Took great care of us! When there was more damage than realized, they waited while we did an insurance claim. My car looks brand new again...

Good staff and fast work on my car. Excellent quality of preparation before and after painting. Great job and very good communication

Great service. They could not have been better. Shane Rose was outstanding. He made.a difficult time for me much easier

Was not impressed by their service at all. Came in for a simple bumper repair. Was repeatedly told that I would be able to pay by the credit card of the carwash that damaged my car. I was told the repair would take 5-8 business days which was in actuality 2.5 weeks. I had to reach out to them to get any updates on the car and they often time did not return my call. Once the repairs were done, I was told that he would not accept credit card until I hassled him to keep his word. After I eventually got my car back, there was multiple places where the bumper was damaged....the same bumper that I had gone in to get replaced.

Car was repaired very well, but the communication was horrible here. I needed to get other repairs done in the service department and wanted to schedule an appointment according to the completion of the repairs at the collision center. My representative did not communicate well at all. Had to go to the Audi North Atlanta to get repairs done because loaner vehicles were booked up for atleast 3 weeks. Had my representative had better communication skills I could have made an appointment since the repairs took about that long anyway. After years at Audi Atlanta location I will be taking my business to this location. They went above and beyond to accommodate and Im very appreciative!

Asked to have my car routine maintenance done before it expired, asked to have a buzzing sound and burning smell looked at after my car was rear ended. None of those things were done once I got my car delivered to me. The 360 dollars I spent to replace a tire that had a nail in it, once I received my car tire was still low and leaking air. Would give negative stars if I could because I kept asking to make sure it gets done before I had it shipped back to me.

Great service. Ask for David or Harrison. Total pros. They always got your back!!! They won’t finish until the car is perfect. Great sprayers. Paint looks showroom.

I just bought a Corvette from the Jim Ellis .very professional and good customer service.Joevani, he was great to work with.The manager was so nice and very helpful.

Had Jim Ellis Collision Center fix a small scratch on the back bumper. Their shop said it would only take 3-4 days to fix. It took them 13 days and costed a $2500 rental car fee waiting to get the vehicle back. Terrible service, and terrible time management. I would never use them again.

They had my car over a month, continuously give me the run around. Terrible company to get your car fixed. I only had a minor scratch a missing sensor cover . They changed the date of my car being fixed over 4 times. Guess wat 31 days later I still DONT have my car. Still paying for rental cars and the communication has gotten worse. Money hungry it seems cuz u coulda been had my car finished. I DONT RECOMMEND find another shopGot my car back with a huge crack in my front window.

Went in for small repair .. Besides the small damage, i took them a clean truck. Took almost 1 month ... When i got my truck back it was full of shop dust everywhere .. Almost looked like they didnt even try to clean it up. Not what i expected from a dealer body shop.

I received excellent service from start to finish, especially from Ashley Swords. Ashley went above and beyond throughout the entire process! My Audi looks like new after they repaired the rear bumper when some ran into me. Highly recommend!!

David kept in touch concerning the repairs being made on the vehicle and helped my husband and I outside of the dealership hours. Excellent customer support!

Shane is amazing. Highly recommend

Friendly helpful staff...

Brandon Mueller is one of the best customer service representatives I have ever had the privilege of doing business with. He is very patient, kind, and knows his stuff. He has gone out of his way on several occasions to make sure everything that was going on with my vehicle was relayed to me in a timely basis. He was always available and kept to his word. He is awesome. Because of Brandon, any issues I have with my vehicles, will be brought to Jim Ellis! Thank you so much for all of your help!

At dealership price you would think that they would have the painters painting. Minor damage to the paint job and they want over 5 grand!!?? And I have to wait 2 weeks to get started.

The Collision Estimator, Ashley, was so professional and involved with my car. She kept me informed with the process, the insurance company, rental car, where my car was during the repairs, painting, and detailing.The repairs and painting we’re phenomenal. Every detail was taken care of with perfection. The clean up and detailing made my car look like new.I drove 45 miles to Doraville to have my wrecked car repaired at Jim Ellis Collision. The professionalism and quality of work was spot on. I highly recommend Jim Ellis Collision.

