Worked with the sales staff on a new truck that was in transit. Very upfront and easy to work with. During the sales process I was made aware of the extended warranty and gap coverage (always add ons) but was not pushed. The sales process was easy and happy with the truck I got.

Larry is a fantastic sales person. Got me into exactly what I was looking for without me needing to be there for hours. Gave him my search criteria on the phone on Saturday and I drove away tonight with my new F150 hybrid.

Matt in Sales was fantastic to work with! He showed careful attention to my buying needs. The Sales and Finance managers were also very helpful and friendly. A great customer service experience all around! I highly recommend Bidleman Ford!

Very friendly. Everyone was extremely accessible. Wonderful overall experience

Everytime I need my car serviced, I drive 1/2 hr. To Bidleman because the service is always excellent. The staff is friendly, courteous and make me feel comfortable. Their prices are great too. I will always recommend Bidleman Ford.

Would never give them my business again!! Sold me 45 thousand dollar truck that needed a new computer chip and they couldnt even fix it,kept giving me excuses and tried to fix it twice and still couldn’t get it fixed !! Too busy on their cigarette breaks .never again!!

My salesman was knowledgeable and helpful. Credit manager Jedd is very good as well. They even upped my trade in value significantly! Would recommend to friends and family.

Salesman Matt was great to deal with. Would buy another truck through him again.

My husband and I typically see Larry who is beyond a fantastic salesman he consistently goes above and beyond to get us the best rates And to keep our payments within our budget and hasn’t steered us wrong on a vehicle yet ( between the both of us 5 or so vehicles). We consistently receive fair trade in value for our vehicles and the paperwork is always explained to us so we’re aware of what we have as far as warrantees, gap insurance and what not. Larry is fantastic and honest and he really won’t steer you wrong. we will continue to follow Larry and his car salesman endeavors. he makes a great asset to Bidleman Ford. The dealership is always clean the popcorn is Bitchin and we have no reason to not return when we’re ready for our next vehicle(s). Thank you for a great experience.

Mashed potato’s and gravy!!! This dealership is THE BEST dealership we’ve ever worked with! The General Manager Clayton Howard is the epitome of what a general manager of a dealership should be! He doesn’t just care about the numbers, he cares about the reputation of the dealership and the relationships with the customers. Don’t go anywhere else, get to Bidleman Ford as soon as you can!

Very pleased with my experience at this dealership. Did not feel pressured to buy, and once I committed to a vehicle they made the process easy. There was a slight holdup with my husband’s insurance company, which was not the dealer’s fault at all, and they were patient and made sure everything was done correctly. Would purchase a vehicle here again

Clay was great. Very helpful and polite. Would highly recommend anyone looking for a vehicle to stop in.

Good service and attention to detail. They took care of all my concerns quickly and professionally. Sales team was very helpful throughout the process.

The Service Department lead by Todd and Jadon is exceptional. Always willing to help a customer.On the mechanic side Mike is an outstanding mechanic and knows his cards.It is fantastic to experience the new Ford dealership under the cabal email direction of Mr.Bidelman.Keep up the customer satisfaction !!!!⭐️⭐️⭐️⭐️⭐️

Right on time with appointment. Associates were friendly and helpful. Answered questions thoroughly. Highly recommend.

Went to Bidleman Ford to have my Escape serviced. They were quick, courteous and very reasonably priced. Would definately recommend them for all your service needs.

Corey King was my salesmen. He was personal, professional, and a delight to work with. He cared about my concerns and listened to help me find the right vehicle. I highly recommend this dealership and him specifically!

Bidleman Ford was very professional and helped me in a timely manner. I am very happy with the service I received.

Great customer service! Very timely with scheduling appointments and A+ service

As always very nice and polite group of workers have always been fair to me

Super great experience at bidleman ford. No haggling just down to earth stright talk. Definitely would buy from them again.

Just a great turn around from the old Summit Store. They have a greeter now. The showroom looks great. Love the free snacks in the showroom and now a waiting area in service and showroom.Very nice new employees and the store manager Clayton came over to see if I needed anything while I waited for my oil change.I will be coming back for my next car here.

