I liked how I was immediately connected to service and how they catalogued all my needs and concerns and helped me make an appointment.I was very impressed with Vladimir Kochubey and grateful for his attentiveness to my concerns and timely feedback for my questions.I will definitely be back!Thank You so much!Zach Williams

I had been looking for a new car for several weeks and have been severely dissatisfied with the interactions I had with other dealerships / sales consultants. Evan greeted my family and I and got to work right away. He took time to listen to mine and my families concerns and was attentive. Very satisfied with the overall experience and have been recommending to everyone I know! Thank you Evan !

Great dealership. We ended up seeing Ron and he was awesome. Very friendly and helpful. We ended up waiting for a little while for paperwork to go through and he was very easy to talk to able cars and Atlanta area. No pressure tactics and gave us the feeling that we made the right decision for our family.We’ve also been in for service. They tend to be pretty busy, so I always leave and come back. If you wait in person, the lobby is clean and there are some complimentary coffee and drinks.

The service Advisor, Charles P was helpful and knowledgeable of my car issues. He knew I was in a rush to get back to work. He wrote up the service ticket in a timely manner and was able to provide a LYFT for me quickly.

I flew to Atlanta from Texas to buy a truck from these folks. Terrible experience. Couldnt find the keys for the boxes nor did the turn signals work. Once expressing concern a manager informed me that he was off put dealing with me. He stated that he held this truck for a week for me and he could sell it anybody. Be careful and make sure the vehicle you buy from these people have working parts. My sales rep was a fine man and very professional. A shame he missed out on his commission. Jim Ellis could use a new manager.

We were treated with the greatest respect, Reggie and the staff were knowledgeable and helpful with answering all our questions. The dealership is customer friendly and made our purchase of a 2022 Corvette a pleasure. We plan to do business with Reggie again, because of his superior personality of putting the customer first.

Once my keys were found by experience was much better I had to be lyft to my destinations (could have been better if they had given me a courtesy vehicle or a rental since I use my truck for work). My over all encounter, I give 4 stars.

Luis Valdez from Service, does not just treat his customers in a warm and professional manner, but the employees of Jim Ellis too.He advised me to schedule an appointment for an oil change, which I did, however, unfortunately I could not keep that appointment, he assured me to bring my vehicle the next day to Service and he will make sure my vehicle will be taken care of.My vehicle was ready in a timely fashion and as an employee I felt that I was still given the time and attention that is given to a customer.Very happy employee.Thank you Luis.

Every time I work with Vlad it is an absolute pleasure. He is courteous, very knowledgeable, and goes above and beyond to provide the Jim Ellis experience I have come to expect. He is an absolute gem and Jim Ellis is fortunate to have him as a star employee. Thank you for everything Vlad, you truly are the BEST!!

Garvey was my Service Representative and he stayed in touch with me offering continuous updates throughout the process. Garvey is professional and courteous!!

Brought my car for a few recalls and airbag light on came to pick up my car three days later after they said my vehicle was ready upon picking up my vehicle it had multiple damages and scratches left, informed my service advisor Catheryn which was very helpful and informed me the service manager would get back to me by Monday regarding my issues as he was gone for the day on Friday and was out for the weekend. So I still haven’t heard from him so I sent Catheryn a message and pictures of my damages on the car on Saturday and Monday and that the airbag came back on after getting fixed four times already and still hasn’t be resolved she informed me again on Monday that her service manager is out on vacation and I’m still waiting on him. I’m very upset more about the damages that were left on my car then the airbag not being fixed after four attempts of being fixed already due to a recall of some sort. Otherwise Catheryn has been very helpful as an advisor.

The dealership was very helpful, responsive and prompt. Keep up the good work.

I was just confused, as others were, what the protocol would be once I drove up. I sat in my car outside some 30 minutes (behind 3 vehicles already in front of me) before I was waved to come in. It just helps to know what to expect. It just makes it easier for everyone when we do.Other than that, Loan was really nice and understood when I mentioned it to her about letting people know what the protocol is. It was a good experience and I will be returning soon for a couple of other concerns that need to be addressed since I am over the 100,000 miles limit.Thank you so much for asking me about my experience.

