Let me start by saying, book now! Booking the exam was simple! I was greeted with the biggest welcome ever by Leo! It was wonderful, I’ve never felt so good after an eye exam! Everything was clean and sanitized, they have great options for men and women. I bought two new pair with my exam and spent less than I did at for one pair last year!!! They are designer frames with high end thin poly lenses, light sensitivity and transition lenses INCLUDED! I will be back and I will be sending all friends and family! Thank you so much!

Great experience for a first timer!! Great prices and staff were the calmest people I’ve come across since this virus started. Looking for a great deal I would highly suggest Eye Lab.

Unfortunately I did not have a satisfactory experience. The unkempt storefront and eye exam done by a remote optician should have been my cue that this was not for me. After waiting 3 weeks my glasses and 2 boxes contacts were incorrect. They offered to remake the order and after another 3 weeks the glasses and contacts were in but they too are not correct. I will keep the glasses since I have nothing else. I take full responsibility for not trying the contacts right away - as I do not wear them on a daily basis. Naturally, I was told the time has passed for a refund on the unopened box. I regret using my meager teacher bonus for an unusable product. I rarely publicly disparage a business as I know times are hard for us all these days. Please be sure to check out Better Business Bureau reports before spending time and money.

One of the best service I’ve ever received at a eye care establishment. The workers went above and beyond to make sure my needs were met; creatively, financially, etc. I carried my baby and someone literally held my baby, they constantly checked to make sure I was okay while waiting for my ride, etc. Thank you to each one of you and I look forward to doing business with you in the future.

My glasses were perfect and I can see clearly. Great selection of frames. Jose was very patient while I took forever choosing frames. Leo made pick up easy and was very attentive and made sure order was correct.

Fast, quality service.I have been to the Brookhaven location a couple of times and they are always so welcoming and time efficient. Jose, the manager goes above and beyond to help and make sure you are satisfied with the service and products provided! The first time I visited was during the height of the pandemic. They were able to see me really quickly and I received trials and my 6 month supply of contacts quickly. I was very pleased. Thank you. I would highly recommend.

Visited several times and finally had an official exam today. Service here is great- everyone is polite, friendly, and flexible.Getting medical services can be difficult in general- dealing with money, insurance, and health needs can be a lot for anyone. I’m glad to say this location handles and supports the customer population with patience and general kindness.

This place is a joke. I took myself & my son to get new glasses thinking I was doing something good for us. Was I in for a bad awakening ! I had progressive lens they took that away. I can’t even see up close with my glasses. I have to take them off just to barely even see the screen on my phone. Everything is more blurry. My second pair of glasses that took for ever to get I can’t even wear because the give me a headache.My son has the same issue.I called them to see what we could do. Got a call center. They advised me that I had to have resolved it 30 days from the exam. Understandable, but it took more than 30 days to get the second pair.So I requested that the lab I originally went to call me back or a supervisor so I could discuss it with a higher up. They took my number & said someone would call me with in 48 hours. Well it’s been more than 48 days & no response.I would go up there but shortly after our exam we moved 2 hours away.

Great customer service!I was long overdue for an exam and had no idea what to expect regarding price, exam (due to Pandemic) etc. I felt very comfortable. The equipment was frequently sterilized and the exam was virtual. Plus, ask for Jose! He was extremely knowledgeable and patient. When asked, Jose helped me select the best frames for my face shape and explained in detail all those extra add-ons. My appointment was at 9:05am and I was out by 10:30am only because I took a significant amount of time trying on glasses. Overall it’s a 5/5 for me. Great experience and I will definitely be returning. Thanks Jose

Jose was a great help, it was my first time wearing glasses. Its such a pleasure to find great customer service.

I was packing to go out of town when I realized I needed some new contacts. The time was around 4 pm. In a quick search, I found My Eye Lab that was nearby. To my surprise, I was able to book a eye exam online for the same day at 6:50. On the way to the appointment, I received a phone call from MY EYE LAB to say that although I was able to book the exam on the website, it was actually too late for them to complete as they close at 7. Luckily, I told them I was right around the corner. They let me come in thirty minutes early to take the exam and I left in a pair of new trial contacts of my updated prescription. So happy to replace those old pair of Hubble lenses that I’ve been wearing for far too long.