Brandon Mueller took excellent care of me! He was courteous, professional, and efficient. He was able to get me seen the very same day I called and kept me notified on the progress of my repairs. He explained in clear detail what they would do to repair my car and afterwards he again explained what was done and assured me everything went as planned. I would use Jim Ellis Collision Center again and would recommend them to friends and family. They will not disappoint!

Strongly recommend. Ashley went above and beyond to have my Alpha Romeo repair in record time and was fighting with State farm to provide all the payments. My car looks like new.Dont use State Farm recommended body shops if you want quality repairs.

Ashley is amazing! I can’t sing enough praises about her and everyone at Jim Ellis. I recently got into an accident that was not my fault. The person at fault’s insurance company was offering me pretty much nothing to repair my Porsche. It took around 3 weeks of negotiations to get them to cover the full amount. Ashley did everything to get me that full amount and constantly kept me in the loop despite COVID impacting everything. I’m so grateful to her and everyone there for their amazing customer service. My car looks amazing, definitely what I expected out of a Porsche certified repair shop! I couldn’t thank her enough. I definitely would recommend coming here for any repairs!

The customer service is terrible!!

Very professional polite courteous and does excellent job would highly recommend.

This is the best collision Center Period. Thank you for taking care of the customer.

David has been very helpful and responsive with my A7, professional and great repair!

I had my car repaired at Jim Ellis Collision Center because I was in a desperate need of a body shop. While I was on a mini vacation in Atlanta, Ga, the valet service wrecked my vehicle preventing me from driving it back to my hometown in South Carolina. The hotel helped me find the closest Madza body shop. I dealt with a wonderful staff member name Larry S. by phone and he kept me updated about my vehicle the whole time my vehicle was being repaired. When the time came for me to pick up my vehicle, I was hoping for the best. Jim Ellis Collision Center did an excellent job on my vehicle. You could not tell where my car was wrecked and painted. They had the area repaired and the paint blended so well with the existing paint on my vehicle. They do excellent work and have great customer service. I highly recommend them.Posted by Charleston, SC

Got a quick and hassle free estimate on repairing my Passat. The representative was very nice and explained the entire process.

Went here to get front of my car fixed. Quoted me a reasonable price and job was done within an hour. They also detailed the inside of my car and washed the outside. :)

Im very happy with the results and the staff. Brent Martin the general manager was incredibly professional and kind. He really cares about his business and customers. Brandon the service advisor always was there to guide me through the process and respond any questions. The best places.

I had the pleasure of working with Harrison and then his boss Brent Martin. Brent took care of all of my needs and stepped up to the plate when it came to customer service. I look forward to working with these guys again, especially Brent.

How do I start?Let me begin by saying Ive been involved the car scene for a very long time now. I have very good eye for paint imperfections as I used to make a living off of it!David Bassett was my advisor, he kept me updated from day one all the way until my car was finished. Very professional!I was very hesitant about their work due to my experience, however I was wrong!The car paint is PERFECT, it matches fine, and no imperfections whatsoever!The job done by the Ellis team was very well executed!Also David Bassett hooked me up at VW for my service!Thank you Ellis team!

Excellent staff, great service

I am so very impressed by the work done here. Ashley my advisor was very knowledgeable and did an unbelievable job in getting my car restored. I would highly recommend this repair shop to anyone who unfortunately gets their luxury car damaged. Wish I could give them 10 stars.

Outstanding paint quality, the repainted parts look factory new. David is very professional and easy to work with, and my work was complete much sooner than expected. Highly recommend this shop if you want quality work done. 5 stars.Back 2 years later, outstanding quality paint and body work. Recommend highly if you want the job done well.

