Prices are amazing. Martin the store manager was amazing. Would recommend to everyone

Lorena is the best!! The Bakersfield on White lane location is lucky to have such a knowledgable salesperson. Our latest purchase from her is our dishwasher and couldnt be happier. Thank you, Lorena!!

Went to just look and came out with a purchase. MARTIN was super helpful and friendly he made our shopping experience great. Definitely will be back for my next appliance purchase.

Lorena was our Sales Women. She was amazing!! She made us feel so welcome and found us what we have looked for!! We are for sure going to go back when we need furniture!!

Good, not much for delivery service

Great deals on some new & out of box appliances!

We picked up a freezer for a customer of ours and ended up getting one for ourselves too! Erica has excellent customer service skills. She answered every question we had instantly, did not hover or follow us too closely but stayed visible and accessible and we were all over that store. Erica also helped us with the final paperwork for the $50 financing program in less than 10 minutes.(start app. before going to the store, takes 4 minutes to get approved)

Ok.....#EZcredit ... #50$down.. #SAMEdaytakehm & GREAT PEOPLE FRfr‼️‼️👍💯 REAL WORLD PRICE$... on REAL WORLD Items offered to you by Really niece & accommodating sales professionals!! From the TALLEST in the room ( Lorena) 🤨😉.. to the Great mind of Liz the mgr. And the comforting smile of Carla. AMERICAN FREIGHT IS 👍 👌!!🧡💚❤💜💙👏👏👏💥💯

Can get some good deals on scratched and dented appliances.

We came by today to “look” and ended up buying a really great refrigerator and stove with the help of Lorena! She was really wonderful and she answered all of our questions.

Lorena was awesome! Very helpful!

Lorena made buying a new fridge so easy!!! Well definitely be back!!!

Purchased a Fisher Paykel 2 Drawer Dishwasher online shown as in stock. Went through the whole process of paying setting up a truck to pick it up. Only to find out an hour later they didnt have it via an email that just basically said you received a refund. Be aware that probably most of the stuff they advertise online is not actually available. I had called and waded through their long voicemail and asked a receptionist she said the only way to find out if something is available is to buy it online, if you can pay for its most likely available. Well that wasnt the case.. A colossal waste of time.

The manager thinks its okay to work without a mask. Several months into a pandemic with hospitals overflowing and front line workers dying. Working around his employees who are wearing mask.CSR who helped me was very helpful and also wore a mask.

Very helpful and professional 👌

Went to look at furniture, and no salesman came to ask my fiancé and I if we needed any help, they just totally ignored us and talked amongst themselves.... Mind you, it was only one customer other than us just walking around also.... So we left, they didn’t deserve our business!

My wife and I have purchased a few things for the house from Sears Outlet. They have a good selection of quality products. The prices are good too. Lorena, their Sales Associate, is always helpful and friendly. I will be making future purchases there.

I have made several purchases from Sears Outlet. I have never been disappointed with the customer service, the selection, the price or the quality. Lorena has always been so friendly and helpful. The one time we did have an issue, she resolved the matter quickly and without any hassle.

Always been a go to for appliances. I have bought two refrigerators and one freezer. I like there new set up. Hope to get a bedroom set soon.

I definitely recommend this place! Went in there looking for a fridge and got excellent customer service. Wish I would have remembered associates name. I never write reviews but I was definitely impressed by the help I received at the time of my purchased. Will definitely shop here again!

Walked into the store and was greeted nicely by the sale associates. the young lady named Vanessa helped me with the process of buying a new stove and was extremely kind. would recommend this place to anyone wanting any affordable home appliances

I bought a stacked washer dryer gas dryer price on machine they gave wrong dryer electric returned item. They said only floor model left you get 50$ off then told Me lie after lie about it cost more cant give you the extra discount etc etc Horrible people

Lorena was amazing!!! Thanks to her we were able to get all of the items we needed delivered when we needed, and at a great price. She is so knowledgeable about all of the products and truly cares about her customers. Thanks Lorena!!

Nice place lots of good deals, discounts. Appliance clothes and some housewares. The staff is nice and efficient. I found a cooktop at half price from other places. It was a previous display model but works great. They have patio furniture also and lots of refrigerators. The outlet is huge. Very nice for bargains. Check this place also as you are looking for washer/dryers too. I guess the sears outlet has closed since last year

I went to look for new appliances for my new house and was helped by Vanessa who was very welcoming and kind. She is a great worker, she helped me pick the right refrigerator my new house. She was very polite and gave me my options without rushing me.

