers sticking it to customers by charging upwards of $10k on custum orders, I began to worry. Jim Burke stood by their word and did not add a single cent to the price. I now have my Bronco after a 15 month wait and the ease of the deal just made it that much sweeter.

I was partnered with Kaycee and was very happy about this! She kept in contact with any issues with my car and delivered prompt answers to my questions. She was super helpful! And made my experience with the dealership an enjoyable one!

Such friendly great service. Nicole Martinez was the BEST salesperson!! So friendly and knowledgeable. Loved the entire experience. The whole team made my experience so seamless. And I love my new car!! Thank you Jim Burke Ford!!!

I had not made an appointment, so we dropped off my F150 for routine service. The person at the in-take counter was very polite and efficient.We got notified about 2-1/2 hours later that the truck was ready. Easy and timely!

The Ford mechanics did an awesome job on my f150. The master cylinder went out on my truck and they left it even better than the way it was when I bought it brand new. Thank you to everyone that worked on it.

Elmer at the service appointment coordinator office helped me with all the questions I had with what was going on with my f-150, he got my recalls and every concern I had with my truck, I know he’s not an advisor but the answers he was giving to my concerns shows he knows his way around cars. He was very friendly and helpful, I’ll definitely keep coming back here for service, wait times are long but that is to be expected with everything going on in the world you guys are still providing excellent service.

Was there with a friend as he got his car serviced. I may not be the best kempt guy in the world but they constantly treated me like I was a homeless threat and refused to help and told me to go to ford.com after I inquired about the possibility of buying a car. Will go out of my way to not go to this place if I end up getting the Ford I am considering.

Rick Robles was very quick to respond when inquiring about a truck from the internet! Very friendly, courteous, and helpful! Even came in on his day off to make sure we get pick our truck up! We are now owners of a new Ranger!

Love working with the team here! Carlos, Lowell and Chris are all amazing to work with. They have great communication and customer service. Ive purchased several vehicles from them and theyve been great every time.

Very friendly and helpful thanks again for the good service

I took my 2018 F150 for service and get my transmission looked at. Kaycee was my service writer and she took care of my truck and kept me updated daily and if she wasn’t there the other service writers kept me in the loop. The truck was don’t and ready to go in a few day (4). The trans shifted better than factory and I never had a four in my mind about hooking my toy hauler up and going camping the weekend after I picked up my truck. I am now a long term customer with them and will be for a life time. Thank you to the techs and the writers for everything you do.

Fabulous selection Everything I was looking for Makes Models and the right selection of rims To make your model stand out from the crowd.

Alan helped me on the phone, found my vehicle that I was inquiring about and placed a hold on it until I could get to the dealership since I was over two hours away. He arranged for the car to be cleaned, filled with fuel and moved into the shade with no obligation on our part. He informed salesman Hector about what we wanted and to be available. There was no back and forth over our trade in pricing. I brought in a quote I had got online and they honored that. We completed the paperwork and were on our way! we had missed a couple of items when unloading our trade in and Hector called us right away so we could return to get them without much delay. I was impressed with everyone we dealt with.

Ive been coming to this dealer for 3 year now and I like their hospitality and honesty they do a great job thx.

The desk staff are polite and professional. My vehicle was finished within minutes of my quoted time. I know I pay a bit more for regular service than I would going yo another oil snd lube shop but I feel it is worth the extra cost to have the crew at Jim Burke look after my Mustang.

I purchased a new 2021 Ford F -150 truck yesterday on 7-29-2021Jonah the sales guy was very professional and not your typical salesman. He was sending me all the information on the trucks that were coming in soon. Jonah got in the one I wanted and called me immediately. I went down to Jim Burke FordAnd had a great experience the whole way through it was definitely later back and no pressure dealership I give them all a five star ⭐️ Professional and great customer service thanks will purchase there again!

