During the pandemic the customer service at many places have not been good. We received excellent customer service from DIMITI at Outback Bikes. He answered several questions we asked and did not know to ask. Thank you for taking great care of us as my husband and I journey to better health.

Great selection of bikes, even during the pandemic I was able to find a number of bikes when another store literally told me they were out of bikes and I was welcomed by eerily empty racks. Customer service is great too, not pushy at all, and very informative. Got to test ridebikes as much as I wanted before making a decision. Plus, I get free bike maintenance for buying there!

Bought 5 bikes there over the last 8 years and cant help to give this shop 3 stars. Some interactions were good, but too many times they didnt make me feel like a values customer. For example, charging me for little repairs, that I thought were covered by my long term relationship. Please improve your customer service. Today I bought another bike and decided deliberately not to give them my business.

Outback Bikes is a fantastic bike shop. I contacted them via email to see if they had the bike in stock I wanted (they did!) and put it on layaway until I was back in town to pick it up. When I arrived, every employee was attentive and helpful with the entire process. They walked me through all of the questions I had about the bike and showed me how *everything* on the bike functioned. It was helpful and made the process less intimidating. As a relatively new bike owner, this was a great experience and I am absolutely thrilled with my new bike! Id recommend Outback Bikes to anyone in the metro area looking for a bike.

I ordered a Giant hybrid road bike . I asked specifically if the bike would be tuned correctly and was told yes . When I arrived I was pointed to the bike and asked for my signature and told to have a nice day . When I got home I adjusted the seat and brakes to fit me, but when I went for a ride the gears were clicking and grinding which shouldnt be happening. Now I will have to take it to another shop to get it setup correctly. Not sure I would get anything serviced here if they cant set up a bike correctly. Very disappointed . I thought using a shop mike theirs things would we done correctly.

Hide behind the phrase All specifications and prices listed are subject to change without notice on a third party site as justification for false advertising regarding parts included with the bike. Funny enough the prices dont decrease when advertised parts are not included with the bike, but they are happy to order the missing part for you. Please dont waste your time.

Probably my new favorite. Ive been to several shops in town and its hard to get the time of day in some of them. These guys really put effort into taking care of me and finding a solution to my bike issue. Parking is a bear! Might be good to just ride here instead ;)

The customer service at Outback is horrible! Recently, I purchased a bike from Outback and within 48 hours I had to return the bike for service. Brian was my salesperson. His demeanor hinted of condescension and sarcasm on the day I arrived for my appointment, but I ignored it because he is young. When I returned to have the bike fixed he met me in the parking lot at 1545 hours. We discussed the issue with the bike and he took the bike, then I heard one of coworkers state, Theres always one at the last minute. The store closed at 1600 hours and customers were being waited on after 1600 hours. Later, I the statement was directed toward me. After waiting thirty minutes, I noticed that customers who arrived after me were leaving before me. I asked Brian about the extended wait and he stated, I was the last person to come in for bike repairs and he could not fix the bike and APPARENTLY there was only one bike mechanic working. There were five people working on bikes, therefore it was NOT APPARENT that only one was a bike mechanic. I was in no mood for Brians brand of foolishness anymore. Since there were no introductions and no explanation of the process, nothing was apparent. Furthermore, I am the one person who should not have been there at all! Implementing quality control prior to a sale would have curtailed this issue. An adjustment of the derailleur took less than two minutes. Later he apologized, but as far as Im concerned it was too little too late.

The owners are passionate about what they do and are kind to their customers. They are known for how well they treat their staff, as well. Outback Bikes has enjoyed an outstanding stellar reputation in Atlanta for many years and they come highly recommended. Use them. They’ll take great care of you!

Outback Bikes is the best, local bike shop in the area. The employees are attentive to the needs of the customers and are very knowledgeable about their inventory of bikes. They are well-trained in customer service and bike service. My family owns 5 Outback bikes. The employees took their time to fit each of my familiy members correctly. With my sons being so tall, they had to try several sizes and make adjustments to find the right fit. A good fit makes for a great ride. And the service department is the best of the best.One last thing, during the lock down caused by Covid19, the owner went above and beyond to make sure that her employees were safe and healthy. Her protocols allowed the bike shop to continue to meet the communities need for bikes. Thank you for serving your community well!!!

