It was A very pleasant experience. I was anxious going in but felt comfortable immediately. The agent got right with us and all the stress of having to get a new phone faded away. He was very informative and answered all my questions.I left feeling good.

Visited the store last week. Although I didn’t purchase a plan because Verizon couldn’t match or beat my current provider... I do want to say the customer service and experience went well. I feel like Shirley was very kind and knowledgeable she did try her best to get us a plan through Verizon but prices were out of her control. I feel like she deserves a little shout out for going above and beyond for my husband and I. I will be back when we can afford more in our budget for a phone and phone service.

I went in the store to pay my bill, Shirley greeted me at the door and helped me with everything I needed and showed me I could save money by upgrading my phone!! A tall gentleman by the name of John I believe transferred all of my information very quickly. The whole transaction took less than an hour and I am very pleased. I highly recommend this store!!!

Eric borders was very kind and such a hard working young gentlemen. He definitely deserves a raise

We went into the store asking about switching over from our current provider. The salesman worked with us and told us what our monthly bill would be but never specified what we would need upfront. He went through and got all of our phones changed over and set up our bill was over $1000. I understand some of that was accessories we got for our phones but that’s crazy. I wish he would have been upfront in the beginning and told us how much out of pocket we were going to have to pay before setting up our phones. We got charged a $35 set up fee for each phone and we got 3 watches and there was a setup fee for $35 and he did nothing to set the watches up. I believe good customer service is to let the customers know what is expected before going through with the transaction. When he got to the total and it popped up on the screen he quickly got up and walked away. Then came back after the sticker shock. Luckily we had a credit card we were able to put this on. If not he would have been giving us our old phones back which is what we should have told him to do. Now when our first bill comes we already paid a set up fee next we will be paying an activation fee. If anyone ask me I will make sure to tell them all the extra fees to expect when switching service to Verizon. I learned a valuable lesson. :(

I went to the Auburndale store to help my wife get a replacement phone for aged iPhone 7. We worked with John Nickell who was great. My wifes phone was about 7 years old and was being difficult to switch everything over to the new iPhone 12. He was very patient and was very friendly. I would highly recommend him

I had a great experience, working with Mickael. It was a very good first impression of Verizon for me. Ive never experienced customer service as professional as this. Im looking forward to coming to Verizon and I will refer my friends as well.

I was here in December and purchased 2 iPhone 12 Pro Max’s. I only purchased the second one because the salesman; Jason Merchant, said they were buy one get one free at the time. He informed me that the first bill would be a little higher but that the second device was free. It was not free. It was on my second bill and showed a device payment the same as the first. I tried contacting Jason to figure out what was going on with my bill, but he ignores all calls and text. I would not recommend buying a phone from this place, they are just salesmen trying to make as much money as possible and they do not care about your bill.

Walked in wanting to switch from AT&T to Verizon. Sherly Rodriguez made the transfer easier than expected. Her patience and knowledge helped us find the right plan to fit our budget and needs.We highly recommend her.

Adam was super great! Came in to transfer my number to my fiancé’s plan and Adam made the switch very quick and easy. I recommended this sales specialist 100%.

Mickael Hernandez was very pleasant highly efficient, detailed oriented, very professional sales associate. Extremely personable likable and customer satisfaction oriented. Highly recommended

Dez From The Auburndale Location Is Patient, Professional & Personable!! Made my experience of purchasing my own phone and own plan for the first time very easy and convenient! 10/10 employee!!

Chris Jacobs from Verizon store in the Auburndale office is patient, amazing and very professional! I recommend him to everyone.

Matthew B was very helpful to us in purchasing our new phones. He knows his products well and he was very patient in explaining our costs, setting up the phones for us, and how the phones worked. He even gave us his direct number in case we had any questions. I would definitely recommend him!!

Went to upgrade my husbands phone. Was told our bill would be cheaper if we upgraded both phones. Cool. Lady had a number written down and when I questioned what it was, she said it was the payoff for my phone. I asked when that was due and was told it was due that day. I declined having my phone upgraded and was told that I couldn’t back out because the “payoff” had already been submitted. I was furious. Why payoff without confirming the price first!?!? Then we get home and my husbands phone wasn’t even activated. We had to call Verizon itself the next day to get things straightened out with the phone.

The people there were great to work with. I put my 86 year old mother-in-law on our plan. Chris made sure she was well taken care of. I really appreciate his efforts.

