From the moment we walked through the door everyone was attentive and courteous. Our salesperson (Mladen) had the cars ready for us to view and was prepared to help us. After purchasing a vehicle Alex walked us through the main features of the vehicle in an understandable way. To complete the process the closing agent worked expediently and efficiently to get us out the door in our new vehicle. The whole team worked hard to make our experience stress free and enjoyable. Thank you to Global Imports for their professionalism!

While we were not able to find what we were looking for during our visit to Global BMW, we received such amazing service I still wanted to leave a review.Taylor Nielson did everything he could to try and find a car with all the features we were looking for and with such a great attitude. I had very specific features and did a great job of listening to me. Such a nice guy!I would recommend anyone looking for a BMW should go and check them out!

I would NOT recommend doing any business with this location or if you do, do it at your own risk. A $300 oil change/AC service, has cost me over $1k and lost time and inconvenience. I personally will not spend my money with them again.Terrible experience at this location and the the service staff. I took my 2018 X1 for a routine oil change and 40k mile service this past October. While after receiving the service, I was told that my oil screw was on tight and that they had to use “a little force” to remove it and as a result my threading my have been stripped.Before leaving I voiced my concern and I was told assured that I didn’t have anything to worry but that my car couldn’t be test driven because it was low on gas. So after I paid for the service I asked if I got gas myself would they test drive it. I drove close to a quarter mile for gas and back to the dealership, where the service associate Francisco simply took my car to be water rinsed and returned.After leaving town for a funeral (alternative vehicle) I returned to my BMW oil sensor triggered. I drove the car back to BMW and they mentioned that it’s common to lose a quart of oil, and they topped it off. By the next morning there was oil puddle in my garage. I called back and spoke with Francisco and Paul in the service department, both were rude and unsympathetic towards my plight and the best offer they gave me was a backhanded offer to take a look at it and that a repair would likely cost $2k.

Global used to be one of the best dealerships in town. They have had several changes in their service department and customer service has fallen to the waste side. Communication among the service team is terrible. Forget escalating any concerns to Management because they could care less. We left our car which was purchased at Global for oil leak concerns and when we picked up our car we had a dent on our bumper Of coarse no one knows how it got there. Our key battery on my other vehicle was low but no one bothered to change the battery. If you compare the service department to what it was two years ago it’s night and day. If your looking to service your bmw don’t take care here. Save yourself the headache and time. This place is the worst.

My experience at BMW was nothing short of amazing! Bennett is a jewel and the best salesman hands down alongside Abel. They both made my shopping experience very smooth and easy. They were not pushy nor looking to put me into anything just to make a sell. They both were very genuine and attentive to what I wanted and made it happen. Please see Bennett for your car buying needs. I love my car and so happy to be apart of the BMW family

I had a wonderful experience at Global Imports. Morris and the rest of the team were absolutely amazing. I had my old BMW since college and was emotionally attached to that car. I probably would’ve kept it forever lol ... But it broke down suddenly so I finally had to get a new one.. in a hurry! Morris quickly found me a beautiful new BMW that would fit my needs with very little down and low payments! I couldn’t believe how quick and easy the process was. No doubt I’m recommending Global Imports to everyone I know 👏🏾👏🏾

Hands down, the worst vehicle service and parts department Ive ever dealt with (and that is saying something.)I take a vehicle in for service and ask for an estimate on some minor repairs to the vehicle, anyone with a teenager knows backing out of a garage and the rear view mirrors have a short life. So I get the estimate, they claimed they are happy to order the part as soon as I am ready and schedule service as soon as the part arrives.Call on Monday, left 2 messages for services (specifically the rep that helped me with service a few weeks ago) and no response no return of message.Call on Tuesday, get lost in their automated phone system and eventually disconnected. Call back and end up in the same he is busy and will call you back cycle. No response.Busy week, I finally call back on Friday and end up someone who says Ill transfer you to parts so they can place the order. I end up with parts and after a few minutes of back and forth and an occasional Ill go talk to the service rep and get this worked out he finally comes back and says he cannot order the part without me going through service first. Instead of transferring me back the call is ended.I go through the website complaining to whoever gets the email that it should not be this painful for me to give Global Imposts BMW money for a service. Wait for it... no response.They may be great at selling BMWs, may be great at having facilities to help those they do care about, but they are by far the worst organization for service and parts. Literally a week and I am no closer to ordering the part, or scheduling this through service, or anything related to getting this car repaired anytime soon.I would go so far as to say these guys are going out of their way even being inventive in making you feel completely not valuable to their business.If you have a BMW, find someone else. They do not care.