My wife and I stopped ​by on our way back to NorCal from L.A. because she has her heart set on a plug in Escape hybrid and wanted to see one in person. They did not have one on the lot, but Ryan took the time to search for one for her on our route home so we wouldnt waste our time stopping at other dealerships that didnt have one on site.In the meantime, I was outside drooling over the 2021 F150 King Ranch 3.5L Powerboost that was sitting outside. Ryan asked me if I wanted to check out the inside, and we ended up taking a test drive. We were in my 2016 F150 2.7L EB, and I asked what theyd give me as a trade in for my truck. We were able to agree upon a deal that I felt was fair and I was comfortable with, and we ended up driving home in my dream truck.The whole time, we felt no pressure, and Ryan was nothing but helpful. He was very knowledgeable of their products and was a pleasure working with. Even Chuy, the finance guy, was chill and great to work with.I highly recommend Jim Burke Ford. If they dont have it, they will help you find it. Oh yeah, no added dealer markup!!!

Took care of our recalls and got our power steps working again. Nuncio took good care of us.

I bought a $40,000 f150 from them only a few months ago. Got sold on it being Ford certified. The third break light on the back had a bulb malfunction and melted. Despite the promised bumper to bumper coverage, it turns out this isnt covered. Its really only a power train warranty. Typical car sales bait and switch. This was my first purchase from Jim Burke and will also be my last. If the warranty is garbage anyway, I might as well buy from an independent used car lot where I dont have to pay enormous overhead in the purchase price. Very very disappointed.

Honestly, it was such an pleasant experience purchasing a new vehicle from Jim Burke Ford. Jonah Vancuren was the man we needed! He went above and beyond to help with anything and everything we needed. I highly recommend him!

Staff very friendly and very polite. Explained to me the process and the waiting time on fixing my suv and also I would get a call on progress on my car. I would say that they were very professional and I would recommend them to all my family and friends. Thanks

Mr.Hay at Jim Burke Ford at the auto mall went above and beyond to make sure I was a happy customer. I want to give Mr.Hay a big thank you for all his help.. also thank u to Lindsey!!!!

We go there for all of our service since we bought our truck from them. The Quick Lane is great! I am hard of hearing so Im not sure if her name is Misty or Missy. She is great. My wife usually takes our truck in and Missy or Misty helps her so much. Shes a keeper. Your service very good also.

I had never used Quick Lane before. I know cars and the mechanics of them so as watched, from a distance, I was happily impressed. The Technician was through, methodically, accurate and clean. I had the Works done, oil, filter and full inspection. My truck just hit 100k miles and the services they suggested were items I intended to have done anyway so they werent trying to sell my something that I didnt need. Using genuine Ford Parts provides confidence. Im going back tomorrow to have all the other items done. Highly recommended.

This is my second lease and they did an excellent service. Francisco located the truck I wanted and made it a seamless process.

Considerate and timely. Used the quick lane and was in and out right about an hour.

Decent service, wouldn’t work on price of vehicle at all, not even a military discount. Finance didn’t seem to know what they were doing, after I told them what needed to happen. Still waiting for my extra key to be shipped to me as promised. Absolutely avoid this place. I purchased a vehicle from them and it was delivered to me a couple hours away. They salesman was great however the paperwork was messed up among arrival. They contacted me informing me it has to be redone and sent back (sure no issue). Now I sent it back and missed a couple signatures which none of this was my fault in the first place. Now I’m being told if the paperwork isn’t returned to them in 72 hours the vehicle will be repo’d. Again the paperwork issue wasn’t even remotely my fault it was the incompetent finance department. AVOID AVOID AVOID

I had a great experience at Jim Burke Ford oak street. Ryan my sales man was awesome. He spent a lot of time showing me how to use my new Bronco. So glad I stayed in town to buy my car.Diana Foy

Jonah in sales was amazing. Hands down one of the most simple and easy car buying experience.

Lindsey Spurling was great, she kept me informed of the service on my Super Duty. Glad to have it back. Keep up the good work.