Mickael he was wonderful in assisting me in everything I needed!! I have called support many times and mickael helped me to a T with courtesy and professional acceptance! You need more people like him!! He needs a 100%

This store is a joke! Julieo is a liar. He told me the phones I purchased were on promotion and going to be cents on the dollar per month. Come to find out they are 28.66 per month each! I have tried to call and speak to the manager “Adam” who is never available! I’ve called 4 days in a row still waiting for a call back! Complete liars here!! Beware!!

Great service and friendly employees! Definitely recommend t mobile to any friends. Thanks again for the quick and friendly service!😉

A bit late but the review is PERFECT TO SHERILL She is the best of the best THANKS 🙏 SO MUCH FOR ALL UR HELP SHE SHOULD BE A BOSS 🙏👍💪🏼

Jason is friendly and well versed in his understanding of not only the plans, and phones; he does an outstanding job providing a custom tailored deal that suits your usage habits. He patiently talked through several scenarios with us to ensure we were comfortable with the long term goals of our purchase.

Mr Hernandez was very helpful in showing us how to use are new purchases also it was pleasure working with him.

Jon was amazing and drove to two different stores to get the phones we wanted so we could be taken care of on our son’s birthday. He went above and beyond and got us set up with the best deals and worked hard to make sure we didn’t lose anything in the transfer of our phones and accounts from AT&T. Very pleased and will recommend!

Our sales person was very helpful and knowledgeable. Very painless experience in upgrading my wifes and my phones.

Shirley greeted us and made us feel welcome as soon as we walked in. The store was clean, and she was very professional and organized,answering all our questions efficiently. I will return .

Theyre friendly and helpful thanks you for your help...

The sales person took time to give me technical support. She rosolved my problem.

Matthew Blanchard is my sales rep. I had an S7 and needed to get a new phone. I tried a phone and was not pleased so I text Matthew and asked if I could look at other options. He said Of Course. Today I met with Matthew and looked at the Samsung and he suggested LG also. I went with the LG and I Love It!!! Matthew was very helpful and really knows how to help customers find the best phone to fit our needs. He will be my phone sales rep for life!!! Thank You Matthew!!!! Michelle Barnett.

First of all I wanted to express how impressed I was with the store cleanliness at this store they are working hard to keep their store sanitized and clean during this pandemic. I worked with Matthew B, and he was fantastic I got a new phone and new tablet and I love them both highly recommend this store and Matthew!

Zack was amazing!! He was super helpful going over all our options and answering all our questions. He was very friendly and polite. I highly recommend going in and having him help you!

I have had many bad experiences with cell phone stores but this time it was very different. In a positive way. I walked in knowing exactly what I needed/wanted and my man Julio took great care of me. I had damaged my iPhone in a pool over the weekend and I had insurance on my plan. However I was also nearly due for an upgrade. I explained all this to Julio and he did not hesitate. He didnt try to upset me on BS I didnt need. It was quick and painless. Id rate Julio 10/10 stars if I could. Thanks, Dan

Great place everybody come to this place John is so great in all the other ramps are great I recommend going to rossen do not go to T-Mobile are Sprint R boost our metro

They will smile you,but put additional charges on your credit card . They will only promice to investigate why you were, stripped off your money, but do nothing, because they will not investigate against themselves . They just give empty promises and keep procrastinating. You cant even talk to the manager,they do not have one.Never deal with aprivate Verizon shop, you can not trust them, its a team from hell. You will lose money and peace dealing with them.

Jason T at the store did a great job of finding what we needed within our price range. We did not have to wait and were very satisfied with the friendly service. Sure beats the other store we used in the past! We are customers for keeps!

All employees wore masks and practiced social distancing as well as keeping the store coean, Matthew was my rep and helped me get my new phone. Very good service

Jason T and Jason 2 were very helpful while we replaced my son’s old phone. They were patient while we tried to decide. They were thorough when telling us about specials. Once we decided, they were very efficient with the paperwork. Thank you!

Today, I stopped in the Auburndale Verizon location needing to add 4 new lines to my business account, and Jason T. Was the that greeted me and assisted me with the entire process. I will start coming to this store now, since they make you feel like family here and don’t just treat like a number, like some of the other Verizon stores I’ve been to. Thank you, for making my overall experience, being my very best at any Verizon store.Luis Albino

Usually has a decent selection of phones and accessories. (Chargers, cases, and what not) Only held back on the last star because almost every time Im there I feel like theyre trying to push me into buying a LOT more than I went in looking for.

