As I pulled in today with an appointment I was taking in immediately. Greeted with smiles and energy. The greeting was family like and the service was outstanding. The waiting room had a comfortable, calming, peaceful, friendly vibe. Plenty of seating wood TVs all around. Lobby was nice and big very spacious and clean. They even had a little Mexican restaurant. Just like my experience when I bought my car this to was a splendid and an enjoyable experience. Thank you to all the staff a Toyota

I was pleasantly surprised at the level of efficiency & professionalism at this location. It was my first time there and I was in/out within an hour, hour and a half. Although a bit pricey but thats what you get when doing business at a dealership. I would like to suggest to improve their store offerings. Needs more merchandise.

Great serviceSteve Mendez was our Service Team Member. He was very nice, fully explained what our warranty would take care of, gave us options and explained them on an extra we needed,and he let us know about new Toyota programs for service (we will buy when warranty is up) we can do when it comes timeThey took us right in with no appt, we didn’t have to wait long for our car, and Steve explained what was done and upcoming maintenance to watch forCheck out was quick and cashier was really nice.We are so happy to have this dealership for our service needs and look forward to buying our next ToyotaThank you for making it pleasurable and easy

Never an issue getting in to service my Camry! My service tech Eric Leon is always a phone call away and is very good about returning my calls when hes not available. Very knowledgeable team and while it may not be the cheapest, I know Im in good hands! Trust my car needs only to them, wont go anywhere else!

They did an excellent job on the service work on my car. Got my car in and out in only a few hours, washed it and they provided an Uber ride when I dropped off the car and to pick it up. I loved their customer service.

I have use Bill Wright Toyota Service Center for 10 year and I never have had a reason to complain about the performance of their job. I have been treated with respect and professionalismMario ViverosLong Time Costumer

Came here to get a oil change and to get a recall fixed. The person who helped me told me my car would be done by 4 or so but he would give me a call as soon as it was ready. He called me at 5:32pm letting me know “ He was sorry that time had gotten away from him” my car would be done in 20 minutes. I got a ride but of course in Bakersfield around that time we hit traffic. I tried calling 10mins before they closed to try to notify them and tried calling the number that they had called me from but no one answered and the place was closed when I got there. They knew I was on my way. I was disappointed with the lack of communication this place had. I Received a email that the car was ready at 5:51pm. I live about 35miles away. The next day we tried talking to the manager and we were told that we can leave him a voicemail message and he would give us a call back. The person who helped me never tried to reach out again. This cost us time and money. I had to pay someone to get me there and then borrowed a car to get me back. I left my house at 8:45am my appt was at 9:45am and didn’t make it back home till 9pm with my 2yr old and 7 yr old. Very Frustrating day to say the least. I hope this doesn’t happen again to anyone.

Outstanding service time after time.The service team have won me over during the first 25k maintenance visits. In December 2019 my catalytic converter was stolen while my truck was parked at the Kern County Museum two days before we were to leave for a big trip we planned in Utah. Medka and the service team worked hard to meet with the insurance adjuster and get a new part ordered the same day so it could be installed the following day. It would be easy to dismiss everything working out as a simple Christmas miracle, but I know that if it were not for Medka and the service team working hard to get everything in place, we would not have been able to take our truck out to the red desert. Thank you so much Medka and all service team members!

Great costumer service. Due to Covid the shuttle service is discontinued. My appointment was at 10am & Chris offered to Uber me home while they serviced my vehicle. At 1pm Chris called me that my vehicle was ready & he called an Uber to pick me up at home to get me to the service center. It was a wonderful option to not have to wait on campus for my vehicle & be able to get work done at home.

Nicole was fantastic. Food was wY too greasy.Thank you

Good people, easy service appointment, nice place, clean bathrooms, serive takes a little long even with an appointment, and charging to rotate the tires during a routine maintenance is kind of petty.

Service was slow and didnt deliver the car to us but made us walk all the way through the lot to get it in 100°+ heat. The car wash was lacking since the dirt on the tires and bugs on the hood were vary visible.

Erik L is the man. Great service every time

Ive owned four different Camrys over the course of 25 years. I have never seen the service department service at its worst. I had an appointment today. Ive been getting nonstop emails about I need a oil change, last time I had it serviced they said come back at 23,000 mi. Then when I get there, he says, you dont really need it yet my mileage was at 21906! Duh! So, I say okay lets just rotate the tires. Then, I find out my wait is going to be an hour and a half. NO. I had an appointment! I should not have to wait an hour and a half to rotate my tires! It does NOT take that long to rotate for tires. I told the rep to bring my car back to me. What really angered me is when they brought my car back out, the trunk was still popped open, they still had the plastic lining on my seat, the paper floor mat and the tags on the windshield. They didnt bother to remove those when they brought my car back out. And they also were nice enough to erase all my Sirius XM channels that I had programmed in-- they were all deleted!!!! I had to add them all back in. I will not be back to this service department. Oh and I used to work here back in the 90s, and I am thoroughly disgusted at the wait time they were going to expect me to just sit through, for an oil change? I dont think so.

