I was a little hesitant to take my car here for body repair but my insurance company assured me they were good. I had read bad reviews but I trusted my insurance company that they should know how well repairs were done. So I took it in for estimate then for repair. Dont believe those bad reviews from disgruntled people who wanted things done and charged to their insurance that were not accident related. My car looks like the new car it was before the accident. Paint perfectly matched with job perfectly done. They even had it back to me earlier than anticipated. I recommend this body shop.

3rd time back its only a bumper too. Always a long wait no urgency.

Terrible customer service, they give you a day to pick up your vehicle and when the day comes no one can give you an answer all they say is we will give you a call back and dont call back. Last time I take my vehicle here. I dont recommend it to anyone!

They take their sweet time. Im dropping off and theres one car before mine, ive been here for 30 minutes theres 2 women and a man working the front.. and the guy just now went to check the mileage. In total to drop off a car it took 40 minutes. Im glad i had an understanding driver waiting on me.

I went in after a front end collision and they were very polite and accommodating. Estimate seemed a little high but Ill let insurance handle that. Will update after repair is done

Car was given back to me incomplete. Too many mistakes with bad work quality. No quality assurance on their end. Windshield was installed incorrectly, backup camera was not calibrated, sensors on my bumper were not flushed. I returned it back to them and they did fix everything and apologize for the inconvenience.

They were very professional and polite. Throughout the process they kept me updated. They werent so pushy on prices and time like other places. Highly recommend this place!

Dropped my car off to get repairs done through Progressive Insurance. I SHOULD HAVE READ THE TERRIBLE REVIEWS. Less than a month later door is literally falling and trim is popped off. WARNING DO NOT USE THESE GUYS!!! Seems as if they are more worried of the Bottom 💵 than getting it done Right. YOU HAVE BEEN WARNED!

Very good people to work with. Excellent work to my car.

I have always taken my vehicles there for repairs and it works out well. Just be cautious of reception. Not the nicest people. Snarky attitude. A lot of eye rolling. But the repairs come out good. Oh and an appointment is just a suggestion give or take 30 minutes. So if you operate on a schedule well use a day off.

I was told i needed a new battery but had it checked at Auto zone and they said it was fine:/

Poor quality work, when recently done I was told their bad work left Orange Peel paint job but I ignored whom told me that being confident with Bens promises which I protected saying but family Motors is my favorite. I was wrong, terrible customer care for lifetime warranty not honored precaution and I recommend you dont go here.

Unfortunately I had damaged my brand new car the same month I bought it. Never having to deal with a body shop or insurance claim before, I was referred here. Im so happy to. Front desk and service advisor was professional, service was exceptional, & theyre work is great. Nearly brand new! They even finished 2 business days early (closed on weekends) which is great. Thank you Family Motors Auto Body & Paint!

Great, professional, reasonable service & results on various auto body repairs for 20 years! Thank you to everyone

Took our car for a simple bumper repair and paint touch up. Everyone was helpful and friendly. They called to give us an update and car was ready when promised. Returned in perfect condition. They did a great job. Hope I never need them again but I wouldnt mind. Nice waiting room and loved having Butch the dog there to visit with.

It was quick and staff were very professional.

Top shop for body work on your vehicle. I Highly recommend it because of professional workmanship here. Have used them and our insurance accepted them readily for any repair work needed. Excellent ratings from the community. Best paint facility in town.

Have been taking my car here for years. Always accommodating. The owner and staff are great.

Garry is a very nice man thank you sir

They did a good job on my car, they took 10 days to make it look new.

They did a great job on my brand new truck. The repairs took only two weeks. My only complaint is there was minor scratches around the whole truck. I would definitely recommend their services to others.

I have now used this facility on two separate occasions. The first time I was forced to wait for a appraisal on my vehicle for over 2 hours. They refused to let me drop it off and despite the fact I had an appointment, I still waited 2 hours for a 5 minute appraisal. I assumed this was just a bad day for this shop.However, I recently tried to use them again and once again despite having an appointment I was told to have a seat and wait for the appraiser. When I asked how long it would be I was told by the rude receptionist, He is out right now. He will get to you when he gets back. You just have to wait. I waited an hour and left after that.Unprofessional and rude.

We went to family motors to have my jeep libertys window regulators replaced and front fender put back on. We spoke with Richard who was very friendly and professional. He gave us a quote and time limit for the repairs. It was done on time and cost below our quote. All staff members we dealt with were above and beyond nice. I would and will recommend family motors paint and body to all. Thanks to Richard for being so nice to us. John and Mary Byrd

My husband and I do not recommend this place to anyone. My husband a 2016 Ford Focus ST that has very few, 5 or 6 at the most, little tiny rock chips on the hood and front fenders.A door ding on the passenger side front doorAnd a light scratch on the front right fenderThe guy started taking pictures of my car to get an estimate.He asked my husband why we wanted to get these minor defects repainted. He was curious because everything was only noticeable when looking up close. My husband said that he has a little bit of OCD and we wanted it to look new again.Then he automatically thought we just bought the car and proceeded to tell us that the rear bumper has been “sprayed before”. Mind you, there is nothing wrong with my bumper, it’s flawless. We asked the guy what he meant and he said, “it’s hard to see for you but I’m a professional and I can tell that before you purchased this car, it has had some damage to the rear end and has been repainted before. So we will need to repaint the entire rear end, right side and front end of your car. My husband then told the guy that he purchased it brand new in 2016 and that he is the only owner. So no there hasn’t been any damage. Then the guy got chocked up and said, “oh ok, it must just be the glare from the sun, I’m sorry”. Went back inside and typed up an estimate of $4,500 to fix the front end chips, a door ding and a light scratch on the front right fender. I think he was upset that we caught him in a lie and trying to scam us. Do not recommend the place to anyone. Very Dishonest people.

