Although there were miscommunications initially, this service center went out of their way to make things right.Much appreciation to Alex Torres for listening to my concerns and for his professionalism. He has my respect for going the extra mile.

I must say that I despise car shopping due to the amount of running around and back and forth you get from most dealerships, HOWEVER, VANNA GARZA (Used Car Sales) went above and beyond to make me feel like a valued customer. I live about 85 miles from the dealership and preferred to complete this transaction via email, text, and phone. Vanna kept me informed during every step of the process, took tons of photos for me, and answered all of my ridiculous questions. I was expecting to have to rearrange my schedule to make the commute to the lot to pick up my vehicle but would not have been able to do that for a couple of days. I bought the car on Thursday and was expecting to drive to pick it up on Saturday but Vanna offered to drive the vehicle to me and drive my trade back so that I wouldnt have to worry about scheduling issues. This was incredibly generous of her and I greatly appreciate it.Overall, I highly recommend Vanna Garza with Sterling Acura of Austins Used Car Sales. If you have the opportunity to work with her you will not be dissatisfied.

Amazing experience with Crissy and Adam! When you buy a car from here you get so many awesome perks like airport shuttle/car lodging and lifetime car washes!!

I would like to thank Ray Dominguez for walking me through the sales process and taking care of all my concerns involving the 2018 Tundra.Traye Hogue thanks for picking me up from the airport since this was an out of state purchase. Taking care of the small things that matter.James Buck thanks for making the transition smooth for the wife and I.Adrian Davis thank you for selling me your personal truck. It is all that! The ride back to Florida was sweet!Sterling Acura is the place to purchase a vehicle.

Sterling Acura of Austin takes good care of the customers. Service department is really nice. They go above and beyond to fix issues and strive to maintain good relation with the customers. Special mention about Alex who is the service department manager. He took care of us when our MDX informant system had an issue. They do thorough inspection of the vehicle with very competitive pricing on any service.

I went into sterling Acura to see how much it would cost to get my VTC Actuator replaced on my 2012 Acura TSX and well for the price I was curious to see what new cars they had in inventory. The repair man got me into contact with a sales person and man if it wasnt for Ed (full name is Edward Rivas), I probably wouldnt have purchased a new car that day. Ed was truly a great person to talk to and he did a great job laying out the benefits of getting a new car vs repairing my old one. He even went the extra mile and got the exact car I wanted from another dealership in San Antonio! Hes definitely the reason I will recommend Sterling Acura over other dealerships in the future! As a sales manager myself I see Ed as a great asset to his dealership and I hope his management team notices it too!

Bait and SwitchI have been going to Sterling Acura for 3 years now to service my 2017 MDX, the service department is exceptional, professional, trustworthy and caring.So naturally, when I decided to purchase a new MDX Sterling was my dealership of choice. What a mistake! I am fully aware of the chip shortage and challenge of getting new cars to the lot, but the level of unprofessionalism, lack of follow up and flat out lies were insurmountable. After 3 months of empty promises and unanswered calls, I decided to purchase a vehicle elsewhere.I also had a Toyota Camry I was looking to sell and had a great experience with Joe who was very accommodating and transparent during the early phase of assessing my trade in value. I appreciated his style and as a result wanted to sell my car there despite not being able to get the vehicle I wanted from them. Everything was confirmed post a final inspection of the vehicle at my home, appt set and ride scheduled to bring me back. I get there title in hand, Joe per usual is ready and walks me through the paperwork seamlessly. He leaves to get the check for the trade and I am greeted by a manager who claims he needs to verify the value of the vehicle (this was already done) and asks why I am not selling it at the dealership where I am buying from: 1. None of your business 2. Not convenient for me since Im purchasing out of town and 3. I liked Joe and felt good about it.Anyway, he presses to ask more about my new car purchase then takes the keys to inspect the car only to come back 5 minutes later and tell me they cant do the deal...petty!At this point I have wasted a full 45 minutes of my day, when I had planned to be in and out during my lunch hour. Fortunately, CarMax was across the street.I took my keys went to Carmax who paid me THE SAME AMOUNT that Sterling had quoted (actually $100 more) and I was in and out in 30 minutes.All this to say, just be careful with new car purchase and trades at Sterling. No one is following up and their promises are not kept to either find you a car or purchase yours. Save yourself the headache if you actually need a vehicle before the end of the year!

