My truck was brought in for a repeat repair (rear leaf spring shackle inserts failed again in 2 months so entire leaf springs replaced this time) and the advisor told me they were on back order with no ETA l, however, I found that he had lied to me and they were readily available and after getting the manager involved my truck was done next next day and I received a loaner. My 3 star is for the initial experience with the advisor. I should not have had to get the manager involved and would have been ok with waiting if the advisor had just been honest with me in the first place.

They low ball on trade ins. They say it’s “their way of figuring value” be careful! Over $5000 difference between them and nada, 2 other dealers

Pleasant car buying experience all around. Did not encounter any high-pressure sales tactics. I went in as a relatively informed car purchaser and the sales team there treated me with respect and consideration. I felt like the sales team at Lee GMC really were working to accommodate my new car purchasing needs. It really was hassle-free as well as expeditious and efficient. The facility was clean and comfortable. The staff were sincere and friendly. One of my best car buying experiences ever. Thanks Lee GMC!

It was awesome, Randy did a great job getting my Corvette in-and-out without anybody even having to drive it!!!

Don Leclaire was terrific, and so was the rest of the team - had me in a new truck in just a couple of hours. Very pleased with the experience.

Chuck was very intuitive with my needs. I got a great price and great service from the team at Lee GMC!

I was in Maine for my fathers funeral & my 2020 GMC 1500 Sierra Denali 6.2L started making a noise in the engine. I was supposed to leave Sunday morning to head back to Maryland. With the noise coming from the engine I wasnt feeling good about making the journey home.So I showed up to Lee GMC Auburn at 7:30 Monday morning to have them evaluate the issue. As I spoke to the service advisor, he said the we were going to have an interesting day but to hang tight & hed have a technician check it out. The service advisor came back to me about an hour later & told me that they would have to round up the parts from different locations but theyd have me up & running by 1pm the same day. Wow!! was I ever pleased because I figured Id have to find a alternate way to get home to Maryland & then figuire out how I was going to get back to Maine to get my truck back to Maryland. I went back to my parents home & figuired Id wait until 1pm to call to see how they where making out. When I called into service at 1pm the service advisor said they were just buttoning up the truck & to make my way back to the dealership to pick the truck up.The service was over the top from all involved at Lee GMC Auburn & I want to sincerely thank everyone of you !! I was able to get on the road after packing up the truck & made it home by 11pm Monday night.Again many thanks for the over the top service !!

The service department has always been as accommodating as possible and I needed my work to be done before noon. The service attendant warned me that was not likely. I was called early to let me know I needed brakes as well, and thought there was no way they’d have it done before noon. I was called at 11:30 that the truck was ready. Always professional, friendly and courteous.

I bought my second almost New vehicle from Lee GMC . Felt like I was in their commercial, From the minute I Got there I was glad I went. They were a team and the LEE team got my Dream Truck financed for $200 a month less then orginally expected. I still cant believe the great deal I got. They called me 2 days after I bought it make sure I was happy. THANK YOU RICK WINWARD & The whole LEE GMC TEAM.Customer for LIFE

I cannot say enough good things about Don Leclair and the Lee GMC Team. Don went above and beyond to ensure I was treated like family and made sure all my questions and needs were tended to. If it wasnt for Don, I wouldnt be driving the truck I wanted and for that I am forever grateful. There is nothing better than feeling well taken care of. Great work Don!

Efficient scheduling and work done on vehicle. Pleased with results.

Vary nice, helpful, and willing to help! Thank you too the Lee team for all your efforts!

Great service, very timely, very clean. Looked like they had the jolly green giant pull it around and my seat was right where I left it!

Mike Clements was thorough, everything was done quickly, he made sure the truck was prepared exactly how I wanted. All my questions were answered… this is my 3rd Sierra, and I’ll be back for my 4th.

The team at Lee GMS made the buying process simple and fast. We arrived at an agreed upon price on the phone, put the buying process in motion prior to arriving at the dealership which resulted in a streamlined buying process. Id highly recommend the team at Lee GMC!Steve C.

Don was great, knowledgeable, friendly, helpful. Id definitely recommend

The shuttle driver was courteous. The service staff found a discount. The service staff making the repairs dirt on the dash, and an oily foot print on my carpet,.

Very good experience . Have always bought our Card from Lee

Lee GMC has been great to work with as between family and business we have purchased 7 vehicles during the past 28 months. I plan on staying a loyal sales and service customer.

All the employees are friendly, my truck was ready on time, always have had professional service at Lee GMC

Chuck was fantastic. Was able to locate and get me the truck that I desired and got me a affordable monthly payment. Would definitely recommend.