By far the most enjoyable car buying experience I have ever had! From the moment my wife and I stepped foot in the store we knew they had our business. Everyone from the manager to our salesman were tremendous! Hats off to the great team that they have in place.

Mr Gregg Petty was very nice to work with and was quick in working on my BMW X5 order. He showed the vehicle well. I am awaiting delivery at the performance center hopefully soon and will update.

Omar Allen was great to work with, even coming in on his day off to help me get the car I wanted.

I have been a loyal customer since 1997 with Global Imports BMW since moving to Atlanta. I highly recommend their sales team especially my most recent client advisor, Pete Drexler. He has always been attentive and responsive. In fact, he even had BMW of North America make a change on the production of my car. I have had nothing but superior customer care in all their departments as well in parts, service and collision!

Excellent service from start to finish. Ordered a new BMW X5 and received it exactly four weeks to the day from when we signed the papers.

I purchased my daughter a 2016 X1 in 2018, when I came for service it went from good to bad. Looking back it may have been just lack of communication between me and the service tech(Sharif Russell) but he asked me to give him another chance and he apologized repeatedly. After talking with management I continued to select appointments with Sharif and I could not be more satisfied. The level of respect, service and communication is top notch. I appreciate Sharif for putting up with me and my wife and now with my sons car 2019 330i I wont hesitate to purchase and get my next BMW serviced at Global Imports.Thank You,Kerry Weaver

I went in to buy a car with pre-approval from USAA. I didn’t want to apply for loans through them. In their words they wanted me to fill out loan application to verify I am who I am. I have bought a few vehicles from other dealerships and never had to be verify myself. Only reason I still bought the car, it a was a good price and needed it for my son before he went back to school.

Went in for a repair that averaged on line and with other repair shops for 350ish. They wanted to charge me $768. Will never go back unless they are the only dealership in Georgia.

I bought a cpo bmw 340 from them a couple months ago, and they scratched my widow tint when they was taking off the window sticker. Sales manager said there’s nothing they could do when I asked if they could take care of it. So much for “certified pre owned”. I suggest you spend your hard earned money on another dealership that values the cars they sell their customers.

Nice dealership. Makes you feel like youre shopping for a luxury vehicle. I cant speak for every salesman, but Greg Petty is great. He knows his information and how to explain it in an easy to understand presentation. No hassle, no stress. He wants you in a vehicle that youre comfortable with and that you love.

I bought a precertified car from global 3 years ago. Went to change my tires and found that the key for the lug nut lock was missing. When I came to get a replacement I was told I would have to spend several $100 for it . However after speaking with the used car department and service department they worked it out and there was no charge.. Furthermore I was very impressed with their service department.I do not live near by but will probably be back just to.use them.

Mark Tishler at BMW Global off Cumberland Blvd is always absolutely fantastic. I have been working with him and friends with him for over 10 years. This years lease, and my satisfaction with it, are, in large part, due to him. Thank you so much Mark.

Deon DeSouza provides Superb services! He is extremely knowledgeable with all BMWs! Impressive! And, on top of the superb services, Deon is the most cheerful and pleasant car advisor! I am so happy he helped us! My car was delivered to my home. Deon spent extra time giving me a tutorial. Without the detailed tutorial, I would have been lost! Thank you so much Deon! We felt lucky to have you help us! You are awesome!My vehicle arrived super clean with a full tank of gas!

We worked with Andrej in the sales department and he was SO wonderful. He made us feel so comfortable and let us know the pros/cons of every car for the size, fuel efficiency, and price range we were looking in. He was very patient and brought out multiple options for us to evaluate. Loved this experience and are looking forward to coming back and referring lots of people his way!

Somehow I always luck up with Giselle Boothby as my service advisor. She is always easy to get in touch with and keeps me up-to-date on anything I need to know. This last visit, in particular, she went above and beyond to ensure I had the perfect experience, from a specific type of loaner car to fixing a warranty issue, and more. Its that type of service that not only makes me want to bring my car solely to Global Imports — but also to have a BMW, period!

Business must be good at Global Imports. I reached out to the Internet sales department. The Internet salesperson was good - collected my info, pictures of a vehicle I might trade, etc. Then she hands me off to the CA. Not a word from this guy. I was prepared to travel and make the transaction, but the lack of response has killed the deal.UPDATE 9/28/21: I reached out to the Internet salesperson for an update with no response. This was a slam dunk deal if they had just communicated.