I got my car fixed some time ago but the great experience I had because of David Bissttee still pops up in my mind at random. I couldn’t go without giving him the shout out he deserves. He put my mind at ease when I felt frustrated. There is no other place I would take my service to because of the experience and trust I gained from them. My car looks brand new and has not had any issues months later. Thank you again!

Brent Martin and Brandon have been exceptional at communications ever since they towed a car that was in an accident. They promptly communicate with insurance company as well. Service is exceptional and highly recommend them.Makes me happy to have bought vehicles from Jim Ellis dealerships in Atlanta.

Great experience. Work took a fair amount of time but was totally worth it. These guys have a superior eye for quality and finishing touch. It was like my minor collision with a concrete pillar in a parking garage never happened.

Very quickly taken in and helped with an estimate. I havent dropped my car for repairs yet, but feel very comfortable that my new car will be repaired as well as can be. I will update after repairs are completed.

If you ever come here ask for Brandon M. He took great care of me. Updated me on my repair in a timely manner and professionally. The facility has done 2 repairs so far and each time they came out just as factory. Great job guys!

This place is excellent! So easy to work with.

Amazing customer service and speedy repair time. To say that they under promise and over deliver is a little bit cliche, but that is absolutely how they operate. I was highly satisfied with every person I encountered at Jim Ellis Collision Center from Scot in the parts department, Shane who guided me through the process, and Adam with Enterprise for my car rental. If you are in a car crash and need your car repaired definitely consider Jim Ellis Collision Center! They make the process seamless and easy!

Great staff and good work. They are awesome in their follow ups and what they do.Did a great job on my camaro.

Loved this dealer Gabriel Mann is Super Amazing.. Highly recommended

I wish i could give this center a 10!! They are absolutely amazing and always go above and beyond whenever i come there. Brent and his staff always have a smile on their faces and never cease to impress me with their skills. Car troubles are never ideal but taking my car here makes my day better! thank you team!!

I was recently in a car accident and have been dealing with the unhelpful insurance of the person at fault [Allstate (worst insurance agency ever )] and Larry has been so helpful! He has handled the supplemental process smoothly and even ensured that I would receive all Mazda parts instead of the hokey parts that Allstate was trying to be stingy on and save money by. Thanks Larry for advocating for your customers and getting the job done well!

Our Service rep (Anthony), was not the best at returning calls and seemed he couldnt care less about our experience at Jim Ellis Collision Center. We were told our car would be ready on a certain day (mind you we are out of state) and the day the car was supposed to be ready we did not receive the car. Of course on the next day we were frantic about receiving our car in that our rental was due back in less than 24 hours (we wouldnt have had a car). I had to call him to try and figure out why the car hadnt been completed and asked him if there was anything he could do to help us, given our situation. I asked if he could walk down to the service department to see if they could potentially expedite our car. He told me that it would be too far of a walk for him and offered no other types of help. Eventually we had to resort to upper management (David) and he was very courteous and understanding and ensured that we would be taken care of, to the best of his abilities and not to worry about the rental. Shortly after talking with David, I got a call from Anthony telling me I shouldnt have tried to go over him to get my car serviced because he is the only one who knows whats going on with my car. And then said that they wont be paying for anybodys rental because thats not their responsibility (mind you this after talking with David and him saying they would pay for it, if it came to that). The lack of class and respect for the customer is just sad on Anthonys part. Non-the-less the car is fixed and drives . However, if you choose to go to this body shop, I would not recommend using Anthony as your service representative.

Great service from great people. Keep it up team

The absolute BEST! David B., my service advisor was incredible! He kept me informed, updated and stood up for what was needed against the insurance company. He brought service with a FLARE. My car looks and drives great.

Hats off to Brent and his team! I had an awesome experience. Thank you Larry and Katherine for all the help you gave me through this entire process. Brent I want to say Kudos to you for taking care of my rental. Thanks so very much!

Well run, efficient body shop. They appear to do good work. Friendly and helpful staff. Paint does get behind so they can be a bit show if you are in a hurry.