I’ve been a fan of Outback for years now, it’s pretty much the only place I’ll take my bike! Everyone there is so friendly and helpful. They’ll give you the scoop if you need help buying an accessory or tool, and they are very thorough if you take your bike in for a tune-up. Highly recommend!They also currently have the perfect setup for a socially distanced, outdoor tune-up. Went for mine today and it was great!

Can no longer recommend them. There has seemingly been a turnover in staff here. Gone are the chill friendly guys and the appreciative atmosphere. Nope, they are now the most smug impersonal experience you could have at a bike store. If youre super paranoid about covid, youll love that they require a mask 15 feet away from you outside, and dont let you enter the store at all though. So youll fit right in. Anyone else who literally even goes to the grocery store inside, and knows how to safely shop in a store with masks, you may want to go somewhere else. Plus, they charged way too much to get my mountain bike fixed. And acted condescending while doing it. Nope. Ill go spend thousands elsewhere.

The staff are very knowledgeable and helpful. Ive taken my bike here a few times for tunes up and other small issues and they always know how to address the problems. They are communicative during the repair process, and you always know what;s going on with your bike when its under their care.

The customer service is great with these folks! They are friendly and knowledgeable about their products, and were quick to respond to my online inquiries. They set my bike up for me quickly and with care. I was very pleased with my experience!

We had an excellent experience today. I test drove 2 bikes and the staff was able to provide me with great advice to lead me to making a wise decision which resulted in a sale.

Purchased a bike online and picked up the same day. Response time is very quick. At pick-up the entire staff was beyond helpful. Will do future business with them!

Had a flat tire. Staff was welcoming and skilled. Set expectations on when the fix would be ready, and then even delivered earlier! Nice and clean place, down to earth and great prices.

I called pre-purchase and received stellar service over the phone. Stock check. Consult. Helpful advice and even sent me a photo of the bike that fit my needs because the color they had in stock wasnt quite standard. Walked in, didnt announce that i had spoken with anyone prior to my visit, and received the same stellar service! So much help and attention from EVERYONE - including the owner. Made my day!!

Ordered 2 bikes online today. They had them ready within a few hours. They made the pickup simple and safe. Plus they are super friendly. I work for a small local retailer as well, and I expect excellent customer service, and they delivered. Get out a d help support these guys if you can.

Great service and friendly, knowledgeable staff. I didnt end up buying my bike here but I wish I did. They helped me find the perfect bike for my height and price range. The bike was sold the weekend I went back to get it but I found it at another location. Very grateful for all the help and expertise from the staff.

Closes way too early and google lied that it was opened during a certain time

Nice shop great location

The Customer Service at Outback Bikes was fantastic. I placed an order for an eBike, at 1:30 PM on a Saturday. They managed to build the bike for me by 5:30. They are taking great care in the pandemic and have been super responsive with all of my questions. Will definitely revisit Outback Bikes for all my maintenance and other purchasing needs.

Friendly and knowledgeable staff!

I just bought a Tempt 4. My buying experience, from begining to end, was outstanding. Ive been speaking with one of the owners for a few months now to try to get the bike I wanted. I finally bought it last weekend. The staff worked with me on a few matters and extended me an amazing courtesy (that I wont mention here, since it was a favor they did for me -- two times!). :-)Theyve been kind, attentive, and responsive throughout the entire buying process. And thats what its about -- the customer experience -- which involves not only the transaction or purchase, but the service beforehand and even aftewards. I havent rode yet, but once I get going, Ill be returning to Outback for all of my bicicyle needs. Pete and Kate and staff are a class act. Highly recommend them.

