Car delayed multiple times. Large scratches put into adjoining body work. Seals/weather striping layed in place but not secured properly. Car reeks of paint. Dust everywhere. Cupholder broken. Good front office staff but extremely poor service otherwise. I will actively push customers away from your business.

My van had body work done at Gerber Collision & Glass Repair at the Lake Street location in Aurora. My van was hit in the rear by a snowplow which broke a taillight and dented the back panel. Replacing the panel would have been too costly for the value of my vehicle. Mr Evans, the owner of this location, explained our options, gave us his expert opinion and helped us decide which direction to proceed within our budget. We were very happy with the frequent communication from Mr Evans to give updates on the progress. We were kept in the loop of everything being done. We were happy with the final product. I feel that Mr Evans went above and beyond to make sure we were happy with the work. You can tell Mr Evans takes pride in his business and wants the customer to be satisfied with the service they receive from his shop. I would highly recommend this location to friends and family.

I had my fender and door replaced by Gerber collision and glass on 1313 n lake street, Aurora, Illinois, 60506 in dec 2020 and they stated that there is a lifetime warranty on the repair. The fender flare was removed and installed when the fender and door was replaced. This week the fender flare fell off while I was driving. Today an agent at the branch inspected my vehicle and refused to do a warranty repair because he stated that in the pictures when the car left everything looked ok. My argument was that it should never have fallen off it they fitted the fender flare correctly. I would like the fender flare to be correctly installed and the lifetime warranty to be honored. He stood there and didn’t even look at the system for a quote and told me that the repair cost would be $649. A figure out of his head. All my other fender flares are attached except the one that was removed and installed by Gerber in December . He accused me of the vehicle being in an accident recently which is not true. The front was in this condition and the fender flare should not have fallen off while I was driving if Gerber did proper quality work.

Alex was so inventive, figuring out how to reduce the cost of a front corner dent on my car. Alex made my day!!!

Great work but they were too busy to provide me updates.

I had a great experience with Gerber Collision & Glass on Lake St in Aurora. They did a professional job repairing my vehicle and went above and beyond to make sure I was 100% satisfied with their service. I would recommend them if your looking for good quality.

Had my first bumper incident, very small, but was super anxious about the whole process of getting it fixed. Made my app, came in a little early and was taken care of right away by the kind front desk lady. Informed her this was my first time so I did not know the process. Then the GM Rick came out to assist me and was extremely understanding and helped me through the whole thing!! Definitely recommend.

Excellent car service. From ordering parts til the completion of service Rick and Michelle kept me updated with status of my car in timely manner. I will highly recommend my family and friends to do business with them.

This place is amazing. So friendly so professional, they had my car look brand new. Thank again for bringing my car back to its super start status. I will be telling everyone about this place. You guys rock!!!!

In 3 years, We have had the unfortunate luck to have been involved in 4 car accidents (1 of those resulting in a total loss), a side swipe while I was parked in the street, and a suspension collapse while driving causing massive damage to our front end and another vehicle. Fortunately we were not at fault for anything but the suspension collapse.All of these incidents we have used Gerber Collision and Glass on N Lake Street. They made each daunting experience seem a bit easier. They are thorough and answer questions you didnt think to ask. They are friendly and professional and make you feel like family. They are quick to get accurate estimates out, they handle everything with the insurance companies without issues, and they keep you updated every step of the way.They really care about their clients.

Berry friendly and and they did a great job on my car look amassing they keep me up to date all the time

Kevin was very helpful. He went above and beyond into helping me. Thanks

This place really is amazing ! I couldn’t have asked for a better company to take care of my car . It was wonderful from start to finish . Rick and Michelle were very extremely kind . Rick was awesome and always kept me updated on the repair process every step of the way. Which does not happen very often in other places . My family and I know where to take our cars from now on if they are ever in need of service . Highly recommend this place !!!!