Walked in & asked if there was any refrigerators & was immediately shut down by an employee rudely saying “no”. However, LIZ stepped in & said there was actually new ones that just arrived & offered to help. She was extremely nice & helpful & I walked out with a brand new fridge. She was the only nice, polite, & hardworking person in there.

Been coming here for years and will continue! Love how the staff is always fast and willing to help! Well organized and always has everything I need.

Went in looking for a table and left with getting a refrigerator also!! Not only are the prices great but yadira the sales associate did a wonderful job and was very helpful. Just off the customer service alone I will be returning to get more furniture. Thank you again.

Believe it or not, as told by the store manager, this is not a store affiliated with Sears. Had I known that, I would have bought a dishwasher and refrigerator at any other appliance store in town. From start to now, it’s been one mistake after another. I selected appliances for installation and delivery and as mice as the salesperson was it had to be entered three times into the register with a manager to finish it off. I asked to have the appliances wrapped and took photos. The day before scheduled delivery I received a phone call confirmation for the next morning and called the store to double check as I had a 90 minute drive to get to the location they were being delivered and had to arrange to do it on a day where I could be off work. I arrive 30 minutes early and waited. I get a call after the window of time was to start saying they were “really sorry” but the truck broke down and they would have to reschedule. Having spent much of this day on the phone with inept managers and truck dispatchers they have no back up system and they really honestly don’t care. They only deliver to my area one day a week and so they would try to get it another day. What they didn’t tell me at the store was that they don’t deliver and install on the same day. I still don’t have appliances or any idea when or if they will be delivered when I can arrange yet again to come up and be here. Really sketchy outfit here. I thought it was Sears affiliation and yet the sign is on the building and it says Sears on my receipts. This is a completely unprofessional company and a frustrating experience with no resolution in a reasonable time. I wish I would have gone to Home Depot, Ulners, Lowe’s or anyone else! Buyer beware - if you are picking up cash and carry you can’t go too wrong. If you need installation or delivery - good luck.***update 9/6/19 The manager did arrange a delivery - but it took an additional 10 days AND he promised a refund of $50 credited to my card - which took over a month and over 20 text messages. I will never ever buy an appliance from this location.

We found what we needed at great discounted prices. Karla was awesome. Helped us every step out the way & gave us good advice.

Lorena and Juana great costumer service

Went shopping for new mattress instantly nicely greeted had Vanessa help me out found exactly what I needed. Great service 👍👍

Been shopping here for years! Absolutely love it. Great prices and always great sales! Yadira helped me find what I was looking for.

My dad bought a dryer here on the a couple of weeks ago, he needed it fast and they told him it would be a couple of weeks before he got it, so he tried to get a refund the next day. its been weeks and he hasnt gotten his money back and when he goes to ask where his refund is he says they ignore him and give him terrible service. this has been a terrible customer experience and I would not purchase from Sear Outlet again.

I ordered a refrigerator on the 24th of October from Sears Outlet. The delivery crew could not understand that the order was for California (my new home) but was placed in Maryland. They wanted to confirm the deliver time at 9pm west coast time. They could not understand that would be midnight east coast and I would be sleeping since I had to be to work very early the next day. I had a friend who would meet them but I would need to know earlier than midnight. Since there was no way for them to do this I canceled the order. This was back on November 6th. I then placed an order with Best Buy. They were able to give me a time the next day and deliver the following day. When I canceled the order for the refrigerator I was told the refund would take 7 to 10 days. When that time had passed I called and waited my turn which was 30 min. and was told the refund was never generated but, they would do it then and I should wait another 3 to 5 business days. This has happen 3 times with me making about 10 calls all 30 min. or more in wait time to speak to a representative and still do not have my $1,855 refund. As you can imagine this with the move has put me in a financial bind. All I want is my money which has now been in your possession for more than 30 days! Please just help me get my money and a way to compensate me for the time waited and the time waisted on the phone trying to get my refund.

My wife and I were happy with the service provide it the both visits. Angel and Lorena wete very helpful in making the decision. We have a great Dishwasher at a great price. The manager Martin was funny and friendly I definitely coming back again.

This store is ok but their finance options are a joke. I was approved and made my down payment and never recieved my order no one can find my order conformation or my account but they can find my payment & now they dont want to refund me my money or cancel my contact. Im $1200 in debit over a $500 washer with no wash!!!

Eveybody was really helpful and friendly but professional. Great staff. Great service.

