I took a day trip(2.5hrs) to fox Honda in auburn to meet with Jake keough to look for a new commuter car for work and he got me into a nice Honda Accord exl for a great price and was extremely easy to work with and made the process simple and easy for me! I was there maybe an hour and half at most and left with my new car. Thanks again Jake and I recommend anyone to go do business with him.

Tami was so helpful! Quick in and out oil change & inspection was a breath of fresh air. We’ve struggled with the Honda by us so decided to take care of the car on our vacation. So glad we did, we will be back again next year!

I made an appointment to look at and test drive a specific vehicle, for the following day (literally 24 hours in advance). We were about 15 minutes late for the appointment due to bad weather and received a text message asking if we were still coming. Upon arrival we were told the vehicle was sold. No possible way it sold in the hour they were open that day and that would be the only acceptable explanation for this situation. It still shows on their website, three days later. The lack of common courtesy to call and tell someone that the reason for their visit was no longer available and think were just going to purchase whatever they had sitting around is mind boggling. Did I mention we drove an hour and a half each way for nothing? We will not entertain any purchases in the future from any Fox dealerships. If you do, I hope you dont mind wasting your day away.

My wife and I have bought many vehicles form the Fox family of cars. I took my daughters car in yesterday morning to talk to Rob about trading it in. (to save her the usual back and forth battle) He and Shawn were great. In the past, I always felt that they low balled us on our trade. Very fair trade in value. Price on new CR-V was good. Took my daughter back after lunch to buy the car. They had us meet with Jacob. What a nice, knowledgeable guy.! IDK if its the new ownership, or the current situation we are all in, but my faith in our local dealerships has been restored. Thank You Fox for making what can sometimes can be a nightmare, an enjoyable experience,

Just Facts, no anger...Make sure when buying a car anywhere you do your homework. Watch some Dave Ramsey videos, check your Kelly Blue Book value, know your trade in value. A 2010 CR-V with 53K miles is never worth $14,995. I offered cash and trade equal to Kelly Blue book fair market. They came back with their offer - slightly down. I then thanked them for their time. They told me to wait, and came down $1100, but would not budge the additional $400 - that would bring in to KBB fair offer that I was more than willing to pay. No dice.I went 50 minutes south bought a 2011 with only 100k miles for 4k less. I highly recommend Cortland Used Cars. at 146 West Road. No trips back and forth to the manager. Normal humans. Real KBB Fair market prices

By far the best car buying experience I’ve ever had.Thank you to Chris Schneible for taking the time to listen to me. You helped me find the perfect car for my own needs and then you took the time to make sure the entire buying process was smooth and easy to understand. I appreciate you and I will be recommending all of my family and friends to you in the future. Thanks again, Chris!

PAY FOR WHAT YOU DONT NEED!This is the anti-Liberty Mutual experience.Beware when they try to convince you that you need something as ridiculous as having your doors rotated.I called both parts and service asking the price for parts and labor for replacing the timing belt on my 2007 Accord. I was given $450 for the parts and $900 to do the entire job.FACT: THE 07 ACCORD HAS NO TIMING BELT TO REPLACE. Instead, it has a timing chain which lasts the life of the engine. (I learned this from the honest local mechanic of whom I also approached.)THE PROBLEM IS THAT TWO SEPARATE DEPARTMENTS QUOTED ME TO REPLACE PARTS THAT MY CAR NEITHER HAD NOR NEEDED.THIS IS CLEARLY A COORDINATED POLICY OF DECEPTION.THE BIG QUESTION IS WHAT WOULD THEY DO IF I HAD AGREED? ID BE HANDED A BILL FOR WORK THAT ABSOLUTELY COULD NOT BE DONE!!!

Little bit of a ride to get there. Not my usual dealership for service but they were nice, friendly, and got me in and out. Would definitely go back.

Shawn and Ryan were extremely helpful. Shawn listened to what I was looking for and found exactly that. He didnt try to push an alternative vehicle as an option. He answered all my questions and presented the information clearly. I appreciated his patience and taking his time with the decision process.

My boyfriend drove 3.5 hours to look at a truck that they sold the day before - no call. Sarah told us as soon as we walked in that they sold the car but that she would get a manager - a salesman by the name of Freddie was the ONLY good experience we had.He found the same truck my boyfriend was interested in, $3000 more with 10k more miles on and refused to honor the same offer he was offered three days via email before. We should have listened when everyone told us to stay clear. I will be letting everyone know about this when looking for a new car.

