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Grease Monkey
202 15th St NE, Auburn, WA 98002, United States
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Grease Monkey
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Review №1

I came for an oil change this morning and I was out in less than an hour which is what I was hoping for! The older gentleman here was very personable and kind to me and even washed my windows while I waited my turn for an oil change. The other two guys that helped me were very personable and friendly. I was in a bad mood before coming here and I have to say they cheered me up! Was not expecting such a pleasant experience. Thanks for being so nice guys!

Pa
Review №2

Great service. Very detailed and not rushed like the other companies.

Ed
Review №3

After being turned down from other Professional establishments due to my car needing special oil I contacted this location and was immediately told to bring my vehicle in, as they would service it. No questions asked.The staff was friendly and quick. It helped that I was the only one there, but 15 minutes later, I was back on the road! Definitely recommend!

Al
Review №4

Very fast and professional store. The workers were helpful and Steven was straightforward with the whole process! They try to upsell you on certain things but what places don’t. Overall I will be coming back here for future service!

Ki
Review №5

They are always so helpful and friendly. Amazing customer service and theyre very fast and efficient. I feel like I can trust them and their advice. Ive never had an issue. 😊

cj
Review №6

Probably the most professional shop Ive been to. The consistency is top of the line! Be prepared to dodge a few up sales, but what auto anything doesnt do that? They also do military discount.. thanks Grease Monkeys!

CA
Review №7

I called in to make sure that they could do a transmission flush on the year and make of my car and they said they could when I arrived there they said they havent been trained to service my kind of transmission just to send me to another location that told me they do not service my type of transmission 😠😠😠

He
Review №8

They are fast, never had problems with them. only one time they did not reset my need oil changed light but when I went back they showed me how to reset it.

Ti
Review №9

Customer service was excellent. I came for an oil change. It was very quick and easy. I will be back, but not until the COVID regulations are over. They have you stay in your car, which was totally fine.But, they can’t complete a full service oil change because of the regulations, however Grease Monkey is still charging full price. 👎

Pa
Review №10

No wait. Quick professional service. Price was a bit high but not that bad. Oil change with high milage oil (+$20) and air filter ($20) was $102

Pa
Review №11

Excellent customer service in out in a flash

De
Review №12

After I sat in line and waited behind 2 customers and they were completely done they informed me that they dont take cash and Ill need to leave something important to me with them so I could go put money in my bank to pay for it. That wasnt an option that I could do at that time so instead I had to go buy a Visa debit card and run that. Which was more time and money wasted. According to the young man helping me they got robbed a couple days ago so couldnt take cash. I understand that but they should have had something posted or at least told me prior to doing the job. And when I asked if I could speak to the manager he wouldnt even come out. Very unprofessional.

Ja
Review №13

Way over priced for a quick lube joint. I could have gone to the dealership for less than what you charge and the supposed 16 point check is a joke. They didn’t do anything other than the oil change and I had a low tire pressure warning on and no one even checked. I can put air in my tire but for $90 I would expect them to check something as simple as tire pressure when it throws a big warning on the console.

ch
Review №14

Service is always worth whatever wait their never is, time efficient, Trust worthy. And if you pay attention youll learn something.

Li
Review №15

Service was really great. They were kind and very accurate on what needed to be worked. They also made sure we understood everything that was happening. I would absolutely recommend this place to others.

T
Review №16

Fair prices and fast quality service.

Te
Review №17

These guys were great. Very professional and a sense of humor. They were quick and knowledgable. The price was fair. They just do drive ups. Which work out great for us. I highly recommend this Grease Monkey and this group of guys. Thanks guys.

Wa
Review №18

Quick and efficient. The team was very friendly and easy to work with.

Ja
Review №19

Everyone seems knowledgeable and they dont try to get you for more than you need. They will make suggestions and its up to you to accept them or not. If you say no, they wont push you to do it, but they will make you aware of the reason for the suggestion and the possible outcome if the work is not completed.

Ad
Review №20

My experience was great. I love these guys. They are good with my car and my van from before.

Le
Review №21

Thank you Gary and Daryl for taking care of my car, oil and breaks, quickly and keeping me informed on the costs. I appreciate the professional and fun way the crew works together. It looks like they love their job... or leader. They gave the five star, cleaned my windows abs vacuumed my car.

Sa
Review №22

Thank you all for the best service ever...you definitely have a customer for life

Ro
Review №23

Great place. . Fast, friendly, very knowledgeable. They didnt try and upsell me.