Good quality work, great staff as well.

Very friendly atmosphere. Kind plus very helpful customer service along with good people. Know people who have gone their for work done and are pleased with the work done.

I will always use them

Amazing service and staff defiantly consider them

Came in for an estimate on a parking lot bumper incident. Dale took a look at it, said I think thatll just rub off, grabbed some solvent and a rag, and fixed it for me no charge. Excellent customer service, clean and comfortable waiting area.

Second time coming to this body shop. I finally found a place that does great work and for great prices! Thank you

I love Family Motors Auto Body. I brought my truck in for an inspection after being rear ended. They ordered my parts, called set up my repair date for me. Drove in at 10:00 a.m. they had me set up with a rental vehicle, called me in the afternoon, and I picked up my truck at 4:00 p.m. Very professional and polite. I would gladly recommend them to everyone.

Great customer service. Genuinely care for their customers.

Friendly staff had to wait for car

Super nice. Family like place. So helpful. Good customer service

It was a really horrible experience. The receptionists were acting all snobby and bitchy, like They think they are too good to talk to you. They give out personal client information as well. I know this because I had a friend call for me and they gave them my name, number, and address. Im pretty sure its against law to give out personal client information to a stranger. There is no manager there most of the time.

Everyone there is super nice I felt welcome..they did an amazing job with my car..

Always professional and polite. Great work on my vehicle.

Clean, professional, timely.

Bad paint job with drips. Couldn’t put back a simple sensor even tho I told them it was not on right. Was never updated about my car. Would not recommend...

Great work on the accident being fixed but when I picked my van up my stereo was on 30 full blast and my shifter was broken and Ive been waiting 3 weeks for them to fix what they broke with no help from them other then Ill call you back (which they have done once to tell me Ill call you by tmw at noon) again no call I call again to be told oh I was off yesterday Ill get right on it are you kidding me they have had 3 weeks. There 100% satisfaction guaranteed is a joke because they have done nothing to fix what they have done other then tell me Ill call you back. I will give more stars when they actually fix the item they broke. This is why I trust no mechanics in this town.

The best customer service and literally the work done on my car was outstanding. They even washed my car inside out for me. Gave me a lifetime warranty on the work done.

The girl up front, I think her name is Christie. A tow truck driver came in from 108 degree heat . I think he dropped a car off . Anyway he was polite, nice, and looked as though he was extremely hot . The girl christie was absolutely rude, mean, so very un professional, gave this poor hot man such a hard time . I felt so bad for him and so did a few of us waiting . And he just smiled and said thankyou and walked out. And for that I will never be goin back to this body shop.

This shop did a bad job on my girlfriends car.Next day noticed the paint was pealing off then noticed bonus damage.Really nice shop, but work doesnt match up.Would never take it to them again. Would never recommend it. After I told them about what happened they gave me the run around & never called me back or said sorry.

Progressive made me go to this place because it have lifetime warranty to bad they made my car worse hood wasnt bolted down and the mirror they put on was separating they say insurance well only pay for uesd one cant see out of it pin strip they put on was one side blue and other black bumper they took off and put back on was loose and the guy told me he can give me the old parts and I can fix it myself thanks Progressive for sending me there love getting attitude after I showed them everything they got paid to is wrong the all they do is armorall the bumper to cover up what they didnt fix the owner dont care give good Bs dont take it lifetime warranty not worth the headache if they cant fix it the first time or the 2&3 time

Very friendly very very good work

Heard good things about this company when i need something painted i will go here, however i would stay away from CALMINI and Full traction suspension...next door Justin is a criminal, and those companies have stolen a lot of money from people,

I received polite and prompt service

Do not take you vehicle here!!!They put old broken parts back in my car, paint was nicked, they wouldn’t even do a simple polish, bare minimum work was done. They do not take pride in their work. I was spoken to very disrespectfully.

When it came to finding the bolt to unlock the wheels it was in the vehicle I told them it was in there and they said it wasnt there I got the car back 3 to 4 months later and the bolt in the place where we said it would be in the tire housing area in back of the car very disappointed

Excellent customer service and professional.

Loved the work nd the service

Did not get all the parts put back onto my vehicle when picked up

Horrible costumer service. They are eating and talking and Ive been waiting 40 mins now.

Will give you high prices

Very nice and kind receptionist

Great, Awesome work and Great service

Went in for repairs, got some bonus damage. Also my car smells like paint inside the cabin, it has been weeks now.

Great work and very professional.

Very Proffesional

Best customer service😊

Terrible Customer Service

Not the best customer service

Great service

0 STARS - NONE

Fast and clean work

Horrible I do not recommend it, instead of fixing it they broke it down, and when I complained they told me that my car was like that that the technician who worked on it has 30 years of experience will be inexperienced because they were very bad work and lasted more than 1 month with my car unfortunately Do not take photos when I take it ... so 0 recommended 5,000 for the pig that they saw if I knew better I leave it like that and I spend that on something else ...

I had a bad experience in a car accident this company and its staff, especially Christy and Jacky, made me feel completely supported both by myself and my family, instead the other company that was fixing my car in another city Stockton California did not know anything about customer service so I completely recommend this place to repair cars really make you feel like family I having a bad experience in a vehicle accident this company And its staff especially Christy, They made me feel fully supported by both myself and my family instead the other company that was fixing my car in another city Stockton California knew nothing about customer service so I fully recommend this place to repair cars really make you feel like family