If I could give less than a star I would. Absolute worst dealership I have ever been to. Every employee/manager involved was either extremely dishonest or just incompetent at their job. Heres a list of events we faced while helping my girlfriend find a car:- My girlfriend had been talking to a salesperson over the phone about a car we had seen online. When we arrived at the dealership, we were being shown the wrong car, and then told that the car for which we travelled over an hour for had been sold. While we were in a visible fury, a manager came over and said that there was a miscommunication and that wasnt the case, and the car was still available. This was fine, miscommunication happens. No big deal.- Took the car for a test drive, and noticed that the brakes needed to be fixed, the interior was quite dirty so it needed a detailing, and one of the wheel covers was scratched and cracked so it needed to be replaced. Again, no big deal, all pretty standard stuff, and we were promised all three issues would be resolved before getting the car.- Car was purchased on a Saturday, and we were told the car could be picked up the following Monday afternoon.- Monday comes, and my girlfriend made the hour and a half drive to the dealership to get her car. When looking over the car, it was clear the car had not been detailed whatsoever, and the interior was actually worse. Then, when asked to make sure the brakes had been fixed, the salesperson stated that they had been, and that he drove it earlier and they were good. Shortly after that, another employee mentioned that the brakes had not been checked in 6 months, making it clear that the salesperson blatantly lied. On top of that, the damaged wheel cover had not been replaced yet. Needless to say, the promise that the car would be ready on Monday was not kept, just like the promise that the existing issues would be fixed, so my girlfriend was not able to pickup her car that day, and instead had her time completely wasted after driving 90 minutes there.- Since my girlfriend was expecting to pick up her car as promised, and the car was not actually ready to be picked up, she was between vehicles, and thus needed a vehicle to get to and from work and other obligations until the car was ready. Fortunately, she was paying for the dealership warranty which included a rental vehicle that would be provided and paid for by the dealership. Unfortunately, the Fox Honda team decided that they didnt like that idea, and tried everything to prevent that from happening, but ultimately failed considering she had already signed the contract for the warranty.- Lastly, during the events on that Monday, the salesperson that had sold the car to my girlfriend was extremely unprofessional and had even screamed at his co-workers in the midst of the issues he caused.- Since then, we have also found that the heatshield under the car was not attached properly when it left the dealership just to add to the list of issues.Overall if you are thinking about buying a car from Fox Honda - dont. If you are thinking about recommending the dealership to someone else - dont. If you think you can change my mind about the dealership - you cant.I have not seen nor heard of such an embarrassment of a car dealership, and will deter anyone and everyone from purchasing a car from there.

I purchased a 2018 ram, I noticed on the test drive that the rear brakes were bad and I visually inspected them after. For sure 100% needed rear brakes, they told me that the truck was discounted to much and they wouldn’t install new ones. I proceeded to show them my NYS inspection certification and asked why and who placed an inspection sticker on the windshield and thought it was safe. They them scrambled to install rear brakes of course .. they also listed a bed liner on the website as an installed option adding value. There I’m fact was not one, when asked about where the liner was and I would like to have it, I was told it’s not going to happen. This place is an absolutely frustrating place to deal with. Their service department practices extremely unsafe operations and is allowing people to drive off the lot with unsafe vehicles at a premium price. Buyer beware!! The only saving grace for anyone who may do business there in the future is that it was recently sold to another buyer, I hope they in turn release any and all employees from their establishment of their duties and hire actual qualified, certified, educated people to replace them . I have never delay with such blatant lying and disrespect. I have for sure told everyone I know and all social media to avoid this place and save the hassle. Your best bet is to do your own research and decide if your hard earned money has value to it, or would you rather just hand it all away to a company practicing criminal, negligence.

Just got a new crv. Drove it home. Nice ride.

I was treated very well at Fox Honda by all of the staff. I test drove a car I found online and the buying process was transparent. Instead of feeling pressured I was assured they they just wanted me to be happy with the car and they wanted to earn my business by giving great customer service which they did. I left the same day with the car, and later that day they messaged me saying that they were sending me a second key and owners manual as it didnt have one. That is a 5 star business, going above and beyond what was expected. I drove 1 hr and 45 min to get there and it was well worth it. Thank you Fox Honda, we are very happy with our purchase!

Just purchased a 2014 Toyota Highlander on Tuesday 1/26/21 I test drove it on the day before the front bumper was unclipped the salesman’s knew about it and it also has a noise coming from the rear wheels when I called to pick it up I was told everything was fixed but turns out it’s not the bumper actually has broken clips so it just keeps popping out every time I drive It I call them to see what they can do and they want to charge me for fixing the bumper or split the cost of it, i shouldn’t have to pay anything the issue was already known when I test drove it. I drove an hour and 20 minutes to this dealership to get bad service. And the service department people are just as bad they speak to you as if you’re bothering them because you want to get your car checked. Definitely disappointed after I went so far to this dealership.

