As far as the appointment itself went, it wasn’t horrible. The wait time to see the doctor wasn’t very long at all. However, I cannot give them a full five stars. I asked how long it would take my glasses to come in and they told me it would take 7-10 business days and not to come in until they call me. My glasses ETA was 10/05/2021. The fifth came and went and I got no phone call. THREE WEEKS PASS not a couple days. THREE FREAKING WEEKS. I get tired of waiting so I call to find out if they can track them. My glasses had been there since 10/02/2021. They verified that they had the right phone number, and they did. All the lady told me was “well they were checked in on the second but it says they never called so they must have forgotten.” If I had forgotten to do my job people wouldn’t have functioning cars. Maybe next time I’ll just forget to pay them. Absolutely ridiculous, I wouldnt recommend this vision center. Find a better, more productive one.

My experience at Walmart Austintown Vision Center was great. Dr. Bataille is knowledgeable and thorough and the opticians in the front were very helpful. I had to pay for my eye exam because the Dr doesnt accept my vision insurance, which is his right to do. I paid upfront (one other reviewer was irritated by this?) just like you pay your co-pay at your PCPs office. I had no problem with it. They have a wide variety of frames to choose from, too. I give them an A.

When you get glasses from here, they need to specify what is covered under their warranty policy. It is not covered under their policy if you accidentally spill something on them that takes the photochromic film off. Then to replace them, they charge you the amount you originally paid for them!! I need my glasses to drive! Never again will I get glasses from here.

I have been going to vision center for over 20 years. My vision is bad and i lost a contact lens. They said they couldnt help me, i was due for appointment, of course they couldnt help me with that either. Will be looking for some place to go. Very disappointed let some one whos been a patient for over 20 years ho with out help.

Im very disappointed, I dont understand why I cant get a second pair of glasses, if everything we buy everyday is ordered, why cant I order a second pair of glasses, Youre not satisfying your customer or running a medical facility in a proper manner, I know everything must be disinfected, And 1 customer at a time you can get that done, Ill never go there again and nether will my family.

Sign in lobby says, fees are due upon completion of visit, but if you dont have insurance they make you pay upfront