Completely unprofessional and very demeaning. Without even knowing what the repair that was required, they said we dont work on any vehicle thats over 10 years old. Then to brush me off further said our Corvette labor rate is double what State Farm will pay...Really?!? I work in the automotive industry and I cant even fathom how unprofessional and unreasonable your staff is to PAYING clients. BTW, State Farm was very interested in your lies and lack of respect to their clients.

Pricey but good

Although it took 2 months to get our car finished, it was worth it. Ashley was our rep and was awesome. Kept me posted on progress, sent pictures, taught me so much about the vehicle that I didnt know. I cannot praise her enough! Our car looks brand new ❤️

Brought my 2016 Chevy 2500HD 4X4 Diesel into JMCC on 7/10/17... If you, go ask for Roger, he is by far all about Customer Service. Having worked in a Body Shop back in the 80s when I was a teenager, I know just enough but not all. I had approximately $12,500.00 of front end damage visible and not visible. The work they completed is sound and the paint matching. I had a few small issues and brought the Truck back where they fixed/adjusted while I waited. Rodger went above and beyond in making sure I was updated on the progress. My only complaint is with the time it took to get the Truck back (for a body shop that size) into my hands which wasnt Rogers fault (45 days). Its the only reason I cant give 5 stars... Otherwise no complaints. FYI: My wife brought her 2011 Q5 Audi in for repairs/body work back in 2011. Good work back then and a speedy repair.

Even though Jim Ellis Collision Center is a high-volume repair shop, Brent Martin and David Bissette gave me the individual attention that I needed. Not only did they pay for my rental after my insurance coverage lapsed, they also thoroughly cleaned and detailed my car. They also gave me moment-by-moment updates on the status of my car, and returned my rental car to Enterprise after I picked up my vehicle. My car hadnt looked that clean since the day I bought it. Thanks Brent and David!

Well-run, efficient place. Their estimates and promises are spot-on. I love the no surprises experiences Ive had here. Only wish I hadnt needed them 4 times in a calendar year.

I simply LOVE this place.....great Communication, Great SERVICE......I Love It! Thanks again EDGAR!

Advisor was great with my 2017 Audi Q5, but sad it will take a minimum of 3-4 weeks to get parts because they come from Germany and with the install work, are so busy with FL cars from hurricanes. Two weeks in rental so far, hoping to find out when parts and work will be done, maybe 4-5 more weeks. Good communication with advisor and gave me honest timelines, so not really a surprise.Hopefully, time there will be worth it. Many other Audi owners I know said that Jim Ellis is supposed to provide excellent work, especially Audi. So worth the wait.The Enterprise Rental car person was great, didnt get his name, but sure wish my insurance company allowed me to use them - I would have had to pay out or pocket - but would have saved me a lot of BS with Hertz on PTI.

Jim Ellis has a plethora of buildings: if you are unfortunate enough to have your vehicle purchased through them messed up you will likely see this place. Staff was pleasant, unfortunately our SUV was stolen and totaled to a total loss so all they could do was keep our belongings for us to retrieve.

I have had repairs done by Jim Ellis Collision Center twice now, both times as a result of collision accidents in which insurance was paying for the repairs. I cant say enough about how courteous and professional everyone I encountered was throughout the process, both times. From the day my car was brought in, to the day I picked it up, I was told exactly how the repair process would go, how long it would take, and when they said they would keep me updated, they did. Additionally, the Enterprise Leasing rep on site was also lovely and made the rental easy, too!

I love David Bassett. I have never had an issue when trying to get my car repaired or serviced. I love the fact that they keep you updated every step of the way when parts come in and details specific to my vehicle regarding repairs.

Anything that Jim Ellis is a part of, you can trust the employees are amazing.