We had a great experience purchasing our new Civic Sport 2020 MT. We worked with Shawn, and he made it so smooth and easy. We always felt confident in the negotiation. A great great experience

In to get a replacement key, amazing how expensive they are, and how long it takes to program (a little over an hour). The staff in the service department were very friendly and professional.

Took my daughter to buy her first new car .... Great experience for us....

Love 💘😻💜💛💚🧡 Hondas and Acuras... great customer service too!!

Bought a 2018 Dodge Ram less than a month ago from Fox Honda the Sales team was Great this is the second vehicle I purchased from them. However their service department is the complete opposite. I found out that the rear charger/cigarette lighter wasn’t working so I made a appointment and brought it in. A hour and a half later they come back and say it wasn’t a fuse(would of taken anyone 5 minutes to check) then they told me I had to go to fox dodge because they couldn’t touch it any further. Sure I go to fox ram and get told to hurry and make a appointment within the next week and a half or it was fox hondas responsibility. So I just literally wasted a hour and a half. Why would you even make the appointment for me just to tell me you couldn’t touch my vehicle pretty much just for me to go to ram to get told to hurry and schedule a appointment because Honda will have to take care of it in 12 days. They should take some pointers from Lebraun Nissan on how a service department should be ran!

Always a clean, comfortable and HONEST experience at Fox Honda. Everything from sales to service is unlike any other dealership experience I’ve had. It will definitely be my go-to as long as I’m in Central New York!

VERY NICE PEOPLE

Purchased a used van there on Saturday and was supposed to pick it up at 6 on Monday. Called and talked with the manager to confirm the time and he said that it should be ready by 5:30. Drove 50 minutes and after waiting 2 hours I was informed that they could not finish detail cleaning. They said that they want to make sure that the vehicle was ready and clean 110% before we drive it home. They had me drive the vehicle back home anyway and 2 days later the sales person came to pick it up and brought back the same day. After he left I noticed that the vehicle was not cleaned not even 100%. There were dog hair, dog paw prints, some garbage in cup holders and inside the center console. It did not even seem that they vacuumed thoroughly I contacted my sales person and he said that he will talk to the manager about it. It has been 2 weeks and I have not heard anything from them. This is the worst service I ever received and I am very disappointed.

This place is clean and well lit. Financing is available. The salespeople may not give you a fair price because they are not allowed to by management. The predatory sales practices of this store, as described by a former employee who is also a friend of mine, are something from the 1980s. Go here with both eyes open. Fairer pricing, especially on used vehicles, would encourage me to recommend this dealership.

Its a car dealership.... Need I say more.Update:I changed my previous review. Fox Honda and their sales staff were very helpful in getting a new Honda CR-V. They were able to beat another local dealerships price and gave more for the trade. All in, we were in and out in less than 1 hour.

Excellent service and staff!!! Good communication and timely repairs. I highly recommend!!

My windshield wipers stopped working. When I tried to contact Honda, the phones just kept ringing. I drove over and right away Andy took it upon himself to assist me after telling him I couldnt get through. He squeezed me in that day to check what was wrong. It was my motor. I greatly appreciated his help on this. They ordered the motor and my car was serviced the next day. It was nice to see such amazing customer service from a manager in a service department. Both Andy and Joanne were amazing.

I always go to Fox Honda for my cars. Ive recommended several friends to go there and they, too, are now faithful Fox Honda customers.I called to see if it was the best time to trade in my car because the warranty had expired. I got an appointment and when I got there a car had been picked out for me that I absolutely love. Jesse Appell was the Fox representative I worked with and he was fantastic. His attention to detail and his ability to get things done in a good and timely manner was perfect. Due to my schedule I had to leave and came back later in the day and everything was ready to go. Love this dealership and love my car.5 stars arent enough to rate Fox Honda in Auburn.

They treated my daughter with so much respect.

Best car buying experience of my life. Tyler, the sales mgr and Ryan the finance mgr and my salesman Ian were absolutely the best of the Best! Professional and respectful of my budget, understanding of the car and my time. Love this dealership!

This is one of the best dealerships in the area. The staff are attentive and legit care about the concerns of their customer base. I bought a car and have had work done on my vehicle with this dealership and that really went above and beyond to take care of everything start to finish. Highly recommended if youre in the market for a Honda vehicle or if you have work that you need to have trustworthy people working on your motorized investment!

I got a list of complaints but the biggest is that they made me and my s/o believe we were approved, took our down payment, were told just wait a few minutes and we will have the keys and drive off with the new car... over an hour later, come to find out we werent approved and they had taken our money, that its almost 2 weeks after we asked for our money back and pulled the sale that we havent seen a dime. When I asked about this, I was told idk how its down where youre from (Mississippi) but its new yotk policy here to have a downpayment no matter what... Ive talked to so many people born and raised here that has never heard of taking a downpayment without any actual approval... Half the time cant get anyone on the phone, told they are too busy to answer, to leave a voicemail and they never call back. I want my money back, this place does Horrible business!!