Everyone was very helpful in there got me going again awesome service

WARNING! This is NOT a Corporate Verizon Store. I have had multiple experiences with them trying to scam me. They will lie to you, mislead you and do whatever they can to get the sale. I had to spend an hour on the phone with Verizons fraud department to fix an unauthorized port they did to my elderly moms phone. When she wouldnt give in to their pressure tactics they chose to mess her account up which took time to fix. Not my first negative experience with them. Previously they lied to me about my Verizon Business Rep. They tried to con me into using them instead by saying Verizon did away with the business rep system. STAY AWAY FORM THIS STORE AND DEAL WITH CORPORATE STORES ONLY.

We had a great experience with Jason Thompson at the Verizon store. Buying new phone and resetting up the old phone for a family member and he walked us through the process! Jason really knows his job very well and made things very easy for us.

I had purchased my husbands phone here. I had good service so I came back. Jason T. helped and went over the phones I was interested in. I went home and thought about it. Decided to come back and get one of the phones. Jason T. was very helpful and I will come back in the future.

Kimberly was fantastic in guiding me through what my needs were.. Very personable and her knowledge showed in my experience today.. I would definitely recommend her to my friends and family.. Im glad I stopped in today... She made it easy for me!!

My son and I needed new phones. We had the pleasure of having a wonderful young lady named Carly. Carly was a pleasant and very knowledgeable sales representative. Her personality was endearing and comforting throughout the process. I will definitely go back to Verizon and wait for Carly. Plus I love my new phones!

Employees were working hard to keep store clean and Matthew was very helpful

I stopped in at the Verizon store off of 98 today to see about changing my phone out I had an LG 7 that I just had nothing but problems with since since I got it dealt with Jason Thompson and he was very very helpful and getting me back onto a Motorola that I love and helping me get the hum hooked up to my van as well I have really enjoyed dealing with him and hope to have no further troubles but I appreciate you having people working for you that were as nice and friendly as he was in helpful today thank you

I love Verizon. I have been a customer for 30 years or so. There is no problem they havent fixed. So you know if I am still there, one of the reasons is the customer service. I would rather pay a little more and get customer service that goes above and beyond. My son owns his own business and used one of the cheaper carriers. He took his girls to Georgia to look at a job. Well they got lost. He could not get a signal for GPS. He ask my granddaughter to let him see if he can get a signal for GPS on her phone and he did. (granddaughters have Verizon with me). Now he is a happy Verizon customer. If only he would have listened to his mother. lol

I thought this was an actual Verizon but it was not. The representative did not properly transfer my contacts so I lost a majority of them. Then he charged me 70 dollars in fees to transfer phone information without telling me he was charging it. I had to call and get a refund. On the bright side it wasnt difficult to get a refund and they are very polite, but if I could do it over I would have just gone to an actual legitimate Verizon store.

Store was very clean, and Matthew was very helpful getting my new phone and tablet

Went in for help with a phone I ordered on Verizon’s website. Joey D was very patient and helped me! He was sweet and even went as far as to show me how to use the new phone!! Love this store and the staff! Always friendly and helpful! ❤️Joy

I went to start a new account and buy a phone and it was very satisfactory. I worked with a woman by the name of Carly and she was extremely helpful with helping me out as I started everything. She explained everything to me and made sure I understood everything I was signing. She didnt take advantage of me being only 18, she was very nice and I appreciate her help so much. Definitely recommend this store.

The always solve my phone problems, sometimes it gets pricy but it is always the best way for me to work out the difficulty in the long run.

Very Professional. Team Members were well trained and didnt need to ask for a manager every 30 seconds like the sprint store. The store was clean and peaceful... not loud music blaring. I dealt with Trevor. He patiently explained on paper, in detail the things that the online Verizon rep was totally confusing me on. Perhaps the fact that impressed me most was that he didnt have my phones available for sale.. the 2 in the store were held for a customer.. Now he couldve sold me those phones and just told that other customer they werent in yet... but his integrity was to say that they needed to go to the customer that ordered them. Mine will be in on Tuesday; which means I will be there too, to changeover all my lines from Sprint to Verizon...Im saving nearly $800 a year moving from Sprint. Can you hear that now?

