Despite scheduling issues, my experience was great. The repair was flawless and they made no fuss about painting and installing a part I had bought myself. They even removed duct tape residue I had on the door. I worked with Laura who was fantastic and very professional. She kept me updated throughout the week and even offered to stay until 6:30 on a Friday despite the office closing at 5:30 so I could pick up my car after work. The repair experience made up for the scheduling issues and I was overall very pleased with the work they did.The receptionist I dealt with was pretty incompetent unfortunately. She said my appointment would be 9/1, but shed have to call me back to tell me the time. Never got a call back. When I called back (dont know if it was the same woman), she acted like the conversation never happened and I had to start all over. I also had the same issue happen before when speaking to a different employee. She ran around in circles trying to explain if I could drop my car off the night before and then got somewhat rude when I tried to make sense of her rambling. When I finally showed up, she took forever to find my appt and it seemed like theyd lost it somehow. Meanwhile they also lost the appt booking for the guy that had walked in next to me.

Called before closing to schedule an appointment. The lady who answered left me on hold for 10 minutes so I hung up and called back twice and no one answered. Pretty sure they just left me on hold and clocked out. Poor customer service!

The ladies answering the phone will tell you anything they have to go get you off the phone faster! What was supposed to be a pretty quick fix ended up taking more than a month. However, that’s not my biggest issue with this business. What really annoys me is when they would just tell me “it’ll be done tomorrow” every single time I called.. Thats the frustrating part. Just give me a date and try to stick with it.

Tiffinay was exceletnt she went through everything eith me, was very professional and answered every question I had. I would go back to this location just because of how great Tiffinay is !

Only giving a one star because I cant give a zero. Had to take my car back 3 times for issues they missed. I WILL NEVER refer them. With the name Gerber I should have known. ALLSTATE was awful too. They referred them. Definitely not in goods hands.

I had a collision claim during the early part of the pandemic in 2020 they were excellent especially under the circumstances professional and did a good job. Ive noticed that many companies used the pandemic as an excuse to be rude but they did not. They maintained their same level of professionalism.Now I have a new claim then Im taking it back to them because they did a good job before.

This place is really a gem! This is my first time dealing with a collision shop for a car accident. The insurance adjuster (Tesha from Travelers) had recommended this shop to me and she stated that they have a fast turn around for fixing your car. I choose the Cheshire Bridge location because it was close to my job. From beginning to end the experience was pleasant. All the staff was nice from the secretary, to the repair man and Steve Ball. They were able to work with me when I had to drop my car off. Also, there was a Enterprise down stairs which was very convenient. Sometimes it can be a little meh to get time off from work and was able to drop it off during my lunch break. I could not stay for the full drop off process but they still took care of me. Steve Ball called frequently and gave me updates. The whole experience was wonderful. If I could give ten I would! They also was able to wait for me to come and pick up my car and retrieve the rental on my behalf.When my car was finished and picked up I was pleased and sad that this would be the end of the experience. I would definitely recommend this place to anyone and would come again

Im very impressed with this business. They went far above and beyond the Call of Duty. Chris who was the estimator was able to look and see that the positive battery terminal was loose. A person had rear-ended my car and the impact loosen the battery terminal connections causing the car not to hold a charge. Chris went and got a wrench and tighten the terminal connections which fixed that problem. The car repair has not been completed yet but Im already very impressed with this location of Gerber Collision & Glass

I called for an estimate, the young lady that answered was rule, hesitant to answer any questions ex, when could I schedule an appointment 3 weeks, she answered with no follow up questions or answeres for me and yes I know her name

Thieves liars and wanna be scammers. I wouldnt recommend spending your money here.

Lady @ front desk has attitude - said I didnt call for appointment - seemed like a dis service to drop my car off....