I am so happy I went here. They had a large number of cars in the model I was looking at, to choose from. They greeted me instantly upon walking into the showroom and brought me to Ian. He is an asset to their dealership. He was extremely knowledgeable about the cars, got right down to business. None of this wasting my time waiting around. We had made the deal in no time. When I went to pick up my car it was waiting for me all ready to go, paperwork all attended to. Any delays were on my part. Ian walked me through every aspect of my new car, even going over something a second time if I was unsure. I will definitely go back there for my next car even though there are other dealerships closer to me. Thanks Ian! You made the car buying experience I dread, so much better.

Dropped my honda off (bought at Fox) to get work done, so i thought i would test drive a car since i am in the market for a new car. I am a part year resident and when i gave my South Carolina drivers license and NY id card, for the test drive i was told no test drive because the sales manager has had a lot of trouble from southerners coming up and stealing cars during test drives. The sales manager used agressive body language to try and intimidate (im female). I refuse to buy a car from a idiot, or from a dealership that condones them. so ill go to Syr for my new one.

Quick service and representative explained the work lime by line

The process of buying a car at Fox Honda was by far the easiest, most enjoyable, and satisfying experience Ive ever had. I negotiated the entire sale from the comfort of my home!!! I was given an incredible price for both my trade-in and my new vehicle! Your staff is top notch in every single step of the buying process. I will highly recommend you to all of my family and friends and when the time comes for my next new car, I will be a repeat customer. Thank you!

This is by far one of the best dealerships Ive ever been in! Everyone who works here is extremely friendly and made all of transactions quick and easy. I bought a 2016 Honda Civic and within a year the battery died. With Honda Care they came and picked up my car and replaced my battery all free of charge and within an hour! I live in Syracuse and theyre 2 dealerships that are fairly close but I choose to do my business here in Fox Honda in Auburn NY. Love you guys. Thank you!!!

Service staff are friendly, helpful and knowledgeable. Joanne always answers my questions and addresses any concerns.

Nice people, great service.

The lady who works the desk and does scheduling for appointments for maintenance is the best!! The last time I was there she found me an umbrella to use because it was pouring out so I could get to my car with out getting drenched as she knew I was headed right to work from there. Shes always super friendly!! when I am there and I always try and get her to take care of me and my vehicle whether I call or stop in.

This is is a complete joke. Shook hands on one set of numbers, went the next day to grab the vehicle then was hit with a completely different payment and the good ol bait and switch even after being told that the payment and options I wanted to pay wasnt going to be a problem.well if you dont like those numbers we can try for another vehicle suppose to leave that day with a car its been a few days and no call back about the other car, the salesperson had to Google search everything about the cars I was looking at even their own brand.

Very professional, knowledgeable, honest work. Explains everything so you can understand whatever needs to be done. Answers questions and concerns without hesitation.

Purchase a pre-owned vehicle and had the pleasure of dealing with Chris Stevens. Process was easy. I never once felt like I was anything but a valued customer throughout the entire experience. Jeff in the finance depart was also notably professional and friendly. Everything about the experience was exceptionally pleasant and would recommend the dealership to friends and family without hesitation. Great to due business with a local company that employs trust worthy employees. Thanks for everything!

I setup a test drive for a used car that ended up selling before I made it in for my appointment. They contacted me to see if I was interested in test driving any other cars for a $50 gift card. I said I would be interested in driving the new version of the car to see how it feels. After taking the new car for a test drive they seemed confused on why I wouldn’t want to buy a new car. Obviously because it cost $5,000 dollars more. After much back and forth about the issue the sales person started to get frustrated and angry about why I wouldn’t want the new car or settle for a different car that I didn’t want. Instead of developing positive relationships with customers they pushed me away. Why would I ever return and deal with that again, even if they ended up getting new inventory I wanted. As for the $50 gift card it was never brought up. This companies corporate culture needs a lot of improvement.

Eff was a wonderful help. within 2 days of totaling my car he was already searching and found a replacement meeting my wants! He reached out to me and let me know and I was thrilled that someone was helping so quickly understanding I needed to get a vehicle asap. When I went in to meet with Justin Farr, I was floored by his knowledge and skills. He was wonderful. Justin told me I could come back at anytime when I received my phone to set it up with him. He took 45 min later that night when I came back to go over everything with me. I am absolutely satisfied with these 2 individuals and I will defiantly recommend Justin Farr to friends for future purchases! Thank you Fox Honda for making my 3rd purchase with you...A GREAT ONE!!!!Brandy

Very helpful! Due to some family activities I needed to buy a car while I was in town and drive it home to New Mexico. I contacted Fox via AAA and told them what I needed, they found exactly what I wanted and I will pick it up tomorrow! Very happy!

