Had what I wanted at a good price. Service was professional and prompt. Place was clean, neat, and organized. Doesnt get any better than that.

This location and their crews are AWESOME! We moved here from Florida and started our mobile mechanic business. They go above and beyond! Their sense of great customer and humor are on point!!

In the past, this location has been awesome; however, recently something has changed and there is no customer service here. Two weeks ago, I stopped in because I had a battery that appeared to be starting to fade. The doors were locked, and 5 customers gave up and left the parking lot 15 minutes after the store was supposed to open. I called three times, and no one answered. As I was leaving the parking lot, 20 minutes after the store was supposed to be open, an employee in a uniform was walking toward the door. I came back two hours later, and the door was still locked. After getting this same employee to the door (which was still locked), I was informed that the manager had called in so they wouldnt be able to assist me with a battery. I told the employee that I had been at the store earlier and that they had lost numerous opportunities to sell merchandise because the doors were locked. This employee said, that is the managers fault for calling in sick. The door was locked behind me as I left.Last night, after my battery failed, I returned to the store unable to shut off the engine. The same employee who opened the store a few weeks ago was behind the register and informed me that they would sell me a battery but not install it. Fortunately, I was able to get a local big box store to install a battery and the total cost for their best battery was similar to the cost of the lowest grade here. I will not be back. The only reason I ever shopped at Advance was because they installed nearly everything they sold, and I felt that it was worth paying a little more for wiper blades and batteries when they would walk out and install them from you.

Sales clerk was very helpful I was in-and-out within minutes

People here really friendly and always have what I need..

I had a wonderful experience here at this location after having a terrible experience at the opelika location. I had something that was buy 2 for $10 and get a free item. It wasnt ringing up correctly and the guy at the Opelika store was no help. Tray (I believe was his name) took the ad and figured out that I needed to buy 4 items instead of just 2, which was such a simple fix. Tray asked me if I needed help as soon as I walked in. I needed windshield wipers and he found those and even offered to put them on for me. He rang me up and a few customers came in behind and he said can I ring these people up first and then I will install them for you? I said yes, that would be perfectly fine. He installed them quickly and he was just so nice and polite. Even apologized for the bad experience I had in Opelika.I told my husband about him and he remembered Tray from when he had to get a replacement battery. He went above and beyond for my husband to find proof of purchase by calling the Pelham location which is where my husband bought the battery. He too had a great experience here. I wish Tray could be recognized and know that he is appreciated. :)

Three people and one cashier. I waited about 10 minutes, but I found everything and the looked nice.

Good prices and good service

Great place and great people.

Bought battery online, went to store for pick up & installation. Nice lady to check me out was by herself. She was unable to pick up battery much less install. Had to return home to install, then return to store so I could get core value for old battery. Never experienced this with Advance Auto Parts before. Very disappointing!!

Friendly service and a good selection. I went in for a headlight refinishing kit. They had 3 different types to choose from.

Workers are friendly. However, Poor Leadership. Manager Unmotivated!He didnt even know where car radios were. Went across street and gave walmart my business. Maybe general manager was having a bad day, but I bet the kinder workers would love the pay raise for his spot! Lead by example sir

They analyzed my problem, ordered part and I picked up this morning. I am at auto repair shop as I type.

Needs better access

Friendly and helpful staff

Its well-stocked, very knowledgeable employees. And they have several convenient locations. They beat the pants off of Auto Zones prices, duh.😁

Always have what I need..

Great place. Staff extremely helpful. Knowledgeable about the parts and how to install them. Would highly recommend this store. Been using it for years (12) and plan to continue doing so

After several trips and attempts to get a window motor they ordered one in to another store and it was the wrong side.I work for Discount Auto Parts which was bought out by Advance if I stand correct and my manager at the time told me to sell a part that looks like what the customer wants knowing its not correct . This guarantees customer will be back and hopefully correct part will be their when they return . I can only believe this procedure still exists. I will never use Advance again. Never had a run around when I use OReilly Auto Parts.

Kimberly was sooooooo nice!!!! Mind you, I had just left the same store in another area and this man gone tell me he couldn’t check my car with his machine because it was drizzling!! Kim came out that door and got me right!!!! And taught me while doing it! New favorite store for sure!

Terrible service. 20 minutes to test a starter when two employees were doing nothing.

They always do a great job 👏

Kimberly did an outstanding job getting me set up with a new battery for my car. She cleaned it up (corrosion was bad) showed me and explained what it does to the connections. Need help? Go see Kimberly!

Very helpful! I was looking for an obscure fuse and only needed one. The guy behind the counter had an open package and get me one for free! Great customer service 👍

To say this staff is incredible is an understatement. As a female, I dread taking my car to places Im not familiar with. These guys made certain I got the best deal, and got my car fixed up for me! Advance Auto Parts has done a phenomenal job at employing a great staff.

Appreciate the customer service guys who are extremely busy. He provided excellent service, Jon Z. Replaced 3 customers batteries in less than an hour. Hope the battery works as well as the service.

My minivans battery died so I went there to nut a new one. But one of the associates tested my battery and said that it was all good and would only need to recharge. So I end up buying nothing there. The whole process was quick and free of charge. Very honest and professional people!

Good customer service

Slow as hell. Not very knowledgeable about auto parts at all.

