I had a phenomenal experience with Rowe Auburn. From the first phone call confirming availability to the last signature the process was smooth, quick, and personable. My sales rep Amanda was nothing short of stellar; I’ll refer everyone I meet to her. Her smiles, kindness, and knowledge of the products inspired confidence in Rowe and in the process. I love my new Kia and thanks to the people I interacted with there, I’ll be back for servicing too!

I would never do business here again. Attempted to purchase a new key fob for my teenage sons Kia. Staff in service are rude and unruly. Overpriced parts, and very unhelpful. We decided to order the key anyway as they are the only dealer in the area. When the appointment came to get the new key and have the dealer program it (and we paid over $200 upfront) they did not have the key and could not help us. Frustrated, we asked for a refund. They refused to refund my money, and never responded to my credit card company regarding the dispute! Went to Charlies in Augusta. $5 dollar fix, 5 minutes, and great service. Never go to Rowe.

This dealership exceeded expectations. Jamie was super helpful, he listened to what we wanted and didnt push us towards anything else. We had been trying to find a car for weeks and could not get financed. Other dealers were pushing us to get back into a car that we didnt want. Jamie and the finance manager took care of all the hard work and never once made us feel bad for our not so great credit. I really had began to doubt getting the suv we wanted and they made it happen for us. Customers for life. Thank you guys!

Korey was great! The process was smooth and painless, and I got a great truck at a great price. I highly recommend Rowe, they have a great team there.

Honestly the worst service Ive ever experienced. Very poor communication. I called several times to check on the status of my car and was lucky to get a response. When I finally got ahold of someone I was told the car should be ready the next day but was not notified that it wasnt done until I called several times and texted an unhappy message. Then was informed it would be ready the next day and could get it then. I work a 9-5 job and live an hour away leaving me no way to get there before the service department closes. I was told I could pay my bill and pick up my car Saturday in the Quick Lane before 4pm. I had to pay for a ride to travel the hour to get there only to be told Id have to come back Monday to get my car. I ask to speak to a manager or anyone that may be able to help me as Ive made the arrangements to get my car and I cant leave without it. The Quick Lane employee was no help. I walked into the sales department where I explained what is going on and the manager there went to figure out what was happening. Somehow he was able to get my bill and keys and help me get my car but nobody else could🤔 So a big THANK YOU to Eric the sales Manager. I truly appreciate your efforts. Overall the experience has me not likely to return to Rowe Kia in Auburn. I understand all businesses are understaffed as I work in Healthcare and weve been understaffed for 2 years straight. There are other ways to communicate with customers. Simply having a secretary call me and tell me there has been a delay on my car would have been satisfactory for me.

Meghan was very knowledgeable and did her best to keep me in the loop and fully informed. She is a great asset to your team. The mechanics got my vehicle fixed and back on the road

Buying cars is such a chore, nobodys going to get a five from me. I dont think any earthly power can make it a five-star experience....Helpful, people knew the ropes, didnt do a lot of arm-twisting. I had a specific vehicle in mind, and a specific lease situation, and that was respected. I walked on another dealer earlier the same day who was only interested in playing games. My dealer rep -- Brian Kelsey -- was class all the way.Im there to lease a vehicle. Theyre there to make money. Everyone respected boundaries. Thats a good thing.

I just purchased a 2022 Kia Soul from Dan Merrill He did an amazing job offered us everything we needed got our financing just what we needed it in our payment what a great salesman thank you so much Dan We definitely will enjoy this vehicle

Yesterday, I went to Rowe Kia in Auburn and traded my Chevy Malibu for the 2021 Kia K5 and I absolutely love it! Not only that but I was helped by a wonderful salesman named Brian that made it all happen! He went above and beyond to make the purchase of the new vehicle hassle free and relaxing. Explained everything In detail and helped me understand everything from top to bottom. I would highly recommend anybody looking to get a new or used vehicle to check them out. They are amazing to say the least. Will most certainly be giving them my business in the future!

They had very good hospitality and answered all my questions I had. We told them what we wanted and we did not want to screw around, we drove almost 2 hours to go see one care and ended up buying a different one from them. All in all it was a great and pleasant experience. The gentleman who was working with us his name was Corey and he was fantastic if I texted him he got right back to me. Thank you for such a great experience.

Outstanding customer service, walked in and immediately found what I was looking for thanks to sales. I was in and out of the dealership with a new vehicle within an hour of being there! Very easy, no hassle.

I had a wonderful afternoon buying my first car from a dealership. The salesperson who greeted me in the parking lot was at my side through it all. His respectful but real demeanor and easy conversation without pitching a hard sale, inspired trust. Id had a very negative experience at another dealership prior to this one and was not looking forward to the process. Very glad I stopped at Rowe Kia Auburn, where I met Agazy and other good people. Thank you all.