The dealership provided poor customer service. The agent that checked me in failed to greet us at arrival. Upon check in he misquoted the price for the service I was to receive. Upon check out we asked to clarify the misquoted prices and his response was “I’m not obligated to state price for service at check in”. Requested to speak to a manager and his solution was a free car wash that would prolong my visit by another hour. Very unsatisfactory service received

I arrived 15 minutes before my appointment. The service advisor greeted me with a smile, she took all of the necessary information and directed me to the waiting area. 45 minutes later, I was on my way home. They even washed my car. It was great to get in and out in such a timely manner. The facility was extremely clean. Such a pleasant experience.

Hands down, the best car buying experience i have had! Shout out to Amanda, who went the extra mile for me and my situation. Great deal, great inventory! Highly recommended.

I’ve been a patron of Jim Ellis for years and the most notable difference spanning the many oil changes and vehicle servicing would have to be the lukewarm employees. It seems that for the most part they are there because there’s no alternative.After arriving i sat in my car and watched as everyone glanced up at me only to look away in hopes that I’d become someone else’s problem. Eventually I exited my vehicle and an African American guy acknowledged me as he finished the task he had been occupied with and informed me that he would return to and help me if I was still there once he was done. Five or so minutes passed and my representative finally arrived. I inquired about the wait time for service and that I would like to take part in the complementary wash. He informed me he would look into it and get back to me; which didn’t happen until the service was completed. When I asked if they were able to was my car I was giving the run around about the price being charged to the dealership at the rate of $15, a process I’m unfamiliar with. He then humored me by pointing out a $10 wash fee in a brochure and states that my car was in so many words, dirty! I shared with him that I should’ve been given that option prior to my car being made ready for my departure. As we walked towards the cashier we continued to discuss the wash and then i remembered to make sure all fluids were topped off. A tech pops the hood in the departure lane and notices that topping of the fluids had been skipped. He then decides to go and grab fluids and fill it where it was parked. My representative then continues towards the cashier only to become argumentative with me as I explained my reasoning for questioning whether the oil change was even done properly…Needless to say I won’t be returning I’ll take my vehicle elsewhere and hope for better experiences with customer care, timely service, and peace of mind knowing my service was completed thoroughly and is worth the high dollar premium I pay.

Great team at Jim Ellis Chevrolet! Great customer service! Definitely recommend for service!

This was my very first time servicing my truck, like ever. I’m a newer car owner so this was my very first dealership experience and it started off really bad! It took 20-30 minutes for the initial contact. I hate putting it like this but It was me and three other black customers were waiting before i showed up. One guy came way after us, stopped his car went inside and got service, no problem. After i saw that I went myself since i was already 20 minutes behind my appointment time & two other customers followed suit. I had to initiate contact and ask questions about what’s going on and what we should be doing as customers. We were told to return to our cars & who knows how long we’d just be sitting in our cars if i hadn’t gotten out and spoke up. It was very unprofessional and the demeanor or the guy that came and initially talked to me was more so annoyed than anything else it was truly unappreciated. Garvee, my technician was great though. Very professional and wasn’t pushy with recommendations. He respected me as a person and he’s the reason I’ll return. Really would want to work with anyone else up there if i ever come back.

Overall, my experience was average. I completed all paperwork online including submitting photos of all required documents. I still spent 3 hours in the dealership. I was told that filling out the online application and submitting documents would speed up the process. How long would I have spent without completing the paperwork?

I have to say, never would I have thought that buying a car online and having it delivered to my address could ever make practical sense! For one thing, its risky-- taking a chance to procure auto insurance without looking at it first, just to have it delivered!Surprisingly, my experience was great!After searching for a Honda SUV with the specs and price range of my liking, I researched and clicked on it and waited. Shortly after, Ian from Sales reached out to me followed by Andre from Financing. Both men worked to make sure that expectations were met, questions were answered and that the entire process was transparent and that it went smoothly!Jim Ellis Chevrolet delivered the car to me and I had a chance to inspect it, take it for a test drive and sign the paperwork all from my residence. The whole process went smoother than expected honestly.Thank you both!Andre, I appreciate the transparent feedback and even for answering my literal hundreds of questions while educating me and with patience!100% recommend working with both Ian and Andre for a great experience!I absolutely love my Honda SUV!!