After visiting several dealerships around Atlanta, we finally found Andrej at Global Imports. ANDREJ IS AMAZING!!! He did a great job listening to what we wanted, and found us the perfect BMW. Before we could even test drive it, he showed us some of its best features and we knew it was exactly what were looking for. He worked with us to get the best deal, and made us feel like old friends. He even impressed my 11 year old son, who asked when wed be going back to visit Andrej. Andrej more than earned my trust and my business.

Thank you so much Williams for fixing the extended warranty on my vehicle. I appreciate all your help on taking care of this issue.I am really DISAPPOINTED with Global Imports BMW Finance department. I have extended my vehicle warranty last year and they messed up with the VIN#. I have been following up with the Finance department for a week now and they are unable to get it fixed. The finance team say that it should be fixed in 20 mins and will give a call back. When I call back at the end of the day they are still working on or sometimes no response. I had a very bad customer experience with Global Imports BMW dealer. I am unable to get my vehicle service due to this issue.

Great experience and I would recommend them if you’re in the market for a BMW. No games. Good pricing. Available inventory.

Turaya and Hussain were both absolutely excellent to work with. They partnered together very well to handle the sale and the finance aspect of the transaction. I have never had a better experience at a car dealership. I would recommend working with both of them to anyone who visited the dealership. I cannot say enough how top notch of an experience that they provided me.

Our latest vehicle purchase was our third time working with the fantastic Peter and Greg. Working with this team has always been an utmost pleasure and an experience we look forward to. Thank you truly for the continued care and service you provide.

Im only putting one star because you cant give a negative score. I purchased an used vehicle here a couple weeks ago and as of now Im 7k in debt with repairs because I was sold a lemon. I was also told rather its 10 days 10 minutes or 10 seconds after purchase theyre not responsible. Ive had to replace the gear box and the engine has a blown head gasket, all of this while the dealer tag remains on the vehicle. Sad part is that I asked a million questions and looked things over best I could and was told, not to worry so much were a reputable dealer it would go thru all the maintenance checks to ensure it was a good ride. Obviously that never happened. Here I am a new business without the equipment I need to be successful due to this shady dealership. I am also an ex military Lockheed Martin employee. I recommend my military family and Lockheed family to stay far away. Ill speak to someone about having this place put on the black list so that no one else has to experience this.

I love this place. This is my second car from them since 2018 and I love the service I get here. My sales guy Omar Allen was more positive than I was about switch me out into a new car since I didnt have the credit or the money to do it...but they did it!!!! Also my new car check engine light came on a few days after I bought my car and Mark Tishler along his team helped me out and got the situation resolved. He even sponsored breakfast and lunch for me because I had to wait for the service department to work on my car. Love these guys....

My complete experience with Global was exceptional. This is the second X5 I purchased from them. Each time I was treated with respect, professionalism and appreciated. This was my first time ordering a car from the factory. My sales professional, Abel, was knowledgeable and on his game. He not only was patient but was timely and fluid with his communication. I should add Global has completed all service maintenance on my BMWs. They too have always been top shelf in customer service. Never a surprise.

Purchased a 2007 335i Coupe, during the test drive we figured out the AUX wasnt working. Several appointments later, I brought my car back. I was told they had to order the AUX harness to make it work and the cables had arrived.. today I got a call saying they couldnt repair the AUX because BMW doesnt make those cables anymore. I mean seriously, I would have never bought this car to begin with had I known that sound issue wasnt gonna get fixed. Needless to say, Ill go to a stereo shop to fix this. But just saying, I bought this car with the promise it would be fixed. And it didnt. Jokes on me, never doing that again.

Global Imports BMW was an amazing car buying experience. Justin Lewis (salesman) and Jay Williams in the finance department where absolutely AMAZING!!!!! If you are looking for a vehicle they are the two people to see.

The staff is efficient and they are dependable in following up on details needing attention. What a delight in a time when everyone makes excuses in lieu of providing satisfactory results. I am a well pleased customer.

Excellent experience from start to finish. Greeted at the door when I walked in, the salesperson was knowledgeable, friendly and helpful. No surprises or bait and switch. The finance manager walk me through all available options. Car was detailed and ready as soon as I left the finance department. In and out of the dealership in a little over an hour and a half. Love my new ride. Will definitely buy from here again.