Sales negotiations were fair and reasonable. Staff were friendly and knowledgeable. I would recommend people give Bidleman Ford an opportunity to earn your business.

Great staff with attention to detail and customer business. I appreciate all that Corey King did when I purchased an F250 Platinum truck. Really enjoyed the experience and would recommend this dealership to anyone.

I just bought my first vehicle from Bidleman Ford and I am ecstatic with the service I received! Corey was extremely knowledgeable and helped me get a great deal on my new Bronco. I appreciate everyone’s help and I will definitely be buying from them in the future!

Very relaxing low pressure dealership. I am very happy with my purchase.

While shopping Carfax for a vehicle for our son, we came across a listing from Bidleman Ford. As it was after hours, I sent an email expressing our interest. I received a call from Darlene at 8:30 the next am. Darlene was extremely helpful, professional and friendly. She double checked to see that the car was still available to save me the 1 hour plus drive out. After confirming, we set up an appointment.Upon arrival, the car was out front waiting for a test drive. Larry Longworth was our salesman. Larry was friendly and not at all pushy. After the test drive, I sat with Larry to discuss a deal. Larry was also friendly and professional. Even with a shortage of used cars, Larry was able to shave a few dollars off the asking price. Upon pick up, the car was immaculately detailed and ready to drive off the lot. My son is thrilled with his new car and I am extremely impressed with Darlene, Larry and the whole Bidleman team. Thanks for a great experience!

In the past, my family and I have bought a total of about 10 cars from summit and each time we felt the shift it was taking. It got to the point where you couldn’t negotiate with them at all, the service department which I used to love was not as great as it once was and everything was over priced and not worth it. We all went elsewhere. Well, after hearing they were bought out by Bidleman we decided to try again. The customer service we received from Larry, Matt and Patrick was outstanding. They were all there to answer any questions we had and made sure we left with a payment we could afford. We went to just test drive so that I could go get the same car in Rochester for a better price but Larry made the deal even better for me to buy a car vs leasing one so of course we seized the opportunity. And to top that off, Todd is back in the service department and honestly I couldn’t be happier.

My first time in this store since Oct 2015. Its amazing now. The New Bidleman Ford looks so much better than the previous Summit Ford.The sales dept answered all my questions and took me on a tour of the new and improved facility.On the Way out I was introduced to the Store Director Clayton Howard. He gave my daughter a teddy bear and great snacks from their customer welcome table.Its great to see a store with old fashion values! WE have been to several dealerships over the years and never has any management person took the time to not only make sure I was satisfied- but also made sure my children had a great experience while we shopped.Bottom line we are picking up our New Bidlemanman Ford on Thursday!!!!!!Thank you to Mr Howard & Team.The Constable Family

I talked to Corey King about getting a ( new to me ) used car I took 2 different cars for a tested drive. And liked both of themCoreys I drove off the lot with a new car. I got a 2018 Ecosport Se.I will be sure to send anyone I know looking for a car to Bidlem Ford. And have them ask for Corey,.Thanks again Corey.

They gave a great service, really nice dealer.

No problems very polite and professional

What a wonderful experience with the Store Manager Clayton. I stopped in the New Bidleman Ford today just to see if I could turn in my lease next month due to I just relocated from Nevada to Auburn NY.I wasn’t sure if I was going to lease another Ford but after talking with Clayton he won me over to purchase another Ford Product.I will be back in April when my lease ends and I am definitely purchasing from Clayton.I’m so glad I stopped.Kathy G.Aka Pink Panther Collectables Inc.Auburn NY.

Amazing service! Amazing staff!

Asked for an oil change and look at the rear brakes on a 2000 edge with 20000 mi on it they got the vehicle in in about 10 min did the change and turned the rear rotors which takes a while, covered under warranty made a big difference, job done well thanks Bidleman ford mechanics.

Just a wonderful experience today. I got my son a preowned F150 with the help of Clayton Howard and Matt DiMarco the Finance guy . My son can finally get the truck he has been wanting for over a year.Plus the coffee and treats in the showroom are a great change !!!!!!Thanks Gentlemen. Five stars in my book !!!!Mary M. Auburn NY.