If I could give zero, or negative stars I would. I absolutely would never recommend this auto shop to ANYONE. I had dropped my car off to repair a small dent after given a competitive estimate. After never being contacted, three days from dropping off my vehicle they called me to let me know they backed into my car creating yet another dent. They never contacted me after dropping it off to let me know the online estimate still stood but only that they had caused another issue.When I went to pick up my vehicle - I noticed there was no license plate on the back (assuming they took it off when they had bumped into it). WRONG, they told me that I had dropped it off without a license plate. Why was that the first time that I was being told about the missing plate? The first thing that should have been done was give me a phone call regarding the missing tag as well as the estimate moving forward. There were no time stamps on the photos taken or security cameras to back up any accusations (we are in the year 2020, how do you not have the time a photo was taken).While speaking with the manager he had no sense of remorse or concern for this issue. The amount of unprofessionalism and lack of customer service is something I have never encountered. I will NEVER be taking my car or any future vehicles back to this establishment, nor will I recommend them - in fact I will ensure everyone I know hears of this and never provides them business.

Great customer service and techs and quality repair work in timely manner.

The service technicians were a lot more friendly and professional than the receptionist with the short hair.I don’t throw the race card around, but I hope she’s just mean or was having a bad day and not because of my skin color.

Took car to Gerber Collision & Glass for repair estimate after reading great reviews. The car was ultimately deemed totaled by insurance company due to cost of repairing a 2005 Honda CR-V. Clint and the team were amazing through the process and incredibly helpful even though they made no money! I would definitely take any future vehicle to them for repairs. They are a class act.

I took my 2020 vehicle to Geber on Cheshire Bridge Rd to repair my bumper after a minor fender bender since they were given to me by the other drivers insurance company. What was supposed to be a 3-4 day repair turned into 9 days. They delivered the vehicle to me with a chip in the paint of the freshly painted bumper along with a cover cap missing. They insisted the part was correct.After viewing other vehicle at the dealership, it was evident a piece was in fact missing. When confronted with the photos, they conceded and agreed to fix both issues. I was told it would be a same day repair. That same day repair turned into two full days.When I picked up my vehicle, there was a white haze all over left side of the bumper. I also noticed several nicks in two different prices. I sent it back to them 3 times the same day before I finally gave up and left. QC seems to be foreign term to them.I never received a call from the general manager nor has he called Travelers back to discuss my complaints. A manager at Travelers gave the the dealerships collision center approval to proceed anyway.Gerber actually glued broken pieces back together and used those instead of ordering new replacement parts. That is completely unacceptable for a any vehicle let alone a brand new 2020.I would never trust Gerber with another repair.

Laura was great at ordering parts and scheduling. Clint was excellent with the repairs. The car looks great and oddly enough seems to be running smoother/better although I only got my side mirror fixed. Excellent team and service. If I ever need anything else done, Im coming here. I strongly recommend.

The service and quality of work are excellent. They always answered any questions I had when I called and I got my car back in a fair amount of time. I honestly feel like my car runs better now than it did before they got it lol.

Sorry for the late post. My car was serviced on 12-30-2019. I had no issues at all with Gerber. Thank you so much for your service. Ask for Alicia and you cannot go wrong. Thank you Alicia.

The rear door and quarter panel were repaired/replaced on my Subaru. My car looks good as new! I cant even tell a repair was made.

Got in an accident. Brought my vehicle in. They fixed it and as I was picking up I noticed everything else they messed up. Scratched the front bumper pretty good and messed up some of my rear interior. So they took it back and fixed it again. I came back, again, and went to check it out and found yet another scratch. At that point I had had enough and decided to just leave and take to someone else. Keep in mind this is a brand new vehicle so very easy to tell where they screwed up. Would not reccomend to anyone at this point in time. I also found paint on my floor mat, not the end of the world, but still a lack of professionalism. Very disappointed in a company who is supposed to be very good.

Gerber Collision @ Cheshire BridgeMy initial repair went smoothly I am assuming because it was covered. I still had an issue and it’s going on three months with repeated back and forth to the point we might just have it repaired by BMW on our own dime. Absolutely Horrible experience second time around!!!!!

Chris is really professional and down to earth. They got my civic fixed a week faster than expected and the how situation was very smooth. I guess I have to come back for my side view mirror that insurance couldn’t cover.

