Slow!!!! They book more shipments than they are willing to stay and load. Then they go home while you have to lay over in this tiny town with nowhere to go, no restroom, no food or drink. Nothing is open with any services near this place.

Order was placed on Friday with Ground shipping to arrive on Thursday. When I tracked the package on Thursday, it showed a label was created but was never shipped. Pratts solution was to reimburse and reorder the product. Unfortunately due to time restraints this wasnt a solution. I requested overnight shipping and was originally told this wasnt an option. Ive done some shipping work in the past and even went as far as to confirm with FedEx that it was a service provided to the region. Eventually they agreed to ship the package overnight, but forced me to accept the expedited shipping charges, even though this was clearly delayed due to their mistake. My advice is to stand behind your products and service. When you make a mistake, own it and make it right. Buyers beware.

No customer service answers or returns calls, only emails. Left three messages and no return calls. Tried to call to return an item finally got a email response and the return process is antiquated, costly and time consuming. Boxes were poorly designed and flimsy.

Receiving manager is very rude and is no help to anyone. Will make you wait over an hr for 1 small pallet. Has called me a lier about orders and has even said a few choice words directed towards me. They really need to get a professional on the receiving end. The rest of the staff is excellent!

If delivering here be prepared wait 4 hrs plus

Nice place to work

Allgood

They make box