Chris Jackson at Covert Cadillac has exceeded my expectations. He’s honest, he listens and has gone out of his way more than once to direct me in my vehicle purchase. By far the best car sales specialist I’ve come across.

Our Service Advisor (Adam) exceeded any and all expectations without exception.Far and above any prior dealings with any other service departments from any auto dealerships we have previously dealt with. He was always fast to respond. He took time on our behalf to oversee difficult circumstances we were dealing with as a result of a 3rd party oil change company [we will not ever do that again!]. Adam and all of those involved with the repair [replacement of an engine] were professional throughout. There is nothing Adam or the others involved with our complex / difficult case could have done better. Adam and all others represented Covert Cadillac in the finest way possible without exception. As a result of the service department we look forward working with Covert Cadillac when we get our next vehicle. In conclusion, our experience could not have been handled better by anyone. So far ahead of any other service department dealership experience we have ever had. Our thanks to Adam and the Covert team. WELL DONE!!

Dont buy a Cadillac they have too much trouble and they want you to buy a new car as a solution. I can not drive car at night without paying over $2000.00 to get new lights due to their defect!!! The sunroof leaks and causes electrical problems which cost $2500.00 to repair and their Batteries that have a 3 year warranty and they only last 2 years and due to policy you have to purchase another one so the warranty is only good for 1. You are not made aware of TSBs, I had to learn about them on my own. I will do more research now when purchasing my next car. It will not be Cadillac. The service people are very nice and professional, however, they tied by the corporate and dealer policy.

I have always found the courtesy and service provided by Covert Cadillac to exceed my expectations. The waiting area is comfortable, and the staff there is always willing to answer any questions that I may have. I would always recommend Covert Cadillac!

My experience with this dealership has been nothing but Amazing. Had a major issue going on. Ask to speak with Owner, CEO or someone to explain the situation and to let them know I hadnt had the car that long, less than a month. The young lady that answered the phone when I called was very polite and very pleasant. She transferred me to Mr. Ruben. I was really scared that he wasnt available to answer my call. Spoke with Mr. Ruben about the problem and I must say Mr. Ruben who is a man of his word handle my problem. I must say he definitely lives up to the expectations of Customer Service. Nothing but Phenomenal!! Thank you for all you have done for me. You are truly a angel. God Bless you !🤗🤗

Chris Jackson was absolutely AMAZING to work with. He listen to what I was looking for in a car and made great suggestions. He wasnt pushy nor overbearing. He helped me make the best decision for me. I love my vehicle and will, definitely, be back

Alex Colwell did an outstanding job assisting me on getting my new ride. He was very friendly, knowledgeable about the vehicle, and professional getting all the paperwork done in less than 2 hours! What a wonderful experience I had at Covert Cadillac. I highly recommend purchasing your next vehicle from them! Ask for Alex!

Covert is the place to shop for a luxury Cadillac. You will find some awesome deals right nowCall them today!

This dealership always provides great service, is very customer oriented and responsive.

Whenever my car needs anything, I know that Covert Cadillac will take care of my sweet car and me! It is always a pleasure to interact with the service department, from the person who answers the phone to the person who delivers my car when the job is done and everyone in between. They all make me feel like a very special customer.

Covert always provides the highest levels of services (post sale, which is good!). Michelle Raygo was a great advisor during our last visit. Highly recommend going to Covert Cadillac!

My mind is absolutely blown away with the customer service from the service department at Covert Cadillac. I bought my car in August of 2019 from this dealership d/t the incentives of having a loaner vehicle when something would be wrong with my current vehicle for any reason. Come to find out I would have multiple issues with my car within the short amount of time I’ve had it. Ryan in the service department can’t tell me anything except GM is not producing any cars at this time. This has been a repetitive issue after booking service appointments months in advance. I continuously get the run around from this dealership and it’s typically last minute. For example two hours before my appointment. They literally do not care about your time or the safety of you in a brand new vehicle. Stay away from purchasing a vehicle here! Do not waste your time- go somewhere else!Tonight the service guy had the audacity to tell me I could try to get into a rental car and they could pay a certain amount a day but I would be responsible for the rest.Once again! Stay away- this dealership can not commit to any promises!!They don’t care if you get stranded on the side of the road because your “reliable new vehicle” isn’t reliable

Can’t say enough about Chris Jackson!!! What a nice guy and really worked so hard for us!!! Go see him when visiting Covert Cadillac!!!