Anthony showed excellent customer service, he took the time to explain everything. Highly recommend this place

First off AMAZING!!!!!! Leo & Jose I love y’all!!!!! You all were so professional, helpful, knowledgeable, and PATIENT!!! This was my first time purchasing my own glasses and WOW! I would HIGHLY RECOMMEND! As soon as I walked through the door Leo greeted me with a warm smile! I was promptly helped to get signed in and given a tablet to do my questionnaire. After returning the tablet to Leo, I only waited 5 minutes before being called back (mind you I made the appointment 15 minutes before my appointment, so I was shook)! The eye exam itself was so cool! Technology changes so much in between my eye exams (no I don’t go like I should). But anywho, after the exam Jose helped me with my contacts and glasses selection…. He was so patient and explained all of my options for payments ( yes I’m frugal!) I no truly appreciate you guys!!! Y’all be sure to check them out 10/10!!!!!!!!!!!!!

LOVED THEM! VERY HELPFUL AND PATIENT! RECOMMEND TO ANYONE!

Leo and Nuno were really helpful. I came for a refill and I had to get a new prescription. I was in and out in 45min. This establishment is very clean and I highly recommend anyone who needs any exams or glasses to come here. Definitely a wide selection. Thank you so much !

Me and my family came in for glasses. We didnt have insurance they offered us great deals. We were able to leave with contacts till our glasses get ready. I think thats wonderful Jose was able to make sure I knew how to wear them before I left

I recently visited my Eyelab to get contacts. It was my first visit. Needless to say, I was very impressed. The staff was tremendous. They made me feel extremely comfortable. Kudos to you guys! Great job and Thank you!

José was so helpful and kind. Very happy with the service.

The Buford Highway location is always friendly and responsive. I always enjoy the service and attention to detail that the staff provides. Big shout-out to Jose for all his help with my contacts exam. He was very attentive and knowledgeable. I highly recommend this location!

Anthony was awesome. Fast and easy visit!

Great service and virtual eye exam! Also works with you to get a payment you feel comfortable with. I would highly recommend!

I can honestly say my experience from start to finish was an amazing one! The whole staff is very professional, helpful and friendly. I would recommend definitely going there.

I called and made an appointment within the hour to have my glasses repaired. The person on the phone was very kind and the person repairing my glasses was very kind and professional. I was not charged a dime and I had not purchased my glasses at this facility. I gave them a thumbs up and would come back again when I am ready to buy new glasses.

Great place and they were very quick! Definitely recommend coming here for your eye exam and to get glasses and contacts! Saved a lot of money!

This place gave me a payment plan that worked out wonderful, and manager helped me out with the best price for me. Great place!

Guys were great! My grandson’s first time wearing contacts. They were kind and encouraging! Very helpful! Thanks

Very pleasant and clean Atmosphere.... Customer service is more than a 5-star! Thank you Lisa & Jose for EVERYTHING💕

Very helpful staff and manager. Clear understanding of what I am offered. Fast and standard eye exam procedure. Come. You will not regret it.

My experience was good, it was my first eye exam and felt very detailed. The only issue I had was at the end when picking glasses. The way the associate sold them, she did not disclose any of the costs as we were building my package. I did not know my actual prescription cost and she was very reluctant to give me any info. She built the most expensive package and then basically said this is it. I was shocked at the cost and explained that I did not intend to spend that much money on top of having insurance. I asked what we could do to get the cost down and she was very reluctant to make any change. I had to ask for specifics to be removed and I hope that I will still have good glasses, because at that point she did not give much information regarding my requests for any of the changes. She basically just let me take over and do what I wanted. She seemed very defeated in a sense even though she was very kind, so that part was difficult. Im not sure if your staff is paid on only commission, but if so, its not right. You should pay them a decent hourly wage so that they are more inclined to give good customer service versus trying to push expensive glasses on you. People come because of affordable prices and the hope they can get nice glasses for less. I ended up with what I expected to pay in the end, I just hope I end up with good glasses.You should have your associates build the glasses with the customer and have the costs plain and clear. Let them choose together what is ok to add or go without beyond your basic prescription lenses and frame. I may consider Costco in two years when my prescription is up.