The process was not smooth at all and ended with them causing scratches and marks on my car and refusing to fix them.I dropped off my car and they insisted they would start on it and keep me updated. I get the automatic update text a couple days later not the 8-10day window of fixing, but now a 3 week window. Fine, annoying that I was not actually called, but fine. Then the next week I get an automated message saying it will be ready the next day which would be over a week early. I change my work schedule to be able to pick up my car during business hours, but no calls received. I call them around 2pm and get informed it actually wont be ready, but they didnt bother to reach out and inform me. I go to pick up my car yesterday and find damage that wasnt there. My contact says it is marked on the intake sheet and I point out no, the door is marked on the intact sheet. The scratches on the bottom rocker panel and side mirror are not marked and were not there. He assures me he will do what it takes to make it right. Fast forward to today and the manager calls me in the afternoon and says I need to pick up my car those marks were there. I explain no, and the sheet locations and how that doesnt match up at all. The manager says I did it and they were there speaking loudly over me. I will admit I did lose my temper and use a curse word and hung up to end the conversation. Im blown away by the poor communication and lack of accountability. I speak with my insurance adjuster and he informs me he has the manager on the line and the manager has agreed to fix the issues. I show up to pick up my car and see some ½ attempted fixing. The manager does not come out to speak with me though I can see him in his office and my contact at Gerber is ducking his head behind his monitor like that will help me not realize he is avoiding speaking to me after assuring me this would all be dealt with. I will not use this company through my insurance again and apparently now will need to take pictures of every inch of my car before ever dropping off at a shop again. It really is sad as I have used Gerber before in another state and did not have these problems, but my experience with this shop will ruin it for the entire company.

Fire Tye or whatever her name is. I called 8 times in a row. She doesnt listen and constantly talks over you, making it impossible to get an appointment. She assumes you psychically know the exact times they conduct estimates. She constantly hangs up on you. She is rude.Clearly she does not like answering your phone and she completely sucks at communication.Tye, as she calls herself, is your customers first introduction to you and your company and if the service I got today is indicative of how she treats your customers, Im surprised you are still in business.My insurance company referred me to your company the last time someone ran into me. I came back this time because you did a good job on the car despite going through the same type of huge hassles and inconveniences with your reception. Specifically; a few times telling me I had an appointment and when I had showed up on time was sent away because the reception didnt put me down in their calendar. I naively thought it was an uncommon occurrence.Im finding another body shop. If you call up and find it extremely difficult to get an appointment for your car... its no you. Somebody must have hired their niece.

Driving in Atlanta is like walking through a mine field. I have had many things happen to my car and since the first time my insurance sent me to Gerber Collision, at this location, I ask to go back to the same shop. Customer service is on point and their work is exceptional. Even if you go back for something not related to the incident, they help you out with whatever they can. They really go out of their way to make you comfortable and let you know your vehicle will be back to its original condition if not better. Making an appointment is the least of my worries and for me it is worth the wait when it comes to getting amazing service.

They do a fantastic job and seem very honest

Nice and friendly. Made sure to update up about our repair consistently. They made a stressful process easy. Good repair work. Highly recommended!

I would recommend this company. They do good work and are fair in my experience. I dealt with Mark and Ben this week and was pleased with the results and how they handled the process. Definitely quality and customer-oriented.

Great communication skills and well rounded

Pricey but good

Excellent and friendly service

The initial work being done on my car was handled well, though the timeline was longer than first promised. After getting my vehicle back when the work was complete there was a loud grinding noise coming from my car. I returned to Gerber for them to correct the failed fix. It went as far up as the manager to try to push off the fixing of the non-fixed vehicle. The manager even went so far as to tell me to lie to a dealership about the work being done to see if they will fix it under my warranty. If youre getting basic work done, I think Gerber should be fine however, if you have any sort of complicated work to be done i do not think Gerber is up for the challenge. They spent more time trying to find excuses than to fix their mistake.

Not punctual at all, pushed my delivery date three times.Got my BMW rear bumper repaired(installed a new bumper) and bumper started popping out after 3 months.Won’t recommend high end cars at all.

Friendly, Great Customer Service, Quick and Accurate Repairs!

Did a great job on replacing my windshield. Riko was professional and fast! Highly recommend!

My passenger side window was broken by a thief. I had a really good experience fixing it through Gerber ... they came to me, the price seemed reasonable, and the guy was really nice. He even helped me fix some of my weather stripping on another door that was falling out.

