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True Hair
THE MALL, 814 Oak St SW, Atlanta, GA 30310, United States
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True Hair
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Sh
Review №1

I got hair from hair them twice the deep wave hair I purchased the first time was good I was able to reuse the hair this time I purchased the ocean wave hair spent $390 and the hair is horrible it sheds so bad less then a month the hair looks so awful if I spend close to 400 for some hair I expect for it to last I got sliver collection hair which should have lasted longer yes the hair is so pretty when you first get it done but afterwards it starts to look horrible I went to true glory got the same excact hair it lasted for months and I spent $256 I still have the hair now. For the amount of money you spend the hair isn’t quality so my hair stylist said he can bring it back to life. Not to mention I don’t put anything in my hair only brush it braid it at night after a 3 weeks I start to wet it because it was looking so horrible kept matting up I got a 24in it looks like a 14in now because how bad it was shedding and falling out I’m not saying they hair isn’t nice but it’s not good and worth the price so for now on ima go with true glory because they hair is quality hair

De
Review №2

Hair quality is bad . I’ve had my hair in less than two weeks and it’s shedding and tangling.

An
Review №3

SO HAPPY WITH MY PURCHASE HERE. I have pictures to show as well! I wanted to try something new for my birthday so I needed blonde 613 hair that would dye well and take heat well and RYSSA helped me soooo much she was beyond sweet and so patient with me. Highly highly recommend and I will be coming back myself.

Se
Review №4

I came into the store looking for some hair for my sister. At first I wasn’t sure what to buy then a friendly associate named Ryssa patiently helped me find some good Quality hair. Checkout was easy and quick. I highly recommend.

Ya
Review №5

True Hair has a plethora of beauty products And hair care supplies. Most patrons who enters will find some essential things to enhance daily life beautifying self image.I purchased several items not associated with cosmetic applications, but the carrying pouch, a clip on id case, butane lighter were so reasonably priced and useful couldnt leave them.The carrying pouch is so cool about a dozen people offered to buy it from me at 200% markup.Service was quick, and the staff actually makes you feel you have their attention and welcomes your business unlike some estasblishments who seems to only want you to leave as quickly as possible. Expressing their no return policy knowing their wares are inferior or not up to standards customers require.

Da
Review №6

Came in this week for the first time to buy some hair. I am not familiar with bundles but the sales associate Ryssa did an amazing job helping me choose. Very patient and so far I love the hair. Bought body wave from their gold collection. No smell no tangles.

Cy
Review №7

I came in the store for my first weave and i really didn’t know what to get or look for, but Ryssa really went out her way to answer every question and hook me up with some great bundles. The service and the hair is impeccable! If you ever need hair go straight to Ryssa!

Je
Review №8

I know nothing about hair wigs or weave but wanted to get my mother something nice since she is now experiencing hair loss. Ryssa was very helpful in helping me choose what would be best for my mother and I appreciate that. She loves the hair and it truly shows!

Sa
Review №9

My daughter and I visited and were pleasantly pleased with their AWESOME professionalism and customer service. The prices are higher but, they worked with us. Also theyre very informative about the types of hair to purchase for each style. Wed NEVER purchased hair before this but, they MADE SURE that we had a complete understanding of the different uses and dynamic of each type of hair piece. It was a lot for me but, my daughter got a better understanding than I. We are VERY SATISFIED 😌. Id like to know more about if the business supports our culture.

Fr
Review №10

Loved the hair, it was much longer than I expected and the curls were so natural. I had 22 24 24 Peruvian wavy hair. Looked amazing for a half up half down look. Ryssa helped me pick the hair, as I was new to this style of hair. She was super helpful and made my shopping experience great.

Ri
Review №11

This is my second time buying bundles here and definitely not my last! The loose wave is so soft and pretty and took dye very well. The sales associate rissa was also very friendly. She very attentive and I was able to really see which hair I wanted . I would definitely go back !

Ma
Review №12

Ryssa was such a sweet girl. Took her time to help me out and I didn’t feel rushed or detect any type of attitude. Most people now a days don’t even greet you when you walk in but she did as soon as i came through the door. The hair was also very nice and i plan on coming back for one of the lace wigs soon. Thank you!

Ke
Review №13

I was recently in to look at a few wig options, however I wasnt sure what to choose since Ive never worn one. I was greeted by a pleasant young lady who seemed very knowledgeable and showed me options. I do believe that her name was Rysa. Im not sure if these reviews actually get read, but I would like to mention that you dont see great customer service anymore. She made me feel very comfortable and not rushed. Rysa definitely deserves more than 5 stars. I will be back in the near future.