Received good service without an appointment.

The service here was amazing and friendly! Quick, fast, affordable! I got both sets of glasses back in less than a week

Overall the experience was a good one. There was a mixup with my glasses order but it was dealt with after about a week so I’m not going to fuss about it. Jose and Guadalupe were very accommodating

Jose is very professional …. And recognizes good customer service also gave me the best deal available thanks Jose

My Ray-Ban glasses fell right off my face when the screw worked loose and fell out of the hinge. I had no hope of finding it and I knew that Ray-Bans dont use standard screws. Luckily, it happened on Buford Hwy, practically right in front of Eyelab, which I had never even noticed before. The staff was amazing and was able find a screw that fit the hinge... even cleaned my glasses for me... and no charge! I will be back for my next eye exam!

Wonderful experience Jose gave me wonderful glasses. Will definitely return again

Everyone is really helpful, store is nice and neat, services are super, I highly recommend to everyone!

The staff at the store is well versed and happily answer all your questions. My eye exam was taken by Lisa, she was awesome throughout, making sure that I understand the instructions fully.Francesca helped with choice of my glasses and eta. Me through the best options available to me.Great staff and very punctual.

Hello my name is Victoria and I am very unsatisfied and unhappy with my glasses! The customer service was very unprofessional and very poor. Well the day I came into the establishment on 07/05/2021 and when I asked for assistance with the computer tablet to fill out the information for my glasses the customer service lady told me to ask someone else thats sitting in the lobby. Then I proceeded to ask for the manager of the establishment and the customer service lady decided that shed assist me with filling out my information on the computer tablet. After about a week and a half I called to check when the glasses would be ready but when I called they repeated my correct phone number and asked me for a number and I gave my correct phone number they told me it was incorrect and ended the phone call when I was off from work I asked my daughter to see if my glasses were ready and she checked on the website and they were ready but I didnt receive any indication of the glasses being ready. So I called today on 07/24/2021 and they told me that I could come pick up my glasses so when I arrived another customer service lady told me that shell be with me in a moment, when she got to me she told me that shes not going to be able to assist me with anything such as adjustment on the glasses and I would have to come back another time due to other customers I was not able to try on the glasses before I left out the door and she put my glasses in a bag and told me to have a good day.

I went to this location today 8/25/2021, and I was skeptical. But do not judge a book by its cover!There was *one* man working the entire clinic, and he was absolutely crushing it. I regret that I didn’t ask his name, but my receipt says Clevear. I hope that’s correct. This superstar was attending to patients who needed exams, assisting customers shopping frames, and completing transactions all while making sure nobody was ignored or waiting too long.I simply needed an exam to get a new prescription for my glasses and my contact lenses- not ONCE did I feel pressured to buy anything, but this man still let me know what specials were going on in case I was interested.The exam process itself was something entirely new to me (tele-health) and was very thorough! The lab attendant (Clevear) completed the initial paperwork and measurement exams, answered all of my questions, and then led me to a room with a live doctor on a television screen. The doctor did the “which row can you read” and the “is 1 or 2 better” tests all from a remote location- with the lenses controlled the same way as they would have been in person.My exam was $90 (without insurance,) and I think that was a very fair price.I was very impressed with this entire experience and would recommend this location!

I loved the virtual experience here! Fairly quick I was in and out in a hour. Josè is awesome!

My experience was awesome, they are fast and do a really good job.Thank you my eyelab more importantly thank you Jose !!!

Very good experience they are always very nice and take care of me when I come in!

My experience here was great!! From the moment I walked in I was treated with professionalism and the staff was very helpful and patient. Ive been looking for a good eye doctor for my daughter and I think Ive found it. I will definately be bringong my daughter back! Check them out, you wont be disappointed!

Wonderful!!!! I was in and out in less than 15 minutes. I got a copy of my prescription, ordered contacts, and received a complimentary pair of contacts while i wait for the ones I purchased to come!

Havent had an eye exam in years, went in was greeted with such professionalism . Jose customer service and knowledge of his job was the best Ive ever had. Not to mention Lisa who gave me my eye exam was very nice professional and knowledgeable as well. Definitely will recommend them to my family and friends.

