Person who sold me my car was friendly and helpful. Took their time time helping with car and not wasting time. However when it came to setting up the Subaru STARLINK after the sale my sales person has gone MIA. Drove there twice in person to leave my phone number for him to call back as well as 4 phone calls to no prevail. After 3 weeks of trying to get in touch with him I ended up just calling Subaru customer service who helped me with my problem. Seems like once they sold you the car, they don’t have the obligation to help you. Even the manager couldn’t do anything said only sales person could fix the issue I had.

Lucas has replaced broken moonroof on my Subaru Forester and did annual maintenance at the same shot. Im very happy with speed and quality of the job.

Purchased my Forester here and recommend salesman Nick. After pricing at other dealers, Nick provided the best price and was very helpful at delivery. Have used their service department several times and found the service is professional and reasonably priced. Since first purchase here my family has purchased two more cars from Nick.

I had the pleasure of buying a car from Anthony Eagan at Richard Lucas Subaru. I purchased a Subaru wrx sti and Anthony helped me immensely with the manual transmission and making sure I was comfortable enough. Anthony went out of his way with everything in order to make this a pleasant experience. I will definitely be coming back to this dealership in the future and hope to see Anthony. If you want a great experience with a genuine human ask for Anthony Eagan when stopping by Richard Lucas Subaru of NJ.

Had my Forester in for a recall, and figured Id have some routine maintenance done too. Ive never been one to use a dealer to maintain my car, but my previous mechanic shop changed hands, and I dont like their customer service anymore. I was very pleased with the way I was treated at the Richard Lucas Subaru service center. Thanks to Jason, I think I found my new shop. He was very knowledgeable, but more importantly, was very accommodating and inspired trust.

The professionalism of everyone I worked with to get me my dream car today went above and beyond. Starting with Artie on the internet, Kevin my in-person dealer, Jason the amazing manager and Bill who personally showed me all the features inside and out of my car, made me feel absolutely at home at Richard Lucas Subaru...and made this a seamless process for me, a first time car buyer. Im thankful for their time and patience with all of my questions and for not making me feel pressured at any point. Thank you to this fabulous team!!

Good service. Friendly and efficient. Arranged for drop off and pickup before and after the work was done.

I recently purchased a 2021 legacy from here and the process was so easy. Everyone was courteous and friendly. If you really want to be taken care of, ask for Anthony. He provided me with top tier service while following up even a week after to see how my new vehicle was doing. 5 star dealership.

Jason as well as the other employees were polite and knowledgeable and Jason took the time to show me as well as answering my questions regarding aspects of the car .The environment was clean and inviting,As I was there for an oil change I waited and was able to get work done. All in all it was a great experience.

Outstanding service from knowledgeable and professional staff. I received excellent service and honesty from all especially Jason and Ryan.This location is very accommodating, the waiting area is comfortable with drink and snack machines, plush chairs and outlets to charge your phone. Not all locations are the same.They offer free shuttle service in case you dont want to wait.I reccomend this dealership due to the outstanding customer service I experienced

We came from Open Road Subaru with a bad taste as the salesperson made us feel as though we wouldn’t be able to afford a car while in fact we had good credit and a decent down payment. We came here right after and were immediately helped out. Within an hour we had a car and we’re signing our lease. Honestly a very smooth experience and could not have been any easier. I feel bad for not remembering his name but the tall Columbian guy who sits near the front entrance was super helpful and pretty relaxed making us feel at ease when getting the car.

First time using Lucas Subaru and have nothing but great comments about the service staff, accurate, professional and spot on, will be back in the future i would recommend them to any and all Subaru customers.

Had my first service at Richard Lucas, and the service and professionalism was beyond superior. Ryan was phenomenal to work with. We had a slight issue while my car was being serviced (had a small fender bender in the shop), but they stepped up to the problem and told me about it immediately. Gave me a loaner car, fixed it for me back to brand new condition, and handled everything extremely professionally! I will be servicing my beloved Subaru here for all the years I own her!

