All I can say is a wonderful experience while buying our Honda Passport.My sales representative Larry was Awesome and so generous.Jab Rahman was so friendly and cooperative.I am so happy .They helped to make the deal.I love themThank u for the great service and help.Highly recommended.Great serviceSo great people

The best experience at a service center. I bought my car at Valley Honda and have since moved to the north suburbs, but I still gladly come here for maintenance. I recently worked with Kevin, who was polite, prompt, and checked in a few times during the appointment to give me updates. There were easily 30 other cars in front of me when I arrived, and they still had me out within 2.5 hours as estimated.

Best service experience by far! The lounge is comfortable with several chairs and work stations. They even have Mac computers available if you didn’t bring your laptop. There’s a great Starbucks and Teavanna set up. The seating area and bathrooms were all very clean.Emilio assisted me with my car service, and he was very knowledgeable and friendly. He quoted 2.5-3 hours of service time, and said he’d give an update in an hour. As promised, he stopped by and informed me of the status. He came again when the service was completed and had it finished in 2 hours. Amazing. The other staff I encountered all seemed professional and happy to help. I live in the city, but I will happily drive to Aurora because I know my car will be in great hands.

Big thanks to Anthony Bustamante--hes consistently positive and in a good mood, happy to explain service(s) and overall makes the transaction process smooth, easy and enjoyable. Thanks Anthony! Youre a huge reason why I know my experience will be smooth whenever I have to go to the service department!!

Great customer service and lots of knowledgeable people very helpful with repair services!!

Found First honda dealership that is hassle free and accommodates all of your needs. Got our 2021 Honda CR-V Hybrid.

Nice people however the qait is always to long. They dont take appointments.

I have been a Valley customer for over twenty years now and enjoyed working with their service and sales teams. My most recent service visits were managed by Service Manager German Zamudio. I could not help but write this review as German exceeded my expectations through his energetic and proactive approach. As engine work takes days he ensured a loaner car to make it easier on me. He contacted me several times exactly as promised as Valley is busy with scheduling at this time of the year. On a prior maintenance visit German explained all facets of work performed and provided alternatives for a engine fix in a clear and easy way. His patience and friendly approach are very special and customers would really enjoy his personal approach. He treated me as an individual even though he helps out hundreds of customers each week. I am sure all of his customers must feel the same way as I have seen him interact with people several times. German is at the forefront of what Valley stands for, exceptionally great and excellent at customer satisfaction. I wish German the very best at Valley; he enjoys and loves helping customers with his exceptional people skills, auto know-how, and efficient communication.

I have been a long time customer of Valley Honda and continue to be impressed with the service that I have received from all the service staff. From the porters to the service advisors they are always professional, knowledgeable and courteous, as well as considerate of my time and budget. Emilio Espinosa was more than excellent as my service advisor. I was totally confident that my Civic would be in excellent hands and that the service would be exceptional. No matter how busy he may be, he always takes the time to listen and address any questions or concerns I may have. I totally recommend Valley Honda! Thank you Valley Honda Service Dept! You are the best!

Quality service, and a nice waiting area. The service team treats cars well and is friendly and knowledgeable.

German is the very best of service managers I have come across in over two decades that I have been coming to your dealership.He is very thorough in his work, and very pleasant to deal with. He definitely deserves the next level up in his career…Thanks, German, you make my visit to the dealership very positive!

We usually go to the other Honda Superstore but they couldnt fit in an AC check for a full week. Our college daughter was only in town for next 3 days. Thankfully, when I called Valley Honda at 6:45 AM they told me I could bring in our 2009 Honda Pilot. It took them a few hours to diagnose the issue which I realized was due to not having an appointment. Most importantly, the repairs were DONE by 5 pm! 5-stars

Could not be more happy with the Valley Honda Service Department. Our family has purchased four Hondas at Valley Honda and their service department has handled every one. Great waiting area, friendly staff, repairs done quickly and correctly. I have to especially thank Emilio, I specifically ask for him with every vehicle service and he has always delivered first class service. I Highly recommend Emilio and the Valley Honda Service Department!