Brought my 2015 honda pilot in with 50k on it because it wouldnt start or take a jump. Fox Honda diagnosed it as a blown main fuse and failed battery, but provided no clue as to why that would have happened (car has been driving sparingly due to COVID). We picked up car late in day as they were closing and noticed radio and HVAC displays werent working but Fox Honda didnt bring it back in because they were closed. They did not bother to check/reset the radio after a battery swap like you have had to do with every Honda for the last 20 years. Tried resetting it myself with no luck so brought it back to Fox Honda and they couldnt reset it either and want to charge me a separate diagnostic fee for what I believe to be a related problem, and bring it in for a 3rd time. Very disappointing experience and I will be taking my honda elsewhere in the future.

WOW, such a nightmare experience with this dealer. I was originally quoted an excellent price over the phone, which was when everything started going downhill. I was very clear on the vehicle I wanted (color, additional features, etc) and was told that it had to be located. Apparently, it was located no problem, but the dealer would not give me any information about the car. I tried for days to obtain the VIN number, original location, and when it would arrive, but could not get any information. After many days of not receiving any news or information, I finally got a VIN number from the dealer and that the car would have to be driven 100 miles. When I looked up the car online, it was the wrong color and located at a dealership 150+ miles away. I was extremely frustrated and when I spoke with the dealer about it, they said Oh, we thought that was the color you wanted. Yea right! I told them at least 4 times! Needless to say, I cancelled the deal and am still waiting for them to refund my deposit.Too bad they lost out on the deal. I contacted some other nearby dealers and was able to make a great and quick sale on a vehicle. This dealer also had to have the vehicle driven to them, but from the time I contacted them to when I picked up the car was 2 days. They were also very transparent about the entire process. Now that is how it should be done.

Excellent service with their customers and its an easy and convenient experience.

Very clean and very friendly staff

To be honest; Im not an easy person to deal with and I dont have a lot of patience. However, at Fox Honda in Auburn Matt W. made all of transaction quick and easy. I will definitely use them again and recommend to friends.

Best Honda dealership around, cant be beat everyone there is a great person and a big, big help.

I love my new car! However....I have NEVER bought a car that didnt come with a full tank of gas! Unfortunately, it wasnt until I was part way home and the gas light came on that I realized this.....I had to stop for gas while driving my new car home!!! Some other issues involving my interest rate and trade in. I will never return to Fox Honda !!!! So to add to my bad review....dont bother trying to call and discuss things.....calls will not be returned and emails will go unanswered . I plan to tell all of my friends and family to avoid Fox Honda! They care about selling you a car, but dont care about making things right if they treat you badly!

My overall experience was very good. There was the typical haggling auto dealers do for each sale, but I expected that; there is no reason to complain about that aspect because every dealer does it and short of a general business model change (ie. Saturn business model), auto dealers will always do this.I actually used a Fox Toyota sales associate, Jamie Parker, and was very pleased with him. I would recommend Fox advertise the fact that if a buyer has a working relationship with a certain sales associate, regardless of where their primary dealership is, than that sales associate can be used for other Fox dealerships. It could potentially keep possible buyers within the Fox dealership family.My only real ding to my experience was the exterior appearance of the vehicle when I picked it up. The real bumper applique was bubbled and I am now in the process of getting that reapplied correctly. Also, the undercoating, although fully applied (from what I can see getting only my head under the car) was inconsistently applied. Some material was so thick it formed icicles on the driver side of the vehicle. I will take these issues up separately from this review.Overall the sales experience was very good and I would recommend Fox Honda. Now just work on the haggling process and your dealer would be an excellent pick.

Unprofessional. We had an appt to look at a car my daughter was extremely interested in. We spoke to someone Friday they said coming in Monday would not be a problem. My daughter emailed to tell them she was on the way ( 40 minute drive from her house) the car was sold supposedly today. Wrong very wrong!!

Justin was awesome from the initial meeting right through to me driving off the lot with my new Honda Civic. He went above and beyond to show me cars on a frigid day. Went over my options and was very thorough with the paperwork. Dave in financing was just as great. he made sure i understood the car buying process and went over every question I had. I will definitely use Fox Honda in the future as well as send all my friends there.

The only place Id go to purchase or service an automobile. You are treated as a valued customer.

Joan was very kind and respectful. She took good care of us. The facility is kid-friendly and is clean.

So excited just bought my first Jeep Wrangler for a reasonable price Matt was awesome and so wasnt Ryan!!!!

I really enjoyed my experience working with Matt, and the whole team at Fox Honda. Matt was knowledgeable, and also patient, while I asked a hundred questions about the car itself as well as the process of leasing. Because of his ease at answering questions and the great experience, I left with my new 2017 CR-V EX very comfortable and happy with my purchase.