Quick and easy process at Rowe Kia Auburn! Brian Kelsea was my salesman and helped guide me to finding the perfect car for me. Not only did he give me the full run down of the cars I was looking at, he also took the time to get to know me a little bit personally as well. I plan on continuing business with Rowe Kia Auburn in the years to come!

I chose the $84.95 service for my 2021 Kia Telluride purchased from them. My dissatisfaction was that any extra fees should be disclosed up front or the possibility of additional fees. Instead of pointing to the disclosure on the wall and saying“That’s why we post this sign.” Pretty sure I can’t see the sign over the phone when I call for an appointment. There was grease on my console where someone had leaned. It easily wiped off, but you asked!

Brought my soul in for a checkup before my vacation car ran fine but I wanted to be sure it was trip worthy. Told it needed minor repairs Was a day late and 200$ more than I was told. On my way home check engine light came on and car broke down (never had an issue with it before)Then I found out they didnt even complete 3 of the repairs I had been told would be done. Terrible. Terrible.Dont use this repair shop.Update: a week later and still no resolution to my vehicle. Everybody is real polite but my car is still not back to me. Was told they had to bring in a special mechanic to try and figure out the issue they caused. So far he hasnt been able to correct the problemAsked for a loaner and was told I couldnt leave the state.Now Im going to miss my vacation to see my family for first time since pandemic and all the money I spent on reservations is non refundableI regret the day I took my car to Rowe Kia Auburn and you will too if u go here

You get five stars Korey Cairo. You were very knowledgeable and have a bright future in sales. We enjoyed you honesty and professionalism with a little humor thrown in. Thanks again, love the SUV!

Service done to add mudguards and wheel locks to a vehicle I bought a week earlier. Service department rep was extremely nice, and set up the work order in a timely and efficient manner. Stated they would call me in waiting area when completed. Also offered a free car wash. All was completed in about an hour. Waiting room was clean and set up for socially distancing. Car ready in about an hour, and very clean. Completely satisfied with work completed.8/25/2021:. First scheduled maintenance completed today at Rowe Ford Hyundai Kia in Auburn, ME. Scheduled time was 3:00 pm, and my Telluride was taken in right away. Did complete check and all needed services performed as dictated by Kia standards. Waiting room was clean and able to social distance. Beverage and snacks supplied. Completely satisfied with service done and personnel. Scheduling another appointment to have special sill plates I ordered installed. Technician was not available this trip, but that is OK. I would rather wait then have someone not familiar with procedure perform the installation. Car returned clean as I had left it.

Great, knowledgeable staff, as well as a good selection of new and used vehicles. Willing to work with you to find the right vehicle for the right price. Also giving top dollar for trade in.

Had my Kia check up. The young man that helped us was very professional and courteous. There was no waiting time at all. He called when my car was ready at the time requested. They even gave my car a complimentary bath. Thank you for such Great Service 👍

The people of Rowe Kia in Auburn are very friendly. They explain the service and prices clearly. They let me know the results of the check ups and when the next service is due. Even the expected price so I can plan. I feel like my car and I are well cared for!

My experience with them went smoothly and my car was done in the timeframe they said. Pleasant employees. I have no complaints.

Fast and efficient service. Easy to do business with.

We had a great experience at Rowe Kia in Auburn. Brian Kelsea, our salesperson was the best!!

I was incredibly furious with my experience, because it never should’ve happened. There’s no reason for so much confusion in this age of technology and communication. I scheduled an available appoint online on the web site. The website said it was available, a 3pm appointment that same day. A human being called and confirmed the appointment, she said what I needed was NOT a quick service line appointment, but then had me hold to see if the regular service line could fit me in. She confirmed they COULD, she told me I was all set and needed to speak with Nick or Chris upon arrival and sent me a confirmation email. I took off from work early (lost money from my pocket), drove from Portland to Auburn to take this same day appointment. I arrived and they said, not only didn’t they have an appointment for me(!!!), that their mechanics leave at 4pm and there’s no way they can look at my car in that amount of time. I have so many things to say about all of this. But first and foremost why offer 3pm appointments if your mechanics leave at 4pm!? Do your call center folks KNOW this? Seriously, figure this out. It is unacceptable to not have an appointment for someone when it has been confirmed in at least two different ways. No one has time for that, but it’s also just incredibly unprofessional and would not allow me to trust anyone there with my car, if they can’t even successfully book appointments.