Ka
Review №14

Ryssa did a wonderful job helping me choose my hair. Very patient and knowledgeable. I was referred here by a friend and will definitely be returning! Their hair was very beautiful.

Ma
Review №15

I absolutely love this hair ! I purchased the bodywave hair! I installed it recently and it love it . It’s very soft . Minimal shedding and it curls and straightens very well . You have to pay for quality . I got the gold collection thank you D .

Je
Review №16

The customer service was great but the hair was not good at all. After a week of wear, the (Gold Collection) shedding and tangling was nonstop. My coworker purchased from here as well and she got the same result. I was overcharged for my bundles so the manager gave me a credit to put towards my next purchase, unfortunately, I wont be putting the credit to use because I was so disappointed with the product. :(

Ra
Review №17

Ms. Ryssa I must say her customer service was absolutely superb I love the quality of hair and knowledge that she had about everything that I asked her I will definitely be coming back and bringing more of my ladies here thank you so much.

Ch
Review №18

DONT HAVE THERE PRICES TOGETHER ILL NEVER PURCHASE AGAIN IN MY LIFE

te
Review №19

I Got A Wig From Here A Month Ago & It’s Not A Good Wig It Sheds Very Badly When Bushing It’s Deep Waterwave When It Dries It Tangled WOULD NOT BUY ANOTHER WIG FROM HERE !!!!!!!!

Jo
Review №20

This is not my first time here but my first time being serviced by rissa. She was very sweet and even taught me something new. I purchased 12/14/16 bundles

As
Review №21

I went in and bought some bundles and a frontal from the store in the west end mall. Ryssa was a very big help with my needs and my wig turned out great. I will shop again very soon.

MS
Review №22

Wonderful experience and customer service from Ryssa. I am new to wigs and Ryssa assisted me and fulfilled my every need. I purchased a 20 inch wig and I love it. She definitely needs a raise for her superior salesmanship. Definitely will be returning. Thanks for everything Ryssa. You’re greatly appreciated.

me
Review №23

This is a nice advertising store, also I think the setup is so flamboyant wigs kinda expensive but nice maylasian curly

Di
Review №24

This hair is very soft and This hair holds dye very well ! The customer service from the young lady Dai is exceptional, she’s great ! I will return .

Va
Review №25

I have been to BOTH locations and I love both of them I tend to come to the West End Location more because I live close by . Thank you D for recommendations and all your help, this is the best hair EVER !!!

lo
Review №26

I’m actually a Returning costumer :) I just got off the phone with Rissa and she was extremely helpful and very knowledgeable about what I was looking for. No attitude, very patient. I love good customer service! Shot out to her :)

Ka
Review №27

This was my first time coming and shopping with TrueHair and the customer service was exceptional! Ryssa recommended the bundles I have in now and I love them! So shoutout to her I’ll definitely be back to visit and buy again! Thanks again!

Jo
Review №28

Went to this location for the first time to purchase hair for my aunt. I don’t know anything about hair but Ryssa was super knowledgeable and helpful during the process. Fellas if you need to buy yo lady a gift stop by the Westend mall and see Ryssa. She got you and you want break the bank. Definitely wouldn’t mind coming back.

Ka
Review №29

True Hair has great hair, and the young lady Dai also has great customer service ! I recently made a wig with bundles from the gold collection, and it looks great .!

Ki
Review №30

Bought some bundles for my girlfriend so I had no idea what to get.Luckily Ryssa was very cool and helpful and my girlfriend loved the gift. We will be back

Mi
Review №31

Love this hair, it barely sheds. It took seconds to bleach, and it’s still soft. Will be a returning customer :)

Ma
Review №32

Came in today to purchase some hair for my birthday and Ryssa was extremely helpful and patient!I bought a 16,18,20 from the brooklyn collection and can not wait to come back and try their deep wave for the fall it was so pretty.

Ta
Review №33

I love this hair !! The platinum collection is bomb . And also the young lady Daiii is really helpful and patient . She’s there Everytime I come and always help me . I highly recommend true hair bundles !!! Thank youuu

Ta
Review №34

I purchased hair from them last month and it is horrible. The hair does nothing but sheds, it doesn’t hold curls, and it gets extremely nappy. I will never buy hair from them again i spent 200 something on the hair. Smh it was a waste of money. Do not buy hair from them.

