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AX Auto Inc.
2790 Burton Rd NW, Atlanta, GA 30311, United States
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AX Auto Inc.
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al
Review №1

I cant say enough food things about our experience there. Lachelle is the best while working out all the detail to get me in my new ride. I live 2hrs away and they stayed late just for us. Truly a good experience and good people. Thank You to all there at AX Auto.

Mo
Review №2

Lachelle was my Professional Sales Consultant at AX Autos and this is my second car I bought from her. She is a joy to be around, informative and got things to the finish line efficiently with both of our encounters. It is evident that Lachelle works hard and is passionate about her job, particularly helping the customer. She is definitely a people’s person and knowledgeable about the entire process. If you’re buying a vehicle, I ensure you will not regret using her as your Sales Consultant. Highly recommend!!

Mi
Review №3

Lachell was excellent, very personable and knowledgeable. She followed the process with us every step. We are out of state buyers and she made it very easy. Wonderful attitude and made sure all of our concerns were taken care of. I wished all car transactions were this simple. Great Job! Thanks again -The Cotton’s

An
Review №4

I will be a return customer! I hope Sam hangs around for awhile, so that I can buy another vehicle from him. He is an asset to AX Auto. Sam does not see himself as a salesman. He stated that he was just a guy that likes cars. He was so honest about all the information regarding my vehicle and the process. Also, not pushy at all. This was my first time buying a vehicle online, not seeing it in person. So yes, there was some anxiety because of that. Also, I had never bought a branded title vehicle before. Sam always quickly responded to texts, and also took pictures and sent me videos of my H2. That made me even more comfortable about the vehicle I was receiving. I had initially spoken to Sam in March, but we had to put the purchase on hold. 2 months later, the vehicle was still available, and we decided to follow through with the purchase. When I contacted Sam, he remembered everything we had previously discussed. Upon receiving our H2, it is everything we hoped for, and even more! It was immaculate. It is our new baby. We actually sent an overpayment, which they quickly refunded, with no problem at all. The contract was very clear stating everything possible about what you are buying. We were in the mileage radius to get a free delivery. The driver was very nice and professional, and showed up in nice equipment. Sam is the best salesperson that I have ever worked with, and it was a pleasure doing business with AX Autos. Thank you for our new beauty!

Sh
Review №5

I had a great experience at this place. It was quick and easy. Also Lachelle was very helpful and informative. I am so grateful for everything she did for me.

Ja
Review №6

Salvage title: vandalized. Glass was broken. Now Ive taken it to Nissan: the rear defrost doesnt work(wire cut) Rear window has to be replaced (if it hasnt already) $1000.Seats (grinding when moving position) have glass in the tracks Nissan recommends replacement $8000 for both.Car looks clean outside, but smells inside like water since the glass was broken. Lazy detailer!I was ok with getting a key and floor mats $500.Dealer wouldnt negotiate on price, shady dealer!Kept talking about how good their ratings are, probably fakes!Ill be the first to post the truth!

Sh
Review №7

I am so excited to get my blue Scion. First time buying a car on my own from start to finish and Mayra made it super easy!! She always answer texts or phone calls and super helpful! You hardly ever find friendly customer service anymore! Thank you so much!!!

Au
Review №8

We were looking for a good deal on a lightly used Toyota Tacoma. Karen was great to work with and helped us purchase our vehicle quickly and painlessly. There was no aggressive hard sell tactics and the staff was very knowledgeable. This was the best car buying experience Ive had in years. Well look here first for our next purchase!

Br
Review №9

My experience was very good the saleswoman Lachelle Campbell. Was very knowledgeable,she walked me through every step.Thank you!

