A much more peaceful shopping experience. Not annoying staff around every corner asking if I need help. Its always quiet.

The manager that was there on 9/14 is just rude. From walking away from another customer who was having an issue finding a shade for dark skin tone, to literally not being any help for me. After an employee made a mistake and overcharged me, and me coming out of my pocket to pay for the balance, she said she can only refund me with a gift card when I paid with my card?!? Like what kind of policy is that???? Especially when it was her employee mistake and not something I was trying to return!?? So bad service and no help!

It is smaller than other Sephoras but it shouldnt be undervalued or ignored. The staff is polite and one can find plenty of makeup brands

Beauty, style is you want. Sephora will give you much more that you would want. Feeling like you were a great model

Was a bit disappointed because the person allowing people in discouraged my mom and I from going in saying this was JC Penney separation. And if we wanted to go to the sephora to go outside in the mall!

I bought a beautiful swim suit

JCP closed their plus size section in the Aventura Mall. I am very disappointed! What happened to inclusion?!? So plus size people are on meant to shop online? What year is this?!?! 😡

This is the worst customer service experience Ive had! Kathy is apparently the manager at this location. She is rude and doesnt know anything. She talks to other associates while customers are asking for help. Kathy talks about customers in Spanish with a heavy accent and complains about the customers to the other associate. She was applying makeup on herself while the customers are waiting at the checkout.Two of the Sephora girls were talking one side. Get rid of these employees!! I have complained to corporate about these individuals.

Late review but it was my first time shopping at Sephora last month! Gianna was really helpful(great customer service)! They were out of stock on the product I wanted but helped me choose another.

I love this sephora. They normally have a huge selection and the personnel is so friendly

I visit this store a couple of weeks ago and kathy was súper helpfull and nice she help me find everything i was looking for and a little more she even offer testers of productos i couldnt take that day!!! Thanks kathy!!

Being a beginner walking up, I was in defense mode after reading other reviews for this location. BUT... there was no need :) the woman that assisted me was very patient. She was very helpful and I enjoyed our little convosation.

It is always fun to browse around Sephora.

Im not sure how many stars to give this store, but not more than 3. Ive walked in here any times and most recently twice in two weeks. I needed 3 different products. As you may know it is difficult to choose foundation. There was no attempt to test out different formulas, they only tested the ones I already put on my face with a quick yes/no. No suggestions based on my skin type or foundation formula. One woman tried to color match me but when I brought the product home it was wayyy too light. I tried to tell her at the store but whatever. Every time I step in this store I feel like Im bothering them.There was one woman with blue hair that answered my many question so one star for her, but I really had to keep bothering her. Im sure I looked unhappy. Anyway, beware - its super busy here and even when its not, theyre not really helpful either. I will go to a different store or the Sephora in JCP next time.

I just attended a beauty class Correct and conceal with Estefania and Amy and it was a great experience. I would definitely recommend this class to anyone that I know.

If you want to change your look, without high pressure sales people trying to push you into something that you arent sure of, this is the place to go. You can do your own make-up, take it off and start all over as much as you want, until you find just the look you are after.All of my favorite brands are there. Generally, they are in about the same price range as other shops, but its more fun to have so many of them in one place where you can try them and compare. Bare Minerals, Urban Decay, Sephora, Chanel, Givenchy, whatever you like, you can probably find it here.There is always a good supply of testers, disinfectants, disposable brushes and makeup removers to make help assure that you arent working with contaminated products. If you arent sure how to apply something, the friendly staff is always around to help you.

My top favorite beauty shop. My wallet hates it. They carry more high end beauty products.

Great store but a bit pricey

The customer service isnt all that great if you are young or dont have on makeup. I go into this sephora about 2 times a week, soon more because I will be working in the mall. On a few occasions I have been subtly followed. Most times people dont ask if I need help and its kinda irritating. Store is usually clean and organized. Music isnt too loud but sometimes the customers are very boisterous. During unexpected rushed, check out takes a while but there is enough mini products you look pass that. As a makeup enthusiast and future MUA I like the relaxed feel of the store. Just wish I wasnt overlooked for looking so young or followed sometimes (by the older women in the store).