I had endless questions, all of which were answered. They went above and beyond to accommodate us. There was only 1 hiccup (requesting a $150 relocation fee for a car that was there when we made our appt. to buy -- not to look-- but was then sold, so they had to get another one from another dealer). They ultimately waived it after an ultimatum, but otherwise, were perfectly helpful, reliable and gracious. The car we bought is great and I would buy from them again without question. Everyone was very pleasant and decent. Just get everything in writing (email).

Had an initially great meeting and demo with Jesse the sales associate, and truly wanted to walk out with a car. However at the point that the sales manager Justin came on the scene, he immediately insulted our negotiations and displayed zero people skills. He single handedly drove us from Fox to Lamacchia where we happily purchased a new vehicle. A sales manager displaying this behavior is disgraceful, and reflects the values of the establishment. Head elsewhere if you are looking for proper consideration and service.

Recently leased a 2018 Honda Accord from Fox Honda, and truly enjoyed the experience! Great service and support from the sales team to the management team to the finance team. I worked with Matt Willsey during the sale who was always professional and very friendly. I would recommend to anyone in the area who is looking to buy or lease a new/used vehicle.

After shopping around many dealerships, my husband and I finally found our dream vehicle. The sales rep was very friendly and did not make us feel rushed. We told them what we could afford and they worked with us so well! Brought the price (for an amazing vehicle) down almost $2000! Amazing experience. Will recommend to friends and family.

I needed repairs done on my Chevy Traverse. Called Honda service center. Yes Honda to work on my Chevy. They handled my warranty company no problem with anything. They did a great job and now my vehicle handles like new again.

Working with my salesman Dick was a pleasant experience. He seemed to have my best interest in mind. He knew what I could afford and worked with me to get the monthly payment I was looking for. He took care of everything including insurance for me in a timely fashion. He also delivered my car to me at my home because it was harder for me to get to the dealership having two young children. Im extremely impressed with him and the way FOX runs their business!!

Recently had a wonderful experience at Fox Honda. Every person we encountered was both pleasant and helpful. Both the salesman Drew and the manager Tyler created a relaxed, no pressure buying environment. We are very happy with our purchase of the 2016 CR-V. We will most certainly be taking our future business there and recommend you should to.

Disclaimer- 1 star is unfortunately the minimum to write a review.I absolutely will never buy another vehicle from FOX after today. After their 4th attempt at fixing the same problem on my Chrysler 200, today I was picked up by their shuttle vehicle to go retrieve my supposedly finished car, backing out on to the road the driver backed in to another car. Not only does the service department not seem to be very apologetic that they keep returning my car without fixing the problem but the driver couldn’t even be bothered to ask if me, his passenger/customer was alright. This post doesn’t even begin to describe my negative interactions with Fox’s Service department, as of lately, but it’s a brief summary of my disgust.

Very good service and even found a life time guarantee on my car and fixed it for free.

It’s my first time writing a review for anything. I live far away, but had been a loyal customer since I thought the service was good. 3 weeks ago, I had low tire pressure issue. First time in, they said it may be because of cold weather. I had tire pressure problem again week later. When I brought it in, they said I have a nail in my tire and told me to replace it. Then another week later, the same light was back on. I don’t expect them to be thorough in their service and inspection. Since I can’t trust them with my car’s safety, I’m done with this place. They weren’t going to be responsible about it either. Would give less than 1 star if possible

Terrible from start to finish. Didn’t detail the car (smelled like wet dog, windows all caked with adhesive), marketed the vehicle having supreme BOSE system but didn’t bother to check if any of the speakers were busted and the icing on the cake was when they sent my title and registration to the wrong address. They were unapologetic about all of these things. Great price but at the expense of cutting corners and just wanting you to buy and get out. I had to pay to get my car detailed and drive all the way back to Auburn for them to fix the speaker. And now I’m running around to the DMV for the title and registration and paying out of pocket. I do not recommend.

I just recently got a lease with Fox Honda. They were so nice and efficient. Missy, Matt and Taylor are so friendly and awesome! I will definitely use them again and recommend to friends.

Friendly and knowledgeable staff, great selection of new and used cars!

Jesse was awesome along with all the staff always pleasant.Jessie always goes out of his way to speak with us while we are getting our CR-V serviced thanks everyone.