I have a 2020 M340i with only 9k miles on it. Check engine light is now on and I said no problem, I’ll make a service appointment. Advisor told me I could drop the car off tomorrow but wouldn’t provide a loaner vehicle. She also said that if I wanted a loaner, I would need to wait until the 17th of next month. I was not happy about that, but I was cool with it. I asked if it was something as simple as the active grill shutter, is it safe to drive until then. She was not allowed to disclose that to me apparently. I think they should provide a loaner, or offer transportation in place of that. The car was purchased from them.

Giselle did a nice job of promptly handling my request to have my oil changed. She then went above and beyond by alerting me that my filters needed changing and that evaporator box needed cleaning. My Air Conditioning is now running much colder and I really appreciate the extra effort that she puts in. I mentioned that I was hoping to have the leaves from my engine block removed. So she stayed late to blow out leaves in my engine block. She does a great job and is very professional in how she provides exceptional customer service. Thanks!

Would give 6 stars If possible for Alex. First time BMW owner. Alex patiently & professionally answered every question during the buying process and several times afterward. Would absolutely recommend Alex & Global.

Very little communication from the advisor wasn’t the greatest experience. I’m reviewing other locations. I was quickly reminded why I bought my vehicle at another location. Apparently the service and culture is the same for sales and service. Prior to purchasing my vehicle, I looked forward to becoming a BMW owner. After multiple experiences at your location, I have considered trading in

Mladen was very helpful and knowledgeable. The whole team made the experience enjoyable and even fun!

I just spent my entire day at this dealership for a set of new tires and an alignment. I got there at 8:20 AM after driving an hour to the dealership. Did not get out until 1:40 PM. All that got done was getting new tires and an alignment. I was quoted 2 hours up to 3 hours max.The service department needs to work on communication and time of service. Wasting the customers day should not happen. However, they actively sought to figure out what the issues were with my visit and understood what was wrong. Them reaching out and giving me discounts for their fault shows they are a good dealership, and this was a less likely occurrence which I unfortunately was at the receiving end of.Spencer from service was extremely helpful and got me the right tires ordered and an appointment made. Chandra and Spencer from this dealership are wonderful people to work with should anyone use this dealership’s service center.

The overall experience was fantastic and unbelievably pleasant from beginning to end. My sales consultant was very patient and extremely helpful.

Took my car in for a recall repair. Two days after it was completed, I get a call from my advisor, telling me that the tech worked on the wrong seatbelt and I have to bring the car again!The second time around, he was able to provide a loaner, and the repair, which was supposed to be a quick in-and-out became a two-trip, overnight repair.Kinda scary that they worked on something that was not broken and neglected what was; moreover since it was seatbelts.Overall a somewhat disappointing experience.

I cant believe what I just heard while listening to a conversation between my co worker and a manager from this dealership. We all know the risk when buying a used vehicle but there are extenuating circumstances that should be honored simply because its the right thing to do. I hope they come around and do whats right. I would be very upset if I purchased a vehicle and was making repairs the next week!

Excellent service by all and an excellent product.

My vehicle has been in the shop since early August and global import has the bad fame of having back communication with the customers and such as my case as well. Asked for a diagnostic and the results were there it was a Vanos issue they quoted me for the repairs and later changed that it wasnt for repairs it was for more diagnostics. Be very careful with the way that they word their write ups not a very trustworthy service department. Update!!! Came to pick up vehicle (10-11-21) not only did the vehicle not run but the rear floor area flooded causing mold and a bad stench. All the items under seat are now just floating. And of course the story now is It was brought in like that. Again be careful take picture before dropping car if you want to do business with them.

Gisselle is amazing! An object hit the windshield on my brand new M340, I hadn’t even made the first payment, and she worked diligently to get my car back to me the next day. Due to no loaners being available, she attempted to call several places to get a rental to no avail. She called company after company proactively as I watched her key my work order. She was apologetic at the end, insisted I not worry about it, kept me updated as she promised, and what I feel went above and beyond to ensure my vehicle was taken care of urgently.

This was absolutely the most horrifying experience I have had! I bought a BMW for the reliability and the expectation I would receive superior services. First, my car was towed on Sunday and it wasn’t even looked at until Wednesday at 4pm. I was advised there was no loaner car ( sadly all this coneys is the poor quality of the cars because there are so many in the shop or they are to sorry to pull a car from their lot). My battery isn’t covered under my EXTENDED warranty due to wear and tear. I’ve had the car 6 months, I guess there is NO REASON to buy a certified BMW. Total scam!! I will be selling this car ASAP! I had a better experience with Volkswagen and FORD! So sad, was hoping to have a great luxury car experience! I was so excited to buy this car, it’s trash!