Eyelab have the best customer service NUNO AND JOSE WAS GREAT assistance and Help both friendly and kind I recommend Eyelab 100%

It was a smooth and professional experience. I would definitely recommend others to come to this eyelab. Thank you for helping me see.

With the pandemic going on, most eye examiners are booked up months out. I found My Eyelab the morning of my visit, booked an appointment online, and was on my way within an hour. I was blown away by how great the reviews were.From the moment that I walked in, Lisa & Jose were phenomenal with the customer service! It’s rare that I leave reviews for establishments, but Lisa was engaged with me during my entire visit and I felt very welcomed. Jose was very friendly as well, and you can tell that the entire team genuinely wants to help you. I came in the expecting to just get contacts, but ended up ordering 2 pair of glasses as well!

Today i was Driving around to get eye exam done, I cant find one. I was pass by this location the are best I walk in they take care of me. Thank you 😊

Outstanding service. Lisa was very personable and knowledgeable and Hosa helped me reach my desired price point

Francesca was amazing she was so helpful and made us feel Comfortable! She also got us some really good deals since our insurance was out on network.

Employees are very courteous & help you get the best deal available!

Francesca was extremely helpful and accommodating when it came to choosing what was best for me! The process as a whole was efficient and effective. I’m very satisfied with the cost compared to other companies. I’m glad I found you guys.

Oh my goodness! Everyone was so accommodating from the time I stepped in. Lisa had amazing customer service. Jose was do patient and nice, he really worked with me to save money and get the best protection for my eyes because of my stigmatizm. I definitely will refer them to anyone and will continue to be customer.

Guadalupe was such a great help! So kind with great customer service, willing to answer all questions patiently!

Hosa Was Very Helpful.. I’m Most Definitely Coming Back

I had a great experience today nuno and Jose was very helpful and kind

Eyelab, Brookhaven has the best costumer service there is: professional, knowledgeable, kind even funny. Plus, I love the two pair of glasses I got.

Service was amazing the manager Jose was very helpful and got me in and out in a very timely manner!

They are so friendly I felt so at home lost track of timeTalking and laughing just a great place come and experience the love and the great customer service and just a welcoming presence about the employees all in great happy spirits in such a time like this I truly appreciate doing business here

I ordered glasses September 13th and was continually misdirected about where my glasses were . The arrived today and nothing was done about the delay at all.

Same day service… called in and they gave me an immediate appointment… got to 2 pair of glasses and everything… Leo and Jose both knew the eye glass business…

Nuno was the best . Made sure my glasses fit just right and customer service was a 10 ! I highly recommend this place .

My experience with myEyeLab at the Brookhaven location was amazing! The team members are very friendly and knowledgeable of the products and services. Lisa and Francesca are very warm and welcoming! They helped me find cute sophisticated frames for work and also classy leisure frames. I also had the chance to meet the manager Jose, he was also very friendly and helpful. You definitely want to come here for your exam, the customer service is stellar! Definitely worth the experience! Thank you all for your help! I greatly appreciate you!

Very nice and I love the atmosphere will refer a friend thanks for the service 👍🏾