Great work and quick return of vehicle. Staff are always welcoming and friendly.

Getting service at Jim Burke Ford makes me feel like Im a burden being begrudgingly accommodated. I just took my Escape in for its first service and had a couple of things I wanted checked out but that didnt happen. My past few new vehicles have been Toyotas, I knew Toyota service was easy to use and just assumed all dealers were as user friendly. At Toyota you pull into THE service center, check in with a service rep who notes your concerns. Staff takes your car to the different shops while you either enjoy coffee and donuts in their lounge or are shuttled to work or home. At Jim Burke the customer gets to transport their vehicle between the different service shops until correctly guessing the location of their appointment, the service provided is for a single issue. If you have more than one issue you will be making appointments for each issue. It is cumbersome and unwelcoming.

Great place great people and best of all the mechanics do a great job. With out Jim Burke Ford I don’t know where I would go for my vehicle needs

The purchasing process was seamless and Nicole helped every step of the way. I would recommend Jim Burke to anyone looking to get a vehicle.

Corey, my advisor and his manager Tom provided great customer service, they were empathetic to my concerns and frustrations and were very helpful in resolving my concerns. I am grateful that they care enough to actually help their customers and do their job well. I am also thankful to Ford for doing the right thing by their customer and helping me with my problem.

Im So please with the service Ana provided me at Jim Burke Collision. She was very polite, friendly and updated me with my vehicle raport process. Thank you to all that repair my Audi.

Service guys were very helpful and kept us informed. Cory and Elias are super, great attitude too!

This is, hands down the worst dealership Ive ever been to. Theyre very nice and pleasant when kissing up, in order to buy a new car. Once you do, youre stuck with them, and thats a mistake I will never make again. The service drive is horrible, they are rude, and dont listen to true concerns, theyre only about what makes them money, and not what makes customers happy. Do yourselves a favor, and stay away from any Him Burke Ford in Bakersfield. 5 thumbs down. 👎👎👎👎👎Please dont reply with your already pre-written apologies, and your do nothing about the issues fake concerns.

I had a great experience. Alex was wonderful and knew what I wanted and made it happen. I would definitely recommend. Also the finance person I think her name was Catherine got me in and out timely.

Great buying experience! They had a great selection of used trucks. I would recommend them to everyone.

Thank you for your great service on my vehicle employee was very nice and helpful.

Elias Munoz was the service advisor on the repair of our Winnebago RV. He was very helpful throughout the process and kept us informed and up-to-date on the status of the back ordered parts.We greatly appreciated his kindness and knowledge and, of course, the quality of the repair and the speed of the repair after the parts arrived.

From start to finish, Kaycee was outstanding. Honest, knowledgeable and great communication throughout.

Thank you so much for fixing my car so happy that you had the time again thank you

My ford and Lincoln vehicles have needed few repairs, when I have found it necessary to schedule service I have been happy with the service I have received from Jim Burke’s Oak Street location.

Just want to say i had the best treatment ever Ford really came through i got a real good deal on my truck thank you ford

When my mechanic told me that he couldn’t find the issue with my AC unit, he told me that I would have to take it to the Ford dealer mechanic. I cringed because the Ford mechanics are a rip off. They overcharge for labor at $140/hr. That’s absurd. My bill was $500, while $450 of that bill was labor. Over the last few years, my Ford Fiesta has been giving me electrical issues. I’m so dissatisfied with Ford. I do everything I can to avoid bringing it to their dealer mechanic. I’m done with Ford.

I am extremely happy with the service I received at Ford to service my Ford Explorer. My fan would not stop running and they took my car in immediately and checked it over to discover it was most likely a relay switch. After diagnosing the exact problem, Ralph, who I believe was the Service Manager, gave me the best service and I was very happy and within just a few hours my car was fixed! Thank you Ralph for your immediate attention you gave to my car to get me on the road again; I appreciate it so much!