I had set an appointment for a couple of recalls on my truck and came in to have them checked out. I was informed that my rear window was going to be covered for a replacement under the GM recall but they would have to schedule appointment at a later time, and I got a call promptly the next day scheduling an appointment for the following week. The day before my appointment I got a phone call that they would have to cancel dont know why but they would have to get back in touch with me. after a couple days Im not hearing back I called in found out why the appointment had been canceled which due to Portland Glass, I did have a concern that with a broken rear window and heavy rain coming I wanted to get the window fixed sooner rather than later. I believe Randy was the service advisor I was working on the second go-round and he did a great job finding someone to get the job done the next day and even stayed late since the glass company arrived late and he had to be there after closing for them to finish the job. I really appreciate all that he did to get the job done in a timely manner and his staying late.

100% satisfied with work done on the car. The body work was perfect as well. The only reason I didn’t give 5 stars was due to communication (always had to initiate calls for status of repairs) and length of time it took for repairs (due to COVID).

I went in for a check engine for a second time and spent $600 and less than 12 hours later the light is back on! Not very happy!

I appreciated the service department calling me after inspecting my truck to allow me to make the best decisions for how to handle what was discovered

The whole organization is extremely professional, courteous and honest. They made the entire process of purchasing a new vehicle a pleasure.

I wanted the 2021 Acadia AT4. I stopped at the dealership just 5 minutes from my work after working all day (cna). Not one person could say hello to me, I stood there waiting for 20 minutes for someone to even acknowledge me. But nothing. So I left!The next morning I called Lee Auto Mall in Auburn to verify the Acadia AT4 I wanted was still available. It was, so I drove an hour to this dealership to make the purchase. I was greeted within seconds by multiple people. I was also greeted by my salesman, Mike Clements. He offered me refreshments while he brought the Acadia to the front of the building. Mike began showing me all the cool features of this vehicle. Mike answered every question I threw at him without hesitation. He knows these vehicles and it shows! I then test drove this vehicle and it was the one I wanted. It had everything I was looking for. Mike put my needs first when getting all the paper work in order. He made sure I was taken care of with the finance manager and not left waiting. I spent most of my saturday at this dealership (11am to about 4:30pm). The atmosphere and comradery of this dealership was amazing! Ive never had that much fun sitting at a dealership before. Once the paperwork was finalized for my purchase, Mike made sure to get my cell phone connected and got all my settings in the vehicle correct before I drove an hour to home. I cannot find one negative thing to say about Lee Auto Mall in Auburn. Mike is a great salesman and a truly great human being! I am great full that the first dealership i went to was a bad experience so I was able to have this great experience with Mike and the team at Lee Auto Mall! I would 100% recommend this dealership to anyone looking for a vehicle!

Got my vehicle in within minutes of my arrival. Fast service.

Bought a 2500 AT4 diesel. Had a service issue that were expedited immediately. Even put me in a new loaner while they waited for an ordered part. Randy and Ryan went above and beyond. Chuck took good care of me in sales also. Will definitely go back for the wifes matching Yukon.

Lee GMC is really a top draw service dealership. This is the second GMC truck I have had the pleaser of having service done. Lee GMC service is always on top of there work being done and keep you informed as this service on your truck or car and let you know of any surprises that may come up as requested service is being done. Have trust in service department. Thanks GMC.

The salesman, Don Leclair was very knowledgeable about the vehicle. And Randy Child in the service department was very capable

The immediate response I received when inquiring about the truck was the 1st step in making me feel comfortable to set up a time to take a closer look at the truck I was interested in. The first time walking into the dealer I was greeted and made to feel very comfortable. When returning we sat down with Michael Gagne and we ran down all the numbers he was clear concise and not once did i feel pushed to hurry up and make a decision. After giving it the weekend to give it some thought we were able to come to a very fair deal with no haggle buying experience. With most of the details being worked out over the phone and email when actually picking up the truck was smooth quick and nothing short of outstanding.

I had a great experience at Lee GMC. I had a tight timeline to get through all the paperwork and the whole team managed to get it done just in the nick of time! They worked through their lunch to ensure I was out when I needed to be. Yet another great experience with the Lee team.

The salesman was patient, calm, not at all pushy. He was also very knowledgeable about the Acadia and how everything worked. Thoroughly enjoyed working with him. It was a very layer back, no pressure experience.

Awesome staff awesome salesman very happy with the new vehicle

Jeff Cote is great to work with. OUR salesman Don even came in on his day off to close the deal.

