BMW X5 Catalytic Converter - We order the parts. When the parts came they changed the price of the labor to way more than what we agreed upon. You should honor what you tell your customers. I will no longer do business here.

I own a 2013 BMW. Called to book my appointment; the lady at the front desk was very cordial. Due to the reviews of upselling I saw, I insisted on only changing my front brake and nothing else. She included my comment in the note and my brake was fixed by the end of the day, and drives even better than I took it in.Wonderful experience; and the service center is less than 15mins from my home.I’ll definitely be returning to them.

I own a 2013 Audi Q7. I was about a month away from needing a registration renewal, and my check engine light was on. I was told by another shop it was my air injection system. I explain this to the mechanic here (he never told me his name), and he agreed to take a look at it. After a brief conversation about how I understand the stresses of being a mechanic, he spent about 20 minutes in my truck, came back, and said Go get your emissions inspection... I took care of the issue for you. Just so u know Mr. Mechanic, its been a month... My check engine light still isnt back on, and my registration has been renewed! You saved me money, you saved me time, and though you couldve robbed me of every penny I had, you didnt snatch a dime! Thank you!

Never again!!! Don’t trust them my car was in the shop for a month they don’t use BMW Software he couldn’t fix my car and made up so many excuses it was aggravating me. NO Mechanical experience whatsoever always overcharging always needing more money.. There both Crooks.

I own a 2009 Audi A8L and I have been getting it serviced or repaired for the last 3 years at European Certified Auto Care. Orlyn is a very detailed and professional mechanic. He has always given me the best price possible for the labor, and his work is excellent. I will continue to have my car serviced here and will always refer people to him who value great customer service and quality work.

If you decide to use this business after reading my experience, then you deserve whatever you get. I have a 2004 BMW and I brought it in because the “service engine soon” light was on. They said they would check it out and have the results later in the evening. I received a call with the results from the diagnostic check and I authorized the repairs and they said my car would be ready in a couple of days which would be Saturday. I dropped by to check on my car on Saturday and still not complete but no communication given. While there I was given an option to rush the repairs and it would be ready in a couple of days or take his time and do it right. I tell you no lie. I replied that I wanted it done right and I was already $950 in already. The following Thursday I get a call about some about the other things they found which jacked up the price to $1500. I said ok because I love my car. Days later no communication till I called on Saturday, going on 2 weeks, and was told that the car would definitely be completed later on before they closed. I received a call around 4pm and was told that it wouldn’t be ready after all. So I began to tell Oryn how dissatisfied I was with the service and he replied that if I had taken my car to BMW, they would have charged a lot more. I replied with a question. “Did I mention that I needed a deal or did I just want my car repaired?” We try to patronize black businesses but their customer service is terrible. I could have used BMW but wanted to give them a chance and develop some trust since I live in the area. Never again. So when I arrived to pick up my car, Oryn was outside. No eye contact, wouldn’t speak, look of irritation and I am the one who has been without my car for almost 2 weeks. But I spoke anyway. Paid for my car and left. Black businesses, you need to get it together. I’m a black business owner and customer service is my main concern. Never again will I use you. And never will I speak highly of you. So that’s my story. “Enter at your own risk”

I brought in my BMW X5 to get fixed because it was cutting off and the mechanic upcharged me for a diagnostic that was supposed to tell him everything that was wrong with the car. He told me the issues so i gave the go head to work on it he fixed 4 things on the car and charged me 1500 I picked the car up and not even a day later the same issue popped back up. Brought the car back to him to fix the issue he’s still not able to tell me what’s wrong with the car. He’s not knowledgeable about BMWs beware!!!!

They were very professional and fast.

Stay away. Find you a different mechanic. I brought my Porsche Cayenne turbo for repair. the truck was idling a little. He diagnosed the truck and came up with over $8000 of repairs estimate which included changing the turbo, tune up, changing the belts and few other things. I agreed to do the repairs, couple of months later, the same problem, took it back to him and he told me that it needed other things and one of them is new brakes and rotors and again paid over $7800, in total over $15000. Few weeks go by and the car shakes and it vibrates when you push the brake, went back to him, he told me that the brakes and the rotors are OME and I must have ran the SUV in water and that is why the rotors are wrapped, He changed them at no additional cost which it was 2 more weeks when the problem happened again, went back to him. He told me he could put in better brakes and rotors but I will have to pay about $1000 to swap them for the better brake system and by the way, the SUV still idles and he wanted to change few more things. I took the SUV to the dealer and they told me that it need most of what I have paid him for again as it either was never done or really bad pasts and as for the 3 more things that he said the truck needs to run perfect, they disagreed with his diagnosis. Over all I have spend $17000 at his job and sold it to the dealer for $20,000 in total. He is not a good mechanic and does not know much about Porsche. Do not take your car there unless you just like to throw money away and keep your car there for over 4 months.

