Great dealership to do business with. Have always had great experiences at Westlake and Mayfield.

Friendly, personalized service = Kowalski Ford! What an enjoyable buying experience. I highly recommend you shop there first!

In & out the next day after calling about a safety recall that began giving my car some problems. Bought my vehicle at Mike Bass Ford so I called there first & representatives in service dept dont answer the phone there & have a voice-mail greeting that says this voice-mail box is currently full. Unsure of where to turn, I called here & a pleasant voice answered immediately getting me in the very next day, (today) and am already out. Years ago I bought a new car here that lasted 14 good years with very few problems. Next time I need a car this will be the 1st place I look. Much thanks for always being great!👍

Kevin and the whole group at Kowalski have been nothing short of amazing. The knowledge and wisdom you get with experience shows true at Kowalski Ford

Just left Kowalski Ford, best service I have received in a very long time. In and out within 10 mins! Nicest people, great service, efficient as heck!thank you guys!

I have to say that most every experience at Kowalski Ford is positive and for what Im about to say doesnt reflect on the business, but I feel I need to say something. Ill be curious to see if, in fact, these surveys actually matter to a business or a service.Ive been waiting for a internal engine component for going on 4 months now. I did get notified this week that it had arrived, however it arrived damaged and unusable. The dilemma is do I now have to wait another 4 months for a replacement? Ford Motor Company do you have an answer for me? I do have the advantage that I can still drive my truck, (with check engine light on continuously) but do I run the risk of causing some internal engine damage as a result of your inability to provide critical engine components? Further is this unacceptable delay a result of Kowalski Ford being a small dealership thus they lack the ability to compete with the larger dealerships for parts? Whats your answer FMC?I have realistic knowledge that some parts of the country are experiencing issues regarding products but this situation has gone beyond ridiculous. So FMC I anxiously await your response to me and your plan to resolve this issue.George Seroka

I had an issue with my Lincoln MKZ. Jason in service was fantastic and super helpful! I dropped off the car after hours. It turns out that I got sold a bad battery from someone else. Jason found the issue and called first thing in the morning. I went up there and they didnt Nickel and Dime me. He found the issue free of charge and didnt charge me hourly labor (which in my experience is unheard of). I still have a warranty on the battery, but if I didnt, I wouldve purchased from them! I will now take my car to them for all issues. They have earned my trust and my business!

I was really happy with the service at Kowalski Ford. I was able to get in for an oil change on the same day that I called. They were very quick and efficient and most importantly, they were very accommodating.

What a fantastic vehicle buying experience! I recently bought a hard to find Bronco Sport, and their treatment was 100% above board. Rich made the buying experience a joy, and went above and beyond. What a privilege to have this small family run dealer right here in Avon Lake! I would give them more than 5 stars if I could!

Service is always great and the technicians are always through. Customer service, is seamless and quick.Kathy Avon Lake, Ohio

On time service and done right. EXCELLENT SERVICE PEOPLE.

I had the most pleasurable and quickest sale experience. The salesman was very helpful and knowledgeable. He was polite and answered all my many questions. I love my new Escape!

I have been a customer of Kowalski Ford in Avon Lake for a long time and just wanted you to know that their service department and sales staff are tops in what they do. Every time I take in my car or truck I always know Im getting the best service around. Thank to all of you at Kowalski Ford for all you do for me and my family.

Horrible customer service, refused to do a national Ford windshield recall on my truck. But, still wanted my customer pay work of course. Never again. Appears you get better service if you purchase your car or truck from them. If they have what you are looking for. I guess fords warranty isnt good at all ford dealers. Not this one

Customer service was great got me in and out within a reasonable time. Very happy with my vist.

They are so awesome! An enjoyable experience! You wont regret going there!

Very refreshing to purchase a vehicle and not feel pressured into it by a car salesman. Kowalski Ford will be my first stop from now on for personal vehicles and any vehicles needed for my business.

Very friendly and courteous. Will definitely come back. Thanks.

Kowalski Ford always deal with any issue I may have with my Escape, which aren’t very many, in a timely fashion. I normally just take my car in for oil changes but recently i needed a battery and they got me in the very next day. Only because i found out on a Sunday that my battery had died. i am very pleased with everything this company offers.