Pretty good but can improve service

Ive been a regular client of this store for at least 5 years. Today I just remembered why Ive ended making my shopping throw internet and sometimes I even go directly to the manufacturers. The customer service is something that this employees didnt know about, I know in more of the cases they have some kind of licensing on makeup. But definitely this morrows believe that they are the great deal and have NOT professional manners at all. I usually go into the store with a shopping list so I just go and grab whatever I want without have to deal with those unpleasant wannabes... today I ask some young girl about an Anastasia pallet. She didnt even try to find it, she was saying in front of me that they dont have it at the same time I was reaching for it right behind her, then she screamed on me that I wasnt supposed to open the product to make an inspection of the actual condition of it... so on her words I had to take whatever it was without checking if is complete, new, and the colors i want. So ridiculous argument. I decide to continue doing my shopping I was also looking for a FOR EVER Fundacion i wasnt sure about the difference between HD and Another one, nobody give a piece of s... they just looked at you like you are a thief or like How dare you putting your hands on my stuff they make you feel uncomfortable, stake it, and out of the place. Not friendly environment at all. They really believed they are SUCCESSFUL YOUTUBERS, that you have to be thankful for their existence. Then I saw a set of brushes that I been thinking to buy. I was very curious to see them and touch them and trying. This is what I think a SHOWROOM is defined by. But this freak lady jump over me even touched my hands like Dont touch, What are you doing??? She screamed. And that just make @The end of my trip to the joy of grabbing my make up which I renewed every year with a big shopping of everything I need and complete with small trips maybe two or three between months.I just dropped the little basket in the first corner I found full of nice things I chosen on an hour and a half of torture and run away.I will never again set a foot on a Sephora store. I will continue doing my shopping online. The fantastic experience that used to be going to the store and feel pampered and have suggestions and find new items for you collection is gone!!! They dont understand that we dont go to the store just to buy, we going to the stores to have good time. I suggest to everyone that read this review to go directly to manufacturers online stores they usually have a lot of offers for you!MONEY TALKS... who knows they may change the way the treat clients!

Nice set of selections under one roof

Im a regular customer to this store. They are always very busy and only 1 or 2 workers. I think they need more workers.

Expensive but plenty of stock

If I could rate this Sephora 0 stars, I would. Associates, including a manager, would rather talk to each other than help a customer. Next time I would rather drive farther than to go to this disgrace of a Sephora. Workers not helpful at all, I was looking to purchase a highlighter and since I got no help I took my business elsewhere.

All i need to surprise my wife :)

Expensive and poor quality

It was with excellent offers, I like it, good quality in its products

It is a good place for shopping and there are many offers

Very good

Excellent beautiful excellent excellent attention. God bless you.

Good variety of products

Very nice the tension of your staff and nice things.

Very good location! The attention is very good, personalized, respectful. Highly recommended

Good attention and variety of products

Excellent attention, very good prices! There is everything!

Divine place! The girls help you choose the right makeup.

Place where there is almost everything we are looking for to put on makeup and put ourselves in the best style painted like doors.At the Aventura club, with great luck, you will find someone to advise you ... ... well, badly ... anyway, buy as you can !!

I fell in love with this place, there is everything and good advice

Very varied, good prices and excellent advice

It is the best to buy bellesa product

It is fine for your makeup you find everything, but the bad thing is that since it is very busy for your purchase they do not make you up

Shopping center. All this is located in the Aventura mall. The easiest way to get there is by bus.

Very good products, but the sellers and among unfriendly and with not so much knowledge

Super nice its stores.

For its variety of makeup

Love it

I found what I was looking

Excellent

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