Ch
Review №10

This was a great experience buying from ax auto. They were very respectful and helpful to making it a easy experience! Thanks

La
Review №11

Do not buy from this company! I bought the car 9/16, took for emissions 9/20 (it failed even though I was assured there was nothing wrong), brought car back to be serviced 9/21. My car is still in the shop (today is 10/3). I was given a loaner car….however they stated someone wanted to purchase it and would drive a new one out to me to switch….but when they got here the 1st loaner wouldn’t start (not the battery bc it cranks but doesn’t start) . So they were about to sell another bad car. They sent out two more people to work on it in my driveway all day….only to leave it in my driveway without even a word to me. The owner was here as well and did not speak to me at all. The car has been here 3 1/2 days so far. I am attaching pictures to prove (all 3 cars in the driveway are from ax auto) . if you buy a 2012 gray Honda civic from them, Just know it was broken down in my driveway right before you purchased it. I have requested a full refund and just them to keep the Caliber I purchased bc I have absolutely no faith that they will give me my car in drivable condition. I am filing a report with the BBB. Stay away from this company…..also they pay $20 gas money to customers to make a Google review before they leave the premises. That’s why they have all these good reviews. I had to edit mine……Update since their response is ridiculous: my car is NOT 21 it’s old. It is a 2009. I did not say anything about having a mechanic in my family to look at it. That is also irrelevant because they sold the car on a lie!!!! I would never have bought this car if they told me the actual codes off the diagnostic instead of a lie. CROOKS!! Anyone can feel free to look me up on Facebook or Instagram and message me for more details. I will be glad to steer you away from this shady business. By the way, my car was returned to me and is still not drivable because of transmission issues (which is what they hid in the beginning)

Su
Review №12

Mr. Khan and Mayra were very friendly and helpful on filling out paperwork and test driving the vehicle!

Ka
Review №13

I had the best service thanks too Lachelle, she really helped step by step and walked me through it all. she made sure I was walking out with the car I wanted. I really really appreciate it ! Can’t thank her enough !

My
Review №14

Flawless buying experience! Lachelle was very helpful working remotely. And when I came in Mayra was AMAZING and very knowledgeable. She ensured the car was ready to go and was prepared for my arrival. Definitely would recommend! Professional and friendly environment.

Ro
Review №15

Good selection. Karen is a lot of help. See her when you go.

jt
Review №16

Call ax on the phone spoke with Lachelle about a certain Subaru wrx she said the had one I drove straight there met her loved the car she did a great job selling me the. Car u bought it same day thanks girl u rock

Co
Review №17

I had Karen and she was Super friendly and knew exactly what she was doing so there was no miscommunication. Had my paperwork and the car ready to go as soon as I landed in Georgia. Car was everything they said it was plus some. 10/10 would come here again

Pr
Review №18

Excellent service. Honestly there isn’t enough space on here to describe how awesome Mayra was from start to finish. She made us feel like we were actually a family member and she was going above and beyond to make sure not only that we got the best deal but most importantly that we were happy and felt safe about our purchase.. I give her 20,000 stars and everyone else we encountered were just as pleasant to us..

La
Review №19

Absolutely enjoyed working with Ax Autos. Very professional and helpful. Plus they have the best deals in Atlanta. I’ve already told friends and Family.

Ra
Review №20

This is one of the best car buying experience Ive been in, absolutely no pressure. A GREAT car @ a phenomenal price, great salesmanship.Sam is awesome to work with. 5*****

Ma
Review №21

This place is full of great deals. Mayra was extremely helpful throughout the process. They’re very attentive and they’ve got a great shop operation.

Mi
Review №22

Good service.. very helpful.. great car and price.. thank you Lachelle

ch
Review №23

Lachelle Campbell of AX Auto was extremely patient and very knowledgeable on the process for the purchase of a superb vehicle. I was optimistic and down right skeptical of getting financed and securing collateral-through a reputable institution.I am super stoked extremely satisfied with professional service excellence Lachelle and her team has provided.Thanks AX Auto you have a true gem on boardSatisfied customerUS Army Retired

Ab
Review №24

Lachelle Campbell is such a lovely and nice person to work with. She made the process so seamless. She is excellent.Cheers!

fr
Review №25

I had an excellent experience buying my car (2010 Infiniti G37 convertible) from Ax Auto. I worked with John on his first day and ended up being his first sale! Everyone was very helpful including the Finance and General Manager. I waited a week to make sure the car was good as advertised. I drove 76 miles to get it home. Did have an issue with the front left caliper sticking. Took it to my mechanic on Monday. Replaced the two front calipers. They gave the car a clean review with no other issues found.Great car, Great service, and great price! Will be back to buy another car from them in the future.