I took my 2004 Ford F150 with 238,000 miles to Kowalski Ford in Avon Lake Ohio for vibration as highway speeds.The did a thorough job of balancing and rotating my tires, but also quick checked my alignment, brake pad wear, and tire tread depth remaining.Same day service was painless and effortless.Thanks to everyone at the dealership for giving back to me the ride quality I deserve and expect.

Couldn’t have been a nicer experience. I went in with some questions and the salesman was very helpful! No pressure to purchase something that wasn’t going to fit with my lifestyle and needs.They have a customer in me for future purchases!

First visit to Kowalski Ford. Although I only needed and oil change, they were quick and everyone was so kind. I will return.

I am BEYOND disappointed with this place. They didn’t complete work in the time promised, the car came back with the driver side door that was unable to open, and NO ONE would accept responsibility. Extremely poor customer service and extremely rude manager. I would give it negative stars if I could.

The best bunch of people, always friendly and helpful. So easy to do business with.

Had the best service possible. Super easy in and out and kind informative salesman named Bob! Thank you !

Referred to Kowalski Ford by a friend and coworker, great experience and very honest sales staff. Kevin (our salesman)searched the area for the fusion we were looking for and found 1 in less then a day. I highly recommend Kowalski and will buy future fords from them. P.S. love the in God we trust slogan on the license plate frame

Great service and very polite staff. Genuinely feels like they want to help you get the best deal

Great people and service!! Small friendly dealership. Unlike the big dealerships the owner is in site and active making sure every customer is happy.

Kowalski Ford has a competent and experienced staff. All aspects of my visit for service was done professionally and in a very down home friendly manner.

Experience was a dream. Car service was done in a profesdional, courteous manner.

Great people and great service!

Great place. Would recommend to everyone.

Enjoyable experience with friendly people!

Visited for a moment was in and out quickly they were very helpful m

So helpful every time I am there.

Outstanding service. Quick appointment and super fast turnaround. Dealership staff could not be better.

Our salesman, Rich Cifranic, who was recommended by our neighbor, was very knowledgeable and easy to work with. I would definitely recommend this dealership.

I have been a satisfied customer of Kowalski Ford for many years and plan to continue for many more years.

I appreciate the laid back manner of this dealership. They helped looked for solutions and were very easy to work with. I would definitely go back.

Theyre okay, just took a while for wheel alignment and new tire installation. Wouldnt adjust candor for some reason.

We had AMAZING customer service with Kowalski Ford! They never tried to jerk us around on our deal for our new car, they kept the deal very straight forward and honest, and it was the kind of people and place you’d want to do business with. It’s family owned and they take the time to explain things to you and converse with you without you feeling rushed in such a big purchase. We had the pleasure of working with Raegan and Zach, and we will continue to go to this dealership in the future.

Great place to buy a car. They are so friendly there. I also get my car serviced there

Service department is great. The crew that is there are fantastic. sales is also great I will buy from them again

Kowalski Ford Dealership is great service, Never been in a dealership when the owner treats you like you are family! You can sit down with Regan and talk for an hour about Fords! Regan is a hands on owner who will go back in the shop to find out what is going on with your vehicle and return to give you an update. Cant say enough good things about everyone at this dealership.

Great Ford dealer with that extra personal touch! I purchased my latest Ford here. They did not have the Ford I wanted on their lot, Rich went & picked it up for me from another lot. The transaction went so smooth from beginning to end! Rich set up my Ford Pass so I can earn points to use for future services, also spent as much time as I needed to understand my new vehicle.

Scheduled an appointment for an oil change for 7am on their website. I arrive there to be told that no technicians are there until 8am and that hell look into why the system scheduled me at 7am but asks me to come back at 8am and leave the car and MAYBE they can get to it. I went elsewhere and had my oil changed 25 minutes later. You never get a second chance to make a first impression. I wont be back. Zero Stars.

Stopped in around noon to have the guys look why my engine light was on.Was told most were at lunch and leave my car. They gave me a loaner and went back to work. Got a call and was told it only needed to be reset and to come pick up my car. Everyone at Kowalski - from the sales staff to the mechanics have always been great in servicing my vehicle. I wouldnt go anywhere else....

Straight forward, no nonsense people. This is how to buy cars. No gimmicks, none of that gotta check with the manager BS. Probably the only honest dealership around anymore.