I had the air conditioning in my 2017 Civic suddenly stop working on a 90+ degree day. I panicked because it was a Saturday at 1PM (the service department closes at 5PM) and I had a trip for work the following Monday I needed my car for. The AC issue was a known problem for my model year and I took it in expecting for the repair to take a few days and me needing to find alternate transportation for work. I told all this to Kristina in the service department and she was incredibly helpful and managed to get my car fixed and working perfectly in just 2 hours! All the staff at the Valley Honda Service Dept. have always been very professional and helpful in the 4 years Ive been going there, but this time I was particularly blown away by their efforts to help me get my car fixed when I was in a bind. Thanks again to Kristina! She saved the day!

Service department here always explains everything very well. They are very efficient, fair and honest. I definitely recommend them.

We went to Honda Valley when my Odyssey’s engine made sounds last Monday morning and in three hours, Honda Valley helped us to resolve this car issue for a reasonable price. Mr. Zamudio is very professional. Honda Valley is a helpful place to visit.

Chad O’Neil is One of the reasons that I go to the service at Valley Honda because he’s always friendly and welcoming with a smile on his face. He is always helpful and providing detailed information .He also makes me happy and he’s gentlemen, kind, available and makes the service easy. And I had a great experience again with him as usualThank you

Chad helped me out with my first experience at Valley Honda, he was so amazing with my old car that I ended up leaving with a new Honda Accord, and now I won’t trust anyone else! Never have I felt so comfortable or confident that I’m being taken care of! Everyone was so professional, kind, and most importantly everything was explained to me where I had no confusion. Jd also was the cherry on top with my purchase on my new car. It was the smoothest I could have ever imagined. Thanks guys!

They are excellent! Fast and trustworthy service and comfortable waiting area.

Chad was so helpful in explaining all the work that’s recommended for my vehicle. He also explained to me what those services do to my car and the value it gives to my vehicle. Great discounts too.

First time for service oil change and tire rotation was happy with service and how clean everything is. Great experience

Andrew was my service advisor, he was very knowledgeable and friendly. I had some issues with my car, and I needed to be back on the road the same day. He made sure I had a vehicle, made everything easy for me to understand and answered all of my questions. He really went above and beyond to make sure the repair timing was suited best for me and my husband. I highly recommend him!

I always had my car serviced here at Valley Honda Naperville and the staff was very professional, courteous, and answered questions I had. Emilio Espinosa in service does an excellent job and is great to deal with. I also like how he take care of my car explaining various wear items, fluid fillings, etc. My car issues was handled with skills, kindness, and professionalism. Really convenient and helpful feature that no other dealership has provided in the past!

Emilio was great. I had some issues with my civic SI and gave him a call and he helped me out over the phone. Great service worth the drive from Elgin!

Service was awesome. The people was friendly and patience....

The service team here is transparent and NOT pushy. They recommend add-on service options, however are far less aggressive than peer brands. For me, its the perfect mixture.

Every time I go to Honda I only get serviced if Chad O’Neil is there! He takes care of my car’s needs and always keeps me updated on what’s going on and even my wait time. I needed more done than expected and the communication was great! He explained everything in a way that I would understand. See Chad!

Had a flat tire and found out I needed multiple tires replaced- chad was very helpful with figuring out that my warranty on my accord covered those replacement tires. Would recommend the team at valley to anyone interested in buying a Honda.

Jose Jimenez was incredibly courteous and helpful taking care of a warranty service for an interior protector coverage plan on my CR-V. The process was seamless. He went the extra step to leave a thorough voicemail with instructions for pick up of my vehicle. He demonstrated complete above and beyond custom service. He’s a great Assistance Service Manager who I would trust and recommend again in the future. The receptionist staff and porters at Valley Honda were also great!

Sam and Andrew took great care of battery issue. I don’t care where you buy your vehicle I would highly recommend taking your car here. They highly professional and have a awesome facility to take care of your vehicle.Curtis

Hector was awesome, and I wont look anywhere else next time I need my Honda serviced. 👌🏽👌🏽👌🏽

Our service advisor german is always so helpful!

They always take good care of me and my CR-V. They manage to find discount coupons for my service. Being a senior that is very important to me.

JOSE JOSE JOSE! He’s the best at what he does. You will not be disappointed! Extremely professional and cognizant of my time. Always got me in and out as quick as possible and offered his assistance through all the car troubles I experienced. Wouldn’t go with anyone else. I promise you, he’s worth waiting for. Thank you for all you do Jose! It’s greatly appreciated.

Had a problem with My AC. Emilio helped me out. Drive from Elgin to Naperville and let me tell you it was worth it! Thanks to Sam and Emilio for all the Help!

Pleased with their service on my vehicle. Safety precautions in place are great. Attention to customer satisfaction a plus!