I needed some work done on my BMW and I always take it to the Dealership but this time i thought I would try to find an adviser that was closer so I searched online and I came across Thornton European Auto Care, I read the reviews then I took a drive over to meet him and check out his facility. I gave him the Job and not only did he do an outstanding JOB but he saved me some cash. I told him I would make my new adviser for my car and my wife car as well. He is really educated on foreign cars and he have your car ready when he say it will be ready or he will give you a call. (Thornton Auto Care) the way to go, dont just take my words try him.

Orlyn and the guys at Thornton Auto care have been servicing my vehicle since 2012 and Im grateful to have met someone who is fair and respects the owners concerns for one of his or hers most prized possessions. They get the job done on time and the price is fair you cant beat that. Ill recommend Thornton Auto Care to anyone keep up the good work guys.

Excellant service, knowledge and price. Honest business. I definitely recommend.

Great business,I own a jaguar xk8,jaguar could not repair the problem correctly with my car.I took it to European certified auto repair and they diagnosed the problem correctly.Orlyn and Yonette the do a fabulous job,and are always professional.I have taken several of my European cars to them and them only. Michael.

I have been a client for over 4 years. Everytime I have an issue, I go to them because the service and customer service is great! Definitely recommend!

The folks that own and work at Thorton Auto Care are truly there to help you. They are not there just to take your money. I have had many problems with a car that I purchased and they have been more than excellent in getting everything resolved. I would not trust my car to any other mechanic in town. They even were able to take me to and from my house so I would not have to wait in their shop while the repairs were being done. They always greet you with a smile and their waiting area is equipped with a TV and fresh coffee and snacks if you need them. I give them 5 out of 5 stars! Sabrina Hogan

I have been a client of Tornton Auto Care since Dec 2013. Everytime I have an issue they squeeze me, take a look, tell me the deal, explain what it means and then quote a reasonable price. They even tell me what issues require immediate attention vs those that can be delayed. I always receive amazing customer service and my vehicle is always done at the time assigned with the resolved concerns. Overall I I feel like my car is in great hands and I am satisfied..

Thornton Auto Care is very reliable place for excellence service. The owner, Orlyn, has invested in the necessary equipment to properly diagnose any problem with your automobile. He or a member of the staff will take time to thoroughly explain the problem, and what is required to fix it at lowest rate possible. Customer satisfaction is number one with this auto shop. Orlyn and his staff are very friendly and professional. They will do whatever necessary to complete the the job in a timely manner.

This was my first visit to Thornton Auto Care. The service was fast and friendly. The cost were what were quoted over the phone. Overall very pleased. Not sure about the prices as I did not call around for quotes.

Bad service! I usually goes to this place in Roswell but because I moved closer to European cars I figured Id give them a try. Please if you want your money do not go here. Orlyn isnt fixing whats needed, when you tell him whats wrong with the car he gives you 100 more things that needs to be done. How do I know this is true? Im not a mechanic, however one day I stopped going to them because they were trying to charge me 500 for brakes and then they ended up giving me the cheap brakes, remind you I have a BMW! Anyways I take it over to Roswell and come to find out when they were checking things that Orlyn was suppose to be fixing they had told me it havent been touched!!! I knew it was true because when he told me he would fix something it would have to come right back within a week with the same problem!!! I spent over 1500 with them and they didnt solve the problem!!! Stay away, he just want your money!! He cant really fix cars, his wife is all for money as well!!!

Thornton Auto Care receives a 5 star from me. I had a great experience. Orlyn and Yonetta are very friendly and professional. The staff goes beyond and over to meet your auto care needs. Not only do they perform auto care, they were able to do minor body work on my car. I was very please and grateful for their service.

At Thornton Auto Care we believe in customer satisfaction, trust, and loyalty. This is our number one goal . We will like to hear your review.Orlyn

I had been coming here off and on for a couple of months and now my check engine light is back on and he told me that I had an oil leak so I told him to fix it then he comes back out to tell me that he didnt fix the oil leak he fixed the transmission. Now I dont have my tag because I cant pass emissions and I smell the oil burning whenever I drive the car. I should go back and make them fix what I paid for but I will just find somewhere else.