The owner was so helpful when I was buying my son a new bike that I went back to them a few days later to buy a bike for myself. They were operating very safely during the pandemic by doing their sales outside (by appointment), maintaining distance, asking customers to wear gloves and disinfecting the bikes after use. They were busy that day, and I was having a hard time making up my mind over two admittedly lower end bikes. I had a number of novice questions, which they happily answered. They were very patient with me and I never felt rushed or pressured to spend more than I wanted. Just wanted to say thanks!

Superb pricing, location and service. Best and most knowledgeable crew in town plus FREE tune ups if you buy your bike there.

Thank you so much to the staff at outback bike!! Katy and Justin are absolutely amazing!! They are beyond exceptional! From allowing us to come in on a closed holiday to pick up our brand new bikes, to researching information to price match, accepting personalities and great customer service. My experience here was nothing short of great !

Helpful community builders! They were kind, supportive and went the extra mile to help me. I needed a car-bike-rack to get an old rusty bike to the shop to fix. A beginner cyclist, I was frustrated and discouraged with what I’d found at Amazon. At Outback, they set me up with a great rack for my car taught me to install the rack on my car and strap in my bike. They also fixed up my rusty old bike for me and were very generous! I’ll definitely be upgrading with them.2021 Update: They got me in last min for flat tires and patiently coached me on changing the tube, the trick to the pump (I tried on my own and failed.) I appreciate that because all the bike shops in Atl are slammed right now! Still stand by my 5-stars, over a year later.

They saved me about a week ago.I was out on my bicycle. I hit a damaged man hole cover. When I got up I discovered I had blown a tire. Thankfully they were right around the corner. Not only did I need a new tube but tire as well. The guy brought 3 different types of tires. I chose the the one I liked. After I payed I discovered I was over charged. They quickly refunded me the difference. Thanks outback bikes for getting me on the go again.

Best customer service ever!! I needed help getting pedals off my bike a few hours before a flight. Everyone in the shop was amazing and got me situated very quickly and efficiently. Highly recommend this bike shop!!!

They are the best. I can’t recommend them enough. I will only buy my bikes from here and tell all my friends and family to as well. Friendly and knowledgeable staff.

My favorite bike shop in Atlanta! Great service, I’d recommend getting an appointment whenever coming but they’ve helped me on the spot multiple times before.

Outback had everything we needed. We were in an extreme rush and had to call multiple times because we kept realizing we needed more things. We spoke with 3 different people and they were all knowledgable, friendly and helpful as well as extremely patient! They had everything up at the register waiting and rung up - absolutely AMAZING!! If youre looking for an old school bike shop that knows their stuff, which is rare, this is the place! Thank you all so much!!

Good place if you want a real good bicycle

On the ball. If youre anywhere near Atlanta and they carry what you need get your bike here.

I have bought four bikes at Outback Bikes over the past 25 years and always get great service and products. The staff is very helpful and always looks out for my best interest. I just took my old Gary Fisher in to get service and new tires and the guy helping me was very helpful and had my best interest in mind. Bike shops come and go, but Outback Bikes has stood the test of time. So get off of the internet and go to Outback Bikes!

Bryant was very knowledgeable and professional. Hes great at what he does. Thanks for all the help. Ask for Bryant when you go there!!

Pete, Kate, Josie and the entire crew at Outback Bikes are top notch! They always take the time to answer questions about bikes or products that Im interested in buying without a bunch of high pressure sales tactics. When Im ready to pull the trigger, theyre there and helpful as ever.Ive done a few of the shop rides and its a casual ride and they wait for everyone to make sure someone doesnt get dropped and that everyone makes it back to the shop together.All in all, great helpful folks that will continue to get my business.

Great people, great service, great selection of bikes and accessories.

Awesome place to get air in your tires or to get a tire or tube changed but thats it. They do not properly fit you for the bike youre purchasing ($3000), so once you ride the bike twice and feel you need another size or try to do an even exchange they get real nasty with you. I was told I would have to pay a 30% restocking fee. Thats $900 to do an exchange on a bike of the same cost ($3000). I will never do business with outback bikes again. Highly recommend Peachtree Bikes or Atlanta Cycling.