One of the worst experiences I have had with an body shop. They called and claimed my car was fixed and ready to go. Even notified the rental car company and my insurance which was another hassle. I came to pick up my car and it was a horrendous job. The specialist came out with a marker and made 20 marks on just the fender alone that they painted. There was debris under the paint, the fender wasnt aligned properly. So I refused to take my car until it was fixed. This was on Wednesday after they already had my car a week and promised me it would be done by Friday. So Friday came and went, no call, then I get a call from a manager saying hes sorry and it will be a few more days. So my cars here another week and I finally come to pick it up and its still not ready. I told them I would be here when they open so my car would be ready and still wasnt ready when I came 2 hours after they open. Now Im sitting here waiting for them to clean my car, I will NEVER be back nor refer any one to come here. This place does a sub-par job.

After my new shiny red Elantra got hit in the parking lot I was, well, sad about it. This shop came in under the price of the other body shops, and they were able to get started the next day, and now it looks like nothing ever happened to it. Also they cleaned and waxed it so it actually looks better than before. I was pretty anxious about the whole thing because you hear terrible things about body shops in general with overpricing and bad paint jobs and so on, but they did it fast and it looks like a brand new car. So... yeah. Happy I know of a good one now, because living in Atlanta pretty much dooms you to a semi-annual visit from an uninsured driver. I dealt with Vicky and Ben.

Suspect them of totalling a car that shouldnt have been totalled. They couldnt have been alone in this; still, Ill never go back.

My experience at this location was horrible the general manager Donald Degonzague and his employee Steve Ball were very rude and disrespectful to me. I wouldn’t recommend this shop to anyone please stay clear from here. They are rude unprofessional and they do a horrible job with repairs. This place is beyond terrible 👎🏾👎🏾👎🏾

Laser (sp) was very helpful and pleasant through the entire ordeal of my car needing extensive work after being rear ended. Dont think the car will ever be back to 100% due to the amount of damage, but it looks good and everyone provided good customer service.

Had to take my car back 3 times and guess what my drivers seat is still not fixed. If your insurance lists this body shop choose a different one. Or you will be very disappointed

I brought my 2013 Honda Pilot to these guys after it had some front end damage from a pretty minor accident. We bought the car at Garber (good experience) and Ive had it serviced there (also good) so I figured why not go for the trifecta and give their collision repair shop a shot. Long story short, they did a great job. It took one day longer than the original estimate (3 days vs 2), but the car looked perfect when they finished. They also fixed some marks on the side door that were there before the accident without charging me anything. I pointed them out when I dropped the car off, asked if they could take a look, and they fixed them for free. I thought that was pretty cool (got the car back better than how it looked before the accident). I dont have experience with other collision repair shops in the area so I cant benchmark them against others, but I can say that they did an excellent job repairing my car and they were very easy to deal with.

Do not do business with Gerber!! They took a week longer than they said they would and so of course I complained. I was paying for a rental out of my own pocket. They were very short and uncaring on the phone. When I finally got my car back, the driver side seatbelt didnt work and the driver side window would not roll down. Not wanting to leave it with Gerber again I took my car to the dealer to get fixed and they said I was actually missing two parts that they had to replace, There was no reason for them to be working on my window or seatbelt as it was my bumper that was damaged. They did this out of pure spite. Terrible service!!

This was a horrible experience!! My car was hit and I was sent here for repairs and treated horribly. Not to mention I had to take my car back twice because of the crappy job they did. DO NOT LET LASER OR GENE TOUCH YOUR VEHICLE IF YOU CARE ABOUT IT. They will complete half assed work and if you complain, they will blame you for everything!!! DO NOT USE THIS LOCATION!!!!

Very very helpful staff.

The only body shop in town that you have to make an appointment just to get an estimate. They only had one appointment all day and it was at 4. Do yourself a favor and go to literally any of the other 10 shops in the near by area.

Tried to get rear view mirror reattached to windshield we dont do that unless we repaired your car no help and didnt care at all about my problem.

Fast informative collision service

Great and fast repair

Great service, everytime,all the time.

The people are great!

I have used Gerber for my personal vehicles and the company vehicles as well. The work and the service ALWAYS exceeds my expectations!

Great experience

Good body shop

Excellent place