From the moment you walk through the doors at Covert Cadillac, you feel like you are at the center of their world. To deliver more than you expect is truly their goal, and everyone from the sales team, the finance managers, to the service department more than meet our expectations. We are proud to choose Covert Cadillac as our preferred dealership. They are the best!

Still the best service experience Ive had ever. Very knowledgeable techs that keep you informed while your vehicle is in the shop. The recommendations are exactly what is needed and not anything extra always a plus in my book. Jason Wolk has always been my tech and nothing but good things to say about him and his professionalism. I even watched him take care of some upset customers that really wasnt his responsibility but he took upon himself and help them get right with their situation.

My Covert Cadillac Service experience was so good... from the quick and easy online scheduling, the warm greeting at the service bay, the comfortable waiting area, my professional updates from my service manager, Jason... The whole experience was quickly finished and I felt pampered.

This place is awesome!!! I had totaled my car, needed to turn in my rental car ASAP. I was living back & forth between my home & my elderly mother’s apartment which were 4 hours apart. I was in Marble Falls, about an hour from Austin. I called about a car they had not even put out on the lot yet. We did everything by phone & the salesman delivered my car to me when he got off work that evening. This was the best car buying experience I have ever have! I couldn’t of asked for better service.

So infuriated by this horrible company. As if we need more reasons to despise car sales people, they sent out scam scratch tickets and my husband and I thought we had won money, which was going to be a game changer for our tough finances we’ve been experiencing. Made to look like idiots when we went in and you have to “match the number” to something at their location.Left furious and embarrassed. I’m filing a complaint with the Attorney Generals office consumer protection division, as well as the DMV Enforcement Division. You can file these complaints on the respective agencies’ websites.

My name is Conchita Urquhart and I’m a widow and doing all this stuff is nothing I’ve had to do, I had an awesome husband. I took my 2013 SRX to get some fixes on my radio and steering wheel as well as my sunroof Jason was the person who took very good care of vehicle and he kept me informed of what’s happening and when things were done, he was very cordial and caring and he completed it in a very timely manner! Thank you Jason. Job well done!

I love the quality of service I receive when I visit the Service Center. Everyone is very nice and professional. Its always a great experience!

Amazing experience. Go see Ana! She got us TWO vehicles, she communicated with us through the entire process and when we went in to purchase it was extremely fast! We definitely felt like we were a priority. Highly recommend.

We continue to experience excellence in virtually every capacity from Covert Cadillac, from the service dept, administration and dealership staff. I do and will continue to recommend Covert to our friends and family. As I mentioned earlier, my next auto purchase will be another Cadillac from this dealership. Thanks for a great experience.

I would like to personally thank Mark and the service team for everything they have done to keep me on the road. Mark was perfect… he responded to all of my messages quickly, fixed my issues on the car in a timely manner, excellent customer service, and overall was completely impressed by the work ethic these gentlemen had. I do not hope to have any more issues with my car but if I do I’m taking it to Covert Cadillac in Austin and I’m looking for Mark!! Thanks so much guys… ur awesome!!

I really hate that I gave this dealership (Covert Cadillac) my business because it seems like Everytime I take my car in for service or Im having a problem with it. They seem to either charge me for two diagnostics saying that it had to be done. They had no choice or either they try to find a problem with their loaner car so they can charge for something. They look really hard for scratches, dent, or ding so they can charge for something... Like for instance today Monday August the 9th I returned their loaner car back in not knowing it had a nail in the tire. That is a brand new car with new tires. I know they could have plugged or patched that tire up. But NO they are trying to get Three hundred and eighty dollars out of me for one tire to be replaced which is, ridiculous!!! I think they should work harder on their customers service instead of looking for ways to get more money out of their customers. Because I know and they know they could have patched or plugged that tire. But instead they got their hands out. But It Is All About The Money!!Not About The Customer, Nor The Service...etc!! PS lets not forget when you are purchasing car youre paying for everything that comes with that car. They lost my rugs and they still havent paid for them nor did they replace!!! Never the less they want you to pay for their stuff., and they do not pay for yours they just give excuses. It Works Both Ways..... ETC!!!!!!!!