La
Review №35

I love love love this hair ! This was my first time trying this hair after seeing Daaaii on the true hair Instagram page I wanted to give it a try . Thank you !!

A.
Review №36

Literally the worst hair in Georgia!!!! I purchased a full lace wig from this company and honestly I feel like I could have gotten a better wig from the beauty supply. The wig is already extremely thin right out the package and sheds more when wearing it. The service at the Conyers location is also poor. The employee that was “helping” me was rude and had no interest in selling me the hair. I’m so disappointed and wish I could be refunded my money.

Ja
Review №37

Daaaii is so patient and very helpful ! I was so indecisive and didn’t know what to get, and she helped me make my decision . I love the hair and I love this place .

Sh
Review №38

Dai is very nice, patient, and helpful ! She has great customer service !! And this hair is literally BOMB !!!

Co
Review №39

Okay so boom I just needed some quick affordable hair & ran across the website. Following day I go to the west end location to purchase 3 bundles + a frontal straight hair nothing fancy. Marci was amazingly nice & explained the difference in the hair which I kind of already figured. I’m about to get it installed so I’ll keep y’all updated dated. Oh btw I paid $118 for everything so I’m not even mad lol

Qu
Review №40

I went too True Hair an purchase three bundles of their deep curly Peruvian hair & A closure . I’ve experience shedding, tangling, etc . I wish I can upload pictures too show you exactly what I’m talking about. Fast forward So, I went up there too share my concerns with Mari (who sold me the hair ) she wrote down couple of notes in the composition book as she ask different Questions . Then she’s said I will be hearing from her her concerning these issues. Three Weeks later I haven’t heard anything . So I stop by today Again ( second Time) . and one of the employees spoke with another manager and I was told that on my next purchase I will RECEIVE 50% off . Which is crazy too me because you didn’t do right by me the first time for me too wanna purchase AGAIN! Bad businesses

za
Review №41

Marci did a GREAT job with assisting me while purchasing my hair. I was more than satisfied. Thank you!

Lo
Review №42

This hair is very good ! The customer service is exceptional ! Daii helped me get in and out even when I was indecisive! I love this hair

Ja
Review №43

Ryssa helped me pick out hair and she was very pleasant and very helpful!

Bo
Review №44

The customer service is great! But I hate to say the hair is HORRIBLE! Guys this hair is a waste of money. It tangled so BAD on my client I was embarrassed and had to order her new hair from somewhere else. I bought the curly hair and it matted up in a week! The I tried body wave same issue. Not worth the money people!

Le
Review №45

This is my second time returning, and I’m truly happy, with my hair and my service. Marcy was truly phenomenal in taking care of me. I will. Returning again

Br
Review №46

I purchased some hair for my wife and I had the best buying experience I have ever had with Dinah. She really helped me understand a lot of things about hair with her wealth of knowledge about hair. I will purchase again and when I do Dinah will be my go to person because she was awesome.

Fe
Review №47

I bought wavy hair from True Hair and had a U- Part wig made. My hair has lasted. I wash and condition it, colored it and now wear it straight. The customer service was awesome, Dinah, the manager there was very helpful and patient in helping me decide on the best hair. I will shop here again.

Ja
Review №48

Ryssa did an amazing job making sure I was well taken care and got what I needed. I wasn’t sure about what hair I should get, and Ryssa was very patient with me!

Sh
Review №49

Marci, thank you! You helped me picked up hair that I was deserving of! Great customer service, can’t wait to install it !

Tr
Review №50

This by far was worst hair in Atlanta!!If I can give it a 0 Star I would! The one star if for the customer service.My client purchased this hair 2 months ago and she spent over $300 for what was supposed to be there upgraded hair.However this sh*t tangled so bad on the first wash it looked like synthetic hair and so much hair was coming out!! I damn near put a whole bottle of oil in it and it still was not right!! The closure went bald and tangled!! SAVE YOUR MONEY!! I told my client to never buy from them ever again!! Leave that bird nest where it’s at!!!

Cu
Review №51

Marci was great customer service every time i go purchase hair from them it’s always a wonderful experience and good quality hairI’ve purchased a body wave full lace wig dyed it, took it to the Dominican had them bone press it and it also was able to go back to its original texture!