Great bike shop owned by people who really care. Went to trade in my old bike, and I got a new one that exceeded my expectations. Also, they have great deals. Best place to go for help!

Very knowledgeable salesgirl and friendly. All employees from the salespeople to the service people were all friendly Excellent selection of bikes. They also serviced my bike while I waited even though they were very busy and did a great job I recommend them highly.

Very rude customer service!! The employee was very helpful in looking up bikes, but became confrontational when I told her I was looking to purchase a bike today. She stated well you know we are in the middle of a global pandemic. I explained to her that I understood that, but that I was only asking if it was possible to purchase today because each bike store that I called was handling the pandemic rules differently (e.g., some stores are allowing 10 people in at a time, curbside pickup etc.,). She rudely said well we choose customer safety over profit and proceeded to hang up the phone. I do think its admirable to be concerned about customer safety, but better customer service wouldve provided options, seeing as the latest review just said they purchased online and picked up in the same day. Based on the reviews, it appears that customer service is lacking at this place, dont waste your time! I would never spend a dime with them and suggest you dont either!.

Couldnt make a purchase here cause they didnt have what I need at the time, but they recommended other businesses (which they didnt either unfortunately) but I thought that was the coolest thing. Usually everybody is like sell sell sell but these folks are very down to earth. From the vibe I got from this store Id definitely recommend them.

I bought a low end Bianchi here. The tech fit the bike to me so it rides like a dream. And I love the free annual tune up.

Went in for a simple flat normally I would take to bicycle barn or fix my self but this was convenient because I was on a ride an caught a flat with no tools on me. Got back my bike an when I went on to ride I saw/felt they hadn’t tightened my wheel back on good at all it was swaying side to side. If I wasn’t an experienced biker I wouldn’t of noticed an that could cause a huge accident especially if I were flying down a hill. Not to mention my disk breaks were rubbing as well. They didn’t even top off my back tire with air an they charged me 2$ to lube the chain an when I checked the chain I saw it wasn’t touched, just as dry as when she came in . Next Time I’ll walk the extra two miles to another shop to insure my safety .

One of the guys in the repair area was beyond rude and condescending. My husband asked the guy a question about adjusting the back wheel - the response: ‘youtube it’. Wait for it.. then the guy turned around on my husband! Guess good customer service requires lots of cash being dropped.*** My response to the owners response *** Unfortunately you have the the wrong customer. We were in there for a back light for my husband’s bike.POSITIVES: At least I know that someone out there is actually reading the reviews; now I know what ‘wheel truing’ is.

This is my local bike shop. Ive visited them for many repairs and they have done great work. Their mechanics are polite and helpful. The salespeople are kind and friendly.The reason why I do not give more stars is that I think their prices are too high. This store is not a place that you can go for affordability. Even their accessories. I think their cheapest bike lock is $30. Lights at least $15.While they certainly offer quality that commensurates with their prices, I think Outback caters mostly to those that ride for luxury. They provide thousand dollar bikes for weekend distance riders, not hundred dollar bikes for those that need them to get around town. Perhaps if this were Druid Hills or Emory, this would be okay, but not in Little 5 Points. It doesnt match the communities needs.I would still go for them for repairs, though you could probably get those done a bit cheaper elsewhere too.

So I broke my mountain bike and as it was a late model the needed parts for the repair were no longer available. PATRICK went above and beyond helping with he process of getting my bike replaced with a new one thought the shop. I love my new bike. I have always found this shop helpful and willing to help me out with excellent service. I also had them restore an older bike of mine, they did a very nice job and kept the costs very reasonable. Thanks Outback!!

Im in the market for my first real bike to commute to work, and I stopped in to do some research. The staff was extremely friendly and helpful. They answered all of my questions, some of which Im sure were quite basic. They gave me very helpful information and were overall great! I had a wonderful experience, and while Im still doing some research to decide which bike is best for me, I plan to make my purchase from Outback when I do decide.

I was repeatedly assured that the part I purchased would work even though it was not what I usually use. It did not work! The staff is very condescending. It only survives by catering to the absurdists and outcasts! I am never going to shop here again. SERIOUSLY reconsider a need to purchase anything here!