The representative let me know how long it would take and helped me get a Lyft, paid for by the dealer. The fix was done when the rep said it would be, and everyone was super friendly.

Dear Ryan HaughtI just wanted to write a quick note to say thank you for your honesty,dedication and for going above and beyond while selling me my new Bronco.You made my buying experience pleasant and non stressful. I reallyappreciated the fact that you honored my requests during our transaction. Iwill definitely recommend you to my friends who are loving the Bronc! Keep up the excellent work👍🏻👍🏻👍🏻👍🏻👍🏻🇺🇸

Both times I have had my truck serviced it has leaked on my driveway from the drain plug. The last time I had it serviced I took my own oil and I noticed they put 4 gallons of oil (16 quarts ) when it only takes 15 quarts. The manager had the tech adjust the level. I then asked the manager if they checked the air cleaner so he checked it and it was full of dirt and a mouse had been chewing on it in the past. Obviously they hadn’t checked it the time beforehand either. Not too happy with the, “Quick Lane” at Ford!

Friendly staff. Very helpful. Only down fall, they say theyll call you when your order arrives, but do not call you. Just be safe and call to check on your own. Great prices. Fast overnight delivery. Very happy with them. Wont go anywhere else for our truck parts.

Jonah V. is amazing! He made my experience enjoyable! Doing business with Jim Burke Ford was a breeze! Would highly recommend!

Staff is very nice & they get the job done. Thank You 😊

Francisco was very helpful and got me a truck I had been looking for for quite some time! Thank you to everyone at Jim Burke for all your help!

Came in from Maryland had the check engine light come on .they fix it and then found I had a bad battery. And fix that. If you are from out of town and your ford has problems stop at Jim Burke FORD they will treat you right.

Thank you Elias in the service department at Oak for going above and beyond to coordinate my car care and me. You were so pleasant and helpful with all of my questions. Before I got there to drop off my car, you had a rental reserved, my car ready to go back and you gave me phone updates along the way. Let’s not forget that when I dropped off and picked up my car, I got there 10 minutes to closing time. You didn’t make me feel rushed at all. You also coordinated my vehicle repair, service, and detail to be done at once so that my time was respected and maximized. As if it couldn’t get any better, your recognized that this car is more than a car to me, it’s my family’s vehicle and I really felt like you treated my car as if you would want your car to be treated. Thank you for your excellent customer service! I hope to work with you again in the future.

My wife and I are located about 4 hours away and we saw one of their used vehicles on Auto Trader. We emailed and they have been keeping in constant contact ever since. We had the pleasure of dealing with Nicole Martinez and she never made us feel rushed, pressured, or was she trying to forcefully up sell something we didn’t have the money for.This was our first time ever purchasing a vehicle that we had not seen in person, and she FaceTimed us and showed us all the minor scratches and was honest with us with her opinions and very personable.They said they could deliver the vehicle for free to our front door and if we didn’t like it, we could turn them away and it’s done and over with.My wife and i have gone to multiple dealerships in person and have not had the best interactions.We haven’t received the vehicle yet as we are about two days out from it being delivered but at this point in time they’ve been awesome to deal with.

I came in yesterday to have a couple of recalls repaired on my vehicle and Elias Munoz was the gentleman who assisted me as soon as I arrived. He was very helpful in getting my vehicle ready for its repairs. He was very kind and helpful, explained everything that I needed to know and his customer service was absolutely amazing . I would definitely rate that a 110% after letting me know it would be done by that afternoon I was happy. He was so kind to ask me if I needed a ride and when my vehicle was done just like he said it would he asked me again if I would need a ride to come pick it up. Im very happy to say that overall he did an outstanding job in taking care of me and my vehicle. So thank you very much Elias Munoz i appreciated you and would recommend you to anyone i know and to anyone I may not know. Sincerely Virginia McClain

Everything went very smooth and in a timely matter Thank You Ford.