These guys are great! Rick Evans got us in sooner than I thought possible and did an amazing job on our van. They cleaned it inside and out before pick up. Additionally, they even sifted through the trash to find an item in a paper bag I had left in the vehicle which was mistaken to be trash. Totally my fault for leaving it there! We called them after pick up and they searched the trash and found the item. These guys go above and beyond! Excellent work. Very friendly. We will definitely return to them with any body work in the future.

Great service great comunicación from the staffI totally recommendGrate job in my carRick evans Greta comunicaciónThey té me to let me know about the progress in my car also call meGreat service. Sincerely peter

Very customer friendly and professional.

Rick and Briant were professional and eased my worries during a hard time

I brought my Altima into your store expecting to have to pay for the repair that Aurora Nissan Dealer told me was necessary. To my great surprise you guys were able to fix it while I waited AWESOME!I live close by, but was never in your store until now. I found you guys to be very honest and very helpful!Im grateful for what you guys did, you saved me around $510.00. I would recommend these guys.

My car looks good as new after they did repairs.

I brought in my Mitsubishi because I wanted a second opinion on the estimate that was given to my by the insurance agency. Gerber was very professional and transparent throughout the whole process. The car was fixed really quickly and it looks back to factory spec; Im not saying I took a feeler gauge to all the panel gaps, but it looks good.Anyway I have to do this, Gerber Collision and Glass is highly wreck amended

The manager at Gerber Rick Evans was awesome, I had a very pleasant experience with him and his crew.. Way to go Gerber thank you!

Unfortunately, I have had reason to visit this establishment! Two wrecked cars...In both cases, going here made the experience much more manageable and actually pleasant, under the circumstances.Every person with whom I spoke and/or interacted was friendly, caring, professional and infinitely helpful.I recommend them to anyone needing body work or glass repair on their autos.

I brought in my 2020 Hyundai Kona after a minor crash & staff was super friendly! They fixed my car within a day only; all while keeping me updated on the process. I absolutely reccommend this shop.

We had prompt and excellent, courteous service with a windshield replacement. Thank you, Rene!

Ray was awesome! Took care of my Tundra from beginning to end with a professionalism not seen much anymore. Greatly appreciated!

Loved the experience we had at Gerber this past month. Very nice and courteous people to deal with, and they did beautiful work on our car. Would highly recommend Gerber to anyone.

Great service!

I would like to commend Gerber Collision & Glass in Aurora for their professionalism, outstanding customer service, quality of work and thank the staff for providing the most up-to-date information regarding the status of my vehicle each time I called. I really appreciated this during a difficult time!Thank you!

I brought my car here to this location on lake st and they try to get extra money out of me saying that my power window will not working because of the motor in the door and if i would like it fix. i said no when i pick up the car the window is working fine it is very said they squeeze few thousands out of the insurance company and wanted to juice me for 500.00 more be care full go somewhere else

Great work on a hood dent and replacement windshield from road damage. Windshield was replaced with a PGW part and has had no leaks or wind noise. The windshield optics are as good as the original. The hood dent was repaired professionally and came out of the shop looking like new. Staff at Gerber worked well with my insurance company. They arranged for a loaner car with a local car rental company that picks up and drops off from their location. Thanks to Mayra Salinas and all the staff at Gerber Aurora for taking care of the details and making my repair as painless as possible.

Very friendly and knowledgeable staff. Would recommend them to anyone looking for a body shop.

Awful customer service from a slim Caucasian guy whose office is right by the entrance.

Rick evens is awesome

Great service excellent work

They not only fixed all the damages with in 3 business days but this location went above and beyond by detailing my car inside & out. Also they made all the arrangements for the rental. Which defiantly saved me some time and a headache.

Took 2-1/2 days to change a wheel and replace my sideview mirror. Charged me for an alignment that was never done. I will never take my car to Gerber again.

Clean, courteous, and they explained the whole process

Very unpleasant place and I will never bring my car there.

Prompt, professional, and great service!

GREAT JOB Rick Evans!!!!!!

Slow

Super bad service, I would never recommend it.