My Chevy Volt 2017 had something dragging on the undercarriage. Brought the car in near closing time, but Service rep LUIS VALDEZ was able to fit me in, get it diagnosed and repaired real quick. Turned out the undercarriage ‘cover’ had ripped and was dragging on the road.Many thanks to Luis and the service team!

Very courteous, attentive to the needs of the customer. Everyone was enthusiastic about there job and you could tell they work well together. This made it pleasant to do business.Special Thanks to the mangers and Reggie Stagmaier for excellent service and ensuring I had a smooth purchase for one of GM Iconic products in decades 2021 Corvette convertible.My father retired from GM and work with Mr. Jim Ellis. Thank you Mr Ellis for great service toA disabled Veteran who has always wanted a Corvette my dream car.Again thank you all,Melvin E Smith JrU.S. Coast Guard Retired

Reggie is a fantastic sales person, Finance was very effecient and friendly also.

The visit was excellent as normal. The facility was clean and comfortable. The staff were all exceptional. Catherine did a stellar job taking care of my needs with my vehicle and kept me informed throughout the entire process.

Had a great experience here. Ian was my salesperson and he was super transparent about everything that was going on and fun to talk to and test drive with. Andre’ worked really hard to get the financial end to work out for me, making sure I was able to leave with a car at a price I could manage. I couldn’t have hoped for a better car-buying experience!

My experience was horrible! Do not shop here! I was looking to do a trade in on my car and the person who was originally working on my application passed my information on to someone else and when they ran my credit and sent my information to the bank I got approved with no problem. The finance manager is a big joke and should honestly be fired for how my stuff was passed around and he lied about so much stuff. Never gave the bank my info to purchase the car. He came up with so many lies. I waited a whole week and came up there twice because there was no communication! Nobody calls you back or let’s you know anything! This place is a joke and the staff and managers all need to be fired for how they treat their customers. It’s obvious they didn’t want to sell me the car because I’ve bought so many cars and have never experienced this ever! I bought a car somewhere else and will never come back to Jim Ellis Chevrolet!!!!!

Thanks to Jim Ellis staff including Elisa very helpful when I was sick and couldnt help myself. Your staff stepped up and took very good care of my car Thanks once again.

The service offered today was top notch. I want to commend Jim Ellis for having a stellar employee on Vladimir.He sets the bar quite high on professional customer service.Since I bought my car he’s always been my to go to service manager, outstanding, excellent follow ups, explanations. Congratulations on having a top notch employee like him!

Sold a lemon. All they say is: cant duplicate the problem, when clearly there are history codes located to back up the issue. We will Never buy another Chevrolet. This is our second Suburban.

Reggie is as good as car salesmen get. Just the easiest to work with. Friendly and personable. A real servant heart.

All the sales associates were nice and they were knowledgeable about the Tahoe I was buying. They made everything convenient for me and I appreciate that. I was also happy to find a car dealer and a car that was close to my home. I would certainly buy another car from Jim Ellis.

I’ve bringing my Volts (2) to Jim Ellis Chevy for service for almost 10 years now. The reasons? Vladimir (excellent service advisor) and Erik (superb master tech) These two terrific guys always take great care of me. They are fantastic! In today’s world, excellent people are hard to find - someone is making smart hiring and employee retention decisions in the Ellis group, I recommend them wholeheartedly amd enthusiastically! Sincerely, Steve Brown

The service representative was very helpful, accessible and followed up timely. One of the better service representatives I have encountered.

Everything was great from my initial greeting all the way to paying for my bill and being escorted to my car. I felt like I had assistance every step of the way. It was a very smooth process. I really appreciate Jim Ellis Chevrolet for making my car experience a good one.

Great communication, super friendly & knowledgeable staff, Reggie is the C8-man! And service guys are great.

I can honestly say that this was the best car buying experience I’ve ever had. Evan Hill was so polite, professional, and attentive. He was very knowledgeable of the vehicle I wanted, the breakdown of the cost, and he was understanding of exactly what I needed. He was so positive and made the transaction very smooth. Mr. Ned in financing was very sweet as well and listened to what my needs were. They both exceeded my expectations. I’d definitely go back again and encourage others to go as well.