No appointment and a Saturday. The got me out the door in 35 minutes when I was expecting over an hour.Great customer service

Expensive but they usually get the work done in a timely manner

Awesome as usual very quick and topshelf service. Thank you

Javier from service was very rude... with an early 7:45am appointment my oil change was going to be at least an 1 hour 45 minutes.

I normally do not write reviews, but I felt the need to do so. I received excellent service from Medka Thompson. He is a five star employee with outstanding customer service. He was always very polite, and he made me feel like a valuable costumer, which I am. Thank you Medka for your attentiveness. You Rock!

Weve bought several cars from Bill Wright and had them serviced there. This dealer is organized, well maintained and run well. It does come at a cost because weve found other dealers in the valley and nearby areas to offer cheaper repair costs.Bill Wright does have a better parts center and their custoner waiting area is among the nicest in its class. Free shuttle is available. They have lots of traffic and plenty of staff to handle a large number of vehicles.

I enjoy taking my car there

Amazing staff and great service. I wont take my Toyota anywhere else. Medka is our favorite rep.

Bill Wright was to replace a damaged drivers side mirror on a 2020 Toyota Tacoma. Made the appointment 10 days in advance. Discussed the mirror replacement with both parts and service. Closed my business and drove 60 miles to Bill Wright for the appointment only to find out no replacement mirror had been ordered. No one at Bill Wright cared. Purchased three trucks from Bill Wright over the years. They have lost my business.

It was excellent service! The team was right on task.

Helpful and they try to get you in and out

Really pleasant experience... employees were very helpful

First time I had Estela F. as my service advisor and was very professional and helpful.

The only place that I dont mind waiting for my car because their recreational area is so nice and they even have a small restaurant attached. If you visit multiple times they will try to have you working with the same people.

The nicest public restroom Ive ever seen. Quick service.

Fantastic and honest dealership. I will definitely go here again.

Bought a part for my toyota tundra

So I guess appointments don’t matter. I had to literally get off my car for someone to help me. Everyone in the non appointment line were being helped.

Great experience, they walked me through everything and laid the prices and services out for me to see and decide on. 10/10

Quick and easy, in and out.

Excellent service and a spacious, comfortable facility, to boot. They took in my car, printed my paperwork, gave me an accurate wait time, and delivered my car back to me with no hassles. Jose, my service manager, was very professional, and I did not get the impression that he was trying to upsale me on anything. Instead, they simply changed my oil, filled my tires, ran diagnostics, and had me out the door. Overall, this was a very pleasant experience (much better than previous experiences I had at Bakersfield Mazda). Cant say enough good things about Bill Wright.

Excellent fast professional courtesy helpful

Loved their customer service, Medka remembers your name and is so helpful plus they wash your car as you leave. The waiting room and bathroom were nice and clean. They are great with the social distancing/masks and have an office to work.

I was amazed with the quote I got to fix my car, and what I was quoted it what I paid. Excellent service and quick. Thank you Toyota for taking care of my Goldie

Good experience today usually takes an hour and a half to get car serviced, was in and out in about forty five minutes.

Had appointment and then informed by technician, who says remembers our vehicle, that he told us if check engine light came on again we needed to take to Chevrolet dealership. Neither my husband or myself remember him stating this but he argued with me about it. He was plain rude! A waste of our time as well! My impression is he doesnt respect women because he had an attitude last time we came in. Not with my husband but with me. I know in some cultures the males look down on women and so it seems with this guy. I will look in our paperwork for our Chevy Impala to find out his name and put him on blast. Toyota should watch who they hire or train the employees better in equal treatment of customers.

Been taking the 2005 Toyota Tundra there for service for quite along time.

$216 for a simple oil change. Rip off

I came for my leased vehicle with two concerns plus a full service. Even though I had an appointment I was kept in the dark about my vehicle’s progress for more than 3 hours. Jose, my service advisor was rude and unprofessional. I had to inquire to another advisor about the service. Jose never introduced himself prior and couldn’t give me any helpful information about how much longer it would take. Furthermore, he never apologized and reminded me that I had brought the vehicle in for multiple concerns and a full service check.To make matters worse they were still running a diagnostic for the check engine light. The last time I brought my vehicle I was in and out. And Karina was very kind and professional.

I just love this place.

I called to see if I need an appointment to bring my Toyota in for servicing or if I can just come in and they assured me I can come in from 8 to 5 five days a week to have my Toyota serviced and I asked if they would put windshield wipers on it for me and they affirm that I could get windshield wipers also. I bought my car from Toyota and I love my car!