Jose was amazing’ adjusted my glasses ! And made it a solid process

DO NOT GO THERE. They are a bunch of cheats.Trip 1 - Eye Test. Man at the store, Jose, takes down the prescription of my existing glasses that I am wearing that are progressives. I have been been wearing progressives for 7-8 years. He insists they are single vision distance. I had just signed documents under his eye - thus implying I also use them as reading glasses but he insisted they were distance ONLY. I ignored his misogynistic dismissal of me. I wear the glasses but he *thinks* he knows better. Since he wasnt the Eye Doctor I ignored him. My mistake.Trip 2 - 2 weeks later I am told to pick up my glasses that are ready. I go there. My sun glasses are not readyTrip 3 - 3-4 days later I go there to pick up my sun glassesI cant see out of these new prescription glasses even after 2 weeks of wearing them so I order a cheaper pair online using the new prescription to test whether the prescription is bad or if its the glasses.Trip 4 - After a month of trying out the new prescriptions I go in - asking for a refund. Jose asks me which ones Ive been wearing, of the two, when I tell him - he tells me to go back and try the other pair for a week. I said if I do, you will tell me its been over a month and I cant refund you. He says no, the director will understand. I tell him it doesnt take 4 weeks to get used to new glasses. I have throbbing headaches. He tells me to come back in a weekTrip 5- A week later, I go in and tell him I want to return the glasses. Jose tells me he has an in house in person eye specialist to help. The eye specialist looks at my glasses (old and new) and determines I was given the wrong prescription. He asks me why the astigmatism is marked as so high, was I wearing Distance only glasses when I came in. I said, no, I was wearing the same glasses - progressives. I realize then that Jose had ignored me and written the wrong value for my astigmatism as he cant read eye glass prescriptions. I even overhear the specialist and Jose talking where the specialist explains that sometimes the progressives can NOT show whatever Jose deems as the mark for progressives. It is now determined that its thanks to Joses incompetence that I have bad headaches, the wrong eye glasses and no refunds. This is a Monday. The machines are not working so the in person specialist cant test my eyes and Im told to return in a day or soTrip 6 - I go in for the in person eye test, NOT telemed which is how they had tested my eyes on day 1. This time I cant see anything out of their machines. The black letters all meld into the white background. If I move over to the side, I can see the letters even without my glasses. Hazy, but I can see black letters. I keep asking if they need to turn on anything so that I may see through their computerized lens machine, the person says hes got everything on. It is determined that their machines are not going to be able to test my eyes.I am told to go to another Eye Doctor and to get a new prescription and that they will pay for the new doctors eye test. To bring back that prescription to them and that they will make new eye glasses based on that.I left all 3 pairs of glasses there. Telling the specialist to have Jose call me back as I am out of $1000 and I want a refund. If I have to go to another doctor then I see no reason to come back to them for them to mess up my eyes. Ive had throbbing headaches since March and have had to pay for another set of glasses online using the bad prescription.No one has called me in the 2 weeks since I left my three pairs of glasses there.1. This place does not respect its clients, based on how Jose wrote the wrong prescription2. They think were all idiots based on the way Jose suggests things3. Having read all the other reviews here I see that they will not return my money even for their own mistake so I have started a dispute with my credit card company regarding this business.4. In COVID-19 times, Ive had to go to their business 6 times and Im out of glasses, money, peace of mind and have bad headaches.

Great glasses and great service!! Thank you! 😀

Excellent customer service love this place

Francesa was so kind. She juggled multiple clients in the store with politeness and made sure to acknowledge everyone and give them attention.

Went to the eye lab to get my contacts exam and had the best experience. Not only are their prices the best but the cleanliness and precautions are 10/10. Aida,Francesca and Louise were the best. They were professional,informative and quick. I am so glad I found them. The best experience ever.

Excellent customer service. Francesca was great!! Plus i saved a thousand dollars. Yay...

I loved it here. They helped me make a wonderful plan and find the best glasses for me.

Easy process and plenty of appointment time options.

Franchesca was amazing! I didn’t even realize what I wanted until she started talking about types of lenses and different styles for glasses and payment options. I ended up with everything I wanted and it was super affordable. She was so sweet and patient. They are lucky to have a very young, business professional that knows her stuff. She has a spirit about her that is infectious. Go see her! You won’t regret it.

Great experience and customer service. Thanks Jose!

Listen the best workers very polite and respectful they are people person I recommend you visiting them

This place is amazing! Always has great deals and a nice selection of glasses, will definitely be coming back :)

This was my very 1st experience with MyEyeLab. I had lost one of my contacts and was in need of an eye exam. Everyone was so nice, professional, and helpful. The manager Jose went above and beyond to make my experience even more pleasant. I would highly recommend this location (Brookhaven), and I will definitely be coming back for my eyecare needs in the future.

Jose did a great job taking care of me and received the best price.

I’m a new customer and I must say that I had an amazing experience! I was accommodated with professionalism and great customer service! I found a real jewel with My Eyelab and look forward to being a longstanding customer. The staff is competent and efficient. I was in and out in no time with everything checked off on my checklist! I highly recommend My Eyelab.