We had a pleasant, dignified and hassle free car buying experience at this dealership. The entire staff is respectful. Special shout out to Jordan, Ben and James for their excellent support throughout the process. Id definitely recommend this place.

Every time service performed warranty service on my car, they broke something else to make more money $$$. They are a fraud! Very unethical. Dont waste your time and drive 45min to the north austin acura.

Thank you Alex, service manager. I am very grateful for the time Alex spent helping me last minute, going above and beyond and giving me honest feedback. I really appreciate you, you made a great impression!

Yesterday I went into Acura not expecting to leave with a car. I had just left the Lexus of Austin dealership with a bad taste in my mouth. From the moment I walked into Acura I was already having a better experience. I was helped by Curtis. I loved that he asked me specific questions about what I loved about my old car, and what I was looking for in the new one. I wasnt shy about letting him know what I wanted lol, and he got right to work. I ended up with the 2021 Acura TLX and I couldnt be happier. Curtis really worked hard (without pressuring me) to get me the BEST deal for my budget. He even walked fast and hustled out the room each time wasting no time (sometimes you can be at the dealership allll day). He also went above and beyond to detail my car since the detailer had left early. I was SO pleased with his service along with the other staff members. The place was also super clean and pretty cozy for a car dealership. I am so happy I did not go with a Lexus and happy to be able to bring my car back to Sterling Acura for services :) Thanks Curtis and staff!

I have to say that overall I am satisfied with my visit to the Sterling Acura of Austin. I was greeted upon by entrance, and was attended to swiftly by Curtis. Having Curtis assist with my vehicle purchase put me at ease as he was attentive and informative. There wasn’t any uncomfortable pressure felt here in comparison to other sales people I have worked with. The purchase flow was straightforward and simple. Another thing to note is the overall cleanliness of the facility as well! Would definitely return here for a future car purchase, and would definitely recommend Sterling Acura of Austin to family/friends.

After being contacted from my True Car estimate from Joe Pieczonka and the appraisal team I was able to schedule a time to verify my trade in. Not only did they agree to what was offered the process was completed quickly. I had sent in a stock number for a car I was interested in. Joe introduced me to Vanessa (Vanna) Garza who was able to help me look at the new car. Vanna knew everything there was to know about the 2020 RDX. She showed me every feature on the car and was able to explain how it all worked. She offered to go with on a test drive. She had a great personality and was able to make the test drive process fun. After returning and meeting with Joe and getting my estimate, I felt confident the RDX was the car for me. Vanna listened to my needs and was able to make sure this was the right car for me. Lester Brown brought in my estimate and numbers for my new car. Lester also listened to my needs and explained the benefits of the trade and how it would all work. He eliminated all of my fears and doubts. He made me feel like I had made the best choice. James Buck had my paperwork together within an hour all while my new car was being prepped. Now that it has been a couple days, I am totally satisfied not only with the car, additional services and warranty but the service I have received. This was the best new car buying experience I have had in 17 years, which ironically was an Acura in 2004. It must be something in the Acura culture. I will never buy any other make of car as long as I am driving. I highly recommend you speak with Vanna if you have questions on any make that Sterling Acura has on their lot.

My review is actually on Sales manager, Lester Brown. I would actually give Lester 5 stars and the dealership 2-3. My wife and I had problems with Sterling when we first leased our car here almost three years ago. Suffice it to say, our initial buying experience was a 2 star experience.We contacted Acura when it came time to return the car and Lester was a breath of fresh air (no COVID pun intended). Lester was friendly, honest (a rarity in car salesmen) understanding, and was not pushy about trying to sell us a new car.He was very responsive and he made the return quick and easy.I would definitely contact him if I was in the market for an Acura.Hopefully, in the future, when the pandemic is over and I am in the need of a new truck ( my vehicle of choice), he becomes a Ram salesman.

Did not have a good experience here.Came here to have the vehicle inspected and they failed at that. They couldn’t spot the busted tail light amongst other things.The vehicle seems to be in a worse condition than when I left it there!I’m never returning!Take your business elsewhere.