Luis Alvarez is super great! He did an awesome job very professional! I would definitely recommend thank you so much keep up the great work!

Honestly the best experience I have had at any dealership to date. Charles communicates extremely well and honest. This made what could have been a very bad experience, an AMAZING experience!!! Jim Ellis has always shown me that they value putting the right people in the right places. GREAT EXPERIENCE!!! Thank you!

Chevrolet ReviewI honestly felt that out of the many Chevrolet cars I have purchased over the years, this was the worst experience I have ever had buying one. This will actually be the last time I will buy a Chevrolet vehicle because of this experience. The sales associate was more concerned about making a sale then listening to my needs as a customer. When I asked about features, he was either short or misinformed about them, I wanted as many features I could get and I ended up with fewer features in my trailblazer than I actually wanted (e.g Wireless charging, better infotainment system, Bose Audio system). I SPECIFICALLY asked the sales associate to do one credit authorization, and he didnt listen to my request and resulted in multiple inquiries which I did not want, and I also disclosed that I came in with a pre-approval letter but continued with the multiple inquiries. When I received alerts and confronted the sales associate, he lied and told me I was denied, but in reality, they were despite to make a sale that they credit shopped trying to find a deal; and I was approved for all applications that were sent out so they were rate shopping, not looking for approval. My close friend works for one of their preferred lenders and was able to see the multiple inquiries as well. When I confronted the financial team, they were rude and were not listening to my needs when asked the reasoning for the extra credit pulls and when I told them I did not want to continue with the sale; it was escalated to the financial director. The financial director was really the only helpful person in the building which saved the sale overall. He was very honest and helped me through this horrible experience. He honestly disclosed with me that because of this experience; my sales associate and other staff members of Jim Ellis considered me a problem customer which made me feel very small about myself because I just wanted a good sales experience as I have had in the past. When I returned after the sale was completed, my trailblazer actually has gas economy issues and when I attempted to discuss this, they ignored it.Overall its many things that need to be improved based on what I disclosed, from the sales team, financial team, actually listening to a customer on their requests, try not to pressure a customer into a car that they truly werent 100% about purchasing because I honestly regret buying my trailblazer. Ill probably trade this car in soon and go with another car manufacturer and end my relationship with Chevrolet after dealing with this.

Ron was great to work with. Very patient and no pressure. Very pleasant experience.

I was in town from out of state. Had some unforeseen issues. I set an appointment online and came in. Upon arrival it was clear they were very busy. Immediately I was greeted by the young lady and asked if I wanted some water while I waited. Once it was my turn to check in Luiz greeted me very pleasantly as well as urgently. I told him the problem he ran a check and got history codes. He went to a senior tech and consulted, they followed the symptoms I gave them and found a bulletin on what the more likely cause for the problem was. He set expectations that it may be a while but made me feel at home. Then they exceeded the expectation as it did not take nearly as long as thought it would. Great Experience! I made it back to NC with no issues.

I arrived at 7:30am for my 8am appointment. I was not able to leave until 2pm. The advisor was wonderful but for some reason no one told him that they had to go get the parts to finish my repair and then basically forgot to go get them….and bc no one told him I wasn’t informed and I was sitting there for hours. To the point where multiple employees who saw me started questioning what was going on but no one was able to get back to me. Until my advisor finally explained while I was checking out what happened. I’ve been coming here for years and have always had wonderful service but after I called the director and no one got back to me o decided to leave a review because that’s not acceptable.

This was my first experience at Jim Ellis. Everyone was exceptional nice and patient with me. I called to get a quote for a battery and wasnt aware of what was going on with my 2016 Chevy Camaro, due to an outage where my care was not doing anything. They recommended what I should do and was able to book me for the following day. I was able to get the vehicle to them they provided transportation for me to get back home and back to the dealership to pick up the vehicle after diagnosed, repaired (as it was the battery that I had for 5.5 years and nothing in addition). The service reps were exceptional nice and informative. I would like to thank Q, the service representative that made my first experience an awesome experience, as he did everything he said he would do from making sure I had transportation to the following up with everything as timing was a great priority for me. Thanks Jim Ellis Chevrolet for the awesome customer service that you provided!

