The manager Quincy makes you feel like hes one of your friends watching your stuff (one of the good friends). He was attentive, professional, and when I lost the keys to my unit I very much appreciated the actions taken to get it resolved quickly.I am blanking on her name but the woman working in the office answers ALL your questions, answers the phone (a lot of places do not these days).Overall great and professional experience, I see why CubeSmart is top rated in customer service.One note/negative, it is supposed to be climate controlled but every time I was in there it was hot as hell; that may not be great for some items being stored.

Its simple!!! Cubesmart is organized and on top of everything. One Sunday I received a call from the store manager informing me my storage unit wasnt locked properly and to prevent any unauthorized accessed I rushed over there to secure and lock my unit.Thank you Cubesmart for walking through the entire facility making sure every unit is secured.

The staff was awesome very great with communicating the contract with me before signing an help me pick furniture cover for my things.

KIA HAD THE BEST PERSONALITY I HAVE EVER SEEN FOR ANY STORAGE PLACE. SO CLEAN AND SUPER NICE

You dont expect much from a storage unit, but Marie was an absolute blessing to work with. She was extremely helpful in getting my storage units set up, and made things very easy for me during a stressful moving experience. Great job!!

This place suck went here for a job I saw another person there no one came for over a hour I left to go back home never word. But the next day will tell me I had bad performance. How because I wasnt there and never saw no one and have screenshot of texts I text them the team and the lead Ill never go back here for no job nor to store my stuff Ill find another place rather then them

I recently rented 2 units from this location. Quincey and the team have been amazing! I had some big packages that had to be delivered to the unit on separate occasions. Quincey called me right away to let me know they had arrived and was very accommodating. I have had many storage units over the years for work, and these guys are by far the best Ive used. Highly recommended.

Not a good experience.. My unit was ok, but day I was moving out They overcharged me, then tried to flip it on me, I had different random charges on my card from them, non applicable to me. THE woman I was dealing with was new I’m assuming, just had negative unhelpful attitude, was bad customer service and experience . I won’t be using CubeSmart storage due to this experience

The manager Maria was very friendly & informative ! Would definitely recommend this storage facility!

Excellent experience with Quincy and Kia at CubeSmart. Top notch customer service and provided additional details which helped me make a decision on the particular unit I needed. I would highly recommend this location!

The customer service online, on the phone and at the front desk were all extremely happy to help, friendly and patient with their time. The facility was spotless and the communication across omni-channels was consistent, easy to follow and put me at total ease.

The staff was great and friendly! They showed me the facility and and where my storage would be! The storage was ready and clean to use! They answered all the questions I had. They have all the materials you could need! Highly recommend!

Friendly and knowledgeable staff, clean and secure facility.

Kia was awesome! Extremely knowledgeable and professional. Easy to work with. Would definitely recommend.

Quincey was great. Got me in and out quickly, answered all my questions and was super friendly. Highly recommend you call Quincey for your storage needs!

The staff at my location is wonderful to work with. Everything is always clean! I especially appreciate Quincy & Kia for all of their help over the last several months!

The staff is very helpful and nice. The facility always smells clean and new.

Quincy and Kia were very very helpful in the moving in and out process. They accommodated my needs and communicated effectively with me. Thank you guys

Great experience! Kia was courteous, professional, knowledgeable and a pleasure to work with. The site is clean and convenient. A great find for our company!

Quench and Kia are an awesome team. They were very friendly and have customer service skills that are rarely found anymore. Was a great pleasure meeting them both.

Quincy and Kia did an awesome job assisting me with my move in. The customer service was great. If you’re looking for storage in the Atlanta area, this is the place to be!

Kia and Quincy were very professional and helpful with my move in. They were courteous and made you feel as if you were just chatting with a friend. The move in process was very easy and I would recommend this cubesmart location to anyone considering a move in the area.

I felt safe with my items being there,if i needed anything you was always there to take care of any situation,and i would recommend cube smart to anyone who need a storage unit,and im going to miss you all,take care.

Decent rates. Clean and covid safe protocols in place

Thanks Ms. Kia for your outstanding professionalism & awesome customer service given to me yesterday while renting my storage unit. In addition, this facility is nice and clean.

Office staff is always polite and helpful. Online payment portal and the information provided is efficient and easy to access. Facilities were always clean and always felt secure. Loading dock and dollies made moving things convenient.

Customer service is good. There is never a cart at the loading dock at the very end of the building where my storage unit is located. I thought there was supposed to be...