I dropped by Advance to get some windshield wipers. Found me a very nice set from their nice selection. However, when i went to checkout the cashier checked out the two people in front of me and then i put my stuff up on the counter. The cashier the proceeded to walk away and help a customer across the store who had just come in the door.... I just wanted some wipers and couldnt even get checked out.

Store clerks do not acknowledge my existence nor offer to help.

The employees refused to scann code my car due to covid-19 corporate policy..., but none of them was wearing a mask... Rude employees and unwilling to help..

My favorite auto parts store Ive been going here for several years. Employees are always helpful and knowledgeable.

Great customer service! I needed windshield wipers for my 4 hour trip back home, the young lady at the counter was fast, knowledgeable and put my wipers on for me

They were efficient or finding what I need

I have always used Advance Auto Parts for my old Ford Ranger if I dont have time to wait on Amazon to ship. They have what I need and they are very friendly and helpful. I think maybe the one on Opelika Rd has a little better service, but Ive never had bad service to date.

Friendly helpful staff and decent prices

Staff was very helpful getting my alternator and battery checked, manager didnt want to let them help me and another guy since they are free services.

Jacob is awesome!! He diagnosed what was wrong, sold me what I needed, and then came in at 0700 on his day off and swapped out the parts in the store parking lot. He went way above and beyond expectations.

Really sweet and really helped me with my car.

Not good. Guy working (possibly manager) walking around store on the phone -on speaker phone- with gf or wife. Just chit chatting. Could not or would not help me with looking for a tire pump. Another person came to help. But stated she had been out sick for awhile and everything in store had been moved. I went to another store across the street.

The service was great. I felt like the manager keith was talking down to his employee. He needs to go about training his employees differently and treat them more with respect. Im a former employee for advance and my boss never did that to me. I did not like how he went about trying to teach him how to do online orders.

Gave me the wrong part but fixed it

Needs to be a little better organized. I accidentally grabbed the wrong can of spray paint because of the mislabeling.

HORRIBLE. worst auto parts store experience of my life. Was sold the wrong parts in the correct box, then waited what seemed like forever to obtain the actual correct parts while the employees cracked jokes, blatantly used profanity, and talked about smoking weed. DO NOT GO HERE.

Nice

Better make sure they give you the right part

These people have no concept of following a line at all and will just stop helping you to check people out or to answer a phone call

Michael and Jon were both very courteous and helpful in spite of the fact that the store was probably within 10 minutes of closing time.I would definitely go back.

Good store really bad costumer service i would never come back again rather drive a little more but have some one to actually explain and try to find the things that i need would not recommen this store if you need someone to be nice and take time to help with your needs with all that being said have a good rest of your day 😊

Bama was extremely helpful and everyone was very nice! They are a little more expensive than if you were to go to Walmart, but with the service you cant beat it. I highly recommend this store.

Staff was pretty helpful, there was no wait; its a typical auto repair parts store.

Awesome store with very helpful staff. They are determined to get you exactly what you need the first time.

Very helpful with our issues

Helpful staff.They always have what I need, or can order it in a timely manner.

Bama is amazing! He was very helpful and super friendly. I refer all of my friends to Advance Auto Parts.

If you’re going to advertise free tools to borrow you should have them. Other than this I thought the prices and location where nice

Cool

I just love these guys...

Great friendly staff and quick to find the part I needed and check the old one out.

I like to shop at Advance auto when they have sales.

I want to thank this store by writing a good review. I have been a customer for this Advance Auto Parts store for about 2 years. This store becomes the only auto parts store for me. 2 years ago, I used to shop auto parts at Walmart without knowing that this store is just cross the street of the walmart. After my first shopping experience at this store, I was convinced that this Advance Auto Parts store is much better than Walmart. I have not shopped in other Auto Parts stores in Auburn. So it is very hard for me to compare this one with another. Overall, their salesmen are very professional and friendly. Most importantly, this store in most cases offer the best price for me! You can order your auto part at their website then apply coupon codes, which are always available. Then, you can pick up your order at the store.

Helpful special part ordered came in on time and wheres the correct part

Knowledgeable people help you find what you need fast.

As long as they give you the right part

It Was very good services.

I buy most of my auto parts at this store. Friendly experienced staff.

Great service staff, very knowledgeable and helpful.

The employees that I have seen here know there stuff and how to help unlike other places

One helpful person with 5 other employees doing nothing

Good

Talk to Bama say Bama hes the man.

Price is Right. Good people.

Great store; friendly staff!

Worst place ever it has went down hill no one would help me an half the people where on there phone.....

They had all the parts you need

Very friendly staff that helped me find the right bulb for my headlights!

What ever u need to fix your car or what u need to put in side like oil etc

In and out. Helpful staff.

Great staff

Quick service, shelves well stocked

Knowledge staff quick service

Very helpful at this location

They did not have the item that I needed and ordered for me and got it next day morning. thanks guys

They were very helpful, and had what I needed, in stock. Which puts them one up on the other auto parts store in town.

Help when needed

If they dont have jt,theyll order it.

I use this place to get all of my replacement parts.

They had my part and let me use a tool to fix it with.

Good help here!

They were no help,wanted replace a fuse .no help

Good customer service

These people have the parts to get your clunker moving

I do all my business here

For all your auto parts needs

They was very nice

Was more than helpful

Service was great

Great place

Ask and they should have it.