The manager Jose helped me professionally and did everything I needed to make sure I found the right pair for me. I would definitely recommend this great affordable establishment!

The entire staff had beautiful energy! They were very helpful and friendly. Visiting from Dallas, I must say that they represented Eye Lab very well!!! I will make sure that I let the Dallas branch know how well they treated me!! S/O Clovear, and the entire staff!!

Great customer service today at Brookhaven My Eyelab.The staff is very professional and knowledge, great customer service and good product.

The staff was very professional, kind and helpful. The inside of the office was clean and bright.... What I liked the most was the huge selection of glasses that were available to pick from.

I was impressed as I walked in the door! Lisa and Franchesca were an incredible team! Professional, courteous, thorough and lastly beautiful inside and out. Omg! Lastly My Eyes has your wallet! I believe I got the cheapest yet highest quality deal in Atlanta! Go to Buford highway. Across from northeast plaza where an old Sonic drive thru used to be

Clavear Kelly and Nuno Mars were Awesome! Very Professional! I will be BACK!

Great service, Franchesca was friendly and helpful and attentive. She did an amazing job and I will really recommend her with my friends and family.

I love my two pair of glasses nd my perception sunglasses 😎😎🕶️🕶️🕶️🕶️ there actually the perfect fit these are my second pair of glasses but my first perfect pair I got so many 3 pair for under 200 bucks thanks my eye lol ab. Brookhaven store. ATL ga.

Excellent service and affordable prices! Recommended

Good service and excelente prices.

Francesca and Lisa did a very good job with customer service the best Ive had in months....

Jose was a very knowledgeable and courteous. He helped me narrow down my frames and helped me deliberate the options well based on my prescription. Enjoyed the visit. Thanks guys!sam

I was very hesitant because of other reviews and comments at other locations..but Jose and Lisa was great from the time I came in to get an exam to picking up.. definitely recommend this location!!

The staff was great and amazing! Very informative and a pleasure to be with

Great customer service .

Jose has fantastic customer services skills.My experience was great 👍

Does anybody get the special rate? You better read the small print!!Ask them what qualifies for the $59 special. I didnt get my glasses when promised. It took over 2 weeks. They tried to upsell me on several items to bill me $800+ dollars. All I needed was a pair of cheap glasses so when I lost or needed a spare pair. I call their offices and their system didnt have my order. I had to call 4 differen numbers to track it down, only to be told they showed shipped to stores but not delivered, call back in 2 days. Anti-reflective, transitional, glare.. blah, blah, blah... Go to Pearl Vision instead....

Andre & Jose were awesome. Made the process of replacing my husbands glasses a breeze. Knowledgeable, friendly and safe. I appreciate the masks and the distancing, and still felt warm and welcoming.Thanks guys!!!

First time customer, my experience was exceptional. I did my eye exam the first time and the prescription trial contacts were lower than my previous prescription, which was odd. I told them I wanted to redo my eye exam because I felt I rushed through it and got eye makeup on the lense during the exam, which most likely flawed the result. They made availability for me to retake the exam right then and there, even though it was close to closing time - no questions asked. The store is very clean, I felt very safe with their Covid precautions. They clean each frame after a customer tries them on.When choosing contacts and glasses, Francesca was so patient. She stayed with me for an hour after closing time!! I tried on a ton of frames. We went through every possible price option, how they could accommodate me with my move (I am moving out of state, they can ship it). I shopped around and the service at other places didn’t even come close to my experience at My EyeLab. I felt great that I got the BEST pricing after looking around.I got my second pair of trial contacts after the new exam and felt strange about them, they felt funny. Jose the manager and another manager suggested I take a few days to let my eyes adjust, if I still wasn’t satisfied they could give me a full refund for me to get my exam elsewhere or give me store credit. I gave it about two weeks for my eyes to adjust, now things are crystal clear, I see everything so clearly.I can’t emphasize enough how kind and patient everyone was. They really listened, had my best interest in mind, was always available and accessible, flexible in providing what I wanted, I can’t rave about them enough. I understand things don’t happen perfectly, but they go out of their way to make things beyond right. They have definitely earned my trust, business, and loyalty.