Quincy and Kia was AWESOME!!!!Everything went smooth and quickly. Quincy and Kia were very friendly and professional!!!!👍🏽

Management is awesome! Rates are kinda steep but I was given 24hr access with very little hassle and never have to deal with alot of people there while Im there.

Mr. Quincy was a great helpHe has shown great customer service

My vehicle was broken into while at this location on 6-9-2020 time frame 5:40-5:53 PM. Vehicle was parked in the loading area near the elevators where camera is located. The office was open and I immediately reported the incident to the staff member on duty. Staff member on duty indicated that she does not usually work at this facility. I was informed that a manager would come onsite to take pictures and that a police report would be necessary to obtain video footage. Police were called to the scene immediately. However the staff was reluctant to speak to the officer. Staff member indicated that the manager told her that she did not have to speak with the police or provide any information. In addition to that no one from the management team arrived on scene to take photos. The staff member on duty left the facility without providing any information to the police. This was a terrible experience and I plan to vacate my storage unit immediately due to how the incident was handled by the CubeSmart staff.Update 6/10/2020 4:00 PM ESTNo one from this CubeSmart location has initiated contacted regarding this incident. As a customer this experience showed me that CubeSmart staff at this location does not care about the safety of customers or level of service provided. A follow-up email has been sent to [email protected].

Quincy was very professional and made my moving in process very easy.

Location was clean and organized. The customer service was excellent! I certainly appreciate the 2 young ladies who helped me. They are knowledgeable and helpful. If you need strage services and youre in this area, this is your spot!

Great service and kia and quincy was great

Quincy and Kia are a lit crew. Great service

Wow, amazing service. This was my first time leasing storage, and they walked me through every step of the way! It’s convenient to get to, and the process is quick! The GM, Marie S., was so thoughtful, and my personal rep Nicole was very patient and kind.I’ll be sure to come back in the future!!Viv

Terrance was a wonderful help in my last minute move. He was exceptional and very knowledgeable on all of his products. I dont know how I wouldve gotten through my move without him. I highly recommend him to all of my friends.

Terrance was of such great help towards me as I was going through a sudden eviction. He was caring, humorous, and very supportive through my decision making. He gave great recommendations on boxes, sizing, and equipment. If you need an advocate for you, he is the man with the plan.

Typically, so many different problems arise when one has to delegate what goes where, etc. However, Cube Smart excels on many levels.1.) The staff is so friendly, helpful, and knowledgeable. They were super sweet ladies that answered any and all questions I threw at them because I was brand new to renting storage space.2.) Hi-Tech security cameras and lots of them.3.) It is virtually impossible for a person without a locker at the facility would be able to get in the facility without talking to the top notch customer service ladies4.)Which leads me to safety of my belongings. When shopping for units, one should generally scope the surrounding area and pick accordingly to your needs. This particular CubeSmart establishment is very current with many different theft prevention methods. They have a plethora of monitors which records and displays any movement in the entire premises.To sum it up, you will no longer worry about whatever articles you store CubeSmart Self Storage, located at 1820 Marietta Blvd. NW, Atlanta, GA 30318.ADDITION in November 2020:I just rented another unit from this same Cube Smart. Quincy Wills was a tremendous help. He walked me through all the steps I needed to know. Again, I highly recommend using this CubeSmart.

My company has units here at this location and Im always so pleased at the incredible customer service. The general manager Marie is always so helpful and pleasant always asking how our day is, if theres anything that we need. Shes always so alert and always working hard trying to keep the docking areas clean this girl is a one man army. We love you Marie!!

The manager Quincy was very professional, knowledgable and worked with me in securing the right size unit and the glitch in booking online.NChin

Terrence was full of energy and enthusiasm to make my experience the best possible! He has made my move process better. Marie was also professional and courteous!!

Marie and the staff at CubeSmart are very helpful and courteous. I had an issue with the rolling door on my unit and the lighting on my floor and they resolved them both in a timely manner. I would definitely recommend CubeSmart - Marie and Nicole are the best.

BEWARE....I rented with this location a few years ago so I felt safe coming back to store my things while giving myself time to find another place. Upon move out, I even referred my roommate to use to this location. Her things were only there for 2weeks, if that, and her flat screen TVs were stolen. I felt so bad referring her to this location. My things were there for 2 months and upon getting my things for move out, noticed my gaming system had been stolen. I’m know for sure, it’s was packaged back up and hidden because I know people steal electronics so I know whoever took it had to had gone through my things. My perfumes and shoes were all over the place and only the box remained that once held my PlayStation. I was informed security and access to the u it’s was tight so my best guess is someone working there is stealing or allowing someone to come in and steal because we both have/had the locks instructed by the office despite me having my own lock. I used my own lock previously and nothing was taken. I called and was informed the district manager would call within 48hours. Wrong. Even the office staff could care less when I told her my things were stolen, I was given a “oh, Call your insurance, thank you.” No remorse or trying to solve how and why it happened on more than 1 occasion! I actually liked this location and my experience until now. Pissed! On top of the threatening notes to dispose of your trash and no trash cans available to use.

