Top quality made in the USA products. Excellent customer service. Nancy and the engineers and production managers went above and beyond to help me with my restoration project. I highly recommend Auburn Gear!
Pull in thru the parking lot where the cars are located then go all the way to the back where it says shipping. Didnt really see where you could park overnight. Back into any door any take your paperwork in. Unloaded quick but they dont come out to get you have to go back in when u think theyre done.
Customer service is second to none at Auburn Gear.They not only have a great product but are friendly and truly appreciate their customers.I unfortunately had a part failure after 11+ months. I called them up. Spoke to Nancy and Justin. Told them my situation, they worked out a solution In no time.Thanks again for a great experience.
I just installed the ECTED MAX locker in my Dana 30. Took the Jeep to Hot Springs ORV Park in Arkansas and put it through its paces.... WHAT A LOCKER! It performs amazingly! The customer service by Justin was first class! As a veteran, I am very proud of the American made product!! Highly recommend!
Customer service was phenomenal, the kind that is sorely missing in todays world. I had issue with a product bought from a big name 2nd party seller of auto parts and they pretty much blew me off. I called Auburn on Sunday left a message with my issues Monday morning they emailed me a return shipping label to mail the part back I had a whole new unit sitting on my porch on Wednesday. I hadnt even shipped the old one back yet, and they sent me a new unit. Every email was promptly returned with clear information. I highly recommend them as a business also Ive used theyre products 5 times pryor and have never had issue with the parts. I will always be choosing Auburn gear for my axle needs. Thank you Nancy for the outstanding customer service youve earned a customer for life!
Absolutely love this company! The customer service is as top notch as their product! I wasnt sure exactly what I needed, but their guys talked me through all the technical information and helped me pick out a set of lockers that were exactly what I needed! They were shipped out the same day! I got my lockers 3 days later! To this day, I can still email Auburn Gear with questions and get a timely response! I highly recommend this company!
Found this company at the Keystone Big Show in Dallas, just kind of by chance, honestly. I spent quite a bit of time talking to the Auburn Gear rep, he was really helpful. Since then I have purchased some gears and have been nothing but thrilled with the service I have received.
I have an Auburn ECTED differential in a 4x4. It failed after not much use. About 5000-7000 km total with probably 20% of that off road. I phoned Auburn Gear to see if rebuilding it might be an avenue worth pursuing. The unit was new when I installed it but I had had it for a number of years on the shelf. During my conversation with Justin Smith ( National Sales & Aftermarket Product Manager ) he suggested that there had been a design flaw in the early production of this unit and that he would send me a complete new unit free of charge even though it was years out of warranty and I could not produce a sales receipt. Wow ! Within a couple of weeks a complete brand new Auburn ECTED diff for my Ford 8.8 appeared at my door. Wow ! Thats what I call customer service above and beyond ! I will be installing it soon and sending the problem one back to Auburn. Thanks again to Justin Smith and the Auburn Gear company for their commitment to customer satisfaction. I will definitely be using Auburn Gear components in future builds and recommending their products to friends ! 5 stars dont quite say it loud enough !
Bought a Ected Max locker. Its now a paper weight. Installed perfectly the locker wouldnt unlock. They said to continue driving it until it can properly break in it broke 2 teeth off the ring gear. The metal from that got in the locker and its junk. Wont lock the limited slip doesnt slip it hangs up so Im assuming the clutch pack is junk. The customer service wouldnt respond till a month after warranty. So then they tried getting me to use their scam D-REX program and pay $450 for a new unit. Horrible customer service and the product never worked correctly. Super disappointed.
Put an Auburn Gear locker in my Ford F-350 pickup and it worked excellently, far superior to the OEM unit!
Highest quality ring and pinions and locker combination for my offroading! Cant go wrong with their products!
Trying to install ETCED in Dana 50, ring gear flange offset is wrong. After several voice mails and finally speaking with someone at Auburn, was told I need a special shim that should have been in my kit but it WASNT!!! Trying to get the shim, was hung up on... called back and more voicemail. Never again will I buy Auburn...Eaton or Yukon only