Great fast & friendly service.

Everyone is always friendly when I’m here and I don’t feel like they have any incentives to do more than what’s necessary on your car. It’s nice to know they really understand your Acura and the parts they use are the correct parts for your specific car

Sterling Acura is the cleanest, most courteous and best dealership in Austin. Curtis B Hardin, Sr. Sales Consultant, assisted me with the entire purchase. He is fabulous and excellent asset to Sterling Acura!

Where do I begin? Ive been a Sterling Acura customer since 2012. Montye was amazing! Montye is the best sales representative I have ever dealt with. Hes very charismatic, knowledgeable, and truly cares. My husband and I loved our 2016 TLX; however, once we saw the A-Spec online we fell in love. I walked into the dealership with intentions of just looking at the car...and within a few hours I walked out of their dealership with a brand new BEAUTIFUL 2018 Acura TLX A-Spec w/ Tech Package in Bellanova White and red leather interior. The process was very smooth and efficient. As a repeat customer, I am continuously​ blown away by their exceptional ​customer service from their sales and service department. I am a Sterling Acura customer for life! :)Note: Their showroom is under renovation. I have been to the dealership prior to construction and can attest that the current set-up is not ideal but they make the best out of it. Im looking forward to seeing the renovated areas.

I had a great experience at Sterling Acura of Austin. Curtis helped me find exactly what I was looking for and he worked very hard to make sure that I felt taken care of throughout the entire process. Would highly recommend Curtis and the entire Sterling Acura of Austin staff.

I bought my 2016 MDX here from Curtis! He was awesome to work with and made the impossible happen. They have a great team of individuals, I will be purchasing my next vehicle with them. You all are awesome! Thank you 😊

Traye was phenomenal. Friendly and professional, all the while respecting Social Distancing.Sterling gave us more for our trade than any other location, and put us into the truck we wanted on the terms we needed.Lobby is very clean, vehicle was sanitized just before we test drove it.Very happy with the process and will recommend Sterling Acura of Austin to anyone looking to be treated with respect and professionalism.Well done Sterling !

Had such an amazing experience here! Lester Brown and Cal helped me with the purchase of my car and were so kind and helpful throughout the entire process. Everyone who works here is so professional and welcoming. Made me feel so comfortable and just went above and beyond. On the day I went to go sign paperwork everyone working there that day shook my hand and congratulated me on finally getting my car!! It was such a good day and I love this place. Lester even went so far as to make sure my special needs brother was comfortable and happy in the room we were placed in while going over stuff. These people are amazing. Love you guys!!

Always top notch service and friendliness. Its a long way from Round Rock, but its worth the drive when I need trustworthy service.

Everyone is nice and helpful.

This has been one of the best dealerships I’ve been associated with. I got the car I wanted within an hour and half and the service I received from my salesman and everyone else was very professional. My mother in law has purchased 2 vehicles with them over the past 2 years and they have a referral system! She ended up getting $50 for referring me! I thought that was really neat. I’m really satisfied, Thank you, Acura.

Mark B. in service makes all the difference. It’s great to see not all dealerships are the same. Very accommodating. I wasn’t aware an oil change is typically complimented by tire rotation and Mark handled the situation professionally. I appreciate the quick turn around and friendliness. Very clean location with nice selection of complimentary snacks in the waiting area.

The best company -by the offers- I have dealed with them until now

I got an Acura MDX 2020 tech package. I really appreciate that the transparency with regards to the price that was maintained. No surprises when I walked in. No pushy sales people which is a big plus. The process was very smooth and fast. I want to take this opportunity to recognize the great experience I had working with Edward Rivas. I would highly recommend him.

My visit was great until the salesperson returned my I.D by placing it in my knee instead of in my hand. This made me very uncomfortable especially in the midst of COVID. I left immediately afterwards.

Came in for installation of side skirts and illuminated door sills. Came out perfect!

Far and away the best Acura dealership in Central Texas. I purchased a used RDX for my daughter and couldn’t be happier with the professionalism of all the staff. I hate pushy sales people. Edward Rivas was patient, listened to our needs, and delivered great service. I’m a happy customer. Well done as always Sterling Acura.