Amazing experience! Cherrell was extremely helpful! Answered everything I needed to know! Definitely will recommend this location!

Friendly, professional, polite and helpful employees. Clean and safe environment

I was assisted by Marie- amazing customer service and genuine aura! Our interaction was quick, to the point but also helpful. Marie answered all of my questions and even gave me a few recommendations to avoid headache down the road. I gave four instead of five stars based on location only. It’s a little off the beaten path but clean facility!

Super smooth contactless check in.

Ive had a unit here for quite a while now and everything about the experience has been great. I often leave town for over 6 months at a time and whenever I re-enter my unit it is always dust and bug free.The staff not only do a great job maintaining the facility but they are extremely communicative and helpful as well. I receive consistently over-the-top customer service from Ruby Jones who works at the main desk. She is always very polite and accommodating and she addresses any questions or concerns that I may have in a timely manner.I highly recommend choosing this CubeSmart location for your storage needs. Its clean, well-staffed, well-located, and competitively-priced.

I was greeted immediately and was given a warm welcome on arrival. Viewing and renting a storage space was very easy and stress free.

The staff at all these stores are amazing and helpful. They work as a team and find the facility that most meets your needs. What an awesome company and a pleasure to work with! A big shout out to Rosemary!!!!

STAFF:Though Ashley, the manager, was always professional, I felt that there was a warmth that was missing from the office staff. Sometimes it seemed that my coming into the office to ask a question or address a concern was an inconvenience to them. Nevertheless, for the most part, issues/concerns were always resolved.THE FACILITY:The staff did a fantastic job of keeping the place clean. The unit doors were always bright and shiny, and the bathrooms always clean.Parking is not so great and neither is access to the building. There are only two entrances and one of them only has two parking spaces. So, if many people are moving in or out and using a car or small box truck, its going to be cramped. Unless you park in front of the building a walk a block or so back and forth. There is, however, and second entrance to this four story building. In the back, there is a spacious dock, but this is really for MUCH larger trucks.PRICE/VALUE:Before renting here, I had a space elsewhere. The staff there were amazing, and their facility was just as clean as CubeSmart. The rent, however, would increase every 3-6 months, which was unacceptable. The rent was cheaper at this CubeSmart location and increases were FAR less frequent.WOULD I RECOMMEND THIS LOCATION:If receiving a smile or warm welcome from the office staff is not important to you, then I would most likely recommend this location.

I was pleasantly surprised and pleased with my service I received from Ruby and her staff at this location. The facility was clean, Ruby communicated clearly and went above and beyond to make my first ever storage move in experience as easy as possible. This review would have been 5 stars, however, the 10 PM elevator shut off time was difficult as I moved in the evening (I didnt finish moving by cut off time and paid truck and movers for a second day). I would definitely work with CubeSmart again.

During a brief moment I was able to pause from the stressful day I was having due to The great customer service Nicole had giving me. Such a AWSOME store manager! Because of the great customer service I referred several of my Co workers to store at this location. Nicole Turned my frown upside down.

I came in today a bit stressed about how sudden I have to move out of my current place; however, Terrance was a great help. Not only does was he very knowledgeable, but his wit and humor was exactly what I needed today. Terrance, if you’re reading this, thanks for everything!

Outstanding. Great customer service, great price, getting the unit was efficient - took less than 30 minutes to find the right unit, tour the facility, and sign the paperwork. Highly recommend.

Gordie Holt signed me up for a 5x5 about 45 days ago. It was perfect for my initial onjective; however, a week ago circumstances changed and I needed to upgrade to a 10x15.Gordie was great, very professional yet personable. My initial experience was great. When I called in to upgrade not so much. A different person made my reservation and when I came in to pay & move my things I realized that I was unable to obtain the “discounted” rate that was online because I was already a customer. While the difference was necessarily significant it was more the principle of it. Had I realized that in advance I just would have went to a different storage company.But the units are clean. The property is clean. All is well otherwise so far.

I always get great experience at Cube Smart at the Marietta Blvd. location. I come back to this location specifically because the staff is friendly and accommodating. When scheduling my free truck rental ($10 for gas refills). I called 1 minute before closing. Although I was sent to voicemail, I left my voicemail and 1 or two minutes after closing I received a call from Ashley who scheduled me on the spot. Ashley is a major reason why I keep coming back to this Cube Smart location. She definitely deserves a promotion. She is committed to Cube Smart, its values, and its customers.