This is the most iconic bike shop in the southeast. I just bought my 2nd bike from there, the people are awesome and they have the best selection in town. Now for my personal story. I was riding my brand new Giant Roam 3 and the seat fell apart. Literally the seat fell apart while I was riding. I asked outback to fix it and not only did they do that they contacted the giant representative in my presence, they seemed to be more upset about the situation than me. Ultimately they upgraded me to the roam 2 to make sure I was happy. Kate and Mark are amazing and this place is a throwback to when a local shop meant something. Buying a bike anywhere else is a mistake.

I had a great experience with Outback. When I came in I was greeted by Josie with a friendly attitude. I knew I was looking to buy a bike, so that probably made it easy on her. I had also done my research so I knew I wanted to try out a Specialized Sirrus. They let me take a long test ride. I wasnt thrilled with the ride, but I had noticed another bike on the rack that I wanted to try out. They didnt have my frame size, so Josie brought out the upgraded model, but had the same frame geometry. I loved it and Josie had them build up the exact bike in my frame size so I could test ride it.When I came back a few days later to test ride and ultimately buy, I had another pleasurable experience with every employee I interacted with. I was impressed with the spaciousness of their shop (some bike shops can be very crowded) and their selection.My only gripe is that they put the front tire on backwards. Probably rushing to get the bike built for me. They shouldve checked this beforehand which is the reason for my 4 star review. Nevertheless, I will be coming back for my next bike related purchase.

Great service with kate

I came in having done some research and interested in a Bianchi. Once I explained a little more of my purpose (casual riding for a couple mile commute and occasional fun riding) they steered me toward a Specialized Vita. In 30 seconds on the bike I was thrilled and bought it on the spot. They gave her a tune up, added the kickstand and bottle holder, gave me a free water bottle AND even set up my bike rack and the bike for my drive home. Excellent customer service, easy to talk to about your needs/interest/price range and so helpful. Prices are also reasonable compared to other local shops in the area. Definitely worth stopping in!From reading all of the critical reviews it seems like personal pride is the issue and not on the part of the store. Its perfectly acceptable to admit that you dont know what you are talking about. Not everyone is an expert on everything. I came in with research and have owned bikes my whole life but am by no means an expert. I asked for input and I ended up with a great experience and a killer bike that Im already stacking the miles on.

Will be my cool bike shop hangout! Large selection of bikes mostly for tooling around the city but they do have performance bikes and the staff all seemed very knowledgeable. They sell bike shoes but have limited inventory however are more than willing to special order almost any shoe you might need. Josie was helpful and spent a great deal of time with me which was appreciated. It is in the heart of Little Five Points which can be a challenge due to the traffic congestion. It is very laid back so if youre in a hurry it may be a little disappointing. Note: Like most bike shops, they lack any triathlon-related items but will order items for you.

If you dont have neck tats and raggedy clothes the employees are rude and unhelpful.

Pete and staff were super awesome and friendly. My family and I received outstanding service. Not only did he assemble ours bikes while we waited but he installed the bike rack as well. Im telling everyone I know about outback. Thanks - Emmett

I always feel taken care of at outback. The mechanics seem to allways have my best interest in mind. They are transparent and helpful with my repairs. Ive been receiving maintenance on my bikes here for over 3 years and would strongly recommend them for your biking needs.

Very nice and helpful staff! 😊😊

We have bought multiple bikes over many years from Outback and have found them to be consistently helpful, knowledgeable and responsive. Once you buy a bike from them they provide on-going support and service for the life of the bike, which is wonderful. The quality of their sales and service is outstanding -- they are also a friendly family owned business that invests in the community -- what more can I say? Perhaps only that they are in a very busy neighborhood and during peak hours you might have to wait to get service, but that is not a serious problem if you are a little bit patient -- well worth the wait. R. Gilkey

I came in for some work on my Giant hybrid bike. As a “newish” bike owner, I knew something was wrong and of course assumed the worst. I worked with the bike mechanic Erin. He was honest, helpful and talked me through what the bike needed immediately and what it needed long term. No sales pitch, no pressure, just honest advice. He made one small adjustment and sent me in my way. It took him all of 30 seconds to make the adjustment and didn’t charge me. Because of that I have returned to this shop many times and have made many additional purchases, including a brand new Specialized bike. From a small interaction, I am now a loyal Outback customer. And every time I come in here, I continue to learn more, regardless of how busy the shop is.