This is NOT a corporate store. Would recommend going to the store in Winter Haven. New customer trying to bring my own phone which was unlocked. Salesperson (Ismari) had an attitude, lied and told me that Verizon is the only carrier that unlocks their phones. Told me to leave and contact my carrier to unlock phone. My phone was NEVER locked to begin with. Sorry, but my former carrier, Republic Wireless, also does NOT lock phones. She tried inserting a SIM card, but stated that it did not work. Went to Winter Haven store and they confirmed it was UNLOCKED. Inserted a SIM card and went into settings to reset and within 10 minutes it was working.

She was very helpful.

Came in to solve a phone problem and ended up purchasing two new iPhone 11’s. Wonderful experience with Jason Thompson and Jason Marchant. Love our new phones.

I was a AT&T customer for over 20 years and I wasnt even looking to change coverage.I visited this store just because it was new on the street.I was greeted by Josh L. who took the time to explain the advantages of switching to Verizon. He found the right plan and device that fit my needs. I ended up with a new phone and paid less monthly than I ever have with AT&T. Josh L. also followed up with me numerous times after my switch over.This level of customer service is second to none.I highly recommend Verizon service, this store and working with Josh L. you will not be disappointed.

Went to the store ..waited about 30 min..asked the 2 sales people how much longer on the wait..I was told we are closing now..What kind of service is that..?? Would have been nice if they gave me a heads up on the time frame...All for a quick fix on my mothers phone..She will be looking a new cell phone provider now...

I went to this store and was very impressed with the cleanliness and promptness of all the employees. They are the ultimate professionals. I was helped by Joe Sadosky and he was very thorough with all the pricing and promotions and I walked out with a new Motorola Z Force. They even gave me $200 towards the cost of my current phone! Will always come back!

I got my iPhone 6Plus S back in January of 2016. Miguel helped me, even though I had trouble finding the store, he waited for me until I got there to do my long awaited upgrade! Lol, hes a great worker and asset to Verizon and always helps me with my little iPhone issues. The store here is also a great store with great workers; my iPhone ended up needing a warranty replacement 5-6 months after I upgraded and the iPhone was in great condition. Because its been less than a year, Jamie offered to replace my screen protector for free for me because it couldnt be replaced or reused on another iPhone. Thats awesome customer service to keep my phone protected! Thanks everyone :)

The store is always very helpful. Ive been there on multiple occasions and have always been helped out promptly and professionally. This occasion Cole helped me get a new phone and set it up. Highly recommend this store to all.

Stopped by Verizon Store on US 92. Having issues with my LG5 phone. Not hooking up to Bluetooth correctly. Jason Thompson was able to set me up with a new LG7 phone. Very friendly, knowledgable and very patient. He was able to connect my phone to Bluetooth and Android Auto. Excellent salesperson.

I would recommend going to the Winter Haven Verizon store. This one is not a corporate store and it shows. I had a problem here with a contract that they said i signed but when corporate looked it up....it didnt match my signature. I went back to the store and asked a salesperson and was told that it is usual for them to not disclose everything even if asked just to make sales. I called the customer loyalty, the loyalty specialist called him and he then told her the same thing. she was so displeased that she hung up on him. She apologized for everything and told me not to ever use a store like this because Verizon has very little control. I really recommend going to Winter Haven because if there is a problem at least it will be easier to get fixed.

Jason T was very courteous, knowledgeable, and answered all our questions with ease. We enjoyed our experience very much

Lorenzo was amazing to work with. He really cared about making sure I was getting the devices I wanted and went above and beyond to help get what I needed. Thanks bud!

Matthew was a great sale person and seems to be customer service orientated. He is knowledgeable, friendly and professional. He went through all my new phone features and took his time to sent up my new motoz/Droid. I would send my friends and family to deal with Matthew when in the market for a phone.

Joe was great! Good sense of humor and helped me and my mom setup our new phone plans! Thanks and easy location too !

Adam was very good he said hello at the door and went over everything also gave me a phone lesson

Trevor Kuchaes has won me over! I have been a Verizon customer for over 7 years and have been skeptical at times for my choice. I break phones, dont check bills for charges, overspend data...a cell providers dream. I needed a new phone and not only did Trevor take his time getting me exactly what I wanted, he spent time going through my bill meticulously and saved me $40 a month!!! He THEN after picking out a phone I wanted and starting the process (I went from an android to an iPhone) he ACTUALLY offered to stop the process because he wanted to let me know I would have a $200 credit I wouldnt have known about!! I stayed with the iPhone but what an amazingly refreshing REAL testimony to customer service go see Trevor! He is a true client first account manager!