The salesperson I worked with, Sara, was great. No aggressive and/or deceptive sales tactics. I hope to pick my car up this Saturday. Keep an eye on the pricing/payment information given by the finance manager. I found some inconsistencies in what he provided Sara and myself. Note: Sara was very receptive to me pointing this out and went back and returned with the correct costs.Update:One year later and Im still very pleased with both my Honda Civic and with the automotive service department at Fox Honda. Everyone in the service department works very hard to make car maintenance as positive an experience as possible. Some examples:1. When having my cabin air filter replaced, the technician was not able to open the glove compartment. Instead of just saying it was stuck and not changing the filter, the mechanic determined that there was a pack of AA batteries jammed behind the glove compartment and was able to somehow remove it without opening the compartment door and do the work.2. After having a wheel alignment done, the technician (Lou) not only showed me the computer-generated readout indicating the specs before and after the work was done, but also personally and happily answered my questions regarding the adjustment process.3. While having my snow tires switched out, I observed as the woman from the service desk came out to the waiting area, physically knelt down so she could be at eye level with another (elderly female) customer, explained the work that needed to be done and the cause of the issue (rust on the brakes), and personally arranged a shuttle ride for her to be taken home and then picked up when the work was done.4. When Ive had work done here, Ive always been given an estimate before the car was worked on, and the actual cost has never deviated from the estimate they provided.5. Fox Honda service has always been honest about what work needed to be done, and they have taken my car in promptly and completed the necessary work expeditiously.6. The service department obviously works as a cohesive team to both communicate with the customer and do great work on the car.Needles too say, I highly recommend Fox Honda Service.

After shopping around for cars it was such a nice relief to arrive at Fox Honda. A car is a big investment, and Fox Honda understands that. They were patient and never pushed me into anything I didnt want. The weather was awful outside and they had the cars I was interested in test driving warmed up, brushed off and ready to go. I am in love with my new Honda and would highly recommend this dealership to anyone who is interested in buying a car.

The customer service was fantastic. I never felt pressured or that I was jumping into a quick decision. Everyone who helped me from Fred (salesman), to David (Business Manager) to Spencer (Customer Service who went over all my paperwork) was beyond friendly and very helpful. My car buying experience was actually one of the most fun experiences I have ever had when making a large purchase.

Had a great experience. Justin Farr worked hard to get me the deal I was looking for. He was very personable and easy to relate to. All it took was a phone call to get things rolling. If youre from the Syracuse area, you should not overlook Fox as a destination.

I wish I could have rated them lower. I had to sign three different lease agreements because they they said the first two werent right. It just cost me $1,300.00 dollars to pay off my lease for my Nissan Rouge they said they would would pay and be responsible for. Its not the first time they have done this according to the Better Business Bureau.

The folks at Fox Honda are down to earth, reasonable to deal with and are pretty thorough. Pat Nolan was a key figure on how a Dealership should work with customers. He is a valuable asset to the company. He smooths out bumps and makes the entire experience easy.

Recently purchased a Honda from Fox and had a great experience. If you are in the market to lease/buy a car, I highly recommend that you visit Fox Honda and ask for Christian. Excellent customer service and very thorough with details so everything is clear about your purchase.

Staff are friendly, but they give you very limited information about the deal they are giving you. I had to ask two times for them to tell me the interest rate they were trying to offer me. In addition, I asked three times what the trade in value of my current car would be, but they never told me. Overall, friendly, knowledgeable staff, but a little sketchy on the detail front.

I thought Christian was super knowledgeable about the Accord. It made it easier to deal with someone that had the product knowledge and knew its selling points. Being able to communicate via text was also important. I never felt pressured and was able to negotiate, in a sense, in a way I felt more comfortable with.

The parts department is very helpful, Ive never used the service department though.

Everyone at Fox Honda was so helpful and courteous! From the time of my first phone call to inquire about purchasing a new CR-V to the minute we drove off in our new vehicle! Excellent customer service! Our thanks to Lynn, Gary and Kathy for giving us the best car buying experience weve ever had! We recommend Fox Honda to everyone! Pat W. - Tully NY

I worked with Jake at Fox Honda and he was extremely personable and knowledgeable! I would recommend working with Fox Honda to anyone!

I writing this review for my husband, Bob, who leased a 2013 Honda CR-V the other day. He knew just exactly what he wanted, including the color. He had been researching vehicles for months and finally made his decision. He went to Fox Honda and told the salesperson what he wanted. He got just what he asked for at the price he wanted to pay. The salesperson went over every detail with him and showed him how to use all the instruments. The staff was very pleasant and accommodating. Bob loves his Honda CR-V.