C.
Review №24

Always great service! This crew seems to jive well I noticed jokes,and laughter while still being professional. Very pleased

Al
Review №25

I went yesterday to grease monkey because my sister said they do a fantastic job with oil change and I went but when I asked how much they said $83 or $99 😳😨 woke me up. But I decided to have them grease my oil change. They were very nice and polite, they seemed to know what they were doing and they all had wonderful customer service. I was in and out with no hassles. Very satisfied because my car was running smooth. I would definitely go back. Thanks again Eric and team....didnt get all your names but thank you!

De
Review №26

Brought my BMW in for an oil change and these guys got it done and were very friendly and willing to spread knowledge about my vehicle. Too notch service here wouldn’t take my car anywhere else! They even checked out my suspension because they heard something wrong when I pulled up. Something any other place would have tried to make a quick buck off of by selling me an inspection that “took a full hour” to complete. Great guys I’ll be back !

Je
Review №27

Good price and the staff was awesome

Ju
Review №28

Good place to go. Very friendly

ka
Review №29

I showed up right before closing and unfortunately work the same hours. The technician that was there said if I come in early he would take care of me. He was right on time and finished before I had to get to work myself. Very nice and efficient.

R
Review №30

Fast, Friendly & Affordable! Came in for an oil change, and it was done so quickly that if I hadnt been able to see them working, I wouldve thought it was too fast to have actually done anything. They also checked the fluid levels, tire pressure, etc. and added air to a tire that was slightly below optimal psi. Billy checked me in and took my payment, and was extremely helpful in explaining the services available and answering my questions. I will definitely come back to this location for future services!

Co
Review №31

Billy and his crew helped me out a lot! Didn’t pull the single female in an auto shop card so let’s screw her. They let me know what needs to be done next time rather then conning me into doing it all at once! Will definitely be returning for more services done by this location! Thank you again!

Ch
Review №32

This place is great! Got me in and out super quick! All the employees are very nice and professional, especially the manager. I would recommend if you want fast and quality work done to your car to go here!

Ka
Review №33

The men were very nice and got the job done fast.

az
Review №34

Byron was professional and friendly. Was in and out in 10 minutes

Mi
Review №35

The manager Billy from the start was clear, courteous, and honest. When you have someone like him greeting every customer and knowing his product knowledge like that, you feel taken care of. This is my first time and will recommended for my friends and fam.

Ja
Review №36

Colton and Tay were awesome! They were very polite and helpful. They explained the process and what they were doing well I waited in my vehicle! They were were professional and kind. I am glad I went there for my services. I highly recommend they!

Yu
Review №37

They will put the wrong part in your car!! Dont go here!!they take your money

Ka
Review №38

I didn’t catch their names but I went in for an oil change on 2/5/20 just after 5 PM. Two men were working. I just had knee surgery so I’m slow to get out of the car. The man working asked me if I was okay so I explained. He told me about his knee surgery and told me they would get me taken care of. I went inside and was quickly checked in. The whole process was very quick and easy. They made sure I was careful getting back to my car after as well. Just overall great customer service-kind, friendly and professional!

Qu
Review №39

Very quick oil change but didnt do the rest of the checks and interior cleaning that was advertised. Possibly due to Covid but the price was the same?

He
Review №40

I have had nothing but good experiences at Grease Monkey. I was concerned my car was burning oil, and Billy spent a great deal of time explaining why the oil might be low and also checked to measure the current oil loss. Absolutely courteous and professional. Took only 15 minutes!

Je
Review №41

After my dealership couldn’t get my Jeep in for a standard oil change for over a week, I called Grease Monkey and they offered to get me in right away. These guys are super efficient, professional and courteous. Thank you Billy and team, you guys went above and beyond! Dealerships take note, this is the benchmark level of customer service 👌 Highly recommend.

Je
Review №42

Really appreciate this location. Super fast oil changes, and they clean the car! They always check everything for us as well. Thank you guys!

Er
Review №43

Overall the experience was good. My wife took the truck in for an oil change and said her time was good and they were great with our 5 year old.Only issue is when they put the sticker in the windshield it was upside down lol but they also got some black stuff on the top inside head panel thing that won’t come off.

Te
Review №44

They were amazingly friendly and helpful. Returned on May 5th for my next oil change and once again had an amazing experience. They also changed my battery and did it with a smile. This place never disappoints.