Tommy did a great job of getting me the devices I wanted and set up the screen protectors so did not have to. He was very polite and knowledgeable.

Employee named Miguel sold a phone and then when we tried to return and get a different phone he said he had to order it only to find out he never ordered it and they had it in stock. He is tries to make us keep a phone we dont want by stalling past the return date. Then when we tried to return it again today the account was locked by him (who is off) and they cant do anything without him unlocking. He is a shady person and a liar. I have contacted the Verizon company and if he does not return the phone tomorrow they will handle the problem.

I will say Cole helped me out greatly he did a fantastic job. He even got me the tablet as well. He was explained everything to me very well. Cole even sold my friend. Definitely will recommend to more people to go to Verizon.

My daughter and I were helped by two workers whose names were Joe and James, and they were extremely helpful in every way. They were patient and kind, exemplifying every quality an associate should have at Verizon.

Very helpful.

Jason marchant was very fun to work with and a super nice salesman he didnt push me into a deal i didnt want

AJ was very helpful with our recent upgrade. He went above and beyond helping me. He was super friendly and knowledgeable. Id recommend him to my friends and family as their salesman

AJ was very sweet and personable. He took great care of me and answered all my questions. I totally enjoyed our visit - and will be back. The store looked great! He was awesome!

I came in to the store the store was amazing nice and clean jason m greeted me at the door i felt like i got a red carpet experience i was having problems with my phone he went over a couple options with me and we came to the best option for me so i got a new phone that i love he took his time explaining everything and showing me how to use my new phone adam helped him transfer my stuff when i left he walked me oit as well and offered to connect my bluetooth best experiance i have ever had i rate this as a 10

Charlyn (Shay) Martinez has been handling my cellular service for YEARS. I have recommended her to everyone I know looking for new service/upgrades/changes with Verizon. She is AMAZING!

Very helpful! We love our new phones

Matthew helped me get my new phone and all the employees were keeping their stations clean

Store was clean and Matthew was a great help

Augustine was very professional and knowledgeable. I appreciate his guidance. Great service!

Matt provided us excellent service. After speaking with 3 representatives, he was the only one to help us completely. We are very happy

Very helpful,and respectful employees.got us a great deal at a great price.

Awesome customer service. Knowledgeable and very helpful staff.Austin was great and helped us with everything we needed.

Matt Hall is my go-to guy for anything regarding our cell phones. He is always willing to make an appointment to make sure he is available when its convenient for me. He is the reason Verizon is great!

Aj was incredible during our visit at the Verizon store. He was willing to help, very attentive, and got us out of there very quickly. I would definitely recommend him to everyone I know.

My initial experience wasnt great, but I went back and spoke with different associate named Carly she was very friendly and knowledgeable. I got the phone I wanted and I am very happy with it. I will definitely talk to her when I need help.

I came into the Verizon office in Auburndale FL. And talked with Chris and Sena. I want you to be advised that I received wonderful information and counseling on my LG v30 phone. I was extremely impressed with them.

Been a customer for 15 years, this was the first time that I can say it was a pleasure...Tomas was absolutely a polite, professional, patient and a pure pleasure to do business with...make sure you ask for him, you wont be sorry!

Very helpful friendly they got me upgraded phones and lowered my monthly bill will always go back to that Verizon store and highly recommend to all my family and friends.

Fast friendly service.

Our sales guy was Joey D and he was great. Friendly and very up front with all costs involved. He set up our phones for us since we are seniors it helped us a lot. Thanks Joey for all your help. Adrian thanks for your help on Dunday.

Lorenzo provided excellent customer service by taking the time to answer questions . He was also very knowledgeable about products and services offered.

AJ was a great help. Traveling in Florida and needed help he was very knowledgeable. Great personality. Highly recommended for promotion

Ismari was amazing!!!! I always dread having to go to the cell phone store, but she made it easy and pleasant and everything went as it was supposed to!!! We got GREAT deals and are COMPLETELY satisfied. Thank you, Ismari!

I worked with AJ and he was great. He explained everything to me and I was pleased with my experience. All of the guys were very friendly. I will recommend this store to anyone.

Ismari was very courteous and patient. Thorough in explanations of the plans available. Awesome experience.

Went there today and John Larson helped me out. He went above and beyond to help me with my phone. I will always go there to see John. Cole also is very helpful when hes there too.