This wasn’t our first experience with Anthony C. and it certainly won’t be our last! Being in the automotive business myself, I only do business with those who treat me with truly exceptional service and he and the management team delivered on our new Crosstrek purchase. Everything was smooth, painless, and how the automotive sales process should be done. Make sure you ask for him when you come in!

Avoid. Avoid. AvoidDishonest salesmen. Pushy. Shady.They list cars as Certified but then tell you it was a misprint when you get there in person.Bought a used car from them which I was told their mechanic checked out. Had nothing but issues with it.Very dishonest dealership.

Brought car in for 100k service and it came out better than ever. Jason was very helpful and they even gave me a loaner. I will definitely buy my next WRX here 😊

The service at this dealership is unparalleled. They are honest (yes, I know... thats refreshing), they work with your warranty, theyre fast, polite, and very professional. Although I have had a good experience elsewhere, this one is by far the best around. You wont be disappointed.

Quick and easy maintenance. Knowledgeable staff makes it easy to pick the right choice.

Great service! We were here visiting our son and needed service on our Subaru Ascent and Ryan provided exceptional service and care. It was fast and they do not try to fix things that aren’t broken. Very reputable place! Highly recommend.

This was my second service at Richard Lucas and dealt with Jason. He’s absolutely amazing, knowledgeable and patient. He takes the time to explain in detail all the work being done on my vehicle. Thank you Jason and Richard Lucas for making me feel safe in my vehicle.

The folks are really friendly and extremely helpful. They also are very prompt. It’s a really friendly and welcoming environment too. My next car will be from these folks.I recommend them highly.

Service department is always willing to work with me when scheduling a service visit. Work is always done efficiently and I’m never pressured to add on any additional or unnecessary procedures. Very happy with Lucas Subaru!

I bought my new forester here from Cameron and it was the first pleasant car buying experience I’ve ever had. I was happy with the price and the whole process. No one was too pushy and Cameron was extremely helpful and patient. I would highly recommend buying a car from this dealership and ask for Cameron

I purchased a 2018 subaru forester back in march, and since purchasing i’ve had to repair it three times and replace all of the tires. although the process of purchasing my car was smooth, i doubt that they had actually done a thorough inspection before selling the car to me. even though they claimed to, my car should not have this many repairs so soon after purchasing. very frustrating, disappointing, and misleading.

There is no listing of fees for each service so you are charged at the mercy of their whims. The wait time was excruciating-I waited five hours and then was told they found another problem even though they had performed a diagnostic previously, but strangely that problem was not revealed. There is no complimentary food only vending machines. Garbage! They do however provide free coffee. Not the best, but coffee nonetheless. Oh and don’t expect a complimentary wash. It will not happen. My experience was not the best. Perhaps someone’s else’s will be better. One star for the coffee. I like coffee.

I was interested in a Subaru WRX STI and noticed a Blue one out front, I decided to stop by without any intentions of actually purchasing. From my salesman Nick G. to the managers and finance department everyone was simply amazing. I have never experienced such a smooth and quick transaction. After a quick negotiation the deal was too good to pass up and I ended up making the purchase on the spot and was out of there in a total of 2 hours. That is UNHEARD OF! I am used to spending an entire day in a dealership walking around in misery. There was no BS, no additional fees, no sales pitch and no extra happy sales managers walking around to try closing the sale. I couldnt be happier! I will be back!

Service was exceptional. Ryan kept me informed on the status of my car. I went away for the weekend and my car wasn’t finished and they gave me a rental no questions asked. This was my first time here and certainly won’t be my last. I went in describing problems and they even diagnosed and fixed problems that were covered by my warranty.

If you are looking for a Subaru, THIS is the place to go! Please ask for Cameron!! I was slightly unsure of what I was looking for but Cam was patient, insightful, and helpful. I felt that all of my needs were heard and acknowledged. More importantly, everyone at the dealership was so friendly! There was no pressure whatsoever. I left the very same day with the forester of my dreams :)Huge thanks to Cam & Richard Lucas Subaru!