Anthony Bustamante, assistant service manager, did an amazing job advocating with Honda for me to fix an issue with my Odyssey. He handled the matter professionally, got it resolved, and he even negotiated on my behalf to get the total costs down which made the repair affordable. Valley Honda stands behind their customers, does a professional job, and gets repair work done at fair prices.

They have a great team and do the job right the first time

I was recommended to Valley Honda by one of my friends. Emilio went above and beyond and explained to me the benefits of getting an alignment especially after replacing your tires. I passed 2 Honda dealerships on my way to Valley Honda today with no regrets. Worth the driving the extra mile!

Lets start with the operations of Valley Honda - although a high-volume service department, they are prepared and equipped to handle everyone. The waiting area is large with a majority individual seats, a high-top counter with plugins and several computers. A great place to work remotely while your car is being serviced. The employees really do care that your wait is comfortable.The heart of their success is their people. I have been going to Valley Honda for service for over 12 years. Everyone of the advisors are really good I am always greeted with a smile and engaged as a person who they want to talk to. For the past several years, Marco has been my go to guy and someone I trust with both of our Hondas. He works hard, is honest about what I need, and dont need, is patient in explaining, and doesnt pressure if Im not ready to have them work on something. This seems to be the culture of the whole service department. Valley Honda is my place to go - no question.

I really appreciate all they did to analyze the problem I was having (dying battery). They took the time to look at what had been done in the past (at another dealer) and assure me that this fix would take care of the current issue. Sam and Kristina kept me up to date on what they were doing and went beyond the norm to help me!

Chad had my car in and out on a Saturday morning in under an hour! A huge thank you!

Nice place, nice people. Their waiting area is very convenient.

Top notch service! They got our truck working like new again and got us in right away.

Great service as always. They are fast and reliable.

Ive been to a few service centers over the years with my dad being a mechanic. Ive never seen a service center so big, with top notch amenities while you wait and able to get you in for service without an appointment.

Great job again Valley Honda, especially Jose! Thanks for all your help. You guys are always so professional and helpful. Great Honda dealership.

Service was fine, but was unhappy with pricing of filters for my van. They were way more than expected. Had a few other issues but after seeing this post reached out and went over and above to make things right.

Marco helped us get all our repairs taken care of in a timely manner. He came out to the waiting are and explained all of the repairs and prices line by line. He even made recommendations for future repairs so I could plan for those expenses. Valley Honda was clean and offered nice amenities such as a customer lounge, Starbucks coffee bar, TVs, computers, and more.

Im really impressed with Valley Honda Aurora Mr. Andrew Arguello took a terrible situation from other Honda dealers (Autonation Honda of OHare) and McGrath Honda and went above and beyond to make it better. I will be a royal new customer of yours and tell all of my friends and family.

In February of 2020, I took my Honda in for a quick air pressure and oil check that is complimentary. I worked with service adviser, Jose Jimenez, to complete the service needs. Jose was great at listening, learning about me and my vehicle, and assuring me of the time wait. I was completely satisfied that the service provided. I bought my Honda in 2009 and found the service to be consistently great. Thanks Jose and the dealer team.

Honda Service has a standardized process to service vehicles which is focussed on timeliness and detailed inspection. Always prefer Honda Service center to service my Honda vehicles.

Brought our 2003 Odyssey in for a recall. Asked that some other issues be diagnosed as well. Marco in the Service Department was wonderful; kind, HONEST and knowledgeable. We ended up having one issue taken care of there and the vehicle was done that same day with them even obtaining a part needed from a nearby location. VERY IMPRESSED with the service and care by this department! Marco also showed us pictures of the issues we needed to address; which was very helpful. The staff at the payment counter were very pleasant also! Thank you.

Very good customer service. Drive through service is really good.

I live in Batavia and have taken my Honda Pilot in the past to a nearby dealer. But I always feel like they overcharge me for stuff, and each visit always ends with a service rep trying to sell me on half a dozen other things that should be done on my car (that would cost hundreds of dollars, of course).Well, this morning I called that dealer because I lost my second master key and wanted to replace it. $259!! That sounded rather expensive, so I called Valley Honda to get a price quote. $159. A hundred dollars cheaper. Figured it was worth the 10 mile trip to have them cut me a new key.Andrew Arguello took care of me. Friendly and very sharp. Got my car back to me in less than an hour. When he told me that his team had given my car a check up, I immediately thought: Oh no! This is where he tells me about a bunch of other stuff that should be done for hundreds of dollars. But no, Andrew told me my car was looking good and sent me on my way (after a little more friendly banter).Ive found a new Honda dealer-- where Im not going to get ripped off or schmoozed. Great job, Valley Honda! Great job, Andrew Arguello!