They were awesome! I finally met the owner. I only had 1 min 37 secs. And done! #micdrop

Very friendly and patient service when I came in to buy my helmet and bike lock. The staff member offered to help me get my bike lock mounted onto my bike, which was super useful. Clearly these people all love bikes as well.

Eh just so so. i expected better service and the pricing is about 20% higher than it should have been. neat spot but thats about it

Im not sure why Outback is getting such poor ratings.Im not an experienced bike-mechanic, though I do ride often, but recently started working on my bike for the first time. They have been extremely helpful, assisting me in picking out parts and tools, walking me through what I should do etc.My wife bought her bike here previously and they were great to work with, didnt upsell us at all, and shes now commuting to work frequently on her new bike.

They super aggressively upsale. I was very clear i just wanted the cheapest pair of wheels for my bike. I ended up leaving the store out of frustration with the constant attempts to get more to buy the betterwheels that they recommend i wont be coming back.

Super helpful, knowledgeable and friendly.

Unhelpful and condescendingHad two bad experiences with two separate mechanics. The first time was when I went for a tuneup because I was due. I specifically asked for help adjusting the limits on the front derailleur because I had tried and was having problems. $70 later, I picked up my bike to find that nothing had changed with the shifting quality on the front derailleur. I just took it back in and got treated like an idiot. The mechanic (a different one) interrupted me while I was explaining what was up, grabbed my bike, adjusted it, and said, “There you go. No charge.” As if he was doing me a favor, when I should not have had to come in a second time in the first place. Because I like bikes and am curious, I asked him about how the adjustment mechanism on the derailleur works. His answer was evasive, and he told me, “Take my word for it.” Sure, but I’ll take my money elsewhere, thanks. You can run a bike shop without being condescending to people who like bikes but don’t know as much as you do. I’ll look for a place that knows how to run a business without keeping its customers in the dark.

VERY expensive: $275+ to service/tune-up two bicycles and fix the tires. One bike had a flat tire (that was supposed to have be fixed) when it was brought out to be picked up by us. The other bike still had spider webs in the spokes. Person at the checkout counter was on the phone for five minutes before checking us out. Feel we were overcharged $100.

Would highly recommend spending your time and money at another bicycle shop such as Loose Nuts Cycles.

Very dissatisfied with the service I was quoted $60 for a simple flat repair and tire replacement. On arrivel to pick up my bike my bill is 104 now. On top of that they did not inflate my tires are appropriate pressure our tighten any of the bolts.

I was quite disappointed yesterday. I walked in with the intent of buying a bike or two and possibly a trailer for my son, but left extremely frustrated. My wife and I walked in and werent even acknowledged the whole time we were in the store (~15-20 mins). We looked at a few bikes on our own but were hoping to get some assistance and maybe even try out a bike or two. Not a single employee acknowledged our presence or asked if we needed any assistance during our entire visit to this store. Now, I guess this would have been fine if we noticed that this is how they treat everyone that comes in the door. But instead we noticed that multiple people came in and out of the store and were immediately greeted and offered assistance. We even had an employee walk right by us and not even utter a single word. My wife was quite upset. She was the true reason we left because I probably would have just tried to buy a bike anyway. But she helped me come to my senses and Im glad she did. I dont know if race or assumption of economic status had anything to do with it but it surely came across that way. Everyone that received service possessed far less melanin than we did. And if that lead to assumptions of our financial status then too bad for Outback because we are definitely in a position and had plans to spend quite a bit of money with you guys. I was quite disappointed because I truly wanted to buy a bike and deliberately chose this particular store since it is so close to our home. I am obviously taking my business and any future maintenance elsewhere. I recommend any person of color do the same.