Pulled in at 4:30 with a nail in my tire. Heading on vacation the next morning early. Vlad and Katie did their thing and got me set up with 2 new tires. The nail was in my side wall so the tire was ruined. Good people with great service mindset. I was rolling by 5:45. They saved the day. First went to local businesses for tire repair and got nothing other than “ we are short staffed”, can’t help you. It’s sad what’s happening out there. Thank you Jim Ellis and your service department. It’s actually the 2 Nd time I’ve pulled in without an appointment and they were able to help me.

Reggie is the best! Honest, efficient, direct, passionate about Corvettes, and very straightforward! Total opposite of the experience Ive had at Jim Ellis Porsche!

The mechanic, Jerod, was good. My experience was just OK because the bill continued to increase each time I talked with them. It would’ve been nice to know from the first appointment or second appointment what the total amount would’ve been. We started out with an estimate of about $1800 and ended up with a bill that was greater than $3000.Also, they kept my car for more than a week to get the job done. And when I picked the car up they had not topped off the fluids. I definitely expected that after having a car for a week that I could pick it up and it would have been ready.

Very disappointed with the service at this location. I have brought my brand new Chevrolet vehicle here multiple times and the service has been pretty hit or mess but this last time was a big miss. Just for a simple change you have a tire my vehicle was at the shop for over a month I went through a process of not being worked on not having any of my calls returned not being told what was going on with my vehicle then being told there was a recall on my vehicle and never ever been able to get in touch with my service advisor. I would strongly advise against the service department at this dealership maybe their sales department does a better job but if you purchase a vehicle here

My service appointment started on very rocky grounds. Initially when calling to schedule the appointment I was told numerous things that were not true, most blatantly that my tripartite would be covered under warranty which was a shock to me since it was damage caused by my children. I was also told that I would receive a call when the ordered part arrived at the dealership. After few weeks of not hearing anything, I placed 3 or 4 calls to inquire on the status. The person that I originally spoke with was never there when I called but what was frustrating was that the individual never called me back. Finally I just drove to the dealership to figure out what the deal was. My suspicion that it was not covered by warranty was confirmed, but also the way I was treated from that moment on was so wonderful that my mindset had a complete 180 change for the better. I was greeted by, Kristi (I think) who went out of her way to ensure that my issues were resolved. She suggested that I speak with the service manager James. He continued where the service advisor left off. In the end I felt as if I was treated like family and an outstanding experience. I will definitely look to service my vehicle with Jim Ellis in the future.

John was hands down one of the best salesmen I’ve ever encountered. He’s the ONLY salesmen who has ever sat in my new vehicle with me and went over all the specs and features. I will always do business with him. I love this dealership!

Very good experience, working with Garvey to resolve my car’s issues. Once the parts came in, the work was done well and done promptly. Garvey stayed on top of it, and made sure it was done. The only glitch was getting the parts! Thanks, Garvey, for being prompt and being honest.

The service rep that assisted me was very knowledgeable about my concerns and addressed them with enthusiasm. The process went quickly and he communicated throughout until completion. Thank you.

Reggie was perfect in the delivery of my new Corvette. Every aspect of delivery was great, including the signing of necessary docs by finance team. Even though I did not obtain financing there were tag title docs to sign and that process was smooth and seem less. Thanks Reggie for a great experience!!!! Love the new Corvette.

I thought I’d have a negative experience, but it was a nice experience for buying my first car. They took good care of me. I’m thankful of them.

Want to start with sales personnel outstanding job the only issue I had was with finance I brought my pre approved loan from my bank military well used and known bank the whole time the guy made me feel like my bank was useless and hard to get a title and I should be thankful they are doing this for me if it was such an issue then dont do the deal if you dont like the military then tell me but dam I felt like some kind of charity case . Again sales department outstanding I am almost tempted to return the vehicle and go somewhere else thanks for making my experience a bad one at the end .may use the 24 hour return.