Good, friendly people. Worth your time to go there.

Excellent service and sales team

Prompt courteous scheduling appointment and prompt courteous service.

I had a good experience.

Always answered my call and called back with updates. The vehicle was exactly as described. Well done!

All staff and sales were very personable and helpful when completing paperwork and car prep, very happy with John Lunkenheimer as our sales repEd jacobs

I just bought an 05 Mercury Mountaineer and there are some parts you just cant find at the parts store or online. The parts clerk is very courteous and helpful. So far, every part Ive ordered has been in when they said it would be and they seem to be reasonably priced, even though Ford Motor Company feels the need to sell the hardware for parts separately.

Great people with a relaxed atmosphere and attitude.

Larry Longworth, excellent salesman

Very happy with the service department and Jeff St Germain. Very helpful, did a great job communicating and get the job done as quick as possible, especially when other dealers couldn’t.Thanks!

I cannot say enough how amazing this crew was. Jason and Jeff in service and all others that helped me were beyond pleasant!! I flushed my keys in the toilet.. funny story..but they got me back in order in no time. Thanks everyone!!!!

They r very good. I only waited half hour for inspection. Very friendly staff.

Brought my 2010 Fusion in for a recall air bag replacement. Chose Summit because it’s walking distance from work. Got the car back and the radio no longer worked, there was a warning light on the dash and one of the dash vents was out of alignment. Brought it back - they got the radio working, cleared the warning light and fixed the vent. A day or so later the accent lights stopped working. Brought it back again and was told “It must be something else (meaning not due to their work), make an appointment and we’ll take a look”. I didn’t make the appointment, feeling that I’d end up paying even if it was their fault. Winter came and I noticed that my driver side mirror heater wasn’t working. Never even considered bringing it back. The car had over 90,000 miles on it when I first brought it there and EVERYTHING WAS WORKING JUST FINE – until they got their hands on it. Won’t go back. Looking for a replacement for our other vehicle and they won’t even get a chance at a sale due to the poor quality of their service and workmanship.

Very pleasant people.

Very nice and friendly place

Everything so easy going no pressure to buy. John L walked us through everything and also said we had any questions to come back anytime. Always such a pleasure working with John L. We are so happy with our Ford Escort and to be back in a Ford again.

The buying process was quick, easy, & stress-free. All employees were friendly and informative. My 2021 Ford F150 was delivered to the dealership in the morning and I was driving off the lot with it before 5pm.

This dealership provided TERRIBLE service. There were extra charges for services not discussed or approved of and road hazard warranties on tires were not offered when purchased. The manager Jason and service advisor, Todd specifically, were completely unhelpful. We put our car in for a recall, four brand new tires, and a spare key (that required programming and having to be ordered and would arrive a few days later). Todd forgot to list the order to perform the recall work the first time we took our car in. It required a second appointment which meant more driving to and from this dealership when it was completely unnecessary, as well as additional time off of work. They did not call when the key arrived. We had to call them to check if it had arrived. I have never experienced such poor customer service and you can bet we will never be returning. I would advise spending your money at a different Ford dealership location. If you do decide to waste your money here, completely avoid Todd as your service advisor.UPDATE: I emailed the GM just a few minutes ago and we will see if he actually responds and intends to do anything about our unsatisfactory experience.UPDATE: There was no response to my email nor a solution provided. Which further supports my dissatisfaction with this dealership.

So far so good. Picked up our pretty Escape today. Will keep you posted when we need service. Thank you, Larry, you done good by us! XXX OOO

We have been customers of Bidleman Ford for several years. The Sales and service staff are a joy to work with. We always feel welcome and our concerns are always handled quickly and professionally. I highly recommend Bidleman Ford for great deals and excellent service.

Went in looking for a car under $10000, not to old, and low miles. Larry found one for me and within an hour we struck a deal I was very happy with. Great staff and easy to deal with. Ive been buying my cars here for the last 10 years.

Id like too say dont not buy a car from this place, there horrible. There a small dealership that isnt ran how there suppose too run. In and out concerns are not taking care of but swept under the rug.