EmilioSuper service advisor. He always render me awesome customer service. Because of the latter I will keep coming back.

Prompt professional service, friendly customer service.

Quick service, professional people, clean waiting area ;yes 5 stars for this place!

Exceptional value! Cashiers were great and the area was very clean.THERE WAS SANITIZER EVERYWHERE! I was in and out quickly with my 2011 Pilot.Jose was very professional and followed up with me after service.

Great service!!

I’ve personally been to 3 other Honda dealers before since I owned 2 Hondas previously and no other team can compare to Valley. The level of service you get here just spoils you. From the minute you arrive, Jose greets you with a friendly smile and gives you the assurance that you are going to be served fast and you won’t wait longer than you need to. He even asks if you want to go to the mall, and they can shuttle you there! Buying my Honda from Brittany & Kattia was the best experience too. The fastest, easiest car-buying experience I’ve ever had. No pressure, no haggling, I was literally in and out and they were on top of every detail. Thank you Valley Honda! No wonder you guys are one of the best.

I would love to recognize Chad ONeil in the service department for outstanding customer service! He always goes above and beyond to help my daughter with her car. He takes the time to explain to her what needs to be worked on in a way she can understand and offers her options. I feel so comfortable knowing she is in great hands with Chad. That man deserves a raise!

Valley Honda operates as a well oiled machine. Service was friendly and professional. I was impressed with all the safety and sanitizing procedures they are using.

Great, liked it.

Went in for a check engine light. The entire staff was so nice. They found a potential problem and fixed before I had a break down! Thank you so much Dan!!!

Took care of issue

The waiting area is being cleaned frequently, wait time was minimal and all my issues with my car were addressed promptly.

Brought my vehicle in for diagnosis. Was greeted immediately by Jose Jimenez and offered a ride home while the vehicle was diagnosed. Vehicle was diagnosed and repaired in timely manner. The entire service department are very professional and helpful. I wouldn’t go anywhere else for service. Thanks Valley!

I have had great experience with Sam and Jose at Valley Honda. They worked with me a couple of times. Jose is very helpful, knowledgeable and knows what needs to be done to satisfy a customer. As service director, Sam is simply excellent in resolving any issues. Great service! Thanks Valley Honda, Sam, Jose and the team!

Greatly appreciate the follow up from the service manager Kevin, a big thumbs-up. I am sure most of his team follow his lead to deliver the best possible customer service. As for the auto-braking issue I had with my Honda CR-V (with auto-sensing, and cruise mode turned off), they could not reproduce the issue and theyve opened a case with Honda. I hope theyll soon have a fix for the issue. I highly recommend this place specifically for the accountability and customer service shown by the management team.

I always have a great experience at Valley Honda. I feel like they are always honest about the work that needs done and never try to get me to get more unnecessary things done. I highly recommend their service department to other Honda owners.

I have been with Valley Honda for just over six years.When I bring my car in for service I am greeted by a warm welcoming group. They service my car in a timely manner and go over a list as to what was performed on my automobile. The price is fair and the service is outstanding! I would recommend this location, I have been quite happy with their work.

Emilio was super helpful!

Took my 2009 Honda Odyssey and discovered a few things wrong. Marco, the man whose been my consultant since I purchased it, was incredibly helpful AND he explained everything to me. Marco is honest, kind, very professional and patient. Valley Honda did well when they hired him!! Thank you Marco!!! See you next time!! Also, the ladies at the cashier counter are super nice and have that coffee bar in check!!

Ive gotten an oil change twice now at Valley Honda—the first time with Marco and the second with Kevin. They were both professional, patient, and friendly. Much better than your average oil change experience, including a comfortable (and this time, socially distanced) waiting area.