Reggie Stagmaier has handled several vehicle purchases from me. I trust him. Thats about the best compliment I can give a salesperson - in any field.Trusting Reggie and the fact that Jim Ellis does not charge above MSRP during this crazy time *cements* the fact that I will be a lifelong customer.My one less-than-perfect item was the finance rate situation. I received almost a full point lower when I asked for it because the rate was higher than what I thought it should/could be. My credit is very strong and I would have preferred to have gotten the best rate up front.

The service agent told me I had a nail in the middle of my tire and that they could provide a new tire for a little over $500. Usually, if a nail is in the middle of a tire, not the side wall, it can be repaired but that wasnt an option offered. To add insult to injury, I told them no need as my tires are run flat and Ill check for tires elsewhere. I was then told that there is no way I would be able to drive the car and if I wanted to take it to another place, I would have to have my car towed. I stated again that that wasnt needed as I have run flat tires, to which their response was, no, they are regular tires. At any result, I told them not to fix the tire and drove my car (on my run flat tires) to another tire shop.This incident only added on to previous frustration I had with this service department of which after getting an oil change, my car started leaking oil. I had them check it and they told me that my oil filter gets lose if the car isnt driven often, thus charging me the price of an oil change just to tighten the filter and add more oil.To me, this service center seems to only look for ways to overcharge customers and obviously, they dont have people who can tell between a regular tire and a run flat. In the future, even if I have to drive, I will be taking my vehicle elsewhere for service as I just dont trust this dealership to do whats right. They are just going to do whatever they can to get the most money out of a customer. Which may be good in the short run but it just cost them this repeat customer.

Luis has been great and Extremely professional during this whole process. I appreciate his knowledge and patience he has had with me during this difficult time for me with my car. He made me feel comfortable and he Never gave up on trying to fix the problem!! I appreciate his efforts he is a great worker!

Quick and courteous service. Went in for an oil change and tire rotation and got a car wash thrown in complimentary. It was a pleasant surprise and greatly appreciated.

Service representative left me hanging. I needed assistance and I had to ask the porter for help and the sweet little lady cashier walked out and helped me close my door. I didnt need it. But, the fact that she offered to help is the reason why I will be back. I just wish the service representative would return my call regarding my brakes

Went in to get my company truck looked at today and got to work with one Mark Thompson in the service department. When I let him know that my wife and I were looking to order a C8, he was able to put me in touch with the right folks. He was courteous and helpful and that means a lot. They know how to take care of you over at Jim Ellis and I suggest you go find out for yourself.

Amazing dealership. Very professional and courteous. I buy all our cars from Jim Ellis. They are the best.

From start to finish, every step of the process was easy. Everything was explained and all questions were answered. Team members were friendly and helpful.

Tom Jones was very helpful; determined my repair was covered under warranty.

Jim Ellis did a great job. They were friendly & very responsive & kept me posted throughout the day about my truck and its status. Great place! Great people!

Everyone was polite and helpful. Im still waiting on my car to be repaired. Its possibly a sensor that is not working properly when the top is in the up position and because of this it limits the top speed of the car to 58 MPH. This is 2021 C8 Corvette Convertible.

Great service. Nice people. Did not take too long.

I got ripped off!! I took my car in for a recall to Jim Ellis Chevrolet and realized that the recall appointment was disguised as an opportunity for the service department to find something to repair. They found that I needed a battery for the key fob that opens my car door and I was subsequently charged $194.78 for the diagnostics to replace this battery. The solution on my invoice stated: Replaced key fob battery and everything is now working as design. Recommend replacing battery in second key fob. They also charged me for an oil change that was not needed. That charge was taken off. Service Advisor 5735 (Aquila Mayfield) said that the service department is under new management. Please dont take your car to Jim Ellis Chevrolet for a recall because they are in desperate need of money!

Vladimir service rep has done god job in keeping up time line. He great guy to work Asset to dealership service dept. Need more people like him

My husband’s and my experience was great. Ian Killian was our sales professional. He made the experience a 5 star one. He was thorough yet timely. His outstanding personality shined even through his mask. He was efficient in relaying the information needed to close our deal. I highly recommend.

Top class, courteous service team. Highly recommend!