Je
Review №45

I had great customer service and no problem with getting an oil change. Thanks Billy for the service!! Definitely recommend!

C
Review №46

I needed to get an oil change before leaving for a long trip (dont have many opportunities because of my work) I got to the place at 5:30 when they close at 6:00. Dana was very thoughtful and even though they were short one crew member and had two cars already in the shop to finish up, she said I could stay and get my oil changed, they ended up closing at 6:30 because of me. Great customer service to a loyal Grease Monkey user. Thanks Dana!!

Ca
Review №47

Was in and out in 30 minutes, oil was changed, carets vacuumed and all fluids checked and topped off. 13/10 would recommend this location. Customer service was outstanding too!

Ca
Review №48

All the guys are so sweet, very fast, friendly and efficient. They do great work. Keep it up guys!

Ja
Review №49

The managers are great! The rest of the employees seem to love their jobs and has fun doing so while being professionals at the same time. Great service, good prices, and wonderful and knowledgeable employees. Always have a smile and happy to help!!

Ma
Review №50

Always so safe, fast and efficient !!

we
Review №51

Danial Cleaned off dirty windows when they didnt have too!!Car so beat up I told them not to worry about it but still treated her like she was a fancy nice car. I thought that was pretty cool.Thank uKen and Danial

Je
Review №52

Been getting our trucks serviced here for years . A few weeks back we took my husbands truck into have it serviced and our technician Alex smelled like strong booze. Maybe thats why he forgot to reset our oil change light . we wont be back .

Ro
Review №53

Efficient fast and cordial associate.

Bi
Review №54

Great and friendly service. Always on point. My daily spot to go to when I need service for my car.

Ch
Review №55

These guys are awesome, I got a jump when battery died in the lowes parking lot, from an employee of grease monkey

Di
Review №56

Very professional and technologically savvy lube shop. I got my oil changed and fluids checked and topped in what seemed like a record time. Reasonable prices on top of their professional and kind attitude. Thats a winning combination thatll make a regular out of me.

Ja
Review №57

Very friendly and great service!

Co
Review №58

I blew out my tire and was parked next to grease monkey and was attempting to put on my spare.. (I got the car used and apparently didnt have everything I needed to actually do the change) but grease monkey was opening and the employee noticed me struggling and offered help. It meant so much that they were willing to help free of charge. I wish I had caught the guys name.. but thank you!

US
Review №59

Just Left this location and I was completely satisfied. Tony was really professional. In and out in 20 min. Comfortable lobby with bottled water, coffee, and chocolates!

Ka
Review №60

I love going here and so does my family. Not only does my mom and I come here, but my uncle brings all his company cars here. They are always friendly, quick and help you out in any way possible.Today I went for an oil change and asked them about a sound going on with my car. When they finished they checked it out with me and took the time to fix the problem for me. They didnt even let me pay them for it. They saved me probably $200 or more.They always go above and beyond and I cant thank them enough.

Ra
Review №61

Watch out for this location. They did a expensive oil change on my car and it wasn’t the ideal one, I just learned that synthetic oil its a bad option for old cars and I learned it from another GM franchise.They gave me no options and now my car its burning the oil like a soft tobacco.Response: it has the miles of a non-returning customer. Thank you sir.

Bo
Review №62

Very polite staff, efficient service!

An
Review №63

Great customer service and decent prices. I was in a hurry last time and they still got my oil changed and the car vacuumed out in 15 min.

De
Review №64

Great guys doing great work the gray 2008 Nissan appreciate you

Ra
Review №65

The only grease monkey location I trust. Great crew.

Le
Review №66

These guys are fast. They even vacuumed and checked everything. I would be coming back here again for all my oil change. Didnt know my tail lights werent working and good thing I brought it in.

Li
Review №67

Guarantee for honest assessment for vechile needs that may be you think you might not need

Ms
Review №68

Incredibly friendly, and gave me great advice c:

Ob
Review №69

Good customer service

Ja
Review №70

Was happy they got me in so quickly but they pulled a pricing trick on me that I was very upsetting. I was verbally told my filters would be one price to change out but when I went to check out, they were almost double what Eric (I think his name was) quoted me. Ken was so kind in apologizing & gave me a discount for next time but I dont think there will be a next time. Im all about quality & service & leaving there feeling like I was tricked put a sour taste in my mouth so much so that I feel compelled to let others know.

Jo
Review №71

Fast, and friendly can’t ask for much more!!

