Extremely helpful. My dealer told me a part was going to take 2 plus weeks to arrive. I searched the part and landed on their website. I called and Troy let me know exactly how many of that part were available, where they were in all of North America, and how we could get the part here fastest. He arranged expedited delivery to his shop and then expedited delivery to my dealer. He called me several time to keep me updated on the delivery status including when it was finally delivered to the dealership. I first called him on Wednesday, the part was installed the next Monday cutting 1-1/2 weeks off the dealer schedule. Hats off to Troy!

Place is dump. VW parts Warehouse Parts sent confirmation email on completed order and shipping date March 3,2021.today is March 10, 2021 and order is not shipped.Label printed but not picked by shipper.p.s. never again with this company. delete out of browsing history

No one answers the phone or emails after numerous times calling. Very bad customer service

I’ve been trying to contact them for the past three days and no answer. Not the phone number provided, not their email, or even the contact us. Terrible customer service. I regret purchasing from them.

Troy went above and beyond for me to help alleviate an issue. Thanks for your dedication!It’s hard to find good help like him.Rob

No one answers the phone, or returns phone calls.

I ordered a part online. I get a call next day that the part might be incompatible with my VIN. I was told the new part number and it was $40 something dollars more. I go online, back to their website and the part is the same price as the one I ordered. The “dont want to work” winner for today is VW Parts Warehouse!Congratulations on your sub-par customer service. I guess I should be appreciative for the call to even tell me the part “might be incompatible”. 🤷🏻‍♂️

Prompt expedited shipping and great customer service