Great helpful service. I needed my rear fender & bumper attached so I could get back to Nashville & the happily figured out what to do! Yayyyy looks like stitches lol! It worked!

Great service and experience from scheduling my appointment to closing the deal. Deon and Rene worked with me to get the terms I wanted on a great vehicle. I highly recommend booking an appointment if something in their inventory interests you.

Customer service from Shina was great. I came in and dropped my car off to her for front breaks and was done in less then two hours. Great job!! I Would recommend bringing your BMW here!!

Never will I consider buying a car from this place again. 1. AUX music to phone does NOT work at all. The wire inside the center console was broken and ripped. 2. Windshield wiper pumps/fluid does NOT work at all. 3. Traction control system does NOT work at all. 4. Had to refill my rear left tire 3 times and will probably need a replacement.I mean did anyone even check this car before you put it up for sale? When I bought the car I was told all that would be fixed for me, for free.I had a service appointment scheduled for 1000 am, when I showed up with 2 small kids I was told their techs were 3 days behind. I mean, what reputable dealership does not contact people with service appointments ahead of time if that is the case? So of course I did not leave my car since I am active duty and had two small children with me. So already wasted an entire tank of gas for nothing.Honestly, worst experience I have ever had with a car purchase. The fact I bought a literally broken car, which I was told would be fixed, is ridiculous. But the fact that I have to jump through hoops to get it fixed is even worse.Note to self: Never buy a car from a reputable dealership that has that much wrong with it. I mean, why even put that up for sale in the first place?

Everything worked perfectly, from scheduling the appointment to picking up the car.Francisco Torres is super knowledgeable, he goes the extra mile to guarantee the client’s expectations are met! Getting a cleaned car was also a great surprise.

Errun is an excellent service representative. The service center was backed up and instead of letting me believe I would get my car in the time conveyed when I made the appointment, he was honest and promised to provide me with timely updates regarding the status of my repairs. He kept his word. I appreciated the quality of service provided by the technician and the overall process was efficient and safe.

Chandra is a wonderful person and truly cares about the customers experience. I have had truly remarkable service with my previous Lexus at Lexus dealerships. I haven’t had this experience with bmw until I was set an appointment with Chandra. She truly is wonderful and cares. I will continue to make sure that Chandra is the person I have an appointment with. This lady deserves a raise!

Not pleased with the service at all. I was told to come in for the parts ordered. It turns out the complete set wasnt ready and Id have to come back. I had asked for the complimentary car wash to be done but the car was still dirty when I picked it up. I hope to have a better experience during the next visit so I can avoid unnecessary trips to the dealer.

Bennett made me feel comfortable about the entire process. He kept me informed and made recommendations that were in my best interest. Superb customer service!

My BMW X5 had an electrical issue. Fuse continued to blow. Could be reproduced easily and was able to show the tech. Ended up being a simple fix however it took multiple shop folks getting involved to get the right person/experience to diagnose. Communication was excellence and transparency was awesome. Given the resource time committed the actual charges were acceptable. This is a great location and very inviting and warm. I would recommend for both maintenance and for automotive purchase.

Travis is Excellent! He was very informative and really sold the BMW experience. He knew answers to all the questions we asked and the ones we didn’t. He was patient with our request and decisions.

I had the most incredible experience here. Ray is literally the best. He was very patient with my questions and concerns. I would recommend this location to anyone!

I had an amazing experience with Charles Reed and Global Imports BMW. Everyone was very friendly and accommodating. Charles was patient and explored all vehicle and purchase options with me. I got an amazing deal and value his time and respect. Even the Business Manager I worked with (Rene) was patient and thorough! I highly recommend Global Imports (huge selection, knowledgeable staff, and excellent service) and Charles Reed.

I will never do business with Global Imports BMW again.Three months before I had to return the car, I received a mail that allowed me to return the car early. Because of the pandemic, I do not use my lease car, I decided to return early. After checking everything, they said I have to replace 2 tires which was okay. So, my final statement at that time was 2 new tires and a deposit fee. I asked them when was my next payment cycle because I want to save some money to return the car early. I still have 5000 miles left in my term. A week later, I received a final statement which included 3 months. This is not what I mainly upset about. The thing that bothered me was when I tried to call them to ask more details about the situation. None of them would return my calls. It has been 3 months and I still have not had the answers.I am pretty sure they will write some nice post and ask me to contact the office to resolve any issue. But Why you have not contacted me for 3 months? Please Dont tell me that you do not know about this because the BMW corporate confirmed with me that they reached out to you already.SMH, lesson learned.Dr. Truong