I have had nothing but a continuing great experience and helpful tips from Jose Jimenez @ Valley Honda. He really knows how to take care of his customers, and to make sure they are satisfied with their service. I feel he goes above and beyond his capability to make sure everything is running smoothly. So, Thankyou Jose and the Service Dept. And also the ladies at the cashier Dept. Always having smiling faces😊

Jose, from the service department, was an amazing help this morning! My Apple Carplay on my 2019 Honda Accord Hybrid stopped responding a few days ago. After doing everything from online and Apple support, I brought it in for service (without an appointment!). Jose understood the situation and problem solved, while also explaining the whys (those darn Apple updates). Thank you Jose for your great demeanor and problem solving skills without the wait. I am looking forward to bringing in my car for its 1st service appointment in the future.

They have the best waiting area with the best coffee. If anything, visit for the coffee and comfortable chairs. The people were super kind and helpful.

Brought our Odyssey in for an oil change, tire rotation and a low tire light. Jose took care of us in a timely manner. Treats us like family. Thank you to everyone at the Valley Honda team.

I am highly satisfied with the customer service delivered, time and again, by the Valley Honda Service Department. The people who work there are competent, friendly, personable and professional. On my visit last week, my interactions with Sam Kim (Service Director), Jose Jimenez (Assistant Customer Service Manager), and David Mendoza and Rafael (Service Porters) were all positive with can do attitudes. They really do care about their customers and their vehicles! My experience at Valley Honda is far superior than what I encountered at the Honda Superstore of Lisle, which did not repair my car problem correctly and to my satisfaction. Valley Honda exceeded my expectations. I appreciate my relationships with the staff at Valley Honda, including Pat Malik (Sales Consultant) who sold me my vehicle. Keep up your terrific teamwork at Valley Honda in Aurora! Thank you.

Fox valley Honda service is top notch and have great customer service. Jose and Sam believe in serving their customers with top quality and respect and recommend having your car serviced here

Super easy and professional experience. Jose was very helpful and pleasant to work with.

They’re informative and hospitable. They charged me $73 for a diagnostic (which they did tell me about up front) however, they came back and told me the problem would cost $1900 to fix. I called three places when I left, the first one said $1200, the second $1300 and the last one $600. I understand you get what you pay for, but they clearly are overcharging people to fix things.I will say we were thinking about looking here for a new car in a year or two, but not anymore.

Valley Honda Service Dept has become like family to me! I will not go anywhere else to get service on my car. Going to get my Honda serviced is such a positive experience (you will get treated like royalty!) from the time I drive into the garage til I drive off. Marco goes above and beyond to make sure Im getting the best value for my money and my car gets the best care. ALL the people are friendly and as a teacher, I am so productive and comfortable waiting in the waiting area. HUGE gratitude to Valley Honda for being an exceptional place and for truly being customer-focused!

Great service last time we got our oil change. Jose Jimenez was very professional and provided constant updates on the service time.

We came in on a rainy day. We pulled into the wrong side of the service area and a mechanic Paul saw us and came over in the pouring rain without an umbrella. We talked about what we needed and the time with the line and he mentioned the courtesy shuttle. We didnt get it serviced then due to time but came back the next day because of that great customer service.

I always have a great experience whenever i get service in my car. Jose Jimenez and German Zamudio they are really helpful and makes sure I’m taking care of!! I will definitely will come back

Excellent service from Dan Gobernatz, service department, and finished the work on time, fixed an oil sensor and new tires with A1 service! Been going here since 2007 for new cars and service, great full service dealership.

Perfect every single time!

Kristina was great and saw to my issue promptly.

Always a good experience here!

Greate place too by car

Have been using Valley Honda Service department since my first Odyssey in 2010. They have always treated me more than fair and very accomodating. Excellent work which they stand by. Definitely use them for all your Honda needs !!!!

If I could give even more stars, I would. I dont trust anyone else with my car repairs/services. Marco and Chad are always helpful, honest, and kind. They regularly finish repairs/services in less time than quoted. They treat me like family and will always have my business!

Good

Kristina has been amazing since the first day I met her. She is consistently helpful, polite, patient, understanding and full of knowledge. She always goes the extra mile to ensure that all my questions are answered, and that my vehicle is completely taken care of on each and every visit. It is truly a pleasure working with her, and I reccomend that anyone visiting Valley Honda meet her, even if just to say hello.

I Always have a great Experience whenever i need to service my car. Chad O’Neil is always so helpful, he’s knowledgeable and makes sure I’m taken care of!! Thank you, I’ll definitely be back.

Nice

Had a great experience with chad in the service department. Best customer service I’ve had so far! Keep up the good work!

Had excellent service at Valley Honda. Mr. Jose Jimenez did an excellent job and provided great service. Thanks