Anthony Cabrera helped me with buying a Crosstrek from Richard Lucas Subaru. Throughout the entire experience, I felt welcome. From the moment I arrived at the dealership, Anthony pulled up the exact vehicle I was looking at and let me go on a test drive. When I decided to go with another color, he had no problems bringing another vehicle to me. When dealing with Anthony, I always felt that he was being honest. It ultimately took me a few weeks to select a vehicle, but I never felt any pressure from Anthony to make a decision earlier than I was ready to. I would recommend Anthony to anyone looking to buy a car.

I was bouncing between so many dealerships around nyc and nj with bad deals unhelpful customer service rude etc… I was at my ends and then I went to Richard Lucas. I didn’t expect to leave with anything just continue to inquire and browse but Anthony Cabrera and the manager Jesse were the greatest help with amazing service good attitude friendly welcoming and worked to my needs. I ended up leaving in a brand new vehicle and couldn’t be happier! I don’t think I’ll be dealing with anyone else again and want to stick with their business. Thank you all for everything.

Professional and honest. It is a good feeling to drive after the work was done knowing the work was done right.

The staff is very friendly. The person I mostly see is Jason. He is very nice and I trust his word. And yes I will keep on bringing my Subaru Forester back when it needs service.

Big fan of the friendly efficient service staff at Richard Lucas Subaru. One of the best service departments I have dealt with.

Always great service and friendly advisors!

It is always a pleasure working with Jason and Ryan. They go above and beyond to get things right and have you out the door ASAP. For me it’s worth the extra distance to service my Outback there. Keep up the good work!

Made an appointment to go see an Impreza. When I get there they told me that the car had sold. Very disappointed. Salesperson didn’t even call me to let me know car had sold. Waist of time going there.

Richard Lucas Subaru is wonderful. Professionals at the service desk are always polite, personable, knowledge, and responsive. I went in for one repair, and they found a required update to my STARLINK and squeezed it in. The same day. I am a VERY happy customer.

Worker Ryan, in the service department made my experience the best. I was only there for 2 recalls, but he went over and beyond. He was also very knowledgeable in what he was doing, but most importantly, was the pride shown. It was a pleasure meeting him, and very easy on the eyes

Nasty salesperson named Erik. You ask a question he responds with a facicious good luck go somewhere else. I will and hope others do the same.

First visit. Promt and courteous service Was in and out in an hour.Hope this is an indicator of things to come.

Really nice easy going people. Went in for some service and they found 2 factory recalls. While I waited they let me test drive a new Accent! Ill definitely be back when Im ready to take this one home.

I don’t appreciate the hard sell on 30000 mile service and the fiction that was told to my wife that if anyone other than Subaru does the service that it would void my warranty. Shameful. It’s a good thing they told my wife and not me because I would have made a scene. I am writing to corporate.

This is my third Subaru dealer. Ive tried Morristown and Open Road and these guys are by far the best. Rather than try and sell you things you dont want, or even a car you dont want, they sit patiently and listen and offer great suggestions. They are trying to make you a satisfied customer, and I certainly am. I finished the process today. I got my new registration and got a few questions answered, but most importantly Gary and all the staff that I dealt with there were fantastic to work with. Even when they called me on the phone to tell me that my registration was finished, they were polite and warm. They made my experience of buying a new car educational, informative, and very pleasurable. I cant recommend them highly enough.

The service is great. Friendly and knowledgeable staff.

Phenomenal experience and service!! Highly recommend purchasing a vehicle here! Go see Kwabena went above and beyond! Got me the deal I was looking for to the exact dollar!

Super helpful, informative, and accommodating. Despite being short staffed when I went, they still provided excellent service.

I initially came to this Subaru dealership to purchase a car. Although, they didn’t have the inventory of what I needed, the staff was excellent. When I eventually purchased my Subaru, this was the only dealership that I would use for service. The staff is extremely professional and helpful. My service times have always been shorter than anticipated. I would highly recommend this dealership!