Je
Review №26

My experience with Lachelle was amazing! She went above and beyond to help me! I’m truly thankful for your time and help! Wish you the best!!

Aa
Review №27

Its been 3 weeks now and i had some repairs done to fix heat issue, screen replaced, backup camera... So i did pay that cost out of the pocket. I emailed service team so many time and they asked me to bring in the vehicle to their shop to take a look. Since i am out of state i couldnt go in as I am out of state. I really didnt like their professionalism and the sales lady keep on pushing me to get her 5 star rating at the time of purchase. So far very unprofessional team and if you are out of town and buying any vehicle please be aware. If you are locally then its your choice.

Si
Review №28

LaChelle was awesome!! We came, we saw, we won…thank you so much!! Yes it’s legit…Abrar helped me even when I was being difficult! A-1 service…we will definitely be back!

Li
Review №29

Laschell was great!! I came looking and left with a car. She rode with me for the test drive and assisted me through the whole process. If you want a car go to Laschell she is the best!!!!

Tr
Review №30

I dealt with both Lachelle and Mayra, both were great and very quick to respond with any questions I had before I arrived at the dealership. The vehicle was clean and as described in the description online. So far I’m really pleased with the vehicle and the deal we made. I would recommend this dealer and would do business with them again!

Da
Review №31

Update: Well we thought we had a great purchase. 2 days later, turns out that wasn’t true. Unfortunately, We were sold a bad title and had to return the vehicle. They weren’t really apologetic for their mistake or helpful with solutions.Basically felt like there was nothing we could do unless we spent more money with them. Turned the car back in and had to walk away with nothing. Definitely a sad experience. Myra was still really cool and nice though. Just would not recommend the business as a wholeOriginal: I’m very happy with my purchase from ax auto sales. I’ve been looking for a Kia stinger for a few months now and Myra got me in one within a week! She was amazing!

Pa
Review №32

Mayra P. Was great. Took my many phone calls and gave me great answers. The car is excellent and we would buy from them again. They have great looking vehicles.

Pe
Review №33

This place is really great. Everyone is very helpful. My sales rep was Mayra P. She went out of her way to make sure that I had all the information I needed about the car that I was looking for. She was extremely helpful, friendly, and made the entire process much smoother. She is an amazing sales rep and I would recommend her and Rx Auto to any prospective buyer of a car.

An
Review №34

Shopping experience made easy! Lachelle was awesome and assisted me all my needs and concerns

Ry
Review №35

We had a great experience buying a truck here. Karen and Lachelle were both very helpful throughout the entire experience. The process was very efficient from beginning to end. Would definitely recommend buying your car here as well!

Fe
Review №36

She is excellent on what she does, customer service.

Da
Review №37

Special thanks to Karen Morales at Ax auto for helpings me secure the truck that I really wanted. She was thorough with her information about the vehicle as well as with others just in case something else caught my attention. The process was fast and easy without all the hassling of over selling the product. Im thankful for the experience at Ax auto. Wishing you all the best success in the auto world.

Ba
Review №38

I highly recommend ax auto with your new and used car purchase. Thanks Karen at ax auto you were very helpful and made the transaction go smooth.

Ri
Review №39

Lachelle have excellent customer service and very kind and funny, recommend anyone to go and see her

Mi
Review №40

Mayra Perez was extremely helpful in the purchase of my vehicle. She made the process very simple and easy and I’m happy to now have my vehicle!

Al
Review №41

Mayra gave excellent service. Very nice person. They are great people here at ax autos. Highly recommended place to look a new car. They have the great cars for very reasonable prices.

Dr
Review №42

My salesperson Karen was awesome with quality customer service. Additionally, they have top of the line vehicles ready for purchase. I strongly recommend this option for your auto needs. 👍

Ch
Review №43

Lachelle was very professional and gave great customer service. Very pleased with the service I received.

ad
Review №44

Ms Campbell was very helpful. With this being my first time financing a vehicle, she made it the best and simplest experience possible. She gave me multiple discount and worked with me a lot financially. I walked out with the vehicle that I wanted and I am a very satisfied customer. I highly recommend this location if you are on the market for a vehicle.