Took my car in for an oil change here. Car in perfect condition when I took it. Now I have an oil leak and am being told by the service department that I’m basically imagining the oil leak. Just came back from a four day trip in which my car sat in one spot at the airport the entire time. Returned to a puddle of oil and the oil light still on. Doesn’t feel good as a woman to be told that I’m wrong and be ignored, knowing there’s a risk of my motor locking up. Thanks for NOTHING! Wish I had gotten pics of the oil. But I did take one of the light in my dash board that keeps coming on.

I have been to several dealerships lately to track down a new Tahoe. The Jim Ellis team did a great job keeping me looped in with the internet sales person to notify me that one was available. I came in a few hours later and was able to secure one with Chuck. The overall experience was seamless, will definitely be looking at Jim Ellis in the future-thanks!

I had issues with my car and brought it into be serviced. Not only was the issue taken care of, I was taken care of also. Q is wonderful and truly went above and beyond.

I came into the dealership to get my oil change and the service was outstanding I’m from Michigan and I was out of town on vacation and had to get a oil change in this place was awesome

Had a great experience with salesman Chris Pennington. Professional, personable, compassionate. Sorry we didnt buy a car from him, I was looking for something right away and didnt get back soon enough. 😪 Best wishes to Chris, a super guy!

I had an appointment at 1pm...I arrived early (9:30am-ish) and they got me in. Explained what they were going to do and why. Gave me the price. Basically gave me step by step instructions.Gave me a Lyft ride to work, organized a Lyft ride back - in and out within hours. Easy, quick and overall a great experience

I had an appointment for an oil change and tire rotation. It was due for a 97,500 mile service. Charles came to my car and got me checked in in spite of the many vehicles lined up for service. Charles informed me of the cost for the service (oil change and and tire rotation. After the multi point inspection he informed me of the need for the brake fluid and coolant to flushed. and everything else looked good. He calculated the costs of the other services so I spoke with my husband and gave Charles the okay for the performance of the additional services. When Charles came to inform me the car was ready and walked me to the cashier he was apologetic for the extended wait which I expected. Charles and the cashier were very friendly and upbeat and it was a pleasure returning there to have the vehicle serviced after over a year due to the limited miles driven during the pandemic. Also the cost of the service was much less than expected for the 97,500 miles service.

Friendly staff. Nice amenities in waiting lounge. Social distancing acknowledged. Wait time was a little longer than expected given the amount of customers waiting, but the timeframe James told me was accurate. Would recommend for Chevy drivers.

Traded in a lease to purchase a used car. Terrible experience. I was told they were returning my lease to GMC and would not be keeping it, so I was told I should pay for new tires, which were needed, and a $495 fee to avoid lease turn-in penalties from GMC (Sam the Finance Director made it seem like they were doing me a favor). The $495 is only applicable if they truly turn the car in to GMC. However, they immediately fixed and listed the car for sale on their lot. So I basically paid an extra $495 in cash, probably added to someones commission. The salesman (Sam #2) was the typical used car salesman making it seem like he was doing me a favor when asking for a second/spare key and floor mats that were missing from the car I purchased. Also made me wait and return to the dealership on multiple occasions. Deal felt shady the whole time and its my fault for not backing out, but I had to make a quick change for work purposes. Ive purchased 8 different vehicles and this was by far the worst experience Ive had.

I purchased a new 2021 2500 HD commercial truck and the sales manager Daryl Porter was very helpful and getting me what I need in order to have a wonderful experience with purchasing my vehicle but on the other hand service Department whats lacking when it comes to taking care of the backup camera that does not work the service department took their sweet time and not making it a priority to resolve the issue after the truck has been sold and that should not be the case when someone purchase a new vehicle from you. And as I speak the camera still has not been fixed.

I bought my vehicle from Herr and I took it to be services and they had it a week I got it back it was doing the same thing took it back just got it back yesterday and they told me it was fix but now its saying check trailer breaks on my dash board and when I pick it up I had plug hang in my vehicle its just like almost they just want to get rid of me and I got the vehicle there I would have though sense I got the vehicle from there they would have treat me better and the work wouldnt have been sloppy I message the women that help me to let her know what my vehicle was doing and didnt get a response and the service manager is no help if your mechanic didnt complete the job u should tell your customer there vehicle is ready then u get 60 miles down the road and your dash board lights up and thats the same reason u took it there for . I wouldnt buy another from you all.