I worked with Anthony Cabrera, Jay and john. They helped me to get more value for my trade in and worked to get me as low a price as possible based on my trade in. I bought a 2021 crosstrek sport. Everyone at Richard Lucas Subaru was very friendly and eager to help me. Specially my salesperson, Anthony Cabrera, was absolutely wonderful. He was extremely knowledgeable about the crosstrek, courteous, friendly, respectful, and willing to go the extra distance to answer any, and all, of my questions. Initially I am looking for crosstrek base model but Anthony sales experience was so incredibly off putting that I decided to move on in my search and Im glad I did.

I needed to have my car serviced at richard lucas subaru in avenel new jersey. i found the service department to be very friendly and efficient and ryan kept me updated on the progress. they got the job done! i would not hesitate to bring my car again.

Once again, I had a wonderful experience at Richard Lucas Subaru! Jason was on the mark with the length of time it would take for the service. I can’t say enough nice things about this Service Department and the entire staff!

They did the work quickly and efficiently

Service tech Ryan was very helpful in making my.experience with Richard Lucas Subaru a positive one. Thanks again for your professional, courteous assistance!!

Lucas Suburu service department is the best! Everyone is friendly and professional. They adhere to their appointment schedules and give you an honest assessment of the problem. My most recent visit was for an air conditioning recall, they completed the repair quickly notified me when the car was ready. Bravo Lucas Suburu.

Amazing service great team of people, great quality of cars, fast service

This review is for the service center:I couldn’t be happier of their services! Been doing my regular maintenance for over 5 years now. They’re straight up honest and won’t haggle you for unnecessary repairs or services. Kudos!

Exceptional service from initial call to schedule, ordering parts, through to completion three days later. Polite and responsive staff.

Was looking to purchase a 2020 Forester through TrueCar (via my employers partnership), which brings on dealers who dont hassle or haggle customers. I got quoted a fair price, and as soon as I inquired about the vehicle, the price magically jumped $1500.When I inquired why after I put in a purchase inquiry, I was told that demand had popped up, and that I would need to come in to even discuss the car further. When I mentioned that I was a TrueCar client and that was the price that theyd negotiated, surprisingly the car had JUST BEEN SOLD!! Sooo shocking, as I checked today and the car is still on their site with the upticked price. Thanks Scott (if thats really your name)!Folks (esp any fellow ladies looking for a car solo): Id truly recommend avoiding any dealership that pulls the ol rope-a-dope like Richard Lucas Subaru did to me just now... I notified TrueCar and CorporatePerksAtWork about this dealership so its on record. Attaching pics of the price change as soon as I showed interest...

Fast service & friendly staff!

Purchased two vehicles from this dealership over the past 9 years. Every dealing I’ve had with Richard Lucas Subaru has been absolutely positive, both in Sales and Service. I would not only use them again but would highly recommend to others. No pressure sales, very patient and relaxed atmosphere and they go out of their way to help any way they can.

Super friendly staff all around. Had an appointment to program a key-less entry fob to my vehicle, and by the time I could walk the lot and get back around the building they were finished. (Car is an older year so dont take my word for stone on how quick they did it if your car is brand new ) Call up and ask to speak to Jason, he will take care of you.

Quick and great serviceVery professional service staffWould recommend

Quick and friendly! i wont go anywhere else for service.

Professional and speedy. Top notch service.

Ryan was quick, professional and friendly. I had a trip planned to go up the mountains into bear country. And it’s snowing there already. You can trust this Subaru dealership to do a phenomenal job. Thank you Ryan!

Called into RLC interested in a used crosstrek. The internet department rep (Eric) helped answer all my questions and set me up with the salesman Kevin. Both were very kind and helpful. I’m very appreciative of my experience with these employees and what a great dealership. The managers Graig and Richard Jr were able to help me with financing and warranties. Would recommend this place 10/10

Ive come in last week for an appointment and Ryan from the service team went above and beyond to make sure my experience was EXCELLENT! Had a great time shopping here and service was a breeze. Would recommend Richard Lucas 10 times out of 10. Shop here!

They are some of my favorite people. Very smart and a healthy sense of humor.

