I have used Jean Duncan Customs Brokers to handle importing of three cats from Poland and Belgium. Ellen Chance was my broker for each of these cases. Ellen was very professional and made sure that everything was handled properly so there were no issues when I picked up the cats from the airport. I definitely recommend Jean Duncan Customs Brokers and Ellen Chance.

I cannot thank the team at Jean & Duncan enough for their support in acting as a broker for customs clearance into the USA for my pet. They were extremely professional, kind and helpful throughout the process. Their services allowed me to land in the US and not worry about any kind of paperwork nonsense with customs. Thank you both for making our trip as stress-free as possible. They’re absolute legends. :-)

Everything went perfect... First time importing a puppy and it was absolutely perfect.... cant say Thank you enough.... Thank you.....

We worked with Ellen Chance to import our new pup from Europe to JFK. Ellen handled the process professionally and was available after hours to ensure everything went smoothly.I saw how important it is to hire a customs broker when I showed up at cargo. They were about to tell me the procedure of getting cleared through customs. A fellow dog owner told me about his 3-hour red tape nightmare running to customs across the airport, getting forms done, waiting while customs cleared, all while his puppy sat in cargo after a long flight. Not with us. We showed up, told them we have a customs agent, signed a few forms. Ellen had cleared our dog through customs while she was in-flight and they saw it in the computer as good to go. As soon as the pup showed up to the cargo area, we got her minutes later. Based on what friends who have had the same experience without a broker told us, we saved at least 3 hours or more at the airport for pickup.Thank you Ellen. Your work made the process very smooth and stress free for both us and our new pup.

Ive been using Ellens services for years(at least 5now) and all I can say is that she is EXCELLENT..True business lady with heart of gold!! Shes on top of it, reliable, reasonable, straight forward, no B.S.!!! Cant think anything more accurate than BADASS;-)... Petr (former K-9Specialists, now Irpeden)

Extremely RUDE and UNHELPFUL. I called to get a quote for customs clearance and the women I spoke with continuously cut me off mid sentence and laughed over the phone. This is my first time importing so I am not knowledgeable about this process. Instead of being helpful and gaining a new client, the broker told me to look somewhere else. I would NEVER recommend this company... dont even waste your time calling.

I found Ellen online when I was looking for a customs broker who could help import dogs. I had tried several local brokers before who either were only semi familiar with the process or werent flexible with the shipping days/times. Ellen on the other hand went above and beyond, was extremely knowledgable on the process, helpful, and I knew I could rest assured she had it all handled. Even though shes on the other side of the U.S. (Im in CA) she cleared customs at both airports and I was able to pick up my pup easily- no problems. It was a big relief! I highly recommend her if you want a stress-free import process.

Ive used Ellen Chance twice and she is great!

My family was not pleased with the service provided by Ellen as it related to our pet import. We wontt be user her in the future.

They send me an invoice for my stepsons cargo. They dont notify me of the bill but rely on PayPal to tell me. They contact me two months later threatening me with collections. This company needs to learn how to do business.