Great service the young man was very helpful. Was able to get my daughter a good pair of shoes school.

Got 3 new pairs of shoes for my daughter. Went to pay and the girl reminded. E the sandals are BOGO. Thanks for saving me some money!!

Its fine. People are nice enough

I liked the experience because the ladies that worked there were really really nice!But I wish in the women section they had more options for big feet.. I have to go to men now.. instead of womens.. :/But otherwise the experience was fine.

Great assistance from the staff. They couldnt find the shoe I wanted but made every effort to find it.

Good service. Greeted at the door. Had a personal shopper to assist with the 4 pairs we purchased. Asked for a coupon and the cashier pulled out a 20% off card.

Not good train workers not GOOD COUSTOMER SERVICE

They never seem to have any good retro shoes Jordans

Im a black parson I was trying to shop this store, theres two white ledys fellow me around everywhere treat me like criminal I will never spend any money in this store again please be careful if your black parson dont go this store

Love famous footwear! This location has great Staff. We had a lady help us there that was super kind. I believe she was the manager. Super helpful! I love that she tried to help me save money by checking my points & making sure I was getting the best deals. This is the only place Ill shop for shoes.

Not the biggest selection but reasonably priced! Sign up for rewards!

No one is here to open the store!

I bought so many of my shoes here.

One star is too much for this store! Horrible customer services, follow me around because I have multiple bags but wont help me find a size in the mess of shoes but keep saying its almost time to close 20 minutes to 9pm. Ill stick to Federal Way store or Bonney Lake where they know how to treat their customers and actually help them instead of following them around peeking over boxes, treating us like criminals!

Excellent stop for foot related products.

They have a good variety of a adult shoes but its not cheap. Even socks are very expensive. And they dont have very big selection for kids especially young boys

The girl who works there is very helpful however there wasnt a lot of choice in the type of shoe I was looking for.

Heard they like to discriminate at this store will no longer be shopping here.

Employees were extremelyyy rude, and did not help me at all finding a shoe size In the mess

On Friday the 14th, my friend Nigeria and I, along with her 10 month old son, went into Famous Footwear. Before I proceeded to look for the shoes, I asked the manager if I could leave our bags (about 10 bags) behind the counter because they were too heavy to haul around the store. I asked the associate, whose name is Danielle, if they had any other sizes in the back as they did not have my husband’s shoe size. She told me no, so I found Nigeria in the women’s section and we then walked over towards the middle of the store and sat down to rest for a second and to tend to her son who was not feeling well from a cold. The store manager then walked over to us and started a conversation and I kinda got an unsettling vibe as if we were being watched or they were indirectly gesturing for us to leave. Her son was crying and obviously hungry, so I waited for Nigeria to finish tending to him so we could leave the store and go feed him. I stood up to get ready to leave and started walking towards the counter to collect all of our bags being that our bags were now left unattended because we left them behind the counter with the manager, who was now with us. I politely asked the manager if I could grab our bags from behind the counter, because I was ready to leave the store. As I started trying to close out the small talk, the manager spoke into her microphone saying that we were at the front and then spoke directly to us stating that she had to check our bags because the associate, Danielle, said that we had stolen a pair of shoes. The manager reluctantly checked our bags that were behind the counter the ENTIRE time we were in the store. Please keep in mind that I did not have a purse on me, only a wristlet wallet, and Nigeria had a mid size purse. I had a thin wind jacket with a tank top on that you could clearly see if anything was in there. Nigeria let her check the purse to show that there weren’t any shoes in there. We were wrongfully, and falsely accused of stealing, meanwhile no one else that was in the store with us was checked. At this point her son was hysterically crying, so Nigeria was forced to publicly breast feed him while our bags were being checked in the front of the store in front of everyone. After we were cleared of the false accusations, Danielle did not show her face, explained her reasoning behind her accusations, nor even made an attempt to apologize to us. This was honestly a humiliating and dehumanizing moment for both of us. And as much as I did not want to share this very hurtful moment with the public, I want to bring attention to this. Please share and repost to bring awareness to stop profiling and stereotyping groups of minorities.

Went in for a sale, and they didnt have the shoe I wanted in my size, so they said theyd get it for me at another store. Then they sent me an entirely different shoe and told me that Id either have to pay to ship it back, or drive all the way back to the store to exchange it.12 years Ive been getting all my shoes here, but never again.

On Friday the 14th, my friend Nigeria and I, along with her 10 month old son, went into Famous Footwear. Before I proceeded to look for the shoes, I asked the manager if I could leave our bags (about 10 bags) behind the counter because they were too heavy to haul around the store. I asked the associate, whose name is Danielle, if they had any other sizes in the back as they did not have my husband’s shoe size. She told me no, so I found Nigeria in the women’s section and we then walked over towards the middle of the store and sat down to rest for a second and to tend to her son who was not feeling well from a cold. The store manager then walked over to us and started a conversation and I kinda got an unsettling vibe as if we were being watched or they were indirectly gesturing for us to leave. Her son was crying and obviously hungry, so I waited for Nigeria to finish tending to him so we could leave the store and go feed him. I stood up to get ready to leave and started walking towards the counter to collect all of our bags being that our bags were now left unattended because we left them behind the counter with the manager, who was now with us. I politely asked the manager if I could grab our bags from behind the counter, because I was ready to leave the store. As I started trying to close out the small talk, the manager spoke into her microphone saying that we were at the front and then spoke directly to us stating that she had to check our bags because the associate, Danielle, said that we had stolen a pair of shoes. The manager reluctantly checked our bags that were behind the counter the ENTIRE time we were in the store. Please keep in mind that I did not have a purse on me, only a wristlet wallet, and Nigeria had a mid size purse. I had a thin wind jacket with a tank top on that you could clearly see if anything was in there. Nigeria let her check the purse to show that there weren’t any shoes in there. We were wrongfully, and falsely accused of stealing, meanwhile no one else that was in the store with us was checked. At this point her son was hysterically crying, so Nigeria was forced to publicly breast feed him while our bags were being checked in the front of the store in front of everyone. After we were cleared of the false accusations, Danielle did not show her face, explained her reasoning behind her accusations, nor even made an attempt to apologize to us. This was honestly a humiliating and dehumanizing moment for both of us. And as much as I did not want to share this very hurtful moment with the public, I want to bring attention to this. Please share and repost to bring awareness to stop profiling and stereotyping groups of minorities.

Not alot of employees around to help, but the ones that are there, they are very nice.

Good prices for the most part and good selection.

They had the shoes we wanted but it took awhile to find them because the shoes were all over the place

Everyone was really helpful and I had great service

Love my New Balance sneakers!!

You can always find something

Very good costumer service

Goood place to visit

Wonderful place to shop...

Employees discriminate. Dont shop here!

Shoes, I love shoes, shoes

Over-priced and slow service.

Customer service needs Improvement

Wide range of variety

Great

Too bad 😠😠