This is our 4th vehicle buying through Rowe and each experience is better than the last. Greg and Agazi went above and beyond, treated us like family, and were honest and sincere from start to finish. I can’t recommend them enough. Leah made the paperwork fast and efficient and had us out of there in a timely manner. Will always purchase our vehicles through this team.

I had a problem with my 2014 Kia Soul stalling when it slowed down, stopped, or was left to idle. No other repair place could tell what the problem was. Row Kia Auburn was the only place that was able to diagnose the problem and fix my vehicle. Now my car runs as good as new. No more stalling. They are very friendly and have outstanding service. It took a couple of times but they finally found out what causing the problem in my engine. If I ever have any more problems I will go back to them. I recommend them for all your car needs, especially if you have a Kia. I love my Kia and I want it to run as long as possible. Their service was worth every penny I paid.

Cory and Chris were very receptive to my needs, and hooked me up with the right vehicle. They were fair and honest throughout the transaction. Very happy with my new Sorrento!!!

Had a recall on wifes Sorento, car was done when they said it would be.

Very happy with them accommadating me, but very unhappy with what I was quoted and actually charged. Called to talk to service manger,left message. Called me back today and said there was a mistake on the billing. Re adjusted bill. Happy with this response. Thank you Jen

I am very happy and satisfied with the services I received at Rowe Kia Auburn for my 2021 Kia Telluride. Gary Goodman was courteous, professional and was able to get me the vehicle I wanted. I would highly recommend Rowe Kia Auburn!S. Manages, MD

Best customer service I can ask for!From the minute I got there, I was made to feel welcomed by the lady behind the desk. I was told it will take an hour, and was pleasantly surprised to get a text message in 40 minutes informing me that my car was ready. Since I have a Kia, they washed the car for me!Price compared to other places is very reasonable!I am a Rowe fan and will not buy or service my car else where!

Wonderful customer service! Went above and beyond to explain everything that was happening step by step! Overlly happy with all the different departments that I worked with!! Definitely would recommend if your in the market for buying a new vehicle!.

Very friendly and knowledgeable staff. The wait time to have my Kia Sorento checked was an awesome experience. Thanks so much Rowe Kia of Auburn.🙂

Best price that I found on my car! Quick response time on all my inquiries and very patient with my ability to pick up my new car !

Rowe Kia in Auburn made a great first impression. First time there, Nick at the desk communicated at every step, my car was serviced and returned as promised, and washed to boot! Highly recommend!

Quick. It helps to make an appointment but its not required. Fair price.

Amazing service!!! Thank you Jake Turner and Korey Caito!! Couldnt be happier with the vehicle!! Nothing but good things to say about these guys, they were wonderful every step of the way!! Answered every question with great knowledge and made it extremely easy for me to make a quick and very confident decision!! Will definitely go back to them in the future when its time for something new!!Thanks again guys, greatly appreciated!!

Daniel at Rowe Kia in Auburn was a huge help with purchasing my new vehicle. We got the payment we were looking for and drove the car home after a couple of hours. Recommendations were made based on my preferences. I would purchase another vehicle from here in the future.

This is my 18 year old daughters car. She received an oil change. They let us know what will be needed at the next service appointment and found a thin spot on the tire that will needs repair.We loved the simple idea of a car wash so that when we picked it up it looked great!!

Great customer service and working with Agazy was awesome. He is funny and charming with keen listening skills that helped finding the right vehicle easy.

Had a positive experience at Rowe Auburn and salesman Brian Kelsea.

Excellent professional service. Thank you Rowe Kia.

I called to set up an appointment, because we saw the vehicle we wanted on the website. I was connected to Dan. He helped us purchase the vehicle. He answered all our questions, even went out in a snow storm to video chat and show us the inside. Process was easy and quick. Thank you for our new vehicle it’s better then expected.

Great experience! Brought my 2020 Kia Soul for a recall and The works. As always greeted pleasantly. As I went to sit down I spilled my full coffee and Chris did not skip a beat grabbing a mop and bucket. No judgement. My car was ready within the two hour time frame promised. The car was washed and Chris went and pulled my car around to closet exit.

Dealt with Dan Merril,Great guy to deal with made the process very easy. Got us a great trade in for our car would definitely recommend him.

Everyone was so helpful and helped me find the perfect car......would highly recommend them. Keshia, Eric and Lea are the best !!!!

Fast, friendly service! Didn’t need my car back til 4:00. Was ready before noon! Free car wash too! 😁

Quick and courteous. I was taken care of with no issue, just like every experience at Rowe

We were extremely happy with our purchase of a 2019 Kia Sportage. The staff were very knowledgeable and professional. It was a stress free and comfortable process.

The service was great friendly and quick.