Is Zero stars and option? This has been an agonizing three week saga with Lee GMC who are basically practicing bait and switch practices. Brought my truck in for an engine light on and running rough. $2,200, three weeks and four trips to the shop because I was told it was fixed later finally get my truck back after being lied to by the service rep and been given a complete run around. The expected me to pay another $1,000 but wouldnt give an invoice for the final work that was done. The service rep also sits without a mask next to their sign saying masks are mandatory. They use to be a trustworthy business but not anymore.

Excellent service people

Recall/service

The part that needed replaced was shipped to Pennsylvania, making it take longer before my vehicle was fixed.

I never bought a car from you and my name isn’t krystal.Though I do enjoy being requested to constantly bring her car car in and answer your surveys. You obviously don’t read these because I’ve filled out a few now.

It was a pleasant experience. Very clean facility, and the customer service was exceptional.

Shane has always ensured my vehicles are taken care of. I have continued to purchase all family vehicles every few years at Lee due to the extrordinary service. Any dealer can sell you a vehicle. Lee stands behind them with service. Lee goes way above to accommodate its customers. Mechanics are well trained and know how to solve complicated problems on todays vehicles. This is why I return as a customer. Scott Poulin

Always friendlyListens to my concernsCourteous

I came in for an oil change/tire rotation etc. and asked them to check a couple of tires with slow leaks. They estimated 1-1/2 hours and I was there for almost 3 hours!!! Totally unacceptable!!!

I dropped my vehicle off for a sticker and asked if they could check into a couple other things while it was in there. I called the next day at lunch to make sure the sticker was all set, was told it was good and ready to pick up. I showed up at 4:30, was charged $200 for an AC issue (that was not fixed, and was covered under my warrantee last month when I brought it on for the same issue- they couldn’t explain why it was covered the first time but not this time, so I had to pay). Then I drive off and notice that my old sticker is still on. I went back in at 4:50, was told that somebody obviously “dropped the ball”, there was no one there to throw the sticker on, and I’d have make another appointment. So now I’m left without a sticker and need to be inconvenienced again to figure out a time I can drop it off for another appointment. So disappointed....

Made a service appointment for my 2018 truck.Everyone is friendly and polite. I waited whilemy truck was serviced. They kept me updatedon my truck.

Very clean, professional employees and a huge selection of vehicles.

I went to Lee GMC to just look at trucks and I ended up leaving with one and cant be more happy. I worked with Don from sales and it was the best car buying experiance I have ever had buying from a dealer. I didnt feel pushed and they worked hard to get me financed.

Friendly customer service.

10/10 Highly recommend. Worked with Mike Gagne. He listened to us, understood that we simply wanted to test drive a few models, and literally handed us the keys to take a couple pretty sweet cars for a spin, asking for no more than copies of our licenses. Wasn’t pushy in trying to show us too many similar vehicles on the lot, but definitely made us aware of other options that fit our ideal parameters. They’ve got a bunch of really nice vehicles, go check them out!

Excellent customer service. The youngest guy working at the desk, goes above and beyond, in my eyes. He helps more than what I would expect and is very sociable and makes us feel comfortable showing up. I feel valued as a customer! Keep up the great work

It was great but the cleaning of the truck could have been better for $200

Being new to the area I visited a couple GM dealers and found Lee GMC in Auburn, Maine to be very accommodating and helpful.My salesman Mike Gagne was awesome. He was very patient with me as it takes me a long time to decide on a vehicle.I would highly recommend them for your vehicle needs.

Easy in and out

Quite a wonderful establishment.. until you deal with the lazy/slow staff that got hired on quite frankly. so many staff member standing/putting around while costumers like me have to wait around from 1:45pm to 5pm for a more simple than not task. 1-10 stars if option was available.

Salesman stayed very late to make sure we were able to take our vehicle home that day. Awesome job!

This is our second experience with Lee GMC service center. The guys in the Service Center were relaxed and friendly. They ended up having to order parts and had to give me a loaner. A brand new Acadia! Very smart! I had to bring my Dad home from the hospital in the loaner after major surgery. We all know too well what the potholes are like on Maine roads! He was able to take the hour long ride home quite well due to how smooth this 2019 Acadia road. NOW my parents are looking into trading their Honda CRV in for a GMC SUV! Finally they were able to understand why I love my GMC so much. Thank you for the great service!

After the recall i picked the truck up now i have a couple of servive reminders of other problems

Thank you Mike and Jeff for all your patience and generosity. I was unsure what I wanted for a vehicle and the sales staff went out of their way to help me find a vehicle I love and enjoy driving!! Thank you!!