Very helpful sales staff, Hector was great in helping me get into a great truck and made the process very pleasant.

We recently bought a new car at Jim Burke on Oak Street. Hector Arreola was our salesperson. He was helpful and knowledgeable. He made sure to get us the best deal available. I recommend him highly is you are looking for a Ford vehicle.

Well, I finally made the jump from Chevy to Ford and I couldn’t have picked a better dealership to do it. I had a very smooth and easy process at Jim Burke Ford. My sales rep Ryan DeCarolis was great and made sure I got everything I needed and worked with me on a good price. He even threw in a couple extras. Just a pleasant experience all around and I definitely recommend Jim Burke Ford.

All of our cars have been bought here at Jim Burke Ford, since we moved to Bakersfield. All our experiences have been great, but by far this was the BEST. Jonah has an outstanding customer service attitude. Right down to financing a total great job by your great staff. Thank you so very much.

Salesman Rick Robles/ Jim Burke Ford - Baketsfield, assisted us with a purchase and trade-in. He went out of his way to be helpful and was very knowledgeable about his products. Highly reccomend!

Extremely helpful in getting my car fixed under warranty and getting me into a rental so I could make it home.

Just bought my first 2021 Ford Explorer from JBF after over five decades of driving other brands.It was a good experience and the help and straight forward attitude of Alex Barrios went a long ways in making the decision.I will be recommending Alex to family and friends if they want to take the pain out of purchasing a car.

Wasn’t even expecting it to go as smoothly as it did.. My salesman Hector Arreola and Dan Smith made this just the way I needed it to go.. Seamlessly easy .. I’m still in shock 🙈 now I’m the proud owner of a 2021 Ford Ranger.

Hector Arreola is your person to contact at Jim Burke Ford. I sent an inquiry through the website about 2 weeks ago. Immediately after, Hector sent me a text and voicemail offering his services. We had a specific make and model in mind beforehand. Hector allowed us to take our time to do our research without rushing us into a deal. When I finally got around to focusing on getting pre-qualified, he sent me a link for the online application. It was fast and easy! He also provided a list of any documents or paperwork we needed to enter into contract. He even made sure the truck we had in mind was on hold so it was available for us to view the day of sale. Hector was hands on with each one of his customers and it shows why he’s one of the top sales leader in the last month. Also wanted to commend Catherine in the Finance department for her thoroughness and patience. Overall, this was such a pleasant car buying experience!!! Thank you Hector and the Jim Burke team!

Over and Beyond customer service outstanding service and fast thank you very much Jim Burkes dealership for your service will be coming back again

I was shock at how quickly I was in and out. As usual, everone was kind and courtious. Michael is very happy.

