This store has 1 guy working. He is trying but 4 people came in and left as he was helping us. Another employee would poke his head out from time to time but not actually help.Poor effort by the connectivity source who runs this location.

Elijah and the store manager, Cierra was so friendly and knowledgeable. I really appreciated Elijah taking the time out to assist me. I swapped from a Samsung Note to a iPhone Max Pro and was quite nervous about it. Elijah told me that the iPhone max pro would be a great swap for what I do. I was leaning more towards iPhone because my husband just got one today and i heard good things, but to be honest, Im a android phone girl. I went ahead and made the swap because I ultimately wanted to make everything more seamless. Ive had apple products for years. Ive got every apple product alread except for the phone and watch. Its more professional and reliable for work that way. Im excited to use it. My con would be the wait and process in the store was super long for me. Also, I stopped by a day earlier because I didnt have an actual face mask. No other options were provided to me. It was a bummer as Im only in town for a limited amount of time. Also, read the fine print. I understand the Covid stuff of course. Maybe next time the store can have disposable masks or allow other options when customers lose or forget theirs. Overall all, th le team was great today and I appreciate the assistance. Stay safe!

Walked in, looked like no one was in the store. We werent greeted at all the employee Daniel C. Stood up and said Im going to tell you what Ive been telling everyone our system has been down all day I cant do anything go to the other store across the way. I tried to ask him if there is anything going on with the network that would cause my phone to not make calls or send texts. He wouldnt even entertain my question he just said I cant help you because my system is down. Absolutely horrible costumer service. Will never go to this location again .

Very good customer service. They made sure we were good to go before we left the store. Good job T Mobile

Went in to upgrade phones. Elijah was the person who helped us and he was great! It is important to be happy in your job and he genuinely seems to like his job. He made sure we were up and running and answered all of our questions and was good at it. Thank you Elijah for hooking us up and making us smile while we were there!! This will be the store we return to whenever we need something in the future.

Had the best help today at my local T-Mobile store.Marissa was very friendly and extremely helpful today with my new phone activation! I recommend asking for her every time I come in! Thank you Marissa!!!

Marissa Alicia and Gabe were awesome, will come again.

Marissa and Elijah helped me at the store. Marissa was so kind and patient and explained the potential deals and bargains to me! I honestly would highly recommend this store to anyone, they make sure you know whats happening as well as help make you feel at home in the store, will come back again because of the amazing service!!

Great experience Marissa was very helpful and made my phone transfer seamless. I highly recommend this store

They were a little busy, but they still gave excellent customer service.

I came in to do a bill pay and they helped me quick and answered some amazing questions for me

Marissa and Cierra at the Quincy and Buckley location were more than knowledgeable as well as helpful with breaking down terms for service and for guiding us with using the new technology we had upgraded to. A whole new experience with a whole new service that works wonderfully!

The manager, Sienna, was fantastic. We were in and out in 15 minutes. However, the woman at the counter was something different. From25 feet away as I walk in the door, no salutation, Sir, you need a mask! My bad, go back to the car and grab the mask. Walk back in, Hand sanitizer, now. Not sure I complete understand but ok.I get it.But Im a customer coming in to ask a question and possibly upgrade. No warm and fuzzy, no customer service from this woman. Overall, the worst experience at Sprint except for the store manager. Great job Sienna!

Elijah was amazing and Marissa definitelyis training them really well

MarissaStore manager she is nice to me very helpful

As I walked in there were 3 customers, and no one around to help. After 25 minutes I finally got my bill paid. The worker was helpful, just under staffed

It was a great experience everyone was awesome and helped me out to the fullest. Id go there all the time. Word up

This stores staff is very polite and helpful. Very clean and well arranged location. The manager Ciara is a phenomenal and great addition to this awesome location she’s eager to assist and made sure I knew I was valued as a customer. I would definitely recommend this location to others!

My family goes out of their way to come to this store as opposed to the ones closer to our house, solely because the staff here are excellent.We had Yadira, and she made our experience great. Shes basically the only reason I stayed with Sprint for my network.

Rude rude rude wouldnt even help me rather text then assist a customer will never come back to this one

The staff was lovely, albeit they couldnt completely help me with what I needed (not their fault, Sprints). I was upgrading a phone and just wanted to pay the price outright. Sprints system wouldnt allow that so I have an 18 month lease with monthly payments on a phone that didnt even cost $200 for my kiddo. Kind of silly if you ask me. Customer service will be hearing from me on that regards. The in store staff was great though.

They assisted me quick. Didnt wait long and the employer was helpful

Von was awesome. It has been a long time since I was properly helped in a Sprint retail store. It was a pleasure!!

I had an an absolutely amazing experience! Sierra and Von helped us find a family plan that fit our needs. Wonderful customer service, knowledgeable and kind! I highly recommend this store!

Customer service is great here. Every employee is always so helpful when I go in there. Highly recommend this sprint store!

Customer service greattt!! Sierra is the beat she knew exactly what i wanted & made sure i left with the best deal!! I highly recommend you guys go see her!

I changed to sprint today and was helped by 2 professional employees and had a great experience..

Nothing less than exceptional the team here was super nice and knew about the promotion I had inquired about and even took care of my employee discount as well! I was in and out in a timely manner thank you!

This is my one stop Sprint shop. From setting up my business account to helping me with my personal account, they help with it all. This location has world class customer service!