Worked with Quinn to get my parents their first new car and I cant say enough about how great he was to work with. Super laid back and very knowledgeable. Made my parents first new car buying experience a great one.

Professionals from the time you walk in to driving out! No detail left undone. The lack of inventory was definitely noticeable, but dealership was doing the very best they could. We were blessed with timing and literally walked into a 2022 XT6 AWD that took 2.5 hours from beginning to end!I HIGHLY recommend Jason McEntire and Brent (finance) in New Cars, and Brian The Hawaiian (true Aloha Spirit!)and Jerry Duran in PreOwned (best finance guy ever).Covert is all about family best interest.

I was in 10 different dealership before this ridiculous place. If u wanna lose your money u are right here. Enjoy

Very good quality and professional staff and service. Jason Wolk is always caring and professional. Takes care of all issues.

Covert Cadillac is the Cadillac of dealerships in Central Texas.More like consultants than salespersons on the floor, outstanding back office staff, and service department personnel team up to consistently deliver the highest level of customer focus, exceptional auto driving and owning experience these past several years Ive been a customer.

Pulled just about every sketchy and slimy car sales trick in the book to try and strong arm a sale. I thought that comically bad car dealership experiences were mostly myth and works of fiction in cheesy movies, not so. Salesman struck me as someone who got their training by watching Bugs Bunny impersonate a 1950s used car salesman.

Covert Cadillac is at the very top of the list in terms of service. They do everything right, from communication to commitment to quality. We even take our non Cadillac vehicles for service. Adam and the team are the very best in Austin.

My experience with Covert Cadillac was great! Mr. Quinn was the salesman that helped me with locating, purchasing, and receiving delivery of the exact vehicle I was looking for! I highly recommend his services to anyone looking to purchase a cadillac!

Outstanding service and answered all my questions. Very helpful staff. I have leased 3 times before and I would consider leasing from Covert in the future.

Went in to purchase a new Escalade. Was in and out in under 2 hours. Very friendly and honest staff. Smoothest car buying transaction Ive ever done. They really value the customers time. Good job Covert Cadillac.

My family and I purchased 2 vehicles from covert and had very exceptional service. David (Jesus) was our salesman and he did a phenomenal job. We HIGHLY recommend him. If you are in the market for a new vehicle, this is the place to go. Be sure to ask for David.

Love my car but my issue is with th service department. They are super slow and the 2 times I’ve needed service, it’s taken them a week each time. This time, they didn’t even run the diagnostics until today. I turned my car in on Friday. They’re always behind days at a time and now due to issue with GM they aren’t even giving out loaners. They need more service people.

I serviced my new car for a long time until I moved out of Austin.I suspected that they are not the best service when they suggested to change my fog light with broken clips (which popped into the bumper) for ~$1500 after they take a look under the bumper from inside. I had time on a weekend, and I wanted to show my son how caddy looks under the car and from inside, and the fog light just popped in! (still works as it should).Then I had a problem with my touch screen, and they changed my radio (warranty).Now my CUE touch screen stopped working again, and I gave my car to the nearby service which knows how to fix it. They started to remove my radio right in front of me, and I saw that a lot of clips are broken and cracked!Beware if possible.

Love my new cadillac.. finally decided to treat my self to my dream car. Go see Edward Torres in sales, he will get you in the car you want. He was AWESOME 👌

Oscar, my sales associate, was wonderful, with no high-pressure sales tactics. The finance guy was good he didnt push too much with all of the after-market items. Overall, excellent experience.

I just purchased another vehicle from Covert Cadillac. The customer service at this place is amazing and its what keeps me coming back. Everyone that I saw said hello or asked if I needed anything. Thank you Jesus and keep up the good work! 👍

I have been a Cadillac owner for 7 years. I travel frequently and have been to dealerships for maintenance in Fl,Ca,Ma and Tx. This location is only nice and helpful when you are purchasing a vehicle. Every time I have an issue- engine light on - warning notifications- I call and I always get a hard time! Not at all the customer service Ive been used to. They either cant give me an appointment or cant give me a loaner and the take it or leave it attitude is unreal. It seems strange that I can call San Antonio Batchelor Cadillac and I am treated like a valued customer- they tell me bring it in and Im given a loaner car !!Im not sure what the problem is at Covert Cadillac but Im done with them.