Staff was courteous and helpful. They kept me informed every step of my visit.

Jim Banks was professional and responsive. He made our transaction so simple and convenient; we could not ask for any more.

I originally requested an oil change for the service visit but was told that I also had a recall on the airbag and that the parts were in stock so instead of just waiting for my oil change to be finished I planned to drop the car off and leave it all day.After the car was there for five hours, I received a phone call from the service advisor explaining that because my truck was a 2500 they didn’t have the right airbag replacement parts. So I was told to come and pick the truck up and that I would be called when the parts are in and I have to bring it back next week

I asked them to do a full Diagnostic test on my car because my engine light was on. They said I needed an oil change. I went to pick up my car after them having it for two days and soon as I pulled of my engine light cut on. Also my air conditioner was not working and they said I needed an new compressor. I told them it was under warranty. I was told it wasn’t covered. I said yes it is and they didn’t even know what warranty I had. They checked the correct warranty and it was covered. So when I brought it back 5 mins after I pulled out from picking it up. I had to reschedule to get it fixed. Which was almost two weeks later. Makes me think that they really just running through cars and not correctly checking them.

If I could this place 0 stars I would. The service here is the worst from any gm dealership. They kept my car 4hrs to replace a recall on key fob. After 3 hrs called and said had to order which would take a few wks. I would have to return with car to have it programmed and spend another half of day waiting. During all this I left car. They didn’t contact me til closing which didn’t give me enough time to get car. Do not buy a car or get a car serviced here! I will tell everyone I encounter to steer clear of this place!

It was easy. People were friendly and it was customer oriented!

Overall a positive experience. Buying a car coming out of Covid is tough. My only reason for not giving 5 stars is the ability to view different models The actual interaction with the staff was 5 stars.

My car was damaged in a area (heat/air knob)that had nothing to do with why it was in the shop in the first place. Now I just spoke to the rep who says he cant find the replacement part and would need to replace the whole dash piece and they cant justify that even though they supposedly took pictures of the car when I dropped it off. Now I am told if I can find and purchase the part they will install it, of course without warranty. I should not have to worry that my car will be damaged when it is in for service, let alone in an area that has nothing to do with repair. Then to tell me to find the part is ridiculous. All of this after I spent $428 to replace the same part they have replaced 2 years ago, which is a common issue with the newer Malibu models. This left a very bad taste in my mouth on the dealerships behalf.

Purchased my new 2021 Chevy Blazer about 3 weeks ago. Ned in financing went above and beyond with assisting me in my approval process. He is very patient and attentive! Whenever I had any questions or concerns he answered them or found out the answer for me in a timely manner. Thank you so much Ned!!!!!

Excellent. Pleasant, easy, informative, and no pressure! I would highly recommend!

Super helpful and friendly staff, made time and room for me. Just a wonderful experience all the way around.

Mark Shaw was just a doll to deal with. From his initial contact throughout the sales process he was a consummate professional and caring gentleman. He even followed up with a call to be sure my son made it back to South Carolina safely after taking delivery of the car. The only thing that couldve been done better was give me those darn floor mats :o ) I would definitely recommend my family to Mark as I trust he would give them fantastic service and a great value on their cars.

Both my Product Specialist Leland and my finance manager were very personable, professional and top notch. They bent over backwards to make sure I was well taken care of. Cant go wrong with Jim Ellis!

Great communication with Paloma during the entire process. Very happy with my overall experience and customer service.

I left a pair of expensive sun glasses behind, called back 10 min later to find out they werent there. What upsets me is there were no other customers in the area I was in. Staff would pass bye regularly. Dont want to say you have dishonest people working there.

Vladimir Kochubey was great. He is very nice and has a calm and warm demeanor! I appreciated his outstanding customer service. If I need anything else done on my car, I will definitely return to him!

Luis provided excellent customer care and made a smooth process for getting my car serviced. I received a loaner with no problem and we had easy communication via text message. I got there first thing in the morning and waited no longer than 10 minutes. Also, I was very impressed with the kids play area as I frequently have to bring my two young children with me to appointments. I will definitely be coming back for all of my service needs.

Overall good communication from staff and completed service with clear expectations.