I have been taking my Fords to Kowalski Ford for close to 20 years (including Lloyd-Manwell). I have always been happy with the quality of their work. and have always felt they were honest with me when it came the repairs. I have never felt like I was taken advantage of, like I have at repair shops in the past.I sold my Ford this week. I dont know what I am buying yet, but if my next car is a Ford, there is no doubt I will have it serviced at Kowalski Ford.

Everything went well as usual, today getting new car or getting service in past, no problems.

Great dealership filled with friendly and helpful employees. I went into the dealership today to purchase my edge as our lease was up. I found financing better elsewhere and Bob couldnt have been more helpful. I was in and out in about 15 minutes and he was so helpful. Now I see why this dealer has so many positive reviews. I will certainly be back and I would highly recommend doing business with this dealership

A very pleasant buying experience. I walked in with an idea of exactly what I wanted in my Ranger, and they were more than happy to help me get what I wanted. No upselling, no scamming, just good honest salesmen. Will be back when my wife needs a new car.

This is a great dealership. Rich helped me get into a fantastic truck. He was not pushy and was very genuine. Down to earth people!

Brian and the entire service department crew are always friendly and helpful when I bring my truck to the shop for oil changes or quick repairs. The rest of the staff is just as friendly and very accommodating while Im waiting. Top notch customer service!

The service manager here is awesome very patient and respectful!

Another great buying experience from Rich at Kowalski Ford. Fourth vehicle I’ve leased through their dealership and every deal has been great.

They always have a good attitude and very helpful.

Its great to be able to deal with a sales team that works together. During this time of uncertainty the service was flawless. Rich and the team at Kowalski will continue to get our family car business.

Great service, quick turn around, fair prices !

Great experience, pick up and drop off of vehicle was wonderful, plus it was quick and painless. Thank you

Excellent service. My salesman, Kevin, took a lot of time with me to ensure I got everything I wanted on my Edge. Everyone at Kowalski is so nice, with great customer service. The dealership is small and feels very “ homey”. No hustle and bustle. Personalized service. I LOVE MY EDGE!!

Great, caring service!

AWESOME service. dropped my car off at 1 pm and called me at 1:31 to tell me it was ready. i will always come here now! very friendly service!!!! for being a first time customer they really impressed me!

Everyone takes that extra step to make your visit or service on your car a special time spent there. Service is done in a timely fashion also. It is worth my drive there every time to get my car serviced. Thanks Regan and staff!!

From the moment I made an appointment, I received fantastic customer service! Friendly people and timely service.

Great dealership! Excellent customer service in the service department.

Kowalski Ford has always been wonderful to me. I feel that they are part of my extended family. Looking forward to my next purchase.

This is an awsome dealership. This is a family run business and they really care about their customers. STELLAR⭐

My experience was pleasant thanks to my salesman Rich Cifranic. He was friendly and helpful. I would recommend Kowalski Ford.

Outstanding service.Very helpful employees in the service department.In the last couple of months, I have had a couple of emergencies with my car. The service department has been extremely helpful and have worked me right in.I am glad Kowalski is my neighborhood dealership.

Kowalski Ford is what ALL Ford dealerships should be modeled after. Friendly, professional staff from top to bottom. Thank you

What can I say five stars just isnt enough what a great place!

Had some warranty work done as well as some new tires. Other than a small goof in billing, which was fixed right away the experience was great. Everyone that works in service is super nice.

Excellent services, friendly atmosphere.

Personnel are consistently friendly and courteous. Techs explain in detail what was done or hy the vehicle is acting the way it is.

Always friendly atmosphere and service members. Would recommend Kowalskis.

Everyone is very helpful at Kowalski. I feel very fortunate to have a dealership that I can trust in my town.

Very helpful staff. Tom is a great mechanic and always keeps me updated on my cars condition. Larry and Jesse in parts always make me laugh.

This dealership is not like other dealerships. The front area is cozy with a fire place, taxidermied animal heads on the wall, and a small, friendly feel. The sales people are friendly and the staff is attentive. The service department does a great job and can typically do everything while you wait.

Everyone at the dealership is amazing! They truly listen to you, know their products and they don’t make you feel like a sale. Always enjoy getting a new car from Rich and the service department is wonderful! Rare to say you can trust a car dealership but you can trust Kowalski Ford! Will be back to get a new car again soon!

They made quick-work of a minor warranty issue that needed to be taken care of, another great job as always!

Awesome dealer

Love this dealership!