Li
Review №45

Great energy from Lachelle, made it very easy picking a car at a reasonable price, definitely would recommend

OI
Review №46

Got a truck from sam at ax autos and love it. Highly reckoned..

De
Review №47

Great staff. Helped me get in to a car easily. Thanks to Mayra P. And Ax Autos

Ro
Review №48

Do yeah just want to say that I have a nice costumer service with Lachelle she made everything easy with all the options that she gime and then I got my new car so thanks to lachelle I really glad

Ja
Review №49

Lachelle is amazing!!!! She made my online shopping for a new truck easier than I could ever imagine... She’s very efficient and lead me every step of the way to get my truck delivered to me within days! It was such a great experience thank you and your team! I highly recommend ✨

Ni
Review №50

Lachelle was an amazing sales women who took the time to assist me in finding my 2006 Nissan Pathfinder. She was very knowledgeable about the vehicle and ensured that the vehicle was road ready. She is the most pleasant sales person Ive encounter in the last 2 weeks while I hunted for my love car. I will recommend other people to Ax Auto because I want them to get that same experience I had the pleasure to receive.

Re
Review №51

Purchased a Ford Edge sight unseen - just saw all the pictures online. The transaction went smoothly and quickly. Within a week of finalizing all the paperwork I had my vehicle in my driveway. I’m so happy with the purchase! Definitely a pleasant experience dealing with Mayra and the team.

An
Review №52

I cannot thank the entire team for helping me take delivery of my new Vehicle within 72 hours. Sam was fantastic and everyone was so helpful. You have got to see their inventory to believe the superior used vehicles they have available.

Ki
Review №53

Lachell was extremely professional, helpful and overall has a great attitude. Great experience!!!

el
Review №54

Lachelle thank you so much. I love the car

Aa
Review №55

I was the first customer today. This by far was my favorite dealer this weekend. Today Mayra assisted me in purchasing my first truck. The experience was great and customer service even better. I recommend Mayra and AX Autos to anyone looking for good people and good cars/trucks!!!

Ho
Review №56

Lachelle did a great job and had awesome customer service

Ja
Review №57

Great experience with Lachelle and Mayra both were very helpful made the process super easy.

ke
Review №58

Great help from Mayra! Easily the best car buying experience once had. Truck was of great quality and customer service was perfect. I’ll definitely be referring people to Mayra for car help!

Ke
Review №59

I bought my car on the 14th of this month from AX Auto. An my sales representative Lachelle made my buying experience good very well. She worked with me and was there to answer any questions I had. Thank to her I would buy another car from them and I love my car. Thank you for all you done!!!

Be
Review №60

Thanks @Lashell Campbell. Had a great visit at AX Auto Sales. She had a great spirit, and a great personality. She was honest and up front with everything we asked. She worked with me on pricing and I would recommend her any day of the week. And I will be returning…. thanks.

Di
Review №61

Mayra P was was my seller and she did everything she could to get me the car i wanted and i got it she has good customer service and she was able to answer every question that I need to hear will come shop here again.

Ta
Review №62

Very disappointing. How you going to know if want to buy a car if you cant test drive. Do not go there....shady

Lu
Review №63

Mrs. Lachelle has been EXCELLENT to me! I really enjoyed her customer service and expertise!!! She answered all my questions with ease and is very professional!! I really appreciate her skills and knowledge in cars which persuaded me to continue with my purchase. PLEASE give this woman a raised she deserves it!!The staff is wonderful and there no complaints with me.. I could give it six stars if I could

Gi
Review №64

I had an amazing experience here and even though I was shopping from out of state, Mayra really made the whole process a lot easier and she could not have helped more, I really appreciate her and the entire team here. I would definitely recommend!

Gr
Review №65

Im happy to have found AX Auto. The dealership offers a fantastic selection of quality vehicles. AX team of associates strives to satisfy each buyers specific desires. Working with Lachelle made my car buying process easy and enjoyable. She was able to answer my questions while making sure I was taken care of throughout the buying process. Thanks Lachelle, I will be back when Im ready for another car..