Long Story: I bought a 2017 Ford Escape with 40,100 miles on it and on January 14 2020 I drove it home from The Used Car King - Cortland (about 20 minutes from where I live) I had to bring it to the service center the following week to have safe light (?) resin fill a small crack in the glass that was there before I bought it. I was told it would be taken care before I took it home but wasn’t- no big deal I wasn’t there long. Later that same week the check engine light came on and i called and brought it in. Over the next couple weeks I was in and out of the service center trying to figure out what was happening with a vehicle I just got. In the end it was sent to Summit Ford Lincoln for warranty work. Cortland Used Car King provided a rental during the time and they arranged the back and forth from Summit Ford. Summit Ford basically rebuilt my engine. Shortly after I got the vehicle back COVID-19 hit and everything shut down and I haven’t been driving my vehicle nearly as much as I was. So, last week- end of June 2020 I had driven the vehicle for almost 4,000 miles at this point and it was coming up to the time to change my oil since Summit Ford had done the work. On 6/23 my check engine light came on I called Cortland to find out that, that service center was closed until 2021 and I would have to bring it to the Sun Chevy (about an hour away from where I live) and due to COVID there would be no waiting area, only drop off, and only open M-F. No shuttle service and no rentals available. So being totally screwed I scheduled a drop off for the following Sunday to be looked at on Monday 6/29/2020 to look at the check engine light and change the oil. I checked the oil that evening when I got home and there was oil in my car. On Friday 6/26/2020 I was driving down the highway (check engine light still on- I had the code looked at and was told it was safe to drive until drop off on Sunday) While I was driving something started clicking in the engine I knew a rest area was coming up in a couple miles so I was going to pull into there- I slowed it down and made my way to the rest area all the while the clicking but I didn’t feel anything and nothing in the dash seemed off. Then as I got to the rest area my oil light started blinking and my RMPs dropped. Then an alert came in my dash that said auto engine shut off- I pulled over and opened my hood to find smoke and a small fire in my engine compartment. I got my 3 years old son and everything I could out of my car and stood back. After a little time I noticed the flames weren’t getting any bigger and I didn’t see a lot of smoke so I walked over and the fire had gotten smaller and I dumped a bottle of water in the fire and it went out. During the time 911 had been called and then when the fire was out I called triple A to tow the vehicle to Sun Chevy to be looked at on Monday as scheduled. I called Sun Chevy to provide an update and let them know a tow driver would be dropping it off. Today 7/1/2020- Over the last couple days I’ve talked to Sun Chevy and Cortland Used Car King (as well as Summit) to try and figure out what is best for my vehicle as it is believe the work is covered under warranty. I had to do a lot of in between calling and handling things for Sun Chevy that I didn’t have to do when Cortland Used Car King handled the service on it and I was informed that Sun Chevy didn’t have a tow service so it would be up to me to figure it out. After more phone calls Summit Ford said they would tow it but I MAY BE RESPONSIBLE for the cost if it isn’t warranty work covered. I have filed a claim with Progressive and it’s a work in progress. Summit Ford may not be able to look at my car for a week or more. So on the 14th of this month when my son celebrates his 4th birthday and I would be celebrating ONLY 6 months of having a new vehicle it will most likely be at Summit Ford still and I may not have an update yet. This has been such a nightmare🤦🏼‍♀️😡

They never answer the phone in the service department. They should be better about providing updates. Even the front desk quit answering 2 hours prior to closing time. Will I ever get my car back?!

Fantastic dealership with great people. I came to this dealership to look at the new Lincoln MKZ. Not only was everyone at the dealership extra friendly, they were also very knowledgeable about the car. This was my first time looking at buying a Lincoln and the sales people were able to answer all of my questions. While, they didnt have the exact car I wanted on the lot, they, specifically Larry, were able to find one and have it shipped here. Unlike some other car buying experiences, this one was wholly pleasant and easy. When I went to pick up the car, Larry took the time to walk me through all of the features and buttons on the car. Usually, I would try to try to learn the features of the car over the weekend. Larry saved me plenty of time with this car because it would have been a steep learning curve. I probably wouldnt have found some of its features for months on my own. Overall, I highly recommend this dealership.