Im having to pick up and move quickly because of hygeine and emotional regulation issues with my roommate. The front made the experience super easy and the person that helped me was very nice. The service I received helped to make a stressful situation more bearable.

Great location and Terrance is always very helpful. Came in to buy a new lock and was in and out in no time.

Terrance Is a new manager at this property I highly recommend we came in right at his lunch break begin he still went above and beyond to help us we are very pleased

Horrible company. Other than the day I moved my stuff in I have NEVER seen management or staff in the office. The doors are locked, no lights on, and no sign in the window. The one time there was someone there she had her child with her. And its ironic the office is locked since the security and access control system has never worked. Anyone can gain access to the facility 24/7. And customer service is unable to help. Regional/District management fails to return calls.This place is a liability lawsuit waiting to happen. Save your money, save your mental sanity, save yourself.AVOID AT ALL COSTS!!!

Very good customer service signing up and moving into the facility and cleanliness. The three star review is for a notice I received 6 months later of a 30 dollar increase in rent from 137 to 164. Checked my lease agreement does not say anything about a locked in rate, basically says cubesmart can up their price whenever they want and you have to grin and bear it.Called the office said not much they can do and the unit is typically 240/month which I had to laugh out loud at. Most storage places I have been once you sign that is the rate you are locked into. Just a buyer beware review for anyone looking to come here thinking once they sign thats their rate. I understand its not the local peoples fault and this is how corporate operates just frustrating is all.

It is a great store and very very clean. And the staff is so amazing. From the time I walked in the door I was greeted and helped right away. She ASHLEY C. Had Great customer service with her. And her g.m eric was also a big help wit the rental. They both are great with customers and very friendly. Great knowledge of the store also

Thanks Ashley she is so kind hearted and very respectful. I feel so at home and welcomed here she is like no other. She has the customer best insterest. The customer needs is her best interest. I wanted to reward her and she said your presents is enough she is the best.

Terrance was awesome and a great help!! Very personable and polite!! Highly recommend working with Terrance!

The employees are very professional

Terrance Is A Wonderful Manager At Cubesmart, He Helped Us Out Even On His Lunch Break. Very Hilarious As Well.

The manager was extra nice and more than helpful in a stressful situation. Helped me with everything I needed, explained all the what’s and what nots. Thank you so much and I’ll continue to support cubesmart storage always.

Mrs. Ruby is the BEST! Her customer service is Stellar!I recommend everyone who’s looking for storage space to go see Mrs. Ruby!And oh yeah... The prices are the Best also! ⭐️⭐️⭐️⭐️⭐️

Do Not use this facility to store anything. This past weekend somebody that works here opened my unit with a key, stole all my inventory and then locked it back up. Per my company we have to keep a key with the front office. Little did I know they are thieves and stole all my stuff. I learned from the police this occurs often at this facility. Only three people worked since I put it in my unit yet they cannot figure out who did it. Wanted to see cameras but they said no budget for cameras, very convenient. I pay $150 per month and no cameras, STUPID!!!

Ashley is super friendly, informative, and professional. The storage facility is clean, well lit, and very organized. Ive never had to rent a storage unit before, but Im so glad this professional, positive transaction was my first experience. I highly recommend this CubeSmart Self Storage location.

I had a storage unit with CubeSmart for 3 years now. The office staff is amazing! Ashley in particular is always very helpful and professional. I can see a big change from the previous owner of the facility. The grounds are always clean and well cared for. Thanks for everything CubeSmart.

Ashley was absolutely awesome! She made sure I got a unit that would work best for my needs when I picked the wrong one initially. I am so glad I picked this location. It is convenient and extremely clean with easy access to the units.

Nicole and Marie provided amazing customer satisfaction. Really took the time to break down the units available and the ideal size for my belongings

Very helpful! Was great working with Ruby and the local team. Safe. Flexible. Courteous.Would definitely support this location again.

From the moment we walked in the door, Ashley made my husband and I feel that we picked the right storage facility to house our belongings. She is very knowledgeable, and professional. She works quickly and thoroughly thereby allowing us access to our unit without difficulty.

I was impress with the facility from the time I walked through the door. Clean, neat, organize office, excellent customer service and very professional. I would recommend friends to use 1820 Marietta Blvd NW location Cubesmart.David showed me some units on my first visit so I could decide on the right size. He was great, not rushing me to decide on a unit. He answered my questions and gave helpful tips and suggestion as well.Brad showed me the unit on my second visit when I returned to finalize my decision. He was great at explaining all the details, requirements, policies, and operations of the facility. Brad also gave tips on which products would be best for the safety of my electronics.Brad and David are an excellent team and it shows when you walk in to the office.