Excellent customer service! I was shopping in the lower price range and was treated with the highest level of professional and quality service

I went here to have my bmw serviced because it was not starting. They said the battery just needed to be programmed and that they fixed everything. A week later the car still would not start again. When I called and told them, I asked if they could send a tow truck to get car because I couldnt move it. They agreed at first then transferred me to tow company and the company was confused why they would just transfer me with out talking to them first. It took me 1 hour to get back on phone with BMW. When I did, I couldnt get same rep, but the person and manager called me a liar when I told them the rep told me they would pay for my tow. It was just poor customer service. I had to find a way to get my car back to dealer. When I arrived and they looked at car, they said they couldn’t identify the problem but they could take a guess.. I left and they were suppose to order new battery terminal cables to have installed. I never heard from them as a follow up to order cables. It was just a horrible experience. I had to spend extra money to go to another dealership

Update - Contacted by Global Imports BMW Customer Relations. Explanation provided. Very professional, apologetic and willing to help address my concerns. Problem resolved. Previous comments - Car returned 4 days after promised. Limited contact/updates. Bad alternate Service Advisor who insisted there was no problem until a Tech confirmed it. When I returned to pick the vehicle up, it had bird feces on it as it clearly had been left under a tree and not washed. Same alternate Service Adviser was not friendly when I asked about my vehicle on arrival to pick it up. Long wait.

From entry to exit, the staff was professional and patiently addressed my questions. I requested additional information on future scheduled maintenance needs and the service Agent Kenneth Pyrdum provided a printout for my records.The waiting area was pleasant and the staff were friendly.

My service was outstanding as usual. Shina made sure that I was taken care of in a timely and professional manner. That’s why I always come back. No matter what state I am working in.

I’m honestly very DISSATISFIED and DISAPPOINTED with BMW Global imports I honestly thought I would of got top notch customer service I dropped my car off two in half weeks ago they said I should get it back a couple days after drop off NO ONE has contacted me since for any updates Unless I reach out to find out the status of my car they send me to Jamie the representative I have supposedly been working with Ive left messages, voicemails and haven’t heard a word back of the status of my car, as far as I’m concerned I’m not working with any representative there.I received a automatic message last Thursday that my car would be done end of business day after multiple phone calls that I made up to the office trying to speak with my representative with NO LUCK! heard nothing back I reached out to Global imports to see if my car was ready for pick up TODAY prior to a automatic message that was sent to me and to make payment I was told by someone in the front desk that in there system showed it was ready… WAS NEVER REACHED OUT TO OR CONFIRMED FOR PICKUP LACK OF COMMUNICATION WITH CLIENTS. (STAFF HONESTLY DOES NOT CARE ABOUT THERE CUSTOMERS AND THE MONEY THEY ARE SPENDING THERE) Called later on today to make payment said that they couldn’t take it because my representative was not working today and that my car was not even ready miss-understanding on their end I would say. asked to speak to supervisor was told was not there.. this will be the last time I use global imports, I DO NOT RECOMMEND taking your BMW here UNLESS YOU WANT LACK OF COMMUNICATION AND YOU WOULD HAVE TO REACH OUT TO BMW TO GET STATUS ON YOUR CAR I PERSONALLY prefer to take my car to a KNOCK OFF PLACE mechanic then to ever take it back to global imports second time experience and IT’S AWFUL.. I’ve spent a decent amount of money and DO NOT FEEL LIKE A APPRECIATED CUSTOMER AT ALL! My recommendation take your business somewhere else

My most recent experience was wonderful!! I went in for a standard oil change and also to get a dent repair quote...Through their due diligence, they also changed out a light that no longer worked, rotated my tires, and added in coolant. They also sanitized my interior and washed my car, both complimentary. THANK YOU! I am so appreciative to the team and especially, Sharif Russell....he is always so personable, helpful, and informative! Hes the best so be sure to ask for him!

My wife and I had a very poor experience at Global with our purchase. We waited more than 2 hours to sign paperwork to purchase the car when had made a prearranged time to pick up the car. The sales manager and finance manger were more interested in counting closed sales than taking care of customers. I am also greatly concerned as to how I saw minorities being treated by the sales management. This would not be a great headline for a publicly traded company, SAH, to show up on the front page of the Wall Street Journal

I was looking to purchase my BMW off of my lease and looked at Global Imports as an option. Once I was connected w/Hussein and Deon, I had the best buying experience I have ever experienced (I have leased 10+ cars). Hussein and Deon were courteous, personable and most importantly efficient and to the point. They didnt waste my time with the usual car buying process and found the best deal with the best options for me. I would highly recommend working w/them at Global Imports.