I always love coming to Sterling Acura for service. The customer service is impeccable and I love how they truly care about meeting your needs. The environment is always welcoming and I always know my car will be properly taken care of. I appreciate all of the above and beyond work you guys do for the customer!

For the second time -the worst experience ever. They want you to be fixated on one car not explore options within acura.Anything you say they come back with its a 60 grand car .They show the slightest interest in selling the car, they undermine the customers thinking that we have no possibility of buying their cars. Disrespectful and the first dealership I went where they want you to get out ASAP. Will never come back again to buy your 60grand car ever because now I have a 80 grand BMW. Thank you.

Best car buying experience so far. No pushy sales person. No Back and forth on pricing. I was there accompanying my friend and was not really ready to buy car on same day.Even though I said I am just looking and not really buying today. . the sales guy Leroy answered every question in detail.. At the end though I bought the same car that I test drove on same day. It was very good price

After much searching I found the Ford Explorer I had been looking for at Sterling Acura. I went to take a test drive. I was greeted promptly by the receptionist and my salesman Rory was there within minutes to get me on the road for a test drive. He was very polite and personable. He didn’t pressure me into filling out a credit application that day. Which was appreciated. The next day after my other financing option didn’t quite work for me. I filled out an application and they got me in my car. Everything from the delicious coffee to the finance manager was a wonderful experience. James the finance manager even guided me some about my credit and how refinancing in the future might be beneficial. I felt like a person not just a sale. After driving off in my car yesterday evening, I kept thinking what a pleasurable car buying experience it was. The customer service at Sterling Acura far exceeded my expectations. Much thanks to Rory and James.

Went in for a oil change and tire rotation. No appointment. In and out In less than a hour. Car washed and vacuumed. Great service!!

Got in fast fixed everything we discussed faster than expected, offered loner car if needed.

Mark B in the service department is always accommodating of my needs when I get my car serviced at Sterling. Great guy with great customer service. Being a dealer they are a bit more expensive than other service shops but the work they do is always top notch. Highly recommended to take your Acura here for service.

CAVEAT EMPTOR!! I had the worst buying experience ever at this dealership. The salesman and manager that I dealt with were dishonest, deceitful and unscrupulous. I must say that after the damage had already been done, the GM did his best to make things right, but in the end I still got screwed. If I knew what I know now, I would never have dealt with them and I certainly will never deal with them again.**If you do choose to do business with them, be sure to read EVERYTHING before you sign because you may find the terms that you discussed and agreed upon have been changed without your knowledge.

I had an absolutely fabulous car buying experience that can only be attributed to the wonderful people working at Sterling.I worked with Ashley and her sales manager John. My car finally gave out on me after 10+ years of driving (unexpected of course). I often work from 9am-9pm and was unable to spend a lot of time and energy shopping around for a car. Sterling went above and beyond doing all the work for me.I let them know what vehicle I was interested in, they processed my information and got back to me in the same day. Not only were they able to match the best rate I found at a competitors dealership -- they went one step further and beat that rate! They had my vehicle ready to go by the time I arrived. It was a quick test drive and then off to sign the contracts.Ryan did a great job going through the benefits of adding an extended warranty. Not only do I have the vehicle I wanted -- I also now have piece of mind and protection over my assets.A huge thank you to all the work you did for me. I greatly appreciate it! I look forward to returning to Sterling when Im ready to purchase again!

Just bought a 2020 RDX today. And it was the BEST car buying experience Ive ever had. Lester the sales manager was fantastic and worked within my budget and gave me a great deal. Kurt my sales guy was amazing and respectful of my time and didnt try to sell me into something I didnt want. It was also the MOST efficient buying process! I was in and out in two hours. They made me feel comfortable and it was a no pressure environment. This is how car buying should be.

The staff here is great. Ralph took great care of me and walked me through everything with much care. As a woman coming in by herself to have her car inspected for some issues, I never felt like I was being taken advantage of. From now on, I will always take my car to the dealership for any and everything, instead of going to a car shop that might be more convenient (time and location wise) for me.