They gave me the best deal possible on a great SUV.. They worked very hard to make it happen! Everybody on their team is super nice and a pleasure to deal with.

Excellent service .The service manager went out of his way to help me with no cost.

I made a 9:00 appointment for an inspection sticker. When my husband arrived for his appointment, they told him the car would be ready in 1 1/2 hours! That takes 10 minutes! My appointment was at 9:00 and they didn’t even bring it in the shop until 10:00! That makes no sense to me

Good social distancing. Friendly staff. I did not get the discount I was promised. Different checkout person than the lady that waited on me at 7:30 AM on Friday. Showed her coupon on phone? And said she would honor it. Invoice was over &1,000, and discount was based on what you spent, Thanks!Jim Lysen 240-6785

Quality of work is good. A little more communication would have been nice. Very hard time getting a hold of the service writer. And especially getting call backs. Car was not brought into the shop to get looked at when they said it would and repair was not completed when they said it would be.

I was really pleased with my time spent here. I didnt have car salesmans all over me and being pushy. The man who helped me, Andrew Mokomobi, had a great attitude and was on top of it. When it came time to work on paperwork, the manager was not pushy with adding extra things onto the vehicle, he just explained what there was and let me decide without trying to influence me. As a first time car buyer, I feel like this has set the bar for any future purchases.

Personally struggle with mobility and the staff was exceptionally helpful, getting me out of and back into my car. Great team work!

Five stars best service thanks nick in service

After a rocky start, we had a very good buying experience thanks to Dan Edwards. Their whole team came together to make this deal work. We are very happy.

I dropped my car off at night to have the two front tires replaced. I Received a call the next morning to confirm what I wanted done. I received another call later that day, letting me know the tires had to be delivered to the shop. I was then informed that the warehouse was only delivering once a day. They arrived around noon the next day. They had my car ready to pick that afternoon.The staff I dealt with were very professional and kept me informed.

Got everything I asked for and couldn’t be happier. Easy, fast, and stress free!

Fine experience. Out in 1 hr. Friendly customer agents. Even offered a free car wash! Able to sit outside on a park bench to wait for vehicle to avoid masked waiting to room. Heavenly!

I hope I get results this time around. This is the second time I brought my Kia back.

Rowe Kia Service is wonderful. Everyone complied with COVID 19 guidelines, which is key to my going anyplace! Service was efficient, quick and very friendly. This is my first new car ever. I take good care if it and appreciate the care from Rowe.

I could not possibly say enough about Rowe Kia. I dealt with Chris Goulette who was amazing. He is pleasant, knowledgeable and prompt. My vehicle had a complex issue that he found where no one else could. Go see him. You wont be sorry.

Clearly not interested in making a deal. When you’re $1950 apart and you offer $1500 down and they won’t come up $500 on your trade. Won’t return to Rowe.

Excellent service, was quick and the work done was perfect!

Very good service and quickly settled the deal. I have been in line at Walmart longer than it took to buy a new vehicle. Very impressed. Brian Kelsea is very knowledgeable about the vehicles on the lot. I will buy here again.

Friendly people and great, fast service!

Phenomenal work! They’re service team always takes care of my vehicle. No hassle, flexible, and most importantly dependable. I’d give them 10 stars if I could.

I appreciated the courtesy and how they genuinely wanted to help. They did not try and provide services and products I did not need. I simply can not say enough as to how pleased I am with the employees and service.

Friendly staff and quick and thorough service. I’ll definitely be retuning there for all my servicing needs.

Very disappointed in the sales experience and communication from Rowe Auburn. When you are purchasing an expensive new vehicle, confidence in the integrity of the dealership is critically important. I have numerous personal vehicles and operate a fleet of service vehicles for my Maine-based company. I have had the opportunity to work with many dealers all across the State, and I would advise anyone to avoid Rowe Auburn.

Buying our daughters first car for college. Fantastic experience. Easy, friendly, efficient, no haggling, no BS - just the way car buying should work. We walked out of a different Kia dealership where we had a horrible experience, and right in here where working with Mike was a true pleasure. Thanks guys!

I have had my 2013 Kia Optima and I had a wheel baron replaced 3/6/2019 well that warranty ran out 12000 miles or a yr. They wouldnt cut me a break, beginning in April I reached out to get this fixed. I got it fixed at 776.00 for wheel baron, the rod, alignment, The Works, but 409 of that was labor! I really think they need to give warranty a little longer on parts. I also had the left wheel baron done 10/2019. So we will see how long they both hold up. Rowe Auburn are the ones that did it. I had to use Stimulus Check to pay for this! Im really not happy. Its not for customers to save money but what Rowe can make money.