Everything went well and on time

Michael Gagne sold me my truck. Super awesome guy great place couldn’t have asked for a better experience

Paid $2,200 and not sure anything that was needed was done other than an oil change. Picked up truck and engine light was still on and truck still ran rough. Considering legal action if not rectified.

Our experience with Lee GMC in Auburn, Maine has renewed our faith in knowing that there are excellent dedicated people in the this industry who genuinely care about customers. Beginning with Mike, our salesperson to staff in the service department, all our needs were met. The service department waiting area was clean, offered amenities, and we were routinely kept informed of what was being done on our new GMC Terrain. Since our appointment was near noon, we even were offered a ride to a local restaurant for lunch! How perfect in todays world was that? This business has earned our highest rating for all around exceptional service. Thank you!.

I did a substantial amount of shopping online before I found the GMC that was perfect for my needs at Lee in Auburn. Not only was it a fantastic price but they also went out of their way to prep the truck for me before I came in to look at it. My sales rep Scott was extremely knowledgeable about the truck and made me feel like he wanted to get me the best possible deal. The entire experience was great and the full team did their part to take care of me. I would absolutely recommend Lee to anyone searching for a vehicle, new or used.

Showed up at 10:15 for a 10:30 appointment, they took me right in and I was out at 11:15, was a very good experience, Thank-you

Stood around for almost 15 minutes without the slightest acknowledgement from sales staff. I wandered around a bit and found the service department.

Craig and justin were great help. They went up and beyond what they needed to do. A huge thank you to both of them. Lou

I was able to negotiate a deal for a particular demo Sierra 1500 over the phone, including a trade in, because I live 4.5 hours from the dealership and needed to have the details worked out before committing to driving that distance. We made the drive and arrived just before closing time that day and were able to cover everything necessary to complete the purchase and take delivery. The three staff members I worked with were professional, knowledgeable and accommodating in every way and everything went as promised. I would not hesitate to recommend Lee GMC to friends and family.

The past department was excellent and very informant

I always get good service from Matt but i do not like that i cant make appointments with him any longer. I think it is wrong. It is time for me to find a new dealership that i can deal with the service manager.

Mike Gagne, was so great to work with. He took the time and answer all of my questions. I was worried about purchasing a truck, but Mike made me feel at ease about my decision and showed me the benefits of having a truck. I highly recommend Mike Gagne at Lee GMC.

2 weeks ago I had the urge to buy a new car, my first car ever that I would be buying for myself. I had no clue how it worked or where to start. The first dealership I pulled into was Lee and I was quickly greeted by Mike Gagne. I told him roughly what I was looking for and what my monthly price range was. After putting him through hell with test drives and not making up my mind, Mike made the process of buying my new Chevy Equinox extremely fun and super easy!! It’s perfect for my 2 children and I and we couldn’t be happier. I’ve already started referring my friends and family to see him and I recommend you do too! Thank you Lee and Mike for the easy great experience!

I stopped in to look at trucks in July 2016, I was greeted by Chuck Poulin. Chuck showed me a few trucks and we had a polite conversation regarding what I was looking for. I didnt want to break the bank but I wanted some bang for the buck.Through active listening, Chuck set me up with a choice of two trucks which suited my needs. I didnt intend to buy that month but with the right truck, a fair trade-in evaluation and great customer service, I drove away with my new GMC.When a salesman represents their company like Chuck had, relationships are built, customer loyalty grows and the companys name becomes the salesmans name.I plan on returning soon to outfit our commercial fleet with GMC trucks from Chuck.

Jim was absolutely amazing to work with. Very honest, caring, and such an easy person to work with. I definitely recommend his services!

Lack of knowledge of product low inventory

They keep sending surveys about my visit when it is actually my wifes car they worked on. They blame it on GM although GM has all the correct information on their file. Been going through this since we bought the vehicle. Maybe Adam Lee needs to spend more time with his dealerships than making TV commercials.

First time buyer from Lee GMC. My local dealer did not have what I wanted and could not or would not get what I wanted. I traveled from Ellsworth with no expectations of buying a vehicle from a dealer I had no history with. Mike Gagne, who is sales of the year from 2018 treated me respectfully and was most accodating. We made a deal in less than 10 minutes after a hour long test drive and going over the equipment on the truck. Was given a loaner while they swapped plowing equipment from old truck. I recommend you call Mike Gagne. 5 stars.

Don LeClair was a wonderful sales rep, showed us what we wanted to see, answered all of our questions, no pressure to make a quick decision, respectful of our final offer, and no hassles in our closing or in the delivery of our truck. This is the fifth vehicle we have purchased from Lee Auto Group and we couldnt be happier!