Just got an Acura RDX here a few days ago. It was a wonderful, and even relaxing, buying experience. Phillip was our kind of salesman; not pushy at all, friendly, and he has a calm presence. He didnt drag out the bargaining process...it was actually very efficiently handled. We were also very impressed with James in finance. Both of these guys were so down to earth and pleasant to work with. We got our temperatures taken the morning of our appointment, as well as late afternoon when we came back with our trade in. Big bottles of hand sanitizer were easy to access. We even took our test drive alone. We all wore our masks the whole time. All in all, we felt it was as safe a transaction as it could be in a pandemic. I definitely recommend this dealership to anyone shopping for an Acura, and I look forward to using them for all of my servicing, even though they are about 50 minutes from home. And I love my new RDX!

Service was great and a really welcoming atmosphere.... even though i was only buying a use car....

I absolutely refuse to go any place else! Mark in the service center takes EXCEPTIONAL care of us (myself and my daughter) and makes us feel right at home! The newly renovated show room is beautiful and the sales staff treats us like family every time! My daughter looks forward to our visits and loves the play area, which makes oil changes on my Saturday a lot more enjoyable. I highly recommend Sterling Acura if youre looking for a place that is trustworthy and that takes great care of their clients.

Nice place. I finally dumped by old used car and went looking for a new fun car. Ran into the first dealers that made me feel comfortable spending that amount on a vehicle, and that Id have fun driving it. That was a few years ago and the car is great. Ive also traded my normal mechanic for those at Sterling Acura because of the treatment and work done.

Amazing service! I was out of town on business when my MDX was giving me issues they took care of me as fast as they could and got me right back on the road again. Very appreciative of the full service department.

Great customer service. I pulled in and a service rep came right away to greet me and get me set up even though I didn’t have an appointment.Service was quick and easy. The amenities in the waiting area was also very nice and allowed me to even work a bit.I really wish my Acura service center in Houston had the same courtesy when I arrive, even when I DO have an appointment.John Eagle Acura you could really learn a lot from Sterling Acura.

As always I had a very good experience with sterling Acura service department. James was knowledgeable and extremely helpful and they bent over backwards to take care of the car and make sure 100% sure that everything was fixed before giving it back to me plus they went over and above and did a few other maintenance things that they saw needed to be done without being asked which I really appreciate it. I highly recommend Sterling Acura

We had an amazing experience at Sterling Acura. Rory and James along with several others made our buying experience GREAT! We started to buy the same car at another well known dealership, but the moment we walked in the door we knew we were in the wrong place. Rory and his team excel at providing an awesome customer experience! We can’t wait to come back for our first oil change and car wash!!

Lester was amazing. He didnt have to help me, as I arrived after service was closed, but he put the customer first and found a way to help me pay out and grab my car. He was on the phone with Ralph, who was also very helpful and called me the next day to make sure everything was good to go. Excellent service.

First things first. If you are buying a car, buy Acura. Second, by from Sterling Austin! Right when I walked in I felt like I was with family. Everyone was SUPER friendly and kind. There were no dealership games, the price they offered was the price I got and its was amazing! Easiest car purchase ever! Thank you to Jess and the family at Sterling for everything! I will certainly be coming back.

Our car buying experience at Sterling Acura was painless. Shaun Kerns was kind, patient and knowledgeable of all things Acura. We strongly recommend Sterling Acura and I’d recommend Shaun. Excellent all around.

This was one of the best car buying experiences I had in my lifetime. Shaun was a great salesperson: understanding our needs, budget and type of vehicle that would fit our lifestyle. His manager Lester made us feel welcome and was very helpful through the process. Even James in finance didnt push unnecessary add ons during the closing. I would recommend Sterling Acura of Austin to anyone looking for a great service experience and a fair price. Looking forward to working with them again.

Fantastic service. I was here from out of town and my RDX was making a weird noise. They helped me understand what was going on and told me that my car was safe to drive home and be repaired there. They were kind and knowledgeable. Highly recommend!

Mark was excellent to work with. I called and was able to get in earlier for my cars service. Comfortable waiting area. Took about an hour. I will be back. Thanks

Took my car in for an issue with the transmission. Not only did they fix that issue but found an issue with the battery and fixed that too. They provided me with a loaner. The repairs were done pretty quick. The staff are always pleasant and easy to work with. It is a pleasure to go to the service dept. I didnt think I would ever say that about a dealership, not ever.