Ja
Review №52

Marci had excellent customer service today after visiting the store I was happy she explained everything well and also provided me with the help I need great TEAM ! Also this is my 3 time here

Yo
Review №53

If you need your hair done it will hook you up sit back and relax and they get your back youll go out looking like a whole different person

Le
Review №54

Awesome experience... I was very please with the service and quality of hair.. Dinah was very helpful and willing to answer any and every question asked..

AP
Review №55

YOUR CUSTOMER SERVICE IS ON POINT, I WAS NEVER THE ONE FOR EXTENSIONS BECAUSE I ALWAYS FELT LIKE IT THREW OUT THAT FAKE LOOK BUT I CANT COMPLAIN WITH THIS ONE! THIS WAS MY VERY FIRST EXPERIENCE WITH PURCHASING EXTENSIONS AND THE MANAGER DINAH REALLY HELPED AND GAVE ME ALOT OF GREAT INFORMATION AND MADE ME FEEL VERY COMFORTABLE SO THANKS FOR BEING SO AWESOME!

ki
Review №56

Good deals on hair and if you like this response go to YouTube and subscribe to my channel kimandher6

An
Review №57

My experience was nice. I love the hair. It doesnt shed at all. Shonna have me excelled costumer service. I recommend you try this hair

Le
Review №58

Great customer service; Shonna provided very educational information of different texture of hair bundles and lace style wigs. She was really, really good explaining different styles and very helpful!!😊Marylee

Ku
Review №59

Marci was very helpful. Great deals for bundles I will be back.

Ba
Review №60

Horrible hair. It tangled so bad. Matted up. I can buy beauty supply hair and get better quality.

C
Review №61

ZERO FIN STARS!!!!!!!!!!! PLEASE REMOVE THIS STORE IF POSSIBLE.... THE WORST HAIR IVE EVER SPENT 279.00 ON WITH A CLOSURE... HAIR TANGLED AFTER ONE WASH!!! SHED SHED SHED.. THE CLOSURE SHED SHED shedded. ITS BALD NOW. ONE MONTH IVE HAD THIS TERRIBLE HAIR. YOULL NOTICE WHEN YOU WASH IT.... THE HAIR HAS SOME FUNNY SMELL TO IT, ALSO HAS A BROWN TINT WHEN U RISE IT. (SMELL OF SOME CHEMICAL)...IVE NEVER BEEN CONFIDENT TO COLOR THIS HAIR... I DONT THINK YOU SHOULD TRY IT.

Le
Review №62

Really love the hair it’s really soft. Really good & affordable prices..

Ic
Review №63

Marci has wonderful customer service very friendly staff love the hair best in Georgia!!!!

No
Review №64

I have enjoyed my experience with true hair for the past 5 months I love my full lace wigs.. Dinah the manager is so helpful with great customer service..

Ke
Review №65

Thank you Shonna for your awesome customer service. You made my visit really easy. You are the best!

Bl
Review №66

I love true hair.. I bought a closure & Dinah was very helpful.. and her customer service was execellent..

Am
Review №67

Wore hair once.... It shedded a lot and tangled... Got 22 inches body wave... Went to get it reinstalled and was told that it had synthetic fibers... Had to put Silicone mix on it to soften it up but yea, you guess it... Its back tangled... Worst hair ever smh

Gl
Review №68

Very good. My stylist was Eboni and she very professional and fast

Au
Review №69

I had an awesome experience, Dinah had great costumer service and she helped my find the best suitable hair for me, And I absolutely love the hair !! Cant wait to stop by and purchase me some more .

Di
Review №70

This is the worst hair that I have ever wasted my money on, was nice for a couple of days but tangles so dam bad its not even funny and sheds even worse. Wasnt even good for a ponytail, wouldnt recommend this hair to anyone smh

As
Review №71

Hair is really amazing and the customer service was great ❤️ Lina was very well with helping me pick out my hair

Re
Review №72

If you want to pay $100+ for hair that sheds and tangles this is the place for you. I purchased 2 bundles less than 30 days ago and the quality of the hair is just AWFUL. They’re two locations one in the Mall West End and in Conyers. In addition the owner/manager is extremely rude. Don’t waste your money!

As
Review №73

I use to work here, they hair is bad, they be lying about the quaility of the hair, dnt get your hair frm them, they finesse you out your money, they hair shed it wont dye and it gets old quick, its not worth the buy Go To True Essence Dnt Waste Your Time

Ry
Review №74

The Customer Service Was Outstanding ....I Had Help From Ty ..She Made Sure I Had Everything I Needed She Was Very Friendly

M'
Review №75

I came in last week an bought a 16 wig from ty, she really helped me find the perfect wig, the hair feels really soft and she was very friendly...