Give your 3 year old nephew a wrench and your $4000 carbon fiber bike, and he will save you time, money and do the same quality work!!!But all joking aside, Outback bike seriously lacks skilled or experienced mechanics (many with less than 3 months experience ever working on a bike). They make serious mistakes (installing the wrong headset on a new carbon bike) and do not take accountability for their labor.It might be a little out of the way, but Peachtree Bikes is much better. Save yourself the hassle and just head over there from the start!

Helpful, local based shop. Knowledgeable team. To notch mechanics. Good selection of accessories as well as bikes.

Great bike shop. Always very helpful and friendly staff.

Not only have I bought my bike here (after a lot of research), but I continually go back there for servicing and tuneups. This shop is fantastic, theyre honest, trustworthy, and fair. My fiance brought my bike in a few weeks ago on my behalf for a tune up. The service area was completely swamped, something like a week to a week and a half wait time. The gentleman behind the desk, as he told my fiance the bad news, looked at my bike once again... once he realized it was a commuter bike, he didnt want me to wait that long for a tuneup, so he quickly did what needed to be done that night so I could have my bike for my commute the next day. He went above and beyond for me when their shop was completely slammed, and I am so grateful!

Ive been here several times to get bicycles repaired and to buy accessories. I got great help from Corvez to test ride my bicycle last weekend, but when I came back to buy it I waited over 30 minutes on him, then asked to be helped by another salesperson. But even then, apparently new customers and others on the phone were taking precedence over me. I felt a bit slighted and left, Im not sure if I will try again on a less busy day, I really did like riding that $800 bike.Edit: I did return and got the bike on a less busy day. Now, whenever I need a small adjustment, I get quick attention if I come in on a weekday. Avoid Saturdays if you need assistance or a quick turnaround on service.

I had a tire replaced recently. The back wheel was reattached improperly, it rubbed on the frame and the brakes and little tension was put on the chain. Everything went wrong at once, luckily I was moving slowly. I also overpaid for labor that I had to redo myself. I’ll never use outback again. Would not recommend.

Very nice people; great shop. Its a twinge expensive because of its location (you pay for convenience), but I do continuously go back.

Great buying experience in the middle of the pandemic!!!

Thanks for the Customer Appreciation Maintenance!

Quick Service, and pleasant atmosphere

Id like to say thanks and that i really appreciate all the help making me go faster and answering any questions I had. To the bike techs keep up the great work and dont stop being awesome.

The most honest and professional bike shop in Atlanta. Plus theyre a Specialized dealership so you really cant go wrong

Im a casual rider and have a road bike thats nothing special. I took the bike to outbreak after having gotten two flat tires. I stood in the repair area with my bike for a few minutes but the staff seemed confused and rather than help just stared at me until I finally said, do you fix bikes? The mechanic was rude and, after amusing himself by making fun of my bike, he told me that I not only needed new tubes but also tires? There are enough bike shops in Atlanta that I dont have to deal with bad service and rude staff.

It is wonderful to hear a small business owner be so passionate about community involvement and family! This is one of Atlantas best!

If you buy something there and it doesnt work out in some way, they will work to replace it. In my case a battery for an expensive rechargeable bicycle night light that loss its lighting strength, even though it happened over the one year point, which was the companys guarantee. They have also done things like give me an old but nice suede bicycle seat for an older bike that I was selling one time.) Even though I have not ever bought a bike from them, they have no problem working on my bikes. I probably will buy a bike from them soon, since Ive witnessed that they do apparently provide free tune ups for life when you buy a bike there --- def. not something all shops can do. They have a wide selection of bikes in the store, which is also something that is not found at many bike shops. Id like to seem them get some more classic components though like MKS pedals.. They do have a wonderful selection of brooks saddles, both leather and non leather, as well as other brands. Update..this review was before the assitant manager moved to Savannah. Everything changed after that. I even bought a bike there and they did not honor time ups additionally I bought clipless pedals there that a young worker recommended for me that did not work at all and the owner would not in anyway let me exchange. Ivrate this bike store only 2 stars now a real disappointment after the loss of q long term employee

