I chose this place since my insurance has an office there hoping for easy and quick communication about some hail damage repairs I was having done. I made it very clear when making the appointment for repairs that I only want to drop the car off once they have all the parts they need to repair it since the damage was only cosmetic and could wait to fix it if needed. They said they could have the repairs done in 8-12 days. After 14 days or so I called to check in, hearing nothing from the company since dropping off the vehicle. They said they found more damage and were waiting on insurance to approve a supplemental claim but insurance said they were waiting on them. 25 days after dropping off the car I asked about the status since my rental would run out after 30 days. They said they ordered or were sent the wrong part but the new one should arrive by the last day of my rental. It didnt so they said Id have to wait past when I had my insurance rental. I dropped off the rental and asked them to provide me with a loaner vehicle. They refused at to first. They then gave me a date for when the repairs would be complete. I drove there expecting to get my car and return the loaner but was called into the office (where no one except the receptionist was wearing a mask) only to be told that the person attaching the last part broke it and they had to order another. No one called to tell me not to come. I then asked if I could come the next morning to pick up the vehicle and they said a staff member would be out so come in two days. Finally I went to get my car 45 DAYS after I dropped it off for a 1-2 week repair. I expected to have some sort of discount or something to try and make up for the inconvenience and waste of time but nope, even after asking. There wasnt anyone there to review the repairs with me and when I sat in my car I had to reattach part of the seatbelt myself which was on the floor. I will never go back and would drive to another city rather than return here. Why isnt there an automatic tracking system that updates customers as they vehicle is repaired? Why did I have to call for updates? Why dont they have reliable vendors?

Brandon was very helpful and explanatory in the whole process. He made this process a lot easier, considering theres so many different pieces with different companies.

John did absolutely great. The work was done perfect. I had no surprises happen because they were upfront and honest with everything that could come up. I was very surprised to see they detailed my car it was cleaner than when I bought it.

Had a manufacturer recall, took my vehicle in, got it serviced that day. Excellent, customer service.

Customer service center very nice and helpful

Painting 👎👎👎 managers👎👎👎