Omg these girls Nicole and Marie are awesome they went above and beyond to a light issue in my unit and the customer service was excellent you guys rock!!

Very quick, efficient and helpful. Gave me a great price adjustment for an additional unit, since I am a long time customer!

For one year and then 3 consecutive years, I didnt have to worry about the damage nor safety of my items in storage.

Its really was cool in and out thing the lady rosemary was nice meet some kinda poet there he was really talented as well it was a unique experience check him out on IG:@woa458 I rent from here any time

The service at this CubeSmart location is wonderful. On a recent visit, Debreena wowed me by going above and beyond to research moving quotes for me. She took the time to call the moving company to get information for me and wrote the information for me so that I could take it home. She simply made my day!

Great location, great prices! The staff is wonderful! Ashley is the absolute best...extremely knowledgeable, professional and helpful. I will most likely always use this CubeSmart on Marietta Blvd.! Thanks for the great service!!!!!!!

Ashley is awesome and has helped us so much in our storage needs. Id recommend CubeSmart over any place. John PS. I said AWESOME customer service.

Good company but got lost in the facility. Had to be rescued. CubeSmart needs more staff. One to stay at the desk; one to cover the grounds and accompany new customers. Sore point: the monthly insurance is a price gouge and buying additional is outrageous. Not everyone HAS Renters Insurance to cover stored items. Why not offer a one time fee commensurate with the value of your goods? Insurance companies are the devil imho!

The manager Ashley was beyond awesome. Worked with me, quick, gives options if possible. Great experience and service!

Jeannina and Gordie have absolutely amazing customer service!!! From the first day I arrived, I have received nothing but the best care and they made sure of it!They are so welcoming, I make sure to go by and speak everytime I am there.

Brad helped us so much! We love using CubeSmart! It was a quick and easy way to store everything we didnt need before selling our house! We will recommend CubeSmart to all of our friends and family!

These guys are great. clean well secured climate controlled and Convient. I work with Lonnie who is the manager who is super helpful.

Rosemary was wonderful very patient with us and great customer service God bless her

Nikita was awesome! She was polite, energetic, helpful, and professional. Her assistance helped me to decide on this facility versus a competitor. The units were clean and well maintained, and Nikita was the best!

Nikita and Ashley went above and beyond to help me get into my unit, accommodating my special needs. Great service and very nice ladies.

Ashley is a well rounded manager!! She is efficient & has always given us great service. Good customer service still exist here!!! Thank you sooo much for all of your help.The Dixons :)

Went to cubesmart and Ashley greeted me right away! She was very at tentative to all my needs and showed me the space before I rented it out and went over all the details! She was awesome and was super quick and made me in and out in no time ready to pack all of my boxes!

Love this place Gordie Holt is an awesome representative for CubeSmart, I would definitely recommend this location to others.

I been renting at this location for over eight years. I have just, thankfully, consolidated two units into one. A major thank you to Ashley for making the transaction smooth and completely painless! Kudos to this location for hiring and training the best! #AshleyRules

Excellent location. Clean, well-maintained, good security. Eric helped me understand all of my storage options for what I need.

WARNING!!!! DONOT EVER BOOK FROM THIS FACILITY. YOU WILL REGRET IT!!! These people sold my stuff out of my storage unit. I moved out of state and was making payments on my unit. I fell behind by a month and they took my lock off and put their lock on. I paid up my storage unit the week before I was arrive to get everything out of storage. They took my payment over the phone (Lonnie) and told me my lock was still on my unit. When I got there that Saturday my lock was not on my unit. Asked the Manager Ruby to open my unit so I could retrieve my things and when she opened it...an entire apartment full of furniture and well over 20 boxes were gone! What was left had been slashed and trashed! Jessica, the DM was no better! She told me on the phone they didnt think I was coming back for my belongings. So did that give them the right to allow my stuff to just walk?!!! I paid for the insurance and they are not even covering the theft because they claim there was no forced entry. It was obviously an inside job! They watch people on the cameras bring their stuff in to see what kind of belongings they have and then ransack these units. If this isnt the case then where is the video footage? Why are they not cooperating and why is the corporate office doing nothing about this? At this point will have to hire an attorney to sue. These people should be put out of business! And they deserve NO stars!

Tiwanna is the girl to go to. She’s so patient and get stuff done for ya.