Don’t bother coming in if you “won” any prize from a flyer they sent to your house. The “winning” numbers are a ploy to bring you in for the trade-in. The “winning” numbers for whatever prize you “supposedly” won make you eligible to win if your “ID number” match for the actual prize. Otherwise you “win” a $2 bill.

Horrible service. I called to setup an oil change and have the driver seat looked at. When I arrived at my appointment I was told by the advisor that I would have to schedule another appointment to get the seat looked at they could not do both. Why was I not told that when I set the appointment??? The service also took 3 hours to get the old changed and serviced with an appointment.

I was most impressed with Oscar Castillo as a sales representative. Not too pushy but very knowledgeable of the vehicles. He showed me a variety of sedans, going back and forth, until I decided on the one for me. we decided on a price, received a military/veterans discount and the final number was then rounded down. He was eager to assist when we needed anything and was very receptive to all my requests prior to making a deal. Very Happy!

Came in to see about a prize I supposedly won and was greeted with a gentleman asking about the trade in event. I handed him the flyer and he turned it over to the front and began talking about the event. He asked me about my car information and my personal information and then tried very hard to sell me a car, even bringing his manager over to try and persuade me to trade in. When we finally got to the prize they stated the number at the top not the scratch off number was how to determine what prize you got. This was a total scam and completely misleading. I will attempt to call the Better Business Bureau regarding this. It was a complete waste of my time. When they talk about how sleazy car salesmen are, this is exactly what they mean.On a side not, the $2 I did win at least went to my local charity so at least it wasnt a total waste.

I had an issue with my vehicle when I was leaving town for the weekend. I took it in and the service advisor Jason Wolk got me in for service and got a vehicle for me to drive. I was fortunate because it was late Friday and they found a vehicle for me to drive over the weekend. I was good to go by Tuesday with a couple of updates performed also. My regular service advisor Jennifer Martinez always takes care of me, but she was not there that day. Jason and everyone in the service dept. and my salesperson Tony Smith took great care of me and my vehicle. I highly recommend Covert Cadillac.

Covert Cadillac and the team there will never disappoint. From the first Cadillac I purchased from them in 2014 to my fifth, they are consistently on point, courteous, kind, efficient, knowledgable and fair. Joe Joseph consistently goes above and beyond to make sure I get the exact car I want every time. Cant recommend Covert highly enough.

By Far the Best Experience we have ever had purchasing a car.Austin Texas go see GAVIN BAKER!! You will not be disappointed. Professional,Not Pushy,Literally feels like your Brother helping you make a Life Decision and educating you on a Safe & Special Family forever Vehicle. Go see Gavin! We will definitely be returning and will be a Forever Customer as long as Gavin is here. Our daughter will be next in line to get her Safe and reliable transportation from Gavin here at Covert Cadillac on Research Blvd. Thank You Gavin and Covert Cadillac Team!!!!! You guys are Freakin Fantastic. Oh Yeah!!! YOU WON ME AND HELLO WITH FREE BBQ even better. YUM YUM YUM!!!!!!!! And Thank you!Thank You! Thank You! Wishing you all the best This year and a Beautiful Summer.Thank you Gavin BakerKind Regards,The Azzano Family🤘

A car dealership I trust. Why? Cause the people are amazing. Everyone from the salesman, to the technicians, and even finance!! Go see Gavin for a used car, he WILL work and FIGHT for you!! Thanks to EVERYONE at Covert for getting me in the car of my dreams!

One of the best car buying experiences I’ve ever had. Jerry and Jeffrey are amazing and caring people that made car buying experience very enjoyable!!! I would highly recommend anyone interested in purchasing a new or pre-owned vehicle to give them a call. You will not be disappointed!!!

Horrible service, unwillingness to help customers and will hang up on you. Sales team is trash Jeff is not professional and give this company a bad rep.I would Advise another Cadillac service and sales company.

Jason Wolk does a fantastic job of keeping me up to date and informed about the status of my vehicle and I greatly appreciate his attention to detail!

Amit Patel, my sales rep was amazing to deal with start to finish. I typically hate dealing with all the nonsense that comes with buying a new car from a big dealership, but Amit made everything super easy start to finish. Loving my new Escalade.