I arrived to BMW last week for an oil change service due, and Upon the completion of my service; I decided to walk and look at my vehicle and noticed my rims were completely scratched up, I immediately alerted my service advisor “Anthony Poole” who acknowledge the damage and immediately drove my vehicle over to the parts/service/car wash side. While there We waited for a technician who we soon learned had left for the day. Anthony then decided to take pictures of my vehicle and the damage done, and promise to get everything taken care of and assured me that he would have someone reach out to me in order to set up an appointment. I arrived For my promised appointment today which started off rocky by one Advisor/assistant telling me they did not have a loaner for me to use, which was promised to me when I set up the car appointment. Anyhow long story short I spoke with Anthony he got it all taken care of. My only irritation was my wait which was an hour and 18 minutes just to come in And drop my car off and get my promised loaner. Moving along; the work was done beautifully and completed within four hours and I was able to retrieve my vehicle the same day. Anthony Poole, Made this a seamless process. His customer service was phenomenal he kept me abreast every step of the way, and even apologized for all the inconveniences I experienced which were not caused by his doing; which I truly appreciate. There’s nothing better than customer service being able to relate to the customers issues or experiences. I am truly grateful for my service advisor, he took great care of me and my vehicle.!

This place is the worst. They don’t answer the phone no one can answer questions. I would never purchase another car from them. How the hell can no one answer a question about my warranty I paid 3000 for the only way I can get answers is to drive there. I wouldn’t recommend a dog to go sit on there lot. Even when u go In person they have there face frowned up.

I absolutely enjoyed my visit. My service advisor Giselle was excellent. She was professional and personable at the same time. Having great service goes a long way when customers have memorable moments. They are apt to spreading the word about the service.

Mark & Chevenne were both incredible. Knowledgeable and efficient. I recently bought a car from them and it was one of the best experiences I’ve ever had.

My tech was extremely prompt and professional.They have superb customer service. They checked me in got a loner and was out in a matter of minutes. Contacted me the following day by text with a video from the tech and price of repairs which was all under warranty. Picked up my car and was on my way once more in a matter of minutes. 5 star service thank a million Global and to your staff . Thanks Erron for great service .

Shina was absolutely awesome! Great positive attitude even at 730am. We had a little hitch because of two vehicles and two different service persona but Shina and get colleague (so sorry I forgot her name) were a pleasure to work with. Kept us informed with details when we inquired with them about our ETA for finishing and Shina went out of her way to make us feel like super clients. I will specifically request her for all future services. Valet were also very friendly.

We had an excellent experience. We purchased two cars from Global Imports BMW and the experience was painless. There was no pushy sales tactics. They did not try to add on a bunch of extras that are unnecessary. They also gave us excellent deals on the cars. We have never been BMW owners and this may be the start of a very long relationship.

Super friendly staff! No pressure just answers.

They had the car I wanted at at a reasonable price... but financing left a lot to be desired. Dont think they have a lot of experience with military members. Had to follow-up with them (instead of them following up with me) twice for tags and finance payments. Felt like the customer service should have been better.

The 5 stars is designated ONLY for sales person Bennett Okafor and Manager Marvin who turned my nightmare into a happy ending. My deal went almost flawlessly until I had to close the deal with very shady “business manager” Omid Bashiri( the finance guy). Omid blatantly lied about the details of my deal to get personal kickbacks. My advice is to DO INDEPENDENT RESEARCH on very pricey add ons before signing on the dotted lines.Car salesmen get a bad reputation but after a month of car searching in a market where inventory is low and cars selling way over MSRP I’ve learned you get screwed over on the back end by the finance guys!! Buyers beware and do your research!!

I am a big fan of BMW cars, and in all the years owning them, I have never been happier with my dealership experience. Global Imports dealership has an array of courteous and happy employees who really make a difference when buying a car. Nothing short of spectacular service, and rightly so they deserve a 5+star review. I am incredibly pleased with my new X3. Thank you guys!

Sales team were very professional and honest. I bought my BMW from them with ease and I did this at over a thousand miles away in Las Vegas. All the pictures that were taken of the car, the available car fax and the no haggle policy really helped me make my decision. I received the car just as described with a great detailing job and a tank full of gas. They even had the BMW registered for me, which saved me the hassle of going to the DMV.