Oh man this place is great! Their service is far greater than any of the major retailers. We tried buying a fridge at two other stores in town but couldnt get help to allow us to actually purchase a fridge. We came here hoping it would workout and wow, all of our expectations were surpassed. If you need an appliance, I would say start here in your search because the value is great and the service is how retail appliance used to be-they actually care.

Lorena was absolutely amazing! She helped us pick out a washer dryer set and had our best interest in mind. Would absolutely recommend, ask for Lorena to help you out! So happy with our purchase.

Great customer service! The staff are very welcoming as soon as you walk in & asked if i needed help right away. Loved my experience at sears outlet

Great customer service everyone was very helpful. Prices are affordable and they have good credit options.

Lorena is awesome. In December I bought a mattress/boxspring for my son. This time I bought a refrigerator for my daughter and son. I am here visiting from Texas. Lorena remembered me from last year and she has always helped us 110%. She is very knowledgeable and helpful and goes the extra mile. Thank you for the outstanding customer service. It is greatly appreciated.

Very huge store with lot of stuff at cheaper prices than the regular sears or any other stores. I bought some mattresses and kitchen stuff. Staff are good and friendly. Sometimes hard to get a staff member for help as they get busy other than that I had good experience. Not a great option if only planning for shopping for clothes and accessories.

Great customer service before and after you have purchased! They have a large variety of all appliances, furniture, bedding, household needs, apparel, patio, lawn and garden goods. They also have an easy and fast credit so that makes it easy to purchase what ever you need for your home. I am a repeat customer and have always had a great shopping and purchasing experience with this store. Love it

Great experience, the manager Daniel went out of his way to make sure I was taken care of and that our transaction was done correctly. Would highly recommend, see the same manager if you need anything at this store

Great costumer service. Lorena really helpful

Great customer service, the manager martin peabody acknowledged me as i walked it to the store, with a welcoming hello and a genuine smile. Very knowledgeable about furniture, and helped me select a sofa, very happy with my selection and looking forward to going back. He also called me just to make sure i was 100% satisfied with my sofa once it was in my home

We recently purchased dinning room and living room furniture from this sears outlet store, and it was a amazing experience. Store manager Martin was very nice and helpful, he even gave his personal phone number if any problem. some how we received the wrong sofa set. we called him immediately and he took action very fast . he re order them and took the wrong one back, free of charge. this store is very nice if you are looking for small or big purchase. Thank you Martin.

Elizabeth and Yadira were amazing! They made my trip so easy and helped me find the perfect refrigerator! I definitely recommend sears outlet!

Great experience! Staff worker Vanessa was very helpful and friendly!

Look for Mr. HUGO, he is the BEST.... great with customer service, attentive with the needs of the customer. Shows the pros and cons of the products. Provides good deals and financial options. It was a smooth transaction... thank you mr. HUGO!!! Looking forward for more purchases in the future...

I was looking for a electric dryer immediately martin helped me very fast and friendly service i was greeted by the staff as soon as i walked in the store, they have a very clean and welcoming store. they offer great pricing i will definately be coming back to purchase the rest of my appliances. seriously if you guys need anything ask for martin.

Employees were never eager to assist. Made a leasing purchase only to be told multiple times dates of arrival had chaged. Cancelled lease to be given a run around for a refund on my deposit. Was back and forth with leasing Whynotleaseit and the Sears Outlet for an entire month for my refund. Never again will I purchase or lease anything from them.

Vanessa and Martin did very good helping us find a refrigerator and a mattress. And they gave us a good deal.

Surprisingly good! Customer Service and loading were both very helpful. Will definitely consider making the 100 mile trek again....

I forgot to pack socks and made a quick stop to buy some rather than going home. I had to crawl under two racks of clothes to access the socks. That was not a big deal but then I went to the register and waited for 15 to 20 minutes to be assisted. There was only other person in line and 3 employees avoiding to check us out and not acknowledging us. If I didnt need the socks I would have left. First time and last time there.

Great experience ! Lorena was a lot of help and very pleasant to do business with!

I got a fridge last week a girl helped me by the name of Elizabeth. (She was super nice and very helpful) wasn’t sure what fridge to get because there was so many so when I went back to the store, a manager by the name Yadira helped me since Elizabeth wasn’t there and got my fridge 😀 great customer service will definitely go back to get more appliances 💜💜 thank you ladies ! !!

Would reccomend. The young lady Vanessa was especially very professional and kind!