While the vehicle itself is amazing and the staff with whom I worked directly were courteous and helpful, the deal and process was filled with mistakes. These mistakes included the following:-Being told the vehicle was on-site and scheduling a time to look at the truck when it was actually in transit.-After speaking with the dealership, the truck was scheduled for delivery on 11/10/18, but was not prepared by a third-party supplier in time. Delivery was actually taken on 11/12/18.-The Purchase and Sale Agreement was incorrect 3 times.-I was informed that the dealers partner banks could match the rate that I could receive from my own bank. After running my credit, they told me that the floor for rate matching was 0.69% higher than the rate I could get elsewhere.-Detailing of the vehicle was poorly done. Plastic was still on the inside handles, seat belt guards in the back seat were removed and not replace, the door panels were scuffed, and blue paint was smeared between the outside door handle and door panel.Once again, the salesman was helpful throughout the process and helped us correct these mistakes as they occurred, but the process errors were frustrating nonetheless.

I had a great experience buying my new vehicle.

Me and my wife were helped by Mike gagne and Jeff cote. Theyre knowledge and professionalism was second to none. I would recommend anyone in the market to go see them. Thank you guys

I cannot say enough good about my car buying experience at Lee GMC. The salesman, Chuck Poulin was very helpful in answering all my questions, not pushy at all and made me feel comfortable. He was able to provide me with a deal I was comfortable with for the vehicle he knew I wanted.I would definitely recommend Lee and Chuck to anyone looking to purchase a vehicle.

Michael Clements and the rest of the Lee GMC team are fantastic. Even the Service department and the customer service ladies are great. All around a great experience that continues even after the purchase or lease.

Lee has been wonderful to me! They just gave me exceptional service for a confusing transaction, the prices are fair dont be afraid to go the pros thinking it is too expensive. I love the shuttle service!

We are very happy to be Lee customers. They are always eager to help us with all our transportation needs. Whether it be in sales, repairs or loaning us a vehicle while ours are being repaired.

They were prompt, friendly. The dealership is clean and well kept. they werent pushy on trying to sell me things and were very understanding. Great job!

Just purchased a brand new Sierra today, had a great experience from start to finish! Mike the salesman was awesome!

Lee GMC Service department did a great job with our new Acadia.

I have bought my last 4 vehicles from Lee and will continue to do so until the service isnt good anymore.

It was a great experience to deal with the friendly staff there and quick service to get me on my way

I bought my BMW from Mike Gagne at Lee GMC Auburn and he was knowledgeable and professional. I would recommend anyone in the market to go see Mike!

Thank you CHUCK POULIN- we appreciate your professionalism, attention to detail and prompt responses to our questions, you LISTEN to your customers! We are enjoying our new GMC Truck and recommend that people contact you when they are in the market for a vehicle.

Wicked Awesome Service Department Ten Stars!!! There was a Veteran there, Certified Used SUV, 1st service on it, NO CHARGES He paid nothing 🇺🇸🇺🇸🇺🇸

I was not happy with their service AT All. I went in for a recall on my Saab and the appointment was suppose to be a half an hour to an hour and they went longer to about two hours, which not a big deal right. However, when I finally get my car back the airbag light is on saying there is a malfunction due to the recall they did on my car. I proceed to tell them about the dash light and malfunction and they say oh give it a few days it might go off airbag lights do not perform that way. I call them again two other times that week and they say they will give me a call back they are not sure what to do about it. A week and a half later after calling multiple times and being blown off I am told to go to a Volvo garage and see if they can fix it at my expense for something THEY DID. Finally I go down to the Lee GMC center and they decide that they will keep my car for a week or two and give me a rental (even though they didnt want to and were rather stingy about it) and no less than an hour later they give a call saying they manually hard reset the airbag and the light is out. If it were that easy why give such a fuss and refuse to fix it.... NOT IMPRESSED! I would give 0 stars if that were possible.

Good customer service. The gentleman I met answered my questions wonderfully. I would recommend coming here.

Once again Lee Truck Center proved to be one of the best dealers in the state of Maine. This is my third GMC purchase from Lee Auburn, Mike Clemets is a very knowledgable truck salesperson when it comes to making a solid delivery. When you drive off the lot with your new vehicle you feel awesome knowing that these guys are there for you all the way. See you for my first service!Thank you!

Neat and amazing customer service

Lee Auto GMC offered the best price and service for my new GMC 2500HD purchase. I live in Saco Maine, and have 3 other GMC dealers that are closer to me, however they could not come close to the level of service and value. Thanks Mike Gagne and Will Trafford at Lee GMC!

Simply wonderful they went above and beyond to help us buy a car.