I had a great experience buying a new Ford from Kowalski. The staff was very knowledgeable and accommodating making it easy to find the right Edge. I also appreciated that the final paperwork did not include a heavy sales push.

All good. Special set up was great during pandemic.

Will never ever come back to this one again had my edge for 4 days!! And did not touch it Monday and Tuesday I spent 1500$ with them and when I pick up my truck they guy who drove my car out side to be picked up he must have been messing with MY son roof he poped it out of place but good thing my step dad has a shop because theres no winning an argument saying they did it when I had it shut when I dropped it off peeled the sticker off of my key chain said the also filled my tires when they did not as soon as I left my info told me my tire pressure was low will never come back you guys give ford a bad name I really wouldnt give you one damn star

I absolutely love doing business with this dealership and their maintenance department. I never feel like they are trying to make a quick buck off me, they are honest to the point of NOT making a sale because I truly dont need it. Good, honest people make doing business a pleasure. I will be back time and again and will always recommend.

I brought my 2015 Ford Fusion in for its second oil change last week. Both times the staff were very nice, helpful, and professional, even when they were slammed with customers and phone calls.Glad my salesman Kevin & the owner were able to make everything possible. I upgraded from a used 2004 Mercury Sable, and absolutely love the features, size, and style of the Fusion. Highly recommend the car & the dealership :)

Service Department is the WORST I have ever had to deal with anywhere. I typically use the Ford service department where I purchased my vehicle for oil changes and service but I had a recall on my vehicle so I had to go to this location. I figured knock out oil change and the recall in one visit. Made an appointment a week prior. When I arrived they looked at me like they had no idea what I was there for. The service that was supposed to take 2 hours took over 6. I gave them my cell phone number to call instated of the phone number that was linked to my account when the vehicle was ready so I can pick it up. When they finally finished just before close they called the home number not my cell number. Luckily someone was there to answer. The person contacting us was very unprofessional and said we needed to come right away to pick up the vehicle because they were closing soon (after we waited all day for them to finish). The icing on the cake was that the car was a total mess when we picked it up and they tried to charge us for the free services. Needless to say we will not be going back here recall serve or not!

Ive been doing business with Regan since 1985. When he opened the dealership in Avon Lake I traveled from Cleveland to continue doing business.Reagan & Cindy are wonderful people to do business with!

I purchased an absolutely gorgeous Ford Escape from Kowalski Ford in November. I just had its first oil change over the weekend at Kowalski. Every person Ive worked with along this process has been genuine and has went above and beyond to help every stop along the way!

I had a few issues with scheduling. I scheduled online initially and they couldn’t complete the required recall maintenance that day so I rescheduled for the following Saturday. I got a call during the week and they wanted me to bring me in sooner to get it completed which was nice. All in all it was a good experience and they fixed my car up quickly and even washed it for me! I would suggest calling instead of scheduling online.

Nice guy at the service desk.

Very pleased with the service received from Kowalski Ford. They honored my first free oil change from Ford, and even washed the car which I was not expecting. The entire process from the purchase onward was top notch and I will continue to use Kowalski as my one stop destination.

Kowalskis Service Department is wonderful! I trust them completely! Very happy with the work they do as well as the communication Ive received. Thank you Brian & Curt!

Rich Cifranic is always very helpful when Im looking for a car. The service department is great and so is the parts department. Ill bet there isnt another dealership that saves horse magazines for customers like Kowalski Ford does!!!

Ordered a part yesterday was supposed to arrive this morning but truck wasnt coming and part wasnt coming in until tomorrow and that wasnt good due to deadline so I was disappointed. Than Jessie from parts called me a short while after and hunted down the part from a different location and got it for me and I called a few places around me and they aint have it. Now thats what I call great service thanks

Friendly service and they really make you feel like family

Tremendous staff. They found a screw in my tire that I did not know about. Kowalski could have sold me a new tire but said that it could easily be fixed and there was no need for a new tire. Honest and fair people.

The experience couldn’t have been better, Regan the owner and the salesman I worked with Kevin we’re super friendly. They were straightforward, knowledgeable, they are small dealership which allows them to give you more attention. They take time to make sure you understand everything. Also they don’t play the games most dealerships do. That back-and-forth with the general manager until you’re ready to pull your hair out. No pressure to buy Other accessories or warranties. It’s a dealership you’ll be glad you Dealt with.