After buying a vehicle from then is taking over 2 months to get the license plates, I already had to go and get another temporary plates that expired on the 6 of June (3 days) and no permanent plates. Called the registration department at the dealer and they didnt have the time to take care of me, the lady returned my call after 5 days, I had already pick up temporary plates at the dealer, and they said they try to get in touch with me, not true, I feel like after making the sale and getting the money from the bank they dont care about the customer. Do not recommend this place to spend your money.

This has been THE BEST experience I have ever had at a dealership. David Bislar took so much time with me to make sure he knew my price range, my needs for my future vehicle, and did not want to rush through or put me in a vehicle I did not want or need. He really went above and beyond. Even after my purchase he went out of his way to deliver my vehicle to me as well as check in on me and the vehicle as the week has gone on. Would never go to anyone else or recommend anyone else but him! You will not be disappointed.

I had an issue with my muffler/tailpipe that I did not expect to be covered under warranty. I came in for an inspection and estimate on the cost and time required to complete the work. What I got was completed repairs covered by the warranty within the hour allotted for the inspection. How awesome is that?!? This is my first Cadillac and I have been amazed by the service provided by Covert Cadillac every time I have taken my car in. They say what they will do and then they do exactly what they say and always do it faster than promised. I can see more Cadillacs in my future based on my experience with Covert!

Oscar went above and beyond to make sure I found the perfect truck. He really put a lot of pride into his job and me as the customer. He was very quick and answered all my thousand of questions. He even showed me the comparisons in each vehicle that I wanted to look at. My new truck purchase was stellar and I would definitely recommend him to anyone in search of a new car or truck. The purchase was pressure free, it was the best service I had ever received during a vehicle purchase. To top it off, he personally delivered the car to my home and went over all the features of my new truck in my driveway!!!! It was an excellent experience!!!!

I recently purchased a new Cadillac from Covert. I inquired online and got an almost immediate response. I made an appointment and was greeted by Leticia when I arrived. I was offered a refreshment and introduced to my sales professional Quinn Brownfield. The car was pulled up in front and waiting for me. On my test drive Quinn went over various features of the car and gave me the best route to take to really get a feel for the car. I loved it, so when we returned, we started the paperwork process. Finance was very busy so it took a while. Quinn took me back out to the car and went over every feature one by one. He helped me link my phone, download and set up the myCadillac app and get my Onstar account going. When finance was ready they were quick and explained everything efficiently. After my paperwork was signed I was sent back to Quinn. He walked me out, made sure I didnt have anymore questions and sent me on my way. I have never had such an amazing, professional and easy going car buying experience! Thank you Quinn and Covert. If I decide to upgrade in a few years I will definitely be back!

I visited Covert Cadillac for my first scheduled maintenance on my new XT4. From check in, to service manager to check out I was completely satisfied with the service provided. Nice having friendly folks caring about the performance of my car. Bravo to all !!!

They were very professional and did not play back and forth games. I am currently looking to purchase a second vehicle from them. I would highly recommend them.

I contacted Oscar Castillo about a month ago when I saw an Escalade ESV I was interested in (he was the lucky winner of my random phone call!) Well, that particular vehicle sold but I told Oscar if a red one pops up please call me....well, last Friday, I got that call! Oscar not only remembered about my desire for a red Escalade ESV but he actually got me in my dream car the SAME DAY! I am so pleased with his attention to detail, quick turnaround time, humor, and overall, how he took care of my needs and desires relating to this beautiful vehicle. I will definitely be a repeat customer in the future! I am so impressed with the level of service I received from Oscar! Thank you!!!!

Covert has one of the best service departments I have ever visited. I have total confidence in their ability to handle all my service needs, promptly and professionally. This greatly enhances the value of what Covert has to offer their clients.

Best vehicle buying experience ever!My sales rep Brian The Hawaiian Chock was very forthright and worked with me from a distance without seeing my trade in and still beat competitors trade in value. Gary Fitzpatrick in financing was able to get better financing offered by others by more than 2%!Thank you all for a great buying experience. Yall earned and deserve the 5 Star!

Identified the issue promptly and fixed it whiten 2 days.