I came in 9/28/2018 to get a new phone, I was in and out within 25 min while she was training someone. She was very friendly during the process. Great customer service.

Waited a hour for nothing Vondell Wilson wasted our time, we waited to add a line when the tech center was down.

I would like to point out that there is no 30 day risk free guarantee as advertised. I started my service on 8-01-19 and was canceling 2 weeks later. The phone had a small crack in the screen, which I was sold insurance for repairs on, but I was not informed that there are no parts for the phone, hence no repairs. I was instead forced to pay an additional $130 to replace the phone before I could cancel my service. So within the 30 day guarantee I was refused the right to back out of my service with sprint until I paid to make sure that sprint wasnt out any money for a cracked screen. So this month I donated $168 to sprint and I have no phone and no service to show for it. Your welcome sprint.

Great store!!! Got the deals I wanted with all the bells and whistles!! My phone is protected and they have a great selection of accessories my favorite one stop shop!!

Alicia Lopez is great!

Amazing new Sprint store. Staff was extremely helpful in setting up my new account! Will be sending my family and friends exclusively to this location.

Great customer service! I love the case I bought there. Will shop again soon.

The employees here have possibly the best customer service we’ve ever experienced. The employees fixed all the problems with our past bills and upgraded our phones which took five hours over two days. Five hours!!! They were amazing and patient with us no matter what. If you have sprint, do not call customer service, come here instead. You will leave completely satisfied and know that all of your concerns have been addressed. We walked in with a big problem and walked out with new phones for everyone and a lower bill. Again, A++ service.

Good customer service.

Love my new speaker and my red iPhone 8! Knowledgeable staff and great deals! Only store I’ll go to in Aurora.

Great store and the service was amazing! I walked out with new phones with such great deals! Love the staff here!

Best customer service by far!!! Got me a new iPhone X half off as and I finally have unlimited data goodbye Verizon !

Customer service was awesome! I was in and out, within an hour! I got a new S9 for half off and an awesome case! Totally recommend going to this Sprint store!

Great great customer service! So friendly and they made us feel so comfortable!

I really enjoyed the experience I had with Sprint today the girls was very helpful and patient and understanding and they help me with my new !

The store is amazing! I was able to get the new iPhone Xs with no problem and the staff were very helpful and nice.

Great customer service ! And very helpfull! I was able to trade in my iPhone X and got a great deal !

Me and boyfriend went in and got 2 iPhone 8 pluses and got one for free and a free iPad and Hulu heck ya ! And they are so fun and Knowledgeable in this store love the manger there to she very helpful !

This place has great customer service the staff are very knowledgeable. I would recommend this store

Very good customer service. Reps were very friendly and went out of the way to assist.

The employees are nice helpful and understanding but on the otherhand the assistant manager is a mean person and tryed to change the price that we agree to on the bill

I recieved excellent service. I recommond this store better than the other stores . going to send friends and family here . thank you sierra

Customer service is great they definitely take the time to help you out and assure you understand everything and they have great priced accessories definitely will recommend!

Great store manger was very nice and I got a free phone!!

Apparently they have a new system to check out with. These employees dont even know how to use. Is there no training? I waited 20 minutes to pay and check out just for them to fail again and again. I had to leave. This was ridiculous. These two gentlemen should not be in charge of a store or money.

Wonderful crew and beautiful store ! Awesome customer service and very helpful !

Sierra was very helpful and kind.

Best store i went to so far ! Close to home and mangement is very nice and helpful! Got me and my daughter new phones and a ipad i just love it ! Thanks for the help sierra and stephany !

I dont like idea of needing to do a credit check when I have the money to BUY a phone but its ok customer service is great I appreciate the one guy I think his was gabe I told him I will return for more purchases.

Great experience and great customer service. I absolutely adore Felicia!!

Such a beautiful store and so close to home. The young lady that helped me was Sierra. I went in there because i was having issues with my icloud. Sierra took her time and helped me get my icloud running. Also, they are able to put accessories on your bill!! WHATTTT!!!! i walked out with a brand new case for my iPhone X and a apple watch. The staff was overall very friendly. This is my new neighborhood sprint store!!

Very knowledgeable and friendly! Great experience

Always helpful and friendly.

This was a very good experience. I am very pleased.

The staff here is very good at setting the right expectation. I go to this store for all my needs!!

The staff was very helpful, she went over everything in our plan and was very thorough! It was a good experience.

I love this store . Great employees very nice and Knowledgeable. And close to my house !

Needed to change phones, no other customers at the time, so no waiting. Bought the phone on line so I thought there might be a problem, but Junior (sorry didnt want to butcher your real name) fixed everything. Was in & out in 30 minutes.

Store requires that they photograph your license or federal ID. The refuse to honor Colorados temp paper ID.

Amazing customer Service, highly recommend this store! Von and Gabe helped answer any and all the questions I had.

Great customer service. Glad I went to this location.

Manager was rude, upset and never gave me a call back to answer my questions regarding phone availability.

Staff is very helpful and the store is very Clean.

Switched my service based on the buyback program. I dropped of a copy of my bill a month ago, I was told it would get taken care of. I called Sprint who said they have never received it. I should have know when I left the paperwork and the girl seemed irritated and unprofessional.

Maury and Simone rock

Very helpful staff

Staff is very friendly and helpful

Great customer service.

Melissa Alicia is a kind and good worker.

Super good shop! The clerks service attitude is very good! Recommended!Took care of my bill and got me a new case!