Excellent service and great service willing to go back

Never had a bad experience at Bill Wright. They do quality work at a fair price. And usually very quickly. Their new facility is great! Very comfortable. The service advisors have all been great, but Joey has been taking care of our families cars for years. Hes the best.

I loved bringing my van in for service here. The staff seemed honest, which is why I kept coming back to this location. They also have a comfortable waiting area, including a separate kids playroom.

Top knock service had no appointment in-and-out within an hour thank you bill right

New location down the same street from dealership. Staff friendly, professional. A spacious, comfortable customer service waiting area; modernized for tech savvy people, semi circle counter seating and lower comfortably cushioned bench seating all facing screens for those who care to view programming with closed captioning providing a quiet atmosphere for those reading or studying. There is a small cafe shop inside to buy chips etc. I personally gravitate to their centers complimentary free donuts and coffee. Toyota topped out with customer service on providing a practical, multifunctional space for people to wait for their vehicles.

Way better than Chevy! All Toyota needs a nail salon..to help the ladies pass the time.. fabulous facility!

Medka Thompson is my go to guy.He is a wonderful person and trustworthy. He has never steered me wrong with knowing what my car needs and what service is coming up.I highly recommend him and the Toyota team here at Bill Wright Parts and Service. Keep up the amazing work that you do.

Great service

Excellent service

Best service center I have ever been to. The waiting room was fantastic with at least 6 tvs tuned to different stations comfortable seating. Theyre customer service cant be beat.

Quick service with friendly employees.

Always the best service. The best service department in town. You wont be disappointed with the level of curiosity and assistance

Their customer service in all departments are wonderful! I love visiting because they make my visits easy and quick.

Took my Avalon in for an oil change, and ended up getting a full service, tires rotated,,inspection etc. all covered for free, great service, lounge and cafe, will return!

Excellent service department. Nice new facility with restaurant, free drinks and several large screen TVS.

I work here in the office. You want Medka. Medka is both friendly and exceedingly competent. I use him for all my work.Also, our service center is easily the largest and nicest in the area with a business office, cafe, kids play area, 4 TVs and of course free wifi and water/coffee. The only negative I can think of is Toyota isnt cheap.

Had to get part ....and love the new parts place ...you have the new look..right on...Toyota....

Good customer service. Their waiting area has tv, chairs and a counter with cell phone hook ups. The also a cafe.

Great service even washed my truck.

Great service and friendly staff. Very satisfied customer

So far I have been with Toyota for 2 years and have been very pleased with their service. Their shuttle service is very convenient and you dont need to wait long to be picked up or taken home. All the staff is very nice and seem genuinely interested in providing great service. Shuttle drivers are flexible and the associate that handles your vehicles service needs is very professional. They always call me to make sure I understand what needs to be done to vehicle and dont make any unauthorized charges. I feek confident my vehicle is being taken care of. I also take advantage of their free car wash and if you go in the morning they provide complimentary doughnots and coffee, which isnt a bad way to start the day.

Service department is very efficient. Timely service. Friendly staff.

If you care about your vehicle and want it in the best condition - here is where you need to bring it for expert service, maintenance and repairs.

Super friendly staff. Like every dealer, go to a local auto parts for parts if possible

Oh my Goodness what can I say. Medka took great care of me. We found a nail in one of my tires. I should say the mechanic did. Medka called Insurance to see about prorating the tire. By the time the tire was replaced of course the insurance place was closed. No problem for Medka. He said, I will call you on Monday and you can pay on line. It was soooooo way cool.Then the shuttle is just awesome too. I feel very safe in the shuttle. Thank you Medka and ALL STAFF at Bill Wright.

First time there at service department, awsome professional people,

Bought my car here and have always had it serviced here!

I love Bill Wright customer service is great

Good place good service

Bring money somebody has to pay for the new building. Same service for 20 plus years

#service advisor Jonathan is great, #serviceadvisorjamieisawesome, #tonyinpartsisthebest

Great deal on my new Tacoma!!

Execellent service, super service.

Nice new service shop

Fancy place, expensive.

Always do a good job

Good customer service

Poor service they dont do what they say

Awesome service

Good

Slow, forgot to wash car after asked me.

Awesome place

Best service

Blessings Blessings Blessings

Great Customer Service

Very good service.

Dealer is a diler but the prices go through the roof when I leave I dont know whether to go straight to the bathroom or put up with the urge because it makes me want to go to the bathroom, the expensive prices everywhere and the customers say (oh, you give very expensive) and that the clients remain who give them everything,,,

They serve very well very friendly

Excellent service and excellent friendly employees

Their facilities are first class and they have good customer service and they also do a good job 👍🏼

He. Taken out. 2. Vehicles. From. Bill. Right. Tollota Me. Like. The Deal

Prices and kindness are his paramount