I recently made a purchase at Sterling Acura of Austin and had a positive buying experience. The dealership was clean, warm, friendly and beautiful! When we were negotiating the salesperson was reasonable. The only downside was that the transaction took a longer time than necessary considering the amount of traffic they had that day. I would definitely recommend this dealership!

I had a great experience working with Rory and Lester. I never felt rushed or pressured, and they both went out of their way to make sure I was informed about, and happy with my new car. The day I came in the dealership happened to be very busy and I was there several hours after close of business to finalize the paperwork, but they still made sure to pull my new car into the showroom, clap and cheer for me, and show me all of the car features so I could get all of the settings personalized right away. I couldnt have asked for a better car buying experience!

Excellent customer service from Edward Rivas my sales consultant, he was on point, very accommodating and resourceful. Show room floor was well kept and I enjoyed the amenities. Great coffee:)

When looking for a new car I was initially hesitant to leave the luxurious experience of my previous dealership, but the Acura MDX won the day. I’ve been delighted with my vehicle and equally impressed with the excellent customer service department. I’ve received superior service in the past 16 months since my purchase. Every member of the CS department has been professional and courteous, and they go out of their way to be helpful and accommodating. Thanks Sterling for an outstanding experience! I’m a fan and looking forward to my next Acura.

Mitch is the best. He takes the time to listen and understand what customers are looking for and makes them feel comfortable in the process. The service itself was done super quickly. We are very satisfied!

My car is my baby and the crew at Sterling understand that. They get me real Acura parts at prices that usually beat anything from anywhere (even aftermarket parts). I work with Mark B and hes fantastic! I can always trust him to take care of my car as soon as he has the keys. He takes pride in his job and upholding the name of a quality made vehicle. I wouldnt consider going anywhere else - Sterling is amazing!!

Went in on a Saturday morning. No reservation for a service. Was told how long it would take. They met it with no surprises. Waiting is very comfortable. Surprisingly enjoy going in for whatever. Get my reading done with good coffee and snacks.

The whole customer service group down to the finance person was such a great stress free experience. I drove out to Austin from San Antonio for that very reason. Once I spoke to someone on the phone and compared my service from Gunn Acura in San Antonio and Sterling Acura, I knew I was going to get better service in Austin and that’s exactly what happened. It’s a drive but well worth it!!! And I got a great deal with my Acura. Love my car!!!

Only buy an Acura at this location then you will be treated like Royalty. I bought a non Acura vehicle at this location and feel like I’m treated like second class citizen. Noted Car washes are included with the purchase of any vehicle here. If I go in for a car wash during my lunch break it took over an hour to get my car back. They didn’t even try to call or find me. I had to go back to the service center to ask about my car status. So who knows how long it was was completed. Also I have tried to go after work. I get out at 5pm. I can show up at 5:15 or 5:30pm they would state they are closed. But the service sign says it closes at 6pm. Overall, it’s ok service not what I thought it would be by purchasing a car from a luxury vehicle location.Now you will need to take everything with a grain of salt because my last vehicle was a Honda Civic. And a I bought my car from them. Therefore, I do not know if was treated any better because I bought my vehicle from them.

I had a best experience with Sterling Acura.Tabatha Gibson was my salesperson she was extremely helpful. I started communicating with her through email and was able to make a deal before I ever arrived at Sterling. When I arrived she had everything ready for me to test drive the vehicle. I came from out of town due to the great deal I received from Sterling and service I received from Tabatha.I usually hate dealing with dealerships but Sterling is nothing like any other dealership I have dealt with before. The entire experience was easy and without any pressure like most dealerships. The entire team at Sterling is great. Each person I interacted with was extremely polite and did not treat me like I was just another sale. When it is time for another new car I will be going back to Sterling

Wow! I am so impressed how they not only say they take care of our veterans but they actually do. Best car buying experience, hands down! No stress, professional, respectful, and Honest. Vet to Vet recommended. Sales Rep Monty was Great! Have fun shopping.USAF RET

Service is always on time and at the expected price! Very happy Sterling Acura repeat customer! Ralph did a great job!