I think Im on year two as a customer with this service team. I didnt even buy my car here. In my opinion, Jason leads this group so well - everyone is very professional and transparent. Ryan was in charge of my service today and he is great too. I feel like everyone on this team really cares about me as a customer and my car. Would give this place 10 stars if I could.

Just went in for an oil change. Said everything was fine then proceeded to say it needed a cabin and engine filter and a brake flush!

Courtesy, informative, kept me up to date on progress of repair. Very happy with service center.

AMAZING! FRIENDLY AND HONEST!I brought in my car for a recall repair and to check out another problem. My mechnic had just damaged a sensor that he had to replace, and I was expecting to get an earful about it, but they were just fine.They called me that found another problem that, depending, could cost up to $140. When I came to pick up the car they told me it was a matter of putting in one screw and didnt charge me.Great guys and although I cant use them because they arent near my house, Im sure to go back when Im in the market for another Subaru.

Bought my first brand new car here a few months ago and they made the process so simple! Definitely recommend

The best car buying experience Ive ever had and I could not recommend them enough if youre considering a Subaru. In fact we were initially looking at a Toyota, but the sales experience was so incredibly off putting that I decided to move on in my search and Im glad I did.This was a no pressure environment, they did not try upselling us on anything, and they were more than transparent with us through the entire sales process.The benefit of going through Richard Lucas Subaru is they seem to have a wider selection (and network) than smaller Subaru dealerships. They were able to get me a car that was 200+ miles away and have it towed here at a price that nobody else could beat.Special thanks to Mike (sales), Ryan (service), Bill (explained amenities), and especially Greg (sales manager). I believe the experience we had was a reflection of Gregs leadership as the employees who worked for him emulated his overall positive, helpful demeanor.

I had gone to all the dealerships on Staten Island, and every single one, the salespeople were pushy and didnt bother listening to what we wanted.The people at Richard Lucas do a great job, both on the sales side with making the experience less stressful, to all of the followup service work Ive had done since.Excellent dealership, definitely worth giving a chance.

First and foremost, the dealership was pristine, mask enforcement in place and social distancing seat placements comfortable. The service was excellent and my Mother and I received the service we needed and then some! Great place for car servicing!!!

I was able to get a convenient appointment for an oil change. The wait was shorter that I expected. The price was reasonable. Ryan was helpful.

Swift and efficient service with a nice dose of cordial service desk.

Subaru Dealership Award of the Year 2020 goes to Richard Lucas Subaru Woodbridge NJ, well from me anyway.When you visit them (not if, when, because we all know Subarus are the greatest and you probably need a new one,) ask for Anthony or Greg. The two best Subaru sales people I’ve ever dealt with. You won’t be disappointed. My wife and I both purchased new vehicles from them during summer/autumn 2020 and couldn’t be more pleased with our service and product. Honestly, just absolutely thrilled. Also, important to note that we drove an hour and a half South from New York to deal specifically with them. Also because Ramsey Subaru sucks. If you’re thinking of buying from them, reconsider to Richard Lucas or another dealer if you’re unable to trace far. Sorry not sorry for the shade thrown.Thank you Anthony & Greg of Richard Lucas Subaru!

Great customer experience . Jason from the Service Area Department was very helpful and treats me with courtesy and respect . He even went above and beyond by explaining the why - on why the tires needs to be changed. The transaction was very transparent and the service was on time . I highly recommend Richard Lucas Subaru of Woodbridge .

Always a pleasant experience here and amazing, quick service!

Extremely polite and helpful service managers. Always accommodating. No rushing! Thank you!!

My service with Lucas went as scheduled,Nice friendly atmosphere in the waiting room,

Do not buy a car here. I drove out of my way due to wide variety of in stock cars advertised online at this dealership. The salesman was nice enough to start but when the conversation turned to pricing I was shocked at how blatantly dishonest he was. He even tried to talk me out of looking at a Carfax report on a used car. I immediately left and purchased a car at a different Subaru dealer who was up front, honest and low pressure that same day. I am disappointed in the time I wasted at this dealership.I regret not getting the actual salesmans name but even when I contacted the internet sales specialist, who had reached out after my online inquiry, about my experience I received absolutely no response. Apparently this is how this dealership operates. I will never return to this dealership and recommend everyone stay away.