I had a ball joint replaced by my local mechanic and was concerned about a scraping noise. I thought it would be more convenient to run my car over to the Fox Honda Service center to have them diagnose it and possibly do a simple fix. After waiting for an hour, the manager, Andy Miller, came out to tell me the bad news. The new ball joint I just had done in the past 24 hours had split in half. It had been installed at the wrong angle and pressure from driving had cracked it till it eventually gave away. This was an extreme safety issue since my wheel could have fallen off. Unfortunately, he couldnt possibly let me drive it away until it was replaced. Now, at that time, I knew positively nothing about a ball joint. He scared me with a terrible lie, made me lose all faith in my mechanic, and of course, I had the repair redone. The next day I picked up my car, and the defective part, and went out to my mechanic who had promised to issue me a refund. That is when I discovered that I was bringing him a perfectly good part. There was nothing wrong with the part they replaced. My documentation from the service center said it had been sheared. I called Andy that minute to find out exactly where the part was supposedly sheared. He replied, Well, I dont know if I would use the word sheared... Um, you did. Then he changed his story to there being a 1/2 of movement - also an impossible fact, according to my mechanic. I was now extremely upset that I had paid twice for the same repair. It took two phone calls, two days, and my refusal to give in, for Honda to issue me a refund. They wanted to change out the parts initially but I no longer trust them anywhere near my car. Also, the customer relations manager was extremely rude to me both times I talked to her about the situation. Threatened me with blacklisting my file with Honda and said she couldnt guarantee how that would affect me in future being able to have my car serviced...as if I ever want to return there anyway. Honda has not admitted that they were wrong, they have not apologized for the lying and thievery, and nobody would see me no matter how many times I requested to speak to customer relations in person. It was a time consuming, frustrating, and unnecessary experience.

Best car buying experience I have ever had! Justin, Joe and Dave did a great job and really respected my time! Great job and for sure they have a new customer when I need something done right! Thanks again guys - love my new Pilot!!!

I like that this dealership is people and service focused, with plenty of women staffers in the mix. I also really appreciated they help, given the short notice.

This was my first car buying experience. I went to other local Honda dealers who couldnt get me in a car fast enough. It was your typical sales push and it was an immediate turn off. When I got to Fox, I sat down with Paul and he started asking me questions to find out more about me and what kinds of things we of value to me. It was so refreshing because he was genuinely taking an interest in making me happy vs. selling a car. I ended up with the exact car I wanted. There is no doubt that I will be back for another one when my lease is up.

I love the car I bought. Although I didnt expect it to be running on fumes. My first stop was the gas station. I figured spending $25,000 on a vehicle, I would at least have an 1/8 of a tank in there.Dana Adams

Had some preconceptions relative to car dealers and we got off to a shaky start. Bottom line, working through the people stuff, my wife and I could not have left there any happier in being sure we had done business with people who listened and reflected there sense of caring towards our total satisfaction in buying the car of our dream. We did extensive online research in educating ourselves, visited several other dealers, in town and out of town, which made us fully apprised to warranties, price differentials, car fax, certified vehicles and out the door pricing.I would not hesitate to send another family member or close friend to Fox in Auburn, our sales person and the owner were such, stand-up guys we are still amazed by our good fortune. When youre spending this kind of money, one has an option to pick and chose to do business with people you build a trust with and demonstrate it was earned.

This is the worst dealership i have ever seen. The sales agent even do not know the interest rate when they brought me the price. They just tell you the price without giving derails. In fact, my breaking point with them was the deposit, i called lots of time to initiate refund process, everytime they said they will respond me back they did not. It took me more than 1 months to get my refund back. Evemtually i had to go to the dealership two times to get my refund. This kind of unprofessionalism should not bethere. After i have seen other comments and my experience, i am fortunate that i did not buy the car from them.

My salesman was not great. He disappeared when I was taking possession of my Honda Fit. However, the rest of the Fox Honda staff I dealt with, including the salesman who walked me through the paperwork, was friendly and helpful. If it wasnt for the staff stepping in, it would have left a really bad taste in my mouth over the experience.And I work in customer support at my own company. I wasnt expecting anything overly complicated.

They are, quite simply, GREAT! Most accommodating and upfront people you will ever deal with.

Came in with full intention of purchasing a vehicle and were almost at the finish line dealing with our sales associate. The entire process took a wrong turn when the sales manager Justin walked into the picture. He was offensive, lacked people skills that any sales manager should have, and treated us in a degrading manner. As a result, we walked right out and purchased a new car from Lamacchia, where true professionalism was displayed and white glove service provided. If you are in the market for a Honda,whatever you do avoid Fox Honda. You will regret it.

Came in with full intention of purchasing a vehicle and were almost at the finish line dealing with our sales associate. The entire process took a wrong turn when the sales manager Justin walked into the picture. He was offensive, lacked people skills that any sales manager should have, and treated us in a degrading manner. As a result, we walked right out and purchased a new car from Lamacchia, where true professionalism was displayed and white glove service provided. If you are in the market for a Honda,whatever you do avoid Fox Honda. You will regret it.

Disrespectful manager at store blond guy cant believe a store manager being so unprofessional.

Overall rude and disinterested service. Very unpleasant experience. Will never do business with them again