Last week as I was returning home after a two thousand mile road trip to TX from NV my 2014 Fusion with 42000 miles loss power and died on hwy 58 20 miles east of Bakersfield CA. Luckily when the car loss power randomly the fully loaded semi truck behind me didnt ram me off the road and I had my OBD2 code reader. So I took a picture of all the codes that were causing my check engine light and yellow wrench light to be shown on my dashboard. As I waited two hours in the 109 degree desert heat I was drinking all of the water I had left in my vehicle and luckily the tow truck found me and towed me to the downtown Bakersfield location.Once we arrived the bill was 180 dollars for the tow. I spoke with Assistant service manager Kaycee. Who helped me get my vehicle checked into their system for diagnosis. After about 20 minutes I was told that they will diagnose the vehicle tomorrow. I told her the story of what happened and she said that its not possible for the dealership to lend me a courtesy vehicle because we dont lend courtesy vehicles for service. I needed to get home that night so the only way was to pay for a rental car. Luckily I was able to load my rental car up with all the stuff I bought during my trip before the dealership closed and made it home 8 hours later. The next day I called the service department and they said they couldnt find anything wrong but would test drive my car to see if they can make the car fail again. This was on a Friday so I had to wait until Monday.On Monday I called again and they said they were too busy to give a test drive so I would it would have to wait until Tuesday or Wednesday. I called again Tuesday afternoon and they said even after the test drive that they couldnt recreate the issue. I was in such disbelief that this Ford dealership couldnt find anything to replace on my less than 5 year old and only 42k mile Ford that I insisted to speak directly to their primary mechanic. During our conversation I told him all of the 9 codes I had taken pictures of and he wrote them down in hopes that it would lead to finally determining the reason why my newer car loss power. I also sent personal emails to several service managers which I found on their website to ensure that codes were looked into. The next afternoon I called again and Kaycee said that even after investigating all 9 codes that there was nothing wrong with my car. I was extremely disturbed to hear this because it meant that they cannot even tell me why my newer Ford died in the middle of the highway almost causing me to be killed by a semi truck....NOT SAFE. It almost appears to me that they didnt even look at the codes because they were wasting too many man hours on my car and had more important vehicles to fix instead. So the next day I drove down to Bakersfield to return my rental and pick up my perfectly fine car. The rental for the week cost me 260 bucks.After arriving at the dealership they charged me 130 dollars. I was annoyed that I even had to pay that because they didnt even fix anything. But I paid it anyway because I was just so fed up with this entire experience and just wanted to get home which was another 8 hour drive. After waiting 10 minutes for them to deliver my car to the front service desk I was getting impatient so I walked to the service lot where they were keeping my car. After a little search in the maze that is the service lot I find my car with the hood opened and two uniformed mechanics peering into the engine space. I walked up to my car and asked what was wrong. They said there was a cat stuck in there. I looked down into the dark crevice and sure enough there was a gentile meowing coming from the space. After staring at the hood for five minutes the mechanic wasnt doing anything so I grabbed my water bottle and poured a little bit of water down into the cavity and within a few seconds the cat darted out of the engine space like a rocket. Eventually the mechanic pulled my car out and drove me out of the lot and gave me my keys. I guess its normal for cats to stay inside

Staff was very polite, especially Yessenia at the front. I was in and out of there in no time. Very pleased with the quality of service provided.

Disappointing... Had my vehicle for nearly a week now, with no progress. Service pricing needs to be more competitive, I understand the labor intensive work, but ppl are having a hard enough time with the cost of vehicle maintenance without extra costs or carelessness during inspection

I have had good experiences at Jim Burke Ford every time I’ve purchased vehicles ( the first one being in 1983.) And every car and truck since. Service is always prompt, complete and friendly. No complaints at all.

Highly incompetent service advisors make even the simple process of getting an oil change a frustrating endeavor.

Great customer service and Alex barrios is by far an amazing car sales man highly recommend i have purchased a total of 4 vehicles off of him and he never lets me make a bad decision and always helps me get the best deals possible.

Great service! I made sure to get them paper work they needed and they took care of the rest. No hassle, no gimmicks. They stayed a bit longer on New Year’s Eve to get me my vehicle without any complaints or faces being made! Definitely doing business with them again!🤝

It is always a joy to see the efficiency of the workers at your place of business. I have been a customer of Jim Burke Ford for over 20 years and I dont want to change. The receptionists, young men, at the quick lube on Oak Street, Bakersfield are the best. I take one of them who was one of my students in high school, home baked cookies and it makes him so happy. I told him that he had to work for Jim Burke Ford until I passed away and both of us laughed. You can be happy that he works for you. He really enjoys his job.

Totally impressed with the Excellent service I received at Jim Burkes Service Dept. on my 2012 F150 with 180k miles... Kudos to Lindsey and the service team.. Thanks, Phil Johnspn

Didnt have the parts to fix my truck like always another wasted trip

This is my 3rd vehicle Ive bought from Jim Burke Ford and I will continue to do business with them. The buying/trade in process is very professional and not too time consuming. Ive never had any issues with them. The staff are all very helpful, friendly and courteous. I highly recommend Jim Burke Ford!