Great deal, courteous staff!

I had the most best experience there with my salesman! got the New 2021 TELLURIDE

The whole experience of buying a car was the best weve ever had! Michael, our salesperson, was very nice, personable and helpful. Everyone was very nice. This is our 3rd time going to Rowe and would definitely recommend them to friends and family.

Friendly staff.

I had very grest service from Rowe Auburn and salesman Brian Kelsea, he was very helpful with any questions I had, and he was very careful to practice social distancing in this time of covid-19 covid-19 pandemic at no time was I uncomfortable, and I love my new KIA SPORTAGE.

Mike was such a joy to work with. He went out of his way to give us the best experience choosing our new car! So happy we decided to buy at Rowe. Would highly recommend working with Mike and the rest of the staff here. We drove up from South Portland and will definitely be back.

I took my car in for an inspection sticker and oilChange my car is 4years old with 25000 miles I was told it would need 447.00 dollars in work to get a sticker rear brakes and rotors .three months ago when I brought it in for a oil change they told me I needed rear brakes which I let them do . Now I’m not so sure they were needed . Anyway I left the dealership and took my car to another garage got my sticker with no problems at all.i went back to ford land and spoke with the manager .she offered me a brake service to clean up brake parts.first reaction was I don’t want anyone touching it.she assured me the mechanic she was going to have do it had 30 years experience so I agreed when he was finished he came to tell me he agreed that there was nothing wrong with my car. This could have cost me a lot ifeel I was getting scammed.

Entire staff at Rowe Auburn was super helpful and made the whole process quick and easy.

Quick and easy purchase of my new Telluride! Thank you!

Very good service

Im so happy to be part of KIA, and I want just say thank you for all provided services .

Nice people there. However on line advertised costsFor an oil change have small print which can find theCustomer with a higher bill. A positive change would be to make the small print terms part of the main message.Notice also that an on line appointment time is not for actual service but a “check in time”. Service may be much later.Went back much later and bought a Hyundai Kona EV. The dealership is large and diverse so you can negotiate well here.

Mike Gardner was very good and took the time to answer all our questions. It was a good experience and if all the positive responses I got from lots of people I researched with before making my decision prove to be true, I’m sure we will be very happy with our new Kia!

Great fast done right THANK YOU !!!!

I have had constant problems with my Kia that was bought from another dealer, the crew at Rowe has been a life saver! They have put up with my constant complaints and have made all of my interactions with them great and most of the time rather fun!! Chris and Chris are awesome they always take the time to really listen to my complaint even when it doesn’t make any sense... And the one and only time that I was disappointed in my vehicle repairs Jen and Leo worked to get in fixed and got me reimbursed for my tow!!!

Gary sold me my first car! He helped me and my dad get the best price possible, and put me into a car I am infinitely pleased with. Jim, the business manager, made the paper work portion of the deal very easy, and was very nice. Thank you to Gary, Jim, and Rowe Auburn for selling me my first car!

Brian Kelsea went above and beyond answering every possible question we had some of which were rather off the wall not to mention silly ridiculous. Normally buying a car is tendious, stressful, time consuming, and in some cases makes one never want to go through it again. That is absolutely NOT the case working with Brian, Rowes behind the scene Service Center, and Lea Smith Business Manager. The process was FANTASTIC! Whether youre looking for a new car (highly recommend the 2020 Kia Sportage EX 😍) or used go see Brian! Hell make the experience fast, enjoyable, and exciting! Thank you, Brian and Rowe Auburn. 👏👏

The entire process was very enjoyable. Andrea was great to work with. She made everything easy. The entire dealership was very professional and I would definitely buy from them again.

Quick and courteous attention and service, plus a complementary car wash; thank you!

I’m not happy at all with buying a 2021Kia Seltos. I’ve only driven the car about 200 miles and had it less than 2 weeks when the car will not recognize both keys. When calling Rowe Auburn, they tell me I have to call Kia Roadside Assistance to get the car towed to them so they can find out what is wrong. NOT HAPPY! They should have towed the vehicle themselves!

Always satisfied with the service I receive from Rowe Auburn. Thank you

Well I brought a Kia that roll and not I roll but I row and already its got a recall on the engine catches on fire and Ive been having trouble with mine havent even had a week yet thats sad so now I got to deal with that

They didn’t sanitize the car after Recent service. Not a big fan of service at Rowe bought a new car last year and can’t fix issues. Don’t recommend them

Excellent service and prompt!!! The best!!

I had a great experience with Rowe Kia. The technicians were great. Chris Goulette was very helpful with my tires and getting me the best deal and best tire for my Kia.