Thornton Auto Care is the first place I think of when I need to get any maintenance or repair work on my vehicles. The honest and thorough recommendations from Orlyn and his team have help me maintain the life and vitality of my 2006 Malibu and 2008 Altima. I strongly recommend Thornton Auto Care to anyone looking for honest and reliable service.

Im in high school and have a volkswagon jetta. While I was driving, I hit my transmission pan making a wrong turn over abandon railroad tracks. I took it to a shop, and they told me to I would need a new transmission. After going to Thornton auto care they gave me a good price and changed my transmission pan and filled it with transmission fluid, and had my car back on the road a few days later. Since then I haven’t had any problems with it. Overall I like the service and hospitality and I suggest them to everyone :) :) :) :)

I have been going to Thornton Auto Care for many years. When I had my Jaguar XJR, I sometimes called around for pricing and they were always less expensive. I now have a CLK 430 and they have gone out of their way on more than one occasion such as actually picking me up from my home or opening the shop after hours to meet my availability and even washing my car. Service is always fast and receptionist is very friendly and knowledgeable as well.Waiting area is clean and comfortable with free drinks, wifi and even a computer desk. Now many of my friends and family also take their car to Thornton Auto and are also happy with their high quality customer service, and low pricing.

I bought my x5 in with suspicion that the alternator was going bad. Id researched the problem and told Yonette everything that was happening. The mechanic tested it, said the alternator was fine, program my battery and replaced a wire for $500 then gave it back. Here I am a month later being stranded day after day, with my 2 kids cant understand why. I decided to take it to auto zone just now out of frustration with this truck. BAD alternator figured out in less than 5 minutes. I question if the battery was really programed or any wires changed. I plan to go through bbb and get my money back. I told this guy what was wrong and he tried to run game on me. This is why I hate mechanics. than 5 minutes. zone and what is it. The alternator is bad. I duch

I have never in life received more kinder or efficient service than what Thronton Auto Care provides! Orlyn, Yonette and the entire staff work hard to ensure customer satisfaction. The quotes for my vehicle are always detailed and reasonably priced (MUCH lower than the dealership and other repair shops). I’ve even been invited into the work area and shown point by point what repairs are required. I’m allowed to take pictures there as well. No other repair shop has EVER been that transparent. The work is always completed in a timely manner and there are no “surprises” at the register. If my vehicle requires more work than what was initially thought, Orlyn or Yonette will call and make sure that I fully understand the new issue and agree to or decide against the additional repairs. Again, transparency. And I cannot express enough how reasonable the costs are. They have worked with me when I needed it which REALLY helped me to deal with the stress of a broken down vehicle.Thornton Auto Care is the cleanest car repair shop I’ve ever encountered. The waiting room is very inviting with plenty of comfortable seating and cable TV. Filtered water, coffee and tea are available and usually pastries are too. What a treat while one waits! Yonette handles the office area with great care and professionalism. Calls are answered quickly and each customer, on the phone and in person, is treated with great kindness. My search for a car repair service is FINALLY over. Thornton Auto Care has surpassed my every expectation. Honest and trustworthy establishments are becoming harder and harder to find so Thornton Auto Care is a TRUE gem!

I Came to Thorton Auto Care about a week ago because my 98 honda needed a little engine work and ive been calling around asking for diagnostic qoutes and ive been hearing from other shops that to look at the car would be 70-100 bucks plus the labor on the car, im only 19 so i couldnt afford the costs so i thoght id call one more place and im so glad i did. not only was their prices resonable but the people themselfs seemed so friendly and open. when i came in they took my info, told me how long it would take and offered me free coffie snakes and cable while i waited! by the time i looked up my car was finished and they was directing me to the checkout area. Definatly recomended if u have car trouble and want quality work done!!!

DO NOT GO HERE . Orlyn Does Not Know How To Fix Cars. HE MAKES UP DIFFERENT THINGS THAT ARENT REALLY WRONG WITH YOUR CAR TO GET MORE MONEY OUT OF U . STAY AWAY FROMTHIS PLACE

Nice people, doing great work.

Terrible Mechanics I had a oil change done on my 2013 Audi A5 and they didn’t place my covers on the bottom of my car properly so they dragged from the bottom of my car now everything is exposed underneath the car he met me back at the shop after hours tried to fix it and they came off again and then told me I need to buy new parts it was clearly his fault stay away bad business.Just bought the car never had anyone else work on it u lied and said it was like that