Service at store was amazing however delivery scratched the appliance and they switched the hot and cold water when they hooked it up

It surprises me went I went I tough it will have a lot of merchandise because they closed the big store no its almost empty

I JUST BOUGHT A RIDING MOWER FROM SEARS OUTLET, IVE BEEN SEARCHING ALL OVER TOWN FOR ONE, LOWES WAS OVEPRICED AND WITH LINMITED STOCK, SO WAS HOME DEPOT, SO I WENT TO SEARS OUTLET AND FOUND A HIGH QUALITY HUSQVARNA RIDING TRACTOR, ERICA THE SALES GIRL WAS SO HELPFUL IM SO HAPPY WITH MY PURCHASE THANK YOU ERICA!!

As of today, Dec. 18, Martin has successfully resolved my issue with Sears Outlet in Bakersfield. Thank you MARTIN. Have a blessed and peaceful holiday season.

Lorena and Martín are very kind, willing to take their time and help you at your service!

Very friendly. They did everything they could to help me with my purchase.

Big store with a lot of stuff but not anything that I wanted. All the clothes look like yard sale merchandise and everything is priced at $9 for adults $5 for infants not worth it. I was all over the store just browsing and no one else that all was in there except some Associates and not one person asked me what I was looking for or if I needed help. I was looking for a vacuum cleaner that you can put a bag in but they didnt have any they had a few Bagless ones that are reconditioned models at but still seemed too expensive for that.

Cheap furniture love my living room set

GREAT service and GREAT prices, but the alley where you pick up items needs to be cleared out of trash, and its kind of scary back there. Manager called me about this review and said they would take care of the alley- thats GREAT service!

Purchased a floor model dryer. Due to a small dent to the side of the unit I got an amazing deal.

Really love the person that helps out she was so helpful and she was really nice gave us really good costumer service and answer all of our questions we got what we wanted so if your there ask for lorena she is the best.

The customer service is awesome from the manager on down to the employees. Plus you can NOT beat the deals that they have. They have just about everything you’d need

The All Department Store with Great Service

They directed me to exactly what I was looking for with great customer service

Not very friendly or helpful. But the prices seem decent.

Loved the deal Martin and Jackie gave me at the Sears Outlet on White Lane they give you five star service and always willing to make a deal with you

Pretty great deals..someone is always available to help.

Mostly AppliancesSome furnitureAnd the rest of store looks pretty empty they have some clothes...No so many deals to look jut on appliances ... But its Ok if you are looking for itClean storeFriendly staff

Daniel Ojeda was outstanding and very professional. He went above and beyond his scope of work to help me with a double wall oven replacement as my original order had got damaged while shipping. It wasnt anyones fault.Daniel was patient and I saw that he even replied to my emails on his off days. I wish everyone could be as customer friendly and sincere as him. Thankyou to Martin too.You guys are awesome

Erica was so patient and kind...Martin store manager was super friendly...so rare these days!

Found a nice couch may go back and get it..

If you know exactly what you want and if they have it then its a good experience. Overall the sales people are friendly and try to be helpful

Prices went up and insurance is insane definitely not going back

Great team here.

Great service the staff was very helpful

Good place to pay your sears credit card bill...cash only

A lot of good stuff at affordable prices

Service was great the financial company is terrible

When I went to the this store some employee assume that I was gonna steal underwear because I was reading the size of them, not only do I fo there every day Im not a theif I make money and always buy my stuff ...I will still go there but will never buy snyanyth from that store I would rather go to Fallas next door they hace great prices and helpful employee

This place is awesome for discounted appliances and clothing and furniture as well as lawn furniture and equipment

Didnt have what I needed.

Do not shop here very poor customer service. Let it die like sears did 👎

This is an awful place to do business. I bought a fridge from them, and opted for home delivery. I was told the fridge would be delivered between 1 and 3 PM on a friday, so I took the time off work to be home for the delivery. At 3PM, still no fridge, so I called the 800 number to ask when I might expect it. They told me they would call the driver to find out the status of the delivery. Still nothing by 4:30PM, so I called again, and was told that the fridge was marked as delivered. Well it obviously wasnt based on the hole in my kitchen where the fridge would be. After spending 3 hours on the phone with them that evening, it became obvious they had no idea where my fridge was. They lost it! My only recourse was to visit the store where I got a refund. Overall, a huge waste of time, just go somewhere else and buy your appliances. Or shop here, but make sure you take it with you when you leave the store, other wise theyll probably lose it, or claim it was delivered. try Urners, they are wayyyy better

Happy with my Lg fridge great service!!

Prices are almost as much as in the store for new ones undamaged

Loreana goes over and above !!! Great customer service and product knowledge !!

Very helpful sales staff. Would come again.

Odds n ends.. Good prices

Good selection and you can take it home with you

Some prices are great others can be beat