CJ
Review №66

Horrible place to buy a car! They sold me a 370z with problems and are refusing to fix the car. Originally they agreed to fix and kept my car for weeks and even brought back multiple times because they couldnt fix correctly. Finally, they just told me they couldnt fix and told me to pick up take somewhere else and offered me $100. At this point they are refusing to answer calls and emails. Horrible place and even worse customer service. ****update**** they finally reached out to me and agreed once again to fix the car. I found them multiple options and put them in contact with the people who had the parts to fix the car. Surprise Surprise once again they have stopped answering emails and my car is still broken. At this point it seems I will have to take them to court to get my car fixed. I have given multiple and way to many opportunities to fix this issue. So I wish I could take away the 1 star because this place continues to lie and not stand behind what they say and they continue to make it clear that customer satisfaction and selling a car that functions properly isnt their concern.

La
Review №67

Everyone was professional and helpful! My experience was great! My car was detailed before I drove it off the lot, and I love my car! They made my day, you won’t be dissatisfied! Mayra Perez was great, she helped me!

Mi
Review №68

I wish there was a 10 star option for AX Auto. My wife and I drove from chattanooga, TN. We spend 2 days in Atlanta looking at 7 minivans, the second day we found AX Auto. We came knowing what we wanted and unlike other dealers they didn’t try to push into something more expensive or different than we had asked. Eric our salesman was both patient and considerate of our every request. He and his manager respected our wishes to think it over and 3 hours later we were able to drive off with a beautiful ( new to us) 2014 Honda Odyssey!!!

Gr
Review №69

An impressive selection of amazing cars, at very good prices. Lachelle was very pleasant and is very clearly a car enthusiast. Thank you for helping me find my new ride!

Ma
Review №70

The G63 was in Excellent shape, the service was great and Miss Lachelle Campbell was awesome. She really helped me along the way and kept me Informed throughout the entire process. They will definitely see me again in a few months.

br
Review №71

This place is amazing. They were patient and worked with me no matter my circumstances. La’Chelle was so helpful, she’s a gift from god. This is one of the best car lots ever to come to in Atlanta.

Wi
Review №72

My guy Moe was the best! The customer service here is top notch! Moe made buying my 2017 Nissan Altima a breeze! Ax Auto is now my go to car dealer! They have the best quality cars I’ve seen at a great price! I will be back!

Do
Review №73

Came and test drove a truck. Karen was very kind and patient with us. Did not make a purchase but had a good experience. Would recommend them to anyones.

Je
Review №74

Mayra helped us and was very helpfulGreat customer service and nice vehicls

Sh
Review №75

I honestly had the best experience with my sales rep Lachelle. Lachelle she was extremely patient and she made me feel completely comfortable with purchasing my new car! I would definitely recommend AX auto to friends and family !!! Thank you Lachelle and AX Auto :)

Va
Review №76

I had a good experience buying car from AX Auto. Lachelle was very helpful, kind, and was there with me every step of the way. Top quality service from a great saleswoman. Definitely would recommend people to buy cars from this dealership and ask for Lachelle to be their saleswoman representative.

jo
Review №77

Just purchased a dream car of mine from sam. Glad I came across this dealer.

De
Review №78

Mayra and Abra were very helpful with our auto purchase. Stayed late and assisted with Liam process.

Br
Review №79

I had an excellent experience here with Mayra. She literally goes above & beyond to make sure I was placed in the car i want & for a good price. I literally couldnt have asked for better service. Im sending my friends here & they have to request Mayra.

Ca
Review №80

Lachelle was great, very patient and super sweet.

mi
Review №81

Lachelle was a pleasure to do business with today. I bought a low mileage F350. I was looking at several trucks and they had the best deal on the best truck. They were very upfront about everything and even offer a 2400 mile warranty which is plenty for me and the way I drive it. I will definitely check with them first when I buy a vehicle in the future. I I would recommend them to anyone and they could probably find what they wanted with a large selection, and also save some $$$

Ra
Review №82

Simply the best is how I can describe.my vehicle purchase from AX auto. My salesperson was so helpful in bringing smooth finality to the transaction. Lachelle wasnt overbearing nor used pressure tactics. I prefer quiet tenacity in bringing me to the sales table after quelling my concerns and reaching common ground with the transaction. Professionalism AT ITS BEST!!! A+! Thanks!!!