We recently purchased a car from Sterling Acura of Austin and we couldn’t be happier with our purchase. The staff there is very friendly, knowledgeable and professional - We had a seamless and positive experience with them from the beginning. Shaun Kerns was very helpful in helping us find the right car for the right price. We are now enjoying our new car and are excited to take advantage of all the perks that come with buying from this dealership. I recommend if you are shopping for a vehicle that you check them out, you will be impressed.

Working with Adrian (GM) and Shaun was one of the best experiences we have ever had buying a car. All the folks at Sterling made us feel like we were joining a family. Not only has Acura made a great product, but they certainly value customer service at the highest level.

Excellent service from start to finish. My salesman was accommodating and knowledgeable and followed up several times after the sale to make sure we had everything we needed. I bought a used car from them and 2 weeks after the sale had some minor maintenance issues arise. They were EXTREMELY helpful! There was no warranty on the car, yet they still helped fix the issues for free- loaner included. They will certainly earn my business again, it is a business that treats you like family and I would (and will) recommend them to anyone.

The purchasing process at Sterling Acura was wonderful. No pushy sales agent. Rory Whelan was great, he was personable, patient and very courteous. The staff were all very nice. Ray in Finance was efficient. The final touch was all the staff congratulating and welcoming me into the Sterling Acura organization including Adrian, the owner.

Best dealership I have been to. Shaun is wonderful to work with. Super responsive and you don’t spend unnecessary hours getting through paperwork. I highly recommend Sterling Acura. I’m on car #2 from them!

Family owned and operated. Very nice people. They seem to take very good care of the customer.

Guys, you have got to get your next car here. I buy cars every 2 years and this is the first time I can say this was an absolute pleasant experience. Sean and the dealership made the process so simple, quick and just are a joy to work with. Such honest and great people. I will never ever go anywhere else and neither should you. It literally took my lunch hour to go test drive the car, get a value on my trade and work a deal and get back to work. By 2pm I picked up my new baby and by 2:30pm I was on my way! This treatment is unbeatable, trust me. Ask for Sean!!!

Had an awesome car buying experience! Friendly staff, really take their time explaining the details and answering all questions. Curtis, our salesperson, was very enthusiastic, attentive, and guided us through the process without any issues. Were very happy with our new RDX and the excellent customer service!

Great experience at Sterling Acura of Austin! The process was quick and smooth. Will definitely go back to purchase our next car.

We started our search for a car, letting Curtis, our salesperson, know right away we were not ready to buy. He was amazing! Rather than dismissing us or doing the minimum, he spent so much time with us and showed us everything we could want to see. His knowledge of the vehicles was impressive. He was polite, professional, and not remotely pressuring. While I ended up getting something completely different, the choice was harder than I thought specifically because we kept coming back to the argument that the lifetime service Acura offers (free washes, free airport shuttle service?!) could not be beat. When we are in the market again, I will be returning there.

Sterling Acura not only does quality work but their customer service is top notch. After having to move to Houston I have tried to find a dealership that would compare and I have struck out every time! I now drive 3+ hours just to go to Sterling. Working with Mitch as my service coordinator I know he is always looking out for me and my families safety but also for our wallet and not trying to nickel and dime us like other service places do. I always know I will be taken care of by Mitch and everyone at Sterling.

Truly amazing experience. Had purchased from a few dealers but really great experience from Sterling Acura. The salesman was Ashley Sanchez. She has exceptional patience. She was really thorough with the car features and instead of just as a salesman she took extra care for us. Not only one but we test drived two cars. She was very detail oriented. In short love the dealership and also the salesman.

Unfortunately we got gas with water (at a local gas station) the morning after a heavy rain, but Acura Roadside Service picked my car up promptly and Sterling Acura acted quickly to figure out what was wrong with our car and repair. Our Service Advisor, Mark, was responsive, informative and friendly and our car was ready for pick up the same day. I always have the best, most customer friendly experience with Sterling Acura.

This was an amazing experience. Leroy is an awesome salesman and he showed us numerous cars until we finally picked the exact model we wanted. I would definitely shop here again.

Amazing service!!! I am typically not very trusting when getting my vehicle serviced but this was not the case with Sterling Acura. They were prompt and kept in touch with status and cost. This was my first experience getting my vehicle serviced here and I was very pleased that I didn’t have to chase them down with answers. They actually called when they said they would and the work was done very quickly.