I purchased 2 tires around the end of November 2019.Tires had to be replaced mid March 2020. Fast forward Mid March 2021.I call March 11, 2021 to scheduled an appointment to have a tire replaced.At the time of scheduling, I was told this would be a claim I would be responsible for the replacement cot of approximately $52.00. Dropped car off morning of March 12, 2021.I received a call after getting back to work that claims are based on original purchased date and would need to pay full purchase price.I understand all businesses operate differently, However I feel the replacement cost paid in March of 2020 cover cover replacing the tire replaced in March 2020. If not staff should be inform that customers are not wasting person time and resources traveling to and from your dealership.Classic bait and switch of just them to the dealership.

The sale team was patient and caring. They took the time to not give me what I wanted but what was good for my safety on the road and for longevity.

Travis wont just sell you a car, he wants you to be comfortable and happy with your purchase. Im a ow buyer and hes very patient. It took me 2 days of time 6 hours each day. He remained Travis. Thx bro.

Our experience with Global Imports has been phenomenal thus far. We went in just window shopping with the hopes of buying my wife a new car in the coming months. Arnold Harper was incredibly helpful, asked specific questions about our needs, price range, and time frame. He provided very good incites about BMW overall and what would provide us the best value for what we were looking for. The day we visited we did not find the vehicle we were looking for but Arnold stayed in contact without being overly pushy, I saw a vehicle on their website and he was able to answer all my questions; even going the extra mile to get me info while he was at they eye doctor. I urged him to focus on his appointment but he made sure to get the info I needed in a timely fashion. During the process I spoke with a couple other consultants who steered me toward a vehicle which was lower priced and better serviced us. So far Global Imports sales have made us incredibly happy, I have faith the service department will provide the same level of service.

Everyone very professional and knowledgeable and seem to work within your network effortlessly. The feeling of caring for customers’ concerns is also impressive. Overall a very good and positive experience. Thank you!

From start to finish, the process was seamless. The staff was extremely knowledgeable, professional and courteous. My service provider, Giselle Boothby was the best. She has convinced me that there is no use even considering another dealership.

BMW had my car for over a week. It was not a quick service but part of the delay was due to the warranty company. Christen did a great job of keeping me updated. When I had a question she responded quickly via text message which I appreciated.

I had an excellent experience from start to finish. From the point of inquiry through the pick up of my vehicle Charles Reed and the Global Imports team provided excellent customer service. After my vehicle of choice was sold, Charles and his sales manager facilitated a dealer swap and picked up the vehicle for me all in one day. Thanks team!!!

Outstanding service. I thought I was dealing with the old bmw service department which was great service back in 2010. Recently, I have always felt that bmw service has declined. But upon my recent visit, you pay top dollar for your vehicle with coverage, you expect top line service. And I am very appreciative of the service I received.

Giselle is great! She is responsive, kept me updated and ensured my experience at Global was positive from start to finish.She is the reason of my 5 star rated review.

The sales associate I spoke with was genuinely nice. We could not agree on a price (which is totally okay and understandable) but before leaving his manager came to introduce himself. Unfortunately, what he was really doing was trying to bully me into buying a car at a price I did not find competitive with an overpriced warranty option.Its very weird because this is the only case I have ever experienced in my entire life where I had a great experience with a customer level employee, and an absolutely reprehensible experience with a clearly over valued manager.Even if I did find the price to be competitive, after 90 seconds spent with the manager I would have terminated my decision to do business with Sonic Automotive.This store serves a fantastic example of poor management.

Omar was truly wonderful to work with! He was passionate about the cars and helpful from start to finish. BMW customer for life!

Mladen Drobac is an exceptional sales person. He took his time to understand my needs and provided a great description of each car I would like to drive. I decided on X3 e and I am very happy with it. Finance person was great, smart and efficient.

Gizelle is the best service rep ... she kept me posted every step of the way. I recommend promoting her.

Mrs. Chandra Kent and the service representative were absolutely fantastic! Another dealership didn’t properly repair my vehicle the first time...But Chandra listened carefully to my concerns and addressed them all and much more! I couldn’t be more pleased and appreciative (Also FYI I didn’t even meet her until I picked up my vehicle)....That’s the definition of SERVICE!

The best service Ive had in two years. My advisor (Jerrell) was professional, thorough, and kind.

The easiest buying experience I’ve had! Have already recommended and will return when I buy again.