This dealership is awesome! We are return customers who feel so comfortable with the car buying experience that Covert Cadillac is known for. Our salesman Oscar took the time to listen to exactly the features and color we were looking for. He walked us through the advantages of the CT5 Sports package and we decided that was the car for us. While Oscar was preparing our new vehicle for us, the entire dealership staff greeted us warmly and would kindly offer snacks and drinks while we waited. Armen, the finance officer recognized us from our previous purchase and that acknowledgment made us feel special. When it came time to sign the paperwork, which was quick and easy, Armen explained every detail and answered every question. We highly recommend Covert Cadillac!!

Whoever was driving this Red Cadillac w/ dealer tags 5FE-355 today, 12-31-19 needs to have their license revoked!!Made a right turn off Red River onto 45th Street, by running a red light, at 12:05pm today. THEN, proceeded to make multiple lane changes without using a lane change indicator. If you know 45th from Red River to Airport, you know this was dumb driving.Proceeded to make lane changes and turns, up to 35, without any indicators. Tailgated 2 seperate vehicles before swerving to avoid a rear end collision.Luckily, they managed to rush into 183 North exiting traffic. Guessing they were headed back to Covert Cadillac.I did not follow because that was the WORST 15 minutes of driving I could handle.Do yourselves, and Austin drivers, a favor and AT LEAST dont let this person drive a vehicle that can be traced back to your dealership.

Exceptional service from the service department, as well as our service representative.

Went in there because I got something in the mail about a. Scratch of to win the number matched the scratch of but I went in there saw somebody that had the same thing and they said they just be trying to get people in there I still gave it a try but they said that they gotta match the numbers they got in the back lmfao then they come back saying it’s not a winning number so this place just sends that out so u can show up and look stupid and they ask you if u looking to buy a car scam scam

Oscar Castillo is the most knowledgeable sales person we have ever encountered It took him less than a minute to get the Sales Managers approval and the negotation was quick and without a lot of gamesmanship.

Incredible customer experience. I have brought my Caddy in several times and leave satisfied every time. Major ShoutOut to Jason Wolk. He is professional, courteous, friendly and goes above and beyond for his clients. He has never steered me wrong and does his best to save you money and give you peace of mind. I highly recommend Covert for all your sales and service needs. Keep up the amazing work and customer service!

Ask for OscarGreat Experience

Brought my CT6 in for 2 maintenance issues. Was immediately greeted at the drop off location. My service provider (Jason ) provided constant status updates via text. Car was washed and vacuumed upon completion. From Sales ( Amit ) to Service, (Jason ) Ive had nothing but a 5 STAR experience. Keep up the Good Work !

If you have lots of money, go purchase a new Lincoln Aviator and a $70K Cadillac. Assume that both have in-warranty problems. If your experience is like mine, you will see that Lincoln seems to be embarrassed that their vehicle has defects and quickly rectifies the problems, and keeps you informed and offers gifts to try to appease. You get phone calls, emails and texts from the dealership apologizing for the disruption. With Cadillac, you have to wait up to two weeks before you can even get your vehicle scheduled for service, in my case had to wait another 45 days for service to be completed, and I received updates only when I asked. Cadillac is not going to provide personalized or automated communications via their app or telephone or text. Lincoln provides automated updates while vehicle is in service. Lincoln seems to be trying hard to be world class - Cadillac doesnt care.

My husband and I bought a car (Toyota Venza), José Díaz helped us and guided us throughout the process and did an excellent job, we are very happy and grateful because the process was super easy and we found what we were looking for, thanks JD.

I was interested in trading in my MB for a bigger vehicle a d decided that the XT5 was just right for me! I have shopped around for over a year looking for the right vehicle for my budget that would satisfy my needs for luxury. I decided to visit Covert on April 10th at 9am. I completed my credit application before I even visited the dealership to try to eliminate wasted time. Boy was I wrong, I arrived at the dealership at around 9:30. Meet the sales person and sales manager. The sales rep was wonderful and understood what I was looking for and how it was important for me to have all the bells and whistles of what my Mercedas Benz had to offer. Not only did the sales manager continued to miss the Mark. But he never took the time after many failed attempts and several hours later to come sit with me to understand my needs. He continued to send the sales person to talk for him! I tried many times to leave to go pick up lunch for myself and son, at this time it was way after 12noon!! The had my keys to my vehicle and would not let me leave!! We were getting no where and I was at the end of my rope. Until the sales person found someone else to assist him with finding that just right XT5! It was love at first sight. It took them over 4 hours to pull this rabbit out of the hat. So now that we found the right vehicle now it’s time to wait for finance. Here we are waiting hours for finance. Thankfully signing the paperwork was quick! When we finally had keys in hand and after being there for a full work day. My son was tired we were hungry and the vehicle was not cleaned! Fast forward to now. It is June 1st. I have not received my payment information from the bank. I have contacted the bank several time and they have NO record of me! I have contact the dealership and left messages about my Financial paperwork and my gap insurance reimbursement that was sent to the dealership. I really Thought after selecting covert that I would be satisfied with my entire purchase that up until today I am still waiting on information so I can pay my car note and also my reimbursement for my gap insurance. I could have went to any Cadillac dealership but I decided to drive from my home in Kyle to North Austin for the worst car buying experience!!!