Co
Review №72

Id strongly recommend these guys, its a friendly, hard working crew for a good price.

Sh
Review №73

Really nice young men I will be returning

To
Review №74

All the monkeys there are great friendly workers

ka
Review №75

Its crazy how i wrote a review and this was theyre response. How is this guy the owner and even still in business? I dont know why he would accuse me of lying after the fact that his employees stole from me. i do know for sure it was you even the cop said he thinks you guys opened the hood to block the camera because there was no reason for the hood to be open you were just inspecting my breaks. What does this owner mean be truthful to my boyfriend? your employees stole it i know for a fact im not a tweeker like the ones you had working there that day so i have no reason to lie the only reason i wrote this is to help people look out for this kind of issues that happen in your business.

Pa
Review №76

They run this like a carpet cleaning business, only trying to sell you more stuff that you probably dont need. I went in for a first oil change on a brand new motor and they wanted to change my (brand new) power steering fluid, radiator fluid and transfer case lube! Once they understood I wasnt giving them anymore money (not to mention horrible prices) they skipped vacuuming and washing the windows.

Vi
Review №77

Mike and his team are always great and are very knowledgeable. Quick in and out service no gimmicks. Definitely recommend.

Na
Review №78

Great customer service and friendly staff

Ma
Review №79

I go here regularly and they always do great work, and do it fast.

an
Review №80

My headlights were out on my Honda Accord, so I went to Grease Monkey because theyre very close to my work. Before I agreed to have any work done I asked if they could change my lights and they said yes. I was also due for an oil change, so I asked them to do that as well. After my oil change they went over all the specs on things like fluids, etc. Then the man told me the price, so I asked him if they did the lights. He said no we couldnt do that because you have to take the whole bumper off. So then I called Jiffy Lube, where I usually go, and they said yes they could do it. I watched them change my lights- they did not take off the bumper, all they did was unscrew some bolts from inside and immediately were able to change the lights, took about 15 minutes. I was hopeful trying out Grease Monkey, but I guess I learned my lesson & will stick to Jiffy Lube.Hope this review helps someone.

Ti
Review №81

They did great, as usual!

Th
Review №82

This place sucks it was my first time ever going to this place and the cant even do an oil change properly. I got my oil changed in the morning then went to work by the time I got home I had oil all over the bottom of my car. So if you like wasting oil, time and money this is your place. They are luck my car warns you when oil is low otherwise they would be buying me an engine.

Je
Review №83

Great service!

Ma
Review №84

They are very helpful and fair.

Do
Review №85

Good fast and no pressure we went in with two vehicles.we were in and out in less than an hour as I said good and fast

Jo
Review №86

Awesome place, free fluid checks and top off when you use their service. Even the techs have some auto repair knowledge beyond changing fluids.

Je
Review №87

Great service! These guys treat each customer with courtesy and professionalism.

Mo
Review №88

Fast and friendly service

Gr
Review №89

My favorite place for Lube oil filter when I lived in Washington

st
Review №90

Its quick friendly people seem to be very knowledgeable

je
Review №91

On my third visit they came up with a problem which, I believe should have been taken care on the very first visit, or at the very least, the second visit,when all the maintenance needed under the hood of my car was done, and I was even told there wasnt anything left to do under the hood for a long time, by the service technician who did the work. This left me upset and looking for a new place to get oil changed in the future.

Ro
Review №92

Quick and fair

Te
Review №93

Usually well staffed and quick in and out

Du
Review №94

Brought my car in for an oil change and they broke my seat. I asked them to fix it and they tell my my service had nothing to do with the seat. The manager proceeds to tell me I was being weird about it for asking them to fix something their technician broke. I had been going there for several years but now Im not going back after being treated so rudely. Youd think a manager could at least be professional.

An
Review №95

Always friendly always quick.

Fe
Review №96

They were helpful.

De
Review №97

Happy customer

An
Review №98

Loved their service

Mi
Review №99

Super expensive but in a pinch when the weather is bad they beat jiffy lube for quality of work and speed. Walmart oil is cheaper but takes hours to get done so choose accordingly.

Ro
Review №100

Fair and provide quick service

Information
26 Photos
100 Comments
4.4 Rating
  • Address:202 15th St NE, Auburn, WA 98002, United States
  • Site:https://greasemonkeyauto.com/auburn-washington-98002-center-474
  • Phone:+1 253-735-3690
Categories
  • Oil change service
  • Auto repair shop
  • Auto tune up service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:9AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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