La
Review №76

Customer Service was great Lina did a wonderful job assisting me with selecting the right bundles for my needs

Re
Review №77

Lina made, The true hair experience amazing .The hair was sift and nice so I had to purchase some for myself!

Ap
Review №78

Good customer service and great hair for the price just be careful with their wigs, a lot of shedding 👍🏽

An
Review №79

I came an purchase some hair from true hair an it was the bomb, the hair feels great, thanks to ty I am really happy with my hair, shes the best. I will be coming back...

Em
Review №80

Will never purchase hair from this place ! I wasted 80$ on a lace closure that is no good. It’s matted and tangled. Thanks a lot True hair it’s nothing true about y’all hair

Co
Review №81

I bought 3 bundles from True Hair 20, 22,24 inches. It was the worst hair I ever purchased . True Hair came highly recommended through a family friend stylist. Im usually a True Glory Fan but wanted to give True Hair the benefit of the doubt. I should have trusted my intuition and bought hair from True Glory like I usually do. Within 3 days of having it installed the hair started to shed immediately, and after one week it started to tangle. I was distraught because it felt synthetic more than 100% virgin hair. SMH. the hair shedded so bad, I was leaving hair everywhere it started shedding when I brushed it and even on its own. I went to my original stylist to have it untangled and she stated this was the worst hair she ever seen. after 30 minutes of her washing and conditioning it tangled again even was blow dryed straight. I WILL NEVER EVER NEVER BUY TRUE HAIR AGAIN!!!!!!!!!!!!

Ap
Review №82

I love True hair!! I will be back! And not to mention the customer service was awesome. Ms. Dinah made sure I got exactly what I needed. I will be visiting again Thanks guys!!! True hair is the truest lol is that a word? Naw but frfr

Re
Review №83

Customer Service was Great!!!!! The Manager Dinah was defintely awesome and really helped me a lot

Mo
Review №84

Weave Didnt Even Last A Full Month. Waste Of Money. I Wont Go Back. Its Only Good For A Two Week Style. Its Ohk For Washing But Wont Curl Or Stay Straight.

Mc
Review №85

I love there hair ! Marci & Alanla was awesome ! I recommend this hair !

lo
Review №86

Management was very helpful. Going out of business sales.

Ra
Review №87

I was very pleased with my hair and I’m going to always purchase my hair from them.

As
Review №88

Lina is the best go see her she will have i right the hair is great

Lo
Review №89

Of all items sold. The services was great.

A
Review №90

I ordered 2 bundles of 20 inch brazilian deep wave . After my hair was installed, it sheded like crazy. I didnt cut my wefts it tangled soooo much the curl fell in about 3 weeks. Will not be buyin from them again

As
Review №91

Great Hair. Feels good and looks good. Great. Customer Service from Lina😊

Mi
Review №92

How can I not give True Hair ATL 5 stars. Support True Hair!

Ma
Review №93

Dinah is awesome my 3rd trip Im not from Atlanta but babyy there hair and customer service is awesome you guys need to shop with them the levals of hair is A one!!!! West End true hair wear its at 👌🏾👌🏾👌🏾

Na
Review №94

The store is nice and clean with good quality hair .But it seems over priced considering tou you can but the same thing off the internet for half the price!

De
Review №95

I loved the store and it was great customer service with Ms. Lina and I love the hair

am
Review №96

I really loved how shonna helped me and really took interest in my purchase

Cr
Review №97

Awesome Customer Service...Ms.Dinah serves with a smile and southern hospitality.

Al
Review №98

This hair is horrible i just bought it about a week ago and its already tangled and wont even flat iron all the way straight. I wrao it every night and it still doesnt look any better. I will never come here again.

Al
Review №99

Shonna helped me 😊And have A positive attitude

Ma
Review №100

This hair is nasty dont waste a coin

Information
34 Photos
100 Comments
4 Rating
  • Address:THE MALL, 814 Oak St SW, Atlanta, GA 30310, United States
  • Site:http://thetruehair.com/
  • Phone:+1 404-257-6311
Categories
  • Beauty supply store
  • Hair extensions supplier
  • Wig shop
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:12–6PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
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