I was very satisfied with the personnel and dealership overall. I found them to be fair in their dealings and friendly.

This dealership is terrible! They sure do live up to the reputation of shady sales reps. If you are considering of buying a vehicle at this location, PLEASE look elsewhere! You are going to be very disappointed. TERRIBLE SERVICE!

I am absolutely satisfied with the customer service and purchasing experience. Jorge was the best, he found the car with all the features that I wanted. He went above and beyond to make sure I wasnt inconvenienced while my car was being delivered. I will definitely recommend my friends and family to this dealership and will purchase another vehicle from Jorge.

We purchased a new car and had great a experience in the process, Jason McEntire was and excellent sales rep.

If you are looking for a 2021 Escalade I suggest looking elsewhere. There are dealerships that will sell them at MSRP. I wish I could have the hour back I spent communicating with Covert getting details before requesting a picture of the window sticker. As soon as I requested the picture they let me know the actual price was $10,000 over MSRP due to demand. Good for them. I won’t ever do business with the Covert family of dealerships again but good for them.Ironic thing is I was going to purchase from them because I had a really good experience when I purchased a Rubicon years ago. Wow have they changed!

Jesus is the first car salesman Ive encountered in my life who actively worked toward the goal of NOT selling me a car.A bizarre and thoroughly uncomfortable experience that left us wondering why we were treated as poorly as we were, and for the extent of time (an entire day) we were treated that way. The only conclusion we could come to is that the dealership lives up to its name. When people treat others poorly, it is often a fruitless venture to seek out a true reason.We left and bought the same vehicle at Roger Beasley that evening in two hours. I recommend Beasley over Covert for ease of doing business.

Man!!, where do I start, Wayne and Jason were awesome, they stuck by us from beginning to end to ensure the sale went well and their customer service, if we can give 20 stars we would, Gary the finance manager will do his best to ensure you get a good deal and reasonable payments to meet your needs, we will like to also thank Jake for showing all the things that comes with the car, dang good teacher on your new ride. All in All the entire staff is awesome, some of the most friendliest people you can ever meet we appreciate all of you, now you guys got me considering on the next purchase with you guys. thanks.

We recently purchased a used Lexus GX 460. The car is immaculate and the customer service was wonderful. Everyone we met was friendly, helpful and fair. Alan was our salesperson and he was a joy to work with. The whole process took less than 2 hours...and (added bonus) they play great music! :)

These guys are great. The sale went very easy. The after service has been just as simple. The entire staff provides excellent customer service.

Not sure about the vehicle service here, but the sales process is an absolute train wreck. We traded in 2 vehicles in early February 2021 to buy 2 newer vehicles. It was a mess from the start. We waited for over 6 hours for them to get the numbers right. We didnt know the payment amounts until we were actually signing the paperwork, just that they had gotten the payment amounts for the vehicles where they needed to be - not the case. They hurried us into finance with a higher monthly payment than we had discussed. Against our better judgement we agreed and signed for the vehicles. About 3 weeks later the dealer called and let us know that they had messed the paperwork up on the 2 traded vehicles and gotten the vehicles payoffs mixed up and wanted us to come back in and resign paperwork. We live about 50 miles out of Austin, so they actually accommodated us by sending someone to our home to have them signed at our home. Today, March 2, 2021, my bank who was financing the traded in vehicle called to let me know that my payment is 30 days late. I called Covert and they HAVE NOT PAID THE TRADE OFF...in 30 days. Now my credit is being affected. Just go buy somewhere else. This was hands down the worst buying experience we have had. Covert in Hutto did right by us when we purchased vehicles there in 2016. They were organized and professional. Covert Cadillac...not so much.