El
Review №83

I talked to them on the phone were nice and helpful

Am
Review №84

Miss Lachelle C. serviced me with purchasing my vehicle and she was very nice and made me feel very comfortable though each step of the process. I give this place and her a 10/10 for excellent customer service.

Po
Review №85

Lachelle is was the best sale agent to work with

Ma
Review №86

Great place wonderful to do business with Lachelle is great would do business with again above and beyond great place !!!!! Ty Lachelle super friendly

Cl
Review №87

I saw the car I wanted online and called. Mayra had very good customer service and answered every question I had. I couldnt drive away that day but I came and picked up in the morning and everything was ready, car nice and clean

Br
Review №88

It started off a little rough but don’t come unless you are ready to buy! Ms. Myra and Mr. Brian was awesome!! I purchased a 2016 maxima and it’s everything they said it would be !! Thank you again Myra and Brian😘!

Ji
Review №89

The experience Ive had with AX Auto was absolutely professional as ever. Everything question was answer with details. I strongly recommend shopping with them. All thanks to the wonderful Lachelle!!

Ir
Review №90

It was a pleasure working with Mayra P. with my purchase of my new vehicle. She made the process as easy it could possibly be.Thank you Mayra P.

Ju
Review №91

Lochelle was amazing. A fun time and a blast to work with! Please look forward to working with her on a transaction as such. She gets things done!!!

ro
Review №92

Best dealership ever I was well taken care of gonna get another car in July thanks Brian

Ki
Review №93

Bought my first car through Mayra, who is a delight. She made the process really easy and transparent. Will definitely keep them in mind for when I buy my next car.

Ha
Review №94

Sweet and honest guys. Great service! They had me in and out quickly. The locations is convenient and it was easy.

Mr
Review №95

Mayra was absolutely amazing, she took great care of me in and out with no sleezy car salesman antics. Thank you so much AX Auto I have my Dream car.

ol
Review №96

Thank you Sam for your help getting my new car BMW 440i.

cl
Review №97

Mayra is very helpful and respectful very great sales experience. I’m coming back!

Bi
Review №98

Great service, not pressured into a sale, really want you to be happy with what you purchase and prices are very reasonable.

so
Review №99

Lachelle Campbell was an outstanding sales person and made my process here at Ax Autos really welcoming and makes feel like telling all my friends to buy they’re vehicles here Lachelle Campbell should become a supervisor cause her service is outstanding.

Ni
Review №100

I’m kinda sad that after having my car for six months my transmission went but that’s all in the name of sales.I take full responsibility because they did tell me that the car had a rebuilt title, didnt know what that meant, did not know thats what all their cars come with because that is their specialization. They could not even give me an oil change after buying the car. I had to do that myself the day after because I took the car to a mechanic and said that needed to be done and also they couldnt not even do common curtesy and put gas in the car. I have never seen this. Also when I was looking for a new car I found out that they cancelled the the warranty. The car was not even full 6 months since I had had it. I personally would not recommend because of my experience but I am sure other people can share different sentiments. I will say they gave me the car fax but that was it. When I went to different dealership to trade the car in everybody sat down and went through it with me thats when I found out the car was in a very bad accident, the pump in the transmission was no good and so it was only a matter of time before it went which is what happened. So the issue was there was just a matter of time before it surfaced. The Nissan dealership told me I was just the unfortunate buyer. So I will take my loss. I was told it was not a safe car. I really loved that car. It was my first as well. I definitely learned from this experience though so thank you.

Information
84 Photos
100 Comments
4.6 Rating
  • Address:2790 Burton Rd NW, Atlanta, GA 30311, United States
  • Site:http://axautos.com/
  • Phone:+1 404-935-6700
Categories
  • Car dealer
Working hours
  • Monday:10AM–7PM
  • Tuesday:Closed
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
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