I cant say enough good things about the service department at Summit Lincoln, their staff goes above and beyond to help me with any vehicle issues. They are friendly and personable and have always given me fair prices on any repairs. As a woman, its nice to know that I dont ever have to worry about getting taken advantage of. Highly recommended!

Great sales experience. Felt that sales person and finance was being up front and honest.

Fantastic service! Todd called me 3 times to tell me what needed to be done. I really appreciated that. Always friendly! Recommend to anyone. A friend of mine just bought a fusion because I recommended her to go there.

Took my explorer in for a oil change, state inspection and check engine light. They put it in at 9 am and called me at 11:23 theoil was32.80 the ins was 21. Roughy 1 hour they charged me for 2 hours labor. 218.00 it doesnt add up. I was told that the diagnostic was UP to 1 hour and the part install was 1/2 hour and 1/2 hour to road test. Still doesnt add up. Many a 1 & 1/2 labor charge but not 2. I felt ripped off

When your car has a problem they do not fix it they get your money and do not fix nothing

Worst dealership ever. We went there to try a few Fords and a Lincoln or two. We wanted to sit in them and asked which had the most comfortable seats with lumbar support on both sides, passenger/driver. First salesman said hed only been there three weeks and didnt know. Left us standing there. We thought he went to get someone or perhaps some keys to vehicles or some brochures. Nope. He disappeared. Gone. Finally another salesman asks if we need a salesman (code for Are you here to buy?) Yes, we say. Still no offer to sit in any cars. Tells us he doesnt like the Ford or Lincoln seats...he gets in one in the showroom but doesnt show us to any cars. Tells us maybe we can come back next week...are you kidding? The really sad thing besides the fact that we would have bought a car today if we could have found what we asked for. We were prepared to pay cash. We were serious buyers they turned away and acted like they didnt know or like their own product. Amazing.

We bought our daughter her first car. They were great! I would drive 45 minutes again.

Awesome service

Last summer my Air Conditioning System failed on my Ford Escape. I took it to Summit and they repaired it . The Service Mgr Todd informed that the repair was covered by the Dealership for 1 year parts and Labor. Failed again a couple of months later NO CHARGE! Last week it failed again and they are going to replace the compressor. I have a warranty so my only charge will be a $50 deductible.They had never replaced the compressor. These people fly straight and I highly recommend them to the public Good job and thank you to the service mgr Todd and the repair tech Jay

I was extremely happy with our salesman John Lunkenheimer. I was searching for a Ford Edge specifically, talked and met with tons of other ford dealers but was always given the run around. I emailed Summit and John gave me specific numbers and a quote. And those were the exact numbers and quote I was given when I went in to buy! It seemed so simple and easy! Because it was!He always emailed me back immediately if I had a question. He was extremely accommodating making time by coming in on his day off to meet me (as that was my only day off to come in). When I picked up the car he spent a long time hooking my phone up to the Sync and making sure I was comfortable using everything. Me and my husband were very pleased to work with him and would recommend him to everyone else! Thank you Summit and John, I love my new Ford Edge!!!

Great service

Great place to shop or buy.

The car that we got looked and drove really well. After one month anything that could go wrong did. Luckily we had free warranty on it for 2 months, but they are lieing to us on even fixing the car. I brought to a friend of mine that fixes car and prefer him much more.

This is the only Ford dealer within 50 miles whose service department would even attempt a simple BCM reprogram that is clearly diagrammed on Fords website. Now I go there regularly. They always get me in and out quickly, with a smile. I would highly recommend them if you drive a Ford.

Paul was the best salesman for us that you could ever find

Made an appointment with the service department 2 weeks plus in advance- dropped the vehicle of by 7am never looked at vehicle or called to say they were unable to do the work when we arrived at 3:30.The worst part is the no care attitude.

Excellent service. Im a small business person cant afford to have a vehicle out. One of my Ford vans was running terribly. Dropped it off one morning and they took it in immediately. Todd was fantastic. Called me about the problem that morning and had the van fixed by early afternoon. This type of service is so important to a business. Thanks Summit!