I had my car in for service this week and I can’t say enough about the service department at Richard Lucas Subaru, especially Ryan and Jason. They arranged for me to get a ride home so I didn’t have to wait at the dealership while the car was serviced. They are extremely helpful and go out of their way to explain everything about what needed to be done to the car to bring it current in its maintenance schedule. They also took the time to review what was done after the visit as well. I highly recommend Richard Lucas Subaru!

I like this place. The sellers and the owner are nice and very helpful with the purchase.

Fast service and reasonable prices.

Jason in the service department was great. Brought a used car I bought in for service. They listed things that would need to be fixed but they didnt pressure me for any extra services or repairs like alot of dealerships do.

Recently our Outback died on us with no warning and we didnt know why. We found this dealership and took it to Richard Lucas for help. They set up the appointment at our convenience, made sure the car was in great shape and even fixed a recall that we were not aware of. Excellent service and great experience!! We previously were going to Flemington and didnt know Richard Lucas was close by. Were now Richard Lucas customers for all of our Subaru needs. Thank you especially to Ryan Eavey for all of his help and knowledge. He was very thorough and knew exactly what the problem was and hes a definite asset to your dealership!

The service was wonderful. The room to wait in was socially distant and very clean and comfortable. I’ll slways service my Subaru at Lucas even though I live on Staten Island

Quick, Professional, Helpful, Knowledgeable, Courteous.

Beyond amazing service. Straight forward. Transparent. Convenient early hours. I would bring my car back here again.

Went in to check on a car listed on the website. I was helped by Nick Grappi, although I end up not purchasing the car, I couldn’t be more happy with the service given to me. Nick was very patient, respectful and put me at ease during the process. It was almost closing time when I got there but he took his time, never pushing, even printed a Carfax report for me to review. Thanks Nick, Lucas Subaru is lucky to have you on their sales team!

The customer service is top notch! The staff definitely will sell you something before you leave the service department. Hopefully, the service repairs are just as great... they didn’t have the part in stock... Monday, 11/27/2020 at 1100 AM, so I wasted the day and I had to reschedule . Jason was the person I was dealing with this time of my arrival. He was thoroughl. Did I mention that they did not have part I needed, so what I came to the service department for was not completed. However, Jason was able to sell me on replacing the air filter.... hmmmm. I said the customer service was great!!

I just purchased my Forester from here on Saturday. The process was relatively smooth. I was greeted by a manager when I was outside & he took me right to a salesman Mike P. I didn’t have any issues finding someone to help me & the whole process was pretty straightforward. I would recommend going here if you don’t like all the haggling. Note: Subaru really doesn’t give you much incentive to purchase from them. If you are looking for rebates, free oil changes etc...this isn’t the place or car for you.

Nothing bad to say. Everyone is polite and the device is done quickly and in a good manner. Love my Subaru Outback.

The staff was outstanding. Usually every other place I have been they always have someone with attitude, however I didn’t felt that at all. The staff was very respectful, and well mannered! They did an awesome job on my vehicle! I would definitely recommend them!

Took my Subaru in for servicing and required repairs to the brakes. Richard Lucas Subaru was extremely diligent and kept me informed on the required repairs and the cost estimates and the turnaround time. Special shoutout to Jason for the efficient service and arranging shuttles to drop me off and pick me up once the repairs were done.

Jason was great as always. Got my a Lyft ride home and everything. Response time to texts was slightly slower than normal but I can understand that with everything going on. Fixed my car the first time and for less than I was expecting.

Service center staff. Very courteous. Continued to give me updates and we were out at the expected time. They were busy, and took the time to explain to one client they wanted to take care of a minor recall she had not received notice yet, to save her another trip. Personally I thought that was EXCELLENT client service

Jason was very helpful. The wait area is following social distancing, all staff wearing masks. Hand sanitizer is available by the counter. The service was very quick.