I have been a client of Sterling Acura since they opened over 16 years ago! The owners, management and service team are beyond TOP NOTCH. They always go above and beyond to make sure you are satisfied. I wouldnt dream of going anywhere else!

They got me in and out quickly for A1 service which is an oil change and tire rotation. Was able to work using my laptop on a desk in the lobby until my service was done.I’ve been additional times and they almost always quick and if not they do a great job of setting expectations.

Went in for just an oil change and yes I spent more money than planned but now I know my car is perfectly maintained. Service was knowledgeable and was able to use my extended warranty! Very clean service dept and mechanic/service advisor was able to explain things to me about my car.

Great service very upfront and honest. I drove here instead of San Antonio better price. Mitch was easy to deal with no pressure.

I recently visited Sterling Acura due to a recall on my front driver airbag in my 2012 Acura. My vehicle wasnt purchased through them, but they treated me as if I was a top notch client. Stellar service, impeccable showroom and thoughtful waiting room amenities. I was pleasantly surprised that the team there was polite and courteous and the air wasnt stuffy as it can be at some luxury car dealerships. I had a great experience!

Exceptional service at Sterling Acura! It was easy to schedule my appointment online, a courtesy driver took me the short distance to my job and picked me up when my car was ready. They went the extra mile to accommodate me.

Five star customer service from the minute I walked in the door late last week to driving away in my new RDX yesterday. Lester and Rory were professional in every sense of the word and never made me feel forced into anything but getting the car that was truly best for my needs. They were willing to go back and forth with me tirelessly to answer all my questions, help me get the best deal and make my experience as pleasant as possible. I cannot recommend Sterling Acura enough - theres a reason theyve received so many accolades - professionalism and customer service at its very finest.

I recommend you to talk to Jessa she great. I came from Kansas City and they greeted me with open arms. The serI vice is the best. They dont pressure you they give you all the time you need. The best part of it all after you buy they have a standing ovation it was perfect.

Everyone we encountered here was helpful, knowledgeable and friendly. They were willing and able to work within our needs and were never pushy. I would highly recommend Sterling!

This review is for Tabatha Gibson, whose attention to detail and care for her customers truly reflect well upon her as a Sales Associate and on the Sterling Acura dealership.My wife and I were shopping for a an SUV and ultimately decided on a different brand, but this was no fault of Tabathas. As I shared with her Sales Manager, she is truly a pleasure to work with. Coming from a sales background myself, I appreciate her respectful and diligent approach with her customers. My wife and I never felt aggressively pressured into a decision, but instead she made the proper attempts to win our business. For this reason, if we have any friends/family/acquaintances in the market for an Acura, we will confidently refer them to Tabatha and Sterling Acura.

One of the most painless car-buying experiences I have ever been through. No high pressure, pleasant, honest and matter-of-fact. Salesperson (Ben G) extremely professional and discussed all options for the purchase.

Jessie/Adrian helped me and my wife with the lease of our new 2019 MDX. The staff was knowledgeable of the lease process and walked us through the entire process from start to finish. They were prompt, attentive and answered all of our questions. I highly recommend reaching out to Sterling Acura for your next car purchase or lease needs. Best customer service and experience ever!!!!

Sterling Acura of Austin is the best dealership that I have ever been involved with. From the first day I entered the doors of the dealership, back in 2002, to today, all the staff treats me like family. It is a spotless store with outstanding employees that provide me with a great experience, every time I walk into the store. Thank you Sterling Acura of Austin!

The staff and service consultants are top notch. They really do care and take care of you from the moment you drive up to the time you drive off. They work with you and help you when you need service done. I highly would recommend all family and friends to go to Sterling Acura to purchase a car. The service is wonderful and love going there.

Awesome staff, service was fast and took care of all my concerns, including a system upgrade that was out of warranty. Shout out to Jonathan Caldwell for being super attentive!!!The waiting area is very nice, i was able to do work while waiting for my car. Great job!!Update: went back for due service and these guys just keep on rocking and improving!!! The place is now better for hanging out and the staff was amazing. Honest and did not try to upsell me anything I didn’t want. Glad to keep taking my cars here!!!!