Took my car in for repair, garage tested it. Came back with a bill for $2500. WOW. Got a second opinion from another mechanic. Changed spark plugs, and fuel injector cleaner. Car runs fine NO issues. Friendly staff. BEWARE

We couldn’t have asked for a better buying experience!! The DiMarco’s gave us the red carpet...and I LOVE my new Ford F-150 Lariat Power Stroke. #askformatt

They all ways make sure is by the door,as i am hanidicaped. and they treat you so wonderful. the only thing that i could say, is that rest rooms are steep steps and i can not get up em, it would be nice!

Hospitality =0 customer service =0 . If they cant handle the work they shouldnt take it .

I have had the best experience at Summit. Over the course of the last few weeks they have worked with me to get to the bottom of all the issues I have been having with my vehicle. I wouldnt hesitate to take my vehicle back to them or recommend them to others.

Highly recommend this dealership . Excellent service.

My used vehicle is covered by a premium warranty that I paid for. I recently had an issue with my vehicle where I did not feel safe driving it. I called and explained the situation and they originally said they could not get my car in for 3 days. After speaking to a few people and finance manager about what my warranty covers and explaining the unsafe conditions of my vehicle they took my car that day and gave me a loaner. Miraculously they were able to fix my car in less than 24 hours. That was all okay and the woman on the phone and the finance manager were helpful. When they called to tell me my car was done they tried to sell me a plethora of additional services that I actually did not need which I find annoying. So well the service was good after complaining and taking one of their loaner cars which Im sure had something to do with why mine got fixed so quickly. I do not appreciate the attempt to try to sell me unnecessary things.

Great sales personal and warm atmosphere all around, Id definitely buy another car from there and would recommended the dealership to family and friends and anyone else who is in the market for a new or used car,,

Stopped in to look for car for our daughter, we had some trouble at another dealer ( sun auto ) so I was somewhat ready for problems, our sales lady Allyssa LaLonde made it enjoyable as car shopping can be .we found a great car at a decent price and everything went smooth. Thank you.

Service team was extremely helpful and always do a great job. Their hours are flexible and I was able to get my vehicle in for service right away. They are prompt and very knowledgable. Thank you again!

Criminals.They advertise used cars as new cars on their website.UPDATE: A total scam. So they reply to contact them and they will rectify this situation when I call, they say he is on vacation and he is just not here - more boilerplate BS from a bait and switch car dealership.Update 2: Three days after bringing the false advertising bate and switch to their attention, the used car is still on their website listed as NEW! They must believe people are morons.

We looked at buying a car from here. The salesman was very nice and showed us around. They had a very good selection of vehicles on the lot.

Amazing car dealership. Service and sales excellent. This is our second purchase from here in 4 months. Will buy from here again. Thank you!

I have bought my last 5 Fords here from John L. He is absolutely the nicest, most thorough and informative sales rep. I have ever dealt with.

Eh!

Bought a car here from out of state, everything seemed fine at first. But then going to get the service oil and tires done thinking we had bought the maintaince plan. Well our paper work says maintaince plan and theirs says warranty. Then they will try and tell you its the same thing. They will lie and trick you do not buy a car here.

This is the best dealership I have dealt with, We have a 2012 Lincoln MKS and the service department treats it like it is there own, they check everything and insure that everything is OK and recalls are addressed and any issues I have told them about are taken care of, This is truly the Lincoln Experience at its best, we bought the car new from them, and from then, and from that point on I have been sold on them, If your looking for a good buying or service experience visit Summit Ford Lincoln in Auburn, N.Y.

No, not a place to buy a car unless you want the typical high pressure nonsense!

Salesperson and other staff went above and beyond to accommodate our timeline and locate a vehicle with all the features we wanted.

These guys especially the new car sales manager are the best they really helped me out.

Service: Good.... customer lounge sucks big time.

Wouldnt let me finance my car at my local credit union. The interest rate was twice what my credit union offered. I went to my credit union on my own and refinanced it.