They did a wonderful job servicing my car and the service rep. Jennifer Martinez was an amazing communicator while my car was getting serviced.

I am a very happy CADILLAC owner... not only is it the smoothest best ride ever in total luxury, but the dealership treats me like a QUEEN!!

I have purchased a 2015 SRX from Covert and have them provide all of the routine maintenance to my vehicle. Their prices are competitive and the service is done with the highest quality and professionalism.

Excellent customer service! My brother and I had an incredible experience with Jose Diaz! I will definitely recommend everybody to buy a car from this dealership and of course with Jose.

My vehicle wouldnt start. Service department got me in same afternoon. Adam was professional and had the issue addressed in a timely manner. Hes been my service advisor for 3 years and continues to ensure any concerns are addressed to my satisfaction. Ill be needing a 2nd vehicle in the upcoming months. Cadillac/Adam have gotten my attention of both the vehicle and customer service I have come to expect.

Connie and the Covert Team did an amazing job and this was the easiest and best experience when purchasing a new car.

This past Saturday my boyfriend Andrew and I were out car shopping. We knew we were looking for a specific Cadillac make and he stopped at one place precious to coming here. You know how you go to SOME dealerships, and immediately get attacked and overwhelmed with some grimy “business” coordinators upon entering the location? That can completely ruin the experience- but this was the polar opposite! We actually called inquiring about a specific vehicle and connected with Gavin Baker (sales associate) before we visited. We loved his vibe over the phone and agreed this dude had great charisma. We got there and immediately met up with him and were later introduced to Jeffrey Smith. We were doing a trade in and we’re already offered a great price elsewhere, but we’re just out kinda “window shopping” if you would looking for our next buy. Next thing you know we were working a deal on our dream car! We canceled on our previous buyer and fulfilled the deal with this covert because of these gentlemen’s knowledge, information, and desire to get us exactly what we dreamed of! We sat in what is now our new 2018 CT6 Hybrid Cadillac and talked with Gavin and Jeff before buying the car. They told us all about all these questions we had and things we were unsure about. They laid it all out for us and we felt so confident making this deal with a very dependable couple of guys! They did everything they could to make it the best car buying experience we have ever had- and it was! They detailed and washed it for us before delivering it straight to our home with a full tank of gas and even a Cadillac hat which my boyfriend Andrew had mention he was looking for. Hands down best and smoothest car experience to date! Thank you both Jeff & Gavin for making this experience amazing and being so open to all our questions and concerns. We sincerely appreciate it and could not be any happier! Y’all will definitely have customers for life. Thank you. Love this place!!!

I love love love this dealership. Everyone is friendly and helpful. Lane Harmon was the best at helping me get to the numbers I needed to see. Lane was always available and called me back quickly if he missed me. I see a great future ahead for Lane. He has a great attitude and is awesome to work with. My XT5 is a dream car come true. I will always buy from Covert. Thanks for everything. 😁

Jorge Tamayo and Jake Wawrzyniak were both extremely professional and patient with my husband and I. Jorge showed us several vehicles and never once seemed to mind that he had to keep going back outside in the rain. I would recommend both of these gentlemen.

I had a great experience getting my 2020 Escalade with Ms. Connie. Ms. Connie went above and beyond.

I highly recommend not only Covert Cadillac sales but their service department as well. The sales department goes above a beyond to ensure that you get the best deal available and the service department gives true meaning to the phrase exceptional service. If you want 5 star sales and service I recommend that you use Covert Cadillac as you will find that they truly make you feel that your patronage matters.

They sent out a game scratch off that is a complete fraudulent scam. Do NOT shop this car company.

Bought a 2021 Cadillac Escalade from Connie Mathews ! She is true professional, on the ball and executed to perfection and beat all my expectations! Wow Wow wow !

I had a great experience purchasing my car! Hank was a respectful and kind salesman. The people I met seemed nice. I really like my new car. I would highly recommend Covert Cadillac!

At Covert Cadillac of Austin, Ryan Gibson is always attentive and cordial during our visits. He has our best interests in mind and can always relay the information we need in a concise and understandable fashion. We very much appreciate the help in ensuring our service needs are of paramount importance.