I had my Buick Encore repaired because a collision accident by Jim Ellis Collision Center. Brandon Mueller, my advisor/contact gave me a stellar customer service by letting me know what was going on during the two weeks that the car was in the shop. They did an excellent job repairing the car. I wish that most of the businesses in Atlanta had employees like Brandon.Bernard

Very nice and if they don’t get it right they will fix it.

This as to be the worst experience I have ever had! My car was there 2 months and then it comes out with scratches from them sanding it, the wrong tires, and Mismatched headlights. Not to mention I am now stuck with a $417 rental bill due to the fact that they took so long . and they dont give a damn about that. I will never take anything back here again.

Good service. Friendly and does get back to you as fast as possible.

Outstanding customer service and excellent workmanship. Love the folks here.

I’ve been hit 3 times in the past four years. Once, I was literally just sitting at a red light and boom! Each time I used this place for my collision repairs for my Audi.My first two experiences were absolutely great. I never had to worry in any step of the way: from car rental (located inside the collision center), to insurance handling, estimates, repairs and completion. Communication was always transparent.Unfortunately, my most recent experience was not only the total opposite but one of the worst of any service experiences I’ve ever had.My car was originally brought to Jim Ellis Audi’s service center for an oil change (my car was hit the night before this previously scheduled service) then transferred into collision when it was deemed inoperable.Almost a week later, I get a call from my insurance company saying that they’ve attempted to do an estimate 3 times but Jim Ellis Collision Ctr said they don’t have my car. They’d have to stop payment on my rental if the estimator cannot see the car.I immediately went out to the collision ctr to find out they’d never moved my car from service to collision (literally right next door as in they share the same parking lot). Once I located my car (yes, I had to go find my car by walking around the service area’s garage), a technician from service walked over to collision with me and made sure that they understood the car should be moved over immediately and that my car be put in the system. I filled out some paperwork to get the case going and was assured everything will be taken care of from this point on. They even verified this with my insurance company so they could continue paying for my rental. This was December 20th (6 days after my car was initially taken in).After the estimate was done, I was told my car will be done by Jan 4th. They never reached out with any updates during this time, but I trusted them because my previous experiences had gone so well. I contacted Jim Ellis on the 2nd to see when I can pick up the car and return rental since its return date was coming up. They had no clue who I was, did not have my car in the system, and don’t know where it is. Sounds familiar? They still have not moved my car which is just sitting about 20-30 feet away. I had to come down in person again.At this point, I was told my car will be done by the third week of January.Making a really long story not as long, my car was with them from December 14th until the second week of February. On 5 separate occasions I was given a date in which I can come retrieve my car, and each time I would schedule the day off, call the day of or before to get an exact time only to be told that my car was still not ready for pickup. So much of my time (especially in relation to work) was wasted and never got an apology or even a heads up that my car will not be ready before I reached out. And yes, I had to reach out to them because my account advisor did not communicate with me at all.Finally, I couldn’t take it anymore and demanded that they give me a solid deadline to pick up my car. And when I did, my car smelled like paint for at least another week of driving. I had to let my windows down in fear of inhaling any dangerous fumes. Also, typically, they’d wash the car and do at least a quick vacuum. Not only was it not vacuumed but dirtier than it was before. I keep a pristine car but now there are black smudges in the roof’s interior and dirty car mats.My trunk (which should’ve been replaced or repaired) makes a weird noise when I close it and I can hear a loose part rolling in the passenger door but it’s nowhere visible for me to remove. I do plan to bring it back to them but they took away so much of my time that I just dread not having my car again.

Helpful people in the service area

They did repair on my Audi and did internal damage they covered up. Found by another Audi dealer refused to cover cost of repair that should be covered by their warranty. Be careful it’s not what you see but what you don’t see they do. Utter disappointment in the way they refused to cover a $2000 additional repair cost. Don’t trust them at all.

Satisfaction my car was repaired

Very poor communication. The shop has had my suv for a month to fix the passager side door. I still do not have my suv back. Every time they say it will be done something happens and they push the delivery date back a week. No calls on the delivery date to say why the suv is not ready it takes me call up there three or four times to get a hold of someone, for them to tell me that it will be another week.