I stopped in at Outback Bikes to shop for a new commuting bicycle and was met with the most unhelpful associates ever. I walked into the shop and wasnt meet with a greeting or look. When I was walking through the aisles of bicycles I kept on glancing at the front desk to see if one of the two associates would notice me to help answer some questions but they never did. Both associates were talking to each other and wanted nothing to do with me. I eventually approached one to see if he could answer some questions but he was even less educated at answering questions then the price tags. I eventually just left and will never return.

These guys always do a great job on my bike/scooter and arent too pushy with the upsale. Plus they have lots of little knick-knacks for sale!

This place is phenomenal, it has everything to build, buy and experience bicycling 🚴‍♀️

Helpful and friendly staff with fair prices.

I just purchased 2 bikes for my kids. Fair prices, friendly staff members!!!

What you need.Great service, good prices, incredible atmosphere!

This is the best bike shop around. I purchased a Specialized Tarmac road bike from this shop about 2 years ago. Last year I brought the bike in for a free servicing (free servicing is the best!) and the guys in the shop discovered 2 cracks in the Carbon Fiber frame (most likely damage caused by me and not defective product). Even though I was not covered under the factory warranty, Outback bikes contacted Specialized who sent me a brand new replacement bike (which was a few levels up from my original bike). I had to pay the difference between my old bike and the new bikes wholesale cost but it was a steal!They even swapped out the saddle when they discovered that I needed a different size at no cost.I will not go anywhere other than Outback bikes for all of my future biking needs!

Buyer beware!!! There are NO REFUNDS on bikes purchased at this establishment. I might not be in the know that this is standard for bike stores or this store in general, but I know that with most major purchases you can either return or exchange an item if you arent satisfied on the same day of purchase at least. My husband and I visited the store after seeing the good reviews it got and its own website boasting that is was voted best bike store in ATL by CL for the past 13 years (also NOT on the website is its NO REFUNDS POLICY) . I called ahead to see if they had a specific model in an XL frame for my husband. They had it in stock so we went to take a look. The store does have a lot of bikes, but they are packed in tight and the lighting leaves much to be desired. My husband test drove the bike and liked it enought to buy it. The price of the bike was comparable to another local store that had the same bike but not in my husbands size. We didnt realize until we got home with the bike that it was not the same bike that we had priced out at the previous store. This bike was a lesser model that had wheel brake instead of disk brakes. In the gloom of the store, and the complete non-assistance of the store clerk who didnt know anything about the brand, bike or options (although, I do think it might of been his first day as he didnt know how to do the paperwork either), it didnt get pointed out. Yes, one of us should have realized that the bike didnt have the brakes that we were looking for, but what irritates me the most is that after getting home and calling the store to see if we could get a refund or exchange of the bike with the disk brakes, we were told no...flat out no.I am all about supporting my local community shops when I can, but part of that desire to do so is based on the idea that these shops support their clients as well. I did not feel like we had the support from the staff in making sure that we were purchasing the right bike for us, or for making things right after the fact. This is not how a business grows good relationships with its customers and that is how a sucessful community business is run.

Probably the best and friendliest bike shop to deal with in Atlanta

Arguably, the best bike shop in the city. They really understand how to build relationships, not just customers.

Walked in with my girlfriend, got great help and service, walked out with her bike. Couldnt be simpler. Great area for test riding. Everyones always really helpful here and really relaxed, but still very helpful. This is my go-to shop.I just read quite a few bad reviews...Ive actually always had a good experience here, I think they have a really good selection.One time I had some friends coming to town and Atlanta Cycles (on piedmont) screwed me over by forgetting to order a part...2 days before my friends were coming, they still had not ordered it. I took the bike to Outback, they got the part and I was ready to go with my friends.Theyve also gave me tune ups, trued my wheels, etc., and I was in a SERIOUS rush. I think theyre pretty good at service!!