Got my mini repaired 2xSean Griffin was my service advisor and worked everything out with the insurance company. Excellent work only original parts!!

Customer service was amazing. Very professional and polite.

If I could rate this place a zero, I would. It has taken me OVER 2, plus a few months, to have my car repaired correctly...and it still HASNT been repaired. I was referred to Jim Ellis Auto Collision through my insurance company in 2011 after my accident. Being this was a repair that was supposedly guaranteed, Im thinking that if I experience the exact same problems in the exact same area that Jim ellis would repair without question. That isnt the case. After my initial visit the car seemed to be working fine. Then about 3 weeks passed, and I began experiencing issues with the exact same problem that I went in to have repaired. i called MANY times to speak with a manager, or get a simple answer saying they would finally complete the repair. After finally being forwarded to someone that had no idea of what my complaint was his answer was Oh we cant help you. Even though we understand that the car is doing the same thing, and I see it with my own eyes we cant diagnose the problem. Therefore we cant help you. had I had time to go to the actual site everyday I would have, but I lived too far, so calling had to suffice. Months had passed--and I continued to get the run around. I kept calling back to speak with a manager or general manger, at this point all I got was the run around. Messages of people saying they would have someone else call me back, or a manger would contact me at some point. None of this never happened. Finally one day i did speka with a guy that said he was a manager. Sure enough he told me to bring the car in and no matter what they would find the problem and repair it. Especially since it had been an insurance claim. I take off of work, and drive almost 2 hours to this place and sure enough, I got the run around as usual. Then found out that particular manager no longer worked there. i had given up for a while (even more months had passed--mid-2013), until my car got worse, and i found the time to actually go to the place. I called and just happened to end up on the phone with the now manager. She scheduled me to speak with another service adviser and I eventually took the car back for repair. They did claimed to have done something, and not even 2 days after picking up my car I continued to experience the exact same problem. Now they are telling me they cant do any diagnosing and dont know what to tell me. They wont pay for any diagnostics and that I will have to find my own place and pay for the diagnostics there and call them back to and they will then decide if they will repair. What type of customer service is that?? The last vist was just before Christmas 2013,and I called the manager again and just as expected, she was supposed to return my call twice and I still have not heard from this woman. Her last comment to me was, Oh I didnt call you back because I really didnt know what to tell you. What adult representing a major company such as this says something like that to a customer??? And I am STILL waiting on her return call and today is 1/15/14. I beyond disappointed. I will not, and I mean ever, refer this place to anyone that I know.

Overpriced repairs that insurance wont pay for. Work was not done properly. Had to return for additional work after they said it was done. Would not recommend this place.

Awesome place to get your car repaired

Did a good job fixing my Camaro.

Good service.

Paint looks different than the original onethey sell customer and vehicle info to Carfaxthats finebut they tend to make the repair sounds more than what it actually was so that your car gets devalued moredont know why but thats what they do

They are soooooo slow. Everything takes more than 1 month.

Friendly service.

The service is very professional and I had good experience with Larry handling my Hyundai Sonata repair. The stars down are for 6 weeks it took to fix my car where it should have taken 3 weeks.

Very professional people

Take very long time . Plus have very bad attitude.

Excellent work, but not the fastest

Poor communication and had to return three times and problem still not fixed. Had to go to the Buick Dealership to resolve.

The WORST EXPERIENCE weve ever had. They lied often. It took 2 months for them to replace the trunk & bumper on my daughters truck. STRESSED!

Thats where I get on my Audi parts from

If you have second car, and dont need your car in a hurry you can let them work on your car

Not tow truck friendly

Great Service

They treat us right!

I am surprised i had the vehicle towed there and they responded after 3 day after at least 5 messages and said it will take 7 days to look at the cari had it towed to another place

Excellent service!

Their service is great

Havent had to use them,,, yet

Great communication

Good work